LG Electronics Complaints & Reviews

I agree with this complaint as we are also sailing in the same boat. Our 4 year old LG music system was giving problem. Only DVD player was not working. When we made complaint in March-08, one of their service engineer took it to their workshop at PEERAGARI for repairing and reported that lens is damaged. Estimation given by him for repair was only Rs.2500/-.we gave him the permission to repair it. After several reminders they returned the system with damaging the whole system. They informed that their workshop is shifting from present location to another which they themselves didn’t know. They told that the workshop will attend it and they will collect the system from the residence. Again after several reminders it was taken to new workshop with complaint no. NBC71802674 dated 18-7-08. They collected the system on 7-8-2008 in HI END SOLUTIONS(Auhorised Service Centre) B-7/7, Rajouri Garden, New Delhi-110027, with repeated reminders and told the estimation around 3000/-. Now again when we asked them the progress of our music system, they gave us the new complaint no. N8C82305036 dated 23-8-08 and nobody was in a position for proper reply. When we told them that we will go to complaint in consumer court then immediately they called back and told that if you are ready to pay 5000/- Rs the system is ready with us. Now we request to kindly look after the matter on priority and keep your commitment.


R.K.Malhotra

Member of Consumer voice magazine

LG / Microwave oven — Bad response on complaints

I own Microwave oven (Intellogrill) since 2003. Initially I had to utilise the oven without the internal light due to non availability of Bulb, even through the customer service at Jammu in J & K. Presently I am employed at Sulur in Coimbatore of Tamil Nadu. On arrival here I managed to take the oven to the customer service centre itself and replace the unserviceable bulb.
The oven is unserviceable since the past 4 days for which the complaint was lodged on 17 Sep 08 vide id S8C91701263. After repeated follow ups on phone on[protected] it was informed (by the lady attending the phone) that Mr. Bhupathy has been deputed for the task; who will visit my residience on 17 Sep 08 itself. Inspite of continuous liaison calls even with Mr. Bhupathy, his visit is yet to materialise. The sad part is that "always it was informed that the rep of the company will visit the same day - which forced us to make ourself available at home for the past 3 days".
I feel the customer service needs to improve by two ways.
(1) Customer should be informed of the actual plans, which should be stuck to; else he should be intimated in advance of the change of plans of the technician's visit.
(2) Complaints should be attended latest by the next day (from the day of lodging of complaints)...so that subsequent requirements can also be met on following days.
Complaint was lodged at around 0900 hours this morning (19 Sep 08) and still no response till now (1900 hours).
Mr Bhupathy was contacted many number of times on [protected] (as per the company's advise) who kept promising to visit but yet to turn up.
All readers are requested to refrain from purchasing LG products to obviate a possible worse situation like mine.
It is pertinent to note that companies like SONY and WHIRLPOOL respond much better in such situations.
Worse that the attitude and language of the Customer service personnel and Mr. Bhupathy in particular went bad to worse.

i purchase l g microvave model no mwo 3948ws as on[protected] from anial radi house agra after three day;s ago this is not working propley i complant this company depuated mr m a khan they visit my home but after one month the result is zeroo till today

LG Electronics — Indoor Unit not replaced

We had purchansed an AC (1 ton Split) from Next Electronics, Palm beach, Vashi branch on 10th May. After installing the same when we started using it, it showing vague noice from Indoor unit itself!
Hence, we had called their mechanic to rectify the problem, he told to replace the unit to manager of that Next shop. But till now even after 3 days, we havn't recived their feed back.!

We are waiting for newer unit replacement soon.

Sir,

I bought an AIR-CONDITIONER of your company from Rathna Fan House, Pondy Bazaar, Chennai on April 12th, 2008 at the cost of Rs. 24000. It was installed on April 14th, 2008. On 15th April 2008, I raised a complaint (Complaint #[protected] to the Service Engineer (who installed LG Air conditioner in my residence) regarding some noise in the indoor unit of the LG Air conditioner. But the Service Engineers of the LG Electronics (I) Pvt Ltd, AA11, 2nd Avenue, Fathima Towers, Anna Nagar West, Chennai - 40, visited us regarding the complaint after a month and said to replace the indoor unit for a better one. We got the replacement indoor Unit on May 23rd, 2008 and it was installed on June 3rd, 2008. After this replacement also, my problem of the noise in the indoor unit is not yet rectified. I am facing the same problem with the replacement piece of the unit also. I have called the Service Engineers of the LG Electronics (I) Pvt Ltd, AA11, 2nd Avenue, Fathima Towers, Anna Nagar West, Chennai - 40 again to look into the problem yet..But nobody have responded for the complaint till date.

This problem of the LG Air conditioner created a bad impression in whole of your LG household products and Services. My family and Myself are totally disappointed with your LG products and Services.

Note: I will surely donot recomment anyone to buy your LG household products, as it has depressed my whole family. Do me the needful or else refund my money (Rs. 24000) to buy another company airconditioner which provides fast and better service for us.

Depressed and disappointed of your LG Service

I bought one split 1.5 ton A/c during April2008 and I want to avail the free service offered by them. I called the service people once and again after a week for which they have allotted This is Vaikunth from Chennai Nungambakkam. S8CA2803984 and SBCB0306169. Still there is no action on my registration. Further I send a mail to the engineers who have installed the machine. On the advise given by them I contacted DK Engineering and made a request to send their service engineers for service. Again I contacted them on 13th Nov 2008 morning for that they are sending an engineer with in 2 hours. Again I contacted them in the evening for that the engineer will reach my residence with in half an hour. There was no reply from them and even they are not responsible for fixc up an appointment for service. The whole day I was waiting for the service people and the result is zero.

Dear sir,
I purchased an LG AC from Viveks Tambaram, on 19.05.06. after installation, no one bothered to respond to my calls to carry out the three free services. however some time in Sep 2007, Viveks' representative approached us with promise of prompt services if we took up an AMC with them and persuaded us so much that we paid the charges.
After collecting the AMC charges no one visited us for service till about Jan 2008, but after a lot of follow up and phone calls a person reported to us in Feb 2008. he gave us the report that gas has leaked out we have to pay for filling up. I asked them whether it is not included in the AMC they said you have taken AMC of a lesser plan which does not include gas. finally we were forced to pay through our nose for the gas.
Last week the remote control failed to work -Viveks was called they came took the remote control away and after 9 days they are informing that it is not working- you have to purchase a new one. I ask them the cost of the new one - the supervisor fellow said "I'll call you back in 10 minutes" I waited for half an hour but no call - I had to call back and get the information from them.
This is worst kind of service I have seen in any marketing company -please do respond to this correspondence.

Its a pathetic message about the Multinational company.Marketing the product is not mean for giving the explanation in the media, Its for giving the feedback from the customer.
Regards,
Chandru.

I HAVE PARCHESD A FRIDGE {LG} 185L, FROM SUPREME ELECTRONICS.SHOP NO. 162/1 MANIMAJRA. 10 MONTHS LATER.{26/3/2008} 20/04/2008 CAMPLAND FOR SHOP KEEPER.THEN AFTER SAME TIME AGAIN COMPLANT IN CUSTMER CARE. I HAVE COMPLANT 10 TIMES.YOUR COMPANY ENG. HAVE COME ONE TIME AND HE SAYS THIS PROBLUM IS NOT ANDERSTAND ME YOU HAVE REPAIR OUT SIDE ANTHER ENG.HE USE RAUF LANGVAGE.THEN WE SAD THEN I GO TO CUNJUMER COURT.THEN HE TOLD ME WE HAVE HAIR A ADVOCATE WE PAY RS TWO LAKHS PER MONTH.HE WILL FIGHT ALL THINGS.THEN I WILL COMPLANT ALL SAME MATTER IN CUSTMER CARE UNIT.THEN MANAGER SYS FEEL SORRY ON MY PHONE.THEN OUR COMPLANT IS SAME TILL.AND I WILL CAMPLANT RAGULARLY NOW TILL.WE HAVE COMPLANT NUMBERS.ALL DATES. YOU ALSO CHACK MY COMPLANTS.MY MOBAIL NO.[protected] AND ADDRESS IS 1941 NEW INDRA CLONEY MANIMAJRA.IF YOU HAVE NO ANY RESPONS MY EMAIL THAN I GO TO CANJUMER COURT. THANKS.

