LG Electronics Complaints & Reviews

I had purchased a 280 ltr refrigrator wide bill no 4964 dt 7-8-2004 from softvision faridabad .On 12th sept a complaint was lodged at Intella services Faridabad wide complaint no 8c[protected] and co's representative sh. SHIV KUMAR had attended the complaint on 13th who assured of replacement of compressor on 13th/14th (The machine being under warantee) but today ie on 15th another representative turned up at around 1230hrs and took a zerox of my above said bill. On enquiring at 1400hrs m/s Intella services was not aware of the status . I again lodged a complaint wide Complaint no.N 8C 91507797 in your complaint centre in Gurgaon and also visited Intella services at 1830hrs .Now, we have been told that it will take another 2-3 days as company is not having the required compressor.
I have heard that LG solves grievances in minutes but it is not true in my case.Hoping for quicker solution I am submitting this mail at your end.

hamne 1 laptop kharida jiski warranty abhi hai khuchh dino me uska charger kharab ho gaya hane dukan par bataya to usne kha jal gaya hai par replace karne ke bajay usne hame naya kharidne ko kaha jabki uske jalne me haeri koi galti nahi hai na hi wah kisi fire se jala hai aap uska sighra niwaran kare nahi to mujhe majbooran consumer court jana padega jiske sare harje kharche ki jawabdari company ki hogi.

my lg w machine fully automatice is not working properly. it' drains only water not washing &rinsing cloths but spining. urs toll free no is not working.

i just want to know that which motherboard is used in my lg pc having model now[protected]bci03in.

series 805nlzw000005

because i think that my local distributor had changed my mother with the MSI board.
as i heard that all lg company used only intel original motherboard in their desktop's.

plz tell me soon.


or call me 91-[protected].

cooling proplam. this complant 6 time.

this ac is working or consumar form

customer i.d=s9c50300675.i registered on 03/05/2009for new ac installation.still no one come for installation.
I like to go to the consumer court.very poor service.if you do like this your company brand will not buy public.I need immediate actions

Dear Sir,

I have puchased new LG split ac on 14/04/10 from shiv shakti agencies, Gandhidham, Kutch, Gujatat.
But I am finding lot of problems, like vibrations, gas leakages etc.
And I found the customer care services is not uptp mark.
The responce is very, very poor.Whenever I call to customer care, they will reply we r sending our engineer within a day.
I will just brie[censored] about my last complaint:
I have given complaint on 27/09/10( ID:C[protected])and the engineer came and checked and told me that the gas percent is very low and gas filling will be done tomarrow and i got message in evening that your service requeste is closed (Reason:customer will bring set to W/s).
I just dont understand why they have sent this messege because i have not installed the AC ( INSTALLATION DONE BY LG).
Again I have spoken to LG representative Mr Hiten Bhai([protected]), he told they will send the engineer for checkup and gas filling but no one came to attain the same.
Again I have spoken to LG representative Mr Nilesh ([protected]) many times, but till date no one is attain the problem.

I am very disappointed with LG services and I WANT TO REPLACE THE AC AT THE EARLIEST.

K A SAHU,
WARD NO. 8A, PLOT NO .64B,
SATGURU SOCIETY,
GANDHIDHAM,
GUJARAT.
MO:[protected]

My complaint ID is N83A1507991 i have purchased a brand new convention 5 days ago.as i don't know how to use the convention. i was looking forward for a demo. The demo person came yesterday advised that nob is not working. there is defect. you may have to repair this. " I DO NOt agree to THIS I A purchased fresh brand new piece requires a repair " when i called the customer care. they gave list of numbers to be called all of them incorrect/ no answer. the dealer said it will take 15 days to replace the product. we could quickly give a service to this. When i called the service center the lady spoke to me in a very rude fashion. asking to send a copy of my bill and this will be done in 10 - 15 days. when i order for a new product you dont even take 15 secs / less to debit that amount from my account. why does it take 15 days to give a me a functional piece. I looking for brand new product with working condition. as i have paid full amount of money. & also i have not purchased any defect piece / lesser price. website says incorrect version of customer service and LG brand. I looking for brand new product with working condition.

sir i am your lg mobile customer sir i gave my mobile at ur service center at amritsar at bajaj telecommunication. sir i gave my mobile at that station on 28/11/2008.my job card no is[protected]
sir i have not my recive my mobile yet. sir i am going to consumer court for register complaint against u.

My request ID is C[protected] in the name of Mrs. Ritika Ray as I have purchased your LG Refrigerator product just 4 days back. After requesting several times at your help line your engineer had visited our place yesterday. He reported the error and given his statement as the refrigerator has to be replaced with immediate effect.

After informing the help line again they have advised us to call the Sigma Service Centre as they will do the needful.

After referring them they told , that you have to keep on calling the service managers number.

We are just irritated keeping call several times your customer care and helpline along with the service centre.

Your prompt reply will be highly appreciated,


Regards

Ritika Ray

my microwave oven: model no:MH-4048GWADRQEIL and S.NO: 909DRJA010044.
the switches are not working. I need to replace it.

i m prince garg R/o house no. 909 sec 9 panchkula(haryana). I have a refreezrator of 608 ltrs. it is creating so much problem.there is over freezind in refreezrator side.I had complaint many times. but there is no responce.please help me out this problem.

i am sreenivas R/o Falt no 306 Surya teja apts behind the krishnaveni school KPHB colony HYderabad. I buyed recently a refreezrator of 608 ltrs. it is creating so much problem.there is over freezind in refreezrator side.I had complaint many times. but there is no responce.please help me out this problem.
ph no [protected]

on 16 june 2009 i had complained to service centre about my two AC's whose complaint no is N9C61601217 but he made only one AC whose model no is LWA18G1RAH1 .(on the bill of first AC he has done my signature and taken the money). After that we called the service man again and again. then after one month he took the second AC and returned it within three days but the same problem was still there .So he took again and returned, but there was the same problem . after that third time he took AC and told that he has changed the compressor, but still there was the same problem (and i think that he has not changed the compressor ). and whenever we called that service man he tells that he will come in one day, but more than a month has gone and he is not coming . then i again complaint on service center ( complaint no is N9C80803813 ON 8 AUGUST 2009 ) .my cell no is [protected] & [protected]. Both the AC are in warranty period. (THE CELL NO OF THAT SERVICE MAN IS [protected])This service man is working under gajipur service centre in UTTAR PRADESH.
SO PLEASE MAKE AN INQUIRY ON THIS MATTER. THANKYOU

on 16 june 2009 i had complained to service centre about my two AC's whose complaint no is N9C61601217 but he made only one AC whose model no is LWA18G1RAH1 .(on the bill of first AC he has done my signature and taken the money). After that we called the service man again and again. then after one month he took the second AC and returned it within three days but the same problem was still there .So he took again and returned, but there was the same problem . after that third time he took AC and told that he has changed the compressor, but still there was the same problem (and i think that he has not changed the compressor ). and whenever we called that service man he tells that he will come in one day, but more than a month has gone and he is not coming . then i again complaint on service center ( complaint no is N9C80803813 ON 8 AUGUST 2009 ) .my cell no is [protected] & [protected]. Both the AC are in warranty period. (THE CELL NO OF THAT SERVICE MAN IS [protected])This service man is working under gajipur service centre in UTTAR PRADESH.
SO PLEASE MAKE AN INQUIRY ON THIS MATTER. THANKYOU

I have made complaint no spc90805066 for problem of lg tv set.We have been given serviceman number
[protected](name Shri Sekhar).His cell is always switched off when we contact the office we get a parrot reply he will come today.I have been waiting every day canceling/postponing all other daily work outside.I
am surprised with thir marketing brochure that says we are for customer selling dont fall to this gimmik.

AC is not working in our company so please provide us any customer care number to make a complaint.

Why LG intello air air conditioner so called?

I am Mady olly from Pondicherry Purchased a LG 2.0 Ton Split AC
Model No LSA 6PW 2 ASI
OD 902 ABFV 001467
ID 902 ABMT 001171
from YESHEBA AGENCIES
314 Kosakadai Street, PONDICHERRY
vide Bill NO 4642 Dated 04/05/2009
For the past 2 months the Air Conditioners is not working.Complaint has been booked in YESHEBA AGENCIES lot of times but the Problem has not rectified till date Some times Service persons has attended and the problem has not retified.
NO CARE HAS BEEN TAKEN BY THE DEALER

MADY OLLY.S
Mobile;[protected]

sir we buy a refrigerater of single door bt in the begining there was some problem and my father so many times went to their office bt they again n again asked that doesnt matter u should not be worried about ur refrigerater bt now there is a serious problem so they told us that we have to transfer this piece in the company and they will solve ur problem bt they r not transfering and their behaviour is also very bad, so please help us please

we r from sirsa

my cell no is[protected]

COMPLAINT AGAINST YOUR AUTHORISED SERVICE CENTRE
Summery: No Action on My LG Washing Machine Lying For Service
From 09.09.2008

TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude & Substandard Way of Talking Of Your Authorized LG Service Centre Owner
Ref: My LG Washing Machine Given To
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]

On 9.9.2008 And Lying Unattended till Now On one or the other Pretext
Reference Of Documents:

COMPLAINT No. ASK 8C 90600069, Dated 9.9.2008
Customer Name: Dr. Kavita & Dr. Anand Bhardwaj,
H. No. 1702, Sector-8, Faridabad-121006
Ph:[protected], [protected], [protected]
Model & Serial No. WF-T 7012 EN/ 403 IL 000837 IN

Dear Sir,

The empathic behavior of your esteemed service centre owner has compelled me to write to you this letter. My LG Washing machine broke down about 10 days back & I lodged the complaint with LG who redirected the instructions to Faridabad Service centre & they picked up the machine for repairs at.

Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]

Who assured to repair it within a couple of days but after three days when I called up they told that they are attending it & will do the needful at the earliest.
The next day again I called & got the reply” Our workers are in the field, so I can not tell the status, please call tomorrow”.
The next day I was told that there was less supply of electricity in the area, so we could not do the needful, please call tomorrow.
The next day they told that due to heavy rains, we could not open the machine, please call tomorrow.
The next day the pretext was that they do not have the tools & equipments to open it, so it may take more time.
When I visited myself at the service centre It was lying unattended and since It was covered under the Insurance, the surveyor could not be intimated to go there to check it & get the estimate. Sir, the insurance surveyor can not take the photographs until and unless the machine’s related part is dismantled.
Two days back it was surveyed by the insurance Company, but ALAS, the parts are not available with your valued service centre.

Sir, I do not know how such a large Company like LG is handling the after sales services,
If this is the culture & tradition of LG, I shall be the last person to buy any LG product in life, rather I shall tell all my nearer and dearer the above painful response of LG’s service centers.

Can the senior top brass be informed about the third grade way of after sales & service machinery appointed by LG.

I have absolute shock when on calling second time in one day the owner Mr. Ved told “Aap ke saath deal karma to bahut hi mushkil hai.”

Sir, is it the right way to react to a consumer? Is the customer not required to know the status of his washiung machine which is lying with u for last 10 days? Every one can realize that the washing machine is one of the great necessities of a house hold. Then, should the LG service centre owner behave like that? Is the consumer his worker to whom he talked that way?

He repeatedly made an excuse saying that the LG Company does not have the spares used for after sale services. Do u know that if even a small part of the above complaint is published in a national news paper, the LG may come to an earth the same day?

Kindly tell your service centre owner Mr. Ved to return my machine to me as it is, I shall sell it to a scrap dealer & will buy the other brand new machine from other company whuich I have tested & found satisfactory in the past. This is the first LG appliance I tried and had a terrible experience.


Dr. Kavita &
Dr. Anand Bhardwaj
1702, sector-8, Faridabad (Haryana) INDIA
Ph:[protected], [protected], [protected]

I have a TATA INDICOM walky phone of the model LG - 400T. The keypad of that model is not working at all. I had gone to your authorised customer care cum Service Cente at J.P. COMPUTERS located at 5B, Ekdalia Place, Kolkata - 700019 to repair the phone. But more than one (1) month I'm being harrased by them as they are commiting me every week that the keypad is not in their stock and will be available in the next week. I'm fed up with the same version from their end.

Henceforth, I seek your suggesstion what to do to make my phone O.K.

I will wait seven(7) days from today for your reply. Otherwise I'll be bound to send a copy of this mail to CUSTOMER GRIEVANCE RECONCEILIATION CELL.

Mobile No.- [protected]

Dear Sir / Madam,

I have purchased LG Mobile Model No. KP 220 on dt. 05.09.2008 & within one month problem is started with FM which is not working at all. I had gone to your authorised customer care cum Service Cente at SMS Service Centre Opp. nutan Marati High School, Mirajkar Tikati, Kolhapur on dt. 15.10.2008 (Ref : Complaint Form no. 65749). But till date problem was not sorted out by them & they asked that there is problem with mother board (PCB) & this is not in their stock after receiveing mother board they will be repaired my mobile & given to me. They are not commited me for confirm date of material received or mobile repaired.

Henceforth, I asked for new handset of same model but they says this is not possible.

Please give me suggesstion on the above matter at the earliest. Otherwise I will be going to consumer forum.

