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Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for 100% prize for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.

TANUJA JOSHI
Date: 13.05.08
Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.

TANUJA JOSHI
Date: 01.05.08
Dear Sir,
My grievance related to Payment of compensation of Rs. 35000/- due to late delivery of refrigerator, late replacement of broken vegetable tray & harassment from all the related officials etc. (vide complaint no.[protected], dated 25.03.08 &[protected] dated 07.04.08) has not settled in spite of my repeated request to several of LG Services officials but nobody are taking it seriously. It seems that the customer's grievances are not being given any priority and being overlooked from all of the concern officials in LG which is self - explanatory as per the recordable communication through e-mail ( my Husband’s ID), as below:

SENT TO SUBJECT DATE SIZE
[protected]@lgindia.com vide regd. No ……………. on dated 22.04.08

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Sat 19 Apr 2008 27k

[protected]@lgindia.com LG Customer Inquiry-[TANUJA JOSHI] Wed 16 Apr 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Thu 10 Apr 2008 14k
MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI]
Wed 09 Apr 2008 23k
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 09 Apr 2008 8k
LG Customer Inquiry Received Date : 7/4/2008 23:09:07
[protected]@lgindia.com vide regd. No[protected] on dated 07.04.08
"LG Electronics Mail Desk" <[protected]@lge.com>Mon, 29 Mar 2008
[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Wed 02 Apr 2008 39k
LG Electronics Mail Desk Re: Welcome to www.lge.com
Wed 02 Apr 2008 39k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Wed 02 Apr 2008 27k

MANPREET BHATIA Re: LG Customer Inquiry-[TANUJA JOSHI, null]
Mon 31 Mar 2008 5k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Sat 29 Mar 2008 19k

[protected]@ lgindia.com Re: Complain Registration from www.LGINDIA.com[protected]
Fri 28 Mar 2008 13k
[protected]@lgindia.com vide regd. No[protected] on dated 25.03.08

In spite of the above communications nobody from LG Electronics within India OR from Korea has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Sh Sumit Bajaj ([protected]), Sh. Bhatiaji ([protected]), Md. Aseem Khan, LG Customer care, Head office, Greater Noida ([protected]) and Dealer’s Rep Sh. Gunjan ([protected]) from last two weeks and the final result is humiliation of myself. All the above Officers are with the dealer M/s Jeevan Jee Refrigerators, at Lajpat Nagar-II, New Delhi, and nobody is interested to listen from my side that how much trouble I have faced from last one month due to late delivery of refrigerator on 27.03.08 in place of 12.03.08, Breakage of Kangaroo tray (Veg. tray) & non replacement of the same till 25.04.08 and delivery of items vide invoice dated 09.03.08 in place of 27.03.08.

I have also paid an amount of 14000/- through the said cheque (given by my family on 27.03.08 without my knowledge) as balance payment, due to pressure of payment by the Dealer, but my grievance related to compensation had not been settled till date. It seems that nobody is interested to replace the same & understand the real facts, may be all the concern officers of LG Company are guided by the dealer because they are very much interested for dealer’s part. I have also given many noticed to the concern officials of LG Services all over the world.

They have also given me two fake coupons of Rs. 20, 000 & 34 coupons of Rs. 1000 each for which I could not get any prize as they assured for two coupons of Rs. 20, 000 each.

I personally feel that this company is a group of thieves because you cannot trust any of their officers including top level officers at India & Korea.

You are requested to settle the same at the earliest.

TANUJA JOSHI
Date: 13.05.08

Aug 14, 2020

Complaint marked as Resolved

View replies

Nalini Thakkar

from Kolhapur, Maharashtra

Thakkar Electricals — Replacement of Microwave

I was a distributor for Microwaves 6 or 7 months ago. I had 3 Microwaves in your locals service centre which are still neither replaced by the company or credited by the company.
Iwill be greatful to you if you solve my complain
Mob : No. 0091-[protected]

babal computers

from Karambakkudi, Tamil Nadu

dear sir.
we are dealing all branded machines.laptop. peripherals in the name of "babal computers" from last three months we are not getting good service from LG SERVICE CENTER NASIK. we are suffering lots of problames in DVD writer, they are giving a properly service, & customer also avoide LG dvd writer they are demanding moser bare "lite on" i ihink so you will take possitively .
pradeep wadhwani
babal computers
thakker's pride building, ayodhya nagari, pune road, nasik.
tel-+[protected] / 2421457 telefax-2411806

babal computers

from Karambakkudi, Tamil Nadu

dear sir.
we are dealing all branded machines.laptop. peripherals in the name of "babal computers" from last three months we are not getting good service from LG SERVICE CENTER NASIK. we are suffering lots of problames in DVD writer, they are not giving a properly service, & customer also avoide LG dvd writer they are demanding moser bare "lite on" i ihink so you will take possitively .
pradeep wadhwani
babal computers
thakker's pride building, ayodhya nagari, pune road, nasik.
tel-+[protected] / 2421457 telefax-2411806

Pooja Kakkar

from New Delhi, Delhi

Subject: ABOUT THE SECOND SELL PRODUCTS

Respected Sir,

We just wish to know about the second sell products.

We are just trying to get this.

Could you let us know about the same.

Our querries are as follows:

Whats the processor about it?

Where we should go for that?

What about the fomalities?

An early reply will be highly appericiated.

Also you can feel free to us on [protected].

yours trully,

Pooja Kakkar

ANIL RAJARAM PATIL

from Aurangabad, Maharashtra

their is no response for amc contract form of my two split a/c
my request no. is w8RA2401583 AND
W8RA2401602
TEL NO. 28674571/[protected]
I CALL DAILY FROM THREE WEEKS. yOUR MUMBAI SERVICE CENTERS OFFICIAL ARE NOT INTEREST OF MY REQUEST. DAILY THE ARE NEW REASONS PROVIED TO ME AND TELL ME THAT THE AMC CONTRACT FORM ARE NOT AVAILABLE DUE TO NON AVAILABILITY FROM NOIDA WORK FACTORY.

Yours faithfully,
ANIL RAJARAM PATIL.

ULHAS VAJRE

from Mumbai, Maharashtra

SUMIT ENGINEERING SERVICES — nON- RECEIPT OF DOCUMENT

dOC nO.:[protected], DATED: 09/03/2009
SENDER'S nAME: BIHAR CERAMICS, kHURJA, UP,
rECEIVER'S NAME: ULHAS VAJRE, C/O.: SUMIT ENGINEERING SERVICES, AT: B-13, "SURYAGAYATRI", PLOT NO. D-14/15, SECTOR-6, NEW PANVEL (E), NAVI MUMBAI - 410206

tILL DATE i HAVEN;T RECEIVED THE COURIER. pL. LOOK INTO THE MATTER ARRANGE TO DELIVER AT AN EARLIEST

Rajinder Singh

This is to report ineffeciency of the LG staff to repair my LG refrigerator.

I had reported a defect in my unit on 13th April 09 and i am still waiting for someone from LG services to repair my unit. Also this is not the 1st time i a m facing such severe concerns with LG service, i have faced the same concerns in the past aswell.

I have been contacting the service agency owner My Dilip Sharma, Supervisor Riyaz, repair executive Monu sharma and representative from LG regional office Mr Rajinder Bhatt in these last 9 days to somehow get my unit repaired however all i have recieved till date is lame excuses.

On 18th April Mr Bhatt had assured me that the the damaged part (PCB) had been ordered from Pune and the unit will be repaired maximum by 20th April, however when no one turned up on Monday as well and i called up Mr Bhatt and Mr sharma they again had another excuse that the part has still not recieved by them and they are still waiting for the same. This is a big lie and lame excuse as if the part was coming by air (as told to me) then why would the part not reach the agency or the regional office since there has been no plane crash that i am aware of.

Finally i was assured by Mr Bhatt that a standby unit would be delivered at my residence till my unit gets repaired, however that has also not happened till date and i am still in the same soup.

Finally i have consulted my laywer and decided to move this case in the consumer forum and file the charges of consumer harassment and also decided to do away with this LG unit and buy another refrigarator of a better brand than this non responsible brand.

Jai Abai electricals

from Chennai, Tamil Nadu

electrical products — very late delivery

A parcel was booked from Trichy through L.R. No[protected] in the name of JAI AMBAI ELELCTRICALS TIRUNELVELI, ON 04/06/09. But the parcel was not yet delivered by the Tirunelveli branch, it was happen always when we book materials from chennai and from other places,

kindly do the needful for fastest delivary.

Mandeep Singh

from Delhi, Delhi

Bedi Communications — refrigerator

My self Mandeep singh Bedi i have cock cola refrigerator i have allready complant in Company but no one come to my shop and repair my refrigerator i called to area supervisor he told me to u have change the refrigerator but no one can solve my complaint please consider my problem, other wise i go to consumer court, Add. shop no 7 Gurudwara Building Sadar Bazar Delhi cantt-110010, contact no [protected], [protected],

Reg. Mandeep Singh Bedi

bharat pRasad

from Delhi, Delhi

LG electronics LTD. — my LCD problem of my laptop

i have th elaptop of lg ,Due to some problem my LCd i blinking ,many time i visitedLG service centre for compaint but anyone of there doesn't give possitive response .the service centre is named aa "Unique Computers LTD>"

THanking you

varun dhingra

from Delhi, Delhi

sir, ihave purchased a A.C model no LSA5C2VS1.The problem is the model i have selected is not delivered to me and the other model is given to me.the model delivered to me creates sound. I have called a person from service center and he said that this model creates sound.i model delivered to me is LSA5U2VS1.I dont need this model.THE DEALER is demanding money to change the piece.why should i pay bcoz its is a mistake of deaker not my.i dont need this model plz change my A.C.ur sales manager is not helping to me. i have purchased on 1.09.2009.my phone no.[protected]. t

Nand Preet singh

from Delhi, Delhi

LG — In spite of several follow ups replacement of defective Refrigerator is not being done

I have bought LG refigerator model no. 265 TM,unit serial no. 000919 on 12/04/09 from Prakash electronics ,Gandhidham. From the begining there was a problem in Refrigerator. Water was coming inside the lower chamber of the refrigerator as it was double door refrigerator.
I have ignored in the begining, but as the condition becomes worse I loged a complaint. First complaint i have loged on 17.08.09 having complaint no. W9C81805699. In the series i have loged complaint's as even after the visit of service engineer the problem was not being rectified. The complint no's are W9C90207354 on 4/9/09, W9C91605517dated 16/9/09,C[protected] dated 24.09.09 along with that i have telephonically talked to the local representative of LG electronics at gandidhamseveral times.
After several visits of service engineer, one service engineer reported that its drain pipe is choked and need to shifted to there Service centre for repair. On 26.9.09 that have taken refrigerator to there service centre and not even reported back.After two days when i call local representative he informed me that there is a manufacturing defect in your refregerator and they are going to replace it with new one.After that i have given them a hard photocopy of my invoice and not only that i have them scanned copy of invoice as they have reported that there rajkot office have not received any hard copy from there gandhidham branch.
After several telecon with the local representative, Rajkot representative and whole gujrat representative till date 17.09.09 i have not got repleacement.Every time when i call them they are giving one or another excuse.Although they have informed me that new refrigerator is with transport and going to handover me on 16.09.09 still i have not got my new refregerator.

Amitava Chowdhury

from Dehra Dun, Uttarakhand

To,
The Branch Manager,
C/O L.G ELECTRONICS INDIA Pvt. LIMITED,
P.C Chatterjee Market, 1st Floor, Block-E, G.T Road (E),
Rambandhu Talaw (Opposite Asansol Auto Market),
Post:-Asansol,
PIN:-713303(W.B)

Sub:-Humiliation of not arranging South Africa Trip for
Watching “ICC Champions Trophy 2009” trip case of Sri
Amitava Chowdhury, Divisional Engineer (E), WBSETCL.

Dear Sir,
At the outset, I would like to express my thanks for returning my Passport and TDS draft. In this way my South Africa Tour which your company has assured me for wining a lottery vides coupon no. 25258 Dated: 09.08.2009 for purchasing a L G Micro Oven has been finished forever. In this way your company not only have cheated me but also all the customers who purchase LG products in this exhibition between 06.08.2009 to 09.08.2009 on a L.G Exhibition, Arobindo Stadium at Burdwan(West Bengal). Your company has humiliated and jeopardized my social status and reputation in front of my official circle as a Divisional Engineer (Govt. Class-I officer) of West Bengal State Electricity Transmission Company Limited as well as in front of relatives, social & friends circle. After declaring the lottery winner in the exhibition dais in front of large number of customers, officials of L G electronics, owner of the dealer of L G products i.e Joy Electronics, Burdwan(WB) as a winner of this trip myself along with my family have been selected for South Africa trip, as I immediately arrange my passport as well as my wife & son under Tatkal quota with much trouble and strain within a very short period. Md. Sahidul Haque, Minister Of Parliament, Burdwan-Durgapur constituency has helped me a lot in issuing passport & other related matters. I feel ashamed to Mr. Haque, M.P & other familiar persons when they asked me regarding South Africa Trip. As per verbal instructions of Mr. Arup Kr Das, Manager (Sales), L G Electronics India Pvt. Lid., Asansol, (M): [protected]([protected]@lgindia.com) who have e-mailed me in large number of occasions to submit a large number of documents one after another related to this tour like Passport, T.D.S draft amounting Rs.16, 050/-, last 3 years I.T return, last 6 months bank statement, photograph, duly filled Visa form etc. for sending yours H.Q at Greater Noida. It was very difficult for me to collect all these documents within a very short period especially “No Objection Certificate” from my highest employer i.e G.M level which I have collected within 4 days(after getting your confirm official documents) with much effort keeping in mind of most urgent. As a public emergency services Electrical Engineer my services was most essential during Durga Puja Festival. Yet I have taken prior written special approval/permission from my highest employer for this tour. With above all I have incurred a heavy personal expenditure for issuing passport of my family, purchasing o[censored]SD & other related documents for this tour.
Under this circumstances stated above, I would request you Pl. let me know what action you have taken /proposed to be taken for harassing me along with my family & jeopardized my social status within 10days from the date of receipt of this letter though this instance can’t be priced otherwise I will be compelled to start a case in District Consumer Court, Burdwan giving me compensation of 5lacs. at a very early date as this is a case o[censored]nfair trade practice(UTP).
Your early action in this respect will be highly appreciated.

Yours faithfully,

Date: 03.11.2009
Place: Burdwan (Amitava Chowdhury)
Khudiram Pally,
Bahirsarbbamangala Para,
Post + Dist: - Burdwan,
Pin- 713101
(M) [protected]

Copy forwarded for information and necessary action please to:-

1) The Regional Manager, L G Electronics India Pvt. Limited, 1, Ho-Chi-Min-
Sarani, Kol- 700071. I was got a confirm mail regarding this trip from Mr. Ajay K
Singh, Mkt. Manager (Kol), Hand Phone No.[protected] ([protected]@lgindia.com)
(Copy enclosed).

2) The Exult Agency Private Limited (Unit: M/S Joy Electronics), 39/37A, G.T Road, Parbirhata,
Burdwan-713103.The exhibition booked micro oven already being purchased from your showroom
vide Invoice No. JE/N/02591/09-10 Dated: 27.08.2009 vide model no. MC 8089 ltr. Amounting Rs.
13000/-.

priyanka agarwal

from Didwana, Rajasthan

The Managing Director,

this is a great dissatisfaction from LG service for our washing machine which is due for atleast 20 days now. Till now 5-6 technicians have come here and they are actually illiterates who have no idea of the actual problem in the washing machine. They have wasted our time and money of Rs 2200 approx. Everytime a novice came in the uniform of LG and replaced the parts- magnet, shockers and P.C.B.and that was useless.the problem is persistent till date. And shockingly those mechanics were so sure about the problem and just acted oversmart. Till now...we have filed atleast 10 complaints with LG service centre agra.and it is miserable to let you know that this is a third grade company with 4th grade service.We will not refer any product of LG to anyone now. We are currently using around 10 products of LG and it is really a big irony and we are going to change them as soon as possible.The last fellow who came on 28th nov. told that PCB will be replaced which had been replaced within last 10 days...than how is it possible that a new PCB has a fault and if so...than why is it so.the last fellow who came told he will bring a new PCB and will replace it again and machine works ok than it is ok...this is a total guesswork..and the mechanics are hopeless.it is monday night and nobody has come to replace the P.C.B. as told by him.

INVOICE NO. - HGHA1/A/3215 & HGHA1/B/1203

Mahender pal singh

from Kolkata, West Bengal

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better, please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]

Harpreet Singh <[protected]@yahoo.com>

01/04/2010 06:27 PM

To
[protected]@lgindia.com, [protected]@lge.com, amitabh.[protected]@lgindia.com
cc
[protected]@lgindia.com, [protected]@lgindia.com
Subject
lcd tv/service problem

Dear Mr. Shin/Mr. Amitabh Tiwari,
I would like to draw your attention to my service complaint pertaining to a LCD TV of your brand which I own.
We have been experiencing a negative picture problem with the LG LCD TV which we purchased about a year ago.
As per your required process, we had duly registered a service complaint on the 25th of December ’09 (No : C309C2506706). Post which a certain Service Representative by the name of Mr. Brijpal turned up at our premises for diagnosing and rectifying the problem.
We were a bit surprised with the response of the Service Engineer who was visiting us, he immediately (on merely seeing the product) stated that the module panel of the LCD TV is defective and needs to be replaced. This was disbelieving to us as neither did he handle the product or make a diagnosis of the problem. He concluded that the LCD TV needed to be taken to the local service centre for repairing. We were curious enough to ask him as to how he could arrive at his conclusion to which he replied in a very offended manner, that he was a certified and experienced engineer to know the problem, and we should not be question him on his profession.
He then informed us that the official service van would arrive at our residence the next day on 26th of Dec, to have our LCD TV collected and concurrently provide us with a stand-by product for the service period. Obviously as expected of LG’s standards, no one turned up as scheduled or informed us of any change in itinerary. We received a surprise call from a gentleman named Shamshad on the 29th of Dec, who said that he had come from LG and was waiting at our door for collecting the LCD TV. We informed him that we were not available in the city, and it would have been better had they informed us earlier of his grand arrival. Anyways, the LCD TV was finally collected the next day on the 30th of Dec. And thank you, for the Stand-by LCD provided to us, we have never seen any worse condition of an LCD TV, seemed like it belonged to the stone-age. Old, broken and rickety. (I hope LG isn’t in a similar condition)
But as unassuming consumers, we resigned to fate on the quality standards of your service team, with the only request that our LCD TV be repaired and returned to us at the earliest. We were spontaneously told that the LCD TV would be repaired and returned the next day itself.
The day next we received the most harrowing call of our life from LG. A gentleman named Mr. Amit Wasan phoned us to inform that this particular model of the LCD TV is apparently an imported version from the company and that they cannot service or rectify the product of its problem. They suggested that we should come over and have the LCD TV collected from the service centre and absolutely nothing could be done about it. (Ohh and they were kind enough to suggest us that we should go and buy a new one, when we asked what we should be doing now).
Wow. This is the most preposterous experience I have had with any brand in my life. I always thought government agencies were the worst.
How ridiculous is this? I buy your product and you refuse to service it a year later???? On what grounds??? That it’s an imported version and you don’t have the spares!!! Would you want me to seriously dump the LCD TV into the garbage bin and buy another LG LCD TV…… again?????? Or would you be shameful enough to get your act together and resolve my problem immediately.

Thanks.
Mahender pal singh
3/34 A vijaynagar double storey
Ph-[protected]
[protected]

Charul kapadia

from Bengaluru, Karnataka

To whomsoever it may concern

Sub: Complaint again the service department for cheating me.

This is Charul Kapadia, from Rishikesh. I had bought a refrigerator from LG store here (Sawan Sales) on 19th jan, 2007 for my restaurant Jasmine Tea at Tapovan for Rs.30000.
I then shifted it to my other restaurant Laxmi restaurant in feb 2009, suddenly in march 2009, it stopped working and after a month of calling the service centre frequently, the service people came on 8th April 2009 and put some gas in it and charged me Rs, 949, and said it will work in a couple of hours… but nothing happened. I called the service people again and they asked me to send the refrigerator. After 4 months of frequently calling they finally returned me the refrigerator on 2nd, aug, 2009 and charged me an amount of Rs.1049, and said it will work in a couple of hours but it dint work, and I returned it back to the service centre and till date nothing has happened… after calling them again from the past 5 months with no response… I finally called a Mr. Vinod Gaud who said he will look into the matter and I was confirmed that the refrigerator was Unrepairable… after two days a Mr. Vinay called me and said that they had somehow fixed the refrigerator but it will still not work properly and I should collect it from the service centre.
I am not willing to take it back, instead I want to return your company back the other 5 refrigerators, 4 ACs, 3 Tv sets and the washing machine that I have, and I demand a compensation of Rs 31998 (purchase amount and the service money) and a compensation of Rs.10000 for the wastage of my time, money spend on phone calls and the harassment that I have gone through.

Charul Kapadia

Mandeep Singh

from Delhi, Delhi

vvnvnmnmvmvmnv

Sanjay Chandpuri

from Mumbai, Maharashtra

lg electronics india — False statement

Faulty instatement

I had purchased a 1 ton LG AC on 15th dec 2009 . And it is only 3 months, and the AC has stopped working. I called the helpline number and they send a service man and I was shocked to be told that the gas has run out due to the faulty instatement by the person who has come to install the AC.

I want LG to take responsibility for the negligence of its service team and ensure that all the required things are done to make my AC working again.

C L Agrawal

from Kolkata, West Bengal

L G Electronics Ltd — Hassling of customers by LG

LG Electronics has a new policy to its customers. Auto drivers only talk to customers. No one at LG will answer their phones. LG will print phone nos. on the invoices which are obsolete. If calls to any of these nos., they will disconnect it. When objected by customers they threaten to have customer pick up unit at their own cost. They will not deliver when promised. When asked why no one calls from LG, they say it is their policy not to call customers irrespective of any problems. They will not tell customer what the problem is, and will not fix the problem, so the customer has to pay them transportation charges every time. When they come to check unit at home, they say it is working even though it is not. LG wants its customers not to bother them with any of their problems. Their customer service nos. are just a no. to call not to get any service.

manish kakkar

from Noida, Uttar Pradesh

L.G.REFRIGERATOR — DEFECTED PCS DELIVERS

Reminder...
Dear Sir,
my promble is not solve yet i have already infore u r rso but not a setfectory ans ...........plz confirm the same
[protected] Forwarded message[protected]
From: Manish Kakkar <manish.[protected]@gmail.com>
Date: Aug 30, 2010 7:00 PM
Subject: complaint against ur dist... narula,s dist,,,,,,,
To: [protected]@lgindia.com

Dear Sir,
This is harmful inform to that today we have purchased 1 washing maching and 1 refgerater but that ref,,, pcs is defacted in their showroom and i personly informed to tham but they comited that the onther pcs deleverd to ur house but now they r send same defected pcs to me whan i contect to him so they were asking in tyhat case we helpless now plz solutited this problam otherwise ill take a legal action to u i have already diss,, with my advocate reply me now i just want my fresh pcs is deliverfd to my address soon ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

--
Thanks,
With Regards
Manish Kakkar
kanha Enterprises&International
98,1st Floor ,kalakagari Chowk,
Amedkar Road, Ghaziabad.
[protected].

hemalatha456

from Hyderabad, Telangana

To managing director,

hello sir i recently went to habsiguda (pch) and there is a lg sales representative named SRINIVAS and his way of talking or behaviour is very rude, and his way of looking at girls is very bad and he cant even takecare about about customers and he always carry a mobile on his hand..and why u lg buggers will take this kind of salesman..what all the girls pretention on him..and my suggestion is please remove him...

pawan.noida

from Mumbai, Maharashtra

Mar 30, 2011

Dear Sir,
I am very regret to say that I had Purchased LCD 42LG80FR of rs 64000/- on Dated 27 march 2009. i had complain for my LCD Before last month o[censored]nder Warranty to Call centre on Toll free num but that time no one give me proper response i tried two times again but not responding proper.then i visit with shop keeper then he gave me Service Incharge Number then i called him Many times but he did not pick my phone but after some days i called him with another number then he picked my phone i told my all situation to him then a engineer came at my place for repair then i told him all situation but he demand me for pay ammount.i know if my product damage then ammount is applicable but my product was not damage that was immditealy fault.so i did not give any ammount to him i demand him that pls provide my complain number then he told me that its not with him..then he go back after that I totally harrsaed due to L.G after sale services. now that time my warranty was expired, I complained again after two days of my Expired warranty I called again Customer care number then I told him all situations he give me complain number C10B1015512 but that time my product expired of two days of warranty.then Engineer came again I again told him all situation then he also want pay amount.i know that time he was right to demand to amount but I deny him because I want my Warranty days get back for service.After That I generate again Complain number to disscuss all situation on customer service number RNA[protected] but again demand for Paying amount & he did not help me without paying money.Now that Time I totally frustrated & I also decided that I never Purchase L.G Product & never suggest to any one to Purchase that Worst Brand Product.
But I want some Questions with L.G Service
A:If L.G services always ready to charge amount then who is responsible to reimburse the waste of customer time.Is customer Value or amount are dust for that Brand ??
B:If L.G Service Person are not responder then that was also a customer Fault.
Please do something on my case if Any person are in L.G have responsibilities to resolve my issue otherwise I waste my 64000/- on that worst brand product but I am not agree to pay any amount for service that time only.
If possible in your End then please change my perception.
Thanking you if support Provided

Regards
A Harassed customer, Pawan Jindal
address-b224 sec-19
Noida
M:[protected]

chalamaiah

from Guntakal, Andhra Pradesh

Apr 3, 2011

dear sir,
i am ur LG costomer
i purchage LG A/C last year, but its given more sound, i given complaint maney tiems, but no response, servic eis very irregular .in responsible, we lost belive on LG products, please do satis fy me doing good service, its most urgent,
my name is E.chalamaiaha, PH NO [protected], GUNTAKAL. ANANTAPUR, dist, AP, 515801,
GTLLG36,

chalamaiah

from Guntakal, Andhra Pradesh

Apr 3, 2011

DEAR SIR,
I AM UR LG PRODUCT CUSTOMER, I PURCHAGE LG A/C LAST YEAR BUT ITS GIVEN HEAVY SOUND, I DO COMPALINT MORE TIMES NO RESPONSE, NO SERVICE, WE LOST MY CONFIDENCE ON LG PRODUCTS, PLEASE GIVE GOOD SERVICE ME,
MY NAME IS, E.CHALAMAIAH. PH [protected], GUNTAKAL, ANANTAPUR[dist] AP, 515801
GTLLG36

chalamaiah

from Guntakal, Andhra Pradesh

Apr 3, 2011

DEAR SIR,
I like LG products, then i buy LG, A/C LAT YEAR. but its given more sound like hair cooler, ur service centres r not working properly here, there is no response at least, we r suffering more, please givem good service,
GTLLG36, E.CHALAMAIAH, GUNTAKAL, ANANTAPUT [DT], AP, 515801

Hema22

from Jammu, Jammu and Kashmir

Jun 26, 2011

LG Electronics — Lost cellphone

My LG KP 500 cookie mobile has been lost on June 19th, 2011
It's IMEI NO is = [protected]
Kindly block this cell phone as soon as possible to ensure no further misuse.

Tanuja Bajaj

from Delhi, Delhi

Aug 25, 2011

Tanuja Bajaj — No Channel

My First complaint is due to no channel, they registered my complaint on 23/08/2011 and customer care (MS. SUSHMA) told this is your free of cost, No Engineer visit my home & close my all channels due to No subscription Error No. 200. I contact again Customer Care (Senior MS. ASHA). She straight forward to say me first you pay the Rs. 175/- for engineer. First Recharge your account. I told them there is no visit of engineer at my home. I already stop complaint. Her behaviour is too Rood & Ugly. Then I again contact the Customer Care (MS RITI) she assured me you get the channels within three days after the verification. I again repeat this when no engineer came to my home how can you close my channels due to no subscription. This is not justify against a good customer. I already told them on 24/8/2011 please close my complaint due to non channels.
My Smart Card Number is[protected]
Complaint Number is[protected] dt. 24/08/2011
My commplaint is this without information close the all channels. I already paid annually subscription upto month of october, 2011. I request you to please see the matter and finalise this.

tavish kumar

from Jaipur, Rajasthan

Nov 7, 2011

LG — NON RECEIPT OF LG REFRIGERATOR AFTER FULL PAYMENT

I HAVE DEPOSITED AND BOOKED A DOUBLE DOOR REFRIGERATOR GL-305VV5 BEFORE ONE MONTH THROUGH CANTEEN BUT STILL I DO NOT RECEIVE THE FRIDGE.PLEASE SEE IN THIS MATTER SERIOUSLY AND TAKE URGENT ACTION AND REPLY ME ALSO.REPLY ME ON "[protected]@yahoo.co.in" OR [protected]

Dhiraj Kumar

from Delhi, Delhi

Oct 27, 2012

According to our previous telephonic discussions, mails and complaints, I have understood that LG knows its company's product quality more than me. So, please proceed my refund as soon as possible. Now, it is more than 45 days of my complaints regarding LG refrigerator. Some registered complaint numbers are: RNA[protected], RNA[protected].

I have already posted my complaints in LG Facebook page, twitter but nothing went better. I have got several complaints from other LG users after posting my complaints. I have decided that it is better to replace all LG products and discontinue any relation with LG for better health as soon as possible.

I am reminding you once again that I have a manufacturing defected LG refrigerator from day one. I have raised several complaints regarding this. I have also paid gas charges in advance as per your technician's demand. But no thing happened.

I have already forwarded all my documents to LG India so many times through their service men. I am totally fade-up with LG product, customer care, services and so called fast replacement/refund process. Now, I am mailing all my documents required to LG. I hope it will help to do this process fast. LG product and services has already sucked my blood from the day after owned this. I don't want any LG Dracula in my house.

Sanjeev kumar choudharys

from Meerut, Uttar Pradesh

Dec 12, 2012

Sub: Complaint again the service department for cheating me.

This is Sanjeev choudhary from Delhi. I had bought a double door refrigerator from LG store here yamuna vihar on 2011 for my House.
suddenly in august 2012, it stopped working and after a 15 days of calling the service centre frequently, the service people came on sep 2012 and put some gas in it and charged me Rs, 1450, and said it will work in a couple of days… but nothing happened. I called the service people again and they asked me to the compressor is not working and compressor will change and give me quote for gas and compressor around Rs.5300.00.i have call to miss anju(custome Care manager) for repair of my refregetor but she conact me with local repair center and his rpresentative reply that you was filled gas out off LG Representative.so that Rs.5300 will charge. please help me.

Sanjeev Choudhary

rituparna26

from Chodavaram, Andhra Pradesh

Apr 29, 2013

LG is a fraud company. noone should buy any product. i have been cheated thrice.my mobile phone which i bought in the yr 2005, my microwave in the yr 2009 & split aC 1.5 tonnes are all damaged products. the company sells all defective items n they dont have any liability.
I am being immensely harassed by the LG company for my C since 3 yrs. Within warranty period of 1yr they did gas refilling twice but never said that there was leakage in the machine.that is their company tactics so that after the warranty is over the customer is made to repair and pay from his own pocket.Their customer care is totally nonsense and very rude and they threaten customers that they will not register complaints and try to impose solutions instead of forwarding the problems to the next level.I will file a case against the company in the consumer court. no one should buy anything from LG electronics.

Sarat maharana

from Itanagar, Goa

May 26, 2016

Maintenance of my LG Refrigerator.

My LG refrigerator is now out of warranty. It's Right side back leg has been broken. I want to replace the leg on payment basis.

Another problem, water bubble is observed inside the cooling chamber. So I request LG Company to solve all these problems.

sharma dinesh

from Noida, Uttar Pradesh

Jun 7, 2016

solve the problem

I have an LG RD6250 CDMA mobile which is supposed to connect to the computer but, there is no installation CD supplied with it and it cannot be connected to my laptop. Can u sort this out please?

Swapnil Tupe

from Pune, Maharashtra

Jun 13, 2016

Refrigerator cooling problem

Dear sir we've not received technician to fix my refrigerator on problem. Please send us immediately.

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I HAD PROBLEM WITH MY FRIDGE.BULB FILAMENTS WERE GETTING DAMAGED FREQENTLY.IHAVE CHANGED 12BULBS IN THE LAST THREE YEARS.WATER IS LEAKINGFROM THE FRONT DOOR AFTER DEFROSTING.IHAVE GIVEN COMPLAINT TO LG CUSTOMER CARE.THEYSEND TECHNICIAN TO MY HOUSE AT ELURU, W.G.DT, ANDHRA PRADESH.HE HAS DONE NOTHING.HE ALSO NOT RECTIFIED THE PROBLEM.HECHARGED RS 230/- AND NOT GIVEN THE BILL.HE SAID THERE IS NO SUCH PROCEDURE TO GIVE BILL.CUSTOMER CARE SERVICE CENTRE IS ALSO NOT RESPONDING IN THIS MATTER PROPERLY.PLEASE HELP ME TO SOLVE THIS PROBLEM.

Aug 14, 2020

Complaint marked as Resolved

View replies

CA.NAWAL

from Sambalpur, Odisha

LG — BILL FOR SERVICE NOT GIVEN

COMPANY'S AUTHORISE SERVICE CENTRE COLLECTED RS 2601 BUT BILL NOT GIVEN WHEN ASKED THEY TOLD THEY WILL SEND BILL.AFTER THAT MADE FEW PHONE CALLS BUT THEY DIDN'T RESPOND.NAME OF SERVICE CENTR - DIVYA SERVICES NAME OF SERVICE PERSONNEL PRAYAG THAKUR,SERVED ON 23/09/2010

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Dear concerned person,

On 9th march, I bought one split room Air conditioner (Model No: LSA19YBVTY2) from PUSHPAK ELECTRONICS (TP NAGAR, KORBA, CHHATISHGARH). At that time of purchase I asked for a fresh piece from them, but they forced me to buy a display item .They also gave me guarranty that if anything happens, it will be immediately replaced with newone.
From the very first day of installation, from the product abnormal sound is coming and several times Mr Lochan Sahu from Star Vision Services, Authorised Service Center, had been contacted and the people of him didn't able to rectify it, but they are able to completely ruin it . Now the condition of that Ac is completely dead and PCB of that also damaged.
Now I shall not give any person to touch it, I want to get it changed it with new one.
Hope you people will hurry up with your activities.

Regards
SUDIP DEY
Asso Mngr.
M: [protected]

Aug 14, 2020

Complaint marked as Resolved

View replies

Rajan Agrawal

from Sikar, Rajasthan

LG SHOULD TAKE IMMEDIATE ACTION & DO THE NEEDFUL.

Kumar Naik

from Gurgaon, Haryana

Dear Sir,

we have about 40 nos of window AC, i was calld your serves center kota many times for servesing they are no responces for this. now about 10 nos of ac is not working. so please send your engineer to serves our all ac very soon.

kumar naik
kota, rajasthan
[protected]

Probin Chandra Acharuya

from Raia, Goa

To, Saturday, June 07, 2008
Mr. Aseen Khan
LG Customer Care
Greater Noida

Sub: i) Non redressal of complaint ii) Seek help.

Dear Sir,

We thank you for your kind and encouraging mail of May 30th, 2008.However we regret to inform you that your Branch service incharge has not taken any steps to redress our grievance. He did send across his colleagues on May 30th but they expressed inability to look into the problem as we were suffering from low voltage on that particular days. They assured us that they will come again on 31st May with necessary equipments. But sad to say that it is over one week since and still no sight of them.

Summer is progressing. The heat is really on. Is another summer to go in vain.

You have been very positive in your e-mail. Trust you will also take immediate steps to galvanize your branch office to action and spare us pain in this regard.

Thanking you

Yours trully

Dr.P.C.Acharya

Atmaram N. S. Nadkarni

from Pune, Maharashtra

LG Air Conditioner - 2 Tonner — making sound and no cooling

DATE : 07/07/2008

To,
The Service Co-ordinator.