Thanks a lot for the posting.

I am an NRI & just bought a new flat . I was planning to buy few split ACs of either LG or Samsung.

Reading your complaints, I think I will be better off with good old ceiling fans.

I had been complaining about the refrigerator that I bought.They send the people.They come and note down all the points .But so far no fruitful action over my complaint.Again what is their correct e mail address

lg vaccume cleaner — no action on my complain

Dear sir,

I had a vaccume cleaner V-CP743NDN, Ihad registered my first complain on 12th Jan 2009, no solution for my vaccume cleaner, told me nothing had done to vaccume cleaner.( This is B'cos of no proper technician available),
Again i had complain through tollfree no.my request id was W9C[protected]th Feb 2009
Again i had complain on7th March 2009 with request id no. W9C30701538, Still i had not solved my problem,

Note; My vaccume cleaner is brand new purchased before 7 months, from which i had spend my 3 months in complain .

So its my kindly request U to look at to my matter and solve as soon as possible, hope so

I also bought a LG TV. I got some problem with the picture tube.I complaint. Have received reference number also. But no one is coming to my home. After a fought with the customer care(3 days after), a person came to my home and told me the picture tube is demolished. LG service is worst...

I Purchased LG AC in the Year 2004. Few days After the Purchase of AC Cooling was Not Effective. Service Engg. Visited he did something & went, But problem Remain the same. Till date I have got my AC Filled with Gas 5 Times, Electricity Bill is heavy. I dnt Think LG Brand Stands for This. Above all Last Year I logged a complaint regarding my AC Till date not attended, finally I called LG Customer care to Close the call. This is LG.

I have purchased a LG 1.5 ton split AC from Vivek's - Adyar yesterday. The response time for installation was quick and had it installed on the same day. But, when i switched on the AC to get relief from this Scorching chennai weather, even though cooling seems to ok, it does produce a bit of sound, as though it's running a grinding machine. Don't know if LG is know for its "SOUND" products!! Hope, i will have to call LG customer care and run behind them to get this resolved!

I am yet another victim of LG's service. Better LG change their name to LM (Life is Miserable instead of Life is Good). I and my Team will not only recommend LG to others we have already started a negative campaign, to save others from becoming victims.

Dear LG Care,

I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:65510501.Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center

GO for Hitachi!! AC and a good shop, which got name for servicing customers, for the products they sell.
A diversion...
My family was buying from Annamalai, Tiruvanmiyur, Chennai and they guarantee for service of the products they sell. If I can have a bit freedom, i can say.. "You can take hold of their collar to get things done".
They encourage only the products, for which service is good. For e.g Kenstar, which is highly valued Micro wave oven, is not sold here, due to their worst service.


Please note: I am not encouraging any dealer, rather i say from personal experience. You can always check with the friends or other customers.

I have an LG Vacuum Cleaner in which the small plastic clip holding the dust bag was broken. I made a complaint with the Call Centre on April 27 (2009) and I was promised that the repair will be carried out in 24 hours.

Till May 2nd, none has turned up to attend to the repair in spite of my following up everyday and calling the service centre as well as the Call centre.

It is a pathetic state of affairs. I do not think I will buy another LG product again on the face of such deplorable attitude to customers

Please give me your valuble recomentation for LG or Samsung A/C.

Please dont buy LG Airconditioner in Rathna Fan House, the service is really poor, even I have the similar experience of replacing the out door unit with in a first week as there was a leakage in gas and later found problem to be in indoor unit and that too got replaced. Imagine how many calls I have to make it to happen these process.

I too have the same complaint. When my refrigrator got some complaint, I had contacted the toll free number and the complaint was not attended properly and the complaint was repeated. Then on 4-5-09, I have given a complaint in the toll free number and even on 11-05-09, the same was not been attended. Such irresponsible approach to the customers will drastically reduce the confidence on LG products and the company

Please dont by LG AC, Since the serivice is very very poor. My AC sensor is out of order and i have registered my compliant on[protected] and as on today no body turned up even repeated follow up there is no repose.

Even I have a bitter experience.

I gave my reliance mobile (LGRD2670) for service on 23.05.09. I told them clearely that the mobile fell into the water and then only gave it for service.

The mobile was accepted for servicing via receipt no. R[protected]. During the time of acceptence they clearely mentioned that if the board is damaged then we will replace at a cost of Rs. 440/- or else it will cost Rs. 208/- only.

By Friday they called me and said that the mobile cannot be serviced. I asked them what is the reason and they said that it cannot be serviced and asked to come and collect the same.

When I went on Saturday 30.05.09 to collect the mobile by paying Rs.55/- as estimate charge, I enquired the person who was there the reason for not servicing the phone.

He said that the boards can be changed for the mobiles that hasn't been fallen in the water and those mobiles which are not given to other service people other than LG authorised showrooms only will get the benfit of Rs440/- replacement board else the charge for changing the board will be Rs. 1500/-. When this was asked to explain the guy and the girl were rude defining the same. Is this the way you treat customers?

I have a simple question why this was noit mentioned below. Is there a rule comming up now then with LG Service centers so that the people who work there aren't aware of or is that a deliberate negligence.

If you are aware and know the truth from the customer do tell the customer first time itself. do not make them to run around.

I always recomend LG products to my friends and relatives and I do admire them.

But the wayt hese people treated gave me a bad impression on the total LG product.

LG Service Centre
Saravanas
Infocom services Pvt, Ltd,
New No. 43 Old No. 3A Mudichur Road
Tambaram west, Chennai - 45


--
Thanks and regards
Paul Sagaya Doss

PROBLEM-1: I bought an LG Washing machine from Jayam & Co Annanager branch, Chennai on July-2nd. When I met my friend the same day evening, he informed me that he was taken for a ride after he was delivered a damaged item by Jayam & Co. I pro actively called Jayam & Co to deliver a brand new and good quality Washing machine.

Item was delivered after 2 days. When the LG service man came to demo this item, we were badly surprised to see that James & Co delivered a damaged Washing Machine. The LG service man informed us to ask Jayam & Co to replace this one as it was just delivered.

When ever I call Jayam & Co, they promise me to get me the replacement unit within 2-4 days. It is now July-13th, 11 days over and nothing tangiable happened. I almost decided to trigger legal action and informed Jayam & Co about this.

Finally a service person from LG called me and informed that I could start using the damaged Washing machine until the new one comes in next one week later!!! He also promised to send me an email to share the confirmation replacement number and a person would come to my house to install the damaged Washing machine. BOTH did not happen until this message is being typed out at 8.33pm on 13/Jul/2009.

PROBLEM-2: The same invoice has an LG Microwave oven. It is NOT yet delivered to me even after 11 days of my 100% Cash payment.

Dear LG management,

May I request tha concerned people in LG do the needful to avoid such incidents in future and avoid unwanted stress to its customer.

LG Electronics — LG Customer support? or a way of making money ?

