LG Electronics Complaints & Reviews

It's been almost 10 days since lodging of complaint for the LG FRONT LOADING washing machine door not locking causing the machine not functioning. Initially the service engineer did not come for days together.After pursuing with the authorised service centre the company sent an old spare part which ofcourse did not rectify the fault. Is this kind of after sales service this company is providing ? Should cosumers buy this kind of stuff ? Is this value for money spent a consumer ought to recieve ? I will not recommend anybody to buy this machine.

Sir,
I have purchased LG refrigerator on 9/4/08.
Custmor - - Chaugule
Address - A-18, Ganesh Prasad, Dhayri Phata, Pune - 41
Ph[protected] / [protected]
Model No . GL248LAG4/2007
Unit Sr. no. GL248LPBL000061.
Dealer - Bhavani Electrical, Dhayri Phata, sinhgad rd., Pune - 41
From the day onre fridge is not working properly, Since that day
i am reporting to the dealer, Dealer send his person & said that
the setting is not proper &he done it according to him.Then also the fridge was not working properly.So we asked the dealer for the replacement, after that LG representative came &he told
that thermostat the part which deceides the cooling is faulty.
That means dealer have given deffective fridge to me .
From last 3 months i am suffering everyday.
I am now regretting my decision of trusting the LG brand.
I also have objection on behaviour / language of LG representative with my mother.
I am not ready to accept the defective refrigerator.
Please help me to get Refund / Replacement of refrigerator.

Sir

Our educational Institute is Government Polytechnic College for women, Madurai-11. We bought 2 nos of LG 1.5 tonn air conditioner in Ambigai Airconditioner, Madurai, India on 31.10.2007 and warranty period of one year. For the past 3 months 2 nos of LG Aircon are not working. Both of them are in within warranty period. We gave complaints to Ambigai Airconditioners (Dealer of LG Aircon) more number of times. But there is no response from Ambigai Airconditioners (Dealer of LG Aircon). In our computer lab, Students are very difficult to do the computer practicals because 2 nos of LG Airconditions are not working. I request that kindly make necessary arrangements to service 2 nos of LG Airconditions as early as possible.

Thank you.
yours,
LathaMeenakshi
HODi/c(Computer Engg).

Dear Sir / Madam



I would like to share an absolute horrid experience I have had with one of your dealers M/S PanaVision at opera house.



Let me inform you that Im an absolute LG customer, All 3 AC’s, Refrigerator, Microwave are all LG products.. We were just about to buy a 560 litre new refrigerator and a new LG washing machine( But now are in 2 minds)



I have a common friend Mr.Rakesh Mehta who I spoke to install a 1 ton AC at my residence on Monday 14th ..Panavision the dealer was informed accordingly for the delivery. Monday passed, whole day my carpenters and electricians waited but no one turned up.. I was told that the delivery will be done at 1pm on tuesday 15th..once again my carpenters and electricians were present at my residence at 1pm.. I was told that the AC had left at 1230. From 2 pm till 6.30 pm I must have given 20 calls to find out and every time I was told they are just 5 mins away.



The AC eventually landed at my residence at 7.30pm..I did not accept the delivery and send it back as I was totally disgusted with the delivery. On asking the loaders I was told that “ Our Boss fools the customers like this everytime and that we are also fed up of him” “ He thinks he does a favor on us by paying us Rs.3000/- as salary.



When I called up the showroom no one responded to me, on asking them for dealership details I was told that “ We don’t know where we are working, and you can do what you want” Eventually I got hold of the owner one Mr.Rajeev Chawla who tells me that “if you don’t want the AC send it back and stop calling me up”.. Please note that this the 2nd time I have experienced this horrible service from the same person in the past.



The trauma that me and my family have gone through is un imaginable.



I think these guys are required to go through a complete course on customer service and customer training programme to improve their skills and know more on how to deal with customers who are their bread and butter.



In these times of crises all over where one company is striving to better the other, these things do matter a lot. I know it would be extremely difficult, but would appreciate if you could look into this matter personally and pull up the concerned people.



I would be highly obliged if you could kindly revert back to me favorably.