Sanjay Sutar
Kolhapur
Mobile No.- [protected]

Dear sir,

I am G. Kamala Kannan, I have receiving one email from LG email Promo. My email Id selected for Awards as below.[protected]

LG congratulate you as one of the lucky winners on this year LG E-MAIL PROMO. Your E-mail has been selected as our lucky winner and has won for you the sum of £700, 000.00 GBP (Seven Hundred Thousand Great British Pounds) and all information concerning the facilitation of your claims will commence as soon as you fill and submit the LG VERIFICATION/PAYMENT RELEASE FORM {section b and c} below this message.
Note: Your E-mail number tagged to your winning verification number is

VERIFICATION NO.: CN[protected] Every section on the form. to the best of your knowledge be correct so as to avoid any form of falsification which could render the form useless and might lead to disqualification
Note: that your funds have been insured and no deductions of any kind can be made on your funds due to the following reasons as follows below (1) Funds has been Insured to an High Insurance policy that make it difficult to deduct from.
(2) Beneficiary is the one to pay for any Imposed Charges against his/her funds.
(3) The British Government stated in The BHC Law book 45-1 stanza 12, That winning funds should be remitted In exact value of amount won to winner. Your Won Prize is consisting of a LG V900 Services Mobile Phone and a sealed World Bank Cheque Of 700, 000GBP issued out in your name {Which can be cash at any local BANK in the World} And all alriginal Certificates regarding this promotion DUE TO THE AMOUNT OF MONEY COMING IN A CHEQUE TO YOU, IT CANNOT BE SENT TO YOUR LOCAL DELIVERY SO THATS IS WHY WE ARE GOING TO USE A DIPLOMATIC SERVICE DELIVERY FOR THE OPTION YOU HAVE CHOSEN, AND THIS DIPLOMATIC SERVICE WILL DELIVER YOUR PARCEL TO YOUR DOORSTEP AND TO WHOSE SIGNATORY IS ON THE LG PAYMENT RELEASE FORM.


... Then finally receiving one winner certificate for that amount from LG. This information is corrected or wrong please give me reply.

Kindly do the needful as earlist,

Thank U.

Kamala kannan.G
email: [protected]@yahoo.in

M/s L.G. India Ltd.


Dear Sir,

Please refer to my complaints no. N8C21605675 dated 16.02.08, comp no; N8C3300013 dtd 30.03.08 and e-mails dated 02.04.08 and subsequent e-mails followed by legal notice by my advocate . In this connection, before filing a complaint with the Consumer Forum, I would like to say:

1. That the noise emanating from the refrigerator has made our life hell. It has become difficult to sleep at night.
2. At the time of purchasing it, we were advised that there is one year warranty whereas complaint was lodged well in time but no action was taken.

3. My wife is of the opinion to obtain permission from the administration and place it in the prominent place in Chandigarh and put it on fire in the presence of Press.

4. I am of the opinion to call the press and ask them to record the noise emanating from it and let the people know through their news channel about the product and customer care of LG.

5. Last option rest with me is to file a complaint with the Consumer forum, switch off the refrigerator, put it in the corner of the house as it is not possible to bear the horrible sounds, and fight it to the last.

I would like to know what LG suggests me.

Thanks

Ajit Singh Allawadhi
2193 Phase 10 S.A.S. Nagar
Punjab-160062

















Details Of My Earlier E-mail Attachment
(ajit.[protected]@sbi.co.in)
02.04.08

M/s L.G. India Ltd.
It is advised that I had purchased one LG T.V., A.C. and D.V.D. and did nolt faced any problem so I decided to purchase one L.G. Refrigerator also and purchased in April 07 from Chandigarh.

But this time I changed the dealer. At the time of supply, its veg./fruit container was broken which is very much evident from the supply/delivery slip and copy of bill. The container was replaced by the dealer. From the day one, the refrigerator was giving unusual sounds. Though irritating, we thought that it might be a regular feature in L.G. Refrigerators. We three officers purchased the L.G. Refrigerators simultaneously from different dealers. When I visited one of their houses and enquired about horrible sounds, I was informed that there were no such sounds in their refrigerators. I lodged a complaint vide complaint no. N8C21605675 dated 16.02.08. Service Engineer visited my place after repeated requests at call centre and to the dealer. As per service Engineer version, Capillaries of the refrigerator are blocked and it is the cause of sounds. There was huge water storage in the base of the refrigerator also. It was taken to the service station and was delivered next day. Immediately after delivery, we were asked to sign satisfactory report but we asked them to take after 2-3 days so that we could judge whether problem is rectified or not and mentioned on the job card as ‘under observation’. The problem persisted and we advised the service station people but did not get any response except falls promises. I again lodge complaint vide comp no; N8C3300013 dtd 30.03.08. But it appears that company has decided that loosing one customer will not affect it and further a person who has purchased a refrigerator is not going to purchase another one soon. But it is also true that image travels from person to person. Further if my request is not acceded to I will be forced to approach some Forum to intervene to get me the value of my money.

Hoping a favorable reply and necessary action very soon,

Yours sincerely,



Ajit Singh Allawadhi
Kothi No. 2193 Phase 10
S.A.S. Nagar Mohali
(M[protected]

My LG 7.0 kg model no. WF-T7012 EN washing machine is not running properly. when I started it, it revolves 5 seconds and revolves opposite for 5 seconds and stops. what the solution of this problem. Send the mannual of this Model.

LG Refrigerator — NOT WORKING CARELESS ATTITUDE OF SERVICE

On 10.05.2009 I purchased one LG refregirator at CROMA KORMANGALA BANGALORE.Within one day the unit was out of order, The company exchanged it but again within 3 days this unit also went out of order. Since then they are repairing it and we are spoiling Food filled in the refregirator every day.The feeling is sick and we are harrased. We want our money back as we have lost faith on both LG as well as CROMA.We also want to be compesated for the losses.

i agree with you.you should ask for refund.

LG Mobile — Defective model& careless service

I brought KF 510 of LG mobile. From the date i purchased it it was creating lot of problem. It is still in warrenty. Whenever i went there in LG Care centre in Aurangabad opposite shivaji nagar they behave like that they are doing some charity work for me. After consuming lot of time still they were not able to rectify the problem. Last time they even not fitted key pad well. I fed of there careless attitude. So those who are reading this please stay awaya from LG mobile.

Dear Sir,
I purchased LG mobile model GM200, serial no. JMEI[protected] from your dealer hotspot vide bill no. 1295 dated[protected].
I really disappoint to purchase this mobile that its a deffective product & your dealer is not giving me proper service.
Pls help me. & replaced my mobile with new one under warranty.


Regards,
Naveen Mehta
Surveyor & Loss Assessor
Jaipur
[protected], [protected]

my lg set locked so not process to sim into my mobile so plz tell me breack the sim lock password
i forrgeted the my passwaord.
so plz reply me

lakhan singh

LG Washing Machine — Consumer Forum do not react on complaints

Dear Sir,


Please refer to my earlier complain regarding above said subject.


Is there any providions if Consumer fourm do not act on any complain???? Because there is no any action on my prvious complain.


Waiting your needful acts on the same.


Thanks & Regards
Kumud K Gupta
[protected]

Dear Mr. Kumud K Gupta
hi
If you have filed a proper consumer complaint, there is no reason for worry as the consumer court gives time to opposite party to appear and give its own version. It may take time, but if your complaint is genuine, you will get justice.
In case your problem is not properly heard or addressed by the District Conumer Court, then you have the remedy to file appeal before the State Commission within One month of the impugned orders.
I suggest that you reperesent your case properly before the court.

Rajinder Ahluwalia Advocate
Supreme Court
[protected]

I am fully agreed with this complain about the LG Mobile Set. Even i am also suffering after buying LG KM335 from the begginning...so be aware from LG Mobile Sets.

I am a very disappointed customer of LG. I have bought a double door refrigerator a year back and the fridge started smelling very badly(we always keep only vegitabls inside the fridge) and I am sure it is not becouse of damaged food. It is becuse of some machine complaints. I have made a complaint to LG and they sent represntative who can only understand hindi and after verification he had confirmed that the refrigarator is not smelling. He requested me to pay him the service chaege for no job he has done. I've denied the payment and his manager said, they will not assist in future.

What is LG india thinking, as a customers we pay huge amount of money to buy their products and when 1 year over, they feels that the the relation is over and they require money for even single visit which doesnt help me as a customer.

LG made my life worst, and every time I open the refregirator, I feel like vomiting. LG sux big time.

Praneesh

Dear Sir /Madam

I Mr. V.K.Sharma, residing at flat no- 1, Bank of Baroda Building, Patel Estate, Jogeshwari (West) Mumbai -400102 lost mobile set LG. GB 230 on 16/10.10.I was having IMEI No- [protected] at the time of purchase but after carrying out repairing at LG service centre the IMEI No was given as [protected]. I have a original copy of purchase Bill i.e BIG BAZAR ANDHERI MEGA MALL, MEGA MALL, INTERSECTION OF 90, D P ROAD, MALAD LINK ROAD, OSHIWARA, ANDHERI(W) MUMBAI- 400 080, INFOICE NO-223473 DATED - 25/01/10, and have lodged a complaint Regd NO- 4284/2010 dated 17/10/10 at oshiwara police station.
I was allotted MTNL No- [protected](prepaid), and I have given a formal request on 18/10/10 to MTNL Jogeshwari office for creation of duplicate sim of the same mobile no.
I request you to stop the service of the person using the same IMEI No mentioned above and connfirm to us via Mobile no- [protected] or mail id vinay.[protected]@gmail.com or oshiwara police thana 26323861 or 26323862 to enable us to track the culprit.
I shall be thanksfull for this kindness.

Regards,
V.K.Sharma
- Show quoted text -

Dear sir,

I bought one L.G 4.OT CASSETTE A.C LTUD4882QCP (ODU) amount was 91500/- on 28/04/10, bill no CG/0702
from your dealer Ramesh Corporation at ahmedabad,

I had complained on 14-05-11 to Ramesh Corporation regarding CASSETTE A.C,
After that M.r Ketan ([protected]) came who is dealer he told me that your compressor has been not worked your A.C has been under woranty and need to change compressor he will do complain in LG and will collect compressor in 2-3 days, after 3 days i had called him but he had not received,

Still after 5 day he had not give reply, than i called him.he replied the same he will arrange in 1 day,
after 1 day still the same than i got mo.no M.r Nikunj ([protected]) who is main person over there, he replied that he will arrange in 2 days but he does not reply,

today is 27th may today in the morning i called M.r Ketan ([protected]) now he replied with horrible tone, he has told that he have not complained in LG and you do form your side what you want to do

I want to know you just one thing this is LG dealers ?
they treats with customer like local,

I want from you please do actions again them,



--



Thanks & Regards,
Aamir Shaikh [protected]

LG/Mobile P500 — Giving Wrong Information & Not attending Phone

I SUBMIT MY MOBILE ON 16TH MAY 2011 THEY HAVE TOLD THE PCB HAS TO BE CHANGED AND TAKE 6 TO 7 DAYS ITS FINE . THEN 10TH DAY I GO TO THE KULDIP MOBILE SERVICE CENTRE THEY TOLD COME BACK AT EVENING .BUT AT EVENING MOBILE NOT REPAIRED YET THIS HAPPENS CONTINUE 2-3 DAYS.

COMPLAINT AGAINST YOUR AUTHORISED SERVICE CENTRE
TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude, Giving Wrong Information & Not attendind Phone


I SUBMIT MY MOBILE(LG P500) ON 16TH MAY 2011 THEY HAVE TOLD THE PCB HAS TO BE CHANGED AND TAKE 6 TO 7 DAYS ITS FINE . THEN 10TH DAY I GO TO THE KULDIP MOBILE SERVICE CENTRE THEY TOLD COME BACK AT EVENING .BUT AT EVENING MOBILE NOT REPAIRED YET THIS HAPPENS CONTINUE 2-3 DAYS.I THINK THEY DECIDE TO NOT GIVING MY MOBILE !

VERT BAD SERVICE NEVER BUY LG PRODUCTS !

LG Electronics — for repair led

i want rpair my LED tv please send technician my add:201, shreeji sayona appt.NR.HIMSON BANGLOW.CITI LIGHT ROAD SURAT

complaint on my mobile phone with in 8 months.

I have purchased a NEXUS 5 and it got repaired and the issye was a major one its mother board problem and i wanted to replace mymobile only.

motherboard not available

I bye 32lg80fr in 01/02/2009... some problems in my T.V. so I call L.G. customer care they sent technician to my home... the technician say L.G not made the motherboard of that product... what i do...

Not Functioning good

Hi, We purchased LG washing machine from Chroma last year in JUNE. and its giving us too much problem Such as locking problem, tearing our clothes.

Refrigerator not working under warranty they dont give response

I bought a refrigerator on 24-Apr-2014 my refrigerator is not working since the day I bought it. I complaint so many times but no response from the LG.

these guys are just ...i have gone thru the same experience bout my dvd player...i called them 5 times...and they kept saying ..they will come...the last time i called he gave me nos of service centres...and the people at service centre would behave like they r doing a favour to me...
i need to call the service centres..its nt my job
[censored] the LG ...

hame original tv remot kaha par milega.hamane bohat shopes checks kiye lekin hame original remot kahi pe nahi mila.or us ka prize kitana hai.
please give me details

my mobile not connected with computer, my mobiles usb not connection, , , , , when i connected to pc show message " usb not recongnized "

pls reply me

thank u

can we put this on newspaper "SAKAAL" AND "TIMES OF INDIA"...
I WILL PAY FOR IT...
CAN U REPLY...
i m also going thru aterrible exp with my dvd player...

I have been waiting for LG Service engineer to repair my Washing Machine from past 20 days.
I had booked the ticket with customer care on 23rd August 2008, and it has been closed without any notification to me. Saying customer number is not reachable. Whereas my number was reachable all the time.

2nd time I booked the ticket with Customer Care on 4th September 2008 and daily I am calling to customer care to know when engineer is coming and I am getting the response till date, that we will be sending an reminder to concern people.

Finally I am very upset with LG Service and have decided not to buy any products of LG and suggest people too.

LG is not a good brand.
I bought a TV after one week the receiver of the Remote Control stopped getting the signal.
The Door of the freezer of my refrigerator is NOT closing well.
And the most recent worse thing, is that i bought an "LG" washing machine item model "WD80154TP", SN#: 807PNE032548, it produce an EXTREMELY ANNOYING NOISE while washing, and it produce a noise as if there is a Jumbo Jet plane is taking off while spinning.
LG is hiding information on its customers since it is not mentioning the DBA of the item under the specification, LG is not testing it material, there is no quality control on its material.
I request LG company for a refund on this item (washing machine).