I bought a double door LG refrigerator on 11/3/2008. Immediately after purchasing it the product had a gas leak, there was a leak in transportation i was told and it was fixed by LG, then again after 1 year in April 09 it developed the same problem and i had to pay Rs 957 to get it fixed, now in July after 3 months it developed another problem and i was told it will cost me Rs 700 to get it fixed, after this also i am told that another sensor is weak and it will fail in some time. And the customer support executive comes up with a plan of Rs 2647 as guarantee for 4 years.

I feel flabbergasted with LG's attitude and their support, selling defective pieces and then continously suck the customer for support seems to be a brand new BUSINESS STRATEGY innovated by LG.

Why should i pay for their defective item, it should be responsibility of LG to ensure quality when seeling products world wide.I feel totally disspointed and dissatisfied.

On top of all this i get calls from them seeking feedback, what is the point in taking feedback when you are not serious about it ? Why do e mere eyewash for completing formalities ?

I would like to pass on this message for others to be careful and forewarned about LG.

STAY AWAY FROM LG FOR YOUR OWN GOOD.

I fully agree. LG is one of the worst product and the service is the worst where in you will not find more worse than this.

i bought LG Top load washing machine in the year 2005. that time i was in bangalore . there after i shifted to chennai in the year 2007 the water in the chennai is too salty may be because of that my washing machine started giving me problem. i was in adyar area that time during 2007 there service person gave immediate service took the machine did acid wash gave back the machine in 4days of time my machine started working normally. now we are in annanagar there the water is no so salty but still machine spinning is not working door inthe top lost its magnetic power and from past one week i am calling customer care for the service no one turned back . really we so depressed water in the washing machine cannot be taken out that is smilling like a dead rat. so please any one sujjest me what we can do with this product now .

I recently bought a LG 42 inch plasma TV from Tesco. Just after the warranty period ended there appeared a washer inside the display screen hanging from top and obstructing the picture.
Contacted LG customer centre who said that I need to pay for repair.
It is true that LG are selling defective pieces and then continuously suck the customer for support which seems to be a brand new BUSINESS STRATEGY innovated by LG.
In my experience LG goods are not at all quality ones.
So for your hard earned money's sake please don’t buy any LG products. The make products work for only one year to cover the warranty period and then it becomes a hell, causing customers money and time.
Please Don’t Buy LG Products if you care for your Money

LG is products are really not good. Beyond this response to the complaints are worst, they do not turn up. I will no recomend to buy any LG product.

Hi,
I have a problem with my LG color Television. I called to customer care and register complaint.but no response. After 36 days (Includes Three complaint and eight reminders) one service man came and taken Power control Board to service center and he back after Elevn days but the problem was not rectified. I dont know what type of service they are giving to customers. In metro like chennai itself they are doing this much great service means think about rural. LG having customer care only for just cheat the customer by saying that we are having customer care to give service. But 100% useless. I am suggesting LG Customers if you have any problem with LG product dont call LG Customer Care Instead of spending money to call them you can do BETTER service outside.

Regards
Manimaran S

i bought a split 1.5 ton A/c during sep 2009 in CROMA mount road chennai. and I want to avail the free service offered by them. I called the service people once and again after a week for which they have allotted This is somasundaram from Chennai ST.Thomas.. Still there is no action on my registration. Further i went to croma thrice to tell them they yes will come but nobody came till today. . . May I request u to send the concerned people in croma to do the 1st 3 free service

LG India (Chennai) — No Receipt given for A/C Service charges

LG India Chennai was requested for servicing Two split type airconditioners @ Rs.440 inclusive of tax for each A/C.in my residence.
04TH Mar 2010,Two mechanics with LG ID Card and uniform came to my house to service the A/C.
I had to provide ladder,soap and water for servicing.
Upon completion of the job the mechanic collected Rs.880 and NO receipt was given.
A complaint to LG toll free no[protected] was given.and customer non satisfactory SMS message sent to LG 5757554.

NO Reply from LG so far.As a consumer am I eligible for receipt for the money I paid and the proof that they did a service?
Thank you
A.S.Kannan.

Yes LG Services in Chennai is verv very very worst in the World. All the customer care Managers of Noida, UP and Branch Managers of Chennai are very worst. They are in the LG services to demolish the name of the LG company.

The products of LG are very worst. I strongly request the customers / buyers not to buy any products from the LG .

I fully agree the above complaints on LG

please Dont go to Lg Service Centre...It is a stupid service...centre...they are here .For Collecting Money From The People ...sorry Idiotic People Like ME ...for service Charge for 400 and + service tax of 10 % sorry not 10%...10.3 %/... stupid lg service centre...They Have, nt Recovered My Problem ...So they collected MOney...Please I am Requesting you people not to go Lg service Centre...Please

Lg Service CENTRE is the EVER WORST...

LG SERVICE CENTRE IN CHENNAI IS THE EVER WORST...THEY ARE STOLEING MONEY FROM THE PEOPLE...PLEASE DONT YOU EVER GO TO LG SERVICE CENTRE>...I am requesting you

aashish- dear sir,
1 year before i purchase LG front loading machine but now its not cleaning wall the cloths
I give compliant that is no - [protected] give it no 29-3-10. It not coming any Eng inner. when complete this pro blame. My phone no is [protected] before that i already compalne 2-3 time but no engineer is coming your service is to bad i m not satisfy my uncle take IFB MACHINE THEY give every month service to them please send an engineer as soon as possible.

LG products are sub standard and does not have any after sales service support.

I am having a 1.5 T Room A C and is suffering for the last 3 years. Unit stopped working the next day it was installed then its remote stopped working. If you raise a complaint it will take at least a month for the call to be attended.
Worst experience was yet to come.One of their service team named G.S.Engineering at Mogappair run by one Mr.Ganapathi said "NO TAMIL NO SERVICE" - discriminating that I do not speak tamil and hence he will not give any service. I had raised this discrimination even with LG's Regional Manager at Chennai, but no one responded.
Even now I have raised a complaint for service and gas filling and waiting for the last one month for it to be attended. The service centre office is just 1.5 KMS from where I stay !!!

I brought LG Ac 1.5 tonne last year April 14 2009, I have a issue with my issue as of now, The PCB board in the AC is not working so one of the technician came to our home after 3 days after making repeated calls and then took those parts to the service centere and said it would be fixed within 48 hours. After 48 hours we did made callback no response yet, The Customer Service agent who are poor guys kept on apologizing to us. They do have access only to apologize. However after making few calls one of the kind rep conferenced the call with one of the tech. He did said the issue would take one week more . And moreover iam not sure whether it would be fixed in 1 week more time since VIVEKS has brand name in giving False Commitment. I plead the VIVEKS management to look in to this issue and get it fixed for us.

Within 8 months from the date of purchase my LG 1.5 ton Split AC was down.

I called the call center, i was told i will get a call from service engineer within 24 hrs and my complaint will be resolved
within 24 hrs from there (which means 48 hrs from the time i made complaint).

No call, no engineer for the next 2 days. I again called the call center for details, but they dont have any information to provide me. I again reiterated the problem and ask them to make it fast.

Nothing for the next 2 days. Again i called the call center, they gave the number of local Service center (A third party service contractor) and ask me to contact the local service center.

When i contacted them they send me a service engineer the next day and it seems he dont know much about the AC. He did some thing and the AC started working.

The very same evening electric spark started to come out of my AC.

I again made a complaint and after 5 days ( with daily chase up) a service engineer attended the complaint and said everything is fine.

But, after 3 days burning smell stated to come out of my AC. I again made a complaint, but no response for the next 2 days.

Still the problem is continuing.

The service engineer told me that LG is not paying the 3rd party service center properly, that’s why the service is not up to the mark.

But the ultimate looser is the customers.

PLEASE DONT BUY LG AC. THE SERVICE IS WORST IN THE WORLD.

