LG Electronics Complaints & Reviews

LG SHOULD TAKE IMMEDIATE ACTION & DO THE NEEDFUL.

Dear Sir,

we have about 40 nos of window AC, i was calld your serves center kota many times for servesing they are no responces for this. now about 10 nos of ac is not working. so please send your engineer to serves our all ac very soon.

kumar naik
kota, rajasthan
[protected]

To, Saturday, June 07, 2008
Mr. Aseen Khan
LG Customer Care
Greater Noida

Sub: i) Non redressal of complaint ii) Seek help.

Dear Sir,

We thank you for your kind and encouraging mail of May 30th, 2008.However we regret to inform you that your Branch service incharge has not taken any steps to redress our grievance. He did send across his colleagues on May 30th but they expressed inability to look into the problem as we were suffering from low voltage on that particular days. They assured us that they will come again on 31st May with necessary equipments. But sad to say that it is over one week since and still no sight of them.

Summer is progressing. The heat is really on. Is another summer to go in vain.

You have been very positive in your e-mail. Trust you will also take immediate steps to galvanize your branch office to action and spare us pain in this regard.

Thanking you




Yours trully

Dr.P.C.Acharya

LG Air Conditioner - 2 Tonner — making sound and no cooling

DATE : 07/07/2008

To,
The Service Co-ordinator.

Sir,

I would like to inform you that the air-conditioner I purchased from your local dealer M/s Talauliker Elerctricals, (Panjim, Branch), Shop No. 11, Magnum Centre, M. G. Road on 13/07/2006 is making an incessant noise when switched on and there is no cooling. I have complained to the local dealer who sent technicians over but there seems to be no effect and no improvement whatsoever.
He assures me that the problem is beyond his scope of repair and the complaint has to be forwarded directly to you. However despite having complained several times there is no response from your Company. Your Company Officials except for informing me that the complaint should be registered with you, do not respond further.
I trust you at least will take cognizance of my complaint now and do the needful immediately.
Yours truly,

ATMARAM N. S. NADKARNI

lg air conditioner 2 ton — regading electrical fault

dear sir/madam

i had registered a complaint regarding electrical failure/ over load taken by the ac of 2ton capacity, to my lg dealer aerovision ambala cantt.
sir the engineer had visited 7checked the status of ac & he said its ok but after few days i had noticed power cable burnt & regular trips of mcb & fuse plug goes off kindle look into the matter seriously &do the needfull.

LG Room Airconditioner — Too much noise

Dear Sir,
I purchase two brand new room airconditioner from Vijay sales corporation, mumbai on July and right from the day of instalallation, the AC is making so much noise, the service technicians are helpless. Rather than replacing or rectifying their defects, they are now informing that we dont know how to use AC. This is ridiculous.

LG/ Airconditioner — Noise in AC machine

I bought a LG airconditioner machine in the year 2003 and it is under AMC. In winter season, I check the machine every week and in last week it has been observed that during running condition some noise is coming out of the machine. I have tried more than 100 times in last 2 day to contact the LG Customer care centre to lodge the complaint over their toll free number but it is next to impossible to get the line.

LG — 2nd time it is creating problem.It is under warranty period

2nd time it is creating problem.It is under warranty period.We are not able to use our microwave oven, model-MS 2342 AE

i am ex.lg service tacniction i watch a prob. in many ac modal in other brand ac( hitachi, voltage etc) no memory in powar fail. we have workshop to repair pcb of all modal pcb .iwantto converts memory cercuit

LG, Window AC — Fan Noisy

The fan of the Window AC purchased by me in March-2008 is noisy. The same was conveyed to LG service through complint no. W8CB1203007 in Nov.2008.
Their technician visited and confirmed the defect and promised to replace the fan within one weeks time. 3 months have passed so far job is not done. 4 reminder calls to LG service yeilded no results. On 19th Feb.2009, when I again enquired. I was told that my earlier complaint has been cancelled by them. Now new complaint has been registered by me. The complaint no. W9C21905340. I have apprehension that LG is trying to delay so that guarantee period is completed. The warranty period will get over in March-2009. please take up the matter with LG.
The Toll Free no. for LG service is[protected].
My name : M H M Shaikh.
Address: H3/16, Godrej Hillside Colony,
L.B.S. Marg, Vikhroli west,
Mumbai-79
Mobile: [protected]