Application for the post of research Fellow in Environmental Field".

M.Sc. Environmental Science

LG Electronics — LG Monitor Model No.700E MSBC(IN)

Sparking inside the monitor .
Serial No. 606NLNC046903

LG Electronics — Non attendance of complain

after Three months the service mechanic has attended the complaint and did not rectify the same on the prtexet of coming next day.
On 31.08.07 i have entered into an AMC and till then 6 weeks has passed and no body ever attended the problem.
It seems the company is willing the grab the AMC money.

LG Electronics — an OFFER OF call charge...

I rechare with RS 31 and njoy the nite calling offer for few days....!! but now i will not get thaat offer ....!! until its walidity does not ended...
actually the offer time is 11:00pm to 8:00 am but
now its start from 12:00 am only......!!! its realy cheetting of a custemer ...... so plz clear that problem....!!!
correspnding phone number is :
+91 [protected]

LG Electronics — LOST BILL

today i buy a electronic items of 40,000 rs but unfortunately i have lost purchase bill.
and now wht should i do so that i will get services of company provide for their customar when any troubleshooting in their goods.


Thank u

Please do not buy LG product they dont provide after sales service and top of that even if you want to buy spares from market spares are available. Please tell your freinds and relative not to buy LG products.

LG Electronics — not subscribed for music etc.

I am a senior citizen and have not susbribed for any my music stations any time still from my prepaid amount they have deducted Rs.30+30 total 60/-. this is against my will and I never wanted this facility any time. Please arrange to refund me Rs.60/- and give me information through my mobile phone. Thanks, For Urvashi , Chittaranja Bhavsar, (Husbond using the phone).

i had complaints more than 10 times but no resolution has been found till now.

No one satisfied me that ur monitor picture dont flutuate in future. again and again i have same problem pls help me out..

my lg mobile ke770 gets warmup too much after use continuous more than 7 minutes.what's this problem of.how to get rid of.

i' Vajjiravelu d. purchased LG (KG-276)black (IMEI-[protected])mobile phone from Ms.CUnivercell .VEllore-north ARcot TAmilandu (ref.billno.191607/070108). the performance of the set is ok.
i've activated the 'lost mobile code' with the changed one as my choice. unfortunately, i've forgotten the PIN.i also changed the SIM card which origianl Security code( PIN) was incorportaed.
the probelem or inconvenient is every 12 hours it gives the messages as u described in your manual.so the top-up money is exhausted.
i also made an attempt in restore factory set up as per your manul. though i did it, the required result is not come.
kindly help me in this regard.
your immediate action is highly solicited.
with regards.
vajjiravelu d.

Split AC was bought on 24th April, 08.
AC IS Not COOLING SINCE 06/May/08
TELEPHONIC COMPLAINT WAS LOGDED ON 07/05/08, BUT NO ACTION HAS BEEN TAKEN FROM THE DELLER: M/S JEEVAN JEE REFRIGERATION ENGINEERS TILL TONIGHT 11PM.

WE DEMAND URGENT ACTION OR REPLACEMENT AGAINST THE PRODUCT WE PURCHASED.

PLEASE CONFIRM ASAP

S. K. PLAHA
[protected]

My self Anirban Chakraborty purchased one window airconditioner of 1 ton model number-LGLWA12G2DF1 on 13/05/08
from Kolkata dealer Anandamela at Gariahat Market, the material was delivered on 14/05/08 at my house after 24 hrs that i
had paid to the dealer in full amount by credit card, and i am sorry to say that today on 15/05/08 one person called from your
service centre at Kolkata and asking me to pay Rs.2500/- charges for installing the ac at my house on my bedroom window at ground floor
that also where the box and angles are already installed by me only to cut the wooden frames and install the ac, the charges for the
same was told to me by your dealer Anadamela was Rs.1200/- and i had earlier installed the same ac of LG in my another bedroom on
27/08/07 when it was taken Rs.1200/-, so your person from your service centre is asking me to pay Rs.2500/- for the installation
otherwise they said they will not install and to to find me out any other way for installation, so this is your service very sorry that
next time i am not going to buy any material of LG make regarding airconditioners or other electronic items of LG make.Please look into this matter as earliest.

Anirban Chakraborty
2 Moore Avenue
Flat-012
Toolygunje
Kolkata-700040
Mobile-[protected].
Land fone[protected].

LG Electronics — Document not delived-Doc No 552943985

13th May Doc from Pune not deliverd till 17th May

Only 65 KM from Pune.

Why delay not even Pune office does not ? They said sent to Ranjangaon

Doc No[protected]

Why use Courier service has been a Question to me? If overnite feel they cannot deliver at this place they can call us & tell me to provide us an alternate address at Pune

LG Split A.C. Complaint on 30.04.2008 No. N8C50801128 and subsequently No. N8C51004367 on 10.05.2008. A.C. not in working till today i.e. 17.05.2008.

LG Electronics — changing of caller tunes

dear sir,
my name is varsha saagr sonawane n my no, is [protected] i wanted the caller tune of Pal Pal Dilke Pass tum rehti ho from movie Blackmail but i could not change it
so pl do the changes

LG Electronics — Sim registration failure

My mobile not working. When ever I restart it, it shows message " SIM registration failure" please rectify. My number is [protected] .

I bought your LG Phone few days back, I am very sorry to say that quality of your cell phone is very poor .
I am facing problem of bluetooth network form first day so that i walked to your service center and looged a compliant, but now they says that mother board should be replaced . why should I bear this I want my cell replacement not repaired .my cell no is [protected] you can call me
my service sheet receipt no is
: - R[protected]
please Do the needful otherwise I must go to consumer court.

my lg mobile chokolate kg800 which switches of frequently even if the battery is full. I live in Delhi, india
Ref previous complaint No[protected] dated 25/05/08
The complaint has not been attended till date. May I request nearest service dealer to contact me.
My add:
F303, Prakrity apts, Plot No-26
Sect-6, Dwarka
New Delhi-110075
Thanking You
Yogendra Mohan
[protected]
[protected]
Please send a mail to my email when you receive this complaint

LG Electronics — TV not working

Picture tube doesn`t show any picture & some beep noise is coming

LG Electronics — Need to get the account status/statement : urgent!!

I had availed a consumer loan to purchase a LG refrigerator last yaer ie, 2007. The tenure was just for 6 months but the EMI's are still geting cleared from my account.

Therefore, do send me the status on my account immediately on my mail id.

LG Electronics — LG REFRIGERATOR MODEL NO.LG211SA4

I have purchased one refrigerator (company LG, model no. LG211SA4) on 18th of june 2008 from SWAN SONI APPLIANCES PVT LTD. Bill no for the purchase is 14270. After 10 days it started giving problems and finally on 25th of june it stopped cooling. I filed complaint on 1st july 2008 at around 9 am, the req no given to me was S8C70100366 and the person attending the call told me to let the refrigerator switched on at the highest cooling level for 4 to 5 hours, i did the same but nothing happened. i again called the service centre around 4pm on 1 st of july, and i got another complaint no- S8C70104195. Next day they send one service engineer to my house, he found that the compressor was not working and was drawing 4 amps current. he told me that compressor will be changed. But nothing happened after that so, i again made a call to service centre on 5 th of july 2008. they told me that they will replace the compressor by 12 in the afternoon i[censored]nable to do so they will change the refrigerator itself. Believing this i took leave from my office and was waiting for them, till afternoon nobody came so i made a call again, this time the reply i got was that one old refrigerator is available whose door is having problem and they will fix the door of my refrigerator into the old refrigerator and that resulting refrigerator i can take.
This is my problem and nobody of the LG showroom is listning to me. Please help me in getting my nonfunctioning refrigerator replaced by a new working one.

I bought your LG Phone before two days, I am very sorry to say that quality of your cell phone is very poor .
I am facing problem of GPRSFfrom first day and my number is [protected] this is airtel prepaid number and airtel live is not activated on my lgkp110 so pls tell me what can i do pls call me and tell me my cell no. is [protected].

LG Electronics — Damaged LG Body

We bought a new air conditioner from LG dealer in Ambattur .On the day of fitting the AC, we saw Body of AC was damaged, We Complained regarding that they told it will be changed but now one month was over they didnt take any steps regarding that.
Many times we asked the dealer to replace the unit but there was no action.
Thus I want to solve my problem through this forum

hi, i am Ravinder
I have purchased 1ton A/c from Balaji Electronic dated 5th may 2008.Since the time i have purchased a/c after one month my a/c start giving problem (no cooling effect) i have complaint to costomer care and the engineer came and with genral checking said that there is a leakage of gas.Then the next day other engineer came and checked the pressure and said that there is no leakage, there is a problem in installation as you a/c pipe is very high and straight this will give you problem.He advise me to re-install the same with extra cost(Installation and extra copper pipe).We were agreed to do the same and the engineer start punchring the walls as he adviced then he took my indoor to service center for genral checkup and said he will come back tommarrow with a/c after checking.After two days i got a call that coolin coil of your A/c in not working, It will take two days to replace the part.There was no comunication after that, when we call them they said, we are not getting that part and we are trying to replace the a/c and it will take two days for this whole process.After so many calls and reminder to the service center and the incharge Mr Ashok Saini the whole process took good 15/16 days.And the Incharge Mr Saini was simply blaming L.G.for not providing the same.After getting my replace A/c back in 16 days and with extra cost of re-installing and extra copper [protected]@rs5500/- my a/c is still the same with no cooling effect.and even this time we have noticed few problems and informed to the engineer Mr Gautam, and we have written down the problem on the job card for Mr Saini refference.But he is not bother to call back regarding the same.May be he is facing the these types of complaint everyday.
Over all i would like to say that the after sale service is very poor and they just dumping the product to the costomer after spending money in add to mis guide the poor costomer, They should spend the money in making the product better.

Ravinder Gurung
RZE-49, Dabri Ext East
New Delhi 110045.
[protected]

My mobile key pads don't functions after i start the mobile.if anybody calls it rings but i am unable to take call.
I had been to to the LG servicing centre, they are sasying that the official timing is morning 9.00 to evening 6.00P.M.In saturday they are not giving service. Since a week i am suffering by purchasing this LG mobile.I am a working pofessional, and its not posibble in my part to take leave in my working day just for mobile repairing. Please sugget me otherwise the last place to go would be the Consumer Court for me

I WANT TO COMPLAINT ABOUT LG COLOUR TV


PSL CONTACT ME

[protected]

I'm bought a lg kp 110 mobile phone last few days.I am very sorry to say that quality of your cell phone is very poor .
I'm using 1 gb MMC card. But I can't activated the downloading games & software of .jar exetions. But i can download the music & picture. And use of it. I can not see the Phone setting With USB data cabile in my PC. Also can't see any set-up file/folder in my mmc card. And common memory is totally 1024 kb. Why it is?
Please send a mail to my email when you receive this complaint

Hi I bought a LG KP 110 mobile and on from the day I bought it, it restarts whenever i get a GPRS message and Text mesage simultaneously. In LG site I see the internal memory is 64 mb (65536 kb) but in phone it shows only 1 MB (1024 kb). headsets provided with the handset are not that good. No softwares or Games can be added to the mobile. Please reply back to my mail id if there is any possibility to access phone memory and add any games.

I have a cell phone (AD-5235) which unlocking password was forgot.

What is the default password.

Rakesh Pandey
[protected]

LG Mobile KE770 — Battery problem

I have purchased theo LG Mobile in June 2008 and twice they replaced the battery but still there is problem, If I get around 8 to 10 calls and the call duration is not more than 1 to 1.5 monutes my battery will get discharged, when I contact their service centre always they ask us to give the instrument for service and they are telling that they can show in the manual how much hours they committed only will come.

Hi I bought a LG KP 110 mobile and on from the day I bought it, it restarts whenever i get a GPRS message and Text mesage simultaneously. In LG site I see the internal memory is 64 mb (65536 kb) but in phone it shows only 1 MB (1024 kb). headsets provided with the handset are not that good. No softwares or Games can be added to the mobile. Please reply back to my mail id if there is any possibility to access phone memory and add any games

Sparking inside the monitor

Serial No.DO6YG11IL003998IN

I puchased a LG LCD tv model 20LC1RB. The picture is not displayed clear. But whe I muted it it looks clear. Please suggest me the actual cause and remedy.

LG Electronics — call could not be complete

I purchased a cell of LG with reliance connection, LG 3000, still under guarantee period.

Wenever i try to call anywhere it doesnt get dial at once and if after long the ring goes then it gets disconnect in between.

I Showed to LG service center also but still its not working properly.


Please help.

It is really becoming irritating due to this problem

i have an LG tv(LG-sampurna) bought at 1998 from barasat. Now, as it is occuring some problem, i want to exchange it. I'll be happy if you inform me the process to exchane it. So, plz send me the details of exchanging process with address from where i can exchane it. I live in Dum Dum Cantonment. Plz, tell me nearest service centre's address from where i go to exchange it...

LG Electronics — lg kg 200 gsm mobile phone has been stolen.

hellow,
My lg kg 200 gsm mobile phone has been stole while I was travelling in the train. I have each and every detail available releted to the mobile phone. So please to suggest or advise me can I get back my lg kg 200 gsm mobile phone. What should I do? Where should I contact?
Thank you.

MY NAME IS RAJENDRA DUBE IHAVE LOST MY LG KG300 MOBILE TODAY AT 4pm, I HAVE MY IDEA SIMCARD IN IT WHEN IT LOST AND HIS NO.[protected].

my name is rajendra dube, i lost my LG phone model no.KG300, plez contact me[protected]...