Sir,

I would like to inform you that the air-conditioner I purchased from your local dealer M/s Talauliker Elerctricals, (Panjim, Branch), Shop No. 11, Magnum Centre, M. G. Road on 13/07/2006 is making an incessant noise when switched on and there is no cooling. I have complained to the local dealer who sent technicians over but there seems to be no effect and no improvement whatsoever.
He assures me that the problem is beyond his scope of repair and the complaint has to be forwarded directly to you. However despite having complained several times there is no response from your Company. Your Company Officials except for informing me that the complaint should be registered with you, do not respond further.
I trust you at least will take cognizance of my complaint now and do the needful immediately.
Yours truly,

ATMARAM N. S. NADKARNI

vikas kaushik

from Jind, Haryana

lg air conditioner 2 ton — regading electrical fault

dear sir/madam

i had registered a complaint regarding electrical failure/ over load taken by the ac of 2ton capacity, to my lg dealer aerovision ambala cantt.
sir the engineer had visited 7checked the status of ac & he said its ok but after few days i had noticed power cable burnt & regular trips of mcb & fuse plug goes off kindle look into the matter seriously &do the needfull.

sankaranarayanan

from Mumbai, Maharashtra

LG Room Airconditioner — Too much noise

Dear Sir,
I purchase two brand new room airconditioner from Vijay sales corporation, mumbai on July and right from the day of instalallation, the AC is making so much noise, the service technicians are helpless. Rather than replacing or rectifying their defects, they are now informing that we dont know how to use AC. This is ridiculous.

Dr. Chinmoy Dey

from Delhi, Delhi

LG/ Airconditioner — Noise in AC machine

I bought a LG airconditioner machine in the year 2003 and it is under AMC. In winter season, I check the machine every week and in last week it has been observed that during running condition some noise is coming out of the machine. I have tried more than 100 times in last 2 day to contact the LG Customer care centre to lodge the complaint over their toll free number but it is next to impossible to get the line.

Harshita Nag

from Pune, Maharashtra

LG — 2nd time it is creating problem.It is under warranty period

2nd time it is creating problem.It is under warranty period.We are not able to use our microwave oven, model-MS 2342 AE

sajjankumar

from New Delhi, Delhi

i am ex.lg service tacniction i watch a prob. in many ac modal in other brand ac( hitachi, voltage etc) no memory in powar fail. we have workshop to repair pcb of all modal pcb .iwantto converts memory cercuit

Shaikh M H M

from Mumbai, Maharashtra

LG, Window AC — Fan Noisy

The fan of the Window AC purchased by me in March-2008 is noisy. The same was conveyed to LG service through complint no. W8CB1203007 in Nov.2008.
Their technician visited and confirmed the defect and promised to replace the fan within one weeks time. 3 months have passed so far job is not done. 4 reminder calls to LG service yeilded no results. On 19th Feb.2009, when I again enquired. I was told that my earlier complaint has been cancelled by them. Now new complaint has been registered by me. The complaint no. W9C21905340. I have apprehension that LG is trying to delay so that guarantee period is completed. The warranty period will get over in March-2009. please take up the matter with LG.
The Toll Free no. for LG service is[protected].
My name : M H M Shaikh.
Address: H3/16, Godrej Hillside Colony,
L.B.S. Marg, Vikhroli west,
Mumbai-79
Mobile: [protected]

Madhu

from Mumbai, Maharashtra

In Mumbai most the builders provide suitable cutouts in bed room for installation of Window AC. While installation of Window AC is free, the customers are required to pay for packing the extra space. The installation franchisers are takeing advantage of this and demanding heavy amount. The expenses for packing the extra space is the same ie., Rs.300/- whatever may be the area to be packed. ie. you require sal wood of size 2" x 1.1/2" x 5' length costing Rs.75/- and labour for the carpenter for two hours is Rs.200/- including the cost of small pieces of 4mm plywood. Please do not pay more than this

Gokul Kumar

from Chennai, Tamil Nadu

LG — A/c not working- 10 days gone no one to rectify, but complaint registered

Sir/ Madam,
I have registered this compliant a week ago, till now the problem is not yet solved. Its more than 48 hrs no action has been taken?

When ever we call customer care the gentlemen say sorry for inconvinience, we will attend today without fail and without forgetting she/ he says the services charges is x and other charges y. They are keen on the money but no value for that, and as of now nothing has been done. Ultimately the products are for customers,

So far 3 complaint numbers has been given by the customer care to look after this Issue, but not yet solved, please look into this issue immediately and make the customers satisfy.

For one issue 3 complaints been registered. The complaint numbers as follows-
1. S9C40400626
2.[protected]
3 S9C40800215

and today Im going to call them again, now there will be another complaint number registered but nothing will happen I bet.

Please help the customers, so your products gets promoted easily more than the advertisement. hope you understand the situation better now.

Im registering this complaint on LG product- A/c 1.5 ton split. (Chennai)

I trust some action will be taken against these people.

Please take these comments seriuosly and help us. Many complaints been registered and kept as a template dont know how many of them were cleared.

Waiting for my reply,

Thanks,
Selvaraj,
[protected]

Gokul Kumar

from Chennai, Tamil Nadu

One of the worst service ever seen and experienced.

People are keen on money... and other charges.

LG is such a big company and its very ashame that it has these type of poor service attenders...

I banned buying this product purely because of these type of service issues.

Hope the person reading this email will take action on this or will keep this as a record, I dont know only GOD knows...

Finally one of the best consumer in cheating the customers is none other than the LG.

Regards,
Gokul

N.H.A.I

from Lachhmangarh Sikar, Rajasthan

Dear sir

Don't take any responce your cutomercare. i have facing some problem your splite AC, i have allready two complain your cutomer care
1st complian ID no:-N9C41603004, Complian date:[protected] at about 2-3 pm
2nd complian ID no:-N9C41904347, Complian date:[protected] at about 11AM .
but no reponce my complain.( AC ke problem se Mere sever ab tak 5-6 bar restart le chuka hi ku AC cool nahi kar pa raha hu, Heat ke problem se automatic restart le leta hi)
plz take action immeditaly

National Highway Authority of India
Toll Plaza, LalaNagar, Sant Ravi Das Nagar, Bhodhi (U.P)

SPA ENGINEERING SERVICES

from Delhi, Delhi

our split AIR CONDITIONER IS NOT WORKING,
PLS SEND A REPRESENTATIVE TO ATTEND ABOVE COMPLAINT AND SERVICING

THANKS

JITENDER KAKKAR
[protected], [protected]

SPA ENGINEERING SERVICES
C-244, SECTOR-63, NOIDA (U.P.)

JITENDER KAKKAR

from Delhi, Delhi

we have a split A/C
above a/c is not working properly
kinldy arrange for servicing above unit

thanking you

Vision Autotech Pvt Ltd
C-244, Sector-63, Noida (U.P.)

[protected], 4227312
[protected]
jitender kakkar

Pallavi Abhay Dhole

from Mumbai, Maharashtra

LG Electronics, Split Air Condition — Wrong installation of AC, creating huge Noise.

I have purchase LG Split AC from Dass Electronics, in the month of April, also paid the installation charges at the time of purchase, as it is wrongly installed, it is creating huge noise, unable to sleep when AC is on, Complent laudge to their AC service Guru ([protected]), now it is more then 1 month there is no further development, & when I ask to talk to their senior officer, nobady has came on phone line. Very Worst Experiance from such a big dealer in Pune.

DHANANJAY KALE

from Mumbai, Maharashtra

Dear sir,
I bought your five star grade ac model no.LSA 3CW5VF1 before 25 days. from the date of installation iam not happy following problems which are 1)Noise from blower indoor unit
2)Poor cooling effect even in 20 degree c. only
getting blower air &noise from the unit.
3) Noise from outdoor unit fan motor.
We logged complaints for twice but yet no resulting output from the service peoples of LG.
complaint numbers are W9C50100412 Dated 1/05/09 & other is W9C51402581 dated 14/05/09 so i request to you please do the needful at the earliest bec.we are fedup &not using ac from the date of purchase.
Regards,
Dhananjay kale, Pune
# [protected]

from Hyderabad, Telangana

LG service center should take immediate action and do the needful.
eventhough we have complained several times no one is responding...
LG split ac is not working ...
contact address:-

c/o N.vemana kumari
vikas bed college
vissanapet
krishna dist -521 215
contact number:-[protected]
contact number :-[protected]

Vijay Kumar Duggal

from Kolkata, West Bengal

LG split AC 2 ton — 3 times AC with defect

By paying Rs.29450 I have purchased an 2704 LG Split AC (Bill no :-) dated 17-05-09.
Two package wide the whole was delivered on 18-05-09. Two mechanics came to install the AC & found outdoor was defective then I checked the indoor unit and found scratches and asked the mechanic to report for replacement. Mr Ravi Verma was conformed regarding the complaint and assured us to replace the both.
On 20-05-09 the outdoor was delivered to us. The matter was reported to Reliance helpline & the service manager. He assured me to replace the indoor as well in 2 hours.
On 21-05-09 the indoor unit was delivered to us on 3 PM & the machine was installed by your mechanic till 8 PM. The same could not be checked due to Power cut.
The AC was inspected by your mechanic on 25-05-09 & found some sound coming from the Indoor Unit & said that this problem has to be examined by some engineer.
The Engineer came on 26-05-09 and inspected and found that the problem was in the Outdoor unit and told for replacement by the next day.
On calling Mr. Ravi Verma today we were informed that till now no necessary action has been taken in our case.

atultiwari

from Mumbai, Maharashtra

LG - air condition — AC is not working

I Have purchased LG window A/C from Jeet electronics gumti no. 5 Kanpur.From the starting of date the a/c is not working i complaint for that many of time, engineer come and told me your stabilizer is not working.i bought stabilizer from the same shop which is of VGaurd company and the engg of vgaurd said urs A/C is not working I check my A/C from my neighour''s stabilizer which is of logicstate co. and working very good but when i used with my A/C then my A/C is not working. my whole family go to frustrate from this because we suffer from this problem from more then 25 days I don''t know what''s the problem and the shopkeeper also not taking any interest in my case please tell me what i do...

Thanks

Alpen Gandhi

from Mumbai, Maharashtra

LG — Split AC 1 t - not working since its purchase

I have purchsed a LG make split AC (1 tn) from LG Shoppe, Sarkhej Road, Ahmedabad on 24th March 2009. Since then we have hardly used the AC for 7-8 days and have given complaint about its not working 4 times. 3 times the problem was attended by giving LG complaint nos. W9C61205333;[protected]. 3 times the gas was filled in the unit, explaining us that there was some leakage. But its strange that the leakage either was not detected nor it was handled appropriately. I have never heard that any new AC has a leakage of gas.

On 23rd june, the cooling coil was changed and was told taht this shall not give any problem. Today again there was leakage in the unit/ cooling coil.

My complaints are not responded well and till date no senior service person has even have courtsey to resond to my queries.

I have been harressed for the full summer and my family has been suffering.

This is not at all accepted by a company like LG.

I would like to have compensation for this and a new unit to be installed at my home.

Thanking you,

Alpen Gandhi
E-203, Indraprasth-7,
Opp. Bodakdev Fire Station,
Nr. Judges Bunglow Road,
Ahmedabad-54.

M[protected]

scott olivieri

I BOUGHT A LG A.C. FROM HOME DEPOT 5/29/07 NOW ITS 6/27/09 AND IT DONT WORK.. RARELY USED IT...AND NO ONE HAS ANSWERS LG REALLY SUX SO DONT BYE IT SHOP AROUND AND THE PEOPLE AT LG SUCK AS WELL! AS WELL AS HOME DEPOT, , , , SO NOW IM DRIVING DOWN TO LG AND THROW IT THROUGH THERE MOTHER F'ING WINDOW!!!

RAKESH KUMAR

from Delhi, Delhi

Dear Sir,

I have recently purchased LG 2 Tons LSA 23 PW Split Air Conditioner through your authorised dealer, i.e., Akit Enterprises, Sarojini Nagar, New Delhi vide Invoice No.371 dated 08.05.2009. However, Airconditioner has not been functioning properly and frequently stops functioning. Besides this, colling is also not at desired level.

You may, therefore, please depute your Engineer to pay a visit to my undermentioned address for early rectification of the defeat/problem.

From:

RAKESH KUMAR
P-189, VILLAGE OLD PILANJI,
SAROJINI NAGAR, NEW DELHI-23 (INDIA)
MOBILE [protected]

Dr R.B. Gupta

from Mumbai, Maharashtra

Dear Sir,

The after sales service is one of the worst in India, mainly in NOIDA/Ghaziabad. I had registered a complaint against my AC not working on 24 June 2009. Despite of many reminders (atleast 10 times and also after waiting for5-10 minutes every time)finally they took my AC on 30th with apromise to return it within 48 hours. Today is 5th and I am still waiting despite of calling them 12-15 times. They either dont pick-up phone or say we are sending the same in next 2-3 hours. I am still waiting.

Whether company management would come for my help or I go directly to Ministry of Consumer Affairs whose Consumer programme I am evaluating at present. Any how a good mention of ranking it as one of the worst after sales service would go in writting in Ministry's report.

Thanks,
Dr. R B Gupta
complaint No. is N9C 62400377 dated 24th June 2009.

RUBY KAPASI

from Mumbai, Maharashtra

Fw: (see attachment) - L.G. 2 TONNES A.C. OF MRS. RUBY KAPASISaturday, 11 July, 2009 1:12 PM
From: "RUBY KAPASI" <[protected]@yahoo.com>To: [protected]@lgindia.comMessage contains attachmentsL.G. (11TH JULY, 2009).jpg (126KB)

--- On Sat, 11/7/09, RUBY KAPASI <[protected]@yahoo.com> wrote:

From: RUBY KAPASI <[protected]@yahoo.com>
Subject: (see attachment) - L.G. 2 TONNES A.C. OF MRS. RUBY KAPASI
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com, [protected]@rediffmail.com
Date: Saturday, 11 July, 2009, 12:48 PM

--- On Sat, 11/7/09, [protected]@yahoo.com <[protected]@yahoo.com> wrote:

From: [protected]@yahoo.com <[protected]@yahoo.com>
Subject: L.G. 2 TONNES A.C. OF MRS. RUBY KAPASI
To: [protected]@lgindia.com, [protected]@lgindia.com, [protected]@rediffmail.com
Date: Saturday, 11 July, 2009, 12:39 PM

11TH JULY, 2009

Kind Attn. : Mr. Harish Suri.

Dear Mr. Suri,

My complaint nos. are as under :
W9C52305626 DATED : 23RD MAY, 2009
W9C70404639 DATED ; 4TH JUNE, 2009
W9C60501447 DATED : 5TH JUNE, 2009
W9C60905937 DATED : 9TH JUNE, 2009
W9C62403315 DATED : 24TH JUNE, 2009
W9C62907693 DATED : 29TH JUNE, 2009
W9C63006742 DATED : 30TH JUNE, 2009
W9C70205896 DATED : 2ND JULY, 2009
ALSO COMPLAINT DATED : 11TH JULY, 2009

The Model no. of my Air Conditioner is LW-N 2460CI (correct no.) and not LW-N2466BC (wrong no.) according to Mr. Mathew of the Service Dept. (Please see attached copy of fax from Mr. Mathew of Sai Enterprise).

The Service Department, keeps informing me since the month of May, 2009 that the motor for my Air Conditioner is not able. But only two days ago, I realised that, the Service Dept. does not even know the Part no. of the motor and neither do they know the Model no. of my A.C. They had sent their technicians 4 times to my house with the wrong Motor. If they do not yet know what is the Model No. of my A.C., then how can they order the Part?

I request you to kindly look into the matter and let me know if the correct motor is available for my Air conditioner, Model No. LW-N 2460CI).

Sorry for the inconvenience caused.

Thanking you,

Yours truly,
RUBY KAPASI
[protected]

--- On Wed, 8/7/09, [protected]@yahoo.com <[protected]@yahoo.com> wrote:

From: [protected]@yahoo.com <[protected]@yahoo.com>
Subject: Re: L.G. 2 TONNES A.C.
To: [protected]@lgindia.com
Date: Wednesday, 8 July, 2009, 3:46 PM

8th July, 2009

Dear Mr. Pankaj,
I am sorry. In my yesterday's email, in the subject I have mentioned 1 Tonne.
Actually, I require the motor for my 2 tonnes a.c. which your technician has come to my house 4 times with some wrong motor.

Kindly send your technician with the correct motor as soon as possible.

Thanking you,

Yours truly,
RUBY.

--- On Wed, 8/7/09, [protected]@lgindia.com <[protected]@lgindia.com> wrote:

From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Re: L.G. 1 TONNE A.C.
To: "RUBY KAPASI" <[protected]@yahoo.com>
Cc: [protected]@rediffmail.com
Date: Wednesday, 8 July, 2009, 3:06 PM

dear madam,

we have been trying to resolve the problem of your ac, model: LW- with an alternate motor with the same technical parameter. but that is not aesthetically fitting in your ac.

we would
model:
Thanks and Regards
Pankaj

RUBY KAPASI <[protected]@yahoo.com>
07/06/2009 02:49 PM To [protected]@lgindia.com
cc
Subject L.G. 1 TONNE A.C.

6th July, 2009

Dear Mr. Pankaj,

Last week you had informed me that I shall receive the motor for my above Air-conditioner on Monday. I constantly get your no. busy, hence I have to email you regarding this.

My complaint nos. are as under :
W9C52305626 DATED : 23RD MAY, 2009
W9C70404639 DATED ; 4TH JUNE, 2009
W9C60501447 DATED : 5TH JUNE, 2009
W9C60905937 DATED : 9TH JUNE, 2009
W9C62403315 DATED : 24TH JUNE, 2009
W9C62907693 DATED : 29TH JUNE, 2009
W9C63006742 DATED : 30TH JUNE, 2009
W9C70205896 DATED : 2ND JULY, 2009

From the above you can see my complaint is pending from May, 2009. I have also been speaking to you since May. I have been also interacting with Mr. Mathew, Mr. Anand, Mr. Yogesh (who is now on leave), Mr. Mahesh (Technician), Mr. Shahid (Senior Technician), Mr. Ravi. Till now I have not received the motor.

Infact, they have attended my complaint four times, two times with a wrong motor and 2 times as initial inspection.

Kindly call me no sooner you receive this email.

Thanking you,

Yours truly,
RUBY.
[protected]

n. sudarsanan

from Kuzhithurai, Tamil Nadu

LG — NOT RESPONDING FOR FREE AS MENTIONED IN THE SPLIT AC (1.5 TONNE CAPACITY)

i have purchased 1.5 tonne capacity split ac in M/s. Vasanth & Co., Puducherry nearly 14 months back. There is one label sticked on the ac unit that there are 3 Free services will provided to the customer by the LG customer care unit after fixation/purchase of the system. but so far, none free services has been done by any one from LG Service Centre. i have contact the LG customer care toll free no.[protected] and informed and requested for free service. but everything became vain. so far no response has taken from LG service Centre. i don't know the meaning FREE SERVICES. i hope that it is one kind of CHEATING OF INDIAN CUSTOMERS before selling their products.

gravi66

from Lucknow, Uttar Pradesh

sir,
i want to know what is the size of 2 ton split ac 5 star grade . what is the cost of that.

Sandhya Pandey

from Karnal, Haryana

Hi,

We are facing problem in two of our lg split Ac which is of 1.5ton. Previously we had the same problem and have suffered a lot from your service center and it took more than 20 days for solving the problem.

I am very much dissatisfied from your assistance, Plz make sure that it is not repeated again.

Sandhya

Siva Ramakrishna KV

from Bengaluru, Karnataka

Hello,

I have bought LG Jazz LCD tv from Girias outlet in bangalore. After some days the LCD frame is slowly getting intacted with the LCD panel and a gap is formed between the frame and panel. This formation of gap is not regular all the foursides. when i raise a complaint about this, the service center guys were telling this is a normal behavior and the design is made such that. I spoke to the higher management in the bangalore LG service center, he promised me that he will get the problem resolved. But tilldate after following up so many times also, no one from LG service center turned up. and the other side, slowly the gap is increasing.
the worst point here is, i am also the employee of LG but for different division. if my problem is not solved even by this mail, definitely i will be approaching the cosumer court. I am fully got pissed off raising service requests about this.

thanks
siva ramakrishna

govinda khandelwal

from Mumbai, Maharashtra

i m govinda khandelwal from-(p/o-waraseoni, dist-balaghat, M.P).i purchased lg ac LSA5CW2VF1 from tarang audio video...waraseoni...before 11 months ...but now compressor fan motor is not working from 2 months...i already complaint a dealer & lg head of balaghat...maksudbhai...on 1st week of march...but they didnot reply me...so plzzzz...listen my request...i want my compressor fan motor urgently...(AC IS UNDER WARRENTY PERIOD NOW)

S R NAGARAJAN

from Chennai, Tamil Nadu

I have purchased a 1.5 tonne LG window a/c on 16th march 2010.
It is not working since 31.03.10. Lodged complaint vide ref :C[protected].and was promised remedy within 24 hours. Even after 3 days and several calls no response from your customer care centre. So much for your service in a metro.
Please arrange relief.

S R Nagarajan
58b amaravathi nagar main road
3rd east crosss,
arumbakkam chennai- 600106

cell [protected] land[protected]

Nitin Lalwani

from Mumbai, Maharashtra

We have puchased Lg Ac 1.5 Ton in 2005 and are never satisfied with his output.I think its a defective piece.Now last yr my Ac got repaired from Lg service guys and this yr again there is a problem and technicians they sent is of low knowledge abt the AC.Now again this yr there is some issue as it is not working properly and some bad smell is coming and when we called service guys from LG they came and said there is no problem but the problem is the same.I really frustated with LG Ac and thought of never to buy Lg product in future.

Rgds

Nitin Lalwani.
A-209, Shahpura, Bhopal.
[protected],

vrushali deshmukh

from Hyderabad, Telangana

i have brouth the lg split ac on march 11 2010 and from the day i brought the ac had naver work properly till todays date . yetarday when i shouted on ur hyderabad service manager than he promised me to sent his person today till 12 o clock but the person came at 1.30, and after comming he is saying that the whole ac is defective, and when i called your help line no.[protected] n asked the higher authority no. the answer was i dont now who is the higher authority. the answer was illlogical .

the worst service i have ever seen is of lg . i want your directors phone number so i can talk with him n as well as i want my ac replace in todays date or else give my money back with intrest till todays date.

i was thinking lg is a big company but it is a worst in giving service i have ever seen. and your helpline person are more worst person who even dont now there directors name.

vrushali deshmukh
[protected]

Nitin Bindal

from Gurgaon, Haryana

LG Electronics/Air Conditioner — Problem of Some Parts

My AC is in AMC till 15th April 2010. I am already entered my complaint through phone on 6th March 2010 & written complaint through mail on 25th March 2010. But till today nobody can solve my problem & I think they want's to pass my AMC period & then surrender. I am mailing again & again, contact on phone again & again but nobody gives me satisfactorily answer. I am also suffering mentally & financially loss.All of them says the part of this AC is not available in Company.If company is not manufacturing the parts of this model then why he takes the AMC of this project. It's not my mistake.

Nagaraj

from Chennai, Tamil Nadu

LG — Air Conditioner not working

LG Window air conditioner fails cooling in 2 times in 2 years.
Cooling coil leak.
done from authorized service, though not able to rectify fails 3rd time ..

Ganesh Kumar

from Ernakulam, Kerala

lg 1 tone a/c — four days not fitting the a/c

Dear sir

purchase for LG 1 ton a/c four days condact our branch no responses,up to 21st april 2010 fiiting the a/c are return back to the jeyam and co

Regards

Ganesh .J

priyanambrose

from Chennai, Tamil Nadu

LG AC — FROM INSTALLATION NOT WORKING

I BROUGHT A BRAND NEW LG AC FROM THE INSTALLATION ITSELF IT IS NOT WORKING.AND THEY ARE TELLING IT WILL BE REPLACED.TILL NOW NO RESPONSE .GIVEN COMPLAIN NO:[protected].WHAT A AC DC

Sreeni C Nair

from Kanchipuram, Tamil Nadu

I am also a person disappinted by purchasing LG 1.5 Tone Spilt Ac. From Guarantee Period onwards, it was in complaint. At last the guarantee period covered, afert complaint registration i have to wait for more than 5 days for a response. When the AC works i get 1 bucket water in every 2Hrs inside the room. This compaint was with the unit from its instaletion onwards.
So my friends Dont Purchase LG Ac's. Because it is Bad in Perfomance and VERY VERY VERY BAD IN SERVICE.

Seeni C Nair
Kavanal
Puthencruz Ernakulam
Mob: [protected]

rahul23

from Delhi, Delhi

HI SIR
WE HAVE A RESTAURANT UNDER THE NAME OF C.D.B.CAFE & BAR AT 30 -31 RAJA HOUSE NEHRU PLACE OUR AC IS NOT WORKING THERE IS SOME PROBLUM PLEASE SEND YOUR ENGINEER, THE AIR CONDITIONER UNDER WARRENTY.
THANX
RAHUL
[protected]

abhi_robs1

from Raipur, Chhattisgarh

LG — Window AC problem

Two complaints records which i had kept with me are : [protected] ,[protected]
MODEL NUMBER LWA18G2DF1; ES NO. ; 804NLPQ006112.

I purchased my WIndow AC in year 2009, but it worked for two days, on calling LG engineer he told us, that the Vultages are very low ie around 170 volts, The whole year the Ac couldnt worked, But this year State Electricity Board has installed a new transformer and now our voltages is excellent around 230 Volts which is required.
But the problem is same, as the ac starts, it takes current around 9-10 amps and increases gradually to 22-25 amps and then settles by tripping with compressor. Now, around 20-25 engineers have attended the problem but no solution. I have invested around 19000 Rs, and till date not a relief of 19 rs.

I request you to take the things inyour control and help me out as i am tired of LG's very poor services.

anuragtiwari2005

LG Electronics — ROOM AC

I WOULD LIKE TO INFORM YOU THAT A MONTH BEFORE WE HAVE LOGGED A CALL IN SUBJECT OF NON-COOLING FROM THE ROOM AC. MR. MERAJ HUSAIN CAME AND REFILLED THE GAS AND SAID DON'T LOG THE REQUIRMENTS OR SERVICES ON TOLL FREE NO. AND GAVE HIS MOBILE NO. [protected] AND SAID WE WILL SERVE YOU AS DIRECTLY ON A CALL ON MOBILE PHONE. WE CALLED HIM THAT AC IS NOT COOLING WELL INSTEAD OF REFILLING OF GAS. HE REMAIN MAKING EXCUSES FOR NOT COMING TO CHECK THE PROBLEM. THEN WE MADE A COMPLAINT ON TOLL FREE NO. A NEW MAN CAME AND SAID THAT COMPRESSOR IS NOT HAVING THE DESIRED GAS. NOW WHEN WE SAID THAT A MONTH BEFORE WE HAVE GOT THE REFILLING DONE OF GAS BY YOUR COMPANY AND WE HAVE PAID RS. 1700 ALSO THEN HE SAID TO TALK TO MR. ANURAG WAHAL. WHEN WE HAVE A TELCON WIHT MR. ANURAG WAHAL HE IS NOT INTERESTED IN TAKING THE PAIN AT ALL. ANURAG WAHAL AND MERAJ HUSAIN BOTH ARE TALKING THE SAME. KINDLY LOOK INTO THE MATTER AS WE HAVE PAID Rs. 1700 AS THE CHARGE SAID BY THEM AND TILL DATE THE PROBLEM IS NOT RECTIFIED. YOUR EMPLOYEES ARE MAKING A FOOL OF YOUR CUSTOMERS. NOW THEY ARE SAYING THAT THERE IS THE WARRANTY OF ONLY ONE MONTH OF GAS AFTER REFILLED. THIS CONDITION WAS NOT TOLD TO US AND WHEN WE WERE COMPLAING THAT AC IS NOT COOLING THAT TIME THEY DON'T EVEN BOTHERED TO TURN UP. KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL AND PLEASE LOG THE COMPLAINT IN THE NAME OF ANURAG WAHAL AND MERAJ HUSSAIN.

ras_mla

from Jaipur, Rajasthan

My AC's model is LSA5AB5VT1
Ac is not working properly.

AKHILESH KUMAR SHAKYA
JANYUG NAGAR AGRA ROAD
MAINPURI (UP)
205001

Mo.- [protected]
[protected]

jeniamie

LG - Split A/C — Complaint not addressed

I have made my complaint about Split A/c Water leakage problem and first free service on June 02 2010. They said within 24hr service engineer will contact you. But my daily followup, 5th day only service Engineer attend the service. When he came power is off, so he just look the A/c then he said everything is alright and ask to sign for problem solved and not ready do the first free service also. But I said I cannot sign without checking. So he left the day and close the current complaint and made next complaint then next day he came and find out the problem. Service Engineer said that one parts has to be replaced with some other team, they will come next day.

Till date nobody is coming. Everyday I follow up with Customer care & local center. Everyday they said, we will set the reminder to our senior Engineer, they will look this matter and also they given some of the number to contact their senior executive. I try contact him in given number unfortunately Nobody pickup the call.

My request IDs:

C[protected]
C[protected]
C[protected]
C[protected]

I am very regret to say that its highly irresponsible behavior from LG India. I am very much frustrated.

Kindly look into the matter earlier.

Thanks,
Antony Jeniva

ravi_6_vizag

from Srikakulam, Andhra Pradesh

WE HAVE TAKIN AN AMC FOR OUR 1.5T SPLIT AC PLAN NO.13446 FROM ARI SAI NATH AC SERVICESS VISAKHAPATNAM THEY ARE NOT RESPONDING OR TAKING A COMPLAINT THE PH NO GIVEN ON THE CARD 2595191 IS OUT OF SERVICE & THE SERVISE ENG NO [protected] WE HAVE GIVEN THE COMPLAINT BUT NO RESPONCE, OUR AMC EXPIRS ON 24TH OF THIS MONTH SO KINDLY LOOK TO THE MATTER
S.RAVI SHANKER DAYANAND
4-54-2 LB COLONY
VISAKHAPATNAM -530017
PH [protected]
[protected]@yahoo.com

ratti_sk

from Basi, Punjab

I have LG split A.C. for which I got the AMC. On 25th June, 2010 I lodged a complaint No. C[protected] and the service engineer were quick to visit me. I had low cooling complaint and high consumption of current. After the inspection the service engineer told me that the servicing of the A.C. is required. Since the out door unit is mounted out side the engineer suggested me that he will visit on 26th June 2010 in the morning hours. On 26th at about 1.00 P.M. some other service engineer visited me and said that the cooling was ok. The service is not covered in AMC. It is high time that the customer service department must look in to the things. CSI of L.G. going down . I have almost all L.G. products which I am feeling deceived. I have LG products at home and and having a very defficut time.Front end loading washing machine was a real pain in the neck.For the last two years I am using Samsung washing maching I nener had any problem. L.G. service Crntres are run by non professionals and behave very indiffrent. I have already put a brake on L.G. products.

sheelamohan

from Noida, Uttar Pradesh

I have logged complaint with LG for AC not working. This is the 3rd time I have registered a complaint and without any fix to the problem they close the complaint. No one bothers to address the real problem. I have spent time just registering complaints and doing follow up. This is the worst customer care that I have seen. The other companies are very quick to resolve the issues.

I would not recommend LG product of any kind to anyone. DO NOT BUY LG Products at all.

Abhayananda

from Bhubaneshwar, Odisha

We have puchased Lg Ac 1.5 Ton in 2009 and are never satisfied with his output.I think its a defective piece.Now last yr my Ac got repaired from Lg service guys and this yr again there is a problem and technicians they sent is of low knowledge abt the AC.Now again this yr there is some issue as it is not working properly and some sound is coming from inner part and when we called service guys from LG they came and said there is no problem but the problem is the same.I really frustated with LG Ac and thought of never to buy Lg product in future.

Abhayananda Panda

babusharmila

from Gurgaon, Haryana

I'm Babu. I purchased LG 1.5 ton in July 2009. I was satisifed with 1st two service. At the time of 3rd serivce, i made nearly 100 calls to LG customer care from 10th June 2010, after 20 days my call was responded. at last some how or the other I managed to bring the service guys to my place. At that time I found that there is some leakage in GAS. Since then I'm calling LG service person to attend the complaint. I would have made nearly 4 calls a day to Customer care but there is no response. Im following up with LG customer care since one month. I want immediate response at the earliest & i want you to change the gas container immediately. If not I may go to legal. I'm really disappointed with LG & also I don't hope for going LG products in future. I want immediate relief.

Model No.LSA5NW2VF1.AA49DR1(IN)
Cusotomer Name: S.Babu
Mobile No : [protected]

K siddhartha

from Noida, Uttar Pradesh

Derr Sir
I K Siddhartha Have A ACof LG in my mother room but not working so please arrange a executive for service as early as possible because my mother is ill and she is about 65 year old so please

K Siddhartha
A-23 Sector 53 Noida
Tel [protected]
Mob.[protected]

Sangeet agrawal

from Tellicherry, Kerala

I Bought one air conditioner model no. LSA5CW2AF5 before 90 days from PUSHPAK ELECTRONICS T.P NAGAR KORBA(C.G). The following problems are:-
1. Water flowing from indoor unit
2. Remote problem
3. Swing problem

Please send your representative to attend above complaint & servicing.

Regards,
Bajrang Agrawal
Behind patidar bhawan
Transport Nagar, korba (C.G)
Contact No. [protected]

Timmy Grewal

from Jaipur, Rajasthan

AC not working

ila anoop

from Jaipur, Rajasthan

I bought an lg ac two months back.At that time of purchase I asked for a fresh piece from them, but they forced me to buy a display item .They also gave me guarranty that if anything happens, it will be immediately replaced with newone.
..it workd for only one day...since then it has bein off...the second day a person came to rectify it..he said that rat has cut the copper wire..where as there are no rats at my place..n in one day such a thing canot happen... he rectified it...after a few days the compressor stoped working...
technician said theres gas leak...since then ...i have bein calling the technician the response in not at all up to the mark...they have not taken the ac from my house ...
m really alrming to c see how r u running ur commpnay...the costomer service is pathetic...as leading company in elctronics you should take responsiblity o[censored]r products...
it is my request that u plz replace the ac with a new one...
phone no.[protected]
email [protected]@yahoo.com

gurjindersony1981

from Kanchipuram, Tamil Nadu

i have BOUGHT also a window a/c BEFORE 3 MONTH of LG WHICH MAKES TO MUCH NOISE
I AM SO IRRITATED FROM THIS A/C.
PLS DO SOMETHING FOR IT

GURJINDER SINGH
[protected]

akr1966

Jan 21, 2011

i spent 1700.00 dollars on youre product in august99 in nov 99 it quit working had repair people come back out fixed ittwice now in late october 2010 it quit again called the business that sold me the ac and the owner died they would not return my calls about who was doing warrenty work so i gt hold of the salesman who reccondmended a guy who charged me 75.00 to tell me the compressor was bad he couldnt get parts so i called 3rd tradition heating tey charged me 220.00 to install a new compressor still not working correctly so now i have 3000.00 in an ac and heating unit that has not run for a year yet without sometype of major problems i cant even find a number to call and talk to a live person about my complaints this is not good business to make someone spend their hard earned money on this type of problems i would like for someone to contact me fromthe company please

lakhan traders

from Mumbai, Maharashtra

Mar 22, 2011

dear lg costamar care
i will buy spilt ac model.no. sa5cw2af bill date[protected] i will complate
many time my ac start and stop only few minute pls so clear

sunil choksey
m.[protected]

dineshagarwal

from Kolkata, West Bengal

Mar 28, 2011

LG — Excessive noise in AC

I had lodged a complaint regarding excessive sound in the LG window AC. Instead of solving the problem, I met with some rude experience while interacting with their service personnel.