In Mumbai most the builders provide suitable cutouts in bed room for installation of Window AC. While installation of Window AC is free, the customers are required to pay for packing the extra space. The installation franchisers are takeing advantage of this and demanding heavy amount. The expenses for packing the extra space is the same ie., Rs.300/- whatever may be the area to be packed. ie. you require sal wood of size 2" x 1.1/2" x 5' length costing Rs.75/- and labour for the carpenter for two hours is Rs.200/- including the cost of small pieces of 4mm plywood. Please do not pay more than this

LG — A/c not working- 10 days gone no one to rectify, but complaint registered

Sir/ Madam,
I have registered this compliant a week ago, till now the problem is not yet solved. Its more than 48 hrs no action has been taken?

When ever we call customer care the gentlemen say sorry for inconvinience, we will attend today without fail and without forgetting she/ he says the services charges is x and other charges y. They are keen on the money but no value for that, and as of now nothing has been done. Ultimately the products are for customers,

So far 3 complaint numbers has been given by the customer care to look after this Issue, but not yet solved, please look into this issue immediately and make the customers satisfy.

For one issue 3 complaints been registered. The complaint numbers as follows-
1. S9C40400626
2.[protected]
3 S9C40800215


and today Im going to call them again, now there will be another complaint number registered but nothing will happen I bet.

Please help the customers, so your products gets promoted easily more than the advertisement. hope you understand the situation better now.

Im registering this complaint on LG product- A/c 1.5 ton split. (Chennai)

I trust some action will be taken against these people.

Please take these comments seriuosly and help us. Many complaints been registered and kept as a template dont know how many of them were cleared.

Waiting for my reply,

Thanks,
Selvaraj,
[protected]

One of the worst service ever seen and experienced.

People are keen on money... and other charges.

LG is such a big company and its very ashame that it has these type of poor service attenders...

I banned buying this product purely because of these type of service issues.

Hope the person reading this email will take action on this or will keep this as a record, I dont know only GOD knows...

Finally one of the best consumer in cheating the customers is none other than the LG.

Regards,
Gokul

Dear sir

Don't take any responce your cutomercare. i have facing some problem your splite AC, i have allready two complain your cutomer care
1st complian ID no:-N9C41603004, Complian date:[protected] at about 2-3 pm
2nd complian ID no:-N9C41904347, Complian date:[protected] at about 11AM .
but no reponce my complain.( AC ke problem se Mere sever ab tak 5-6 bar restart le chuka hi ku AC cool nahi kar pa raha hu, Heat ke problem se automatic restart le leta hi)
plz take action immeditaly

National Highway Authority of India
Toll Plaza, LalaNagar, Sant Ravi Das Nagar, Bhodhi (U.P)

our split AIR CONDITIONER IS NOT WORKING,
PLS SEND A REPRESENTATIVE TO ATTEND ABOVE COMPLAINT AND SERVICING

THANKS

JITENDER KAKKAR
[protected], [protected]

SPA ENGINEERING SERVICES
C-244, SECTOR-63, NOIDA (U.P.)

we have a split A/C
above a/c is not working properly
kinldy arrange for servicing above unit

thanking you

Vision Autotech Pvt Ltd
C-244, Sector-63, Noida (U.P.)

[protected], 4227312
[protected]
jitender kakkar

LG Electronics, Split Air Condition — Wrong installation of AC, creating huge Noise.

I have purchase LG Split AC from Dass Electronics, in the month of April, also paid the installation charges at the time of purchase, as it is wrongly installed, it is creating huge noise, unable to sleep when AC is on, Complent laudge to their AC service Guru ([protected]), now it is more then 1 month there is no further development, & when I ask to talk to their senior officer, nobady has came on phone line. Very Worst Experiance from such a big dealer in Pune.