My name is Vikash thakur .I am using lgkp110 your product.
Iam second time complaint .this headset is good but I have not downelod game in this headset.pleas help me downloding game in
this headset.
I have requested to you pleas help me.
THANKING YOU VIKASH THAKUR

LG kp220
.No display of name of location.
.No facility of saving our own words in dictionary.
.Giving sms is very tedious job on this phone.
at once we can give sms to only 10 people,
this process also kills our time like anything.
.to give sms we have to press buttons many number of
times, it is not simple.
.After purchase of 1 month key pad going on hanging.
we can not attend or make a call at that time, then we should not touch phone for 2 or 3 hrs. then it comes back to normal position, service centre people taken back phone, change board and given me after 3 days.. this problem i faced once in every day.
.Showing dialled numbers: if tried number is busy, we tried to that particular number 20 times, the same number will appear in dialled numbers 20 times, as a proof that we have tried 20 times to that number, then rest of the dialled numbers will be diappeared. Really suprised why they designed like this.

.phone design is good,
We can record our communication with caller while talking
.Photo, video calling available.
.MP3 songs as ring tones.
.Head phones clarity is good.
.1.3 megapixes camera not satisfactory.
.Data cable is available. i am using for internet cnctn.
.less weight.

i bought lgkg 195 cell .
i want this mobile software.
in my area there is no software.(vellore)
i am ask vellore lg service center.
he says in lg website to download.
i am urgent to connect computer.there is some work,
so please answer to my e-mail id

LG Electronics — Lodged complaint 5 days ago - no response

HI

I purchased an LG washing machine 3 months ago from Hyderabad. Unfotunately the water pipe has been accidently broken. I have been calling the customer services for the past 5 days. everyday on every call i have been assured that i will get a call back from the technician but no luck.
It has been escalated for the past 2 days now - my complaint number S8C91200453.
Now the latest is that the customer services number that i am dialing takes me to north India, wen they transfer me back to Andhra Pradesh branch no one can hear me! The telephones are not working. I asked the north india branch to ask the Hyd branch to call me back - the answer is that " no this is an inbound call centre" surely someone can call the Client back ????????

I have not seen this kind of a service before and i am absolutely sorry to say that LG has degraded themselves to this extent. We have just moved back to India from UK, i am amazed to see that how many times i have to call for a water pipe!

PS: i had similar experience with the LG TV as well.

The LG name & products are good... however i will not advice anyone to buy LG just because no one helps once you are in trouble.

I hope i get a response back atleast.

Harleen Gajria
Jubilee hills
Hyderabad

We want custmer care phone noumber. moniter display problem.
ho. no.5-3-71'ramalayam street.kukatpally, hyderabad.india.500072. [protected].

COMPLAINT AGAINST YOUR AUTHORISED SERVICE CENTRE
Summery: Today it is 20.09.2008 And No Action on My LG Washing Machine Lying For Service At Your Esteemed Service Centre From 09.09.2008
11 Days of Rigorous Follow Up, And No Result

TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude & Substandard Way of Talking Of Your Authorized LG Service Centre Owner
Ref: My LG Washing Machine Given To
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]

On 9.9.2008 And Lying Unattended till Now On one or the other Pretext
Reference Of Documents:

COMPLAINT No. ASK 8C 90600069, Dated 9.9.2008
Customer Name: Dr. Kavita & Dr. Anand Bhardwaj,
H. No. 1702, Sector-8, Faridabad-121006
Ph:[protected], [protected], [protected]
Model & Serial No. WF-T 7012 EN/ 403 IL 000837 IN

Dear Sir,

The empathic behavior of your esteemed service centre owner has compelled me to write to you this letter. My LG Washing machine broke down about 10 days back & I lodged the complaint with LG who redirected the instructions to Faridabad Service centre & they picked up the machine for repairs at.

Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]

Who assured to repair it within a couple of days but after three days when I called up they told that they are attending it & will do the needful at the earliest.
The next day again I called & got the reply” Our workers are in the field, so I can not tell the status, please call tomorrow”.
The next day I was told that there was less supply of electricity in the area, so we could not do the needful, please call tomorrow.
The next day they told that due to heavy rains, we could not open the machine, please call tomorrow.
The next day the pretext was that they do not have the tools & equipments to open it, so it may take more time.
When I visited myself at the service centre It was lying unattended and since It was covered under the Insurance, the surveyor could not be intimated to go there to check it & get the estimate. Sir, the insurance surveyor can not take the photographs until and unless the machine’s related part is dismantled.
Two days back it was surveyed by the insurance Company, but ALAS, the parts are not available with your valued service centre.

Sir, I do not know how such a large Company like LG is handling the after sales services,
If this is the culture & tradition of LG, I shall be the last person to buy any LG product in life, rather I shall tell all my nearer and dearer the above painful response of LG’s service centers.

Can the senior top brass be informed about the third grade way of after sales & service machinery appointed by LG.

I have absolute shock when on calling second time in one day the owner Mr. Ved told “Aap ke saath deal karma to bahut hi mushkil hai.”

Sir, is it the right way to react to a consumer? Is the customer not required to know the status of his washiung machine which is lying with u for last 10 days? Every one can realize that the washing machine is one of the great necessities of a house hold. Then, should the LG service centre owner behave like that? Is the consumer his worker to whom he talked that way?

He repeatedly made an excuse saying that the LG Company does not have the spares used for after sale services. Do u know that if even a small part of the above complaint is published in a national news paper, the LG may come to an earth the same day?

Kindly tell your service centre owner Mr. Ved to return my machine to me as it is, I shall sell it to a scrap dealer & will buy the other brand new machine from other company whuich I have tested & found satisfactory in the past. This is the first LG appliance I tried and had a terrible experience.


Dr. Kavita &
Dr. Anand Bhardwaj
1702, sector-8, Faridabad (Haryana) INDIA
Ph:[protected], [protected], [protected]

COMPLAINT AGAINST YOUR AUTHORISED SERVICE CENTRE
Summery: Today it is 20.09.2008 And No Action on My LG Washing Machine Lying For Service At Your Esteemed Service Centre From 09.09.2008
11 Days of Rigorous Follow Up, And No Result

TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude & Substandard Way of Talking Of Your Authorized LG Service Centre Owner
Ref: My LG Washing Machine Given To
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]

On 9.9.2008 And Lying Unattended till Now On one or the other Pretext
Reference Of Documents:

COMPLAINT No. ASK 8C 90600069, Dated 9.9.2008
Customer Name: Dr. Kavita & Dr. Anand Bhardwaj,
H. No. 1702, Sector-8, Faridabad-121006
Ph:[protected], [protected], [protected]
Model & Serial No. WF-T 7012 EN/ 403 IL 000837 IN

Dear Sir,

The empathic behavior of your esteemed service centre owner has compelled me to write to you this letter. My LG Washing machine broke down about 10 days back & I lodged the complaint with LG who redirected the instructions to Faridabad Service centre & they picked up the machine for repairs at.

Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]

Who assured to repair it within a couple of days but after three days when I called up they told that they are attending it & will do the needful at the earliest.
The next day again I called & got the reply” Our workers are in the field, so I can not tell the status, please call tomorrow”.
The next day I was told that there was less supply of electricity in the area, so we could not do the needful, please call tomorrow.
The next day they told that due to heavy rains, we could not open the machine, please call tomorrow.
The next day the pretext was that they do not have the tools & equipments to open it, so it may take more time.
When I visited myself at the service centre It was lying unattended and since It was covered under the Insurance, the surveyor could not be intimated to go there to check it & get the estimate. Sir, the insurance surveyor can not take the photographs until and unless the machine’s related part is dismantled.
Two days back it was surveyed by the insurance Company, but ALAS, the parts are not available with your valued service centre.

Sir, I do not know how such a large Company like LG is handling the after sales services,
If this is the culture & tradition of LG, I shall be the last person to buy any LG product in life, rather I shall tell all my nearer and dearer the above painful response of LG’s service centers.

Can the senior top brass be informed about the third grade way of after sales & service machinery appointed by LG.

I have absolute shock when on calling second time in one day the owner Mr. Ved told “Aap ke saath deal karma to bahut hi mushkil hai.”

Sir, is it the right way to react to a consumer? Is the customer not required to know the status of his washiung machine which is lying with u for last 10 days? Every one can realize that the washing machine is one of the great necessities of a house hold. Then, should the LG service centre owner behave like that? Is the consumer his worker to whom he talked that way?

He repeatedly made an excuse saying that the LG Company does not have the spares used for after sale services. Do u know that if even a small part of the above complaint is published in a national news paper, the LG may come to an earth the same day?

Kindly tell your service centre owner Mr. Ved to return my machine to me as it is, I shall sell it to a scrap dealer & will buy the other brand new machine from other company whuich I have tested & found satisfactory in the past. This is the first LG appliance I tried and had a terrible experience.


Dr. Kavita &
Dr. Anand Bhardwaj
1702, sector-8, Faridabad (Haryana) INDIA
Ph:[protected], [protected], [protected]

i have lg ad5235 .i set password 1234 but now my cell is not unlocking by 1234

sir
i have a problem with my lg monitor tv.
i am getting any LG service center near to bandel.
so help to give me service for my monitor.
yours
Mister kumar sharma
p.o - Bandel
dist- Hooghly
west bengal

LG Electronics — mobile lost

I have a mobile having prepaid connection [protected] is lost.I have complaint about that.

LG Electronics — BSNL DATAONE

DEAR SIR,
MY BSNL BROADBAND IS NOT WORKING AFTER MANY TIMES COMPLAIN TO BSNL OFFICE
[protected]

THANKS

hi i need software ana pcsuite for LGkp110 mobile for connecting internet in computer

I am unable to download games to my mobile LG KP110 .In LG site I see the internal memory is 64 mb (65536 kb) but in phone it shows only 1 MB (1024 kb).I'm using 1 gb MMC card. But I can't activated the downloading games & software of .jar exetions.headsets provided with the handset are not that good. No softwares or Games can be added to the mobile. Please reply back to my mail id if there is any possibility to access phone memory and add any games.

KG 800 mobile — Worst service by LG Service Centre

I have purchase KG 800 from Universal at Malleswaram around 30 Sep 07.(Now not warranty).

On 07 Oct 08 I given my Set to Optima Mobile services at Rajajinagar with the reason for battery not working. First they have informed me that same battery is not available.They immediately put new battery and found the set was working OK.
Then they have told to purchase new battery which it was costing Rs. 884.00(incl tax). I wentback back for brining money and next day I asked them to check with other battery. They kept the mobile under observation and then they have told me that SMT (Rs. 551) and PCB (Rs 281) to be replaced and it was replaced.
Next day it was giving same problem then again I paid Rs. 884 for battery. Once I return to home again I found the condition of mobile as good as when I visited first time to Optima service centre. I doubt about the Service Centre persons whether they are really rectify the diagnosis or simply charged the amount for my visit. After paying Rs. 1716 for mobile which purchased before one year and some days still want some more money without proper rectification???

If this is the condition of LG mobile please tell me whom I can advice for the good mobile??

I am an ex-service person and living on pension where as I cannot afford thismuch costly bill without reason.

Please do some thing where I can remember LG the best in service also.

wat a phone man the lg kp 110 waste throw in garbage no games & no softwares works on it no modem driver but provided gprs not supporting automatic configuration its waste.

Hello,

Recently i bought LG kp 110 mobile. I dont know how to do padlock. reply to my mail id, if you know

Hi LG Team,

I am using your LG Product. I purchased LG KG 195 Model Mobile on 26th of January 08 in Univercell . I proud to tell you that i dint face any difficulties with this model.

But one thing is, i lost my head set and i m in search of buying the same, but i dint find in any mobile accessories shop. Can u pleae help me to get LG KG 195 Model Headset.


Awaiting for your reply

Thanks and Regards,
L. Charulatha

wher will get data cable for LG KP 110 .i cant got it whenthe time of purchersing

I HAVE LOST MY LG KG 300 WITH HUTCH CONNECTION YESTERDAY 11 P.M, AFTER THAT ITRIED TO PHONE, BUT RECEIVNG SWITCH OFF RESPONSE. I HAVE GOT BILL WITH ALL DETAILS.
PLEASE HELP ME TO LOCATE THAT...

LG KP 110 Mobile — not able to download songs or pictures

HI,

I have bought the lg phone but i regret to say that i am not satisfied with this phone as i am not able to listen the songs which i have downloaded in my external memory though they are all mp3 format. i also approach the sales counter of mobile store they told they do not download there. how can i verify that. one more thing the songs store on my card can be heard if i use it in other phone. so is it that LG KP110 is not compatible for mp3 songs also.

i want to know the full details( manufacturing date, purchase year and warranty .. etc )about following model no. MONITOR as early as possible.

model no: 700E
SERIAL NO: 707NLXZ090506(MONITOR)

PLEASE SEND YOUR TECHICEN TO MY SHOP
ADDRESS : PREMAGENCIES
PANKAJ PLAZA SHOP NO-5/6
GONDHALENAGAR PUNE SASWAD ROAD
HADAPSAR PUNE - 411028
PHONE NO: [protected]
MOBILENO: [protected]
MODEL : 195NH4 RED COLOUR
COMPLAIN: DOOR DAMAGE

LG Electronics — 22 inch flat (for Computer) 4:3 button not working.

Respected Sir,
Subject: - complaint 22 inch fat (for Computer) 4:3 button not working.
My Self Sanjeev . I was bought 1 pcs. 22 inch Wide screen ftf (for computer) from your Authorized dealer location at jalandhar :-
Super Dot Computer
Show Room no. 1, 6 Cool Road
Opposite Bombay Palace, IDBI bank
Jalandhar.
[protected], 5054621
Tin Number – [protected]
Product Detail :-
Invoice number :- 1273
Dated :- 10/12/2008
Model No. :- L224WS
Sr.No. : - 806TPXV02066
Purchase Amount: 11900 (Vat 4% 457.69 + 11442.23)

My purchase date is 10th December 2008. But after just 18 hrs 4:3 wide screen button and function was stopped. It was very shock movement. I will manage if this problem occurred after 6 month or 1 year. When I try to contact with Super Dot Computer so his reply was “my aim was only sale ... I m not responsible for any hardware and system problem “, than he gave me Service station number. after 8 hrs one engineer come home at 12th December 2008 and told me “this is Switch Panel Problem, so give me permission for open the FTF, I ill change Switch Panel Part ”. Sir, how can I permission for open the new LG FFT... which is just 48 hrs old and under 100% warranty. The Service Station Owner does not agree to replace it.