Thanks





Neville Dhabhar

[protected]

























Dear Sir / Madam



I would like to share an absolute horrid experience I have had with one of your dealers M/S PanaVision at opera house.



Let me inform you that Im an absolute LG customer, All 3 AC’s, Refrigerator, Microwave are all LG products.. We were just about to buy a 560 litre new refrigerator and a new LG washing machine( But now are in 2 minds)



I have a common friend Mr.Rakesh Mehta who I spoke to install a 1 ton AC at my residence on Monday 14th ..Panavision the dealer was informed accordingly for the delivery. Monday passed, whole day my carpenters and electricians waited but no one turned up.. I was told that the delivery will be done at 1pm on tuesday 15th..once again my carpenters and electricians were present at my residence at 1pm.. I was told that the AC had left at 1230. From 2 pm till 6.30 pm I must have given 20 calls to find out and every time I was told they are just 5 mins away.



The AC eventually landed at my residence at 7.30pm..I did not accept the delivery and send it back as I was totally disgusted with the delivery. On asking the loaders I was told that “ Our Boss fools the customers like this everytime and that we are also fed up of him” “ He thinks he does a favor on us by paying us Rs.3000/- as salary.



When I called up the showroom no one responded to me, on asking them for dealership details I was told that “ We don’t know where we are working, and you can do what you want” Eventually I got hold of the owner one Mr.Rajeev Chawla who tells me that “if you don’t want the AC send it back and stop calling me up”.. Please note that this the 2nd time I have experienced this horrible service from the same person in the past.



The trauma that me and my family have gone through is un imaginable.



I think these guys are required to go through a complete course on customer service and customer training programme to improve their skills and know more on how to deal with customers who are their bread and butter.



In these times of crises all over where one company is striving to better the other, these things do matter a lot. I know it would be extremely difficult, but would appreciate if you could look into this matter personally and pull up the concerned people.



I would be highly obliged if you could kindly revert back to me favorably.



Thanks





Neville Dhabhar

[protected]

Dear Sir,

This is regarding my LG mobile, model No. KP220.

I had bought this mobile 2 months back.
But started facing the following problems after a week or two :

1> Mobile getting discharged very soon
2> When I put on charge, sometimes I get the message : "Battery Temperature Out Of Limit" and thereafter mobile shuts down
3> If sometimes, it gets charged by any chance, gets discharged after a call or so.
4> When the charge is low, screen becomes GREY

I have shown my LG Handset at the Ameerpet Service Centre thrice.
I wasted my time, energy and money on this.
But they could do nothing.
Sometimes I doubt what they have repaired.
I feel like it was a complete waste of money.

Request you to kindly take this forward and help me in getting the value for my money.
It's a Brand New LG Handset, Model No. KP220

Thanks & Regards,
Munmun

MY RELIANCE LANDLINE NO IS[protected].IT IS NOT IN WORKING PREVIOUS 10 DAYS. ADDRESS IS ZP-48, PITAMPURA DELHI (NEAR T V TOWER )

I have intellowave 20 litters oven. Some 30 days back the glass turn table had broken. When I contacted the local LG Customer service at Tambaram chennai, I was told that they do not have stock at present may be contacted after a week.
After a week I had approched the customer service, again I got the same reply "no stock".
The oven is kept unused for more than a month now.
Pl let me know where can I get the glass plate.

Pl advise all your customer service centres to keep enough stock of spares hereafter.

I bought your LG Phone before two days i can't activate airel live service n lgkp110 so pls help me [protected] this is my no. pls call me

the IC of my LG 29 inch TV has got burnt by lightening and is not working. my TV is not working for 25 days now. i am posted at ASC CENTRE NORTH, GAYA. my mobile no is [protected]. please contact me and send technician for repair at the earliest.