This is really humiliating that after you have purchased an LG product, you will only be required to pay some more to get genuine problems solved. The company is least bothered.

dineshagarwal

from Kolkata, West Bengal

Mar 28, 2011

The Indian consumer is being taken for granted by the LG company. They think that we are all uneducated illiterates and can be fooled into buying the products without expecting any service

ashok kumar patnala

from Hyderabad, Telangana

Mar 31, 2011

This is to bring to your notice that the LG AC model No. Split AC LSCSCW2VF1 Sl. No.911NLBU003149
is frequently giving trouble i.e. leakage of water from the AC. The LG Service People are attending and rectifying, but the same problem is recurring without any rectification. Service charges are being paid. without any rectifiction of the origtinal complaint. we request you to kindly go through the complaint and any delay in response or non rectifiction may lead to a consumer complaint as we think that the product it self is defective as we are getting the same problem again and again. Please treat this as urgent and reply.
Ashok Kumar [protected]
e; mail : [protected]@rediffmail.com

v.nagesh kumar

from Noida, Uttar Pradesh

Apr 5, 2011

Hello Sir,
I am NAGESH KUMAR, I purchased LG split AC 1Ton last year 31.5.2010 in Chennai. Now the AC is not working for past ten days. Regarding this I complained to the Customer care center Chennai over phone[protected]. on 31.3.2011. Next day 1.4.2011, one person was sent by customer care and he told that the AC is not working because of the Gas leakage. And he told that he come tomorrow and will attend the repair. So far No body has come and rectify the problem. Again I complained to the Customer Care on 4.4.2011, 5.4.2011 &6.4.2011. My complaint no is RNA[protected].
But no response, no service from the service persons. I kindly ask you make necessary action for rectify the AC.
thank you.
Sincerely,
NAGESH KUMAR

ANSON ANTONY

from Pathanamthitta, Kerala

Apr 16, 2011

Sir, I am from kerala, Kottayam District. I purchased 1.5 ton split ac from kottayam dealer QRS. But this ac is still not working, I am not happy. 4 times this ac is serviced, sir resolve my problm, speedy.
with regards, Antony Metal Arts Studio, Palace Road(Near Fire Station)
Kottayam-1, Kerala State.
Ph.[protected]

madhurima20sep

from Gurgaon, Haryana

May 1, 2011

hello sir,
i am madhurima from noida z-382, B sec-12. my windo ac is not working and i have got your AMI service. i all so com planet in your service center my no. is [protected] but still no one is getting action on my complaint and also shows rudeness with me i have suffered since 20 days so please kindly take action on my request i have an other opposite which is given by consumer court so do't bother to go there
thanking you
your sincere customer

gufrankhan528

from Mumbai, Maharashtra

May 4, 2011

I have byed LG A/c 2 ton from ashoka trading company shop no 46-47 sector 16 market faridabad on dated 25/4/2011, he biiled me model no LWA6EWIFI sr no 000431, i found cooling problem in the same and i complain for the service, your LG representative confirm that A/C which i have buyed is of only 1.5 tone with model no LWA6EWIDFI, i have been make fool, after that i complain to the shopkeeper, but he is not giving any response, so i have planned to go in media for this 420 cause, if my a/c will not be replaced with in day and also will go in consumer court.

i request LG to not provide dealership lience to these type of 420 people.

Regards,
Gufran Khan
Barkat udyog pvt ltd
faridabad

joshi classes

from Karnal, Haryana

May 5, 2011

Joshi Classes Pvt. Ltd. 54-B, Krishna Bhawan, Prag Narain Road, Lucknow has a total of 16 split Air Conditioners. Model No: LST1862QCP.(Whisen), 8 of these AC's are ot working it stoped working as soon as the warranty finished. now we have no after sales service. & we were informed that a part called PCB is not manufactured any longer. We have the phones & names of the various managers we have spoken to in this response.

sureshanumukonda

from Hyderabad, Telangana

May 9, 2011

Dear sir,

i have LG split a/c. recently i have been transferred from visakahapatnam to Hyderabad. after coming fixed my unit in my new house. big sound is coming from out door unit. what to do? guide.
A.Suresh, plot no 113, opp.APSEB sub station, g2 sivaganga arched, mayuri nagar miyapur, Hyderabad. cell [protected]

RAJVARDHAN

May 18, 2011

MY AC NOT WORKING PROPERLY YOUR LINE ALWAY BUSSY.

PLEASE SEND YOUR MAN TO REPAIR THIS.

MY AC NAME IS INTELOO AIR

MY PHONE NO.[protected]

rockyz74

from New Delhi, Delhi

May 19, 2011

LG — AC not working

i have bought LG split AC 1.5 tonne on 26/12/2010 and install on january 10/2011. when i started ac in april 2011 ac is not working properly, i have complaint more than eight times for this to LG custmer care from april 15/2011. no one come to solve the problem.ac is diffected and not working

Moumita_Basu

from Hyderabad, Telangana

May 22, 2011

LG Split AC — Repair of Newly purchased AC

From: [protected]@hotmail.com
To: [protected]@lgindia.com
CC: [protected]@lgindia.com
Subject: Complaint against newly purchased LG Slipt AC-Urgent!
Date: Sun, 22 May 2011 13:45:38 +0530

Hi Pankaj,

I am a old customer of LG products and i have been using the same in my offices and home as well. I had recently purchased a slipt AC for office from Metro Cash & Carry which was installed by the LG installation center. Purchase Date; 3rd May 2011 in the name of A. Basu (my father).

But the same has stopped working since yesterday, late afternoon. Naturally we dailed your customer care no[protected] around 8.pm and we were told that the engineers would visit us within 24hrs from the time of complaint. However after waiting till 12o'clock in the morning we had called cust care again. This time some male representative took the call and said that " I have taken a note of it but cannot commit that your complaint would be addressed within a day since today is Sunday"

Now, may i ask is this the way you are providing the support to your customers? During purchase of any product the sales representatives give an idea that we will be given support 24X7 related to any problem with the product and now when there is a genuine problem the support team is having such a relluctent attitude!

We are facing serious problems in the office work and unable to find a solution to this since noone from the LG team can promise to send an engineer to repair the product!

If this is the scenario then am afraid your projecting a very wrong and recullent image from your company which will result in drving away your customers to your competitors.

i would therefore request you to handle these situations sensitively and recruit proper cust care executives to tackle situations properly.

Regards,

Moumita Basu

Address ; 198/2 Santoshpur Avenue,

Kolkata 700075

Ph [protected], [protected]

shrikant patwa

from Gurgaon, Haryana

May 26, 2011

LG AC 1.5 TON — AC NOT WORKING PROPERLY

DEAR SIR ,
i purchase one LG AC FROM VIDEON electroincs & television,jayanti bazar, jaipur on 26th april 2011.
LG AC Detail is as
Model No: LWA5GR2D.AELG(IN)
Date of purchase:26 th April 2011
LG AC: 1.5 TON
Location: Jayanti bazar, jaipur
I want inform you that from the date of purchasing it has occurring problem that it stop working after running few hours or some time in few minutes.i put complaints in your LG customer care .one untrained guys visited to my house without giving solution he went away without signing on his job card saying that AC is OK you have electricity problem.i have resolved all electricity problem as well taken separate line. but still it has same problem occurring .i have call to LG AREA SERVICE MANAGER so many time but he hasn't pick my number. i am feeling cheated to take L.G AC.i took it because of good brand name so i hope it will delivered me good service but right now it has make my life hell really.so much of money i have invested to rectifying the problem but problem remain the same.
so i requesting to Senior person of LG people to sent a good service engineer who give me right solution to resolve the problem or change my this model to new one.
else if i couldn't find any help from the company i will go to the consumer court.
so please look into the case and help me asap
Name : shri kant patwa
Address: 3- sahar house
Civil lines
Jaipur
Contact: [protected]

shrikant patwa

from Gurgaon, Haryana

May 26, 2011

i am highly disappointed with the service level of the company

pabitramohanty

from choudwar, Odisha

May 31, 2011

Dear Concerned person,

Gd,

I sri Pravat Kumar Mohanty purchase one split room Air conditioner (Model No: LSA5CW2AF5) on.7/6/2010 at choudwar, cuttack, orissa . At that time they assure me for immediate service as and when required, but unfortunately the above product not working properly from very beginning of installation. we have ask for solve the problem but no one from LG service center help us for the same. Meantime pls note M/s. Jagannath service center at Rajendra nagar cuttack branch, orissa taken the above ac 20 days back but not resolve the problem yet.

Hope you will solve the above issue as urgent bss.

look forward your co-operation.

brgds,
Prabhat Mohanty.
mob [protected]

murugesanag

from Chennai, Tamil Nadu

Jun 15, 2011

LG 1.5TON Windows AC — Frequent problems in AC from date of purchase

LG 1.5T Windows AC purchased from AC mart, 32-A, North Usman Road, T.Nagar, Chennai 600017 their bill no.176/10-11 dated 15.05.2010, same day installed.

From the date of installation the AC started giving problems like more noise, no cooling etc and immediately I made a complaint with AC Mart and their mechanic came but the problem remained same.

I made a written complaint on 14/08/10 to AC Mart and again the machanic came and informed the outlet to be changed and he did at our cost but the problem not solved viz more noise,no cooling.

I wrote letters to AC Mart on 14/08/10, 17/09/10, 14/01/11 and 25/01/11 and several complaints over phone and internet.

Our last complaint made on 11/05/11 COMPLAINT NO RNA[protected], RNA[protected] WERE UNATTENDED. AGAIN MADE COMPLAINT ON 13/06/11 NO.
RNA[protected] AND THE MECHANIC CAME YESTERDAY AND INFORMED THE WARRANTY IS OVER ON 14/05/11 AND HE WILL CHARGE RS 350.00 FOR INSPECTION OF THE AC AND FIND OUT THE FAULT.

SO FAR 17 COMPLAINTS WERE MADE BUT THE PROBLEM CONTINUES.

Ravi Pandey

from Gurgaon, Haryana

Jul 2, 2011

LG/ Window A/C — Non functional Unit

Sir
16 month old unit is a constant job on hand.Frequent complaint lodging phone calling is routine.Last repairing after 9 days of complaint lodging and further 10 days o[censored]nit lifting have sustained 5 days of normal functioning, and we are again at it........... of course lodging a fresh complaint.
Pl. do something concrete.

cooldamak

from Dera Gopipur, Himachal Pradesh

Jul 4, 2011

we have purch lg 1.5 tons ac in 10 oct 2005 and on 28 sep 2009 its compressor is dead and as par warranty ur service man change its compressor and gas and plug they have charge 1900 rs for gas and now its create again problem ur customer care no [protected] is not responding i dnt what i hve dooo second tym its create problem ...i m not satisfied wid ur product and service and respected in future i hve never buy lg product and also suggest 2 my friend not gooo wid lg product ... so please respected i[censored] want 2 save ur reputation... then please send ur service guy ...i[censored] /////////////

regd
damak taneja
785 sector 14 sonepat (haryana)
[protected]

nk02431

from Kunigal, Karnataka

Jul 17, 2011

MY LG WINDOW AC stops after every 3-10 minutes running. However during its 3-10 minute run the compressor also starts and cools. But after 3-10 minute when it stops, I need to switch off the stabliser and switch on it again after 1-3 minute gap. Sometimes even it does not stops and keep running for hours. What could be the possible reason for it as your technician could not resolve the problem as problem did not occur during his presence.
Neeraj Kumar

pkrsingh

from Bengaluru, Karnataka

Aug 25, 2011

AC Service is Poor
I Bought an AC from Medavakkam, Chennai, Tamilnadu LG dealer. AC has gone bad in 2 months and I have been asking the dealer to change it. He is giving excuse saying next week AC will be replaced. It is over 1 and half month but next week does not come

Michael raj

Sep 15, 2011

We have 7 A/C in Amc, We register comlient 2 months before, Service eng person attened the issue, . He replied to us some part need to be replace in A/C, Still problem is not solved. Lase few weeks we call his mobile number he responded not properly over by phone.that complaint still open.

Thanks & Regards,

J.Michael

Maintenance, Minda SAI Limited, G-42, Sidco Indu Estate,

Kakkalur, Thiruvallur Dist,

Land Phone: +[protected] | Mobile Phone: +91 [protected], 31

E mail : [protected]@mindasai.com | web site : www.minda.co.in

Prakhar Malviya

from Mumbai, Maharashtra

Nov 21, 2011

Dear Sir,

We are from Real Estate Company, Aryavrat Housing Construction Pvt. Ltd. our project site at " British Park" Bhojpur Road, In front of IPEAR College, Bhopal (M.P.), India. Sir we have booked a complaint of my 1 Split AC outlet to be repair at our site, after that the person was came from (A2 Enterprises M.P. Nagar, Bhopal Contact No.[protected], 4064517) last 5 days there were no response from A2 enterprises, whenever i am try to contact them they increase the time like friday to saturday then monday now its tuesday, we want speedy resolve the problem.

Regards

Prakhar R Malviya
Astt. Manager (HR)
AHCPL, BHopal
Contact:- 91-[protected]

Nainesh Vaid

from Mumbai, Maharashtra

Dec 22, 2011

split window a/c — not working

Sir
I had bought a 1.5mt split a/c from Vijay sales Mumbai, for the day one the a/c is not working, when ever the machine is inspected the reason given is that the gas is over, the machine was taken away by the authorieded service person for further investigation but the problem continues, now the only option remains is refund or take the matter in the consumer court. I hope on receipt of this mail there would be response from the corporate office.
Regards
Nainesh Vaid.
[protected]@gamil.com

ratnakaram

from Nizamabad, Telangana

Mar 28, 2012

Hello sir,

We have purchased 2L.G. Split A.C 1.5tons while installation one of the outdoor machine was set in the right place and the second one was placed in the congested area i.e in the closed area where air is not flowing freely.The service men didn't say any thing while installation but after some days the room was not becoming cool and we have called the service men and they have said the machine was set in the wrong place sir .So we asked the service men they said sir you have to change the position of the machine to open place were air flow is sufficient and we accepted to that and told to start the work and they brought angular s and installed machine in the open place and for that they have charged Rs1800.Its very Stupidity to charge for changing the out door machine from one place to another how can we survive on paying the amount like this ...LG service center name is COOL CARE AGENCIES AUTHORIZED LG A/C DEALER SALES & SERVICE.OPP.CITY BIG SUPER MARKET VALLALAVARI VEEDHI, KASBABAZAR KHAMMAM...[protected] and name of the PROPRIETOR SK.SHAKEEL..IF THE SERVICE MEN CHARGES LIKE THIS HOW CAN WE BELIEVE THE COMPANY PLEASE TAKE NECESSARY ACTION ...email-raju.[protected]@gmail.com

FROM
R.LINGARAJU
CELL NO. [protected]
ANDHRAPRADESH
KHAMMAM.DIST

ghouse81

from Mumbai, Maharashtra

Apr 3, 2012

i have problem in my split ac bought just 4 months before, contacted 7 times the customer care but there is no response from them, no one has come and checked.the customer care has given an number to contact ( [protected]) but the service is worst, they take the details & say will call in 24 hrs but till date no one has ever called, its the worst service i have ever seen, i have been long time customer for lg but now i need to seriously think on it

ghouse81

from Mumbai, Maharashtra

Apr 3, 2012

LG SERVICE IS THE WORST SERVICE, I HAVE EVER SEEN

PLEASE DONT BUY ANY PRODUCTS FROM LG

radhika parulkar

from Mumbai, Maharashtra

Apr 22, 2012

Air Conditioner — not working from the time received

the air conditioner samsung is not working from the time it is purchased.it was purchased on 30 march 2012.

sairam_pillai

from Mumbai, Maharashtra

Apr 24, 2012

My product is LG window AC and i booked for a general service 1 week ago but still i didnt get any response or call from the office or executive and really i fed up by calling the customer service daily for lot many times but not yet the problem was solved.For signing the AMC they were calling me frequently and the follow up was very fast and good but while coming to the service part they are not even responding the customer.i need immediate action to solve this problem .

alilucky

from Hyderabad, Telangana

May 4, 2012

we have Lg Ac 1.5 Ton in 2010 After purchase i use only one time then it stop working i call many time to customer services and i ask them what should i do there took address and told dnt worry we will come and repair but there havnt we went to store many time big bazaar abids but there havnt reply and responce sir we will come and repair but havnt not what should i do ... my a.c is still in warranty but this guys are not coming ... what can i do... i want to repair my a.c

rgds

City Heights apts - 403
mehdipatnam
near blood bank
Sara Naser
[protected]

mk.vijaya

from Tellicherry, Kerala

May 8, 2012

I have purchased a 2 T split AC frm a dealer in Chennai and the same remains faulty since its installation.
The call centre was contacted and when the service people came they said that the gas is leaking and needs
to be refilled which was done at extra cost. Again after a week the condensor was faulty which was replaced
at extra cost. Now, the compressor is faulty and the call was registered on 16th April 2012, to which the
service people are yet to come and rectify/replace the compressor. I call on the service people almost every
day and they are not bothered to call me/rectify the problem till date. I am really frustrated with the LG product
and feel sorry for having purchased the same.

Kindly arrange to send the service representative immediately. NOw that the summer season has started in Chennai
it is difficult for my mother who is a bed ridden patient without AC, which was installed specifically for her.

Kindly give top priority for this.

Regards

Vijay
[protected]

abhikumarpat

from Patna, Bihar

May 24, 2012

I have purchased an Window AC of LG model no is LWA5BR3D SR. NO. 19342 on 29th apr 2012.
There is a cooling problem in AC i have complained on 16 may 2012 (complain no is RNA[protected]
but no one came to check the problem agian i called to LG service centre[protected] on 18th may 2012
then two technician came(Named Mehraj-[protected]) at 6.00 pm for timepass but couldn't solve the problem and they return. again i called the service manager([protected]) on 21st may 2012, he committed to send engineer next day but no one came next day.
again i called the service manager([protected]) on 21st may 2012. He said that i have forgotten and again committed to send engineer next day. On 23rd may 2012 11.15 am an engineer Javed(mob-[protected]) came and checked . He said - there is problem in compressor and he removed the machine from window to send the service centre but till time 5.00 pm of 24th may 2012 no one came to eceive the AC Machine.
On 24th may 2012 i called to engineer Javed(mob-[protected]) at 10.15 am
On 24th may 2012 i called to service manager([protected]) at 10.41 am(5 times) he said sir i am calling back in 30 Min but he didn't call
On 24th may 2012 i called to Customer care [protected] they gave a number of Miss Bhavna[protected]. I called on this no 14 times but no one responded.
So please look in to the matter . if there is a compressor problem in new Ac it means there is manufacturing problem and company have to change the whole Ac.After complain 9 days passed. Take action otherwise after 48 hours i will go to Consumer Court.
Regards
ABHISHEK KUMAR
[protected]
[protected]
[protected]@gmail.com

Floori Jain

from Mumbai, Maharashtra

Jun 1, 2012

I purchased a LG Air Conditioner about an year ago and want a first service of the same I thereby request you to make it as soon as possible.
Regards,
Sanjay Kumar Jain
BALDHARAM
D-254 Indravihar
Kota, Rajasthan
324005
Contact no.[protected]

Mrityunjoy Sen

from Mumbai, Maharashtra

Jun 7, 2012

LG Electronics - Window Air Condition — No response

After lodging complaints to LG Customer Care vide RNA[protected] dated 23rd May 2012 for AC not working, the Company have sent one person from their service centre Comfort Point located in Goregaon, Mumbai. He convinced us to go for AMC for which we agreed & given a chq. Post I called up on 25th May 2012 to LG customer care.They said they have put my complaint on fast track.Meanwhile I have been calling Service Centre-Comfort Point, they are not clear when they will resolve my problem. Subsequently I called up LG Customer Care Vide- RNA[protected] dated 28th May 2012.They again said they will put my complaint on fast track. The Calling agent gave me her supervisor's Mr Sajid's mob no [protected] which is either busy or switched off. Till date my problem is not yet resolved.

LG Electronics Customer Care

from Delhi, Delhi

Jun 19, 2012

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

de50

from Bengaluru, Karnataka

Jun 27, 2012

This is with regards to be complane no.RNA[protected] dt14.06.2012 and RNA[protected] dt 26.06.2012 lodged by as on 14.06.2012 .we are totally unsatisfied with the services provided to as by your technician,
as the split ac a stiil not colling,

Please improve your quality of services.

Regards
Ved Prakash
[protected]

anto_prakash

from Gurgaon, Haryana

Sep 5, 2012

Problem in Room Air Conditioner
Dear concerned person,

On 19th April, I bought one split room Air conditioner (Model No: LSA5MR3T.AMLG) from VASANTH & CO, PURASAIWALKKAM, CHENNAI. At that time of purchase they assured me that it will good air con and they told there will be no problem, and they also gave me guarranty that if anything happens, it will be immediately replaced with newone.
After three months it gave an error and it stopped working, I have called service centre and as well as the seller on 16th of August and I have given a complaint and went to the showroom and explained everthing to Mr. Vijay in that selling center.I had been contacted with many people and my Aircon was an exhibition for the service people to come and visit my residence ( at least four times) and still no could to rectify it.Now the condition of that Ac is completely dead. I want to get it changed it with new one.
Hope you people will hurry up with your activities.

FYI: I have attached the bill copy as well as the complaint copy also

Regards
Antony Jayaprakash
Chennai
Ph: [protected]

dhivyaperiasamy

from Gurgaon, Haryana

Jan 5, 2013

Dear sir,

we brought a LG 1.5 tone splitAc on 18.4.2012 it will work properly for six months.after that we are facing problem in our ac its not even working, before 3 months we complained, mechanic came he didnt give any proper response, for the past three months my AC is in repair only.really we are getting poor response from the customer service.since we are in rural area there is no service center in our city.so kindly consider this complaint and make the service as early as possible.

I am very much disappointed in the customer service.

Regards

Dhivya
62-d kuttai street,
R.p.Pudur,
Namakkal

[protected]

vivek tiwari 11

from Jaipur, Rajasthan

Jun 1, 2013

We have puchased Lg Ac 1.5 Ton in 2012 and are never satisfied with his output.I think its a defective piece.Now last yr i complained for 3 times but it is so not satisfied and this year the outer has gone to lg service center for many times, therfore the problems are same.Now again this yr there is some issue as it is not working properly and there is no cooling by the ac and when we called service guys from LG they came and said there is no problem but the problem is the same.I really frustated with LG Ac and thought of never to buy Lg product in future.I want to replace my ac or i will contact the consumer court

rgds
Vivek Tiwari
41/2, varun path, mansarovar, jaipur
[protected]

swetagaur1984

from Mumbai, Maharashtra

Aug 6, 2013

Dear Sir/ Mam

It’s a humble request to you that our ACs compressor which is under warranty got damage, you are requested to revert for the same otherwise please bear the consequences………… Please don’t guide me to talk to Customer care

Regards
Sweta
[protected]

From: Alipt Bhatia [mailto:[protected]@unisysinfo.in]
Sent: Tuesday, May 28, 2013 2:00 PM
To: 'Sweta Gaur'
Subject: FW: LG Service Too poor service

Regards,
Alipt Bhatia
Unisys Infosolutions Pvt Ltd
M:[protected]

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Tuesday, August 07, 2012 2:51 PM
To: 'LALIT MALIK'; 'Ramesh Yadav'; 'Ramesh Yadav'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Hi Parteek!

PFA the supporting Documents.

Regards,
Ravi Saini

From: LALIT MALIK [mailto:lalit.[protected]@lge.com]
Sent: Tuesday, August 07, 2012 2:25 PM
To: Ramesh Yadav; Ramesh Yadav
Cc: [protected]@unisysinfo.in
Subject: FW: LG Service Too poor service

Dear Mr.Yadav,

Check and revert…

Mr. Ravi-Please give us a favor by sending the scan Amc copy o[censored]r defective ac

Thanks
Lalit Malik
ASM-karnal branch
Haryana
[protected]

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, August 06, 2012 11:00 AM
To: LALIT MALIK/LGEIL Karnal CS(lalit.[protected]@lge.com)
Cc: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); HARSHA RANI//LGEIL Karnal CS(harsha.[protected]@lge.com); NARESH KUMAR/LGEIL Karnal CS(naresh4.[protected]@lge.com); 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Mr. Lalit!

Waiting for your response. Still my AC which is under AMC is not working.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Wednesday, August 01, 2012 5:48 PM
To: 'LALIT MALIK'
Cc: 'LG Service'; 'harsha.[protected]@lge.com'; 'NARESH KUMAR'; 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Mr. Lalit!

If you are telling me to pay the pending amount on behalf of your yellow marked lines then I am very sorry to say that your service center is making fool you also. I have only one AC in my office which is one ton in capacity and that is under AMC and help number for the same is 017712. As far as the payment of AMC is concerned. I have the photocopy of cheque received by LG Local Service Center. I can share both (AMC Letter and Photocopy of Cheque) with you.

By these incidents you can estimate that how fraud your service center is. Your Own Service Center is misguiding you. I can prove that payment for the AMC has been done and the said AC is also under AMC. You are blaming me for non-payment and about the AMC of LG product. Just tell me what penalty the LG Service Center will pay if I am right in both cases, because from the very first day I am suffering only because of your Service Center.

Regards,
Ravi Saini

From: LALIT MALIK [mailto:lalit.[protected]@lge.com]
Sent: Wednesday, August 01, 2012 1:25 PM
To: [protected]@unisysinfo.in
Cc: LG Service; harsha.[protected]@lge.com; NARESH KUMAR
Subject: RE: LG Service Too poor service

Dear Mr.Arpit/Mr.Ravi

FYI

Earlier also we have intimated u

….U are requested to clear the pending payment (Rs 8000) as Mr.Yadav (Local ASC owner) has spoken to u…

Regarding call no.- RNA[protected]The Split ac is ow and Pcb will be replaced on chargeable basis….

Please Confirm ….

Thanks
Lalit Malik
ASM-karnal branch
Haryana
[protected]

From: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Sent: Monday, July 30, 2012 2:42 PM
To: LALIT MALIK/LGEIL Karnal CS(lalit.[protected]@lge.com)
Cc: HARSHA RANI//LGEIL Karnal CS(harsha.[protected]@lge.com); NARESH KUMAR/LGEIL Karnal CS(naresh4.[protected]@lge.com)
Subject: FW: LG Service Too poor service

Dear Sir,

Please do the needful.

RNA[protected]

Your's Sincerely
Khushboo
Customer Service - LG Electronics

From: Ravi Saini [mailto:]
Sent: Monday, July 30, 2012 11:46 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); [protected]@lgindia.com; [protected]@lgindia.com
Cc: 'Alipt Bhatia'
Subject: LG Service Too poor service

Dear LG Team!

This is not happening first time. Again there is service issue and there is no response from LG Team. My complaint number is RNA[protected] and still no progress. For your reference kindly PFB the trail mail of past experience.

I don’t know why every time your local service center creates problem while providing services and ultimately the name of LG is spoiling.

Either resolve the issue immediate or terminate my AMC and return my money. You are not capable to provide a satisfactory service and handle your customers.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, May 28, 2012 2:41 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Is there any alive person in LG, Who can Listen Us.

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, May 28, 2012 11:28 AM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'; 'Sir Ji'
Subject: RE: LG Service Too poor service

LG TEAM!

GREAT SUPPORT from your side. Till now no one visited my office for the repair of AC and still both calls are pending.

THANK YOU FOR THIS GREAT SUPPORT

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Saturday, May 26, 2012 5:01 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Dear LG Team!

I am taking my mail in trail so that it can be cleared that in past how GOOD experience I had with LG product. Again my Complaint RNA[protected] and RNA[protected] are pending. Out of these, one is pending from more than 10 days. Today from morning I am calling to LG Service Center and getting response that Engg will reach in evening. But when in evening at 4 PM I called on number [protected], the person replies “ABHI TO 3 HI BJE HAIN.” When I realized him that it has already 4 PM then he said so rudely “MERE PAAS ABHI OR BHI COMPLAINTS HAIN. UN KO CLOSE KRTE HUVE HI AAUNGA.”

Dear LG Team on one side I am suffering from your poor service and on other hand we have to bear the misbehave of your engineers also. Kindly suggest me any way to come out from all these situations.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Friday, April 20, 2012 4:21 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: LG Service Too poor service

Dear LG Team!

I could get only these mail ids and I am afraid that these mail-ids can help me out. As from last three days I have logged call for non-working of LG AC. Complaint numbers for these AC’s are RNA[protected] and RNA[protected], it was assured at that time that within 24 hours the engineer from LG will visit you, but till time there is no communication from LG service centre. And this situation is not for Karnal City Only. The same situation is in Kurukshetra also. Once my LG TV became out of service and LG took 5 days only to response for the call.

I can understand the level of service of LG product from these two incidents. In future I will never go for LG Products. But it is my humble request either to take back these products from me and I will not expect any money from LG or provide the service for those products. I swear that in future, I will never purchase LG Product.

Regards,
Ravi Saini
[protected]

swetagaur1984

from Mumbai, Maharashtra

Aug 6, 2013

Please don't buy any LG product if you are in Haryana

yadav.1

from Gurgaon, Haryana

May 20, 2016

LG Electronics — Refrigrator Door not working

We are having one Refrigrator Model No. GR-648 JMX 58RE1704 Sl No. J9F508KR00040. The doors of this refrigrator are not working. Please do the needful.

Rohitha

from Bengaluru, Karnataka

May 24, 2016

LG Washing Machine body is disorder, But working condition Automode also working

Please Provide your service essential at Palacollu - 534260, West Godavari District, Andhra Pradesh, Cell No.[protected]

montuprajapati

from Ahmedabad, Gujarat

Jun 7, 2016

Machine got trip in on condition

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Re: fw: very irresponsible customer service (Urgent attention needed)
From: [protected]@lgindia.com
Add contact
Sent:monday, april 28, 2008 7:50:45 pm
To: mohammed rafiq ([protected]@hotmail.com)

Dear customer,

We sincerely apologise for the inconvience caused to you, due to poor service support rendered by our branch .
The particular points that you have raised is under consideration.
We would like to assure you, that necessary action against the concerned will be taken at our end,
So that such inconvenience to our esteemed customers is avoided in future.

Thanks & regards
Aseem khan
Lg customer care
Greater noida(Up)
[protected]

Mohammed rafiq <[protected]@hotmail.com>

04/27/2008 09:49 pm

To: <[protected]@lgindia.com>, <[protected]@mgpnet.Org>
Cc:
Subject: fw: very irresponsible customer service (Urgent attention needed)

Mohammed rafiq qureshi
Sjk compound, kherani rd, saki naka,
Mumbai 400 072
Cell:91-[protected].

[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: re: fw: very irresponsible customer service (Urgent attention needed)
From: [protected]@lgindia.com
Date: wed, 16 apr 2008 13:29:55 +0530

Dear customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Further to your query, we have forwarded your issue to concerned branch service incharge and assure you that an immediate step would be taken in this regard. Please don't hesitate to contact our branch service incharge mr. M ramesh if you need any more information on his mobile number [protected].

Thanks & regards
Aseem khan,
Lg customer care
Greater noida(Up)
[protected]

Mohammed rafiq <[protected]@hotmail.com>

04/15/2008 09:48 pm

To: <[protected]@lgindia.com>
Cc:
Subject: fw: very irresponsible customer service (Urgent attention needed)

Today 27/4/08 still my complaint of ctv not resolved nor been attended by any one from your side even after myself calling mr ramesh mumbai incharge.Shame on lg service
Dissatisfied customer
Mohammed rafiq qureshi
Sjk compound, kherani rd, saki naka,
Mumbai 400 072
Cell:91-[protected].

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@lgindia.com
Cc: [protected]@yahoo.Co.In
Subject: very irresponsible customer service (Urgent attention needed)
Date: mon, 14 apr 2008 15:56:40 +0530

Mohammed rafiq qureshi
Sjk compound, kherani rd, saki naka,
Mumbai 400 072
Cell :91-[protected].

To,
Moon b shin,
Managing director, lgeil

I mohd rafiq, had purchased a lg flat slim model no 29fg2rge ctv on 12th january, 2008 from ajanta electronics, sakinaka, mumbai. The tv was faulty having patches which on complaint the dealer got it replaced but the replaced tv too consisted of the same problem which then the dealer forwarded to the company.

A technician was sent from the company who visited my place and adjusted some yoke in the tv which was of no use and indeed the patches increased to the worst .Then the tv got replaced by the company on 12th february, 2008.The replaced tv had the same problem on which i asked for a senior engineers assistance, to which a technician mr rajbhar visited and said that he would send his senior to see the problem .A senior engineer mr. Singh visited my place after 2-3 days and to my surprise he explained me the difference between a mercedes car and a maruticar .It was really great to know that you have people who can explain such things rather than what their work is, he assured and promised me of inquiring whether the same problem occurs in other tvs and would call me, but he dint returned even a call.
The other technician i.E. Mr rajbhar said to me that your tv is cheap therefore it has such low picture quality which he said in front of the dealer. Is it that you make big promises about your globally renowned products that are said to be best in class and of the highest quality which your own technicians consider to be a cheap product.
Now i too think that your senior engineer and technician were correct about the quality of your product.
By now i am fed up of your cheap quality of service and product .I even called up the mumbai branch manager mr. Ankur joshi (Mobile no. [protected]) on 11th april, 2008 who assured me of returning back a call for a feedback and said that, "i know my job". And now even after 4 days i understand how much he knows about his job and on what basis lg appoints responsible people that too in customer services.
I am totally frustrated and exhausted by this sort of irresponsible and irritable behaviour of your technicians, senior engineer, service manager and dealer.The dealer even insist me on getting other brands. You make big promises about the quality charter, your customer services, responses and quality products and even the 6 sigma's.
At the end i would like to say that i want a refund in a week or else i would to my dissatisfaction would hav to go to consumer guidance society and other such organisation to put a light on your customes services and your commitment to excellence and quality as mentioned in your advertisements and booklets.
I hope to notice some response or action as soon as possible

Aug 14, 2020

Complaint marked as Resolved

View replies

kalvathi

from Vijayawada, Andhra Pradesh

LG Reliance — recharge card is not valued is giving

our reacharge card no is [protected]
is this is card is not used is giving information.

Kindly set this our phone number [protected].

Rashmi Jain

from Mumbai, Maharashtra

LG washing Machine 7012 EN — Warranty obligation fulfillment

Washing machine purchased on 21.5.2004 & had extended warrant provided on the motor.

Washing machine stopped functioning as drain water stopped going out.

On complaint, service representative arrived & declared the drain motor to be replace on charge basis.

Service provider was not ready to listen that the motor was covered with extended warrantee & charged Rs 1360.00 for the job done today : 11.10.2007

Receipt Number THN / 12079 dtd 11.10.2007

I feel to have been cheated & had to shell out the money under compulsion as they refused to entertain the job under warrantee.
Certificate of extended warrantee of 3 add years was shown to service mechanic but to no use.

May I have the suitable reply ???

Rashmi Jain

Sohail Khan

from Bengaluru, Karnataka

LG Dealer - Bangalore (Viveks) — Pathetic customer service

I bought LG DYNAMITE KG200 mobile.a mobile wih RS5000 above doesn't have even infrared.worst pieces in market of other company have infrared atleast below this price.i can't ge installaion cd from market to install my mobile to start interne from mobile on pc.please reply and send CD

ROHIT KUMAR SINHA

from Jorhat, Assam

LG mobile B2050 — destination user is unable to listen my voice

Dear sir,

i have taken your mobile in last 19 th of dec 2006 .
its still in warranty but i am facing lot of problem with it.

like early my phone is not responding like
1.
Destination user is unable to listen me but i am getting them
2. now another problem arises it is not switching on.

i have gone through the service center in jamshedpur as i am in jamshedpur.
your auth service center tirupati teletech .
but they say your mobile board will bechange that cost 2200/- rs

so u tell me if it isin warranty why r u not giving support to it.

my mob. no is-
[protected]
s no- 611PNM717863
imei[protected]
model- B 2050

Prashant Chaturvedi

from Bengaluru, Karnataka

LG KG200 Dynamite — Hang regularly from five months

sir,
i have taken LG KG200 Dynamite mobile handset on 27 Nov 2006 .
its still in warranty period but i am facing a problem with it.
My handset is hanging regularly. I am facing this problem from five months.
i have gone through all the service centeres in jabalpur as i live in jabalpur. They are not responding well. Please solve my problem as early as possivle.

my mob. no is-
[protected]
model- LG KG200 Dynamite

Address:
Prashant Chaturvedi
C/O Shri Ram Tiwari
186, Chandan Colony,
Ranjhi, Jabalpiur(M.P.)-482005

sanjaymehta1111

from Anand, Gujarat

LG Electronics — POOR CUSTOMER SERVICE

16/10/2007

The Managing Director
LOTUS
13,Sneh Nagar main Road
Indore.