Today is 16th December 2008... Still 4:3 button not working. Sir I want replace this unit not service /part change I ill pay full amount so why I repair it.
This is request you to release the order for exchange the defective product.


I am facing one more problem one dot (missing/blue color) is show on Right upper side.

Sir, I cannot want repair or any part change, I want just replace it .I am waiting your positive reply till 24st December 2008. Other wise I will 100% appeal on CONSUMER COURT on special CASE.

Sir, I am regular customer of LG, if I pay full amount and purchase product (WITH HARD BILL ) and product is defective so I have power to claim through CONSUMER COURT.

Thanks
Sanjeev
51/4 Doordarshan Enclave, Phase -1
Near Khurla Kingra, Wadala Chowk
Jalandhar. Punjab
((L)[protected], (M)[protected], (M)[protected])

LG Electronics — MISTAPPING AND MISTELEVISION OF PERSONAL DETAILS

Sir,
My name is himanshu prataprai vora having phone no.[protected].
Now, due to some misusing my phone is being tapped. My personal details is being televised in pro gramme namely hatke jhatke. Now this company does not want to work in order. I request international authority not to support and allow this company to make any takeovers.Because they r industry ladder and have no more work to left expect to tarn the image of their client.
It is being reported that according to CFA rules this company have made false balance sheet. This is being a scam but everything is being hidden. So again v request not to challenge me. There is no right to telecast any person private information without his permission.
So kindly stop it at yr earliest.
Thanks,
Hpv.

this phone can't run games in any format except for the pre loaded ones..i regret buying this phone..i won't buy any phone from lg again

sir
i have a problem with my lg monitor tv.
i am getting any LG service center near to bandel.
so help to give me service for my monitor.
yours

i am agree with all ...







can you tell me the instlation of lgkp110n softwares and games at this id [protected]@yahoo.com and [protected]@hotmail.com,

the mobile is very slow

can anybody tell me how to install application in my LG KP 110 & which files of applicat... it access...

I had purchased LG KS 20 & its faulty because when some one tries to call me up on my cell nd it comes up as Not reacheable & when i restart my phone then only user can connect to my cell... Please advice me what to do

need to know how to keypad lock my KP115. thanks

i had lost my mobile i.e kg195 are u able to help us in finding out.

I had purchased a LG 9800 couple of months back.I was told it has a Bluetooth facility in it and after purchasing the mobile I came to know there is no Bluetooth facility available in the Handset. Ima a very regular customer of LG. I have all the products of LG in my house and such kind of cheating was not expected from such a reputed company like LG. I was very much hurt by such behaviour.

Secondly my battery gets discharged fully in a day. How can a new battery perform like that.You are requested to kindly look into this matter and solve my problems.

Regards,

Sujit Burman.
cell no---[protected]

LG/KP199 — Regarding product

I have bought a LG head set KP199 before a Two months ago, but after a moth there is problem with chargig pin, due to pcb of that pin is working properly, Since cell was within warranty, so i visted to LG care center Horizain(pune). They told me that they will repair it with in three days but i got my mobile with changed PCB after more than one month back, now due change in PCB mobile's software is not working properly. Now again for repairing my mobile i have to wait more than moth.

To
The Manager,
LG Company,
Respected Sir,
I beg to inform you that we bought a computer set from your shop on
05 / 07 / 2008, Our warrenty period is till valid now. On 21 / 01 / 2008, we inform you that our computer stopped its display. After 2 days, your mechanic came & advised to change the Hard Disc. We submit that in Accel FrontLine (SeaGate). We get it on 03 / 02/2009.
Today your mechanic has come & started the computer. But LG monitor's screen displays red colour. He said that this problem will be solved by LG company. Testing charge was also charged.
I will be highly obliged if you kindly take the needful steps to co-operate us.
Because our work has been hampered till now.
Thanking you,
Yours faithfully,
Somnath Pal.
KRISHNA & SONS.
103/20, Foreshore Road,
Pushpa Transport, Howrah
Date: 06 / 02/ 2009

LG — repair of lcd and replacement of washing machine

i have bought an lcd and fully automatic washing machine of lg from mehtab motors ludhiana on 21 jan 09.the machine is not completing its cycle and stopping in between.lg people have replaced a part but with no use. they have promised to replace it but have not done it despite of repeated complaints to the dealer and the company. also on the same day i bought an lcd which has started giving back current in the cable wire socket.i loged a complaintto the company no /n-9c20800524.but noone has come to see it except a few phone calls

LG Electronics — 'FE' error of washing machine not being rectified last 2 months

We are facing the same "FE" error in the WASHING MACHINE even after repeated complaints to the customer care.Its already around 4-5 times we raised a complaint but no senior technician attending the problem. . We regret to inform this..Due to this, we are facing a lot of trouble daily.
Kindly requesting you to get the piece replaced since it is still under warranty period .

hi i hava a lg kg 195 mobile phone. the phone problem is ...the phone hang again and again. so i could not use the phone properly. so i want a free format software for lg kg 195 mobile phone .so please help me.

HI SIR I AM A CUSTOMER OF LG KP 220 GSM MOBILE AND I HAD LOST IN CINEMA TALKIES IN KARIMNAGAR AND MY IMEI NO IS [protected] PLZ CALL ME BACK TO GET MY MOBILE BACK AND WHERE I SHOULD CONTACT?

I buy a LG laptop in delhi but not know where is the service center in delhi, noida or NCR region
pls tell me about that.

We purchase LG monitor model no700E on 23 Dec 2007 with 3yrs warrenty.
It started working improperly . Sometimes it does not display anything and sometimes it starts after 0.5hrs.
After complaning no of times for which I have list with me, one day on 30th jan 2009 a technician came asked to repair monitor with extra charges of Rs500. But we refused so he left . Now I want to know whether LG would repair my monitor or not as it lying unusable for the last one month.
Anshu Goyal
Delhi
Date18th Feb 09

Please tell me, In LG 10000 CDMA mobile EXCEL is available or not?

please give me link address to download drivers of internet connection/PC suit for LG KP220

Dear LG team,
i ve purchased lg rd9800, , i cam to know that there is no bluetooth facility in this phone, while transferring a file from another phone it is saying tranmission failed yyy???? can u please solve this prob and prob alos with the card reader also, i am transferrring files into the memory card but it is not showing in the phone please help me out

my name is narsinh kulkarni. i lost my mobie of LG. plz block that mobile

but the person who got the mobile telling he is narsinh kulkarni.

i have my mobile special number. ISP

the number when u get after typing*#06#

and the whole number is:---[protected] and
BT_ADDR:- 00:0d:92:3f:9b:f1

i have bought LG KP500 cookie hand set on 11 march 2009 but from 2nd it giving problem.i contacted to customer service at ville parle mumbai lg service centre.the drawbach of the handset is that when ever i connnected for document viewer.hand set effected from virus.overall no protection from virus when u r using with pc.i want antivirus software as in NOKIA etc r giving

i also use it but i didnt face any problem in downloading

I am unable to download games to my mobile LG KP110 .In LG site I see the internal memory is 64 mb (65536 kb) but in phone it shows only 1 MB (1024 kb).I'm using 1 gb MMC card. But I can't activated the downloading games & software of .jar exetions.headsets provided with the handset are not that good. No softwares or Games can be added to the mobile. Please reply back to my mail id if there is any possibility to access phone memory and add any games

Myself Vikas Trehan, I have lost my LG mobile model no. U 990, its IMEI No. is[protected]. There is AIRTEL connection in that whose no. is [protected]. I blocked my no. on customer care of AIRTEL & also lodged complaint at Police Station. but they did not gave me any way to locate my mobile.
So kindly help me to locate my mobile & my contact no. is [protected].

No one care to attend the free service of my Window A/C...
I have also lodged the complain by E-Mail,
Pl. do needful in this regsrd
S.G.Bhatt

i have some monitor tecnical problem

hiiiiiiiiiii,
i have buy a LG RD510 near about two mounths before.now i find their is problem in drive. it could not read any CD .pls tell me the location of service center of LG in noida and also how much time it will take to be repair.my mob. no. is [protected]

Regarding Servicing for LG AC.

Never buy LG.. I have similar experience with LG when I bought their DVD player and recently a 1 ton AC. Product delivered to me at home is different than what I ordered. Though the box on the outside has the correct Product name and barcode written but it has a differnet product inside.

I have ordered LSA3ZG5NTY1 from Cams Corner in City Centre Kolkata. It was delivered on Saturday but when the people came for installation and opened the box I found that the model inside is different than what is written on pack. As per the specifications of the LSA3ZG5NTY1, indoor unit should be Golden in color but I got a silver colored unit. I was promised for the replacement today (6th April) and I followed up multiple times with the dealer but not yet recieved the correct indoor unit.

i have seen the worst service care above all the electronic product.i am the owner of lg ac split within a month the display pcb of my ac got burnt.i made call to toll free no.[protected].they said ur problem wiill be solved within 24 hours.but it was fake.the cyber services of bilaspur chhattisgarh they dont know how to deal with the consumer because the manager of cyber services of bilaspur c g dosn't have time to talk wid the complainnant.so it my advice to u that dont buy the the product of it

LG Electronics — unable to unlock phone

I am unable to unlock the lg KG110 cell phone .when the security code is asked, if the default code is entered, the code is shown as an invalid code.I am unable to obtain the right valid security code for my cell.Also, i had never changed the security code for my cell before.Please reply soon.

How can I get/Download Dictionary for LG KG 195 Mobile?

How can I get/Download free mobile web browser like Teashark for LG KG 195 Mobile?

I have bought LG RD3510 handset recently.But Call history is not working in my set.

KE 770 LG (Key pad has damaged & broken). Please send any service center or shop in South District or North West District

my mobile does not work with other network u have solutoin to sent me any codes or any idea too slove this problem

dear sir,
plz information in lg service center in delhi, &
Mobiles Number. in delhi & NCR

I purchased an 1.5 T split AC Through M/S Sales Emporium Kolkata on 24-04-08 which was installed on 25-04-08. On 25--4-09 I informed the service centre at [protected] for third free servicing within its warranty period. LG Service centre refused to do the servicing for free an send somebody to provide a paid service.As I didn't agree for the paid service The service engr offered to do the servicing on cash payment of Rs 250 to him .

This is the state of affair of after sales service of LGEIL who refuses the customer the due free service when it is informed to them just 1 day late.

I strongly feel that nobody should go for lg product and I shall advise my friends and relatives to do so in future.

LG.RD3100 — HANDFREE

3MONTH'S REPALASE YOUR SERVISE CENTER ALAMBAGH LKO.NOT GIVE MY HANDFREE I AM SO SAD YOUR SERVISE PLZ URGENT GIVE AS MY HANDFREE

it best handset

This same problem is facing by me also. Please provide the sloution of this.

recently i purchased lg rd 3000, there are a lot of problems in that phone.
some of the problems i faced are
1) the phone heats up when i charge the phone.
2) the phone heats up when i talked for 5 mins.
3) recently the vibration was not working .
4) the service area is not displaying.
5) the battery back up is weak.
6) there is no dictionary available when writing messages.
7) the downloaded ringtones sound is very low in this mobile.


plz provide me a solution for this.

LG-RD3000 — could not active

Sir,

I Razik P.K from Thrissur, Kerala, (Tel:[protected]

I am very sorry to write this letter, I have been regularly using
Reliance India Mobile for the last six years. Now I change my hand set with LG-RD3000 on 19 th July 2008 C/o Mr. Jithesh, Nalumakkal Communication, Kodungallur, Thrissur, Kerala..

But unfortunately I am not able to use my new phone, he told me some technical reason about reliance Network, I am not satisfied with his explanation.

I am expecting your kind co-operation to solve my inconvenience as early as possible

Thanking you,

Razik P.K
Thrissur, Kerala
Tel : [protected]

i took a LG fridge 2 days ago and i found 2 dents in the side and the light inside the fridge was not working. the fridge also looks very dusty and old. i think LG is selling old products. there is no response from the shop we took. i dont know were to lodge a complaint againist these people.

I have lodged complaint regarding refrigerator on friday 11/04/08 at 4.00 pm Complaint no-W8C41104453, We have get baseless assurance from your toll free men Mr.Arif/Hussein to attend complaint within 24 hrs. Till today service man does not attend, so finally we are going to repair gfrom outside & now divert our mind to new brand other than LG.
Vimal
[protected]/[protected].

