LG Electronics Complaints & Reviews

WE HAVE PURCHASED LG REFRIGRATOR MODEL 181PP(BLUE)SR.NO 27112, INVOICE NO GI-51659 DATE 27/9/07 FROM GOKUL ELECTRIALS KAILASH PARK, GOLF CLUB ROAD, NEAR GUNJAN THEATRE, PUNE 411006
THE LIGHT OF REFRIGATOR IS FAULTY FROM PAST THREE MONTH INSPITE OF REGULAR COMPLAINT NO ACTION HAS BEEN TAKEN IF NOT ATTENDED IMMEDIATELY I WILL GO TO CONSUMER COURT
CONTACT NO [protected]
MWO VED PAL
SURVEY NO 74/2
SANT NAGAR
LOHEGOAN
PUNE

I had submitted my LG Dvd Player which was totally dead to M/s Balaji Distributors, Kanchrapara, Dist. 24 Parganas, W.Bengal who are authorised dealers of M/s. LG Electronics, India on 23/03/2008. Firstly the technician from the Company advised me that the failure was in the Power Supply which would have to replaced. After two weeks when I contacted the dealer they said they couldn't identify the problem properly and need more time. When even after one month I didn't hear anuthing from them I conctacted them again. This time they told me that the technician from the company still couldn't identify the problem. He decided to replace the parts one after one ( without having a clue about which one is faulty ) till the problem is solved. In this process I will have to bear the cost of all the parts those will be replaced which may or may not be faulty. Considering the absurdity of the proposal the Dealer refused to undertake the repair. Now I am left with an unrepairable dead set. My question to LG is, is this what they call customer service ? Is this the quality of their technical people or should we call them quacks?

A DVD writer ideally reads and writes CD. I bought this LD DVD Writer for computer 6-7 months ago. One Day Out of the Blue it stopped working. Sicne it was in warranty period i gave it for servicing in the Authorised LG Servicing Station. Now the DVD reads a DVD Disc and writes a DVD Disc but to my surprise it does not read or write a CD. I went to servicing stations many times but unfortunatily they were not able to do anything and they said now we are sorry and we can't help you. I didn't pay to get such a kind of answer. If you promise something you should keep the promise. The writer is still in warranty period and I need to know how LG is going to deal with this. Thank You

Dear Sir
I own a Reliance Prepaid LG handset with no.[protected] which is dead due to a virus attack on the moter board. So, I wanted to transfer the number to a new LG Reliance handset and approached the authorised dealer situated in NSR Road, Saibaba Colony, Coimbatore. They said that the transfer could be done only online since the set is not working.They also asked for ID and ADDRESS PROOF ALONG WITH THE DEFECTIVE PHONE NO. I was able to provide them with a copy of my PAN card and also the ID card of the college in which I am a lecturer. That card contains only my landline BSNL no. So, please arrange for transfer of my old number SINCE I HAVE A TALKTIME BALANCE OF MORE THAN Rs.1000/- and my validity extends to DEC 2008.

sir,
i have purchased an split airconditioner on 19th arpril 2008 from your sargum dealer (jamshedpur).But the airconditioner's is not working properly .Because the airconditioner's cooling system is poor your dealer and your service center's any persons are not taking responce i am suffering from one and half month .if i complain it to dealer they say we are not responsible for any thing complain it to the service center and if i complain it to service center they says complain it to dealer .i am tierd of complainig kindly solve my problem or replace my airconditioners.

Respected Sir,

i am resident of Ajmer(RAJTHAN) . i have almost all LG HOME APPLIANCE PRODUCT. But i am not satisfied with LG authorised service centre situated at Shashtri Nagar Lohagal Road Ajmer. The officer there i.e. Vijay Yadav is mannerless . This person has no way of talking to the customer and abuses me.



I went to him for the repair of my DVD Player. He said that the video card(MPEG) of the DVD player is damaged and it will be changed and he gave me three different prices at 3 different time i.e. Rs.870 in morning, Rs.823 in evening and Rs.1039 next day.I got my DVD repair for Rs.823(Video Card)+125(Service Charge). Then he denied me of giving me the bill and warrenty card.



I request you to please took some serious action towards him and reply the same to me. Otherwise i will be complaning in CONSUMER FORUM.

I bought this phone at the Reliance center, Galleria Mkt, DLF Ph-4, Gurgaon this afternoon (28/5/2008) and followed all instructions diligently. I was asuured by the salesman Mr. Lokesh that the phone will start working for making local calls by this evening, and for STD calls by tommorow afternoon. It is now 9:00 Pm and the phone shows an error " Programming Unsuccessful". Reliance Customer Care ( Ph #[protected] say this number is not yet re-allocated as per their records. What do I do ?