Poor Services provided by Your Navneet Darshan Show room.

I Sanjay Mehta has purchased LG Washing Machine ( Fully Automatic) Rs 21000/- from your Navneet Darshan Showroom in the month of August 2007.
On date of purchase we have asked for STAND on which machine can be kept but till date the same has not been delivered.
We have contacted at your showroom Navneet Darshan number of time personally and on telephone but till date the same is not delivered though we are ready to bear the cost of STAND.

Secondly the demonstrating Engineer has not demonstrated the functionality of Machine properly for that also we had made number of request but things are not resolve.

In view of the above I am compel to write to you and to the company for quick solution and for early response.

Thanking you Sanjay Mehta

312, SEVA SARDAR NAGAR

Behind Geeta Bhawan Indore
TNO [protected] ,[protected]
( Sanjay Mehta)

Kalaivanan

from Bengaluru, Karnataka

LG Dealer - Bangalore (Viveks) — Pathetic customer service!

Hi ,
I've LG T.V, DVD Player and Brand New Reffregerater .
T.V and DVD is not working b'coz .T.V. is 5 year old and DVD 1 year old. Reffregerater is working find. b'coz its 1 month old
can pls help me for this..

vagish sharma

from Gurgaon, Haryana

LG / xnote - 223QA2 — matter of unfortunates

dear sir/madame.greetings.
i donot want to influenced your esteemed organisation but
unfortunately i am in some doubt whether it will progress or not..I
filled my registration form on 1 april 2007 for tata indicom card
with lg xnote but till today i have not got any query or any mail in
my inbox instead of sending 5 mail since that time and also not
supposing a reply for this too.please aproch me so i will also become
a customer of yours who deliever the right thoughts for you
organisation.
Thankyou
mob no-[protected]

ajit l mule

from Mumbai, Maharashtra

LG DVD 9481 — repairng for lg dvd 9481

dear sir wee lonch thiss dvd complent be 4 75 days but no one can supported us when we call to custmer care all time they give us new complent number .
we lonch this complent by name mohan balasaheb thorat at nimgav mhalungi tal. shirur dist pune phone number is [protected] my phone number is [protected]
we get complent number r b-0103855,c-0303309&b-2000310
but no one can come to repair that dvd

plz do some thing in this matter

worm regard

ajit l. mule

Kamble vilas Sukhadev

from Mumbai, Maharashtra

LG 7130 — Wrong deduction of 30/- Rs.

I had recharged my voucher on 17/1/2008 but very next day reliance company deduct 30/- Rs. for usage of reliance world as a matter of fact my mobile LCD screen is faulty and not in operation for six months so there is not point in deduction of money.

So kindly look into this matter and try to resolve it as early as possible.

Please note that i have registered two complainta to this effect details as per below.

Complaint No : 62256870 Date : 18/1/2008

Complaint No : 62908862 Date : 30/1/2008

Mathan kumar

from Chennai, Tamil Nadu

L.G. T.V — COLOR BATCHES

COLOR BATCHES

k.kumar

Dear sir,
I have a LG Golden Eye Model TV. Now it was a problem, I informed your customer service one month back but thay are said every time we will send a person tommorrow, but till now they not send a person. I am day to day ring to your customer service person (Mr.Subramani) his not giving a proper responce. so please arrange your person to send. My complient no is.11104452 Thanking you Place: Chennai, Avadi, Tamilnadu

dr .k. upadhyaya

from Delhi, Delhi

LG / Refridere — worst service

i have an lg refrigerator which stopped working on 13-1-08.informed the service center and they sent their engineer on 14-1-08 who checked the fridge , told problem is in cable plug and it has to be replaced told me to pay 225/rs as his service charges which i denied saying work is incomplete . he insisted that he has to show the bill then only he get replacement cord so i payed him.he told by next day it will be replaced but didn't turn up . later phone call came from service center saying it would take 2days as cable is out of stock. after repeated contacts another engineer turned up on 21-1-08,by the time all perishable items got spoilt including medicines .he again checked and told that there is no problem in cable but the problem was in wall socket. he put the plug in another point and it started to work. because of[censored]ntrained service engeneior i lost medicenes worth 1000/rs ,the time and the damage to cablewhile checking and the services charges which i payed .ilearnt that better to call local mechenic then the lg sevice providers.

alfred

from Delhi, Delhi

i have read so many such posts about poor customer service, after sales service, replacing defective gadgets etc. of almost all brands like LG, Samsung etc. looks like there is nothing wrong with all these brands but something terribly wrong with the persons working for these brands in India. i think these kinds of problems do not happen abroad.

Mahantesh

from Bathinda, Punjab

sir,
i am mahantesh from karnatak dist:- belgaum tal:- chikodi i gave complet for my17 inc LCD moniter is not working properly please help me warranty period is not expired and one year remeinig.
thanking you,
yours fathfully
Mahantesh

ANURAG TIWARI

from Hosur, Tamil Nadu

LG Mobile Model No.dynamite 300 — COMLAINT REGARDING REPARE DONE AT AUTHORISED SERVICE CENTRE OF LG MOBILE AT JALGAON MS.

I HAVE PURCHASED LG DYNAMITE 300 MOBILE FROM MAHADEO AGENCIES.JALGAON ON CASH MEMO NO.1070, MY MOBILE GOT SWITCHED OFF AUTOMATICALLY.SO IGIVEN MY MOBILE AT TELUS AUTHORISED SERVICE CENTRE AT JALGAON, MY MOBILE WAS UNDRE WARRANTY PERIOD, BUT BEFORE REPARE MY MOBILE SCREEN TEXTURE WASE WHITE, AND ITS GEOGRAPHICAL POSITION WAS ALSO DISPLAYED, AND ITS WELLCOMING NOTE WAS ALSO DISPLAYED IN ITS SCREEN BUT AFTER REPARE ITS SCREEN GOT BLACK AND WELCOMINGNOTE AND GEOGRAPHICAL POSITION GOT VANISHED, THE OWNER OF THE CENTRE TOLD THAT THE SOFTWARE OF THE MOBILE GOT CHANGED BUT THE BEAUTY OF MY MOBILE FINISHED DUE TO IT.PLEASE HELP ME TO MAKE MY MOBILE AS BEFORE.

T.Aasha Nair

from Chennai, Tamil Nadu

LG - 190 Liters / Fridge — Not done in time

Dear Sir

On 01.02.08 we purchased a LG 190 liters Moon light Silver colour fridge from Victor & co,
On fixing the fridge we found there was lot of noise, we atonce informed the customer care
And got a complaint no : 20604207 dated 06.02.08, later called Mr. Mohan and he informed me that in 10 days exchange will be done ...?
But since nothing happened till 25.02.08 we called Ms Jenci - Anna Nagar & she informed me that in 02 - 03 days we will receive from the vendour
On 02.03.08 we received a fridge from reddington Distributers - To our shock it was atotal different model and different colour
When called upon Mr Prabu of Reddington Distributers he was very rude & informed me that that model was not available - agreed to pay back the cash

Today we have purchased a Ken Star - 200 liters fridge with all SATISFACTION

Request you to look into this - & revert

As no Customers - No bussiness - Pls understand

milan Jayakar

from Mumbai, Maharashtra

LG Refrigderator185L — No Cooling

I live in Navi Mumbai and bought a LG Fridge from the local dealer last month. The Fridge did not work properly from day1.I made a complain to the dealer and send a mechanic who just checked the fridge for 2 mins.and said that by setting the temperature to maximum there will be cooling but after 10 days there was still no change.We again made a complain to the dealer who in turn send a different again this who said that there is problem with the Fridge itself.Now the dealer is saying that he has still speak with the mechanic.
In this day and age of mobile phones and computers internet the dealer has not been abable to speak with mechanic in last 24 hrs.
God help us with this irresponsible company and dealers who look only for personal profit and no after sales service.

ASHISH AVINASH KHAMKAR

from Chennai, Tamil Nadu

LG/29 " CTV — Service complaint not getting resolved since 28th Mar 2008

I had a picture problem with my 29" LG CTV. So i logged a complaint with LG helpline[protected] on 28th Mar 2008. I was given a complaint No- W8C32805235. Inspite of daily follow ups with service centre & helpline, No service technician visited my home till 4th Apr. On 4th Apr they took some component form my TV & promised me of rectifying in 2 days. I am still waiting for them to visit. In between i have spoken with LG people, their service franchisee their help line & every day they tell me it will be done tommorow. My emails to LG have gone unanswered. If LG cannot resolve a customer complaint in 18 days they cannot claim to have the best service network & lots of happy customers. Any customer buying a LG product will regret later, due to the irresponsible approach of LG employees & their franchisees

Saurabh Kapoor

from Delhi, Delhi

LG Airconditioner — Defective product

company assures of its Quality product, but since I am using its AC I have spended around Rs 6000 on it as there is a lekage of gas problem which happens after every 2-3 months.I can only say that its a popular Brand, expensive but not of good Quality.

ravi khurana

from Pune, Maharashtra

Mobile LG Kp220 — MOBILE THEFT BEFORE DELIVERY TO DESTINATION

Ihave SENDED ONE COURIER TO GONDIA MAHARASHTRA HAVING WT OF -480 GM, AS I DO NOT KNOW THAT WE SHOULD MENTION MOBILE IN COURIER SLIP.
THAT COURIER DESPATCHED WITH WT OF 480 GM & RECEIVED AT NAGPUR TRACKON WITH WT OF 250 -GM..
THE MOBILE WAS NOT FOUND IN COURIER.SO I NEED MY MOBILE BACK.
PLS SUGGEST

Maneesh Sharma

LG TV (Model no: 29 FD5FGE - TA) — I have been cheated and been given a model which is out dated.

Dear Mr. Moon B. Shin

I have bought LG TV ( Model no: 29 FD5FGE-TA ) form one of your dealer ( Navrang Audio Video Pvt. Ltd, D10, Vikas Marg, Laxmi Nagar, Delhi .Invoice no: 16851 ) on 21st April under exchange scheme. The TV was delivered to me on 22nd April at about 4.00 pm. On reaching home I was shocked to see that the Year of manufacturing was rubbed of ( torn off ) from both the stickers which were pasted on both the side of the TV box. Which clearly shows that the dealer wanted to hide some facts about the same. I feel I have been cheated and been given a model which is out dated.

I have send my complain to [protected]@lgindia.com along with the photo of the both the side of the sticker which confirms the above mention facts but to surprise 1. For four days there was no response 2. some one called me from LG and said the dealer (Navrang Audio Video Pvt. Ltd ) is one of there biggest dealer and they cant do any thing about this.

This is how LG treats there customers. I don’t want your TV. Please take it back and I will buy some other brand.

Maneesh Sharma
1, East End Enclave, Delhi.
[protected]

prakash

from Chennai, Tamil Nadu

LG (LG A/C Split) — BAD SERVICES

Dear Sirs, 10.05.2008

I had been to Sekar store showroom ain Ambattur to purchase LG A/C (split 1.10) which I did. First thing I was disappointed that they have stated LG dealer will be sendign a guy for installation of A/C .But they havent turned up till 15/05/2008./ We are Keep on trying to reach them and informed about this installation . They told service guys will be coming but no responses.

The person whom we contacted are ganapathy and shajiv .
There are contact numbers are [protected] and [protected].

Complaint number : s8c51300581 There is no responses and its an poor services by LG.

Very disappointing.

Yours faithfully
G.Prakash
Cell :[protected]

Bhaskar Gurnani

We purchased an AC one year back. However in the past one year despite our repeated requests we have been able to service our AC only once. From the past three weeks we have been trying to get our second service done but of no avail The customer service people just seem to be interested in generating complaint ids and request nos . Beyond that they are least bothered about what happens thereafter. The service center (Bhushan Services, andheri east) headed by mr unmesh has this uncanny ability of not picking up our calls.
Last week the service center promised that they would send a executive this week. however on contacting the customer service they had apparently closed our service request. Wish i had purchased another company ac! Saying that the service is "pathetic " would be an understatement.

Bhupendra Sharma

from Mumbai, Maharashtra

LG - Mobile {Rd - 6250, CDMA} — Bluetooth is not working

HI..
I am Bhupendra Sharma. I have purchased LG-RD-6250 {CDMA} in feb-2-2008 It is still in warranty period.I have serviced my mobile in the dakc navi mumbai LG service centre THREE TIMES on the date of 10th, 17th & 19 may 2008 but still my mobile have the same problem "BLUE TOOTH IS NOT WORKING ".

I fed up going again & again for your service centre as well as my communication is also affecting due to this problem.
Plz give me reply as soon as possible, otherwise I will have to go in CONSUMER COURT.

ram

from Bengaluru, Karnataka

its not safe or LG products are not worth to buy... i believe LG products are dumped else were in the world thts y they are getting into indian market. none of the products have a good service satisfaction and customers are not handled well. when we lodge a complaint it takes nearly 15 days for them to attend the complaint morever these sales persons always give excuses that they met with an accident. its better to go for products like whirlpool, samsung, philips, sony the services are good

Dapinder Singh

from Mumbai, Maharashtra

i bought the same set yesterday.. i also am not able to connect to internet via blue tooth.. data cable also dont support windows vista.

ravindra budaniya

from Lucknow, Uttar Pradesh

LG Rd2030 — want to change my mob no

deer sir
sir i have maharastra's no [protected]
now i am shifted to rajsthan and want to keep same handset and want new connection so suggest me.
modle no LG RD2030
RSN: RLGHS[protected]

shekhar

from Akola, Maharashtra

LG- dvd writer — not any responsce from cutomer care

sir
i m buy lg- dvd writer in aug 07 after only one week it does not work properly, means not read or write any dvd, write & read only cd so i give my writer to cutomer care at yash servies, dwaraka apt. saniwar peth, near bhave supari, satara-[protected], mob-[protected], then after 3.5 months i get that dvd writer witout ok, so i give again give at same dealar at 01/04/2008 and i does not get till date

pls reply me shekhar
[protected]

riddhi j.sarogi

from Mumbai, Maharashtra

have got split A.C. Of L.G. Last july and i am facing problem with a.c. fan which is not working since last 7 days and i have complained to call centre n number of times but no engineer have come till now to rectify the a.c, My complain no is 61003447 dt 10.6.08, my address is riddhi j.sarogi, m.f.global, 17/c gokul nagri 1, thakur complex, kandival (e), mumbai 101, tel 66998841

Vijay m bagul

from Delhi, Delhi

LG Refrigerator — Low quality product and very poor service

I have perchase LG Refrigeretor from sales corner Vadodara. dated 21/6/2007
from last two week facing problems, no cut off, no termostat swich working properly so refrigeretor continues heating and due to heating plastic defrost bowl brocken, so that water droping on comoressor and flooring and not geting cooling efect properly
technician change cut off switch two times but no result, so pl change new one

Mahendra singh jadeja

from Valsad, Gujarat

Dealer support — Complaint regarding poor service from distributor

I am a retailer of your company from 9 years.In my area all the retailers have got vodafone light board and gate, but i am not getting this facility my sell of new cards and recharge from demo card is good yet they are doing this to me after lots of request of above things to concern person.As i have already written about my compaint i have to suffer from poor dealer suppot from your side. My distributor is
B.A. Enterprise
133, Silver complex.
Opp. Baroda Express Highway
CTM Highway, A'bad. Mo: [protected], [protected]
Sales Man :- Vishnu bhai [protected]
Sales executive:- Atik bhai [protected]
So plz solve my problem as oon as possible...

My contact no : [protected]

Sanjeev

from Pune, Maharashtra

LG Mobile KG195 — Not able to access Internet via LG KG195

Despite lots of follow-up with the company officials, I have not been given help in solving the PPP error that I am getting while using Dial-up connection.

If any one has any solution, pls. let me know.

Thanks,
Sanjeev

Vijay Kumar Mahajan

from New Delhi, Delhi

I WAS TREATED NOT IN A GOOD RESPONSE BY ART COOL SERVICE CENTER (KOTLA).I HAVE A COMPLAINT AGAINST ACs REMOTE WHICH IS NOT WORKING . ART COOL SERVICE HAD GIVEN A TIME TO COLLECT A NEW REMOTE ON (23 JUNE 2008).ON A DELIVERY DATE THEY ARE NOT ABLE TO GIVE A NEW REMOTE.THEY ARE USING ABUSING LANGUAGE IN SHOP.THEY ARE NOT ATTENDING CUSTOMER"S ON TIME.ON A SCALE OF 10 I WOULD LIKE TO GIVE "ZERO" FOR THEIR SEVICES AND NOT ATTEDING CUSTOMERS.I HOPE IN FUTURE I WILL NOT FACE THESE FROM LG SERVICES.

PRATIBHA MALHOTRA

from Kolkata, West Bengal

LG/ AC — COMPLAINT NOT RESOLVING DESPITE REPEATED CALLING

WINDOW AC IS NOT COOLING & COMPLAINT WAS IST MADE & ATTENDED ON 7/05/08 BY PAYING Rs 225/-. After that many complaints were made & the last 1 was made on 20th june.. N8C62000842.
The ac thermostat is not working & i had requested to install the remote facility unit.
This is very dissatisfying from a well reputed copany like lg.

Ashwani Gandotra

from Mumbai, Maharashtra

LG Referigratop 430 ltrs — Door dismanteled

Comp. Vide Request Id no N8C63000360 dated 30.6.2008 (uegent) at 10.00am
Mr Ranjit Service engr came at 4.00 o'clock and noted the same and urged to carry the Fridge at their Sevice station and in turn Standby Fridge shall be provided on 1.7. 2008 at 11.00 am sharp, in view of a function at my home on 4th of july. Mr Manuji Srivastawa ([protected]) also assured for the same.

on 1.7.2008 at 12.30 pm I enquired from Mr Srivastava, who in turn told that the fridge is being carried to your place and reaching shortly. But all in vain. Following tele- calls remain unresponded despite chain of calls at your customer care centre too. I was made to call at [protected] (Ms Shashi Incharge of the Area) who noted down my greivance and assured to revert back shortly. But no response thereafter despite my repeated calls and no body picks up the call even. This is the general practice at the centre at all levels. Service Engnr Mr Ranjit ([protected]) has also surrendered with the plea that I have been reminding to Mr Manuj Srivastawa and I can only remind again that is it.

Precisely my complaint remains unattended till date at the time of writing this complaint ie 6.45pm

In view of foreging circumstances I urge upon the Management of the Product to please look into the matter on priority.
_____________________MY CONTACT NO [protected]________________________________

Gandotra

KUSHAL BHAUMICK

from Jayamkondacholapuram, Tamil Nadu

LG Mobile - Rd3000 — NON COOPERATION OF SERVICE CENTRE

DEAR SIR

THIS IS TO INFORM YOU THAT I HAVE A LG MOBILE WITH ME

MODEL - RD3000 WHICH IS GIVING SOME PROBLEM FOR SOME

.DAYS BUT WHEN I SEND THE MOBILE TO YOUR LG SERVICE

CENTRE AT HO CHI MIN SARANI, KOLKATA THEY REFUSED TO

REPAIR IT WITHIN WARRANTY PERIOD.I AM VERY SAD TO SAY

THAT I USE LG TV, WASHING MACHINE, MOBILES AND OTHER

EQUIPMENTS IN MY HOME AND I HAVE NEVER FACED ANY SITUATION

LIKE THIS. A CUSTOMER LIKE ME EXPECTS SERVICE WHEN IT

REQUIRED.

IF YOU PLEASE HELP ME OUT TO REPAIR MY MOBILE WITHIN

SERVICE PERIOD AND HELP ME OUT, I WILL BE OBLIGED.
AN EARLY REPLY WITHIN WARRANTY PERIOD IS EXPECTED.
A COPY OF MY BILL IS ALSO ATTACHED HEREWITH FOR INFORMATION.

YOURS
KUSHAL BHAUMICK
[protected]
3/3 J/1 D GUPTA LANE, KOLKATA - 700050
PO-SINTHEE, WEST BENGAL

Manjit Kaur

from Mumbai, Maharashtra

LG Air Conditioners — Bad Quality product and no customer care at all

I had bought 3 window and one split LG air condioners from M/s Eendee Sales and Services Pvt. Ltd in 2006.One window started giving trouble from day one and now even the compressor has also gone.It was repaired about 4/5 times in the first year of my buying it.
Mr. Jitesh of M/s Eendee Sales and Services Pvt. Ltd.was quite nice till the warranty was in force but there after he refused to co-operate inspite of me calling him up more than 10 times.
Finally i lodged a complaint with the customer care they sent people from M/s Comfortpoint to collect 2 air conditioners 1 for change of compressor and the other one for refill of gas and they promised to install them back by June 30, 2008.
What is sickening is that these people do not listen at all they promise to install them the next day.
LG should refrain from appointing such dealers and companies to carry out repaires.If this is the treatment to a buyer who has bought 4 air conditioners i can imagine the state of buyers who have bought a single unit.

SINGH & ASSOCIATES

from Pandua, West Bengal

LGINTELLOAIR AIRCONDITIONERS — Misbehave and poor service

I purchase a Window LG Airconditioner of 1.5 ton from OM AIRTECH, 54, Elliot Road Kolkata-700 016, Phone No.[protected]/[protected] on 05/04/2008. After 5 days i complain for non working of Remote. His perpon collect the remote and repediatly i call him for replace the remote, every time Mr. parekh Properietor of the firm misbehave with me, I request for Remote and he give me time and time . At last i send my staff to collect the Remote, he replace the Remote with a old Remote, after that i got same problem in the Remote. Till date not any servicing doing by him, free srvice of first qurater due on or before 05/07/2008. kindly look into the matter and relace the Remote with new remote and send the person for doing first service.
Thanking You
Yours Faithfully
BIPIN KUMAR SINGH
10/20/A, M. L. B. ROAD,
VIVEKANANDA PALLY,
BALLY, HOWRAH-711 201
MOBILE NO. -[protected]

Rakesh Lakhani

from Bengaluru, Karnataka

I have given my DVD writter for repair, I have not even played a single dvd on it.
I have given to LG Service centre, Chandigarh on 28.06.2008, Job no is N8S62803785.
I have been told to collect on 1st or 2nd July. I called up on 5th to know the status, i have been told that i can collect my DVD writter on Monday i.e 7th July 2008.
Today, i have been told by Mr Mohit & Mr Pawan, that i will be getting my writter on Wednesday i.e on 9th July 2008, if part will be available.

This is really a third clas type of service from LG. Any Service centre always keeps parts in stock,
If Service centre doent have parts in stock, then I request LG not to provide service centre to those who cant keep stock.

JAGDISH VISPUTE

from Pune, Maharashtra

LG COLOUR TELEVISION — NO AFTER SALES SERVICE

It's my worst expirience with LG, I have purchased 29" flatron gold LG CTV with PIP on 04 March 2008 from SUMARIA, MG Road Ghatkopar Mumbai, till date no one has visited the place to give us the operation training (even after requesting many times to dealer and customer helpline), On and above that the CTV has the display problem which is giving streched picture output, and part boundary data is missed due to that.

krishna prasad

from Bengaluru, Karnataka

LGKU99 — MISSING

IMEI No :[protected]
Product code : 1LGKU99N
LG VIEWTY KU990 3G POST PAV

MADE IN KORIA
[protected]

CE 01680
BLUETOOTH QD ID : B013158

CONTACT No'S : [protected], [protected], [protected]

B.K. Das

from Vadodara, Gujarat

I have the same problem what Mr. Rakesh Lakhani mentioned in above. I have purchased a LG DVD RECORDER, Model : DR165, SR.NO.:610SHSE059478 from Vadodara Central, Vadodara, Gujarat. No i am not right, now what i think, i have purchased disatisfaction. During the period i have not satisfactorily record or play a DVD. Each time after putting into the tray it will take not less than 2 minutes to access the same, auto eject out saying 'can not read'. Even after recording the DVD in itself, it can not read the same recorded one. I have tried all the best branded DVDs what LG mentioned in user guide.

After calling to local service centre they adviced do this, do that, etc. lastly what i think put the same to side & do a mind makeup. But one day hearing to my family members, i took the same to nearest LG service centre, NEEL ELECTRONICS(Authorised Service centre). They booked the same under Request ID: W8S60604189 on date 06/06/2008, work order no:325. After that i have refered so many times with same repeated one answer 'Parts Not available', we are trying to our best. One day i have tried the number to call NEEL ELECTRONICS, but no one answered. Lastly visited physically & i found the Service Centre is not there & locked. Neighbour said they have already stooped the service branch & after search i found a number to call another service centre, the person after an hour search confirm me your DVD RECORDER is here. Good, what about the same. No progress, we will take time because we are shifting branch so it will take time. I asked, when i will collect the same, the same answer before, if we wll receive the part we will return you on next week.

Now today, again after calling they have given me another request ID : W8S[protected] call on.

This is LG. Same problem i have faced on purchasing Microwave Oven & Window 1.5 Ton AC.

In your busy schedule, if you want to add extra Tension then buy LG product. Now i have started refering my friends not to buy LG products & shared my experiece with them.

What nonsense i am facing i know. Hate to LG & their customer dealing.

Achyut Tripathi

from Kolkata, West Bengal

Dear Aseem Khan ji

its really sad to me to write a compaint regarding to your bad services provided by company
i had buy laptop RD400 on 19july 2007 and since today more than three times i had deposit that laptop in the costomer care and every three times i didnt got any good response from ur end..
the biggest problem is that no near Noida costomer services center for me needs to go to Gaziabad or Nehru place..
There was problem of On/off and i had deposit laptop recently on 1of july they told me that its working fine without any problem and when i went there to delever i had shown them on spot the problem with sound also.. they said problem in Mother board and give us time for replacement under warrenty.. today is 10july i didnt got my problem solved and still my computer is in the COstomor service center in Nehru place ( challenger computers) the job sheet number is 1959 submit date 1july 08
before when i had deposit the laptop in Ghaziabad costermer care they had also not respond me well and for small problem in laptop they had took my 5days..
i m Ayurvedic doctor and every works are depends upon internet and every day i m facing loss due to no laptop.
i am also the member of Ministry of health family welware Goverment of India..
i m living in noida sector -41
please as u got my email quick reply me or suggest me what i do.. ?? i cant afford to go every day to cyber cafe and also to call costomer care ..
i have the bill and previous all three job sheet and also still my laptop comes under the warrenty . due to so much loss i need to go in Jago grahak farm upabhokta kendra and also i m forwarding one Yachika to court regarding to your costomer view towards ur products..

waiting for ur reply
regards
vaidya Achyut tripathi
H-129 sector -41
Noida -201301
[protected]
[protected]
PS:- Please provide me ur higher athority email address or contact number so that i will imform ur poor quality response for costomer.. and should take legal action against ur company under ur high officials..

Rohit Kumar Verma

from Basi, Punjab

LG 1.5ton A/C LLoyd — A/c not working

sir
I Shlaini verma resident of #470, sec21-c, Gandhi Nagar, Street no-5, Mandi gobindgarh, Punjab, had bought a new LG refrigrator, Lg Flat 29" tv and 1.5 ton llyod a/c from your dealer agency named Gera Vision which is located at main road, vishnu nagar, Jagadhari workshop.
the above refrigrator and tv are working as per their standards, but the a/c is having some sort of problem, the compressor of the a/c is not workin, the a/c is under 5 years of guarntee period.we called the above dealer about a week ago, but till now no action has been taken against our complaint.
please try to eradicate our probem as soon as possible, else i have to go to the consumer court to take neccesary action against ur company
Hoping to hear from u as early as possible
My contact num is+[protected], +[protected]

SHIV PRATAP SINGH

ELECTRONICS CARE — POOR QUALITY OF SERVICE

HELLO,

I HAVE GIVEN A HYUNDAI HOME THEATRE SYSTEM FOR SERVICING TO ELECTRONIC CARE ON JULY 4, 2008 WITH A COMMITTMENT THAT IT WILL BE REPAIRED WITH IN 7 DAYS AND I WILL RECEIVE A PHONE CALL TO COLLECT IT. TILL DATE THEY HAVE NEITHER REPAIRED THE SYSTEM NOR ANY CALL HAS COME. WHEN I TRY TO CALL THEM AT THE NO GIVEN ON THE ACKNOWLEDGMENT SLIP THEY DO NOT EVEN PICK THE PHONE.

I AM HELPLESS IN THIS SITUATION AND EVEN SCARED OF LOOSING MY SYSTEM.

PL HELP !!

REGARDS.

SHIV
=91 [protected]

Gomathi

LG Rd 3000 — To Deactivate sms on Call reject

hi,

I want to deactivate the feature "sms on call reject"
I dont know how to do that.
if anyody knows please help me.

Ramesh Kumar Bakshi

from Mumbai, Maharashtra

LG RD 6330 — complaint no. 809200729290

Dear Sir,
As promise by you my phone will be rectify after 2 to 3 days, still my problem not solved. I request you to please change my SET as soon as possible. some time it work normal & some time if I press 3 than automatically 369* & new name come on screen. Secondly microphone also not working saisfactory.
Please do needful to change my hand set

Thanks & Regards

DALBIR SINGH

from Bengaluru, Karnataka

Sir,
I purchased a Fully A/M Washing Machine 8 year ago and now it is not working properly. Please depute somebody for repair. My Address is 744, Sunny Enclave, Kharar, Mohali, Punjab. Mobile No[protected]

Thanks

Jajati Keshari Naik

Dear Sir,
I purchased a LG Mob.five days back, its battary back up is too low, though I have complaint to shopkeeper, he is not responding, I need the address of LG Mob. service centre so that I can get my battery replaced.

You have a service centre somewhere at Sec-10 Noida,
May I have the address of that.

Regards,
Nayak
[protected]

rahul

from Bengaluru, Karnataka

The product we purchased is fully broken inside & not switching on, so we are not satisfied with the product & please return our money back & mention the procedure to return you this product back.
our product code is : 4754972

regd : Rahul k salunke

MRS VIBHA CHADHA

from Vadodara, Gujarat

L.G air conditioner 1.5 ton window — Poor quality of products sold to consumer

To whom so ever it may concern,
L.G air conditioners in india have been successful due to competitve pricing, but this pricing has to take a toll somewhere thats is with the consumer, my one year old air conditioner has been giving me constant problems and inspite of repeated lodging of complaints with the local dealer, the air con is still not functioning, this is mostly due to incompetent technicians hired bu this multinational company and i believe this multinational company is not for the consumers, its against the consumers as they basicallly believe in fleecing u and making more money is aftersales servicing contracts, and the best part is the technicians take advantage in our zero knowledge of air con systems, L.g is just a brand name and ihave made up my mind never to buy this product again and will try to warn off others in future to do the same

Gautam Jain

from Chandigarh, Chandigarh

L.G Desktop Monitor — REGARDING BRIGHTNESS & CONTRAST

Good Evening S/M,

I m from malerkotla Distt. sangrur(punjab).i have bought a L.G monitor two years back.Till now its working efficently.But few days back Its I.C got damaged & i make it serviced through l.G service centre at sangrur.But now i m facing new problem, evertime i switch on monitor i have to reset brightness & contrast of it. Everytime i switch on it gets return to 100.100 & i have to reset it. Please give me some reasons why this problem occuring or try to solve it out.I will be heartly thankful to you.

Yours Eternely
Gautam Jain
Malerkotla Dated:19-08-08

SUDHIR SUDHAKAR NAIK

from Delhi, Delhi

LG KE770 SHINE BAR — POOR SERVICE

I GOT MY LG SHINE MOBILE 11 MONTHS AGO ON 20th SEP 07 FROM LG SHOPPEE, JABALPUR.BUT SUDDENLY AFTER A MONTH IT'S BATTERY STARTED CAUSING PROBLEMS AND WAS NOT GIVING PROPER BACKUP, THOUGH I GOT MY BATTERY CHANGED FROM SERVICE STATION, NOW AGAIN I'M FACING THE SAME PROBLEM AND THE VOICE CLARITY IS ALSO NOT GOOD INSPITE OF COMPLETE NETWORK.I HAVE VISITED THRICE TO YOUR SERVICE STATION BUT NO PROPER FEEDBACK AND SERVICE WAS PROVIDED.
I REQUEST YOU TO CHANGE THE BATTERY AS SOON AS POSSIBLE.

vinod dhondge

from Darwha, Maharashtra

LG W / Machine F / L 85260np 5.5 Kg — Installation & demonstration

Sir, I have purchased LG w/machine F/L 85260NP from A.K. Gandhi marketing Pvt. ltd. Nagpur on 14.07.2008. due to rainy season & not available in the station. you are requested to send the representative as early possible for Installation & demonstration please.

contact no. [protected], Ph.[protected]
Address. Vinod S. Dhondge
type 'g' 15/3
O. F. Estate, Jawaharnagar
bhandara- 441 906

amit damniwala

from Mumbai, Maharashtra

LG SERVICE DOES NOT EXIST

bulbul ray nathan

from Mumbai, Maharashtra

LG 30 litre convection Microwave — Bad after sales customer service

Purchased a 30litre microwave on 12th july'08. brand new microwave gets faulty within 1 week.complaint filed at customer centre and request for replacemen. over a month now, have been calling various numbers given by various contact points of LGbut Microwave not yet replaced. LG shows a 45 seconds add on TV for excellent customer care.

wondering who to reach now????? Plesae help

Gaurav Shah

from Dehra Dun, Uttarakhand

same with my phone...very hopeless bluetooth connection!!! any suggestions LG/RIM guys???