I have been complaining for my split ac since 24th april but no one is bothered to respond. I have been getting baseless assurances from the call centre, the telephone numbers given to me are also wrong the call centre has no clue about the change number,
Telephone complaint number is "w8c41103461"dt. 11/04/08
"w8c 42603680
online complaint number is :[protected]

Rude and no sensitivity towards the customer both from the company and their dealer: DASS Refrigerators in Kalkaji Delhi. Bought a 315 ltr LG fridge from there. They didn't give the keys to refrigerator, even after promising to deliver a fresh piece delvered a old one. ( How i figured this out: The top of the fridge has a sticker of Ice Tray Samsung: I always thought these are differentr companies..PUN INTENDED). For keys LG guy says follow with dealer.Dealer bangs the phone saying crudely " De denge lekin apne gum kar diya hai aur ab jhooth bol rahe hain". Anyways I am not taking that key now. It's just a matter of the way you treat ur customer.really sad.Last ever product from LG family in my house.

kindly lodge my complaints for repairing my waching machine model lg wp 8003. this machine is not started after connecting electricity plug.

today or tomorrow you may send service engineer and call me on my mobiel no. [protected]

To Manager LG Service,
This is my first complaint against my Color TV.
I have very bad Experience with your service center Pune.
This cervice center service is not good and person in this service center who handling the complaint is arrogant and very bad behavior person, while taking with customer.
LG is deciding such people in their service center are very bad. My complaint is in warranty period and this service center is saying that your complaint not cover under warranty.
This is the very good stagey of your service people that they will cover all money from Customer as well as from LG Company. Please tell me is their any control from your side.
This is fourth day that my complaint is not been resolved. So this is showing your interest on your existing customer.
I want your strong reply on this issue, if you fill that the customer is God for you, other wise I will think that my 10, 500 Rs, I have given to LG as a donation.
I will not bother about the LG Colour TV, but the person in your service center is very very bad behavior while talking to the customer.
Hope you will reply me with corrective action.

have bought numerous LG products- 3 AC's, 1 micro, 1 fridge etc.. However have been overwhemingly disappointed with the service provided. My compliant no is N8C61305726 and after the first visit by Surinder, I am yet to hear an update of what is happening. Every time i call the customer ervice number, i am assured someone will call me in 2 hrs. Have nine such assurances and no revert. Truely disappointed with their service and hard headedness.
PS: Been given 2 other numbers of individual reponsible for Gurgaon whose numbers are either unreachable, switched off or they cut the call. SO much for customer delight!

I have heard about the after sales services from LG is remarkable and also you have a buy back scheme for which you are deputing your representative for evaluation the product . If you can help me out
Thx
Praveen

I purchased a LG refrigerator GL-181 PP4 Batcg : 10559 from Electro World, Bank Road, Gorakhpur, U.P. on dated:28Jan, 2008 paying Rs. 7650.00 only. I gifted this refrigerator to my sister on her wedding on dated:5Feb, 2008, and she took it with her to Deoria. There they came to know that cooling system of this refrigerator was not working. I did so many complaints to 'Electro World' by writeen and by phone(as he recommended). Sometimes some engineer's reached, but they couldn't repair the refrigerator to work properly. It about 5 and half months passed now. It seems it is the company's formula to cheat the comsumer's by providing their junk material to them to earn more profits. This would be their policy to the warranty/gaurantee period in this way. So Now I want the replacement of this refrigerator as soon as possible.

Dear sir,
I need costomer care number. my Lg tv problame.
thanks
Rakesh kumar
[protected]

This is to here by inform you that I have purchased a LG 17" colour monitor on 30.06.2007. since from that day it is producing pink colour from its left bottom.
pls solve my problem.

Hi, i have been trying to reach LG Cust Care Past 2 days.I had purchased a new LCD 26 INCH wall mount.I want to now chage its current position on the wall.I had recenrlt purchased it 4 months back.Please call me at [protected] or[protected] ...Any help would really be appriciated !!!

have a front loading washing machine. Customer care speaks nicely.. they assure you they will come but they never. Washing Machine broke down on 1st August, they came in 2 hours after complaining. Which was very good. But turns out they dont have a part which has to come from noida. So i tell them i will pay for the part but pls fix it. so they said wait 3 days max.. it will be done.. happy on that front.. waited 5 days maybe they will come a lil late.. but i've been calling everyother day.. and the reason they give is.. no direct flight from noida to bangalore.. so we are unable to fix it. we will raise a demand ( done some 14 times) to the concerned person in noida to send it across. but no reply.. same thing.. just 10 minutes ago. hopeless.. i am def. going in to trade my washing machine.. thankfully i have another ifb washing machine which is about 5 years old but still works..

Dear all
i am samsung csutomer
do really lg service is poor
pls tell me
murali

i have given a dvd player in kollam[kerala] customer center for repairing on august . i got a reg; no ;S8C90300657 i dialed every day do not get any sufficient reply till now pls take an action for rectify . i hope your good replay

To
Dear All

This is for ur information that our AC not working last five days
we have make the complaint in ur delhi office 27.09.08 discuused with Mr.Gandhi.Ms.Kalpna n Ms Rashmi also. We did so many complaints to ur executives by phone(as he recommended). Sometimes some engineer's reached, but they couldn't repair the AC to work properly.

Plz. do the needful ASAP.

I ahve registered a complaint against my washing machine about 15 days ago. Till date i havne t received any response. My complaint no is[protected]

i have purchased the referigerator few years back. i had lodged a complaint nearly Two to three months back that cooling is not coming at the lower side of the referigerator.the company agent came and clean the refrigerator and take Rs.300/- + service tax. But could not solve the problem. After three persons from LG service center came but the problem remains the same. I am feeling very disappointed as far as LG company concern.
chander bhushan kapoor
21689 - st.no.10,
Main Power House Road, Bathinda (Punjab)
[protected]

sir, i purchased a tv from your showroom in amritsar about 2 years back.About 3 months back it developed a fault which was rectified by an authorised service man from the lg servise center at amritsar.the name of the representative from lg was S.Rjinder Singh with mobile no. [protected], [protected].He repaired the tv and charged Rs1500/- for the part he changed and took the old part along with him.Now the the tv is again out of order and the same has been sent to the lg service center for repair but till date even after 7 days, we have not got our tv back nor any proper care or response received.i am writting you with a hope to get the tv set right and do the need ful.awaiting response

Dear Customercare Dept.
I had some problem with my Tv LG Model no.-Rf21F D50 ve which has been repaired by your Tv Engineer on dated 26/09/08 Job no-AFEX 92600048.
From today again the same problem has arise.
Please contact me at my no.-[protected], [protected]
Rajiv Nager, Patna

I BOUGHT A NEW LG MICROWAVE OVEN BUT ITS NOT WORKING RIGHT FROM THE MOMENT I BOUGHT IF I SWITCH ON MY WHOLE ELECTRICITY GETS SWITCHED OFF I HAVE COMPLAINED THE CUSTOMER CARE BUT THERE WAS NO REPLY FROM THEM... VERY VERY POOR SERVICE.. I WOULD NOT RECOMMEND ANY OF MY COLLIGUE TO BUY THIS LG PRODUCT...WASTED 7000BUCKS

Hi,

I need customer care number for fix the problem in LG Hexaport 21" color television, i have face a power supply problem in my television. I live at east delhi, dilshad colony.

Thanks,
Pradeep
Call [protected]

I bought 3 ites of LG, Fridge, Computer Monitor and CPU and I regret buying them
For the last one week I have been asking for service for the LG Fridge(bought 2 months ago)
After many calls some one came yesterday 16.02.2009 and was supposed to come back
and he has not.

After Sales Service of LG is ZERO

My cell phone is [protected]

I have purchased Single Door Refrigerator from your Distributor “National” situated at Grant Road, Mumbai – 400 007 on 31.03.2008. I am getting problem of cooling from day 1, your Engineer visited my home more then 4 to 5 times. After his visit refrigerator works only for 10 to 15 days. After discussing the problems with your Engineer he told me that LG having lots of complaint about the cooling. This shows the company manufacturing Inferior Quality of Products, I'll recommend the others not to buy any product of LG. B'coz of my experience.

IF YOU WANT TO THROW YOUR MONEY IN TO WATER there is a best way JUST BUY LG AIR-CONDITIONER. I found that LG Customer Care is the third class company in the world.

I purchased LG 1.5 ton split ac on 14-3-09, It was install ed after 3 days. from the next day i found cooling problem in it. I made compalint on 1-4-09, but LG Service officials(mr. Prashant, Mr. Vaibhav-[protected]) never given me the service till 10-15 days. Inbetween their service person come with motors for indoor unit but after trying 2 times he never able to start the unit. It means LG Company is using second hand parts to service under warranty products, its a great SHAME. I ALSO FOUND THAT LG SERVICE OFFICIALS NEVER KEEP THEIR WORDS, SO I WILL SUGGEST EVERYONE TO NEVER TRUST ON LG COMPANY AND ITS PERSONS. I FULLY FOUND CHEATED IN THIS CASE. (complaint Nos. 1) W9C40202492, 2) W9C[protected]If you are not able give service then pl. CLOSE YOUR COMPANY. Our money is very valuable for us.
satish Bute - [protected]

I purchased two XD63 deck/players from LG and on opening up the boxes observed in one of the box remote, battery, wire set were missing and one speaker of one set is not working.

The sets were lifted from Lajpat Nagar, Jeevandas Refrigeration and these items were missing and complaint has been lodged on 21st and 22nd with the Agency known as Advance Solutions, 455, Patpargnj Industrial Area, Delhi 92.

One Mr. Vikas says he will give the missing products only at cost after 4 days from today. I told him to give this in writing but he says for the mistake of dealer he is not bothered and they should pay.

Till just now I have been not only investing time, money on getting service from LG India and product for which I hve full paid to them, but I would request Mr. Ajay Raina of LG India, Greater Noida to desist keeping such agencies who are unable to properly behave with cutomer who has paid the money to them

For information of LG India, this complainant is M B Chaudhry [protected] who does work of investigations for lost consignments tracing from transporters for Cholamandlam MS General Insurance Co. Ltd. and earlier was doing the same for New India General Insurance Company Limited.

The customer cre service provider Mr. Raja and then his senior Mr. Vikas Bhatnagar which he called himself from mobile number [protected] even had guts to say even if you know Suresh Raina he is not bothered and whoever this Mr. Ajay Raina is we will not give you any replacement and will also not repair the non working peice.

WOW IS THIS LG INDIA, OR HERE IN THE COUNTRY LOOT THE INDIANS

M B Chaudhry
[protected]

LG Electronic split A/C — false advertising and AMC services

I took an AMC from LG in early march. In April, my a/c had run out of gas. LG took Rs.2200 (approx) from me. On their site they promise service within 48 hours and promptly. I made my complaint on the 12th of April. I was told the service engineers would do the needful on the 13th. Since that time endless phone-calls, complaints, e-mails- and I have yet to see the so called "prompt" service take place. The call centre does the standard apology and guarantees an engineer will appear on that day. As a result I have taken time off work to be present when the engineer arrives. No such engineer has appeared and I have lost out on clients and work as a result of such incompetence. That a company by virtue of its size is entitled to treat its customers with scant disregard is appalling. There is no empath, understanding of care by this organisation. They have taken my money- and they wanted me to take it for all five a/cs)- thank goodness I didn't fall fool to that. I am seeking damages for emotional harassment, loss of work time and clients and misrepresentation as well as fraud by the organisation.
Naina Kapur

i am complaining for my split ac service because there is no cooling. From 1 week i am complaining on call centre but only false assurences are given. Very poor service of LG. cAN ANY BODY HELP ME
I HAD CALLED CALL CENTRE 3 TIMES.


kINDLY CONTACT ME - [protected]

I had purchased a LG fridge model GL-245TMG4 9 (SERIAL NO. 808NLNC 009863SINOX, Batch 1 on 8th FEB 2009 from Sahu Agencies Pvt Ltd, Gomtinagar. After 2/3 weeks it has giving trouble like not cooling. We had complained to the customer care and they had given complaint regn no. as N9C42209415 and after two days two technician visited our house and checked the fridge and said that some part of defrost is not working and they had replaced same and assured us that now the fridge will not give any trouble.

But again after few days the fridge has given the same problem . we had again complained to the customer care and they had given the complaint regn no. N9C50108047. Another day a technican from LG visted our house and he had also changed some parts and assured that now the problem will not occur.

Now after two days the fridge has started giving the trouble. Yesterday again we had registered the complaint no. N9C50514465. we hope the technician will come within 24 hours as mentioned by the customer care and we are waiting for that.

Now we are feeling that we had taken a wrong decision to purchase the fridge of LG company. After purchasing the fridge on 8 FEB 2009 we are experiencing the trouble as mentioned above. During the period all the foods, vegetable etc are rotten due to the problem and now we are facing lot of problem in this summer season for keeping the milk and all other foods. We think that your technicians are not good enough to know the reason for the defect of the fridge. Kindly tell us what we can do. The only mistake in our part is we select the fridge of your brand. During the last twenty years we had used the Kelvinator fridge and it has not given any trouble for a single day for these years. Due to the oldness of the fridge we have decided to change the same and therefore we have purchased the LG one.

Kindly do the need ful.

Joseph Antony
1/344 Viram Khand
Gomtinagar, Lucknow

i have really bad experience with LG, i have bought flat screen LCD and i was LG to make it wall mount but till this date they have not done any thing.their service man is simply taking money not doing their work so i request you to please do not buy LG product as ypu will be pissed off because of service.

Please don't buy LG products or you will regret!!! I am having a horid experience for past month or so. I have bought a 42" plasma tv and a one ton ac. Both had problems and the customer care and the service center people are dilly dalling. Today I called up for my ac and the service guys tell me for the forth time that it will take 2 more days; (now its been more then 15 days!).

I have lodged complaint regarding refrigerator on thursday afternoon dated 28/05/09 Complaint no-N9C52809349, We have get baseless assurance from your toll free men & Kolkata service Centre to attend complaint within 3/4 hrs. Till today service man does not attend, so I have no other option to lodge my complain through mail.
I am feeling very disappointed as far as LG company concern. Please depute your person immediately.