I have lodged one request for the installation of front loading fully automatic washing machine with no. W8C52005060 on 20/05/08, but till date no action has been taken up.
When I called up againon[protected], I was told by customer service agent Mr. Hussain that they do not entertain installation of fully automatic front loading washing machine.

Why have I purchased this machine then?

Pls reply.

My contact no is [protected].


Ritesh Gandhi..

I logged a complaint in LG about my remote of AC not working. When engineer came he just changed the cells to check the remote. after checking the cells he told us that LG dont repair the remote and charged 225 as his fees. They Bloody cheated us. One can always check remote by changing cells. Why did they send engineer to us, just to charge Rs. 225.

Ice getting deposited at the base of the ice tray

I had brought Lg 26 inch LCD TV almost 4 months back. There is serious problem with my TV.
It is giving back current in AV in put and burnt my TATA SKY Digi box.
After replacement of AV board in TV it worked fine for amost 15 days.
Again same problem occured. It took more 15 days for coming new board, mean while smps also bursted. Yet SMPS is not replaced.
When i had asked for stand by TV, Mr. Neelesh from LG directly refused to give stand by tv as he is telling that There is some problem with my supply or Tata sky. due this tv back currentn my another tv having another tata sky connection parallel with this tv has also got problem with av card and digibox also.
It seems all has 0ccured due to lg power smps.

And i am fed up with branch service. From call center they had provided me no. of Mr. Parag Desai ([protected]) but after talking with him he told he will talk with dealer but when i tried to contact him at evening he is just not receiving my call . After constant giving him call he rejected my call. after 5 mins he switched off his mobile.

I am waithing for tomorrow or else I am going to Consumer Court.

Regards

Aslam Bhatkar
mob : [protected]

DEAR SIR,
I HAVE PURCHASED LG REFRIGERATOR ON 05/01/08.
BUT SINCE PURCHASING, IT IS CREATING THE PROBLEM OF NONCOOLING.FIRST TIME, LG PERSON HAS CLEANED DUCT OF THE REFRIGERATOR.
BUT IN WINTER IT WAS WORKING ALL RIGHT NOW IN SUUMER IT SHOWS THE ORIGINAL COLOUR AND STARTED THE NON COOLING.WE HAVE REPORTED THE COMLAINT AND SAME HAS BEEN ATTENDED.BUT THERE VRSION IS THIS, THE TUBE OF THE REFRIGERATOR IS BLOCKED .IT MUST BE CLEANED AND THEN GAS WILL BE FILLED.
THIS IS A CLEAR CUT PROBLEM OF QUALITY CONTROLE AT THE FACTORY.
LG IS SOMEWHAT GOOD IN SMALL CAPCITY REFRIGERATOR BUT IN LARGE CAP ITS PERFORMANCE IS VERY POOR.
I AM AGREE FOR THE SUGGESTED REMAIDY BUT THERE ASSURANCE FOE PROPER CLEANING IS NOT THERE AND THEY DONT HAVE ANY METHOD TO CLEAN THEN THE ASSUMTION.MY SUGGESTIN IS THIS, PL TAKE THIS REFRI TO COMPANY, AND CHECK ACCORDING THE ORIGINAL FACTORY PROCEDURE, SO THAT I DO NOT FACE PROBLEM IN NEAR FUTURE.
PL NOTE NOBODY BUY REFRIGERATOR FOR ONE YEAR.

I purchased one 1.5 tonne Split Air conditioner on 24.05.2007 from L.P.Electronics, Cuttack, Orissa who is the authorized show room of LG company. the same dealer has a subsidiary named Laxmi Service Centre and it is the authorised service provider of L.G Company . The company has to provide four free services in a year ie, within the period of warranty. On repeated calls one service was provided on 05.12.2007 and thereafter no body listens to complaints. The warranty will expire three days hence. What should I do ?

i had purchased lg split on 20 feb, it had developed some problems, the same has been confirmed by lg tecnician and he told will replace the part in 2 days. I have complained 10 times but really surprised that no one is bothered. Its my new ac and such services is offered. my compl no. W8c51402064 dated -14 may 08, and another W8c52000381 dt.21-5-08. I hope some strict action is taken against LG. I want my mnoney back as its a new ac and developed the probelms so it is obvious it gonna create more problems in near future and by that time my warranty would have alredy been exprired. there are som many of my friends who are SUFFERING FROM LG PRODUCTS AS IT IS OF WORST QUALITY.

I have an Lg refrigerator which is approximately 2 years old purc chased from Jamnagars-Mahavir Electronics .since dec 2008 it started makind very much noice. we had logged complaint on 15.04.2008 .the complaint id was W8C41505267 which was going to be handled within 2 days of complaint but after so many follow ups and reminders your engineer came to us on 28.04.2008 and rectifed the problem.we were informed by Jamnagar dealer that the service charge would be Rs 250/- but the engineer charged Rs 335/-. He didn't replace any part of the refrigerator. me or my husband was not there at the time of his visit. my mother was there at home and she gava 335/- as your engineer told that min service charge is Rs 335/-. In addition to that he has not provided any bill or receipt of the same . We had complaint about the same when we received the call from your customer care and they promised to send the bill within some time but till date we have not received any bill. plz fix your chages structure and advice your engineer to arrange to provide us bill for his service.