DANIEL VA

from Mumbai, Maharashtra

LG CUSTOMER CARE IS USELESS
PRODUCTS NOT WORTH TO BUY

REQUEST ANY ONE TO PROVIDE DETAILS OF ANY MEANS THROUGH WHICH THE FACTS OF LG CAN BE PUBLISHED SO AS TO PREVENT SUBSEQUENT USERS FACING THE SAME PROBLEM

DANIEL
[protected]

Rakesh

from Mumbai, Maharashtra

LG Mobile (Reliance) — problem defheap_free: freeDefheap.c 123

defheap_free: freeDefheap.c 123 THIS ERROR IN MY MOBILE
RESPECTED SIR,
I HAVE A LG MOBILE THIS MOBILE IS NOT RUNNING AND SHOWING AN ERROR defheap_free: freeDefheap.c 123 .
I am very confused sir, hence this is my request to you plz help me to solve this problem

with thanks

Yours truly
Rakesh Kumar

Sureshchandra Amulakhbhai Virani

I have purchased LG AC Window model no. G2 DF 1 S. No. 03814 from Mayur Electronics Ghatkopar (E) near odeon, Mumbai 400075 on 19/10/07 invoice no. 2771. Since I am Senior citizen, there was immediarely winter the A C was put in action for about 3 months. The use of AC was started in and after middle of February 2008. It was noticed that there is " no cooling " How ever it was tried three four times by varying temperature settings. Even at 16 degree C tempeature there was " no cooling " and I have to sleep with fan at full and A C was " ON " for whole night. I complained to Mayur and he in turn to LG. Some people came for servicing of A C. This was done twice. But the result was negetive. The summer started. I was unable to use A C after repeated complaints the service persons from Sai Enterprises Ltd. LG electronics India Ltd. service division Mr. Rehan, Mr. Tushar, Sardarji, and others visited three to four times. One Mr. Joseph from the same service division also visited and carried out some tests. He was confirmed that there is some defect in A C. Besides that he informed me that there are many more complaints for this model of AC. He was having list and papers of complaints of other purchasers of Garodianagar Ghatkopar (E) having the same complaints of " no cooling " He also informed that this model is defective. He informed that he would recommand for replacement of A C. I have written every time on the paper produced by every visitor for signature for having visited for complaints, that " there is no cooling " Later on in the month of May 2008 Mr. Methew of Service Division collected A C for inspection in their workshop. After couple of days he reinstalled AC in my house. It was gathered that he has checked gas leakages. I used AC on the same day, but the result was same i. e. " no cooling " I phoned to Mr. Methew and he informed he would inform to LG company and ask for replaement of this defective piece. The entire summer I could not use AC., because fan was cooler then A C. In the mean time I was moving from post to piller for rectifying the defect or replacement and also complaining to the distributor, M/s Mayur electronics. Till date i. e. till 12/09/2008 the complaint is unattended. Last week company sent his person Mr. Mansur Aehamad for inspection. Now he says that this A C is for 100 SFT. area of room, and asked me what is area of my room I said it is 108 sft. But I immediately asked him for 8 sft. more area there would "zero cooling " such that when A C was " ON " and set at 16 degree C I have to sleep without baniyan. I offered him to come and sleep in the room for the whole night with A C " ON " and ascertained. This was told to previous visitors of the company also. But the complain is not attended.
It is my reading that the company wants to escape from the responsibility and pass the time till one year guarentee period passes. The dealer M/s Mayur electronics also have hands in gloves with LG company but uses sweet tongue with us and tells us to fight with the company and they would support me. This appeares to be game plan of Company and distributors.
I have framed in my mind the LG company is useless and recommand not to purchase any product of this company and also purchase AC or other electronic products from reputed distributors. LG has in their mind to take away hard earned money of the people / public and dump rejected or defective material to the houses.
" If LG people are reading this complaint I earnestly request you to please look into the matter and either reove the defect of the AC or replace the defective piece because me and my wife are senior citizen and we have purchased such branded AC first time in our life and we faced this. "

manber singh rawat

from Mumbai, Maharashtra

Sir, I have LG KP320. Do I have anything to upgrade my mobile? Kindly confirm by Email. Regard.

krishna prasad

from Hyderabad, Telangana

LG KU99 — loss of mobile

LOSE OF MY MOBILE
IMEI No :[protected]
Product code : 1LGKU99N
LG VIEWTY KU990 3G POST PAV

MADE IN KORIA
[protected]

CE 01680
BLUETOOTH QD ID : B013158

CONTACT No'S : [protected], [protected], [protected], [protected], [protected]

Pranab Mukherjee

from Delhi, Delhi

LG Flatron TV With Dish TV — Not Delivered till Date

I purchase a Television on 13 Auguest 2008 at Big Bazar, Dhanba Branch Jharkhand. And the Sales man are convance me to delivered the meterials after 24 hours but till date 29th Auguest 2008 he donot delivered the parts at giving address, when i contect the persion he take 1 to 2 days timing always, i dont now why this type of complains are coming how i belive at bigbazar marcket . So please chek it the customer name are KRISHNENDY BANERJEE, BANKURA W.B
PURCHASE DATE 13TH August 2008 17:33 pm

Ashok Bajpai

from Hyderabad, Telangana

LG - 390 Litres Double Door Fridge — malfunctioning of fridge

i brought this fridge for app.30, 000 Rs and 1 month after the date of purchase it began functioning improperly. the refrigerator stops cooling on its own and 2-3 yrs have passed there is no improvement. the engineers came for 3-4 times but their attempts to settle the fridge were useless.

madhu

from Angamali, Kerala

LG Intellocook — not working

it is not working.Purchased from johnson pulpally.a mehanic from the shop came and replaced a part. Still it is not working.

shailesh

from Mumbai, Maharashtra

LG/ refrigerator — very poor service with complete disregard for customer care

My refrigerator was to be fixed by the LG person two week sago, he came took out the parts, left it running without a fan and disappeared and since then multiple follow up have resulted in nothing. Nobody comes or calls and the refrigerator is in danger of losing the compressor with no fan.

Worse the service center has no numbers, they are not even willing to give the number of the gurgaon office or even their corp. office. The standard reply is we are a service center and we have no numbers. My first complaint was on 30th aug., next on 7th sept. ( N8C[protected] and another one today on the 20th.

Will never purchase a LG product. I have 3-4 IFB products and they are so prompt with their service, will stick to them,

very disappointed.

degala SrinivasaRao

from Delhi, Delhi

LG - Plasmagold Split A/C — previous complaint no;20320080 dated 23/5/2008

previousley i submitted my complaint to your's, and received the same by you & you issue a complaint No:20320080, dated 23/05/2008.You also requested to me & the same is complied with your's authorised technician as early as possible.But till today there is no Progress of my complaint.Again i placed the matter before you, immediatley respond to my complaint &take necessarey action against your's BHIMAVARAM AUTHORISED servicing Center person.

mhappy2day

from Gurgaon, Haryana

LG TFT Monitor - 19" — hORIZONTAL INNE IN THE MID OF TFT MONITOR

Dear sir,
A horizontal line is displayed in the mid of the screen. It starts displaying when the screen is on.I have purchased the LG Monitor two months back From the shop COST TO COST NEHRU PLACE NEW DELHIand it is under warranty period.Please send the solution.
SENDER :
MUNISH SHARMA
UNA (H.P.) MOB. [protected]

Praveen.G

from Ernakulam, Kerala

I have lg kp220 mobile and have the airtel simcard. I activeted the gprs connection in airtel. But Icannot connect the gprs from my mobile to my PC. It may ask some softwares. Please give me the solution for this problem. Thank you.

haq

from Mumbai, Maharashtra

Dear sir,

I have purchased a fridge of 310 liters from bikaner 10 months back. just one month before it got short-circuit in side and had considerable amount of damage. When I have complained about this service engineers had recommended for replacement since product is under warranty period . so I send the required cash receipt and warranty card for your perusal and necessary action through sigma services in Mumbai . They promised me LG is going respond within 10 days for replacement through its dealers but till now nobody has turned up. Please look into the matter as early as possible do the needful since without fridge you know the problems of common man. For your reference I am putting forwarding my complaint details: h k r 8 c 9 0 8 0 0 0 9 6

MULAY SHARAD

from Mumbai, Maharashtra

LG Double Door Fridge — FRIDGE SECTION GETTING WET

Dear Sir,
I am LG double door fridge user for past 9 years & is of 412 ltr. I made a complaint to LG service centre toll free no. & the said complaint was made on 6th Sept. 2008. Their Technician came after 4 days & told that FRIDGER SECTION cooling coil is faulty. I do not understand why it takes almost 20 days to check the said coil is available at central ware housing or not. Due to poor support every day I have to waste food like milk & other periciable products.
I request you to look in this matter personally & do the needful

shivraj chaferkar

dear sirs,

we are request for you my refrigerator model no. intellocool.
today morning gas smele.

we are request for your please give me our residensial near your service centre.

with regrds,

shivraj chaferkar,
315, abhinandan biwas, 3rd floors,
r.b. marg,
ferbunder,
mumbai- 400 033

Yogesh poojary

from Pune, Maharashtra

I purchased 9 nos split Ac from Kishika Temperatures- Vasai. I was to purchase more 5 units of Lg, but instead i opted for carrier Ac. I really felt sorry for myself because for repair of my Ac (even under warranty) i had to run from pillar to post to get it done. The dealer i mentioned above was not at all concern about the critical condition i had to suffer for not rectifying the machine in time.
I am not at all satisfied with after sales services of LG. I will surely sue for damages that cost me because of the negligent attitude of the dealer. Untill today my issue is not resolved.I had given the deadline for repair of my Ac, but not a single representative from LG was able to solve the problem in time. Therfore i am compelled to take legal action, and now it has become a prestigious issue to me to TEACH them a lesson. LG Ac service is pathetic.
IF the company entertain or keep dealers like KISHIKA TEMPERATURES with them, then i am sure the day will come when LG will be nowhere amongst the competative market of today. BEAWARE that Consumers are conscious and aware nowadays.I am damn sure that from today onwards i will strongly recommend other branded AC"s instead of LG, to my all bussiness associates. A little Negative propoganda can make a big difference.

madhu

from Hyderabad, Telangana

LG — LG is worse in servicing, very poor service and the quality is very very bad

I have purchased LG washing machine and TV and VCD. Washing machine cost me around 20k, but hardly i used twice are thrice and now its not working . I called up all the service center prople and no support. Please don't buy any LG product, its very poor in quality and service.Its my very bad experience with LG

rupinder_w

LG — Defective Product, LG not owing it.

I had purchased LG Split AC in April 2006 & was satisfied with its performance. I purchased 2 more AC’s thereon & was a satisfied customer.
However, yesterday I had an issue with the First AC that I had purchased. It was very sparingly used & suddenly it stopped working. I called the LG Support & they sent 2 Service Technician to my place.
They came, checked & to my surprise they confirmed that AC gas has leaked & that is the reason it has stopped working. They also confirmed that One of the Capacitors have also gone bad & needs to be replaced.

They also checked the place where it leaked & it was found at the back of the indoor unit. They confirmed that it was most likely an installation failure or something as that part cannot be touched in anyway. When I asked them to repair the issue they said that I would have to pay for the same.

My question is very simple, Why should I pay for something that went wrong because of poor quality of product or lack of technical competency of installation LG technicians?
It should be the company who has to fix this issue & they should fix it completely.

nikee

from Pune, Maharashtra

LG 32' LCD — harrasement and cheating

Dear Sir,

My self nikunj chaudhari, i bought LG 32" LCD from Croma, Surat last year.
I have given down payment around Rs.16000/- and selected Rs.3833/- instalment for 8 month from bajaj finance, located in croma, surat only.
For that i have given 8 cheque to Mr. Gopal who is working in bajaj finance, i have mentioned amount and did a/c pay simbol and sign all cheque that time he told me that leave blank a title because there is stemp of bajaj finance,
After two days he came to me and told me that your two cheque were missing by me, can you provide me two more cheque? and he said i ll stop those two missing cheques as i have known person in Uti bank.
And i have given two more cheques to Mr Gopal. But after that i came to know that those two missing cheques were already debited in my account. And already one cheque debited Rs.3833/- and one cheque bounce and charge Rs.394/-. which is not my mistake. so i have made stop payment of all cheques given by me. Mr. gopal had given comitment to me that it was my mistake and if this case not being solved, i ll pay you this amout.
After that more than 50 times i have requested to solve the problem. And lot many time i have put effort to solve this problem from my side as when your people (MR. JAY PATEL AND MR. GOPAL)found that those two cheques were credited in surat peoples bank, surat, and said me, you have to come to help us to get details of guilty person at that time i have help them too. after that they told me to do a police complain at that time also i was also ready but after that insidence your people never came to me.
During all this harrasment i said them i m ready to pay all instalment but i need deduction of those amount which i was not liable to pay that is Rs.3833+Rs.394.
And still i want to pay all remaining instalments minus abouve amount as i m not liable to pay but your people never came to me. Even MANGER OF CROMA AND ACCOUNTANT ALSO AWARE THIS AND THEY HAD GIVEN ME ASSURANCE TO SOLVE THIS PROBLEM BUT THEY ARE ALSO FAIL TO DO SO.
REQUEST YOU TO SOLVE THIS PROBLEM AS EARLY AS POSSIBLE.
SHOULD I EXPECT POSITIVE REPLY FROM YOU?????

NIKUNJ CHAUDHARI
[protected]

syam

from Mumbai, Maharashtra

last month i bought one lg lcd 17 inch monitor. the next wek i showed one red pixel on the display. i asked the service centre in chennnai. they laughed at me and said they would take steps only if it is five pixels. this is an irresponsible answer. they are not giving proper support to the customers. now i hate lg products. so people don't purchase lg products. i[censored] do sure u will face problem. buy the best one if it costs more than lg also. the i'll be right choice.

Mangesh.Gaonkar

from Pune, Maharashtra

we had installed LG Split AC of 1 tonn last year .it had compleated its warrenty period.Now it is not working .
Name of the dealer is AIRMAX-Goa.
We had lodge the complaint to the dealer about our problem on 19/09/2008 he told us on telephone that it is a problem of card. Now you have to replace the card...end of the story.
No reply, no visit by LG service personnel till the date.
if this is the case then why LG shows advertise on TV of with in 24 Hrs visit?
Dealer also says LG is use less Company. Dont buy their product, they dont have spares

davinder behal

from Mumbai, Maharashtra

dear sir

till now nothing has been done.The lg service is the poor

On Sun, 28/9/08, Davinder Behal <[protected]@yahoo.co.in> wrote:

From: Davinder Behal <[protected]@yahoo.co.in>
Subject: Re: Failure evaporating system of Refrigerator model gl244gp4
To: [protected]@lgindia.com
Date: Sunday, 28 September, 2008, 7:47 PM

Dear Sir, This is in reference to the my mail dated 21/9/08 and your subsequent reply on 22/9/08 It is almost one week has passed and no positive action or any kind of head way has so far been made in this regard I had made complaint number of times on your customer care cell, some times they ask us to keep the refrigerator cool knob at different positions and we did the same as per their instructions but it had no improvement .some times persons from your franchisee side visited and acknowledged the fact that the refrigerator is having some manufacturing fault and they suggested some temporary arrangements by putting some thermo Cole etc.I wonder that how can you ask a customer for temporary arrangement in their products when your product is having such a manufacturing fault and you are given guarantee on that product. It is a strange to feel that a company with such a big name all over the globe can allow the product with such a bad quality to go in the market from factory. I feel that they are lingering the matter and trying to make fool of me. All my vegetables are still absorbing water and getting destroyed. You must have a feel of the cost of precious vegetables in this era of inflation. I was rather very happy with my old refrigerator (kelvinator) and service policy of that company but I am very disappointed the way I am being served by your service personals. I had many times tried the cell no [protected]

of Mr. Sumit bajaj as given in your mail but no reply has been made. In this era of competition when the customer is having a number of choices and offers of various other brands with 24 x 7 service how can ur company manages to survive by not listening to their customers or avoiding their phone calls . We had trusted your brand and purchased your product but we are disappointed by your response. All this is reflecting a bad image of your brand to me. I again request before your good self to take appropriate action by replacing the faulty refrigerator with new one or return my complete amount spent on the purchase of this refrigerator. If this time no action will be taken from your side then as a customer the undersigned has every right to go to Consumer Forum for justice., Regards Davinder Behal

--- On Mon, 22/9/08, [protected]@lgindia.com <[protected]@lgindia.com> wrote:

From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Re: Failure evaporating system of Refrigerator model gl244gp4
To: [protected]@yahoo.co.in
Date: Monday, 22 September, 2008, 4:31 PM

Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Further to your query, we have forwarded your issue to concerned Branch service incharge and assure you that an immediate step would be taken in this regard.

Please don't hesitate to contact our Branch service manager Mr. Sumit Bajaj if you need any more information on his mobile number [protected].

Thanks and Regard
Fahadul Rahman
Customer Services Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]

Davinder Behal <[protected]@yahoo.co.in>

09/21/2008 12:12 PM
Please respond to davinderbehal
To: [protected]@lgindia.com
cc:
Subject: Failure evaporating system of Refrigerator model gl244gp4

Dear Sir,

I had purchased a LG refrigerator model GL244GP4 from your esteemed dealer M/S Hindustan Traders Co. South Patel Nager New Delhi 8 on 27/07/08 vide Bill Book no.103 and Serial No.5117. During the initial stage after installation the ref. started creating problems of absorbing the water in side the vegetables. The matter was reported to your consumer care centre and the executive told us to adjust the knobs of refrigerator and fridge compartments. We did the same as per the instructions given by him. But the action could not affect the performance of the refrigerator, the vegetables are still absorbing the water and getting sauugy and destroyed.

It seems that the water evaporating system of ref is not working properly and water gets accumulated inside the ref and gets into the vegetable. It is therefore requested that this faulty ref may kindly be replaced with a new one.

Thanks and Regards,
Davinder Behal,
[protected]

[protected][protected][protected][protected]

[protected][protected][protected][protected]

R.V.Swamy

from Mumbai, Maharashtra

LG Service center — Package changed with out customer permission or request.

Dear Sir/Madam,

It is 15 days now from the date of cheating by changing the package from 199 talk to 249 corp. Till today even after three mails no reply from your organisation.

It is showing how neglegent we are acting on customer complaints & How we are playing with customers.

Pls look in to this matter & Pls change the package to original Rs.199/- LG TALK. It has already been registered in legal cell, If you didn't take necessary action i dont have other option than approaching legally.

Thanks & Regards,

Swamy, Vizag.
PH; [protected].

Hima Goel

from New Delhi, Delhi

lg pc — complaint against engineer

Respected Sir,
I have bought lg pc on 26-July-07 model no- XD9 from Micro System World. Actualy few days ago I have complainted for frequently shutting down of pc. So your engineer came to our place to attend the complaint. I will appreciate that he attended my complaint on time but when he was changing the part of cpu he had broken the "FRONT PANNEL" of our pc and also he puts 4 stickers at four corners so we were nt able to look tht broken part. We was like he had done his job but aftr few days when I was puttng cd in cd drive certainly panel came outside. We had complainted earlier also bt they never had put any kind of stickers dere but this time only to hide his mistake he had put tht stickers on cpu. After that we have complainted in customer care center.Then the person who had visted at our palce had called us and he was not accepting his mistake.

So please see to this matter. I hope some action would be taken from your side as soon as possible. As I hope you will not disappoint us.

Thanking you

sincerly
HIMA GOEL
AG166A VikasPuri New Delhi-110018
+91-[protected],[protected]

rahul

from Bengaluru, Karnataka

subwoofer — to return the product

T. Chetan kumar

from Bengaluru, Karnataka

LG KP220 mobile — Internet on mobile, Image viewer

1.I can't access internet on mobile. Mobile asks to enter the pin number while settings have to receive for the service provider

2. From this mobile i can't see the images one after other at a time. To see the next image in the memory card, again we have to go back and select view to see the particular image

Vidya Nand Kumar

from Delhi, Delhi

LG G.S.M Handset KP 220 — Complaint for G.S.M Handset Model No KP 220

Sir
I am very sorry to say that, I purchased a GSM mobile on 22.7.08 model no KP 220 LG Black, IMEI[protected], S/N 805ACVK207662, Battery S.N (s) SBPL 0095003LLLDC08314. After a month manufacturing defects (Fecia Problem) are located then I contact L.G service centre and the staff there said that to me ; company will not accept these type of problem, so you can go and purchase that again, company will not responisible for this . I am sorry to say that i was very happy while purchasing that mobile but after one month I will never purchase any L.G mobile and I am not going to suggest anyone and apart from these the customer service centre's condition is very poor, they are very rude to the customer and not having appropriate idea of any product.
I am suffering lots of problem regarding this, I hope you can understand my problem and help me out without any hesitation.

From
Vidya Nand Kumar
Advocate
Patna High Court
M.I.G 167 Hanuman Nagar
Kankarbagh,
Patna - 20
Bihar
Ph :-[protected]

Saurabh Agrawal

from Delhi, Delhi

LG 3000 CDMA Mobile Phone — Display out of stock since 1 month

Sir,
My handset display is not working since 1 month and i am going to LG service center at Punnamaly high road, Chennai again and again but every time they tell no stock. I am calling then they said call after 1 week and repeating same words NO STOCK.

KIRAN SINGH

from Delhi, Delhi

LG/KG195 — NO.NOT REGISTERED YET ON MY NAME,WANT MOBILE OFFICE SETTINGS

SIR,
I Kiran Singh[protected] MP/CG prepaid customer submitted twice my documents ID proof+Address Proof+Passport photo to the mobile store from where i get this prepaid connection.Still the nomber is not transferred on my name.
I purchased a new handset for using internet, , so immediately i want SETTINGS for MOBILE OFFICE on set of LG product name KG195..
Presently i'm in roaming in Ratnagiri Dist at Dapoli...
Regards
Kiran Singh

harsha

from Ahmedabad, Gujarat

LG / Convention — replacement of product

My complaint ID is N83A1507991 i have purchased a brand new convention 5 days ago.as i don't know how to use the convention. i was looking forward for a demo. The demo person came yesterday advised that nob is not working. there is defect. you may have to repair this. " I DO NOt agree to THIS I A purchased fresh brand new piece requires a repair " when i called the customer care. they gave list of numbers to be called all of them incorrect/ no answer. the dealer said it will take 15 days to replace the product. we could quickly give a service to this. When i called the service center the lady spoke to me in a very rude fashion. asking to send a copy of my bill and this will be done in 10 - 15 days. when i order for a new product you dont even take 15 secs / less to debit that amount from my account. why does it take 15 days to give a me a functional piece. I looking for brand new product with working condition. as i have paid full amount of money. & also i have not purchased any defect piece / lesser price. website says incorrect version of customer service and LG brand. I looking for brand new product with working condition.

WAGHMARE ARUN K.

from Mumbai, Maharashtra

LG Fridge 191pme M.silver — POOR PERFORMANCE

FRIDGE PURCHASED ON[protected] & INITIALY WITIN A COUPLE OF MONTHS FROM PURCHASE THERE WAS A HEAVY NOISE OF COMPRESSOR.
NOW FROM LAST WEEK THERE IS NO COOLING EFFECT AT ALL.
WE ARE NOT SATISFIED WITH THE QUALITY.WHY THE PROBLEM IS
STARTED WITHIN A YEAR & HALF OF PURCHASE.KINDLY REPLY AT THE EARLIEST& ADVISE THE BEST SOLUTION SO THAT IN FUTURE SUCH TYPE OF COMPLAINTS ARE NOT COMING.

tasleem

from Sikar, Rajasthan

sir good evening..
sir mera mobile jo maine 20/11/2007 ko purchased kiya tha
jisk model no. RD3000 HAI SR. NO.709CYLH2465240 HAI
JISME KUCH PROBLEM AA GAYI HAI JISKO MAINE SERVIC CENTER PER BANNE KO DIYA THA WARRANTY MAI HONE KE BAAD BHI MUJHSE PAISA MAANGA JA RAHA HAI ...
AISA KARKE COMPANY APNY REPOTATION KHARAB KAR RAHI HAI...
MAI EK PAISA NAHI DUNGA CHAYE JO HO JAYE...
MERA COMPLAINE NO. R[protected] HAI..
IS PER AAP KRIPYA DHYAN DE...
AUR MERA MOBILE OK KARKE DIYA JAYE.. NAHI TO AB LG KA KOI BHIO PRODUCT KABHI BHOOLE SE NAHI LOONGA NA HI KISI KO DILAUNGA...

tasleem

from Sikar, Rajasthan

Piyush Sharma

from Delhi, Delhi

LG Casette ACs — No Service against complaints

Dear Sir,

This mail is to inform you all that i have purchased 5 Casette ACs from M/s Mascot Engineers (Prop. Mr.Dheeraj Chaudhary) on Feb 9th, 2008.

After some time due to some defect we got three compressors failed.

We filed so many complaints for that to Mascot as well as to LGindia but still we have not got any possitive feedback from their side.

As well as we are in continuous touch with Mr. Santosh ([protected]) from LG. But still we are not geting any response.

Bills and Executive visit records are attached.

And you are requested to please urgently look into the matter and do the needful asap.

nitin bollu

from Pune, Maharashtra

i had bought LG tv 1 and half year ago . MY tv is not working due to the transistor C 6090 failed.if the transistor is not available in the market now what to do about tv. if such transistor are not available in the market why u r making LG tv. clearly u should make tv with transistor available in market . i m searching this transistor from 1 month. bad and poor service with low quality

SAVITA GEDAM

from Delhi, Delhi

LG Microwave 30 litres capacity — faulty PCB

I registered my complaint on 21/10/2008 and the complaint registration number is W8CA2106298. This PCB has been changed recently as it had become faulty during warranty period .Your Service Enginers had taken more than a month to attend the fault in the PCB.
Today, one Mr. Pradeep from LG Service centre at Wadala in Mumbai had visited my place to attend the fault and he told me that the PCB is faulty and the company should be asked to replace it. This microwave has not woked properly even for a month after the fault was attended. It is really disgusting.

Please get the PCB replaced.
My phone number is 24129660, it was purchased from M/s. Kohinoor Sales in Dadar in July 2007.

I await your reply and a responsible response.

Savita Gedam

Labagiu Imputit

Lg Microwave — Very poor product below industry standard

LMV1640DW1
LG Microwave
Died after 1 year
Fixed, then died again
discarded
LG Microwave- never again!!

TheRamesh Rajodiya

from Mumbai, Maharashtra

please send me setting of vodafone live! for LG KP220
as soon as possible

G.B.Bhatt

from Delhi, Delhi

LG Vacuum Cleaner Cp663st — Irresponsible behaviour of service centre executive and ghaziabad zone head (Manorama Tomar)

Sir,
This is regarding highly irresponsible behaviour shown by your service centre executives as well as the zonal head (Ghaziabad)- Ms. Manorama Tomar. Sir, we bought a LG Vacuum Clear on 27 Oct from Anjalika Info Sys &Tech(P) ltd., EDM. At that time we were assured that one of the service centre engineer will turn up within 24 hr. for the home demonstration of the product. But despite making 5-6 calls everyday no one has turned up. everyone is simply giving false assurance that the engineer is on the way . I also had a word with the supervisors-Mr. Ajay Tyagi and Mr. Yatinder/Jitender. After repeated requests then i was given the mobile numbers of Zonal Head (Manorama Tomar) who didn't respond to my calls. (more than 20 times made a call but she didn't pick).Sir, in the company's caption you say "one call does it all' which i believed is simply an illusion. It soothens our eyes but actually doesn't work. So my suggestion is that you either change it or mend your ways. The kind of ignorance shown on your part was not at all expected.what can we expect from the exectutives and engineers if the zonal head of such a big organization behaves irrresponsibly. Though i m sending this complaint but again expect the least that anything will be done.

naresh rameshji likhar

from Jalakandapuram, Tamil Nadu

i had bought LG tv 1 year ago your. mere ghar ki tv me faul aya hai. aur aap ka lg service no.[protected] bhi lag nahi raha hai. meri tv october 2008 se problem de rahi hai krupaya aap service pradan kare. aur muze mail kare.
add.
plot no. 100, dhanwantri nagar,
bada tajbag, panchawati ashram ke piche,
nagpur.

Deepak Kumar

from Anand, Gujarat

LG KG271 mobile — has been stolen

Dear Sir/Madam

This is Deepak Kumar, there is a reason to write a mail to you, and sir as no one helping me I hope u will get me out of this problem. My problem is about my cell which has been stolen by someone while i was traveling from Noida(my training institute) to Shakarpur(My residence, East Delhi). This is LG KG271 who’s IMEI number is [protected]. My cell having a special feature known as MOBILE TRACKER, and this Extra feature helped me to Trace that number which one is used by the thief, so this may help our lazy police to catch that guy easily, but when I complained about my cell and about that number which one is used by the thief, they deny to take any instant action against him and simply said why u complaining so late, but this is not fair, coz one can initially I know this might be so difficult to trace that thief without any information and number, but now I have that no. which one he is using, so only u r my next hope, I really not want my cell back it is not so expensive, but to pardon a thief, may be a big foolish thing, today I robbed don’t know tomorrow this may be ur turn, Please sir take an action against this.
I shall be thankful to u for this deed,
You’re Faithfully

Deepak Kumar
Contact : [protected]
[protected]

NANDA KUMAR. R.

from Mumbai, Maharashtra

LG - RD340 — LOST MOBILE PHONE - REG.

Sir,

I would like to bring to your kind notice that my mobile phone bearing No. [protected] (in my own name connection is taken) is lost/stolen from Sakthan Thamburan Bus Stand, Thrissur, Kerala and hence I request you to kindly stop service to this mobile phone at the earliest. I myself communicated this matter to the Sub Inspector of Police, Thrissure Town East Police Station and a written complaint is submitting today to the Police Station. So I request you to do the needful at the earliest.

If I get it back, I can communicate to you for your further asistance.

Thanking You,

Nanda Kumar. R.

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I HAVE PURCHASED 1.5 TON SPLIT AC 2 STAR RATING
ON 16 TH MARCH 2008 FROM BHILAI RADIO HOUSE, BHILAI ( CHATTISGARH)

ABNORMAL SOUND IS COMMING FROM FAN UNIT.SIX TIMES COMPLAINT IS ATTENDED BUT PROBLEM IS STILL PERSISTING.
TWICE THE UNIT IS REMOVED & RE FITTED . ONCE GAS GOT LEAKED IN PROCESS. THE FAN UNIT WAS DISMANTELED & FAN BUSHES WERE REFITTED. PROBLEM IS STILL PENDING.
MODEL LSA5WB2VF1 AE43DR1 - S.NO.801DRLY003936.
COMPLAINT NOS.W8C50201355/W8C42901637/W8C42805240/W8C42302625/W8C40402831/W8C40100134/W8C3...⇄
THE SHOPKEEPER IS GIVING LG CUSTOMER CARE TELEPHONE NOS. ON COMPLAINT
THE LG CUSTOMER CARE IS NOT INTRESTED IN REPLACING FAN UNIT INSTEAD TRYING TO CHANGE ALL PARTS OF FAN UNIT ONE BY ONE. GOD HELP ME
CAN ANY BODY HELP ME

Aug 14, 2020

Complaint marked as Resolved

View replies

Adesh Rathi

from Gurgaon, Haryana

Dear Sir,
Fire occurred in 2.0TR L.G. Make split unit Air Conditioner Indoor Unit at
our office on dt. 10.02.09 & Indoor unit damaged.
You are requested to send us your Engineer with offer for replacing or
repairing the Unit.
Also arrange to Visit of your Concern Technical Person for finding the
root cause of Fire because we are using approx. 100nos. of your Split
Units, Package Units & Cassete Air Conditioning Units in our offices at
A-4, Sec-24 / A-7, Sec-53 Office.
We are in process to install Airconditioners in our New Office project At
A-56, Sec-63 Noida for Covering morethan 20000Sq.Ft Area.

We are awaiting your early quick responce please.

Best Regards,
Adesh Rathi
Manager-Utility
ISGEC Group,
Saraswati Industrial Syndicate Ltd.
A-4, Sector-24, Noida-201301(U.P.)India
Tel.:+[protected], Ext.:510
Fax.:+[protected]
Mob.No.:[protected]
Email Address: [protected]@ijt.co.in

gamit jayesh

from Pune, Maharashtra

dear sir
we required specification and budgetory offer for split ac indoor model
indoor model no-LM- 3661021
CAPACITY- 2 TON

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In LG RD3000 handset, there is a feature like "sms on call reject" at setting > call > "edit sms on call reject". Please give me a solution that how to deactivate this feature.
Thank you.

Aug 14, 2020

Complaint marked as Resolved

View replies

Vaibhav Rajan Gawde

from Pune, Maharashtra

In LG RD3000 handset, there is a feature like "sms on call reject" at setting > call > "edit sms on call reject". Please give me a solution that how to deactivate this feature.
Thank you.

DHRUVAL BHARATBHAI CHOKSI

from Surat, Gujarat

Information to lg RD3000

Anand Kumar

from Kolkata, West Bengal

My brother purchased LG RD 3000 model handset with RIM connection in Bhgalpur within 15 days handset dead auto switch off. Also there are a lot of problem Battery Overheating, Batery backup etc. Now I decided to purchase nokia 2505 Handset.

There are no any L3 level service center in Bihar I don't Know how many days it will be taken in Repair.

Anand (Delhi)

Raj

from Delhi, Delhi

Hi,

Due to over heat of LG RD 3000 mobile, I need to buy head phones for this..Kindly let me know where I can get it?

Thanks,
Raj

Asish Nandi

from Bangaon, West Bengal

In LG RD3000 handset, there is a feature like "sms on call reject" at setting > call > "edit sms on call reject". Please give me a solution that how to deactivate this feature.

Kaushal Mishra

from Jodhpur, Rajasthan

i want to using the internet form LG RD 3000 using as a modem with my PC
It is Possibale
plz send answer on my email address
kaushalmishra.[protected]@gmail.com

jayashree

from Bengaluru, Karnataka

Can I avail internet facility with LG-RD3000 ?

javed akhtar

from Mumbai, Maharashtra

my lg 3000 set is auto on off problem, ,

sujan kumar saha

from Ujjain, Madhya Pradesh

LG — unwanted call and sms

I have the following RIM no. [protected] & [protected]. Everyday I receive number of call which is not from my near and dear but from all nonsence which is to be stopped. thank you.

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bought a LG i-sensor waching machine HS8014, more than one month back. Till now its kept as it is as the response from the LG India has been very bad.
First of all, the machine was delivered 7days after purchase and was told that LG delayed the delivery. Then, when the machine arrived, it had scratches on the front panel and broken lid, I was told that we can mention this on delivery slip and LG people will contact. That happened, but after that at least 4 persons have come to see the machine without any results.
On calling LG customer service we have been given many complaint numbers and many names and numbers of their personnel in Bangalore (Symonds, Mansoor, Rajesh C etc.)but nothing is done. In first place, these persons don't pickup the phone and if they pickup they promise to do the needful, and never communicate back.

It has been a month and around 30-40 calls, still machine cannot be used, making it a classical example of bad customer service, in the times when other companies are moving towards customer delight. Even LG people don't want to communicate anything.

This incident has only reaffirmed that the LG service still remains bad as was, 10 years back, but came in the words of the salesman this time.

Aug 14, 2020

Complaint marked as Resolved

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R.MEENAKSHISUNDAR

from Muluppilagadu, Kerala

Dear sir, I had been purchased the referigerator in new delhi aug 2003 from authorised delar, after that i had been transferred to bangalore, the fridge was not woking, same made compliant to customer care vide no OBA8C71000152, the technician from A-ONE SERVICES Indira nagar, checked found relay out of order same has been changed, after that the inputsource power supply was failed from the electricity board . The technician said to me after receiving power you switched on the power supply then give me feed back . Found remaining same informed to the same technician neither he did jobnor gave the feed back. He collected money Invoice No: 2283 dated 12.07.08. you Image i am living with 3 years old baby with refrigerator iam facing lot of problem even the same said to your technician also . I here by requested to you may kindly interevne in this issue and corrective action from your end.

Thanking you,
R.Meenakshi sundar
[protected].

aamir0211's reply, Aug 13, 2024

https://sites.google.com/view/acrepairnserviceinjaipur/

Shailendra Kumar Singh

from Jaipur, Rajasthan

Dear Sir
I have purchased a Micro Wave 30 ltr in the month of October 2007.I am sorry to say that no body has come at my place for demonstration till date.
Presently it is sparking when i on the electrical switch. So that it is not operating pls. attend immediately.

Thanx

Shailendra Singh
[protected]

SUJIT KUMAR HAZRA

from Mumbai, Maharashtra

Dear Sir,
I have purchased a mobile set model no. RD3600 on 08.09.2008. I am getting problem in the set from the first day. Your local service centre is not responding to this, they changed its battery, software 3 times but didn't taken it in there record & not given me its job sheet as proof. I have not used that set till date due to problem. Your Customer care no. ring once & cutted. My no. [protected], please contact me neither I will only have 1 option to sue on you.

Thanking you

RAVI KUMAR

from Chennai, Tamil Nadu

Very very bad customer service from LG...
i made compliant against my washing machine on[protected], till date it is not solved the problem...
i have called lot of times to the customer care centre ...

JOSEPH ANTONY

from Vellore, Tamil Nadu

I have registered a complaint last week stating that my semi automatic washing machine is not functioning, with M/s Vellethara Electronics, Cherthala, (PH:[protected] from where I purchased the machine.
Later I have received a message informing my request ID (S8CA2701331 ) along with your call helpline numbers - as follows - [protected] or 39010909. Unfortunately nobody has contacted me so far or anybody visited my premises. I tred your helpline telephone but understand that both numbers are NOT EXISTING. I hope you can imagine the nessacity of a washing machine in modern life.
KINDLY DO THE NEEDFUL AT THE EARLIEST.

Toshnidhi Prajapati

from Bengaluru, Karnataka

I bought the lg 29" colour television on[protected] with a warranty of 3 years and right from the purchase i m having a problem of remote even i changed the remote but still the same problem. now on frustrating the complained in customer care on[protected] and get the id W8CB0803770 with a asurance of service in 24 hr but a executive bluffed with us and remark in system as "customer refused for service" without even visit or cantact me.
Now i again contacted to the customer care and getting a assurance of again a 24 hr nw i called 5 times till not getting any response nw i going to sue them through the consumer forum.
NEVER PURCHASE ANY GOODS OF LG ITS A WORST COMPANY IN SERVICES.
NEVER TRUST ON LG!!!

N.SURYANARAYANA

from Chennai, Tamil Nadu

I purchased a front loading fully automatic washing machine from LG shop situated in the Industrial Exhibition, Hyderabad on[protected]. During installation (on[protected] I asked for stand and the extension pipes for intake water and drain systems. It was promised by the service personnel of LG that they will be provided by next day. Till this date I didn't receive any concrete action from them. Even if complaint was lodged through the customer number, they simply accept and record the same.