Dear sir,
I bought your five star grade ac model no.LSA 3CW5VF1 before 25 days. from the date of installation iam not happy following problems which are 1)Noise from blower indoor unit
2)Poor cooling effect even in 20 degree c. only
getting blower air &noise from the unit.
3) Noise from outdoor unit fan motor.
We logged complaints for twice but yet no resulting output from the service peoples of LG.
complaint numbers are W9C50100412 Dated 1/05/09 & other is W9C51402581 dated 14/05/09 so i request to you please do the needful at the earliest bec.we are fedup &not using ac from the date of purchase.
Regards,
Dhananjay kale, Pune
# [protected]

LG service center should take immediate action and do the needful.
eventhough we have complained several times no one is responding...
LG split ac is not working ...
contact address:-

c/o N.vemana kumari
vikas bed college
vissanapet
krishna dist -521 215
contact number:-[protected]
contact number :-[protected]

LG split AC 2 ton — 3 times AC with defect

By paying Rs.29450 I have purchased an 2704 LG Split AC (Bill no :-) dated 17-05-09.
Two package wide the whole was delivered on 18-05-09. Two mechanics came to install the AC & found outdoor was defective then I checked the indoor unit and found scratches and asked the mechanic to report for replacement. Mr Ravi Verma was conformed regarding the complaint and assured us to replace the both.
On 20-05-09 the outdoor was delivered to us. The matter was reported to Reliance helpline & the service manager. He assured me to replace the indoor as well in 2 hours.
On 21-05-09 the indoor unit was delivered to us on 3 PM & the machine was installed by your mechanic till 8 PM. The same could not be checked due to Power cut.
The AC was inspected by your mechanic on 25-05-09 & found some sound coming from the Indoor Unit & said that this problem has to be examined by some engineer.
The Engineer came on 26-05-09 and inspected and found that the problem was in the Outdoor unit and told for replacement by the next day.
On calling Mr. Ravi Verma today we were informed that till now no necessary action has been taken in our case.

LG - air condition — AC is not working

I Have purchased LG window A/C from Jeet electronics gumti no. 5 Kanpur.From the starting of date the a/c is not working i complaint for that many of time, engineer come and told me your stabilizer is not working.i bought stabilizer from the same shop which is of VGaurd company and the engg of vgaurd said urs A/C is not working I check my A/C from my neighour''s stabilizer which is of logicstate co. and working very good but when i used with my A/C then my A/C is not working. my whole family go to frustrate from this because we suffer from this problem from more then 25 days I don''t know what''s the problem and the shopkeeper also not taking any interest in my case please tell me what i do...

Thanks

LG — Split AC 1 t - not working since its purchase

I have purchsed a LG make split AC (1 tn) from LG Shoppe, Sarkhej Road, Ahmedabad on 24th March 2009. Since then we have hardly used the AC for 7-8 days and have given complaint about its not working 4 times. 3 times the problem was attended by giving LG complaint nos. W9C61205333;[protected]. 3 times the gas was filled in the unit, explaining us that there was some leakage. But its strange that the leakage either was not detected nor it was handled appropriately. I have never heard that any new AC has a leakage of gas.

On 23rd june, the cooling coil was changed and was told taht this shall not give any problem. Today again there was leakage in the unit/ cooling coil.

My complaints are not responded well and till date no senior service person has even have courtsey to resond to my queries.

I have been harressed for the full summer and my family has been suffering.

This is not at all accepted by a company like LG.

I would like to have compensation for this and a new unit to be installed at my home.

Thanking you,

Alpen Gandhi
E-203, Indraprasth-7,
Opp. Bodakdev Fire Station,
Nr. Judges Bunglow Road,
Ahmedabad-54.