On 19 th april my parents Dr. C.M. Mathews had complained to the LG service centre that the fridge. GRE362FRD was not working.A service man named Biju [protected] visited and diagnosed the complaint as a compressor problem. Took a recipt for Rs 100/ and said when the compressor comes he will repair it. Three weeks have passed and when I made a call to the toll free number (complaint no:S8C[protected] they said that the complaint was looked into and addressed!! I replied that the fridge still hasn't been repaired and repeated calls to BIJU received the answer that the compressor hasn't arrived yet. Any way two days back we got it repaired locally for the same price as quoted by the serviceman but with one year warranty.
I was the one instrumental in getting my parents to buy an LG refridgerator as their after sale service was good. Is this how one deals with customers? Anyway LG has lost a customer for good and definitely this experience will be passed onto others.

Sir,
In a few day my mobile phone is automatically balance is gone and a message come in my mobile phone from no. 64611010
Thank you for using Airtel services. Search your dream job.sell/buy. property http://live.airtelworld.com/cmsv3/wap?prid=2878169 only on Airtel live

So Sir Please give me hind for deactivate the above services.

We purchased an AC one year back. However in the past one year despite our repeated requests we have been able to service our AC only once. From the past three weeks we have been trying to get our second service done but of no avail The customer service people just seem to be interested in generating complaint ids and request nos . Beyond that they are least bothered about what happens thereafter. The service center (Bhushan Services, andheri east) headed by mr unmesh has this uncanny ability of not picking up our calls.
Last week the service center promised that they would send a executive this week. however on contacting the customer service they had apparently closed our service request. Wish i had purchased another company ac! Saying that the service is "pathetic " would be an understatement.

I bought LG refrigerator Model NO. GR- S592QLC, Serial No. J96-405KR00052 four yrs ago. It was working fine till june last year until one fine day the door of the refrigerator came out. I called the complaint center and the problem was rectified. But again after a week the same problem occurred and I complained again and again the problem was solved but this time the engineer Mr. D.S. Chauhan who came to attend the complaint call told us that we have to get the door replaced for which the approximate cost is Rs.10000/- and on the other hand he said that incase I take the Annual Maintainence Contract (AMC) the door will be replaced “free of cost” as it is covered in AMC contract. As we know that usually the AMC does not cover spare part replacement so I asked him in particular that are you sure door is covered under AMC and he asked us to be rest assured that the same will be done but after 15- 20 days of taking the contract. So, finally he sold the AMC to me at the cost of Rs 5400/-.

The refrigerator was again working fine till about 2 months but then suddenly door came out again. This time I complained again but to my surprise I was told that MR. D.S. Chauhan has sold AMC to me on a wrong promise, changing of door was not covered in it. I felt cheated and called the Area Sales Manager, Mr. Arun Rawat- he was co-operative and said that he understand that AMC was sold on wrong promise and since nothing is written on the paper only help he can do is get the door repaired “free of cost”. OR buy new refrigerator and he will offer some discount on it. Mr Arun sent the engineer to take the door for repair after 14days and there was no responsibility taken to give the standby refrigator for the particular period.

I am told that you have no spare parts available for this particular model as it is not in production any more.

One representative of your company told me that there was fault in the design of the refrigerator (the door is made heavy) so I should not keep anything in the door. What kind of solution is this??

Last time when I complained – the engineer was well prepared with the answer that he cannot help me on this issue anymore.

As I would have known earlier I would have not bought the AMC rather I would have gone for new door. My AMC money is wasted and also incase LG found out that there is some problem with the design it should on its own recall the refrigerator and replaced. This is pure negligence of the company. WE the consumers have to pay for it and now there is nobody responding to my emails and nobody contacting us. I am left with a defective refrigerator.

I keep getting emails from MR. Aseem Khan that MR. Janak Doshi will get in touch with me but no one contacts.

Now the door is repaired atleast 4 times but still it keeps coming out, I cannot use it anymore. Last week when LG repaired the door I told them repair it only when you are sure that it will work otherwise give me new door. But as no spare parts are available for this particular model they assured me that the repaired door will work for long.

Is LG responsible about this issue???? Is the life of their product so short??? If yes, then they should not commit any promise of good product. If LG feels responsible then why don’t they contact me.

Dear Sir,
I had registered a complaint regarding my LG airconditioner on 23rd April at the customer complaint service. It is now 14th May still the service engineer has not come to attend to the problem. With this kind of service you can forget about a repeat purchase.

Dissapointed,

Devasis