Viveks, Tambaram — False promises

On last Friday [ 2-apr-2010] we booked Voltas-Goldi, a split Ac from Viveks, Tamabaram with the promise that they will deliver positively by Sunday [4-apr-2010]. The details are as follow:
Bill No: [protected],
to: Mr. A SellaMuthu
Date: 2-apr-2010
But till now[Monday 5pm] there is no response form them. We called several times to them just to hear many different cooked stories like:
1. Sir, we wing.ere expecting the load by Saturday night, it got delayed. But do not worry, it will get delivered by Monday Morn
Again on Monday morning we enquired and got to know following 'on the fly' excuses
2. Sir, its already dispatched, it will be coming with in 1 hr
3. Yes sir, there is some problem in vehicle, we will be coming by 4pm .

When we insisted and started in tough tone, THEN ONLY the true picture came:
It seems the particular brand[Goldi] itself was out of stock from all the places and from the factory itself there was no supply.
It also indicates that Viveks, Tamabaram was knowing this fact, then also they booked the order.

This is very shame on them as we needed it urgently and in fact we had already mentioned several time to them. Just to grab the order, they have given us so much false promises and in turn given mental tension.
I feel, its NOT worth shopping there or believing in their words. I am disappointed.

There is one person 'Rajesh' who handled this sale.

DEAR I BOUGHT MY LG AC BEFORE 18 MONTHS I CALL YOUR CHENNAI SERVICE CENTRE ON FRIDAY AFTERNOON BY 3.30 PM AND CALLED FOR A SERVICE. THEY GAVE ME A REF NUMBER C[protected], AND INFORMED ME SOMEBODY WILL CALL ME IN 2 HRS AND THE WORK WIL BE DONE IN 24 HRS. I AM SORRY TO SAY I LOST HOPE IN LG SERVICE BECAUSE TODAY SUNDAY 11 AM TILL NO THERE WAS NO CALL FROM YOUR SERVICE CENTRE.

I HAD A GOOD RESPECT IN YOU SERVICE AND WAS HAPPY TO RECOMED PEOPLE TO BUY LG PRODUCTS, WHICH I WILL STOP FROM THIS MINUTE I UNDERSTAND YOU HAVE GROWN SO YOU ARE UNABLE TO KEEP UP OR NOT NECESSERY TO MANITAIING THE WORDS.

yes you are absolutely right. the Life with LG is not good at all. taking long time & doing less

I am also not fully satisfied with the kind of service support being offered by LG. In fact I have some photographs to be displayed. I don't know how to do.
I bought a AC from Meenakshi Fan House Madurai last Aug 2009. It's hardly 7, 8 months, The form which is being used to cover up the copper tube was so very sub standard quality, the form is not there and the tubes are very much exposed to the sun light. I have been following with the local guy to re-do it, they are not bothered at all.

I HAVE YOUR LG FRIDGE THAT IS NOT WORKING PLEASE SERVICE IT

Worst service till date april 2010 chennai's weather is terrible and more than 2weeks no bloody response! LG SUCKS TO THE CORE X-(

Dear Customer Support,

I'm from chennai & trying to your Anna Nagar office landline but nobody picking the call. this is the response u giving to customer. We had compliant for AC Not cooling - Compilant ID: C[protected]& C[protected] & ur Customer support exe given the Cell no of your service ex no & tried that number also, his also not picking call & we raised the compliant on 17/05/2010 its a very very pathetic.While typing this compliant, i'm trying his number first time getting waiting call & again tried after 2 mins ring is going on...but not picking Ex Name:Mr. Sathishbabu: [protected] & [protected]

I too have a very bad experience with LG split ac.2T From the day I purchased 7.3.2010 from Next retail Ltd valasaravakkam. am having problerm in the cooling efficiency. I was asked to change the stabliser to 5kv double booster and i was tossed from place to place for this even though i paid the extra cost.Now again am hving the same problem and I hv given a complaint ref no. C-[protected] today but the service dept of LG is trying to trouble shoot the problem over the phone by asking questions for which we have no clue on what he is asking. No one is interested in addressing the problem. All calls land in call centre and they are helpless or they hv no answers. I will never recommend this brand for sure. No one as come to check the problem. God save.

Kannan Ramani
[protected]
C-2 Saravan Bawan Street, West Kamakoti nagar,
Valasaravakkam, Chennai 600 087
[protected]

LG Electronics — Leaking Air Conditioner

One LG Split Air Conditioner has been leaking water since 15th May'2010. I lodged a complaint with LG Customercare on 27th May'2010,No. : C[protected]. One technician visited my residence on 29th May & charged gas into the compressor & claimed it will solve the problem. However the problem hasn't been resolved & is persisting. I have again lodged a complaint with LG Customercare on 2nd June No. : C [protected]. After many followups & repeated assurances by LG Service In charge in Gurgaon Mr. Manjay Kumar nobody visited my residence to resolve the issue till 10pm on 3rd June'2010. This is shocking for a consumer from a reputed company like LG. I will advise everybody to be beware of purchasing this brand given its lack of reliable after sales service.

I HAVE BOUGHT A LG WINDOW AC, AND GIVEN THE COMPLAINT, SINCE NOBODY HAS TURNED UP FOR INSTALLATION EVEN, THEN REGISTERED A COMPLAINT, COMPLAINT No-C[protected], STILL NOBODY HAS TURNED UP.
I HAVE NEVER SEEN AN MNC BEHAVES IN THIS WAY, AND I WILL TRY MY LEVEL BEST TO STOP SOME OF MY KNOWN PEOPLE GOING FOR LG BRANDS, BECAUSE OF THE POOR SERVICE AFTER SALES..

GIRI

I accept for all these above sayings... its all should be true, because i;m another victim of the LG's irresponsible services...

I have old aged In laws at home, who are unable to sleep at nights without the AC as the air ventilation is not that good at my home... I called the LG customer Service people several times for 4 days and there was no response till now...

They are definitely irresponsible...

I made a terrible BLUNDER by buying this product...

I have been having a very worst experience with LG.
I purchased the AC on March 29 from Rathna Fan house, chennai and I’ve been having problem since then.
It took 3 days for the guys to fix the AC. Mechanic came with out tools. Came late one day and said there is no sun light and the other day I had to be at home on LOP and got it fixed.
The water is leaking from the AC from the very next day the people have installed it. I’ve been calling the LG customer care and asking them to come see what the problem is. But the mechanic came only after 15 days from the day I complained.

The guy who came to see did not solve the issue but said it’s fixed. The water still continued to flow.

I again called the customer care and they sent the mechanic after another 15 days. The Mechanic who came to solve issue said it is a slope problem and the guys who installed the AC will come and fix it.

The guy who installed came back and damaged the AC very much trying to change the increase the slope height. Within one hour of his visit the AC still was leaking and it became worse.

I called the in charge Mr. Manikandan, and told him its still leaking and he sent another senior who said that the AC will be replaced.

Its been almost 15 days now, still the AC is not been replaced. I got the New AC machine in my hall for the PAST one week. I’ve been calling the mechanic and calling him every day, but he seems to be very busy and has never sent any mechanic.

The worst part is, all the staffs in LG and Rathna Fan house has been just giving the no.s of different person asking us to call and follow up.

At last I’ve been having the AC at home for the past 2.5 months without working and I am still paying my EMI.

LG has not cared to call me back till date.

dear sir,
i bought lg air conditioner from amudham, tambaram in the month of september 2009. at the time purchasing, the lg suppliers said that they will provide three free services within one year from the date of purchasing... then they didn, t bothered about that... we made two to three calls to the lg service man ...after few days he visited our house and remove the dust which was in the filter...after his visit to our house, the cooler fan is not rotating properly and it creates a noise...