I personnel feel that LG might have trained the concerned personnel to be obedient to customers by words and not by deeds.

In such case how can we trust LG and its services.

venkateshwarlu lade

from Mumbai, Maharashtra

I brought a LG Microwave from one of the Biggest Chain of Stores "X-cite" in Hyderabad, 8days back, but so far, i had not used the equipment, because No demonstration was given. I was told by X-cite Staff, who are very kind, that in next 48 hours LG will send a Representative, who will demonstrate the equipment. I had made around 8 to 10 calls for demonstration only to X-cite. So, i know what type of service we can expect from LG. Even i have a collection of LG products like Television, Color Monitor, and Microwave, i decide not to further trust this brand.

DS9

I too bought a LG microwave in 2007 and till date we are able to operate cos no one attended us to show the demo and helpless looking out for customer care...

V.K Prasad

from Bhanpura, Madhya Pradesh

Very bad customer care after sales service Last Service case No.S9C10300478 Dated 03-01-09
I bought a LG waching machine WF-T8019QB, On 18th Nov 2008 more than three month back. Till now its kept as it is as the response from the LG India has been very bad.
First of all, the machine was delivered in damaged condition after purchase and was told that LG delayed the exchange delivery. Then, when the machine arrived on10th Dec.2008 in my absence they replaced. it was also had scratches punch on the rightside of body, I was told that we can mention this on delivery slip and LG people will contact. That happened, but after that at least 4 persons have come to see the machine without any results.Even my dealer also not coprating regard this. I had made several call to
LG customer service too, we have been given many complaint numbers and many names and numbers of their personnel in Bangalore (Deepa, Hasish, Pasha, Dheraj, etc...)but nothing is done. In first place, these persons don't pickup the phone and if they pickup they promise to do the needful, and never communicate back.

It has been a month and around 30-40 calls, still machine cannot be used, making it a classical example of bad customer service, in the times when other companies are moving towards customer delight. Even LG people don't want to communicate anything.

This incident has only reaffirmed that the LG service still remains bad as was, 10 years back, but came in the words of the salesman this time.

k chandra sekar

from Chennai, Tamil Nadu

sir,
this is moorthy iam a lg cutomer my lg tv flatron is problem in volume i given to lg service center they service is very bad till now the problem is not retifyed but i pay more than 1500 the sevice is very bad i all ready complaint in customer care office in the phone till now there is no responce (complaint phone no is [protected]) what can i do for this so kindly do the needfull to ur customer other wise u will lost the customer like me many of them replay must

my phone no and address

p easwaramoorthy

27/9a krg nagar 1st street 5th cross
nr telophone exchange
ganapathy coimbatore 641006

tamil nadu
my house phone no ([protected])([protected])([protected])

SHAILENDRA SINGH

from Delhi, Delhi

Dear all, i m from LG (NEWDELHI) I read all companints.if you (dealer)report to comapny tnen engnr will come for demo.we also try to get in touch with custmoer.handeling(transport) is done by dealer or custmoer self, if any dent found.it coud be mis handling.but after all we alwys take action if we recive complaints on time..in Venkateshwarlu case sir i[censored] need extra pipe or any thing else just call to custcre launch ur compalints u hav to pay for parts only within waatenty period

gajender Singh ranga

from Delhi, Delhi

sir,
I have 1.5 ton LG air conditioner. i sent it to shahdra delhi Lg customer Care for service . They took my A/C to workshop (challan no. 122) . Next day they came in the evening and said that A/C is working well. I asked that person that it is not working properly and cooling is not upto the temp. set . Finally, he had to wait reluctantly. soon there was no cooling.He agreed that there is no cooling and tookaway the A/C again ( challan no.209).
Next day person from the service center came even before the time given to him and kept the A/C in my house and went away. I was not there . when I came I found several points where welding had been done.Since no one from service center was there I my self attached cables and shutter.
On turning A/c on there was no cooling. My A/c has been badly damaged by LG Customer care shahdra, delhi.
I never got it serviced it from any unauthorised agent. No repair had been done in the past. The authorised agent has damaged my A/C badly.
you will agree this is example extremely unprofessional act on their part.He may Please be asked to replace the welded parts with newer on free of cost.
Dr.Gajender singh Ranga

Rajiv Bajpai

from Mumbai, Maharashtra

i have complaint of my AC on 2nd of May 2009 regarding Non-cooling to customer care. These people have taken my AC in the morning and told me that at evening they will get back the AC after filling the gas. My complaint no, . is N9C50303353. from then to till date i have make at least 75 calls to their frenchiesee but these people are not even attend my phone. Every time their phone have busy.

k.utthandi

from Delhi, Delhi

Respected sir/madam
i am from chromepet. i purcahsed LG one and half ton window AC before 4 yrs, my AC got repaired on last friday (01/05/09), and i complained in customer care on 2nd may my complaint reg. no is S9C50205718, no response for two das, then on 5th may two representatives from LG customer care came and they said something and said my AC will be repaired within two days, after tat no response, the again i called on may 8th and booked complaint, my reg.no. is S9C50701633, after tat also no response from them. i kindly request u to take immediate action on this complaint and take necessary and needy action as soon as possible... I have lots of respect and confident towards ur service, so pls keep up to your name...
Regards,
K.UTTHANDI.

achal

from Mumbai, Maharashtra

Agreed with the comments. rather i would suggest to change the LG slogan

LG we care to New slogan LG who cares or LG we don't care service after sales.

Manish Singh

from Mumbai, Maharashtra

All the best. This will be never done. You need to be persistent - call them everyday for at least 2 months. Some day, somebody will solve your problem. Till then, good luck.

Manish Singh

narendra

from Chennai, Tamil Nadu

LG Guys,

i'M ANOTHER VICTIM OF LG POOR SERVICE. Please attend to my complaint S9C82008747...AWAITING FOREVER. My washing machine is awaiting the service guy

rEGARDS
nAREN

Ramkishun

from Hyderabad, Telangana

I shifted my house holds in the same vicinity at A S Rao Nagar in cluding my LG AC purchased last year. When I contacted LG people to get the AC fixed in the Window, they sent two boys who came and opined that carpenter is required for the purpose. When I again contacted the LG person, he assured to send the carpenter.I told him that no other servicing is required than to fix up the AC at window but after two days, they sent two other persons alonwith a carpenter. The person coming to my place started bargaining for charges. Only the carpenter did the job of packing the uncovered portion of the window and fixed the AC. These boys did nothing except changing a plug pin. The Carpenter demanded Rs.450 and the boys who had hardly work for them to be done demanded Rs.500/- as installation charges. It was peculiar that for just making personal presence with the carpenter they asked for Rs.500/- The height of the thing is that when I rang to LG person, he supported and justified the demand of Rs.500/-. So just putting the AC at the window and fixing it, I had to pay Rs.800/-. It is just a loot in the name of having some specialised service.The charges are so exorbitant. These people are just making money doing nothing. My very complaint is that they should have charged altogether not more than Rs.500/-. I do not now carry a good image about LG after sale service.

V. MALEY

from Mumbai, Maharashtra

No I DO NO AGREE THAT THEY HAVE VERY BAD CUSTOMER CARE, BUT THE WORST CUSTOMER CARE DEPARTMENT EVER SEEN IN INDIA AS PER MY EXPERIENCE AND EXPOSURE. I HAVE A WP-800 WASHING MACHINE AT SIVASAGAR ASSAM AND I FEEL PITTY THAT THESE FELLOWS HAVE NOT HEED 3 WRITTEN COMPLAINTS IN LAST 2 MONTHS. THESE FELLOWS ARE HOPELESS.

V.MALEY
PH. [protected]

prabhudevbennur

from Mumbai, Maharashtra

Dear all
i have purchaged the LG 1056LDP5 W/m payed on[protected] till now not provided saying that it is not in stock after making the payment no praper response from LG sales team and shop keeper Gireyas Rajirajinagar banaglore i ma realy fedup fro the same

Regards
Prabhu

vinodpawar

from Surat, Gujarat

sir
mene 24/11/2010 ko lg optimus gt540 mobile phone purchased kiya hai par vo mobile or mobile ki battery difected nikali hai to aap is problam ko jald hal ni kaliye my mobile nomber=[protected] and email id = [protected]@gmail.com...

from. surat

imran mansoori

from Agra, Uttar Pradesh

Sep 24, 2011

very poor customer care service

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I have a 'HAPPY' (??) LIVING PLAN (AMC) with LG service center called 'EBR Enterprises' in Chennai signed on 2/2/2008.

I registered a complaint for my airconditioner (window type) on 02/05/2008. The AC is not working. I got the complaint registered with Complaint No:S8C50201922. Till date, nobody from LG turned up to fix the AC, never any of LG service personnel bothered to call me.

I have made many calls repeatedly to LG customer care no. Some of its customer care representatives promised that the problem will be attended by their technician within 24 hours, some of them promised that it will be done 'as soon as possible'.

The landline of EBR enterprises provided by LG representatives doesnot work either.

No service has been provided despite the AMC.

Aug 14, 2020

Complaint marked as Resolved

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Kiruthika

from Delhi, Delhi

The same poor quality of service is provided by LG till today. Even in May 2008 the company maintains the very poor quality service. There is not body responding from LG. Till today the call center and their representatives maintains the reply it will be attended by 24 hours. But poor LG does not know the real meaning of 24 hours. Very bad and poor customer service and claims that they are an international company.

KAMAL

from Chennai, Tamil Nadu

DEAR SIR/MADAM,
I AM VERY SORRY FOR WHAT HAD HAPPENED, THIS IS RARE THING HAPPENING IN OUR HISTORY, ANYWAY PLS SEND ME THE NAME AND ADDRESS AND THE CONTACT NUMBER WHERE I CAN SATISFY YOU BY SOLVING THE PROBLEM

Rajesh Iyer

from Mumbai, Maharashtra

LG — AMC service not provided

I had renewed the AMC for my 29â€ TV through Siddhivinayak Electonics (Goregaon,Mumbai) in April 2009. We had paid Cash to the service engineer and were informed that the AMC card would be received from the company. We have till date not received the AMC card. We have a reference number HLP HJ 01413 relating to the AMC provided by the Service Centre.

I have given this reference number to the new Service centre (since Siddhivinayak Electronics is no longer an authorised LG service centre) and have also spoken to to Mr.Vishal (from the LG AMC dept tel[protected], written mail to Mr. Harish Suri, lodged complaints on the LG site but no action has been taken till date nor has anyone bother to get back to me on this. The original complaint was lodged on 20th Oct 2009.

jd_shoma

from Mumbai, Maharashtra

LG Window Air Conditioner — Poor Response

Very poor response from M/s Sheen India, when i called; Mr.Naveen Tyagi denied for the service in the area Dilshad Garden - 110095 while website shows M/s Sheen India comes with in the area.

pankajwadhera

from New Delhi, Delhi

LG/Air condition — No service provided for window AC

I have regulary called LG customer for providing me AC repair service but there is no response to my complaint even after following it up for six days regularly

kishan and sarvan soni

Jun 3, 2011

lg/window a.c — poor service of windows a.c

for windows i given the amc cheque for three a.c now i regiter 3 complaint still no body have vistied at my hosue when ever i register thee complaint they giving the number and next day they sending the sms service has been done and the complaint no.rna[protected],rna[protected],rna[protected]
this my three complaint and my addres 47,audiappa naicken street,sowcarpet chennai- 600 079 and my name .sarvan soni and mobile no.[protected]

kddivya

from Palghat, Kerala

Mar 23, 2012

EBR Enterprises Chennai offers worst service, both for the ACs and for the customers. We have an AMC with them for our LG Window AC. We booked a complaint two weeks back with LG Customer Care, and it was referred to EBR. The technician checked and told us that the motor had to be changed. 4 days and about 10 phone calls later, the AC was taken for service, and they promised that it would be brought back in 2 days time. Its been more than a week now. I have called EBR Enterprises at least 10 times until now.

18-Mar-2012: It is out for delivery. The delivery boy;'s mobile is switched off. Please ask him to call us after he reaches your house
19-Mar-2012: Sorry madam, there was some problem with the vehicle, so he came back to office.
21-Mar-2012: It will be delivered today. Please have somebody stay at home.
22-Mar-2012: Sorry he got late yesterday.Will be delivered today.
23-Mar-2012: After he took it, the driver realised that there was a fault with the wiring. It will give a shock if you connect. So the driver brought it back for your own safety !!! (Wonder what the technicians did for a week).

All these calls were made by me - not a single one was by EBR Enterprises.

Wonder why LG has such firms for service. Pathetic Service - is an understatement.

We will never buy LG products anymore.

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I have purchased a LG Washing Machine from DASS Electronics in Aundh Pune. The Washing Machine number is WD85260NP and is front loading, 5.5 Kg capacity. The problem is that front loading door does not get lock properly due to which the machine does not start. I spoke to the engineer and he told me that the door lock has to be changed. I have mde two complaints so far first one Complaint Id: W8C30803526, which was closed without the engineer visiting our home. The second one was again made a week ago, complaint id: W8C42700216. It has been more than two months now that washing machine is not working. It is lot of inconvinience to us due to this. Both me and wife works and hence we requested the engineer to call us on our cell number so that we can schedule the engineer visit. I am very disappointed with this delay. Kindly treat this urgent.

Aug 14, 2020

Complaint marked as Resolved

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I purchased LG 500 lts refrigerator One year back. This summer I found colling is less. I called up Customer care and to y surprise Service engineer contacted me and said Gas need to be filled and it will be done in same day.
But now I am trying to reach LG customer care there is no response for past 4 days . Customer Care Executives are so poor they do not understand English well . I escalted Call to Sr. Level but no response. Customer Care gave me the number of some Manorama Tomar, her Cell phone is not available .
I am in a fix . It is very poor & pathetic service from LG . They should close down the Customer Care unit .

Aug 14, 2020

Complaint marked as Resolved

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MRS BHAGWATI MUNDHRA

from Mumbai, Maharashtra

LG Refrigerator — SHELF BROKEN

We have given several complaints no is w8c22201521 against my fridge handle and self all broken but nobody is taking action not even service center manager also so pl look into this matter and take action immediately.

Timir Gandhi

from Ahmedabad, Gujarat

i persue Lg refri.before 4 months but after giving in three times service, your company has not updated me the status of refri...
yet i hav not getting any feedback...
my refri. is in the company's service centre...
Even cold reply from company's officer..

ph-[protected]

ROOP MOHAN NAUTIYAL

from Delhi, Delhi

Dear Sir,

I have purchased a LG Refrigerators (Double Door) in the year 2004 and now its compressor is not working properly. sometimes it is also giving us a peculiar sound and stopped working after the sound comes. I hope, compressor is in under warranty period and shall be very grateful if you kindly send someone to check the refrigerator as I am not getting your tel. line. My residence address is given below ::

NAME OF THE PERSON : R.M. NAUTIYAL
ADDRESS : GB-103, PUL PRAHALAD PUR,
NEAR BADARPUR,
NEW DELHI.
TELEPHONE :[protected] / [protected]

With best regards,
R.M. NAUTIYAL

bhawnadevi

from Pune, Maharashtra

we have purchased LG refrigrator model 181pp (blue) sr.no 27112 Invoice No GI 51659 date27-9-07 from GOKUL ELECTRICALS KAILASH PARK GOLF CLUB ROAD NEAR GUNJAN THEATRE PUNE 411006 FROM THE PAST THREE MONTH THE LIGHT OF REFRIGRATOR IS FAULTY INSPITE OF REPEATED COMPLAINT NO ACTION HAS BEEN TAKEN IF NOT ATTENDED IMAY HAVE TO GO TO CONSUMER COURT MY PHONE NO [protected]
MWO(EX) VED PAL
SURVEY NO 74/2 SANT NAGAR, LOHEGOAN PUNE

Mr. Girish B. Patil

from Ahmedabad, Gujarat

MY REFRIGERATORS SHELVES WERE BROKEN, I HAVE ASKED MANY TIMES TO DEALER BUT HE IS NOT GIVING PROPER ANSWER. I AM RESIDING AT KOLHAPUR . PLEASE GIVE ME ANY WAY TO GET SHELVES.
REGARDS
GIRISH PATIL.

shahzad malik

stupied service in pakistan please contact us for good service in islamabad

varun tandon

from Allahabad, Uttar Pradesh

my lg refegrator is not working pls sent u person to chek it
my cont no is [protected]

Ravi Shankar Sharma

from Pilani, Rajasthan

refrigerator door is not being closed good.
there is a gap (air is passing).

please do the needful.

Ravi
[protected]

Dimple Aniket Shivalkar

LG — LG -Referigerator

I had bought the LG Referigerator on 14 dec 2007, It has a warranty period of 12 months. The referigerator started causing problems from the month of August, its cooling stops we have registered complaint against it in the LG customer care 4 times this are the details

w8c[protected] Aug
w8c[protected] Aug
w8c[protected] Sep
W8ca[protected] Oct

Now its hich time for us to go ahead with this model as its not functioning at all . When we ask the customer care people direct us to diffrent locations for a replacemnet of the same . As my problem is not address and since the fridge has now stop functioning I want a replacemnt for the same.

Faisal Imam

LG Refrigerator — Refrigerator getting heat and reduced Cooling

Hi, I have recently purchased a Refrigerator (Double Door, Intellecool). From last week I have observed that the Cooling has been reduced and the compressor is getting heat, though I taking all care about this house keeping.

I have informed this to the Customer Care, but have not heard back any suggession or action.

Faisal Imam
[protected]

Jagadesh K

from Chennai, Tamil Nadu

My LG Refegrator is not working Please Sent u Person to Check it.

My Phone No.[protected]

AMELDA NICHOLAS MENDONCA

from Mumbai, Maharashtra

ADD:-Mendoca House No.– 3,
Khalai Village, VidyaVihar(West),
Mumbai – 400 086.

respected sir,
long time my Referigerator timer problem,
i hope that u give me service, my Referigerator warrent in 1 year not complite.

Dr joisonabraham

from Vellore, Tamil Nadu

LG Refrigerator — freezor door broken

door of my freezor is broken .so I can not use my freezor for the last one week
I went to one of the service centre in vellore. They told me me to go to the other service centre in vellore ., when I went there they have given me the toll free no . I recorded my complaint on[protected].. No action was taken. I repeated my complaint on 10-03-9. The service centre employee has promised he will send some body . today is 13-03-9 till now nothing has happened. This a shocking experience from LG

Ramesh Chandra Rustagi

from Delhi, Delhi

I lodged a complaint for unwanted noise in the refrigerator. Your representative had attended the defect about a week back (on 05.04.2009). Soon after your representative left the refrigerator stopped working i.e. the cooling became NIL & everything stores had to be thrown.
A complaint was again lodged & your representative again visited on[protected] & informed that the gas needs refilling (aprox charges Rs. 800-).
In this connection it is submitted that if gas has leaked, it is because of work done by your representative on[protected] who might have accidentally damaged some thing.
Please do not therefore charge again. Matter urgent.
This message is repeated as there was a typographical error earlier.

Priyaranjan kumar singh

from Mumbai, Maharashtra

Dear sir,

My refrigerator is 2years old not cooling
So I want please you give me help.

LG Refrigarator
Modle No181GL 201GL
175Litter

Reffrence No-181PM CMSQEBN
74D01720-FA-5(0532)

your
Regards/priyaranjan kumar singh

Priyaranjan kumar singh

from Mumbai, Maharashtra

Dear Sir,
My refrigerator is not cooling So I want you give me Immediately Help .
LG Refrigarator
Modle No181GL 201GL
175Litter

Reffrence No-181PM CMSQEBN
74D01720-FA-5(0532)

your
Regards
priyaranjn ku singh
Mo-[protected], [protected], [protected]
Address . A - 65/2, Alla Mohalla, Tehkhand, Okhla Phase - I, New Delhi -110020

Keith Fulford

Hi; My name is Keith and the reason for me contacting you is because of a refrigarator I purchaced some time ago.Six months after we purchaced this unit, we noticed one of the drawers had a broken track and one of the other drawers had a glass broken.So I said to my wife that we should call Cohens and have them repair these thing.My wife agreed so within a week I decided to call but during that week I noticed another problem.At any time of the day or night, the refrigarator would make a beeping noice.At first we thaught it was something keeping the door open but we checked it several times and did not make any difference. Then shortly after that I noticed the light would serge when the door was first opened. The light serging happened after Cohens service person looked at it, so I made the call to Cohens.They said they would send someone out to look at it and they did.The service person said that the seal around the door had to be replaced and that he would order all the necessary partss needed to repair the drawers and the door.I waited Five to six months and heard nothing. I called Cohens and a person by the name Harvey Hollaway finally got back to me and said the servce person was suppose to have taken care of it.When I called the service person Gordon Young, he said that he told Harvey Hollaway that the part numbers did not match up and Harvey said he would take care of it. I guess you can see where I am getting with this right? NOWHERE. I purchased this refrigarator on sept 22 2005 and according to the serial #, 303MR00145 Modle # LRTN22320WW, the unit was made in 2003.Maybe that is half the problem. This unit sat somewhere for 2 or 3 years.Please get back to me and tell me what can be done about this situation. I think the unit should be replaced. Thanks; Keith

satyendra singh

from Anand, Gujarat

hi i am satyendra singh.i have bought a lg refrigerator 5 days ago. the new one was deliver to me with less accessories.two days later i have detected a crack now shopkeeper is not cooperating me .please guide me for further action i am planning to go to upbhokta adalat.

deepika tripathi

from Gurgaon, Haryana

hi,
i hav purchase LG refr...1 month back only
its compresser is not working

SURESH BHASKARAN

from Bengaluru, Karnataka

L.G. (FRIDGE) — LG CUSTOMER CARE SERVICES IS NOT RESPONDING

DEAR SIR,

I HAVE PURCHASED A L.G. FRIDGE 235 LTR. ON 30.03.08 FROM MHOW.

MY FRIDGE IS NOT WORKING FROM APRIL LAST WEEK. I LAUNCHED A COMPLAIN TO LG SERVICES 01.05.09 (COMPLAINT NO. W9C[protected].

ON 03.05.09 ONE OF THE REPRESENTATIVE CAME TO MY HOME AND INTIMATED ME THE COMPRESSOR GOT DAMAGED AND IT WILL BE REPLACED WITHIN 2 /3 DAYS TIME.

BUT REGRET TO SAY TILL WRITING OF THIS MESSAGE NO BODY FROM YOUR SIDE IS NOT RESPONDING AND EACH AND EVERY TIME WHEN I CALLED THE PERSON VISITED MY HOUSE GIVING ME ASSURANCE THAT “PROBLEM IS SORTING TOMORROW”

KINDLY DO THE NEEDFUL.

REGARDS,

SURESH BHASKARAN
PLOT NO. 32,
NEAR POWER GRID
SHANTI NAGAR,
MHOW, DIST – INDORE (M.P)

MOB. NO. : [protected]

dinesh dwivedi

from Delhi, Delhi

I D.N.DWIVEDI e mail add. ([protected]@rediffmail.com) from Bhopal LODGED ONE COMPLAINT REGARDING EXCESS ICE FORMATION IN MY FRIDGER BOX AND NOT FOUND COOLING IN THE LOWER PORTION OF MY FRIDGE(MODEL SFF GL-23TMSFF) ON04/04/09 AND GOT COMPLAINT NO. W9C40400275 AFTER THIS COMPLAINT AND AFTER REPETEADLY REMINDER TO CUSTOMRE CARE CELL AT BHOPAL (GOVINDPURA) CO. REP. APPROACHED ME ON 09-04-09 AND REPLACE THE THERMOSTAT AND CHARGED RS.335/- FOR RENDERING THEIR SERVICE. I AT THAT TIME TOLD HIM THAT I MYSELF FEEL THAT IT MAY NOT BE THE REASON FOR EXCESS FORMATION OF ICE IN THE FRIDGER BOX AS IT CUT OFF VOICE IS CLEARLY HEARED AFTER DUE INTERVAL, ANY WAY THE PROBLEM STANDS AS IT IS. NOW FROM VER Y NEXT DAY I APPROACHED AND REMIND MY PROBLEM TO CUSTOMER CARE AT GOVINDPURA BUT ALL IN VAIN THEN AGAIN I LODGED MY COMPLAINT THROUGH TOLLFREE NO.AND GOT COMPLAINT NO.42305412 DTD 23-04-09 AND EVEN AFTER THAT COMPLAINT THE CO. REP. NOT HEARED TO ME. AFTER NOS. OF CALLS FROM MY SIDE ULTIMATELY THEY APPROACHED MY AFTER 8 DAYS FROM MY LODGING OF COMPLAINTS AND ALMOST ONE MONTHS FROM MY ORIGINAL PARTS REPLACEMENT DATE. THEY AGAIN CHARGED RS.626 BY SAYING THAT SOME PART IS AGAIN TO BE REPLACED AND THE COST OF THE PART WAS RS.76 AND RS 400 IS CHARGED AS "gn charging" AND RS.150 AS "TRANSPORTAION CHARGES". AND THE FRIDGE WAS TAKEN TO WORKSHOP AND RETURNED ON 04-05-09 AFTER SUCH REPAIR MY PROBLEM WAS NOT SOLVED AS THE ICE FORMATION IS LITTLE BIT LESS IN QTY. IN THE FRIDGE BOX AND IT IS ALSO STARTED FORMATION IN THE LOWER SID OF FRIDGE (IN INSIDE BACK WALL OF FRIDGE) AGAIN I STARTED TRYING TO TELL MY PROBLEM TO CUSTORMER CARE BHOPAL AND EVEN MR. NEKESH GARG YOUR AREA SALES INCHARGE ( MOB NO. [protected]) IS APPROACHED AND EVEN THE NO PROPER RESPONSE IS FOUND AND EVEN AFTER SPENDING OF RS. (ABOUT) 1000 MY PROBLEM IS AS IT IS TILL THE DATE I.E.15-05-09. I THINK IT IS THE POOREST SERVICE OF LG PRODUCTS IN INDIA AND FEEL MYSELF THAT I SHOULD NEITHER PURCHASE YOUR PRODCUTS IN NEAR FUTURE AND NOR ADVICE TO PURCHASE TH SAME TO MY NEARS AND DEARS. I AM NOW ALSO PREPARED MY SELF FOR MOVING TO COSUMER COURT FOR THE MENTALLY AND FINACIAL LOSS SUFFERED BY ME DUE TO YOUR PRODUCT.

arun khanna

from Jaipur, Rajasthan

I have bought a LG Refrigerator in march 2008. It worked smoothly till october 2008. In November 2008 the fridge was packed due to winter and avialability of another refridgerator in my house. Since march 2009 it is creating problem and cooling is not proper . I lodged a complaint with messers Ashwini electronics Lal Bangla Kanpur, the vendor of the fridge on 7th April 2009 they charged service charges Rs 2250. His employe visited my house but no repairing has been done by him. He reported that fridge is ok, even though the same was not working properly. We again lodged our complaint and the employe of M/S Ashwini eletronics repeated the same activity on 28th of April. He adviced to keep the fridge in a big /airy room. The fridge is kept below the AC window. The same is not performing normally. We asked to your service center at Sharda Nagar and Saket Nagar for our problem but no result came out.The representative of Saket Nagar service cener adviced to contact the vendor as he has charged for service charges. We have repeatedly called him over his mobile number [protected]. The vendor is not cooperating at all. We request you to take back your product and refund my purchase price or to get the problem solved within a weeks period.

ekta chand manuja

from Chennai, Tamil Nadu

LG Refrigerator — very bad after sales

very rude engineer from lg electronics

dayanand

from Kolkata, West Bengal

my refrigerator is not working. i have two time complain to custmer care but they are not reply my
plz check it

rakheekhemuka

from Pune, Maharashtra

kindly send ur executive

Prakash

from Ahmedabad, Gujarat

LG OFFER POOR SERVICE TO CUSTOMER. REFRIGERATOR THEY MADE IS VERY POOR AS COMPARE TO OTHERS. SUCH AS SAMSUNG GODREJ.

Raju Balappa

from Mumbai, Maharashtra

hello sir,
I Raju Balappa who had puchased the LG refrigerator 2years back.Now the problem occuerd that the cooling system is not so well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of double door...and in both the side upper and lower part the cooling power is not so well..the contact info ...is given below...

Raju balappa,
Room no.197, nr.mukthi dispensary,
Wireless road, juhulane, andheri(w), mumbai-400058.
Tel:[protected], mob:[protected].

M.L. SINGHVI

from Pune, Maharashtra

To
Marketing manager Noida / Regional manager Jaipur
L.G. Home App.
sub: - Replacement of faulty refrigerator
Dear,
I had purchased a 320 ltr. LG Fridge with S.No. GL-325 PMG. Approx 8-9
months back
Two months after, there was a problem in cooling system, which was never
attended by your local agent after several telephonic reminders
Now again this time no cooling at all in my fridge, which was informed to your helpline customer care vide complaint no. N9C606/235 as 06/06/09 but no action was taken
Again I have book complaint no. N9C6100 7947 on 10/06/09 for not cooling & one of your local agent technician name Mr. Rafique come to my place and after inspection of my fridge he conformed that there is a problem in compressor & we have to replace and will be under warranty . But I was shocked today, when another tech Mr., Amin came to my place and started repairing my fridge i.e. (recharging gas in system which he should have ask me before filling) without informing us anything and ask me to pay Rs. 945/- for refilling of gas.
I am surprised how your local agent is attending such complaints & why he has failed to replace my defective unit? Will you please look in to this matter & do the needful i.e. replacement of compressor at your earliest, at no cost

FAILING TO ATTEND MY FRIGDE AT PRIORITY I HAVE NO OPTION TO GO FOR LEGAL ACTION

Grace Nallathambi

from Delhi, Delhi

Have been a victim to this problem. Though we had purchased the product only in Sep 2008, right from installation to problem resolving the service engineers have been rude. Also the product frequently fails giving miserable lifetime. The cost was on the other hand high... for the investment made to face so much inconvenience is not warranted.

MUNIYANDI.T

from Chennai, Tamil Nadu

LG Fridge — NOT WORKING

I HAVE PURCHASED DOUBLE DOOR FRIDGE IN FEB -09, COOLING MECHANISM DID NOT WORK DURING INSTALLATION AND DEMO TIME . SERVICE COMPLAINT LODGED AND GAS FILLING HAS BEEN DONE. AFTER THAT IT WORKED WELL. AFTER FEW MONTHS AGAIN THE SAME PROBLEM RECURRED AND AGAIN SERVICE COMPLAINT LODGED AND SERVICE PERSON NOT REPORTED PROMPTLY AND DEFECT NOT RECTIFIED EVEN AFTER TWO DAYS. KINDLY INSTRUCT THE CONCERNED AUTHORITY AND IF REQUIRED CHANGE THE DEFECTIVE COMPRESSOR/ RELEVANT PARTS IMDLY.

Chandrashekhar Aher

from Mumbai, Maharashtra

Hi, My refrigerator is having some problem in cooling, so we registered a complaint at LG Care and a technician came and inspected and said that one part needs to be replaced and will be done on 24hrs. It is more than 10 days no one has come to replace neither any one from LG had contacted informing the delay. Several attempts were made to call the Call centers but all of them give fake commitments.

Its a shame on the reputed brand like LG and the people working there.

My request ID is W9C61504374

Buddhadev Sinha

from Hyderabad, Telangana

LG — LG Refrigerator

Dear Sir,

We have purchased a LG Refrigerator ( Model No 258 VA4 ) from Khosla Electronics Pvt Ltd, 37/1 Diamond Harbour Road, Kolkata – 700034 on 3rd June 2009.The fridge was delivered to our house on 4th June 2009 by the dealer, but we were not given the guarantee papers, the user manual and the pair of key set.The matter waqs brought to the notice of the dealer who assured to look into the matter and arraage to give the same within one or two days.But still after three weeks we have not been given the same.

We have also intimated the matter to your office two weeks ago and to which we have received an acknowledgement reply to look into the Case.

But it is a matter of regret that even after so many days, a big MNC LG have not cared to address the Customer’s Complaint and neither they have cared to enquire why the materials ( the pair of Key Set, User’s Manual and the Guarentee Card ) was not supplied with the Fridge itself – as a sign of fair trade practice.

Would the LG Management care to see and say on the matter even now.

Thanks

keshav patki

from Delhi, Delhi

We purchased LG double door refrigerator 270 lites on 21/11/2008 from Vijay Sales, Goregaon (East) Branch.It is still under warantee .It is not working since last 4 days.(Absolutely no cooling at all).
Kindly help immediately

Nilkil

from Bengaluru, Karnataka

LG One Door — Fridge Not Cooling

I bought this LG One Door Fridge one year agao.
Last night I clean the fridge as in the freezer there are so many Ice that I couldn't keep things inside.

Since the ice is so thick that I use a knife to take it out. Suddenly while I was cleaning there come out some vapour with a little noise. After that my fridge is not cooling down.
I read in the internet that there is a gas in the Fridge that is keeping it cool and heard that it cost most than it worth. Can it still be fix?

Heard that this gas cause depletion of Ozon Layer and hence it is beyond repair.
I am not sure whether the vapour is that particular gas or not.
Your kind comment is appreciated.
Cheers.

mallareddy

from Bengaluru, Karnataka

Refrigerator getting heat and reduced Cooling
Hi, I have recently purchased a Refrigerator (Double Door, Intellecool). From last week I have observed that the Cooling has been reduced and the compressor is getting heat, though I taking all care about this house keeping.

I have informed this to the Customer Care, but have not heard back any suggession or action.

Thanks & regards
Mallareddy
+91-[protected]

DIPEN BHUNDIYA

from Mumbai, Maharashtra

call me [protected] / [protected]

complaint og refrigerator

raju

from New Delhi, Delhi

Hello Sir,
My refrigerator is not cooling & stinking smell is coming hot air is coming in my LG refrigerator . So I want you give me Immediately Help .
LG Intello Refrigerator

Nilesh Darji

from Mumbai, Maharashtra

LG Refrigerator — Surprise Gift till not received

Dear Sir,
I have brought a Refregerator (Model no. 258 VIS)from your Sale at Ghatlodia Ahmedabad on dated 12/07/2009.
In this sale there is scheme of lucky draw for LG Mobile phones. and i am the lucky winner at the number 5th, Mr. Nilesh Darji and my coupen no. is 7839. I have done the down Payment at Keshar Electronics, Bhuyangdev to Mr. Alkesh Prajapati. Still i have not recieved the my price.
So i just want to know that it is only the company drama for gift or custormer will get real benefit.
If company will give the gift, then let me know when, where & how.
I am using the LG Products like phone, A.C. refregerator etc.
Please help,

Nilesh darji
D/13, Shayona City, Part-4, R.C.Technical Road, Chanakyapuri, Ghatlodia, Ahmedabad
Phone.[protected] Mobile. [protected]

mohamed ghouse

from Chennai, Tamil Nadu

dear sir;

sub: refrigerator accessories spares.

My Refrigeratore inner trays are damaged. i want new accessories inner tray.
where its availabel and send the address soon.

regards

md ghouse
cell: [protected]
email: [protected]@airtelmail.in

vikram pruthi

from Jalna, Maharashtra

LG Refrigerator — leakage of water

i purchased LG refrigerator 190 lit 3 years back, im not happy with this product, from last one year there is a leakage.............

DileepDevendra

from Bengaluru, Karnataka

LG-Refrigerator — Not working

Body of the refrigerator is getting heated.Any thing kept in refrigerator is getting rotten.
Not able to get ice cubes.

Dhananjay

from Mumbai, Maharashtra

I HAVE PURCHASED LG REFRIGERATOR YEAR BACK BUT FOUND PROBLEMS IN THE COOLING. ALTHOUGH THE ISSUE SORTED ONCE, IT HAS AROSED AGAIN.PLEASE ADVICE

ganga97

from Delhi, Delhi

This is related to the appliance (Refrigerator )that I have purchased from your company on date 21st Feb. 2009 having invoice number RL/3875.
Three times I got problem in the refrigerator from the day of purchase. The problem includes cooling for that I have already paid massive amount to the vendor from where I have purchased but the problem is still there. So I want a replacement of the Refrigerator.

Revert me asap .

