LG Electronics Complaints & Reviews

I purchased one 1.5 tonne Split Air conditioner on 24.05.2007 from L.P.Electronics, Cuttack, Orissa who is the authorized show room of LG company. the same dealer has a subsidiary named Laxmi Service Centre and it is the authorised service provider of L.G Company . The company has to provide four free services in a year ie, within the period of warranty. On repeated calls one service was provided on 05.12.2007 and thereafter no body listens to complaints. The warranty will expire three days hence. What should I do ?

i had purchased lg split on 20 feb, it had developed some problems, the same has been confirmed by lg tecnician and he told will replace the part in 2 days. I have complained 10 times but really surprised that no one is bothered. Its my new ac and such services is offered. my compl no. W8c51402064 dated -14 may 08, and another W8c52000381 dt.21-5-08. I hope some strict action is taken against LG. I want my mnoney back as its a new ac and developed the probelms so it is obvious it gonna create more problems in near future and by that time my warranty would have alredy been exprired. there are som many of my friends who are SUFFERING FROM LG PRODUCTS AS IT IS OF WORST QUALITY.

I have an Lg refrigerator which is approximately 2 years old purc chased from Jamnagars-Mahavir Electronics .since dec 2008 it started makind very much noice. we had logged complaint on 15.04.2008 .the complaint id was W8C41505267 which was going to be handled within 2 days of complaint but after so many follow ups and reminders your engineer came to us on 28.04.2008 and rectifed the problem.we were informed by Jamnagar dealer that the service charge would be Rs 250/- but the engineer charged Rs 335/-. He didn't replace any part of the refrigerator. me or my husband was not there at the time of his visit. my mother was there at home and she gava 335/- as your engineer told that min service charge is Rs 335/-. In addition to that he has not provided any bill or receipt of the same . We had complaint about the same when we received the call from your customer care and they promised to send the bill within some time but till date we have not received any bill. plz fix your chages structure and advice your engineer to arrange to provide us bill for his service.

On 19 th april my parents Dr. C.M. Mathews had complained to the LG service centre that the fridge. GRE362FRD was not working.A service man named Biju [protected] visited and diagnosed the complaint as a compressor problem. Took a recipt for Rs 100/ and said when the compressor comes he will repair it. Three weeks have passed and when I made a call to the toll free number (complaint no:S8C[protected] they said that the complaint was looked into and addressed!! I replied that the fridge still hasn't been repaired and repeated calls to BIJU received the answer that the compressor hasn't arrived yet. Any way two days back we got it repaired locally for the same price as quoted by the serviceman but with one year warranty.
I was the one instrumental in getting my parents to buy an LG refridgerator as their after sale service was good. Is this how one deals with customers? Anyway LG has lost a customer for good and definitely this experience will be passed onto others.

Sir,
In a few day my mobile phone is automatically balance is gone and a message come in my mobile phone from no. 64611010
Thank you for using Airtel services. Search your dream job.sell/buy. property http://live.airtelworld.com/cmsv3/wap?prid=2878169 only on Airtel live

So Sir Please give me hind for deactivate the above services.

We purchased an AC one year back. However in the past one year despite our repeated requests we have been able to service our AC only once. From the past three weeks we have been trying to get our second service done but of no avail The customer service people just seem to be interested in generating complaint ids and request nos . Beyond that they are least bothered about what happens thereafter. The service center (Bhushan Services, andheri east) headed by mr unmesh has this uncanny ability of not picking up our calls.
Last week the service center promised that they would send a executive this week. however on contacting the customer service they had apparently closed our service request. Wish i had purchased another company ac! Saying that the service is "pathetic " would be an understatement.

I bought LG refrigerator Model NO. GR- S592QLC, Serial No. J96-405KR00052 four yrs ago. It was working fine till june last year until one fine day the door of the refrigerator came out. I called the complaint center and the problem was rectified. But again after a week the same problem occurred and I complained again and again the problem was solved but this time the engineer Mr. D.S. Chauhan who came to attend the complaint call told us that we have to get the door replaced for which the approximate cost is Rs.10000/- and on the other hand he said that incase I take the Annual Maintainence Contract (AMC) the door will be replaced “free of cost” as it is covered in AMC contract. As we know that usually the AMC does not cover spare part replacement so I asked him in particular that are you sure door is covered under AMC and he asked us to be rest assured that the same will be done but after 15- 20 days of taking the contract. So, finally he sold the AMC to me at the cost of Rs 5400/-.

The refrigerator was again working fine till about 2 months but then suddenly door came out again. This time I complained again but to my surprise I was told that MR. D.S. Chauhan has sold AMC to me on a wrong promise, changing of door was not covered in it. I felt cheated and called the Area Sales Manager, Mr. Arun Rawat- he was co-operative and said that he understand that AMC was sold on wrong promise and since nothing is written on the paper only help he can do is get the door repaired “free of cost”. OR buy new refrigerator and he will offer some discount on it. Mr Arun sent the engineer to take the door for repair after 14days and there was no responsibility taken to give the standby refrigator for the particular period.

I am told that you have no spare parts available for this particular model as it is not in production any more.

One representative of your company told me that there was fault in the design of the refrigerator (the door is made heavy) so I should not keep anything in the door. What kind of solution is this??

Last time when I complained – the engineer was well prepared with the answer that he cannot help me on this issue anymore.

As I would have known earlier I would have not bought the AMC rather I would have gone for new door. My AMC money is wasted and also incase LG found out that there is some problem with the design it should on its own recall the refrigerator and replaced. This is pure negligence of the company. WE the consumers have to pay for it and now there is nobody responding to my emails and nobody contacting us. I am left with a defective refrigerator.