M[protected]

I BOUGHT A LG A.C. FROM HOME DEPOT 5/29/07 NOW ITS 6/27/09 AND IT DONT WORK.. RARELY USED IT...AND NO ONE HAS ANSWERS LG REALLY SUX SO DONT BYE IT SHOP AROUND AND THE PEOPLE AT LG SUCK AS WELL! AS WELL AS HOME DEPOT, , , , SO NOW IM DRIVING DOWN TO LG AND THROW IT THROUGH THERE MOTHER F'ING WINDOW!!!

Dear Sir,


I have recently purchased LG 2 Tons LSA 23 PW Split Air Conditioner through your authorised dealer, i.e., Akit Enterprises, Sarojini Nagar, New Delhi vide Invoice No.371 dated 08.05.2009. However, Airconditioner has not been functioning properly and frequently stops functioning. Besides this, colling is also not at desired level.

You may, therefore, please depute your Engineer to pay a visit to my undermentioned address for early rectification of the defeat/problem.

From:

RAKESH KUMAR
P-189, VILLAGE OLD PILANJI,
SAROJINI NAGAR, NEW DELHI-23 (INDIA)
MOBILE [protected]

Dear Sir,

The after sales service is one of the worst in India, mainly in NOIDA/Ghaziabad. I had registered a complaint against my AC not working on 24 June 2009. Despite of many reminders (atleast 10 times and also after waiting for5-10 minutes every time)finally they took my AC on 30th with apromise to return it within 48 hours. Today is 5th and I am still waiting despite of calling them 12-15 times. They either dont pick-up phone or say we are sending the same in next 2-3 hours. I am still waiting.

Whether company management would come for my help or I go directly to Ministry of Consumer Affairs whose Consumer programme I am evaluating at present. Any how a good mention of ranking it as one of the worst after sales service would go in writting in Ministry's report.

Thanks,
Dr. R B Gupta
complaint No. is N9C 62400377 dated 24th June 2009.

Fw: (see attachment) - L.G. 2 TONNES A.C. OF MRS. RUBY KAPASISaturday, 11 July, 2009 1:12 PM
From: "RUBY KAPASI" <[protected]@yahoo.com>To: [protected]@lgindia.comMessage contains attachmentsL.G. (11TH JULY, 2009).jpg (126KB)


--- On Sat, 11/7/09, RUBY KAPASI <[protected]@yahoo.com> wrote:


From: RUBY KAPASI <[protected]@yahoo.com>
Subject: (see attachment) - L.G. 2 TONNES A.C. OF MRS. RUBY KAPASI
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com, [protected]@rediffmail.com
Date: Saturday, 11 July, 2009, 12:48 PM




--- On Sat, 11/7/09, [protected]@yahoo.com <[protected]@yahoo.com> wrote:


From: [protected]@yahoo.com <[protected]@yahoo.com>
Subject: L.G. 2 TONNES A.C. OF MRS. RUBY KAPASI
To: [protected]@lgindia.com, [protected]@lgindia.com, [protected]@rediffmail.com
Date: Saturday, 11 July, 2009, 12:39 PM


11TH JULY, 2009

Kind Attn. : Mr. Harish Suri.

Dear Mr. Suri,

My complaint nos. are as under :
W9C52305626 DATED : 23RD MAY, 2009
W9C70404639 DATED ; 4TH JUNE, 2009
W9C60501447 DATED : 5TH JUNE, 2009
W9C60905937 DATED : 9TH JUNE, 2009
W9C62403315 DATED : 24TH JUNE, 2009
W9C62907693 DATED : 29TH JUNE, 2009
W9C63006742 DATED : 30TH JUNE, 2009
W9C70205896 DATED : 2ND JULY, 2009
ALSO COMPLAINT DATED : 11TH JULY, 2009

The Model no. of my Air Conditioner is LW-N 2460CI (correct no.) and not LW-N2466BC (wrong no.) according to Mr. Mathew of the Service Dept. (Please see attached copy of fax from Mr. Mathew of Sai Enterprise).