I bought a window AC 0f 1.5 ton capacity of LG make from Reliance Digital, Shipra Mall, Ghaziabad on 10-07-08. Model No LWA18G2DF1, Serial no of the product is 804NLBC014311. Reliance Digital charged me Rs. 600 for installation. I had asked why they were charging as high as rs. 600 hundred when other dealers are charging only Rs. 250 to Rs. 500 at the most. They told me that installation shall be done under supervision of highly experience technician and quality hassle free installation shall be ensured. The AC was installed at my house no mentioned above on 11-07-08 by. Reliance digital sent only a carpenter to installed the AC, who lacks the even basic knowledge of an electrician, did not follow the instruction given on the manual and could not give any answer to our query about the functions of the said AC. He hurriedly installed the unit and charged me extra Rs. 230 for wire and plug, despite I had already paid Rs. 600 for installation to charges to Reliance Digital. Please look in to it. I had contacted officials at Reliance Digital but they aere collous and not co-operative at all.

I purchased a new Washing Machine make LG from the dealer of LG products from M/s Kay Sons, Delhi Road, Sonipat in December'2007. I made a payment of Rs. 3000/- cash and remaining amount of Rs. 9, 000/- I got the product financed from M/s Bajaj Finance, the person of which Co. was available with the LG dealer. I submitted 9 (Nine) post dated cheques being EMI for balance payment. Next month i.e.in January'2008, first cheque was honoured by the financier in my bank, but next month the financier urged me to pay cash for that particulars month, because of some reasons, they could not present the cheque in the bank. However, I resisted it with the reasons, that if I have given them, why these people are hesitating to present the cheques in the bank, where as I was having sufficient amount in my a/c. Till date, also I have sufficient funds in my a/c in the bank. Any way that month i.e. in Jan'2008, I gave them Rs. 1001/- cash and obtained the Cash Rt.. But subsequently next month, they again phoned at my residence and asked us to pay cash again, because as per their statement they were unable to present the cheque in the bank without assigning any reason. I strongly opposed, but frequently, they have been making calls to my residence. Since I am an employee of Defence and working in Ordinance Depot, Shakur Basti, Delhi and due to harrasment made by the financier i.e. M/s Bajaj Finance, we are frustrated very much and now if in future they people are not presenting the cheques in my banker and also if they would again harass us and insist us to pay cash, I will be forced to lodge an FIR against them and also file a suit in Distt. Consumer Forum, Sonipat and subsequently, if any adverse action is taken against Bajaj Finance Co. I will not withdraw my complaint in any case.

Thanks
RS Juneja
[protected]

This is Regarding the poor qualtiy & service of Lg Refigrtors. I bught LG GL-528YTX4 on 28.6.08. The machine was not cooling effectively so we contacted the cusotmer care. Compalint ID:-N8C63001539 Ther were some defects in the machine so we were told that it could take 7 days to get the machine replaced form the company. we contacted the dealer & got the machine changed. The Second Piece Send was Scratched so it was again returned. We were sent the 3rd Piece which was again dented & scratced. One week had passed since all this was going on. We got our money refunded & bought LG 528YLQ4 from another LG Dealer on 6.7.08. Agian there are problems with this machine also. Complaint ID:-N8C70800045 . the temprature as checked by LG Engineer was 14 Degrees. I had contacted Lg customer service several times & also written mails to lg customer care. Also had an assurance from LG Branch service incarge. I was provided some telephone nos of area service inchage but either the nos are wrong or the contact persons are unavailable. I am surprised to see the quality of Premium Refigrator of the larget selling refirator company in India.

On 17th dec, I bought one split room

Air conditioner (Model No:

LSA18T1RAF1) at perambur(COLD

POINT PVT LTD). They also gave me

guarranty that if anything happens, it

will be immediately replaced with

newone.
From the very first day of

installation, from the product

abnormal sound is coming and

several times Authorised Service

Center, had been contacted and the

people didn't able to rectify it, but

they are able to completely ruin it .
Now I shall not give any person to

touch it, I want to get it changed it

with new one.
Hope you people will hurry up with

your activities.

Dear Sir

I would like to introduce my self as a most dissatisfied owner of LG window AC and every

day am suffering with your AC & Technicians, i have bought this machine 14/03/2006 & got

it installed it worked well only for 6 months after that there was no cooling effect, it was

taken to your workshop & got it back but still the was no much of cooling effect, after

warranty Now am in AMC for the past 1.3 years, when again i had compliant about the

cooling problem they have taken the machine to work shop stating that there was a GAS

leak when they fitted back I could not feel much of cooling effect, yesterday you

Technician visited & replaced the fan motor but no improvement.