I had some problem in our LG Referigerator 190Ltr I made complaint at LG customer care first the some engineers came (22/05/2009) (Complaint No. N9c[protected] in my house cheked and found O.K. but problem was there, second complaint made by me then engineers come and given obbservation compresure will replace then third engineer comes and toled for gas recharge and rechrged it but problem was as it is. Then complaint made engineer found thermostrait not working now what they will do I don't know.
Note: your engineer want handle it private charge basis. we have pay already 700/-
If you have any system in your organisation towards customer satisfaction. Please support me on [protected]

i have purchased a vaccum cleaner from your dealer sursangam, Talegaon Dabhade, Pune 410506 and now found the flexible pipe who obsorbe the dust is broaken. the service centre always promissing me to attending me the complaints from last 2 months. the model is 3.5 kg light weight. we also in servicing agencies and very prompt to provide the servcies to all of my customers.

the experience about service is very bad and request for early attention to the complaint. the recent complaint no is w9c60201828.

pawar
royal solar system,
authorised dealer for racold solar.

very true... veryyyy poor response...i m at dehradun..same happened with me also...but at least ur work was done ...mine is still waiting ...i mailed but no response...i ph but no action...local dealer is very careless...my machine is under amc period...still they respond like that...lg aftersales services r very2 poor...i wont suggest it anyone..my complaint no..n9c61605785

Dear Sirs,
I am a LG product consumer for years and have several LG products at my different premises in Moradabad.
On 18th March, 2009 I made a complaint of 2 Ton- LG A/c (504N[protected] to LG service center and received complaint no. N9C31808288. Some body from service center visited to check up the problem, checked everything and advised that the compressor is not working and they will be coming back with a new compressor.
Few days later when nobody turned up I contacted the dealer M/s.R.K.Distributors, (Mr.Prashant -[protected])who advised me to contact to LG Moradabad service center incharge Mr.Navneet Chauhan ([protected]). I made several calls on alternate days and everytime I was informed that the compressor has arrived and some engineer will soon come to replace the same. After next few days he did not pick the phone and other person from the center picked up his number with same excuses.
After another week I again contacted R.K.distributor who asked me to report the same to Mr.Uniyal ([protected]) who assured me to make a serious action and diverted the call to Mr.Lokesh ([protected]) who assured me that we have the compressor in stock now and will be replaced shortly .
After getting harassed I called up LG customer care on May 24th and explained all this problem and asked for status of above complaint, who in turn filed a new complaint no.N9C52401098. With this complaint number I have again called up 50 times to all above peoples but no result as yet ??? It is almost 3 months and I have faced lot of problem in this summer season, as the A/C is installed in my mail sitting lobby.
I never expect such service from a company like LG who promises Life’s Good but wheras the Life’s Hell with such peoples. I have my mobile bill in which calls to all above numbers can be seen over 100 times Now I am forced to go to consumer court and report this to Media as well.
Thanks
Best regards,
Rajnish Agarwal
87/88 Avas Vikas
Civil Lines, Moradabad
[protected]

Dear Sebastin

Thanks for yr mail.

However pls see that still no body has responded except a call from Noida last week. Moradabad service center peoples are so insane that they do not care for any complaints and several calls. Everytime they have a excuse for last 3 months that LG Moradabad do not have a 2 ton compressor.

As summers are getting over and complaint has not been attended by LG, this is a violation of consumer warranty and LG should pay a penalty for this definitely. Better I should now stop complaining and take shelter of Law.

Thanks
Best regards,
Rajnish agarwal

FrFrom: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Friday, June 19, 2009 2:43 PM
To: [protected]@omsonsindia.com
Subject: RE: AC -Complaint issue


Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your product issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better, please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]
om: [protected]@lgindia.com [mailto:[protected]@lgindia.com]

Dear Sirs,
I am a LG product consumer for years and have several LG products at my different premises in Moradabad.
On 18th March, 2009 I made a complaint of 2 Ton- LG A/c (504N[protected] to LG service center and received complaint no. N9C31808288. Some body from service center visited to check up the problem, checked everything and advised that the compressor is not working and they will be coming back with a new compressor.
Few days later when nobody turned up I contacted the dealer M/s.R.K.Distributors, (Mr.Prashant -[protected])who advised me to contact to LG Moradabad service center incharge Mr.Navneet Chauhan ([protected]). I made several calls on alternate days and everytime I was informed that the compressor has arrived and some engineer will soon come to replace the same. After next few days he did not pick the phone and other person from the center picked up his number with same excuses.
After another week I again contacted R.K.distributor who asked me to report the same to Mr.Uniyal ([protected]) who assured me to make a serious action and diverted the call to Mr.Lokesh ([protected]) who assured me that we have the compressor in stock now and will be replaced shortly .
After getting harassed I called up LG customer care on May 24th and explained all this problem and asked for status of above complaint, who in turn filed a new complaint no.N9C52401098. With this complaint number I have again called up 50 times to all above peoples but no result as yet ??? It is almost 3 months and I have faced lot of problem in this summer season, as the A/C is installed in my mail sitting lobby.
I never expect such service from a company like LG who promises Life’s Good but wheras the Life’s Hell with such peoples. I have my mobile bill in which calls to all above numbers can be seen over 100 times Now I am forced to go to consumer court and report this to Media as well.
Thanks
Best regards,
Rajnish Agarwal
87/88 Avas Vikas
Civil Lines, Moradabad
[protected]

I have bought split AC model no 5FG2VTY1 on 31 may 09 from M/s Razzle Dazzle, New Delhi..
From Day one AC is not giving Cooling.
Many complaints lodged and Follow ups made but the response was very much poor and delayed.
The engineer visited aftr 6 days and did some repairing in the unit, but NO Improvement.
I am not ready to live with defective unit, which is not giving cooling even after repairing.
I have requested for replacement of this unit with other model.
Pls arrange to get this Unit replaced with New and tested unit of 5NW3 model of 1.5 ton split AC.

Matter is already delayed by LG for more than a month, now I am loosing patience.
Your early action and confirmation is needed.

Complaint details:
First complaint N9C60505580 was lodged on 5th June.
Recent complaint ( N9C[protected]was lodged on 27th of June.

Sanjay Dubey
[protected]

i took a LG fridge 2 years ago just after 3 months the fridge handel was breakup and it was changed two times by service center but it breaks again i think its a design problem or quality problem ...pleas help me and advise how it can be repair

noman
contact no.[protected]
aligarh

JOB NO. HKP9C61200042 Dtd 12.6.09 & HKP9C61600107 Dtd 18.6.09

I am going to put a complaint of harassment and mental and monitory torture against LG and its service center Neutron Service center Prabhadevi, Mumbai for non repair of my fully automatic front loading machine since last 6 weeks .
My Machine was making noise and I had put a complaint on ur call center [protected] . A technician from Neutron service center visitted on 12/6/09 . He told me that inner drum had broken . When we him that this drum was replaced 5 months back his technician told us that gasket fitting is not proper . He left without fixing the problem . Next day when operating the machine it again started making noise . I again complained to Neutron. Again another technician visited on 17th june and told that inner drum has to be replaced . After talking to Mr Truptikant incharge of Neutron it was agreed that drum would be replaced as it was under gurantee . I had already paid the service charges and had agreed to pay transportation charges . The machine was taken on 18th june . After repeated calls to Mr Truptikant & Mr Arvind owner of Neutron and Mr Manish ( so called service manager of LG) my machine was not returned for almost a month since i registered the complaint . The reasons ( excuses) given were drum was not available ( which is very difficult to believe that such a important spare part is not available for a month), wrong drum had arrived, transportation van was not available/working and the list goes on . Finally machine was sent on 11th july . After checking that I found that machine was making screeching noise, the cycles were not functioning properly and the drum was making noise while spinning . Again we called truptikant and send a senior technician to see the problems . AFTER KEEPING THE MACHINE FOR 3 1/2 WEEKS WE RECEIVED THE MACHINE IN SUCH PATHETIC CONDITION WITHOUT EVEN THE BASIC CHECKS BEING DONE AT THE SERVICE CENTER . On 14th july the same technician came and told that some spring was missing, the rubbers have to be put on feet for balancing and the timer was not fitted properly . Again after talking to Truptikant on 14th july it was decided that senior technician will come with all spares.
After repeated calls the technician came after a week on 20th july . He did try doing some repairs for 2 hours after consulting someone on phone . Next day when we operated the machine it was noticed that the soap powder was not going in the machine and the "B" Cycle was not functioning properly . Mr Truptikant told me again that he will send some senior technician on 21st july . The same junior technician who came on 20th july came on 28th july and diagnosed that it a timer problem . I am not sure of the capability of this junior technician who doesnt seem to have much technical knowledge that he has diagnosed the problem correctly as all other cycles are working properly . ALSO THIS PROBLEM WAS NOT THERE WHEN THIS MACHINE WAS TAKEN .
IT TOOK ALMOST 45 DAYS FOR UR SO CALLED SERVICE CENTER TO ATTEND TO OUR COMPLAINTS AND AT THE END OF IT STILL THE PROBLEMS HAVE NOT BEEN RECTIFIED .
SECONDLY THIS MACHINE WAS LYING AT DEALER PLACE FOR 3 WEEKS . SO WHO IS GOING TO TAKE THE RESPONSIBILITY OF THE FACT THAT OUR MACHINE HAS NOT BEEN TAMPERED WITH AS THIS TIMER PROBLEM WAS NOT THERE WHEN THIS MACHINE WAS TAKEN .
AS OF TODAY ALSO I AM STILL NOT ABLE TO USE MY MACHINE BECAUSE OF THIS LETHARGIC AND PATHETIC AND 3RD GRADE SERVICE PROVIDED BY UR SERVICE CENTER .
During the last visit when i asked the technician about jobsheet, I am informed that the call has been closed without I even knowing or signing on any document . I had mentiioned in the last jobsheet that machine will be tested for 2/3 days for the screeching sound and that I was not satisfied with the service . How is it possible that call is closed when a adverse remark has been written on the job sheet . This is CHEATING. And why is ur technician not carrying job sheets when he is attending the calls . How do u monitor how many calls are registered and resolved ? Do u any system or it is all left at the grace o[censored]r so called service centers and technicians and so called service managers.
Mr Manish who is ur Mumbai Area service manager ([protected]) is least bothered about resolving this problem and is just busy putting me and neutron on conference call and listning to our conversation . Of late he has stopped taking calls . What kind of service managers a MNC like LG has appointed ??? .
Mr Truptikant is another character who does not understand the meaning of service center . My mobile /landline bill has gone up by Rs 500 /- last month, needless to say the time, energy gone for such a trivial problem .
As such I have decided to go to Jago grahak and consumer court filing a case of consumer harassment, monitory loss and mental torture . I want a BRAND NEW WASHING MACHINE SAME MODEL replaced as I dont have any faith in ur service center who have kept the machine with them 3 weeks and returned it with some new problems which were earlier not there and the pathetic service provided . Also I WANT RS 50000 /- AS COMPENSATION FOR MY WASTAGE OF TIME AND MENTAL TORTURE . Lastly I want the service registration cancelled of Neutron for such pathetic 3rd grade service worse than a local unskilled service man for which u people charge Rs 330 /- .
I will wait till Thursday for ur reply else I will go ahead and file a case against LG and service center and see that the guilty is punished and u people dont get away for such harassment .

Roma
Mumbai
[protected]

this is my complaint about mobile lg service center at laxmi nagar.(COMHARD SYSTEM)
its services are too poor. I have visited there many a times but, i have to come back with disappoint.
the workers said "sir your set will be repaired on wed." then i went there on sat. but they said "sir at this time we dont have the part, therefore you will have to come on tue."
what is this?
Is this service center or what a HELL !!!

I, ve purchased 3 star A/C 1.5 tons capacity with fan remote controller.After one month from purchase date, fan remote controller become not working.I, ve complaint to your customer care center(Chennai) three times during last two months.First time they inspected and said that they are waiting for spares and after words no response.I am feeling very disappointed about like this kind of your service .

my phone number is[protected] / [protected]

very very worst service and worst product

LG - India Complaints - Poor customer care
LG - India
Posted:[protected] MR.Girish.d.pate
Godhra
Dst-Panchmahal
Gujrat

I had been trying to call on the numbers for Customer Care in GODHRA AT GUJRAT for complaint about my washing machine but Nobody take our complaint for last 20 days as every time Everybody was gave me same reply This type of response frankly i had never expected .
my complaint number was W9c81709850.
I have expect positive response for company

i have not had any problem with the service, but my problem is entirely with the product itself. when in march 2008 i went to a show room to buy a fridge, there were so many choices for me, reandomly i selceted LG as i am a novice as far as the technology is concernded, so i thought any good company is ok, but withing 6 months of buying d fridge, the timer is gone, the servicing was done it was replaced free of cost, but now its another september, to day i find my fridge is not working, its again the timer problem, now i will have to shell out money as the waranty is over, more than 1 year the warranty is only for compressor, and not for any other part. i talk to muy dealer, he says the LG timers are defective, now for the fault of the company how often am i paying a price? i found last night around 11, my fridge was not working, till today the person comes and repairs its additional headache for me. the quality of products are so poor, then what are v claiming in our advertisements, all that cant b trusted? i would never go again to buy an LG appliance at all.

There is realy bad service from the LG services, I have not got the proper response from them. Request ID is W9C81702096

This is to here by inform you that I have purchased a LG 17" colour monitor . Now it is producing black colour from its left bottom.
pls solve my problem.
Pravin
[protected]

I have purchased a LCD Tv 32 inchs from exhibition in Muzaffarnagar, on 16 August 2009. They offered me offer of DVD and one DTH connection. I have paid all payment of Rs 37, 990/- and 100/- for subscription of 3 months, the local dealer "V.S.Distributors" Bhagat Singh Road told me that they will install the TV and DTH connection within 2 days. But they have not installed the TV and not yet install DTH, I have called on their phone many time, and visited them many time, but they are giving me proper response, and they freqently says they are not liable for this. and you can make complaint to the company. Their behaviour is very roud. I think the dealer is not taking any interest. I have make also a complaint for my microwave in that exhibition, but till now nobady has come from the company.
I am very much annoyed with this type of service and behaviour of the dealer.
Sandeep Aggarwal
912/6 South Civil Lines Muzaffarnagar (UP)
[protected],[protected]

LG Service - WORST THAN THE WORST SERVICE YOU CAN EXPECT.

I had terribly bad experience with my mobile phone battery going dead within 3 months. I have been following up with the LG service centre in Pune, and there on Mr Sanjay[protected] has been just telling me please come after 2-3 days each time I visit the center. It's almost 40 days now and I have not been given replacement. Today when I went again, on seeing me loosing temper, I notcied he replacing with an USED BATTERY (can you believe it). The terminals of the battery was worn out and had scratched all over. Any blind person can say its old. Initially he didnot accpet it's an old one, but when I repeatedly insisted, then he accepted that the battery is used one. He has again called me after 2 days. This kind of service is PATHETIC, LG you should be ASHAMED of this service. I swear I will NEVER purchase any LG product in future nor will recommend this to my enemies too.