Hi

This equipment is Bull ( We always wondered why the bull is always called in !!! ). It should be LG

We took a LG Air Conditioner 1.5 MT in March 2010 from the super "DUPER" - Vivek's.

From the day it was installed, till date, we have not been able to use the AC and it has costed us Rs. 29000 + all the worry's and tel calls !!!

Either there is a gas leak or the coil is gone or something else ?

Is there a way to get the equipment given back to the Company / to claim compensation from the company for the bad service / equipment provided thro' the consumer forum

Pls don't ever recommend LG "Life Good" or "Life's BAD"
thx / [protected]

v r vry dis satisfied wit ur customer care services in chennai (royapuram), , , , , , , , , although u r registrin d complaints, , , ,
der s no proper response, , , , , , , , v had a problem wit our l.g 29 inches t.v, , , d sound was not coming on regular basis, , , , , v registred our problem through d phone, , , , , , we r waiting for four days for someone to attend dis problem, , , , , , , , , , , but till now no one came yet, , , , , , , , we did not watch t.v for four days, , , , never expected dis from ur concern, , , , , not oly me thousands o[censored]r customers r wretched o[censored]r customer srevices, , , , , , , , , , , ,
i m not criticisng any one, , , , , atlesat u may b good in ur service in futre, , , , , , , , , but i never thought ur service would b so worse ever, , , , , , , , , , , , , , ,

dear all,

i am also a victim of bad service and product from LG. I purchased a 32 inch LCD 80FR about 18 months ago and have a problem with the on off. Sometimes the TV DOESNOT GET ON AND THE BLUE LIGHT KEEPS FLICKERING.

The service guys have come 4 times till date and they go back saying we will get an expert .PATHETIC.

THANK GOD MY TV IS STILL WORKING .

My advice to all: Never buy LG products. Their service is the worst as they treat customers as s...' I bought an LG LCD TV from a shop named Ideal in Trivandrum last year. Before an year has passed it konked out with power supply not reaching the set. Called up the dealer first and they gave LG's customer care's toll free number -[protected]- and asked me to call. I called and a woman with a machine-like accent told me LG technicians would get in touch with me immediately. It has been a week now and no one has even called although I am calling the number daily to remind about the complaint. The shop guys here too have not been helpful. I am told that LG is one of the most notorious companies in India as regards to after sale service.

hi
i am sheik from pudupet chennai
i have bought an lg washing machine on[protected]
when it was delivered in my house it was damageged .after three days an lg demo people come to my house and they told that the machine replacd with a week .but now after 20 days they didnot exchange that.lg services is poor as shown as
the peoples are not working just playing and lieinyy
my kindly request donot buy any lg products in chennai

I also face the same problem. LGE is one of the junk company. I worked there at that time i realised that the Indians those who are working in there are more responsible for screwing the company.

Hi All,

I Bought a New LG Mobile [Touch Screen] on 9th Dec 2010, I
found dat Blue Tooth on my is not working ..
I Read All the Cust Complaints regards on this Link, R U Guys really Working on Cust complaints Regards???
Spending on LG Products is an Bull .. Ur Products Really Sucks & Ur Customer Services Really [censored]s.

Ur LG Product Shud Out of Indian Markets...

Despite mails and so many phone calls, the status of my TV service is not known.

I want your company to justify why I should not file a complaint in consumer court?

THE KIND OF RESPONSE TO 10 CALLS IN A SINGLE DAY (11/12/10) Customer Care??? number:[protected]

Call 1: 10:30 am. Your female executive answered the call and said the complaint is still OPEN. When i asked her she started giving meaningless details and when I was asked to connect the call to senior Officer, The call was put on hold and last for UNBELIEVABLE 29 Minutes, While waiting and listening to your company tune I called up in my second line at 10:46 (Call 2) which went to recorded voice and put on the same music, Again I tried the same number at ( call 3), in which your executive said he will transfer the call and disconnected it.An finally in the call that was in hold/conference(CALL !) one executive came to line and said some 1 ( I still don't know who that some 1 is/will be), as usual NOTHING HAPPENED.

I am tired of giving all details, and the recent call of the Day to customer care( 12:59 hour) last for 9 minutes and 50 seconds, during which MR.STALIN, your executive said he will talk to the concerned agency and get this sorted WITHIN 15 minutes and IF THE AGENCY DID NOT CALL ME HE WILL IMMEDIATELY INITIATE SEVERE ACTION AGAINST THEM and he will also update me on this within 15 minutes and insisted me to trust him, which I did. And NOTHING HAPPENED TILL 17:30 hours, that is for 4 and half hours.

The total duration of calls TODAY is 61 MINUTES, THAT IS ONE HOUR AND ONE MINUTES.

NOW I INSIST YOUR COMPANY TO JUSTIFY WHY I SHOULD NOT INITIATE ACTION AGAINST LG FOR POOR SERVICE IN CONSUMER COURT. IF THE MAIL IS NOT GIVEN WRITTEN REPLY WITHIN 24 HOURS, COMPLAINT WILL BE FILED AGAINST LG .

Regards,

P.Saravanan





From:
Subject: Fw: Complaint/ service request no: RNA[protected]
To: [protected]@lgindia.com
Date: Thursday, 9 December, 2010, 6:13 PM


Thank you for sending your Service Engineer. And thats the only thing happend from the time I made my complaint.

1.Service Engineer came at 3:30 pm on 7/12/10 after great effort. And after starting service he called another person, as he was not able to sort/diagnose the fault. Then he took the electronic circuit board, without issuing any copy of service report, saying someone from their office will call from their office to tell the estimate. And till 9/12/10 9:55 hrs nobody called up.
2. I had a call from your service centre( Phone No:[protected] and the call was a response to the mail sent on 7/12/10. I brefed the person on the Incompetant and arrogant behavior of Mr. Murugan, the servise engineer and about the response I am yet to receive from your service centre. The executive said he will get back to me in 30 minutes, and I am still waiting for that 30 minutes to pass, and get a call.

3. I called your number[protected], and the executive attended wanted me to call again after 10 minutes, as the server was down.

4. Then I called this number again, nobody picked up.

5. Deaperate to know about the status, I called up Mr. Murugan again, as I dont have his office number, who said he is IC is not available at their stock, and he MAY get it ready by Saturday (11/12/10), and asked about clear date of completion he wanted me to talk to One mr.raj at their office on this.

6. I called Mr.raj ( No:[protected]) saaid he will check the status and call me in 10 minutes. And he should be appreciated, for he is the only one to call again as comitted. After calling, he said the ic MAY come on 11/12/10 and IF it comes they will ompleter the repair on the same day.

AFTER 6 CALLS( 4 OUT GOING AND 2 INCOMING) I STILL HAVE NO IDEA HOW MUCH IT WOULD COST, WHAT IS THE COMPONENT THEY ARE GOING TO REPLACE, AND WHEN THEY WILL COMPLETE THE REPAIR. MOREOVER I DONT HAVE ANY DOCUMENT ON THE PART( BOARD) TAKEN FROM MY TV.

I have made another mistake by buying a LG Washing machine recently, Iam assured, with the fool proof system (for saving your brand) a complaint about a person / system leading me to the same person(Engineer Murugan and their office), your Life is Good, but the customer's Life is Grief .

Thank you.





Subject: Complaint/ service request no: RNA[protected]
To: [protected]@lgindia.com
Date: Tuesday, 7 December, 2010, 2:40 PM


Yesterday (06/12/10) at 11:13 am I have made a complaint that my TV is not working. Your executive said the complaint was taken and will be attended within 24 hrs. Today, till now 2:00 pm, nobody attended the complaint. I wish my complaint get soorted out immediately.