The Service Department, keeps informing me since the month of May, 2009 that the motor for my Air Conditioner is not able. But only two days ago, I realised that, the Service Dept. does not even know the Part no. of the motor and neither do they know the Model no. of my A.C. They had sent their technicians 4 times to my house with the wrong Motor. If they do not yet know what is the Model No. of my A.C., then how can they order the Part?

I request you to kindly look into the matter and let me know if the correct motor is available for my Air conditioner, Model No. LW-N 2460CI).

Sorry for the inconvenience caused.

Thanking you,

Yours truly,
RUBY KAPASI
[protected]


--- On Wed, 8/7/09, [protected]@yahoo.com <[protected]@yahoo.com> wrote:


From: [protected]@yahoo.com <[protected]@yahoo.com>
Subject: Re: L.G. 2 TONNES A.C.
To: [protected]@lgindia.com
Date: Wednesday, 8 July, 2009, 3:46 PM


8th July, 2009

Dear Mr. Pankaj,
I am sorry. In my yesterday's email, in the subject I have mentioned 1 Tonne.
Actually, I require the motor for my 2 tonnes a.c. which your technician has come to my house 4 times with some wrong motor.

Kindly send your technician with the correct motor as soon as possible.

Thanking you,

Yours truly,
RUBY.











--- On Wed, 8/7/09, [protected]@lgindia.com <[protected]@lgindia.com> wrote:


From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Re: L.G. 1 TONNE A.C.
To: "RUBY KAPASI" <[protected]@yahoo.com>
Cc: [protected]@rediffmail.com
Date: Wednesday, 8 July, 2009, 3:06 PM



dear madam,

we have been trying to resolve the problem of your ac, model: LW- with an alternate motor with the same technical parameter. but that is not aesthetically fitting in your ac.

we would
model:
Thanks and Regards
Pankaj


RUBY KAPASI <[protected]@yahoo.com>
07/06/2009 02:49 PM To [protected]@lgindia.com
cc
Subject L.G. 1 TONNE A.C.







6th July, 2009

Dear Mr. Pankaj,

Last week you had informed me that I shall receive the motor for my above Air-conditioner on Monday. I constantly get your no. busy, hence I have to email you regarding this.

My complaint nos. are as under :
W9C52305626 DATED : 23RD MAY, 2009
W9C70404639 DATED ; 4TH JUNE, 2009
W9C60501447 DATED : 5TH JUNE, 2009
W9C60905937 DATED : 9TH JUNE, 2009
W9C62403315 DATED : 24TH JUNE, 2009
W9C62907693 DATED : 29TH JUNE, 2009
W9C63006742 DATED : 30TH JUNE, 2009
W9C70205896 DATED : 2ND JULY, 2009

From the above you can see my complaint is pending from May, 2009. I have also been speaking to you since May. I have been also interacting with Mr. Mathew, Mr. Anand, Mr. Yogesh (who is now on leave), Mr. Mahesh (Technician), Mr. Shahid (Senior Technician), Mr. Ravi. Till now I have not received the motor.

Infact, they have attended my complaint four times, two times with a wrong motor and 2 times as initial inspection.

Kindly call me no sooner you receive this email.

Thanking you,

Yours truly,
RUBY.
[protected]

LG — NOT RESPONDING FOR FREE AS MENTIONED IN THE SPLIT AC (1.5 TONNE CAPACITY)

i have purchased 1.5 tonne capacity split ac in M/s. Vasanth & Co., Puducherry nearly 14 months back. There is one label sticked on the ac unit that there are 3 Free services will provided to the customer by the LG customer care unit after fixation/purchase of the system. but so far, none free services has been done by any one from LG Service Centre. i have contact the LG customer care toll free no.[protected] and informed and requested for free service. but everything became vain. so far no response has taken from LG service Centre. i don't know the meaning FREE SERVICES. i hope that it is one kind of CHEATING OF INDIAN CUSTOMERS before selling their products.

sir,
i want to know what is the size of 2 ton split ac 5 star grade . what is the cost of that.

Hi,

We are facing problem in two of our lg split Ac which is of 1.5ton. Previously we had the same problem and have suffered a lot from your service center and it took more than 20 days for solving the problem.