Sir
I have some problem with my LG fridge and lodged complaint through internet and reminded. Every time the customer care center response me with thee assurance of theee visit of service engineer but even after one month nobody visited and repaired my fridge. I am feeling cheated as their promises of timely services became false. Awaiting a service engineer

Dear Sir,
Myself Mukesh Sahu, i have a LG mobile, which is in under warrenty, there is a problem of charging in it, nw i had given to my mobile to service center but there are taking much time, My reciept no is R[protected]
center details are as under

center IN025288CDM00369 Shree Telelink
Office tel 3261777
Address 31 st floor, Indra prasth Complex, udaipur
Pin Code 313001
Receptionist Mrs. Mehrin
Office boy Tanujay


Mukesh Sahu
[protected]

your coustmer care service is tooooooooooooooooooooooooooooooooooooooooooooooo bad they dont give any responce in complant my lcd moniter is fault on 02/060/09 they dont give any responce so i prafer to my all relatives don, t take lg goods contact me on [protected]

I had bought a 230 Liter 2-Door White Refrigerator (Model No.GLT242GPD) few years ago. About two months back, the Vegetable Box & its Cover-tray were cracked from many places. When I called up the Helpline, I was told that a representative would visit our house to check the model and do needful for which they will charge Rs.330 as visit charges (The cost of the box and tray will be extra). I am shocked that the company charges for a self-fitting spare part. When I told them that I can collect the Vegetable Box and Tray myself from the service centre to save the visit charge of Rs.330, I was given an address of Digital Care-Rajan Society, Naranpura. I have visited this service center after calling them thrice in last 2 months but everytime I visit them, they inform me to come back after 4 days since they cannot find these parts. When I call the helpline, they tell me that since this model is old now, there are no spare parts available easily. LG's claims of customer satisfaction and prompt After Sales Service fall flat when it actually comes to delivering the end-user. The models selling today will definately become old few years later, does that mean that parts will not be available ?

I buoght LG cdma mobile model no LG 3500 color green, RSN no RLGHS [protected] on 30/05/09. After two days it started problem.I went five times your servising centre and they told me at frist socket problem then circuit problem then keypad then vribrattion. At last they ignored to help me.now I am in also warranty date. I belive that you understand my problem and take nessary step. As soon as possible solve my problem.
Otherwise Iwill go for consumer forum.
Regards: Sourav Roy

I have purchased a Refrigerator in November but there are too many issues in it. i have registered a complaint but nobodies is taking care of it. Mr. Rajiv i think who is the manager of customer care services in chandigarh promised me that this issue will be rectify in 24 hrs but now its been a month and nobody came to me. i am very much frustated. Please Help. My complaint number is: C[protected]

Poor customer care
I am having 6 no of 1.5 tr LG Split AC for my office. i had a problem with one of my AC and I had been trying to call on the numbers for Customer Care in Chennai but could not. After 10 days the person came from LG and find out the problem, and he says that the service people will come and pick the compressor, because the compressor got failed. For confirming the problem they have taken 10 days. OK fine and then after 5 days later some body came from LG and took the Outdoor machine, while taking the machine they have told me that there will be charges for transporting, i said OK. After 1 week the compressor returned to me and they have told me that people will come and do the installation. It happens on 15th October 2009. Each and every time the Custommer care executives is giving the request ID to me, and they are sending the ID no to my mobile thru SMS. Finally i have got the LG service manager mobile no on Tuesday here in chennai his name is Shivaji rao Mobile No: [protected]. Again his no also always busy. if some times rings but he won't asnwer the call, even i send the SMS, there is no response for my SMS.
By today he picks my call and put on conference to some other person and the other person is giving some stories like because of DIWALI they were not able to attemnd the proble. But today is 22nd and DIWALI was on 17th. Till now my problem have not been solved. Frankly i had never expected from LG.

GL-245TMG4,REFRIGERATOR — problem in cooling system

Sir,
my refrigeretor model no-GL245 TMG4,NOT WORKING PROPERLY FROM 18.10.2009.
I HAVE BOOK MY COMPLAIN ON 19.10.2009. MY COMPLAIN NO-C09A1918777
BUT MY COMPLAIN NOT SOLVE IN 6 DAYS.

SO PLEASE SOLVE MY COMPLAIN AS SOON AS POSSIBLE

I have registered a complaint for LG Microwave oven on the 7th of October 2009. Ever since, I have been calling and goint to the service center at Ameerpet, Hyderabad center but even after one month the microwave has not been repaired. Promises on repair due dates have not been kept till now.
I fail to understand, why a company like LG takes so long to repair a mere Microwave oven. I am very distressed to know that the service that you provide is of so poor quality and has been causing me inconvenience no end.
My complaint nos are as follows:
07-10-09 s9ca0707487
10-10-09 s9ca1008461
24-10-09 s9sa2408886

All I would like to know is a definite date on which the microwave will be repaired. Else I can decide to buy another brand who will offer better service.

Regards

Raksha Jesrani

WASHING MACHINE NOT WORKING MODEL NO WFT7519RS UNIT NO 907NLCP011811 DATE OF PURCHASE[protected]

i had purchased lg tv 29" 2 years ago suddenly the picture was not propely shown in it.i contact immediately on lg customer care before 6 months.they took my tv and promised me to repaired my tv within 10days but now 10days becomes 7 months and there is no sign of repairing from them.i also contact lg-service center severl time but every time they provides me a new complaint number.is this the service lg ?i must say lg is fooling there customers.
from:-
MAYUR GUPTA
C-742, BUDH VIHAR
ALWAR(RAJASTHAN)
[protected]

I had very bad experience from the lg customer care hyderabad.i purchased a microwave oven in dec 2006.recently I made amc with insurance coverage with lg electronics also. My microwave oven came to repair & made a complaint with the lg customer care in the month on October 10th 2009.as on date the micro wave oven was not repaired made number of complaints to the lg customer care but very day they are sending one technician and they are saying that some panel problem occurred in the machine so that we cannot do anything. so what next for me, shall I quit my microwave oven as there is no spare part available with the company. when I went to purchase, the show room people expressed that I will get good service from the lg, spares will also availble at any time.now it came to nearly 2&1/2 months my microwave ovan kept ideal becuase of this problem.i tried to cantact to speak with head of the dept also but i could not get the correct person to whom i have to conatact.this type of experince was not expected by me as lg is a multynational company having poor service in hyderabad by saying that non availabilty of the spare parts.so friends kindly note that before going to purchase any lg product kindly ask the dealor about the spare parts availabilty in the market, otherwise you will also face same type problems with lg products.
My requet id is S9CC1100737;S9CB2900587

my monitor is dead.

I had purchase microwave 4048 GW and have no nonstick cookware. so i need to purchase the same and I contact LG customer care but I could not get satisfactory answer . Can i get support

LG — Bad Service Center in Pune

My Microwave's touch button screen stopped working after one year.
LG Service center in Pune is unable to repair it.

Tthey kept the unit with them for more than 2 months.
It was returned without repairing moreover two parts were missing when it was returned, reference complaint number is W9C40104326.

Service center in charge suggested me to go for buy back offer.
I am just wondering who will buy this crap back.
I am now determined to not buy LG product again.

Dear Sir/Madam

We had bought LG Dishwasher from Ezone, Kanchanvadi Chennai(Dealer of LG electronics) as on[protected]. Today date is 08feb2010, till date none of the person from LG or Ezone has come for installing the product. Made serval calls to both Ezone and LG and none of them responded the call. Ezone puts blame on LG and LG put blame on Ezone. We consumer is crushed in between. During sales, Ezone promised promt delivery and service and took full cash payment. After taking cash, none of them is bothered to install the product at home. I have wasted lots of money making calls to Lg customer care, ezone people and Lg service engineers, but none of them has turned up for installing the product. The product is still in the cover as fresh. seal is also not broken from past 10 days.Kindly help me in this regard. You are kindly requested to ask them to return our money back (Rs. 30, 000) as this was not our fault.
Thanks & Regards
Subha Chakrapani
[protected]

Dear Sir/Madam

We had bought LG Dishwasher from Ezone, Kanchanvadi Chennai(Dealer of LG electronics) as on[protected]. Today date is 08feb2010, till date none of the person from LG or Ezone has come for installing the product. Made serval calls to both Ezone and LG and none of them responded the call. Ezone puts blame on LG and LG put blame on Ezone. We consumer is crushed in between. During sales, Ezone promised promt delivery and service and took full cash payment. After taking cash, none of them is bothered to install the product at home. I have wasted lots of money making calls to Lg customer care, ezone people and Lg service engineers, but none of them has turned up for installing the product. The product is still in the cover as fresh. seal is also not broken from past 10 days.Kindly help me in this regard. You are kindly requested to ask them to return our money back (Rs. 30, 000) as this was not our fault.
Thanks & Regards
Subha Chakrapani
[protected]

i have purchased a LG 1.5 split a/c from m/s AMUTHA AND CO, TAMBARAM, CHENNA on 15 May 07, for rs 24, 690I. Now it is almost three years and now my compressor is defective/not working which have 4 years of warranty. now i want the replacement of compressor which i dont have a bill which i lost during house shifting. i have the owners manual and the box of the outdoor unit. in the outdoor unit i could see the No.LSA 18S1 AS1 AE43DR1(TN) 18000 Btu/hr. 38kg MICOM SPLIT A/C RS.24690 15-MAY-07. Kindly advice and do the needful for replacement. thanks.

The Sevice industries are going through the tough competitions . In today's world customer requires good services . So the industy who will work on the customer delight will lead . This is to bring in your kind notice that I have purchased one LG refrigerator GL325 on 16 April 09 from Geetanjali Electronics, Begum pul, Meerut in the name of NITIN GUPTA . Just after two month the rubber which is fixed at the door got damage . Due to this i am unable to close my door . I have logged the complaint at the call centre twice, compalint no. are N9C71701042 AND N9C71802139 . The service engineer visited at my house and told us that the rubber is not generating the magnet and is to be replaced . How can the rubber be damage of a new fridge ? Till date no response recieved from the service centre of LG . I have never experienced such pathetic services from any service industry . The service centre at Meerut is not responding to my complain at all . Mr. Dinesh, superviser is not interested in picking up my call . Its almost 10 days but still my problem unresolved . I am going to issue complain letter to your chairman for such kind of service from LG if my issue is not resolved today. This is in reference to the pathetic service that i have received from one of your Service Centres in Meerut at Saket.

My Complaint no. C[protected] which was logged on 15th March and the service engineer visited on 18th March morning . The response time if more than 48 hours which is very surprizing from such a big brand company LG .

I found that my refrigerator door got hanged which needs to be replaced . In 11 months this is the 3rd time the problem has arised and every time only the rubber is replaced while the root cause was tilted door .

I had a word with Mr. Pawan([protected]) and Neeraj ([protected]) who are aware of my pain .

Please get the replacement of my Refrigerator door or Refrigerator asap .

LG CUSTOMER CARE,

I AM FROM VIZAG. I ALWAYS BUY LG PRODUCTS FOR MY HOME NEEDS...
SO FAR IT WAS OK BUT RECENTLY WHEN A PROBLEM STARTED WITH MY DOUBLE DOOR FRIDGE, I AM IN TROUBLE AND THAT TOO BECAUSE THE TECHNICIAN IS NOT A RESPONSIBLE PERSON.
HE IS NOT HAVING EXPERIENCE, I GUESS.
I HAVE GIVEN COMPLAINT ABOUT FOUR TIMES AND PAID MONEY AS PER THE TARIFF. NOW IT IS VERY CLEAR THAT HE CAN NOT DO THE JOB. ON THE TOP OF IT, WHENEVER I CALL HIM (MOBILE NO: [protected]) HE DISCONNECTS THE PHONE.
I REQUEST YOU TO DEPUTE SOME GOOD FELLOW ON THE JOB AND GET THE THINGS DONE FASTER.
ONLY THEN YOU CAN SAY THAT THE "LIFE IS GOOD".

RGDS/ASHOK
[protected]
[protected]

I am a a loyal customer of LG for past 15 years. Unfortunately, my brand loyalty towards LG has been miserably dazed. I bought a 42 inch projection TV in September, 2002. In March this year, suddenly the TV conked off. We immediately contacted authorized service center of LG (complaint number C[protected] dt 18 Mar 2010). The TV goes automatically into protection mode within few seconds after switching on. The problem was detected in deflection board of the TV. We were told that the part had to be changed and it would take maximum 7 days. On the 10th day, after repeated calls to the service executives, the part was delivered but it did not serve the purpose. We were told that the small unit of the new part was missing. We were made to wait for another 15 days and finally informed that nothing could be done as the specific part was not available.

Is this the customer satisfaction and support LG stands for? Which is absolutely contrasting to what you advertise every time? This also shows lack of professionalism in providing support to their products. I have lost faith in LG and cannot imagine that a company like LG has actually not kept any provision for spare parts of expensive products like 42 inch projection TV. I don’t understand what I should do now. I find myself helpless in the hands of LG. I am badly stuck. Kindly find a solution to this problem at the earliest.

LG - worst service center in malad - Comfort Point

Call them for a paid service they will come immediately. They took my AC to workshop and once its back its giving noises. Now follow up with them and no response because no charges for that and its their mistake. Now what should I do with that AC. Its just 2 yrs old and not even eligible to throw. But LG customer service center has spoiled it and not ready to repair.

my complant number is C[protected] and c[protected] no responce since days

i don't think i'll ever think of buying L.G product in my life and never suggest anyone to buy product.because the kind of after sale service they are providing, its sucks u like anything.please don't buy L.G product and stay out of trouble