I also raise the following issues:

1.Your executive, on receiving my call said, the complaint no. will be sent to my mobile within 3 hrs from the time of my call ( The call lasted for more than 6 minutes).

2. Then I was made to call up thrice, from 3:24 pm to 3:47 pm to as my call was on your recorded message and nobody bothered to attend. finally your executive gave a long number as reference and said that he is placing URGENT request to servise centre. NOTHING HAPPENED.

3. I waited till 2;00 pm today and, when I called up as usual the call was put on hold and my call was answerd, and after asking all questions, your executive said, HE IS PLACING AS URGENT REQUEST. I WONDER WHAT THIS URGENT MEAN, WHEN I TOOK 1 FULL DAY AND WAITING FOR YOUR PEOPLE TO COME. Do you think you can behave in the same way in US /European markets? Have you specialised your services for India, as we are genourous enough to buy your products?

And to my suroprise, your executive GENOROUSLY offered me another number to call for . Am I running a call centre for you?

I see this as a issue with your system as well as your executives

If my complaint is not addressed properly, I may be forced to take legal action.

Thanking You,

P.Saravanan

LG — Excess sound during operation

My Microwave owen is producing an extra sound during operation, the sound is not pleasent & it seems to be as if the machine will meet some of the bigger problems in near future so please rectify this problem

pls contact LG first, they have a good after sale service setup.

yes LG company is worst and its service men are worser. they dont care for anything. they are 'simply sitting and monthly getting' .

i agree that LG company is worse and its service men are still more worse.

i had lost the warranty card can i claim through online

I totally agree with the feedback given here. I am also experiencing worst service from LG. Bought two split ac's and could you believe one is yet to fit. Guys who came from the service centres are inexperienced and arrogant. I regret my decision to go with LG. Thanks, Raj.

Thank god. I was planing to buy LG Ac for my house. To buy the goods is not only enough. Service is more important. If The LG service is not good. Then i have to fine any other Brand. Please guide me Which Brand Service is good.

Lg is worst service it is true.

LG sales & service managers are demon drunkards... ! First of all they do not have a smile..
They dont take care of their family, then how will they show the interest in work..

The best example for the drunkard in LG sales & service manager is Mr.Ramaswamy.(Anna Nagar Branch Chennai) near chinthamani..

Totally agree. The after sales services is very poor from LG. I am cuurently in Chennai. The split AC that i have taken in Delhi, the cooling is not working due to leakage of smoe gas for which I have made a complaint. Its been 4th day and every day they are saying they are sending Mechanique today, this time...other time. or .we will inform mechanique to fix this AC etc. They some time give mechanique number which upon call, they never pick up the call or respond that they can not make it. Some time they say I will come in half an hour and but then phone gets swithed off. Upon complain, the Chennai LG customer service looks help less, and makes another promise and commitment to be broken.

Even, one mechanique asked for higher price then normal the charges of fixing this colling machine. Upon asked they directed this to the Customer service to answer. Since then no one came to fix this. Can LG Company management take this as serious offense?

Dear Sir,

I have one LG fridge in which the evaporator door is broken. I want to replace it immediately. How can I get it and what is the price? I want the door only. My number is [protected]. Expecting your immediately reply.The model number is GR 181TPLX 175LTRS. I agree that LG is now doing well in customer requirements.

Thanking you.

K.Venkatesan
Ambathur
[protected]

I bought LG Window AC from Rathna Fan house. Till first free service, it was OK. After 1st service, it started giving much noise. After we register a complaint, the service engineer came and checked the unit and said, this is the normal sound. When comparing to other brand ACs we have, it is very nosiy.

Iam totally agree with you people even i had the same problem i bought lg air conditioner from Viveks Vadapalani in the month of May 2008.they installed and the next i called them for the issue cooling problem, gas leakage, water lekage, sound problem they will come and they rectify it but still the problem isnt solved after investing huge amount on Ac we spend almost same amount for the service too... Guys please dont Buy any LG home products.. we are the victims... even if they say they will give you free home products say no to them worst service i ve ever seen in my life... am through with this.

i also bought a split ac for my residence 2 years ago. it started giving me problems for the last 6 months.mainly water is dripping from the indoor unit. i had made several complaints and their service persons also attended promtly 5 times but without rectifying problem.
i wonder the LG product it self is faulty or their so called service persons are not cable enough
my contact no [protected]

I purchased a LG 1.5 split AC at Balasubramaniam Metals, Nanganallur Chennai on 14.04.2010. One month before the warranty expired ther was Leak in Gas and rectified the problem. Within six months again same problem arised. I got vexed in buying the LG product.

I have cllect a lg LED 22LV and given the complaint, sianc nobody turned up for INSTALLATION then REG NO - RNA[protected] Dated-11nov2011 still nobody has turned up, THE POOR SERVICE AFTER SALES...
WERRY BED LG SERVICE .

FROM-
VENKTESH
[protected]
[protected]
Q NO-52/1
NEAR PARK TOWN POST OFFICE&GS HOSPITAL
PERIS -CHENNAI

I totally agree.
Never take an AMC .
Oncwe you take an AMC they will never do any service.
If it not on AMC they will keep coming asking us to take AMC and take the payment also.

Dear Team,

I am very sorry to say your way service support very very bad and worst, i purchased LG Sprit ac last year frequently i facing problem, Especially any part replacement they getting over a month, recently my ac having problem my self logged a compliant on 07-may-2012 call no RNA[protected], Engineer came and attend the complaint and confirmed compressor gone faulty and go back. after my continuous and lack of followup one Engineer came and removed the compressor taken for service, again my continuous and lack of followup my compressor returned after service but only returned not installed they only delivered, after that i continuously still now i am following for installing my unit there is no response happening in service center, in this time i am clarify with LG TOLL FREE call center they told your complaint call no above mentioned was already closed that service center by replaced compressor, So i thinking to go for local AC service center and avoid LG service support.

So totally LG brand name spoiling very much for there service support, any LG higher persons seeing this mail please look into this issue and do something and improve your service support.

Still my complaint not closed. Even three times Service engineer came there is not given single service report.


Yours affected LG customer,
Sathyendran R
Chennai
r.[protected]@gmail.com
[protected].

POOR SERVICE. We have a split AC of LG for which when I registered for paid service with their customer service phone no.[protected] they said it will be attended with in 48 hours. The complaint no.RNA[protected] was closed as call completed by the service centre WITHOUT ATTENDING. The same has been checked on the third day at the call centre of LG Electronics and told them that the information given by the service centre is bogus they again registered the service request no.[protected] and 3 days have gone since the request taken by the company but no one has turned up. It sounds the COMPANY DOESN'T CARE FOR THE CUSTOMER & THEIR CUSTOMER CARE IS NOT CAPABLE OF MAKING THE SERVICE CENTRE TO EXECUTE THE REQUEST.

I fully Agree, Global Enterprises who takes care of LG Customer service is probably the most fraudulent company ever and the technicians come to our home they say that they would deal this issue personally and they cheat their customers. LG should stop using the Global enterprises as their outsourced partner for customer services, the service manager of global enterprises Mr.Swaminathan is responsible too for this malpractice by the technicians.Thumbs down for LG..shame on you..