The details of the Refrigerator is as below:-
LG refrigerator model GL-328LAG4 310 Liter
C.M. serial no 1791
Invoice No RL/3875
Date of purchase :- 21-02.09

Vendor detail: -
RADIO VISION, BK. Mart, Malviya Marg,
Near Bhagat Singh Chowk, Hazaribag, (Jharkhand), pin 825301

Customer detail:-

Name:- INSPECTOR S.K.OJHA, BSF (BODER SECURITY FORCE )
Shakti Ganga Niwas Ashok Nagar
Near Forest office, Kanhari road, Hazaribag, Jharkhand
Pin:- 825301
Phone:- [protected] /[protected] / [protected] /[protected]

sabari & company

from Mumbai, Maharashtra

LG ref — some time not cooling

Dear sir,

Last week 2 or 3 days some time cooling condition good...
some time full days not cooling but heating much...

Please check this one....

Reg
K.Mariappan..
[protected]

J.Selvin Cephus

from Palwal, Haryana

ihave brought LG refrigirator three years back at next electronics Secunderanbad, i see there is less cooling and now the door is damaged, kindly i want to known where is the LG servicing centre at secunderabad, Anhdra PRADESH. PH.NO.27953250.We are residing at old Bowenpally

sneha singh

from Kolkata, West Bengal

LG Refrigerator — product not delivered even after full payment

I purchased a lg refrigerator on 12.11.2009. The big bazar team committed to deliver it by 22.11.2009, but even after several reminders they are just pushing on the dates of delivery. Its almost 1 month the product is not delivered yet. They harass their customer like anything.

Arnab Dutta

from Noida, Uttar Pradesh

LG — Refridgerator Product not delivered after payment

Hi,

I have bought an LG refridgerator on 24th December from the LG showroom in Marathalli, Bangalore. The product was supposed to be delivered on 27th Dec between 12-3 PM. But the product was not delivered. The showroom manager gave me lame excuses and deferred the delivery date to 28th Dec. I agreed to it but still they did not deliver the product. I therefore am forced to lodge a complaint against them. Please suggest what can be done in this regard.

NARAYA JAISINGH

from Pune, Maharashtra

Name : Narayan D Jaisingh
We purchase LG double door 320 ltr fridge in nov. 2008 after one yr. started giving problem above door was getting cool below was keeping hot and also consuming more units.
I asked local vendor, all LG fridges are having such problems
I kept 4 days off and when started all water came out fridge started working, this type of problem i never seen in my earlier Godredge fridge.
Before buying LG fridge ask no. of people around area.

S.ANAND

from Chennai, Tamil Nadu

Dear sir,
i bought a LG double door fridge in 2008 october, Now the fridge was no cooling in Frizer compartment and bottom compartment.I inform to customer service on 24.12.2009. service person came and identified timer not working so we have to change new one it cost Rs 300 and service charge 275
he changed timer and he told contact me after the cooling is happening or not since not working
second time service person came and told breaker problem i will change the breaker.Now he was saying no spares.for the past seven days fridge was not working.i informed to customer service in Kancheepuram phone[protected].I bought a fridge in Balaji electronics, Gandhi road kancheepuram, tamilnadu. Please take necessary action as soon as possible.

Regards,

S.Anand mobile [protected]

No.3 Arunugapettai St, Wallajabath
Kancheepuram Dt 631605

mayank singh

from Chandigarh, Chandigarh

regular leakage of water from the bottom and sound occurs from the door.

sushant kumar vivek

from Delhi, Delhi

hello sir,
I sushant kumar vivek who had puchased the LG refrigerator one and half years back.Now the problem occuerd that the cooling system is not well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of double door...and in both the side upper and lower part the cooling power is not so well.. please quickly take necessary action, as we are facing acute problem.the contact info ...is given below...

sushant kumar vivek,
flat no.104, Govind palace,
Anandpuri harmu ranchi, jharkhand-834012.
mob:[protected], [protected].

kpsidheeque

from Calicut, Kerala

I purchased LG 500 lts refrigerator but still that not working
no cooling in Frizer compartment and bottom compartment
please attend my problem

my ph no:[protected]

S.VISWANATHAN

from Guruvayur, Kerala

L.G Refrigerator — NOT WORKING

THE REFRIGERATOR IS NOT WORKING FOR THE LAST 14 DAYS. A TECHNICIAN CAME ON 17.2.2010 AND TOLD THAT THERMOSTAT HAS TO BE CHANGED. HE TOLD HE WILL COME WITH IT AFTER 2 DAYS. BUT TILL NOW THE COMPLAINT IS NOT SOLVED AND NOBODY CAME. WE FOLLOWED HIM CONTINEOUSLY ON HIS MOBILE NO.[protected] AND HE TOLD THAT HE WILL COME ON THE NEXT DAY. BUT TILL NOW HE WON'T COME AND SOLVE THE PROBLEM.

PRABHAT RANJAN

from Bengaluru, Karnataka

LG Refrigerator — DISSATISFACTION

KINDLY NOTE THAT I PURCHASED A REFRIGERATOR FROM YOUR SHOWROOM AT SHIPRA MALL ON 14/03/10.THE ORDER NUMBER IS [protected].
I WAS CONFIRMED THAT THE DELIVERY WILL BE DONE ON 14/03/10.
IN EVENING I WAS TOLD THAT THE DELIVERY WILL NOT BE POSSIBLE.I WAS ADVISED THAT THERE WAS SOME COMMUNICATION GAP BETWEEN THE SALESBOY & THE PERSON WHO ORDERS THE REFRIGERATOR.
THE REFRIGERATOR WAS BILLED BEFORE 3:00PM SO THE REFRIGERATOR SHOULD HAVE BEEN DELIVERED TO ME ON 14/03/10( AS PER SALESBOY).
THE MANAGER PRESENT AT CUSTOMER DESK CONFRMED ME THAT IT WILL BE DELIVERED ON 15/03/10 IN THE 1ST HALF OF THE DAY.
HOWEVER IT WAS NOT DELIVERED.WHEN INQUIRED IT WAS TOLD THAT THE PHONE NUMBER WAS WRITTEN INCORRECTLY ON THERE RECORDS.
THE REFRIGETROTOR WAS DELIVERED TO ME AT 5:30 PM.
NOW THE REFRIGERATOR IS NOT INSTALLED.UPON CALLING I AM ADVISED THAT I HAD NOT BOOKED THE ENGINEER.
THE FEEDBACK IS VERY NEGATIVE & THE ATTITUDE OF YOUR STAFF IS VERY INDIFFERENT.ITS LIKE THEY HAVE SOLD THE PRODUCT & THERE DUTY IS OVER.

samir limbadiya

from Ahmedabad, Gujarat

get surprise gift — verify

i was recived message my mobile no-[protected]
you are the lucky one to get surprise gift from ORANGE TELECOM. so sent your details to our iD [protected]@live.com you will send u further details om mail.
My mail ID - [protected]@yahoo.co.in
my mobile no-[protected]

PRITAM SINGH

from Adampur, Punjab

I have been facing cooling problem in my LG refrigrator GR-S352QLC. I registered a complaint regarding the problem to Mr VIRENDER KUMAR in service center Bathinda ( pb.) on 16/03/2010 around 12 o' clock & he ( Mr Virender) told me that i m sending the technician at your home as soon as possible.i waited for the technician on that day till 4pm, but he didn't come, then i made a call to service center again this time phone was attended by a lady and she consulted the complaint with her senior and told me that "Technician is coming to ur home" .
when the techincian wasn't came till 9pm on that day, then i again made a call to Mr Virender asking about the technician, then he told me to register the complaint to customer care only then the technician will come to you.. then i made a call to cutomer care and then i registered my complaint to customer care.My complaint no. is C[protected](16 March 2010)
Next day on 17/03/2010 when i made a call to Mr Virender and he told that the techician will come to your home aroun 3-4 pm, but technician not came.Few hours after waiting i then again made a call to Higher authority on their mb no'-[protected] and they told mr virender to attend the complaint of the customer then, they sent the technician to our home around 7-8pm.after examined the refrigator he told me that the problem is occured just because of some BIOMETAL and told me that i dont have any BIOMETAL with me.
On date18/03/2010 i went to service center where after consulting to technician Mr. Parvinder, he fill a form and told me that i will visit to your home in evening at 5-pm, but till date on 21/03/2010 no body have came to attend the problem.
today on (21/03/2010) at 5pm i made a call to customer care they told me that we have canelled your complaint because we didn't found your residence address.It is strange to see LG have employed such kind of rediculous people who r making of the company itself, as well as the customer too.I dont understand how can they say that they have'nt found our address when one of the technician had already visited our home on 17/03/2010 . Such people should be treated in a manner that they dont make fool of the customer and the company too as to every good company customer satisfaction is the first priority.
Hope to get a positive response from your side.
Your's Sincerely
PRITAM SINGH
Bathinda (pb.)
[protected]

GAURAV PANDEY

from Gurgaon, Haryana

Dear Sir

I have a refrigerator of your company which is not working properly.So, it is my request that plz send somebody to check it and remove the problem on my below address.
Vijay Tiwari
A-2, Allahabad Bank Co-Operative Housing Society, Mayur Kunj, Mayur Vihar,
Near Nagarjuna Appartment, New Delhi .
[protected], [protected]

Rajesh Kumar Jangade

from Mumbai, Maharashtra

dear sir
i have purchased LG refigerator 240 litres double door on 14-march-2010(Sunday) just before 10 days but that frig is not working from starting. I complained on 21-march-2010 but no body came to see/check the frig. its totaly wasting of my money.
my request id is-C[protected]. please do something and send any body or change my product with same model becuase that frig has not worked even for single day.

thank you

Rajesh Jangade

Ahmed

from Kolkata, West Bengal

LG — Fridge not Working

WRONGLY I purchased a LG refrigerator in 2008 (230Ltr.) after one month the bulb was FUSED, I call the costumer care & they send me person for check-up & he says that you have to pay the money then I will bring the new BULB. I leave it as it is.
in March-April the fridge was going automatically off & on. I book the complaint against No:c[protected], they send me person to visit, The person came & ask for money first.
after that I have not seen any body.I THINK THEY NEED ONLY MONEY NOT CUSTOMERS SATISFACTION.
I DON"T THINK LG IS SERVING BETTER< THEY HAVE ONLY NAME THERE.

I REQUEST THE PEOPLE THAT DON'T GO BIG COMPANIES NAME SEE THE SERVICE & SATISFACTION.

THANKS & BE CARE FULL FROM BIG FISHES

AHMED
[protected]

bhavnadoc

from Gurgaon, Haryana

LG Refrigerator — Improper cooling

My LG fridge is not cooling properly in the freezer and main refrigerator.

ASIT KUMAR BANERJEE

from Panipat, Haryana

LG — Refrigerator not working.

Dear Sir,

REFRIGERATOR OF LG MAKE PURCHASED IN DEC'08, IS NOT WORKING. KINDLY DEPUTE YOUR SUITABLE SERVICE ENGINEER TO THE ADDRESS GIVEN BELOW AT THE EARLIEST.

Thanking you,

Yours faithfully,

(AK BANERJEE)
QR.NO. B-406, NH-3
NTPC COLONY,
RIHANDNAGAR
SONEBHADRA (UP)
Mob [protected]
[protected]@rediffmail.com

kumar prashant

from Noida, Uttar Pradesh

LG — REFRIGERATOR PROBLEM

HI SIR ,
PLEASE HELP ME AS NO POSITIVE RESPONSE FROM YOUR HELPLINE AS YOUR REFRIGERATOR IS GIVING SOME PROBLEM HELP ME FOR BEST SERVICES CONTACT TOMORROW AT[protected] .
PRASHANT KUMAR GUPTA

kumar gupta

from Noida, Uttar Pradesh

LG , REFRIGERATOR — REFRIGERATOR

HI SIR/MADAM
PLEASE HELP AS THIS GIVE NO RESPONSE AFTER SEVERAL COMPLAINTS URGENTLY NO RESPONSE AS MY REFREGIRATOR GIVING PROBLEM PLEASE OR CON AT [protected]
REGARDS ,
PRASHANT KUMAR GUPTA

gaurang.ajmera

from Savantvadi, Maharashtra

LG Refrigerator — Water came out from Refrigerator

Sir, My name is Gaurang A. Ajmera. I am from Bhavnagar, Gujarat. I have Purchased 225 LTR. Refrigerator of LG Company from Vinal Electrics, Near Ambaji Street, Near Saurashtra Samachar, Bhavnagar before 3 months. Sir, the problem in it is that, when I push the "De-freeze" Button, the ice water does not de-freeze and came out of the Refrigerator. Please check my Refrigerator.

My Name & Address is as under :-
Gaurang A. Ajmera, Vadva Chora, Thobhan Mehta's Street, Dabhi's Delo, Bhavnagar-364001(Gujarat).
Email ID :- gaurang.[protected]@ymail.com
Mobile No. :- 91-[protected].

Please reply immediately.
Thanking you.

hiralal.patil

Dear Sir,

I Hiralal B Patil who had puchased the LG refrigerator on nov 2010.Now the problem occuerd that the cooling system is not well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of double door...and in both the side upper and lower part the cooling power is not so well.. please quickly take necessary action, as we are facing acute problem.the contact info ...is given below...

Hiralal B Patil - [protected], [protected]
Plot No B5/396
Sidharth Bunglow,
Sama Savali Road, Kareli Buag
Vadodara 390018

rana_gupta

from Noida, Uttar Pradesh

I am resident of Noida and bought Side by Side door refrigrator a few year back. It has been doing well till it went out of order due to power fluctuation. And there started a series of woes. The latest one being - "The vegetables kept in the vegetable compartment freeze." This is better than the previous - both the fruits and vegetables kept in the respective fruit and compartments used to freeze up.

Company engineers keep on blaming this on the Rainy Season - the cold air in the compartment settles down causing the temperature to drop too low in the lower compartments.

What i can't understand is -

a) Why is it impacting the vegetable compartment only and that too when vegetable compartment is on top of fruit compartment?

b) what are the temperature sensers in the compartment doing?

Anyways, despite multiple complaints (C[protected], C[protected], C[protected], C[protected]) it still the same and the last one is finally closed with me receiving this SMS - "Your Service Request C[protected] is closed. (Reason : Demo/Service Not required by Customer ).If need any further assistance pls SMS "Service" to [protected]."

If you can't solve the problem then frustate the user to stop chasing you :-(

AMIT_SANU

from Delhi, Delhi

I m also face so many problem with LG products . I m Amit Chauhan
below are the my complain details

Call No Product call Recived Call Transferred
C[protected]REF ashok kumar Domnik & Dharmender singh

i have been put on call more than 1 hour but result are Zero. finaly they denay to gime me service for my product. No manner How to speak with Customer.

I will suggest not to Buy any LG Products . if the service is like this why dont we go for any china Products atleast we will not be insulted

Gurukrupa

from Mumbai, Maharashtra

LG Refrigerator — DEFECT IN DOOR

Dear Sir,

My self Ghanshyam Katchhi, i have complaint regarding my refriderator that there is a some defect on door, i have already done a complaint to M/s. Rahul Electronics on dated : 25th Sept 2010 & 2 times the concerned person had came & taken the report but till now there is no any action from the companies side. so kindly take corrective action as soon as possible.

Fridge Purchased From M/s. Rahul Electronics Pvt. Ltd., Dahisar, on dated 05th June 2010. Bill No. 51629 Modle No. GR-T267BTB

My Address: "B" Wing, 1301, Shantivan Bldg., Devi Das Lane, Near St. Lowrance School, Borivali (West) - 400 103

d k patel

from Coimbatore, Tamil Nadu

L.G.REFRIGERATOR — REFRIGERATOR

Dear, I have recently purchase a refrigerator 270 liters. but there is big noise at the time of power cut off.. Always I am interested in L.G.products. I have L.G.products of washing machine, T.V., D.V.D., Mobile , computer monitor but I am not satisfied with this Refrigerator. so plz try my problems. because there is a noise which we can hear from even 10 meters away..

Dr.D.K.Patel

Plot No. 1077/1, Sector- 13/C, Gandhinagar, Gujarat

Mo.[protected]

email/ [protected]@yahoo.co.in

With kind regards...

d k patel

from Coimbatore, Tamil Nadu

Dear, I have recently purchase a refrigerator 270 liters. but there is big noise at the time of power cut off.. Always I am interested in L.G.products. I have washing machine, T.V., D.V.D., Mobile, computer monitor but I am not satisfied with this Refrigerator. so plz try my problems. because there is a noise which we can hear from even 10 meters away..

Dr.D.K.Patel

Plot No. 1077/1, Sector- 13/C, Gandhinagar, Gujarat

Mo.[protected]

email/ [protected]@yahoo.co.in

With kind regards...

d k patel

from Coimbatore, Tamil Nadu

Dear, I have recently purchase a refrigerator 270 liters. but there is big noise at the time of power cut off.. Always I am interested in L.G.products. I have washing machine, T.V., D.V.D., Mobile, computer monitor but I am not satisfied with this Refrigerator. so plz try to solve my problems. because there is a noise which we can hear from even 10 meters away..

Dr.D.K.Patel

Plot No. 1077/1, Sector- 13/C, Gandhinagar, Gujarat

Mo.[protected]

email/ [protected]@yahoo.co.in

With kind regards...

mendonca

from Mumbai, Maharashtra

l g /refrigerator — not working

i purchased lg / refrigerator 2 door model GL 295 TMG4,280ltrs. on June 3rd 2010 ,within 1 month it started giving me problems,1st the gas got over ,they repaired it,in august again same problem and they repaired it. now again it is spoilt,the technician says the pipe line is choked,this was on Saturday 23rd.Oct. till today no one has come to repair it.I want this fridge to be replaced.what should i do?

vishan lal regar

from Jodhpur, Rajasthan

TO REGESTER A COMPLAIN

abha paschal

from Pune, Maharashtra

LG Refrigerator — Fridge is not cooling

My LG Refrigerator is not cooling for last few days & i am trying to contact the service center through mobile ,phone but it is not working.Some number is not in use ,some are of ranchi or elsewhere as on internet.I have bought it in July 2005.My resident is in Kurji,Vikash nagar (K.K.Singh lane). What should i do now?.my no. is [protected]

Arun Kumar Gupta Dehri

from Pune, Maharashtra

LG Refrigerator — Not Working from a week

I have purchesed a Refrigerator from Patna LG Shop. It is not wroking from previous 5 days I tried to call the number but the number is always busy and out of coverage area. So I complaint through e-mail.

Aurn Kumar Gupta
Dehri On Sone, Rohtas
[protected]

drsuhas2007

from Mumbai, Maharashtra

L G Refrigerator — it is not working

i have purchased a double door refrigerator 6 months before from dass electricle of L G company. it has problem in cooling. i have registered complaint to their call centre but they r not responding so i want to complaint against them according to consumer protection act.

Mary Joseph

from Hyderabad, Telangana

Dial turned to maximum coolong but not effective

Mary Joseph

from Hyderabad, Telangana

LG Refrigerator — Insufficient cooling

Complaint first placed on 24/12 re insufficient cooling in the fridge, leading to spoiling of food. Local contact assured service, but no-show yet. Situation urgent.

cygor03

from Mumbai, Maharashtra

Mar 7, 2011

The Customer care service of LG is very poor.The service centres most of the time cancel a complaint without any reason.

jbahadur2010

from Mathura, Uttar Pradesh

Mar 18, 2011

LG Refrigerator — chiller plate not properly placed

chiller plate is not placed properly from the very beginning, and we are complaining since we purchased, but no one is taking proper action.
last complaint number is:- RNA[protected], date 16th march 2011 at 12 noon.
You are requested to replace our fridge as soon as possible because this fridge is initially defective.

pawanp

from Phagwara, Punjab

Mar 19, 2011

LG/refrigerator 270 litres — not functioning well

sir i had bought a LG refrigerator capacity 270 ltrs last year... from last three it is not functioning well..
i had lodged many comlainits regarding the product but company personnel didn't satisfied us.. the refrigerator is in warranty period.

deepgupta786

from Bengaluru, Karnataka

Apr 3, 2011

LG — LG refrigerator not working

Dear sir
I am an LG Consumer of a double door Refrigerator 245lts. the purchase date was 1 august 2010,but the fridge had some technical fault,it stopped cooling, which is according to the present date is in warranty, but the technichal person who came charged Rs. 112+333=445rs, & said that it is not covered in warranty.
Following are my complaint No's on LG customer Care,kindly look into the matter urgently..
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
Regards
Deep Gupta

sdg110

from Noida, Uttar Pradesh

Apr 14, 2011

LG Refrigerator — Poor quality of service

Hi,
My LG refrigerator which is just more than 2 yrs old is not working. I raised multiple complaints almost 3 weeks back. After a week of complaints finally one person came to visit and told that the part that is faulty is not in stock and he raised a requirement for it saying that the part will be available by 5th Apr. It is 14th Apr now and after calling the servicing agent Sachin, he just referred me to his supervisor Mr. Balaji (cell num [protected]). This person just tells me to call later without even listening to my problem. Is this how LG handles after-sales service??? And if this is how they process paid repairs I wonder how they take care of repairs within warranty period. I really regret having bought an LG product. Would definitely avoid any LG product in the future and also suggest the same to all my friends and relatives.

swetapoddar

from Gurgaon, Haryana

Apr 23, 2011

LG — REFRIGERATION PROBLEM

lg people came to rectify my problem ...and assured me that it will hv a warranty of 6 months....next day the fridge was not working..i called them again and he told me that in 24 hours someone will be visiting my place.....but its almost 10 days and minimum of 3 reminders still there is no response from their side...

what should i do ...??

Dr atul Gupta

from Delhi, Delhi

May 13, 2011

LG Refrigerator — Complaints not being attended

I had bought the LG side by side refrigerator model GC-B217 FLC on[protected]. On installation by service engineer Mr Hardeep on 23-4-11, it was found that two racks on the door of the freezer are cracked and need to be replaced. He told me that he will send an installation report to the company and it will be replaced in 2 days. When nothing happened for few days I called up the customer care on 29-4-11, 2-4-11, 4-5-11, 9-5-11 and on 13-5-11. I was sent a sms by LG that the defect will be rectified by 8-5-11. It is a long time and despite several reminders and spending more than 2 hours in total on phone talking to customer care several times; my complaint is not attended yet. And there is never any satisfactory reply. Calls sent to grievance cell to ms Sapna Bhatt on her telephone number [protected] remain unanswered all the time. A telephonic talk with Mr Shubhanker Dev' Area Service Manger on 4-5-11 also failed to rectify the defect found in the refrigerator during installation.

drlekhraj

from Mumbai, Maharashtra

May 20, 2011

Same problem with me. & company people are not able to repair even in warrenty period. They just igore complaint of customer.

shailajak

from Delhi, Delhi

May 25, 2011

LG Refrigerator — complaint on the service Agent - Canon Refrigeration, Ameerpet

We have a LG Intellocool refrigertor bought from Hyderabad. The fridge was not working properly so we gave complaint to the authorised agent M/s.Canon Refrigeration, Ameerpet (Mb#.87901363/ [protected]/ [protected], who have come last week and repaired the fridge and v paid them Rs.1500/-, again now after week the fridge is having same problem, when we complaint the a bove cannon service people at troubling us since 2 days and today is thrird day nobody is responding to oru call.

Can somebody help us.

Shailaja
Mb#.[protected]

ndeem

from Jaipur, Rajasthan

May 27, 2011

LG — Refrigerator is not working

I have EMC
Start date........[protected]
End Date.........[protected]
my ref. is not working so please repaired it
Address...........Chaudhrana , Fatehpur Pin.......212601
Mob. [protected]

Divya_Jain

from Mumbai, Maharashtra

May 28, 2011

I have refrigerator of LG company. its double door. in the upper freezer part some curd has been spill. this curd has reached to the hole provided for cooling in the freezer. what should i do. please mail me: [protected]@yahoo.co.in

kambham.1113

from Mumbai, Maharashtra

Jun 25, 2011

Refrigerator LG Model — Refrigerator is not working

I buy a Refrigerator of LG Company. We power on the Frizge for around 8 hrs but, it is not cooling.
We complained to the Dealer. After 3 days,one guy (said he is from LG Company) came and saw what is the problem, he told me that the cooling system is not working, within 4-5 working days we will replace Refrigerator. He took sign on the complaint letter and the xerox copy of the bill.

Today, it is around 25-27 days completed, but there is no response from the Dealer.

What can we do ...........? at this stage.

vgupta08

from Mumbai, Maharashtra

Aug 12, 2011

LG Refrigerator — problem in the fresh basket

Team,

We purchased an LG refrigerator (product no: GL-308VSX5) in Kanpur on 3rd November 2010 from Richa Electronics, Kanpur, Bill No: 844. The refrigerator is facing problem as the vegetables do not keep fresh and there is ice accumulated in the fresh basket. The customer care representative has visited the place and is giving false excuses. The water in the normal section freezes and this was told to the person also.
Please look into the matter and have the same resolved.

sunilsahuchh

from Anand, Gujarat

Sep 6, 2011

LG Refrigerator — not giving proper service

Dear Sir, my self Nitin Trivedi, i buy a LG refrigrator, after 2 month of purchase its compressor is not working. i went to dealer M/s- Swar Sangam Radios , chhatarpur (mp) , he behave with me very rudly and say what you want to do, yo can do. i say i ll go to consurem forem, he say go...plz do the needful

Arvind2022

from Noida, Uttar Pradesh

Sep 15, 2011

Hi,
Kindly help me for regarding Lg Kp220 if I have insert the sim and start phone its shows sim registration failed kindly suggest if any solution kindly send me for my mail ID [protected]@gmail.com

Uday Mistry

Sep 26, 2011

LG Refrigerator — not works well food spoils

I purchase new lg refrigration 280 ltrs. but its not works i complain so many times but its unslove .my complian numbers r [protected],[protected],[protected];[protected] and some number i miss,i want my money back.during warranty time i started complains.and they r unsolved, and the executive as money last time,i want my money back these piece is not good.

prabha shreeraj nair

from Mumbai, Maharashtra

Sep 27, 2011

LG Refrigerator — POOR & IRRESPONSIBLE SERVICE

SEE THE NO OF TIMES WE REVIVED THE ORIGENAL MESSAGES FROM YOUR SERVICE STATION . NO OF TIME I COMPLAINED FOR THE SAME PROBLEM.VERY VERY POOR RESPONSE FOR THE COMPLAIN.PURCHASE DATE IS[protected] MOD- NO. GL-241NMS 912 APKW016013. Referizerator is full of water inside,all the things are getting spoiled,not able to use freezer because it is fully covered by ice all the time.Two times replaced thermostat .Since from last one and half months they r doing nothing.How long time it will take.Service center head is not responding.When i reminded them again on 26-09-11 he said your freez is working fine means MEANS THAT NOT AT ALL KNOWING ABOUT THE PROCESS STATE.THIS KIND OF RESPONSE IS GIVING TROUBLE TO THE CUSTOMER.NOT AT ALL WORKING.VERY MUCH TIRED WITH PUTTING DAILY COMPLAIN.STILL THER IS NO PROPER ACTION.
KINDLY DO THE NEED AS EARLY AS POSSIBLE

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

LG Thanks you for giving an opportunity to Service your product. Send 1 if Dissatisfied,send 2 if satisfied to 5757554. Premium SMS charges apply

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.

Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You.
mrs prabha shreeraj nair

prabha shreeraj nair

from Mumbai, Maharashtra

Sep 28, 2011

hi,
Thanks for your responce, we would like add on that every time your executives come check it do something but the problem is never resolved, i request your good self to please look into this matter immediately as we r facing problems as we cant keep inside the refrigerator it gets spoiled .

we appreciate your responce in this matter .
regards .
Mrs prabha shreeraj nair .

prabha shreeraj nair

from Mumbai, Maharashtra

Oct 8, 2011

Hi,

Your Executive came on 2nd October Sunday and he filled the gas in the refrigerator and he said their would be no problem inthe refrigerator but sorry to say that the deep freezer againg is full of ice & full of water in the tray below the refrigerator & difficult to use .

We called on the number they gave us i.e [protected], But of no use .

Please advice & we request you to kindly solve the problem .

Thanks & regards
Prabha Shreeraj Nair .
[protected].

prabha shreeraj nair

from Mumbai, Maharashtra

Oct 10, 2011

Hi,

We look forward for your fast & immediate action .

Thanks & regards .
Mrs.Prabha shreeraj.nair .
[protected]

prabha shreeraj nair

from Mumbai, Maharashtra

Oct 10, 2011

My attitude towards complaint is very very bad, Every time the executive comes repairs & go the next day the same problem starts, Then we call them they say the same old story go & register the complaint first & then we will call u .

I request you guys to solve the problem .

Prabha shreeraj nair
[protected]

Reena Chandrani

from Mumbai, Maharashtra

Oct 11, 2011

LG Refrigerator — water lick, black solids lick in fridge

We have alos registered the complaints through your toll free no. some persons from your side has come to observe and than leave as it is saying that any engineers will come to solve it

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Hi,

I have given my mobile into a LG service centre in T-nagar, they said they wold replace the PCB for the handset profile problem. But the problem is they the mobile as such except the panel outside. After I noticed that the charging didnt happen properly and found that the service centre replaced my mobile with a older one. The IMEI and battery numbers are different from the purchase bill. Will the high authorities take action against them.

Regards,
Raj

Aug 13, 2020

Complaint marked as Resolved

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Deepak shankar p.s

from Bengaluru, Karnataka

LG KG 195 mobile — worst service senter

Hello, I purchased a mobile phone LG kG 195 two months back in universal showroom in bangalore but the problem of the phone was the voice clarity of the phone was very bad so went to a service senter of lg and explained the similar problem the person suggested to re load the soft ware so it was in the warrenty period i gave the phone to reload the software in the athorised service center of lg the service center is so bad it is just like old garage with ill educated service person, and the mobile phone was scrated on the dial and a sticker at the paper sticker at the back but the problem was not solved, Fm radio reception is very bad and voice recording quality is ver bad i suggest not to go an lg mobile the service senter is worst of such good company.d

Devendra Kumar Tiwary

from Lachhmangarh Sikar, Rajasthan

LG KG195 — Non delivery of mobile from the ASC

Sir,
I had given my LG mobile phone (KG195) to service centre for servicing on 30/10/08 as it was in warranty. The ASC told me to collect the mobile after 30 days. But when I went to ASc to collect my mobile ASC refused to give my mobile. They told me that it was delivered while the receipt is still with me. The ASC is cheating me. Plz look the matter and solve my problem as earlier as possible.
thanking you

Birjesh kumar

from Chennai, Tamil Nadu

Hi,

I am Birjesh Kumar from Delhi, my phone did not charging properly properly, I have given my mobile into a LG service centre in Laxmi nagar, they said that phone will be repair after 15 days.I notice theire that whose costomer under warrenty period they give more than 15 to 20 days time for repairing and those are not warrenty period and paid cash payment they repair her mobile with in one hour. please tell me what is the matter and why u r not action aganist them.

Regards,
Birjesh

balakrishna

from Chennai, Tamil Nadu

How can i change LG Viewty vodafone Branded Icons to Airtel icons

juzzzzzzz

hizzz Mr. raj

if authorised service center(ASC) replaces PCB or Mother Board, with new pcb they hv to replace ur EMI too!... so i think ur H/s might not hv replaced wirh on old one by the asc...you juz facing after geting service!..

contact asc or Mail at [protected]@lgmobiles.com(i knw it works coz i'm an lg H/s kp220 customer)

alok srivastava

from Sikar, Rajasthan

dear sir,
i purchased a mobile which name is LG KG195 mobile as dated on 13/11/08 so it is under gaurantee period.so s.c. is not provide me better srvice he gave me excuse, that i have no part of mobile this and this.so please help me my mob. no.are:-[protected], [protected], [protected]

thanking you
17/6/09

ANAND KUMAR AGARWAL

from Tekkali, Andhra Pradesh

My LG mobile was not getting charged and I sent it to LG Mobile service centre. I was told that though the mobile was purchased in February 2009 with 6 months warranty the battery has 9 months warranty from the manufacturing date. The battery of my mobile is not working and it is to be replaced. I am asked to pay Rs.250/- for the battery. I do not understand the logic behind the warrany of battery which starts from the manufacturing date. It it true or am I being fooled by the service centre personnel.

parmar disha h.

from Dhamtari, Chhattisgarh

dear sir..
I purchase a mobile LGKP220 mobile phone as dated on 27/03/09 so it is within warranty period but it has been hanged due to some reasons, its getting switched on and off frequently..and now its not getting on at all.. i am visiting LG service center frequently but the employees are just making excuses and not providing me proper service...they tell me that so and so parts are not available over here.. iam just being fooled by them.. please help me out... my contact no. is [protected] and my email address is [protected]@yahoo.co.in..

thanking you

Naresh Kumar

from Mumbai, Maharashtra

dear sir,

i'm using LG KM380T mobile on feb onwards, my mobile is hanging frequently, i unable to listen music, i gave to service centre and they told to some virus problem, now it will be cleared but now mobile is hanging frequently...wat can i do sir, please help me..

thanking you

Mahesh Suresh Potdar

from Kolhapur, Maharashtra

Phone Model - LG KE 970 ( LG Shine) (in Warranti) Phone Admitted in Service Station date 03.08.2009
Mobile Phone Automatically Dead In My Poket My Phone Have not any damage Problem. but Technician Told me your mobile phones Display( Mirror Safe Without Scrach) is Crack. 100% i think Display Cracked by Technician.in repairing process. but he do not Agree of this Accident and this Accident said me After 19 days ( Saturday 22.08.2009)

Patil shrinivas sadashiv

from Noida, Uttar Pradesh

Hi,

I have an LG KG-300 mobile purchased on Dec.2007.I handle it with carefully though there is its Display problem now charging problem. I have given my mobile into a LG service centre in Aurangabad, they said they would replace the Display for the handset profile problem. Its cost for that 2000 RS & service tax also.Now a days its price is already less so i cant accept to change the PCB or display.but i cant understand how it happens? Is the mobile handset is faulty.Now what can i do?

Regards,
Shri

prakash

from Delhi, Delhi

I have an LG KP107B mobile purchased on 17OCT2009.I handle it with carefully now SIM ERROR problem.

Prakash Mall

from Patna, Bihar

I own a LG C2500 handset. I wanted to have mobile banking facility offered by sbi on my phone. But, I did not find any specific application for this model on the sbi website "http://statebankofindia.com/". On enquiry at the SBI, they said to instal the application for generic models on the phone which would work. The application got installed on my phone but upon launching the appication, the error message "This Java application can not execute" is always poping up on my screen. Please help me on this problem to install the sbi mobile internet banking facility on my handset.
Regards
Prakash

umar

sir i buy a mobile but my sim is not registration in my mobile my mobile neme is lg kg 195

saurabh pandey

from Mumbai, Maharashtra

pls send me...hw to see manufacturing date and version of lg c2500..
thanks

Lokesh.M

from Bengaluru, Karnataka

pls send me...hw to see manufacturing date and version of LG KP220

Thanks and Regards,
Lokesh.M

MAHESH KUMAR

from Gurgaon, Haryana

LG KE 970 — driver for LG KE 970

I NEED PC SYNC, INTERNET CUBE AND USB DRIVERS FOR LG KE 970 MOBILE WHICH ARE ALSO COMPATIBLE TO WINDOWS VISTA AND WINDOWS 7

kolluru dwarakesh

from Pune, Maharashtra

i forget my security password.please send me the universal code.

prakashkumar

from Bhubaneshwar, Odisha

dear sir..
I purchase a mobile LGKF510 mobile phone as dated on 20/08/08 so it is out of warranty period but it has been hanged due to some reasons, its getting switched off automatically..and now its not getting on at all.. i am visiting LG service center frequently but the employees are just making excuses and not providing me proper service...they tell me that so and so parts are not available over here.. iam just being fooled by them.. please help me out... my my email address is [protected]@yahoo.in

skt10

from Mumbai, Maharashtra

dear sir..
I purchase a mobile GM200 mobile phone as dated on 27/09/09 so it is within warranty period but it has been getting switched off frequently.. Battery not oprate properly and now its not getting on at all.. i am visiting LG service center frequently but the employees are just making excuses and not providing me proper service...they tell me that so and so parts are not available over here.. iam just being fooled by them.. please help me out... my contact no. is [protected]

keshav verma

from Delhi, Delhi

May 7, 2011

LG /MOBILE (kg195) — staff, imei ,many more problem

Sir,
Respectfully, I am to state that i have LG KG 195 handset mobile which is not working properly. I have been visited your service center several time at Laxmi Nagar near Shipra Hotel to repair the same. They have changed the PCB,three times IMEI no. has been corrupted, five or six time upgrade the software of mobile,two or three times changed the microphone and speakers, one they changed the charger and handsree, but although its not working properly. So, you are requested to change the same model hand set. I shall be very thankful to you.
thankyou
keshav verma
p.no [protected] / [protected]

kanhaiya kumar singh

from Surat, Gujarat

May 25, 2011

Dear Sir,
We are LG Customer, we have purchased LG Mobile (Model: LG GD-510 Purple, RSN No.:[protected], S/N: 0071PEL029796) as on 11.09.2010 from [censored]al Communication, Vapi. This mobile is not working priority from 15.05.2011 & submitted to your respective service centre (Kare Center, Vapi) as on 18.05.2011. This problem is create the second time same problem. First time problem start from dated 17.10.2010 & solution after 15 days @ Servicing Centre. I am not able to any work. I feel havebeen absloutely cheated and my Rs. 5800 have gone a waste.
We had already communication with your respective vapi service centre, But till now not complete your process (i.e. your service are not fulfilled) & not any satisfactory reply or action taken in this regards.