I keep getting emails from MR. Aseem Khan that MR. Janak Doshi will get in touch with me but no one contacts.

Now the door is repaired atleast 4 times but still it keeps coming out, I cannot use it anymore. Last week when LG repaired the door I told them repair it only when you are sure that it will work otherwise give me new door. But as no spare parts are available for this particular model they assured me that the repaired door will work for long.

Is LG responsible about this issue???? Is the life of their product so short??? If yes, then they should not commit any promise of good product. If LG feels responsible then why don’t they contact me.

Dear Sir,
I had registered a complaint regarding my LG airconditioner on 23rd April at the customer complaint service. It is now 14th May still the service engineer has not come to attend to the problem. With this kind of service you can forget about a repeat purchase.

Dissapointed,

Devasis

Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for 100% prize for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.


TANUJA JOSHI
Date: 13.05.08
Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.


TANUJA JOSHI
Date: 01.05.08
Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.


TANUJA JOSHI
Date: 13.05.08

I HAD PROBLEM WITH MY FRIDGE.BULB FILAMENTS WERE GETTING DAMAGED FREQENTLY.IHAVE CHANGED 12BULBS IN THE LAST THREE YEARS.WATER IS LEAKINGFROM THE FRONT DOOR AFTER DEFROSTING.IHAVE GIVEN COMPLAINT TO LG CUSTOMER CARE.THEYSEND TECHNICIAN TO MY HOUSE AT ELURU, W.G.DT, ANDHRA PRADESH.HE HAS DONE NOTHING.HE ALSO NOT RECTIFIED THE PROBLEM.HECHARGED RS 230/- AND NOT GIVEN THE BILL.HE SAID THERE IS NO SUCH PROCEDURE TO GIVE BILL.CUSTOMER CARE SERVICE CENTRE IS ALSO NOT RESPONDING IN THIS MATTER PROPERLY.PLEASE HELP ME TO SOLVE THIS PROBLEM.

Dear concerned person,

On 9th march, I bought one split room Air conditioner (Model No: LSA19YBVTY2) from PUSHPAK ELECTRONICS (TP NAGAR, KORBA, CHHATISHGARH). At that time of purchase I asked for a fresh piece from them, but they forced me to buy a display item .They also gave me guarranty that if anything happens, it will be immediately replaced with newone.
From the very first day of installation, from the product abnormal sound is coming and several times Mr Lochan Sahu from Star Vision Services, Authorised Service Center, had been contacted and the people of him didn't able to rectify it, but they are able to completely ruin it . Now the condition of that Ac is completely dead and PCB of that also damaged.
Now I shall not give any person to touch it, I want to get it changed it with new one.
Hope you people will hurry up with your activities.


Regards
SUDIP DEY
Asso Mngr.
M: [protected]

Re: fw: very irresponsible customer service (Urgent attention needed)
From: [protected]@lgindia.com
Add contact
Sent:monday, april 28, 2008 7:50:45 pm
To: mohammed rafiq ([protected]@hotmail.com)






Dear customer,


We sincerely apologise for the inconvience caused to you, due to poor service support rendered by our branch .
The...

I HAVE PURCHASED 1.5 TON SPLIT AC 2 STAR RATING
ON 16 TH MARCH 2008 FROM BHILAI RADIO HOUSE, BHILAI ( CHATTISGARH)

ABNORMAL SOUND IS COMMING FROM FAN UNIT.SIX TIMES COMPLAINT IS ATTENDED BUT PROBLEM IS STILL PERSISTING.
TWICE THE UNIT IS REMOVED & RE FITTED . ONCE GAS GOT LEAKED IN PROCESS. THE FAN UNIT WAS DISMANTELED & FAN BUSHES WERE REFITTED. PROBLEM IS STILL PENDING.
MODEL LSA5WB2VF1 AE43DR1 - S.NO.801DRLY003936.
COMPLAINT NOS.W8C50201355/W8C42901637/W8C42805240/W8C42302625/W8C40402831/W8C40100134/W8C3...⇄
THE SHOPKEEPER IS GIVING LG CUSTOMER CARE TELEPHONE NOS. ON COMPLAINT
THE LG CUSTOMER CARE IS NOT INTRESTED IN REPLACING FAN UNIT INSTEAD TRYING TO CHANGE ALL PARTS OF FAN UNIT ONE BY ONE. GOD HELP ME
CAN ANY BODY HELP ME

In LG RD3000 handset, there is a feature like "sms on call reject" at setting > call > "edit sms on call reject". Please give me a solution that how to deactivate this feature.
Thank you.

bought a LG i-sensor waching machine HS8014, more than one month back. Till now its kept as it is as the response from the LG India has been very bad.
First of all, the machine was delivered 7days after purchase and was told that LG delayed the delivery. Then, when the machine arrived, it had scratches on the front panel and broken lid, I was told that we can mention this on delivery slip and LG people will contact. That happened, but after that at least 4 persons have come to see the machine without any results.
On calling LG customer service we have been given many complaint numbers and many names and numbers of their personnel in Bangalore (Symonds, Mansoor, Rajesh C etc.)but nothing is done. In first place, these persons don't pickup the phone and if they pickup they promise to do the needful, and never communicate back.

It has been a month and around 30-40 calls, still machine cannot be used, making it a classical example of bad customer service, in the times when other companies are moving towards customer delight. Even LG people don't want to communicate anything.

This incident has only reaffirmed that the LG service still remains bad as was, 10 years back, but came in the words of the salesman this time.