Regards
Madhavan

Pathetic Customer service from GOLDEN ENTERPRISES, Chennai
This is a complaint against the technician Mr.GIRI and the service Manager Mr.Swaminathan of Golden Enterprises No: 35, Sivasakthi Nagar, Madhavaram, chennai
Hi
I would like to bring to your notice the pathetic customer service provided by Golden Enterprises on behalf of LG, The reputation of LG may be eroded by such a sense less agency If no necessary actions are taken I would not buy any LG products and will advise my friends about the same
We currently have 3 LG products and we have had a bad experience in 2 of these products
LG TV RT-29FC85VW, I did not find this in your website so I had to register with a different product
We had a problem with this TV and I called up the customer service number[protected] on the 2nd of May and got a Reference number
RNA[protected]. A technician named GIRI came to our home and he informed us that the parts will take at least 3 weeks to arrive and that he has got the part with him and he will do it personally and charged us 1800 rupees and he did not provide us a bill.
He said that he will help us free of cost if the problem occurs again for one year.In less than 70 days the problem reoccurred and we have been contacting him for close to 30 days and everyday he promised that he will come in one hour
But he never turned up, he did turn up on the 29th of August and he insisted that he take the main board with him,
We didn’t give it to him in the first place but we gave it to him finally and he has not come back to us yet. Every day I called him up and he will say that he will come in half hour but he never turned up
Now when I called Golden enterprises one Mr.Swaminathan answered the phone and he informed us that GIRI has been dismissed but he is still in touch with him and he has agreed to come to our house and fit the board today.But mr.GIRI called up later in the afternoon and is saying that he won’t come to my home and fit the board as we have contacted the head office
I then contacted mr.swaminathan again and now he is trying to justify Mr.Giri's actions and mr.Swaminahan asked us to go easy with mr.giri
Mr.Swaminthan seems to be involved in this fraudulent activity of mr.giri
When I told mr.swaminathan that I am going to contact LG India, SWAMINATHAN THREATHENED ME SAYING THAT HE WILL SEND AN EMAIL TO LG SAYING THAT I ASKED THE CUSTOMER TO HELP US PERSONALLY.He is not answering our calls anymore and he is disconnecting our calls.
I am deeply disappointed with LG's support and in fact I have never ever seen such a pathetic customer service ever from any company.
My Father is a retired Vigilance commission secretary and he preferred a police complaint on this, and mr.giri is still not moved and is rude and not ready to come and fit the board.
It is very evident that technicians from Golden enterprises has been dealing customers personally
I can give you another example
We have a LG Micro WAVE SOLO 20L MS-2049UW and we created a RNA[protected] for a broken front glass, a technician turned up and without doing anything he closed the ticket. I had to call the customer service again and create another ticket RNA[protected] and a technician turned up and he said LG doesn’t have the parts and dismantled the front door and left it as it is and asked us to get the glass changed and we had to get the glass changed ourselves
We got it changed in a local mirror shop and we called him to attach the front door he came after 8 days attached the door in 10 minutes and said that he needs 200 rupees as he did it personally. I do not understand why these technicians do it personally themselves and mr.swaminathan is solely responsible for this I have purchased a 1 TON A/c from LG and was planning to buy a LD LED 3D TV however I have changed my mind now and will probably not prefer LG anymore and I might inform my friends and family members about my awful experience with LG

As long as you have technicians like GIRI and people like swaminathan supporting him, LG’s reputation will be spoiled

Vijay Selling Fans — noise coming in running

dear sir
i brough it vijay selling fan at saravana stores pursawalkam on july-2012 only 7 month i use selling fans noice is coming warranty two years told sale person i ask sales person not give any inform to costomer

i have purchased one iton split airconditioner from LG, from vivek&co purasawakkam on 20.04.2013, and same was installed on24.04.2013, after two days we found no cooling and we have informed your service centre &vivek &co, till date no one come forward to replace the unit, asper vivek service engineer they will rectify not to replace the unit.MNC compny running in india supplying asuch worst product and making money .as a ditributor m/s.vivek&co not taking any resposibility for their mistakeand avoiding the issue&trying to escape .ineed only replace the unit or retuned the cash immediatly.

c.b.dhanraj-[protected]/[protected]

Hi

I bought the LM 6410, 42" 3d LED Cinema Screen at GIRIAS in Nov 12, 2012 and LG's tech wall-mounted it. I had a picture problem with my TV, some light and some darker, started appearing by Oct 12 th 2013, in the top right quadrant, and began to spread.So i logged a complaint with LG helpline[protected] on Oct 12 th 2013 and the Request id is RNA[protected], and the Technician came and solved the query by placing PCB board failure and still the same issue again on the next day onwards and i registered a complaint and the Request id is RNA[protected]

By October 13th 2012, the grains/blurr started again on the screen.

and i raised a complaint to Mr.Vishnuvardhan to replace my Product as its in warranty period


Regards
Kamal
[protected]

LG Electronics — Refridge is not working

Hi, I am staying at Charkop Kandivali West. I have lodged a complain today morning about my fridge not working. but no one has come in yet. Please check what is happening? the technician is saying that since he could not locate my address so he is doing other duty.

Split Ac is not cooling

I had a service contract dt. 1.6.2013 No. HLP:ND015025. for three years. Presently the AC is not functioning properly as it is not cooling. Pl. get it rectified.

i purchased LG6600 3 MONTH AGO.i found keypad is difficult to operate, loose battery backup, bluetooth problem, internet problem and so many problem...i requested to reliance please change my mobile but they can not pay attention.i m agree to give balance amount if they change any higher segment mobile like nokia...kapil vijaywargiya, GWALIOR, MP.[protected]

my problem is that I am not able to connect this phone to internet the driver i am getting in the market are not able to communicate with the phone on net i found that I required USB to serial converter driver but I am not getting it from anywhere on net if you can please mail it to me by EMAIL.

Moreover i have also found that the mirror effect adversely affect the visibility of the mobile as during day time it can not be used. No digit or any thing are visible on the screen except that of your own face.

The LG Authorised Service Centre at Gwalior namely Varsha Sales & Service (Phone No.[protected] is not fully equipped resulting into harrassment of customers. Just to give you an example, I had given my KE 970 for change of socket on 31.01.09 which is a very common part but the service centre says that it will take minimum a weeks' time. I request LG authorities to kindly look into it as LG is known for its customer care but due to some small things their images gets maligned.

I had terrible experience with IFB, i got AMC done valid till 2020 Feb, now they say company doesnt support hence take your money back, this is ridiculour. its been just 5+ years since purchase. Moreever their website still shows the model in the list of products which have amc renewal facility. all these electronics companies are fooling around

LG customer service is poor. They don't respond to email queries.

Hi Team

I recieved a mail stating some knid of job openings in LG electronics pvt ltd. on 11th, Sept, 2009.
I was asked to pay and amont of 6000rs on behalf of some lady WRT lg electronics ...
When i tried to check the genuinity of the mail, i could not find any address mentioned in the mail.