Suddenly I had a doubt & checked the POWER reading am Shocked to see the meter

reading i am going to pay 5000 rupees instead of 1500 rupees, , please Replace the Machine With a New


Thanks & Best Regards

R.Narasimhan
PH [protected]

My complaint No. W8C62702596 on 27 June 2008 with LG Customer Care Centre telephone no. 39010909.
LG’s top loading washing machine Model TurboWonder 6.0 kg. WFT7012EN has serious design problem in the folding lid of the machine.
In June 2007 the machine was not working & the mechanic inspected the machine after lodging the complaint. He informed that the lid was faulty & had to be replaced & the lid was replaced on 3 July 2007 at cost plus the mechanic’s charges.
Again in June 2008 the machine stopped working & I lodged My complaint No. W8C62702596 on 27 June 2008 with LG Customer Care Centre on telephone no. 39010909. This time also the mechanic inspected the machine on 28 June 2008 & again informed that the lid is faulty & had to be replaced. He informed that he will place the order & come to replace the lid when it arrives from Noida. As no one came till 3 July 2008, I contacted LG Customer Care Centre telephone no. 39010909 & was asked to contact LG’s Area Service Centre at Vakola in Mumbai on telephone no. 32962813 / 14. I contacted there on 3.7.2008 7 spoke to one Mr Santosh, who informed that they have informed LG for sending the lid & he will follow-up for early delivery as I informed that it is very difficult to manage home without the washing machine during rainy season.
As on 5.7.2008 the lid was not replaced, I had to contact LG Customer Care Centre telephone no. 39010909 & spoke to one Ms Agnes at 16:12 to whom I complained about no one at United Services Area Service Centre at Vakola was taking telephone calls. My call was getting thru & only the music was playing & it was being disconnected every time. Therefore, I tried to contacted Mr Ankur Doshi, Area Service Incharge on mobile no. [protected], but it was coming busy & then became unavailable.
I feel that LG’s top loading washing machine Model TurboWonder 6.0 kg. WFT7012EN has serious design problem in the folding lid of the machine, requiring replacement of the lid every year.
Why should customer keep paying LG India the cost of its faulty lid plus the mechanic’s charges each year? The lid was not broken last year & this year too it is also not broken, then how come the lid is causing the washing machine not to work?
Please reply on email id: kanchan.[protected]@ril.com, [protected]@yahoo.co.in & tripti.[protected]@airindia.in

I bought a T.V eight months ago and there is a problem in the colour and sound. On continous compaints the service engineer came and did dry soldering but still the problem was present. He said he will come and change the I.C but it has been 5 days no one has come to attend the complain and there is no communication from LG side. We are repeatdly telling them to replace the T.V with the new one as so many problems are present. They are not ready to do so also

Plz. suggest asap. whom to contact to get that. Atleast send me the link to download the same.

Thanks Dr. Pramod, it will help the people to think before going for LG market.

Regards,
Arun Manglick

Hi
I have bought LGTV 1 year back and now i got some problem
Regarding that i called to lgindia service center and i registered complaint ..MY COMPLAINT NO::N8C 62202063.

BUT from past 10 days not even a single person is responding and they don't have courtesy to come and repair my LGTV

I dont know what to do..its days are passing but no one is going t take care or intrest into this matter ..
Plz help me any bady in this matter



k.sivacharan
Gurgaon

dear sir/mam

i have LG MyPC since 2004, last week it's RAM stop working.
ram detail is=======
[protected][protected]
512MB-64M *64M DIMM
PC2100-DDR SDRAM

Sr No-512UDTZT3B
[protected][protected]

plz replace the same as soon as possible coz u have provided life time warranty.

plz send the same on the following address===

sukrampal
C/O ramesh kumar contractor
main bazar road,
opposite Jai garments
near bus stand
charkhi dadfri
district bhiwani
haryana-127306
mob=[protected]