In event of not given any solution within 03 days on your information we will have no other option but forced to go to consumer court with Police authorities and take legal / Civil action against your company.
So, kindly look in to the matter and take immediately appropriate judgment is highly appreciated.

aravi20

from Noida, Uttar Pradesh

May 26, 2011

pls help me, sir. i have a problem . i cant launch applictions in lg kg 195 when i installed operamini . when i launch it is switched off soon!

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BATTERY OF MY PHONE OF LG MODEL LSI-110 IS NOT AVAILABLE AT THE LG SERVICE CENTRE SINCE LST 2 MONTHS.

Aug 14, 2020

Complaint marked as Resolved

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mohsin ali

from Gurgaon, Haryana

Dear sir/madam
I want to buy 150 picie of LG LSI 110 urgently.Plz tell me from where i can buy

Mukesh Pitti

from Hyderabad, Telangana

I too want to replace my LG LSI 110 telephone set with the same LG Lsi 110 set, where can i get and what will be the price.

ajay

from Bengaluru, Karnataka

i am trying to look it for about an year and yet not able to find one.

please let me know in case if any one of you are able to find where you can get them.

Mahmoud

Sir,
My reliance phone(LG LSI 110) is almost dead due to the battery failure. In addition, the cable of the charger is also broken. Anybody having information about the availability of the battery etc. in Malappuram or Kozhikkode districts, may please inform me. Many thanks ...Mahmoud.

Princi

from Jammu, Jammu and Kashmir

Feb 12, 2011

Dear Sir/Madam i have LG LSI 110 Cordless cdma phone...i am having problem in its battery...so plz tell me whr i can buy... Battery Of...LG LSI 110 cordless mobile...
So where and where i can buy...iits battery...i'll pay its amount any cost...plz help me..

for details plz email me at > [protected]@gmail.com

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The toll free no put up in the website of lgindia is not working. the no. has been temp. withdrawn, the website address www.lgservice.com is not working. Why do these people give all these nos. / put their nos proudly if they are not working. kindly expediate

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Ashwani KUMAR

from Gurgaon, Haryana

I had purchased a 280 ltr refrigrator wide bill no 4964 dt 7-8-2004 from softvision faridabad .On 12th sept a complaint was lodged at Intella services Faridabad wide complaint no 8c[protected] and co's representative sh. SHIV KUMAR had attended the complaint on 13th who assured of replacement of compressor on 13th/14th (The machine being under warantee) but today ie on 15th another representative turned up at around 1230hrs and took a zerox of my above said bill. On enquiring at 1400hrs m/s Intella services was not aware of the status . I again lodged a complaint wide Complaint no.N 8C 91507797 in your complaint centre in Gurgaon and also visited Intella services at 1830hrs .Now, we have been told that it will take another 2-3 days as company is not having the required compressor.
I have heard that LG solves grievances in minutes but it is not true in my case.Hoping for quicker solution I am submitting this mail at your end.

gulab parakh

from Bhopal, Madhya Pradesh

hamne 1 laptop kharida jiski warranty abhi hai khuchh dino me uska charger kharab ho gaya hane dukan par bataya to usne kha jal gaya hai par replace karne ke bajay usne hame naya kharidne ko kaha jabki uske jalne me haeri koi galti nahi hai na hi wah kisi fire se jala hai aap uska sighra niwaran kare nahi to mujhe majbooran consumer court jana padega jiske sare harje kharche ki jawabdari company ki hogi.

leela bhandari

from Malappuram, Kerala

my lg w machine fully automatice is not working properly. it' drains only water not washing &rinsing cloths but spining. urs toll free no is not working.

dhirajsams

from Karad, Maharashtra

i just want to know that which motherboard is used in my lg pc having model now[protected]bci03in.

series 805nlzw000005

because i think that my local distributor had changed my mother with the MSI board.
as i heard that all lg company used only intel original motherboard in their desktop's.

plz tell me soon.

or call me 91-[protected].

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TWO MONTHS BACK I HAVE CALLED CUSTOMER CARE REGARDING SERVICE AND REPAIR OF SPLIT AC. AFTER THAT THEY ARRANGED MECHANIC WHO IS INTURN DONE THE JOB IMPROPERLY. DUE TO NOT NECESSITY I HAVE NOT USED THE AC. BUT NOW DUE TO HEAVY TEM. I SWITCHED ON THE AC BUT FOUND IT IT NOT WORKING AT ALL. REASONS NOT KNOWN. I HAVE CALLED CUSTOMER CARE AND THEY GIVEN COMPLAINT NUMBER ON 17.04.08. BUT NO BODY HAS CAME TO ATTEND THE PROBLEM.ON 21.04.08 I HAVE ONCE AGAIN CALLED THE CUSTOMER WHO IS BOOKED THE COMLAINT ONCE AGIAN.THIS IS THE CUSTOMER SERVICE OF THE LG ELECTRONICS.

Aug 14, 2020

Complaint marked as Resolved

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sanmati food products pvt ltd

from Bengaluru, Karnataka

cooling proplam. this complant 6 time.

sanmati food products pvt ltd

from Bengaluru, Karnataka

this ac is working or consumar form

prakash.p

from Chennai, Tamil Nadu

customer i.d=s9c50300675.i registered on 03/05/2009for new ac installation.still no one come for installation.
I like to go to the consumer court.very poor service.if you do like this your company brand will not buy public.I need immediate actions

K A SAHU

from Mumbai, Maharashtra

Dear Sir,

I have puchased new LG split ac on 14/04/10 from shiv shakti agencies, Gandhidham, Kutch, Gujatat.
But I am finding lot of problems, like vibrations, gas leakages etc.
And I found the customer care services is not uptp mark.
The responce is very, very poor.Whenever I call to customer care, they will reply we r sending our engineer within a day.
I will just brie[censored] about my last complaint:
I have given complaint on 27/09/10( ID:C[protected])and the engineer came and checked and told me that the gas percent is very low and gas filling will be done tomarrow and i got message in evening that your service requeste is closed (Reason:customer will bring set to W/s).
I just dont understand why they have sent this messege because i have not installed the AC ( INSTALLATION DONE BY LG).
Again I have spoken to LG representative Mr Hiten Bhai([protected]), he told they will send the engineer for checkup and gas filling but no one came to attain the same.
Again I have spoken to LG representative Mr Nilesh ([protected]) many times, but till date no one is attain the problem.

I am very disappointed with LG services and I WANT TO REPLACE THE AC AT THE EARLIEST.

K A SAHU,
WARD NO. 8A, PLOT NO .64B,
SATGURU SOCIETY,
GANDHIDHAM,
GUJARAT.
MO:[protected]

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My product name is REF325TMand my complaint no. is N8C40801372 dated[protected] for inner sides cracks acts on body, bad odour, noise and not working properly.Your engineer also visited and assured us that our refrigerator will be replaced by a week.
But till date inspite of my repeatedly reminder to your call centre, there is no response from your side.
Kindly replace my refrigerator as soon as possible since am facing lots of problems.

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harsha

from Ahmedabad, Gujarat

gurdev singh

from Amritsar, Punjab

sir i am your lg mobile customer sir i gave my mobile at ur service center at amritsar at bajaj telecommunication. sir i gave my mobile at that station on 28/11/2008.my job card no is[protected]
sir i have not my recive my mobile yet. sir i am going to consumer court for register complaint against u.

Ritika Ray

from Mumbai, Maharashtra

My request ID is C[protected] in the name of Mrs. Ritika Ray as I have purchased your LG Refrigerator product just 4 days back. After requesting several times at your help line your engineer had visited our place yesterday. He reported the error and given his statement as the refrigerator has to be replaced with immediate effect.

After informing the help line again they have advised us to call the Sigma Service Centre as they will do the needful.

After referring them they told , that you have to keep on calling the service managers number.

We are just irritated keeping call several times your customer care and helpline along with the service centre.

Your prompt reply will be highly appreciated,

Regards

Ritika Ray

shreyamahapatra

from Mumbai, Maharashtra

Oct 25, 2014

my microwave oven: model no:MH-4048GWADRQEIL and S.NO: 909DRJA010044.
the switches are not working. I need to replace it.

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i am sreenivas R/o Falt no 306 Surya teja apts behind the krishnaveni school KPHB colony HYderabad. I buyed recently a refreezrator of 608 ltrs. it is creating so much problem.there is over freezind in refreezrator side.I had complaint many times. but there is no responce.please help me out this problem.
ph no [protected]

Aug 14, 2020

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Prince garg

from Delhi, Delhi

i m prince garg R/o house no. 909 sec 9 panchkula(haryana). I have a refreezrator of 608 ltrs. it is creating so much problem.there is over freezind in refreezrator side.I had complaint many times. but there is no responce.please help me out this problem.

sreenivas

from Hyderabad, Telangana

Iklakh ahmad

from Jaipur, Rajasthan

on 16 june 2009 i had complained to service centre about my two AC's whose complaint no is N9C61601217 but he made only one AC whose model no is LWA18G1RAH1 .(on the bill of first AC he has done my signature and taken the money). After that we called the service man again and again. then after one month he took the second AC and returned it within three days but the same problem was still there .So he took again and returned, but there was the same problem . after that third time he took AC and told that he has changed the compressor, but still there was the same problem (and i think that he has not changed the compressor ). and whenever we called that service man he tells that he will come in one day, but more than a month has gone and he is not coming . then i again complaint on service center ( complaint no is N9C80803813 ON 8 AUGUST 2009 ) .my cell no is [protected] & [protected]. Both the AC are in warranty period. (THE CELL NO OF THAT SERVICE MAN IS [protected])This service man is working under gajipur service centre in UTTAR PRADESH.
SO PLEASE MAKE AN INQUIRY ON THIS MATTER. THANKYOU

Iklakh ahmad

from Jaipur, Rajasthan

Lakshmi Narayan

from Nellore, Andhra Pradesh

I have made complaint no spc90805066 for problem of lg tv set.We have been given serviceman number
[protected](name Shri Sekhar).His cell is always switched off when we contact the office we get a parrot reply he will come today.I have been waiting every day canceling/postponing all other daily work outside.I
am surprised with thir marketing brochure that says we are for customer selling dont fall to this gimmik.

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have purchased lg ac on 5 th may 2007, want to avail free servicing

Aug 14, 2020

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Visu

from Delhi, Delhi

AC is not working in our company so please provide us any customer care number to make a complaint.

G.Sreeprakash

from Mumbai, Maharashtra

Why LG intello air air conditioner so called?

mady olly

from Kuzhithurai, Tamil Nadu

I am Mady olly from Pondicherry Purchased a LG 2.0 Ton Split AC
Model No LSA 6PW 2 ASI
OD 902 ABFV 001467
ID 902 ABMT 001171
from YESHEBA AGENCIES
314 Kosakadai Street, PONDICHERRY
vide Bill NO 4642 Dated 04/05/2009
For the past 2 months the Air Conditioners is not working.Complaint has been booked in YESHEBA AGENCIES lot of times but the Problem has not rectified till date Some times Service persons has attended and the problem has not retified.
NO CARE HAS BEEN TAKEN BY THE DEALER

MADY OLLY.S
Mobile;[protected]

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sir, my name is chaitanya surya.my mobile no is [protected]. my mobile un able to reach your custamer care . so please connecting on your tolle free-121 number.

Aug 14, 2020

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nitish sukhija

from Ambad, Maharashtra

sir we buy a refrigerater of single door bt in the begining there was some problem and my father so many times went to their office bt they again n again asked that doesnt matter u should not be worried about ur refrigerater bt now there is a serious problem so they told us that we have to transfer this piece in the company and they will solve ur problem bt they r not transfering and their behaviour is also very bad, so please help us please

nitish sukhija

from Ambad, Maharashtra

we r from sirsa

nitish sukhija

from Ambad, Maharashtra

my cell no is[protected]

Kavita

from Kolkata, West Bengal

COMPLAINT AGAINST YOUR AUTHORISED SERVICE CENTRE
Summery: No Action on My LG Washing Machine Lying For Service
From 09.09.2008

TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude & Substandard Way of Talking Of Your Authorized LG Service Centre Owner
Ref: My LG Washing Machine Given To
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]

On 9.9.2008 And Lying Unattended till Now On one or the other Pretext
Reference Of Documents:

COMPLAINT No. ASK 8C 90600069, Dated 9.9.2008
Customer Name: Dr. Kavita & Dr. Anand Bhardwaj,
H. No. 1702, Sector-8, Faridabad-121006
Ph:[protected], [protected], [protected]
Model & Serial No. WF-T 7012 EN/ 403 IL 000837 IN

Dear Sir,

The empathic behavior of your esteemed service centre owner has compelled me to write to you this letter. My LG Washing machine broke down about 10 days back & I lodged the complaint with LG who redirected the instructions to Faridabad Service centre & they picked up the machine for repairs at.

Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]

Who assured to repair it within a couple of days but after three days when I called up they told that they are attending it & will do the needful at the earliest.
The next day again I called & got the reply” Our workers are in the field, so I can not tell the status, please call tomorrow”.
The next day I was told that there was less supply of electricity in the area, so we could not do the needful, please call tomorrow.
The next day they told that due to heavy rains, we could not open the machine, please call tomorrow.
The next day the pretext was that they do not have the tools & equipments to open it, so it may take more time.
When I visited myself at the service centre It was lying unattended and since It was covered under the Insurance, the surveyor could not be intimated to go there to check it & get the estimate. Sir, the insurance surveyor can not take the photographs until and unless the machine’s related part is dismantled.
Two days back it was surveyed by the insurance Company, but ALAS, the parts are not available with your valued service centre.

Sir, I do not know how such a large Company like LG is handling the after sales services,
If this is the culture & tradition of LG, I shall be the last person to buy any LG product in life, rather I shall tell all my nearer and dearer the above painful response of LG’s service centers.

Can the senior top brass be informed about the third grade way of after sales & service machinery appointed by LG.

I have absolute shock when on calling second time in one day the owner Mr. Ved told “Aap ke saath deal karma to bahut hi mushkil hai.”

Sir, is it the right way to react to a consumer? Is the customer not required to know the status of his washiung machine which is lying with u for last 10 days? Every one can realize that the washing machine is one of the great necessities of a house hold. Then, should the LG service centre owner behave like that? Is the consumer his worker to whom he talked that way?

He repeatedly made an excuse saying that the LG Company does not have the spares used for after sale services. Do u know that if even a small part of the above complaint is published in a national news paper, the LG may come to an earth the same day?

Kindly tell your service centre owner Mr. Ved to return my machine to me as it is, I shall sell it to a scrap dealer & will buy the other brand new machine from other company whuich I have tested & found satisfactory in the past. This is the first LG appliance I tried and had a terrible experience.

Dr. Kavita &
Dr. Anand Bhardwaj
1702, sector-8, Faridabad (Haryana) INDIA
Ph:[protected], [protected], [protected]

Sharmistha Nath

from Bharuch, Gujarat

I have a TATA INDICOM walky phone of the model LG - 400T. The keypad of that model is not working at all. I had gone to your authorised customer care cum Service Cente at J.P. COMPUTERS located at 5B, Ekdalia Place, Kolkata - 700019 to repair the phone. But more than one (1) month I'm being harrased by them as they are commiting me every week that the keypad is not in their stock and will be available in the next week. I'm fed up with the same version from their end.

Henceforth, I seek your suggesstion what to do to make my phone O.K.

I will wait seven(7) days from today for your reply. Otherwise I'll be bound to send a copy of this mail to CUSTOMER GRIEVANCE RECONCEILIATION CELL.

Mobile No.- [protected]

Sanjay Sutar

from Mumbai, Maharashtra

Dear Sir / Madam,

I have purchased LG Mobile Model No. KP 220 on dt. 05.09.2008 & within one month problem is started with FM which is not working at all. I had gone to your authorised customer care cum Service Cente at SMS Service Centre Opp. nutan Marati High School, Mirajkar Tikati, Kolhapur on dt. 15.10.2008 (Ref : Complaint Form no. 65749). But till date problem was not sorted out by them & they asked that there is problem with mother board (PCB) & this is not in their stock after receiveing mother board they will be repaired my mobile & given to me. They are not commited me for confirm date of material received or mobile repaired.

Henceforth, I asked for new handset of same model but they says this is not possible.

Please give me suggesstion on the above matter at the earliest. Otherwise I will be going to consumer forum.

Sanjay Sutar
Kolhapur
Mobile No.- [protected]

G.kamala kannan

from Chennai, Tamil Nadu

Dear sir,

I am G. Kamala Kannan, I have receiving one email from LG email Promo. My email Id selected for Awards as below.[protected]

LG congratulate you as one of the lucky winners on this year LG E-MAIL PROMO. Your E-mail has been selected as our lucky winner and has won for you the sum of £700, 000.00 GBP (Seven Hundred Thousand Great British Pounds) and all information concerning the facilitation of your claims will commence as soon as you fill and submit the LG VERIFICATION/PAYMENT RELEASE FORM {section b and c} below this message.
Note: Your E-mail number tagged to your winning verification number is

VERIFICATION NO.: CN[protected] Every section on the form. to the best of your knowledge be correct so as to avoid any form of falsification which could render the form useless and might lead to disqualification
Note: that your funds have been insured and no deductions of any kind can be made on your funds due to the following reasons as follows below (1) Funds has been Insured to an High Insurance policy that make it difficult to deduct from.
(2) Beneficiary is the one to pay for any Imposed Charges against his/her funds.
(3) The British Government stated in The BHC Law book 45-1 stanza 12, That winning funds should be remitted In exact value of amount won to winner. Your Won Prize is consisting of a LG V900 Services Mobile Phone and a sealed World Bank Cheque Of 700, 000GBP issued out in your name {Which can be cash at any local BANK in the World} And all alriginal Certificates regarding this promotion DUE TO THE AMOUNT OF MONEY COMING IN A CHEQUE TO YOU, IT CANNOT BE SENT TO YOUR LOCAL DELIVERY SO THATS IS WHY WE ARE GOING TO USE A DIPLOMATIC SERVICE DELIVERY FOR THE OPTION YOU HAVE CHOSEN, AND THIS DIPLOMATIC SERVICE WILL DELIVER YOUR PARCEL TO YOUR DOORSTEP AND TO WHOSE SIGNATORY IS ON THE LG PAYMENT RELEASE FORM.

... Then finally receiving one winner certificate for that amount from LG. This information is corrected or wrong please give me reply.

Kindly do the needful as earlist,

Thank U.

Kamala kannan.G
email: [protected]@yahoo.in

AJIT SINGH ALLAWADHI

from Chandigarh, Chandigarh

M/s L.G. India Ltd.

Dear Sir,

Please refer to my complaints no. N8C21605675 dated 16.02.08, comp no; N8C3300013 dtd 30.03.08 and e-mails dated 02.04.08 and subsequent e-mails followed by legal notice by my advocate . In this connection, before filing a complaint with the Consumer Forum, I would like to say:

1. That the noise emanating from the refrigerator has made our life hell. It has become difficult to sleep at night.
2. At the time of purchasing it, we were advised that there is one year warranty whereas complaint was lodged well in time but no action was taken.

3. My wife is of the opinion to obtain permission from the administration and place it in the prominent place in Chandigarh and put it on fire in the presence of Press.

4. I am of the opinion to call the press and ask them to record the noise emanating from it and let the people know through their news channel about the product and customer care of LG.

5. Last option rest with me is to file a complaint with the Consumer forum, switch off the refrigerator, put it in the corner of the house as it is not possible to bear the horrible sounds, and fight it to the last.

I would like to know what LG suggests me.

Thanks

Ajit Singh Allawadhi
2193 Phase 10 S.A.S. Nagar
Punjab-160062

Details Of My Earlier E-mail Attachment
(ajit.[protected]@sbi.co.in)
02.04.08

M/s L.G. India Ltd.
It is advised that I had purchased one LG T.V., A.C. and D.V.D. and did nolt faced any problem so I decided to purchase one L.G. Refrigerator also and purchased in April 07 from Chandigarh.

But this time I changed the dealer. At the time of supply, its veg./fruit container was broken which is very much evident from the supply/delivery slip and copy of bill. The container was replaced by the dealer. From the day one, the refrigerator was giving unusual sounds. Though irritating, we thought that it might be a regular feature in L.G. Refrigerators. We three officers purchased the L.G. Refrigerators simultaneously from different dealers. When I visited one of their houses and enquired about horrible sounds, I was informed that there were no such sounds in their refrigerators. I lodged a complaint vide complaint no. N8C21605675 dated 16.02.08. Service Engineer visited my place after repeated requests at call centre and to the dealer. As per service Engineer version, Capillaries of the refrigerator are blocked and it is the cause of sounds. There was huge water storage in the base of the refrigerator also. It was taken to the service station and was delivered next day. Immediately after delivery, we were asked to sign satisfactory report but we asked them to take after 2-3 days so that we could judge whether problem is rectified or not and mentioned on the job card as ‘under observation’. The problem persisted and we advised the service station people but did not get any response except falls promises. I again lodge complaint vide comp no; N8C3300013 dtd 30.03.08. But it appears that company has decided that loosing one customer will not affect it and further a person who has purchased a refrigerator is not going to purchase another one soon. But it is also true that image travels from person to person. Further if my request is not acceded to I will be forced to approach some Forum to intervene to get me the value of my money.

Hoping a favorable reply and necessary action very soon,

Yours sincerely,

Ajit Singh Allawadhi
Kothi No. 2193 Phase 10
S.A.S. Nagar Mohali
(M[protected]

Bikash Ghimire

My LG 7.0 kg model no. WF-T7012 EN washing machine is not running properly. when I started it, it revolves 5 seconds and revolves opposite for 5 seconds and stops. what the solution of this problem. Send the mannual of this Model.

P N Nagri

from Bengaluru, Karnataka

LG Refrigerator — NOT WORKING CARELESS ATTITUDE OF SERVICE

On 10.05.2009 I purchased one LG refregirator at CROMA KORMANGALA BANGALORE.Within one day the unit was out of order, The company exchanged it but again within 3 days this unit also went out of order. Since then they are repairing it and we are spoiling Food filled in the refregirator every day.The feeling is sick and we are harrased. We want our money back as we have lost faith on both LG as well as CROMA.We also want to be compesated for the losses.

simran

from Lucknow, Uttar Pradesh

i agree with you.you should ask for refund.

faimpatel27

from Pune, Maharashtra

LG Mobile — Defective model& careless service

I brought KF 510 of LG mobile. From the date i purchased it it was creating lot of problem. It is still in warrenty. Whenever i went there in LG Care centre in Aurangabad opposite shivaji nagar they behave like that they are doing some charity work for me. After consuming lot of time still they were not able to rectify the problem. Last time they even not fitted key pad well. I fed of there careless attitude. So those who are reading this please stay awaya from LG mobile.

NAVEEN MEHTA

from Kolkata, West Bengal

Dear Sir,
I purchased LG mobile model GM200, serial no. JMEI[protected] from your dealer hotspot vide bill no. 1295 dated[protected].
I really disappoint to purchase this mobile that its a deffective product & your dealer is not giving me proper service.
Pls help me. & replaced my mobile with new one under warranty.

Regards,
Naveen Mehta
Surveyor & Loss Assessor
Jaipur
[protected], [protected]

lakhan singh

from Kolkata, West Bengal

my lg set locked so not process to sim into my mobile so plz tell me breack the sim lock password
i forrgeted the my passwaord.
so plz reply me

lakhan singh

Kumud Gupta

from Mumbai, Maharashtra

LG Washing Machine — Consumer Forum do not react on complaints

Dear Sir,

Please refer to my earlier complain regarding above said subject.

Is there any providions if Consumer fourm do not act on any complain???? Because there is no any action on my prvious complain.

Waiting your needful acts on the same.

Thanks & Regards
Kumud K Gupta
[protected]

Rajinder Ahluwalia

from Mumbai, Maharashtra

Dear Mr. Kumud K Gupta
hi
If you have filed a proper consumer complaint, there is no reason for worry as the consumer court gives time to opposite party to appear and give its own version. It may take time, but if your complaint is genuine, you will get justice.
In case your problem is not properly heard or addressed by the District Conumer Court, then you have the remedy to file appeal before the State Commission within One month of the impugned orders.
I suggest that you reperesent your case properly before the court.

Rajinder Ahluwalia Advocate
Supreme Court
[protected]

Asha Agrawal

from Palghat, Kerala

I am fully agreed with this complain about the LG Mobile Set. Even i am also suffering after buying LG KM335 from the begginning...so be aware from LG Mobile Sets.

Praneesh

from Bengaluru, Karnataka

I am a very disappointed customer of LG. I have bought a double door refrigerator a year back and the fridge started smelling very badly(we always keep only vegitabls inside the fridge) and I am sure it is not becouse of damaged food. It is becuse of some machine complaints. I have made a complaint to LG and they sent represntative who can only understand hindi and after verification he had confirmed that the refrigarator is not smelling. He requested me to pay him the service chaege for no job he has done. I've denied the payment and his manager said, they will not assist in future.

What is LG india thinking, as a customers we pay huge amount of money to buy their products and when 1 year over, they feels that the the relation is over and they require money for even single visit which doesnt help me as a customer.

LG made my life worst, and every time I open the refregirator, I feel like vomiting. LG sux big time.

Praneesh

paragvinay

from Mumbai, Maharashtra

Dear Sir /Madam

I Mr. V.K.Sharma, residing at flat no- 1, Bank of Baroda Building, Patel Estate, Jogeshwari (West) Mumbai -400102 lost mobile set LG. GB 230 on 16/10.10.I was having IMEI No- [protected] at the time of purchase but after carrying out repairing at LG service centre the IMEI No was given as [protected]. I have a original copy of purchase Bill i.e BIG BAZAR ANDHERI MEGA MALL, MEGA MALL, INTERSECTION OF 90, D P ROAD, MALAD LINK ROAD, OSHIWARA, ANDHERI(W) MUMBAI- 400 080, INFOICE NO-223473 DATED - 25/01/10, and have lodged a complaint Regd NO- 4284/2010 dated 17/10/10 at oshiwara police station.
I was allotted MTNL No- [protected](prepaid), and I have given a formal request on 18/10/10 to MTNL Jogeshwari office for creation of duplicate sim of the same mobile no.
I request you to stop the service of the person using the same IMEI No mentioned above and connfirm to us via Mobile no- [protected] or mail id vinay.[protected]@gmail.com or oshiwara police thana 26323861 or 26323862 to enable us to track the culprit.
I shall be thanksfull for this kindness.

Regards,
V.K.Sharma
- Show quoted text -

ADIDAS AAMIR

from Ahmedabad, Gujarat

May 28, 2011

Dear sir,

I bought one L.G 4.OT CASSETTE A.C LTUD4882QCP (ODU) amount was 91500/- on 28/04/10, bill no CG/0702
from your dealer Ramesh Corporation at ahmedabad,

I had complained on 14-05-11 to Ramesh Corporation regarding CASSETTE A.C,
After that M.r Ketan ([protected]) came who is dealer he told me that your compressor has been not worked your A.C has been under woranty and need to change compressor he will do complain in LG and will collect compressor in 2-3 days, after 3 days i had called him but he had not received,

Still after 5 day he had not give reply, than i called him.he replied the same he will arrange in 1 day,
after 1 day still the same than i got mo.no M.r Nikunj ([protected]) who is main person over there, he replied that he will arrange in 2 days but he does not reply,

today is 27th may today in the morning i called M.r Ketan ([protected]) now he replied with horrible tone, he has told that he have not complained in LG and you do form your side what you want to do

I want to know you just one thing this is LG dealers ?
they treats with customer like local,

I want from you please do actions again them,

--

Thanks & Regards,
Aamir Shaikh [protected]

Rahul6cool

from Delhi, Delhi

May 28, 2011

LG/Mobile P500 — Giving Wrong Information & Not attending Phone

I SUBMIT MY MOBILE ON 16TH MAY 2011 THEY HAVE TOLD THE PCB HAS TO BE CHANGED AND TAKE 6 TO 7 DAYS ITS FINE . THEN 10TH DAY I GO TO THE KULDIP MOBILE SERVICE CENTRE THEY TOLD COME BACK AT EVENING .BUT AT EVENING MOBILE NOT REPAIRED YET THIS HAPPENS CONTINUE 2-3 DAYS.

Rahul6cool

from Delhi, Delhi

May 28, 2011

COMPLAINT AGAINST YOUR AUTHORISED SERVICE CENTRE
TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude, Giving Wrong Information & Not attendind Phone

I SUBMIT MY MOBILE(LG P500) ON 16TH MAY 2011 THEY HAVE TOLD THE PCB HAS TO BE CHANGED AND TAKE 6 TO 7 DAYS ITS FINE . THEN 10TH DAY I GO TO THE KULDIP MOBILE SERVICE CENTRE THEY TOLD COME BACK AT EVENING .BUT AT EVENING MOBILE NOT REPAIRED YET THIS HAPPENS CONTINUE 2-3 DAYS.I THINK THEY DECIDE TO NOT GIVING MY MOBILE !

VERT BAD SERVICE NEVER BUY LG PRODUCTS !

surendra60

from Bengaluru, Karnataka

May 20, 2016

LG Electronics — for repair led

i want rpair my LED tv please send technician my add:201, shreeji sayona appt.NR.HIMSON BANGLOW.CITI LIGHT ROAD SURAT

Prudhvi adapa

from Hyderabad, Telangana

May 24, 2016

complaint on my mobile phone with in 8 months.

I have purchased a NEXUS 5 and it got repaired and the issye was a major one its mother board problem and i wanted to replace mymobile only.

vishal tawde

from Mumbai, Maharashtra

May 31, 2016

motherboard not available

I bye 32lg80fr in 01/02/2009... some problems in my T.V. so I call L.G. customer care they sent technician to my home... the technician say L.G not made the motherboard of that product... what i do...

nakes221

Jun 9, 2016

Not Functioning good

Hi, We purchased LG washing machine from Chroma last year in JUNE. and its giving us too much problem Such as locking problem, tearing our clothes.

abdullahtehami

from Jaipur, Rajasthan

Jun 13, 2016

Refrigerator not working under warranty they dont give response

I bought a refrigerator on 24-Apr-2014 my refrigerator is not working since the day I bought it. I complaint so many times but no response from the LG.

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Since I got a problem on my TV I logged a complaint to LG Service Center on Saturday (5-Apr-2008) afternoon my comp. No. is S8C40502342. For the same i got SMS from LG. by the time your Customer support Executive told me our Service person will attend the comp. with in 24hrs. i waited till next day morning Sunday Nobody turn up then i called your LG Service Center No. by the time I got Information Sunday is holiday, today (Monday)morning again i called your center and I informed about my grievance. No body responded. Then I called your Service Center franchisee and they gave me one Service person Name & Mobile no. Mr. Periyaswami, [protected]. I called the same person and he promised to come by 4.00 PM today (Monday[protected]. And my wife had taken off, just to be there when the person comes. But he dint turn up at all. When I tried calling he dint attend my call. Around 9.39 P.M I called your LG Customer Support & Service center, and told them to connect me to any LG higher official responsible for the above said problem or to give me the number of concerned person. Instead the person gave me the number of another service centre employee’s number. I insisted him, to give the number of Direct LG employees, and the person went ahead and disconnected my call. This is most frustrating, and such a customer care is really shocking from LG’s side.

Aug 14, 2020

Complaint marked as Resolved

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swapna

from Pune, Maharashtra

these guys are just ...i have gone thru the same experience bout my dvd player...i called them 5 times...and they kept saying ..they will come...the last time i called he gave me nos of service centres...and the people at service centre would behave like they r doing a favour to me...
i need to call the service centres..its nt my job
[censored] the LG ...

Umashankar Desai

from Mumbai, Maharashtra

hame original tv remot kaha par milega.hamane bohat shopes checks kiye lekin hame original remot kahi pe nahi mila.or us ka prize kitana hai.
please give me details

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I have a LG Microwave, Airconditioner, DVD player, fridge and washing machine. I reside in Pune. This feedback is to warn people in pune - not to buy any LG products as the LG service in Pune is very very bad. Their products are good but service is terrible in Pune.

Their service engineers are openly telling customers that since they get paid only 30 Rs per call, they are not intrested in attending to customers on time. On an average, they take three days or more to come after lodging a complaint, in some cases, they have not even come after 7 days.

Since LG does not pay them, they are cheating the company. So if any engineer comes to you, ask him to lodge a fake warranty claim and they will happily do so in someone else's name and give you the part at a 50% discount. They routinely do this for all LG products in Pune. Its surprising how LG does not know this as almost all their senior Engineers are involved in this racket for atleast two to three years now.
All the engineers have also told me that the company takes very long to send the parts needed and they are helpless on that issue. LG has taken more than 15 days to source any part, on more than 4 occasions, in the last two years that I have needed a part.
Though they have changed their service franchisee recently, about 2-3 months ago, the new service franchisee is equally bad if not worse.
While in Mumbai, the LG service was good, but their service in pune is really very bad. So while their products are good, if they need service in Pune - may god help you.

Aug 14, 2020

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Devidas more

from Pune, Maharashtra

my mobile not connected with computer, my mobiles usb not connection, , , , , when i connected to pc show message " usb not recongnized "

pls reply me

thank u

swapna

from Pune, Maharashtra

can we put this on newspaper "SAKAAL" AND "TIMES OF INDIA"...
I WILL PAY FOR IT...
CAN U REPLY...
i m also going thru aterrible exp with my dvd player...

zameersn

from Bengaluru, Karnataka

I have been waiting for LG Service engineer to repair my Washing Machine from past 20 days.
I had booked the ticket with customer care on 23rd August 2008, and it has been closed without any notification to me. Saying customer number is not reachable. Whereas my number was reachable all the time.

2nd time I booked the ticket with Customer Care on 4th September 2008 and daily I am calling to customer care to know when engineer is coming and I am getting the response till date, that we will be sending an reminder to concern people.

Finally I am very upset with LG Service and have decided not to buy any products of LG and suggest people too.

carlos kassis

LG is not a good brand.
I bought a TV after one week the receiver of the Remote Control stopped getting the signal.
The Door of the freezer of my refrigerator is NOT closing well.
And the most recent worse thing, is that i bought an "LG" washing machine item model "WD80154TP", SN#: 807PNE032548, it produce an EXTREMELY ANNOYING NOISE while washing, and it produce a noise as if there is a Jumbo Jet plane is taking off while spinning.
LG is hiding information on its customers since it is not mentioning the DBA of the item under the specification, LG is not testing it material, there is no quality control on its material.
I request LG company for a refund on this item (washing machine).

Danish Anjum

from Delhi, Delhi

Application for the post of research Fellow in Environmental Field".

M.Sc. Environmental Science

LG Electronics Complaints & Reviews

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LG Electronics reviews & complaints page 353

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