Could you please look into this issue
below is the mail i recieved from the person.
[protected][protected][protected][protected][protected][protected][protected]---...⇄
Dear Applicant Ref: Selection and initial response of your Resume online. Information for selection of final stage in new Plant of “LG Electronics India Ltd”- The Company deals in IT, Software, Computer and Electronics Manufacturing business. The Company Offered to the candi - dates to join as an :-- Executives, Assistant Managers, Managers and other Executives post for new established Plants in Delhi, Noida, Bangalore and Pune. The Company short - listed “95” Candidates
for the requirements in IT, Production, Electronics, and Administration Department. You are selected according to your resume in which project you have worked on according to that you
have been selected in company. Your interview will held on 25th of Sep. 2009 in Noida. You will be pleased to know that Company has advise you in the selection panel that your Application
can be progress to final stage. You will come to Company corporate office in Noida. Your Call letter
with AIR Ticket will be send to you by Company HRD. You have to come with photo-copies of all
required documents. First you have to deposit the (Cash) as an initial amount in favor of (LG Electronics)
for Rs. 6650/- through any ICICI BANK LTD Branch from your Home City to our Company HRD Account NO.[protected] Name of Mrs. Kavita Sharma. This is refundable Interview security both of condition whether you select or not. Your offer letter with air tickets will be send to your Home Address by courier after receiving the confirmation of interview Security deposited in ICICI BANK LTD. The TA / DA will be paid to all candidates by Company at the time of interview.. The Company offered salary for these post Rs. 32, 000/- to Rs.95, 000/- ( HRA + DA + Conveyance and other Company benefits. The designation and job Location will be fix by Company HRD, At time of final process. The job profile, salary offer, and date - time of interview will be mention in your call letter. Your call Letter will dispatch very shortly after receiving your confirmation of cash deposited in ICICI BANK LTD. The last date of interview security deposit in bank Tomorrow before 8.00 pm. We wish you the best of luck for the subsequent and remaining stage. You have to give the information after deposited the security money in bank to same Email ID of ( [protected]@mail.com ) in favor of LG Electronics calling email ID. Your letter will be dispatched same time after recd. the Security money deposited information by email.
Thanks
Mr. Rohan Kumar (Asst. Hrd)
LG Electronics India Ltd PLOT NO. 63 B,
Greater Noida GOUTAMBUDH NAGAR (U.P.)
Mobile No-[protected]
AFTER CONFIRMATION YOU CAN SEND ME THE DEPOSIT SLIP IN THIS EMAIL ID ([protected]@mail.com ).
...

Thanks and Regards
Rakesh
[protected]

dear sir,
i received certain mail from lghrd.[protected]@gmail.com .please contact with me.

HAVE TALK TO THE CUSTOMER SERVICE CENTRE ON 21 july 2009 ABOUT THE FReezer door BUT SINCE ON THAT DATE TILL NOW NO SERVICE MAN OR ANYBODY CAME TO REPAir

LG Electronics — LG Washing machine is not reliable

We purchased LG front load washing machine (LG WD-80490TP) in Aug 2009 . This machine has hardly been used since then, as we were not in India. We started using it only from last six months. Recently the machine started giving lot of noise while working. We called the LG customer service person, he came checked something for hardly 1 min and said some part “spider” needs to be replaced and it will cost around Rs 5500.
Usually washing machine type of products have high reliability and works seamlessly for number of years. We brought this high end machine paying Rs 21000/- thinking that it will last long.
The LG customer care is saying it never happens in their product and it’s your bad luck that it happened and they can’t do anything because it’s not in warranty.
Do you think after having this experience, I will recommend LG product to anybody?

Dear Customer

We regret about the inconvenience that has been caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Hi,
I hv purchased KG-195 for Internet Browsing. I hv activated GPRS on my mobile but till date I not able to start using the internet on my laptop due to Driver Issue. It required 7332 Driver and the same is not provided in the Mobile kit box.

Plz. suggest asap. whom to contact to get that. Atleast send me the link to download the same.

i want he driver as soon as possible

i just want to get it

NICE

http://in.lgmobile.com/web/web.support.manualRF.laf
complete sollution

how i can find pc suite

Hi,
I hv purchased KG-195 for Internet Browsing. I hv activated GPRS on my mobile but till date I not able to start using the internet on my laptop due to Driver Issue. It required 7332 Driver and the same is not provided in the Mobile kit box.

Plz. suggest asap. whom to contact to get that. Atleast send me the link to download the same.

Hi,
I kamlesh kumar hv purchased KG-195 for Internet Browsing. I hv activated GPRS on my mobile but till date I not able to start using the internet on my laptop due to Driver Issue. It required 7332 Driver and the same is not provided in the Mobile kit box.

Plz. suggest asap. whom to contact to get that. Atleast send me the link to download the same.
kamlesh kumar

Hi,
I hv purchased KG-195 for Internet Browsing. I hv activated GPRS on my mobile but till date I not able to start using the internet on my desktop due to Driver Issue. It required 7332 Driver and the same is not provided in the Mobile kit box.

Please send me driver 7332

I HAVE LG KG195 MOBILE BUT IT IS NOT CAPABLE FOR AIRTEL GPRS SETTING AND CONNECTION BUT CAPABLE FOR BSNL GPRS BOTH FOR SETTING AND CONNECTION.

HI


HOw to use GPRS in Kg 195...

Pls Ask me.

Hi,
I hv purchased KG-195 for Internet Browsing. I hv activated GPRS on my mobile but till date I not able to start using the internet on my laptop due to Driver Issue. It required 7332 Driver and the same is not provided in the Mobile kit box.

Hi,
I hv purchased KG-195 for Internet Browsing. I hv activated GPRS on my mobile but till date I not able to start using the internet on my PC due to Driver Issue. It required 7332 Driver and the same is not provided in the Mobile kit box.

LG 195 driver download

GIVE ME SITE TO DOWNLOAD IT QICK

I hv purchased KG-195 for Internet Browsing. I hv activated GPRS on my mobile but till date I not able to start using the internet on my PC due to Driver Issue. It required 7332 Driver and the same is not provided in the Mobile kit box.

i have gprs on my mobile LG KP 199
but till now i can"t connect with my laptop.
How I can access?

Kindly tell me how to LG 195 driver download o[censored]SB

how can I get a driver for lgkg200

lg india kp 199 PC Suite

REFRIGERATORS NOT WARKING

REFRIGERATORS NOT WARKING

Refrigerator Not Cooling

LG Refrigerator model no.GR-B207DBC not cooling properly.Earlier this problem has occured and everytime some part is changed but same problem occurs everytime.

Received Damaged LED Monitor

I have received Damaged LED Monitor from LG. I raised complaint for the same. The complaint number is RNA[protected].

I PURCHASED LG DVD WRITER ON 8rd sep 2008, THERE WAS A SOME PROBLEM IN WORKING, IT COULD READ DVD but COPING DATA IN DVD IS NOT WORKINGING DVD AS IT WAS IN WARRANTY PERIOD, I COMPLAINED TO MY DEALER and TO HIM ON 26TH AUG 2008, TODAY IT IS 25th NOV, 2008. THERE IS NO RESPONSE FROM HIM HE ALWAYS SAY THAT WAIT ANOTHER 2 TO 3 DAYS. PLEASE SEND ME MAIL AND NEAR BY SEVICE CENTER NUMBER near pimpri pune 411018

I PURCHASED LG DVD WRITER ON 17th Nov 2008, THERE WAS PROBLEM IN WORKING, THE LENS HAD GONE PASSIBLY. IT COULD NOT READ DVD NOR WRITE DATA IN DVD. AS IT WAS IN WARRANTY PERIOD, I COMPLAINED TO MY DEALER ON 22ND JULY 2008. THERE IS NO RESPONSE FROM HIM HE ALWAYS SAY THAT WAIT ANOTHER 2 TO 3 DAYS. NOW HE SAYS THE WRITER CANNOT BE REPAIRED. PLEASE HELP ME WITH THE SITUATION.

Dear sir, I purchased LG DVD Writer. It was not working properly and then I went to Service center at Narasingapuram, Chennai-2. They replace with already rectified DVD writer. It was also not working properly with Movie Factory version 2.5 and not burn properly. This was informed to service centre and also replace the set. So far I replaced 3 DVD writers. This is the practice of the service centre but they not solve the problem at least for to write 10 DVDs continuously . Now I have only 3 months to lapse the warranty period. How will I face the problem?

venkat

I PURCHASED LG DVD WRITER.MY DEALER NOT GIVE ANY WARRANTY CARD. HE JUST GIVE ME A BILL WITH THE SERIAL NUMBER. I WANT TO CHECK MY SERIAL NUMBER ONLINE IS IT MY NAME OR NOT. PLEASE HELP ME AND SAY WHERE CAN I CHECK THIS.