I am very much dissatisfied from your assistance, Plz make sure that it is not repeated again.


Sandhya

Hello,

I have bought LG Jazz LCD tv from Girias outlet in bangalore. After some days the LCD frame is slowly getting intacted with the LCD panel and a gap is formed between the frame and panel. This formation of gap is not regular all the foursides. when i raise a complaint about this, the service center guys were telling this is a normal behavior and the design is made such that. I spoke to the higher management in the bangalore LG service center, he promised me that he will get the problem resolved. But tilldate after following up so many times also, no one from LG service center turned up. and the other side, slowly the gap is increasing.
the worst point here is, i am also the employee of LG but for different division. if my problem is not solved even by this mail, definitely i will be approaching the cosumer court. I am fully got pissed off raising service requests about this.

thanks
siva ramakrishna

i m govinda khandelwal from-(p/o-waraseoni, dist-balaghat, M.P).i purchased lg ac LSA5CW2VF1 from tarang audio video...waraseoni...before 11 months ...but now compressor fan motor is not working from 2 months...i already complaint a dealer & lg head of balaghat...maksudbhai...on 1st week of march...but they didnot reply me...so plzzzz...listen my request...i want my compressor fan motor urgently...(AC IS UNDER WARRENTY PERIOD NOW)

I have purchased a 1.5 tonne LG window a/c on 16th march 2010.
It is not working since 31.03.10. Lodged complaint vide ref :C[protected].and was promised remedy within 24 hours. Even after 3 days and several calls no response from your customer care centre. So much for your service in a metro.
Please arrange relief.

S R Nagarajan
58b amaravathi nagar main road
3rd east crosss,
arumbakkam chennai- 600106

cell [protected] land[protected]

We have puchased Lg Ac 1.5 Ton in 2005 and are never satisfied with his output.I think its a defective piece.Now last yr my Ac got repaired from Lg service guys and this yr again there is a problem and technicians they sent is of low knowledge abt the AC.Now again this yr there is some issue as it is not working properly and some bad smell is coming and when we called service guys from LG they came and said there is no problem but the problem is the same.I really frustated with LG Ac and thought of never to buy Lg product in future.

Rgds

Nitin Lalwani.
A-209, Shahpura, Bhopal.
[protected],

i have brouth the lg split ac on march 11 2010 and from the day i brought the ac had naver work properly till todays date . yetarday when i shouted on ur hyderabad service manager than he promised me to sent his person today till 12 o clock but the person came at 1.30, and after comming he is saying that the whole ac is defective, and when i called your help line no.[protected] n asked the higher authority no. the answer was i dont now who is the higher authority. the answer was illlogical .

the worst service i have ever seen is of lg . i want your directors phone number so i can talk with him n as well as i want my ac replace in todays date or else give my money back with intrest till todays date.

i was thinking lg is a big company but it is a worst in giving service i have ever seen. and your helpline person are more worst person who even dont now there directors name.

vrushali deshmukh
[protected]

LG Electronics/Air Conditioner — Problem of Some Parts

My AC is in AMC till 15th April 2010. I am already entered my complaint through phone on 6th March 2010 & written complaint through mail on 25th March 2010. But till today nobody can solve my problem & I think they want's to pass my AMC period & then surrender. I am mailing again & again, contact on phone again & again but nobody gives me satisfactorily answer. I am also suffering mentally & financially loss.All of them says the part of this AC is not available in Company.If company is not manufacturing the parts of this model then why he takes the AMC of this project. It's not my mistake.

LG — Air Conditioner not working

LG Window air conditioner fails cooling in 2 times in 2 years.
Cooling coil leak.
done from authorized service, though not able to rectify fails 3rd time ..

lg 1 tone a/c — four days not fitting the a/c

Dear sir

purchase for LG 1 ton a/c four days condact our branch no responses,up to 21st april 2010 fiiting the a/c are return back to the jeyam and co


Regards

Ganesh .J

LG AC — FROM INSTALLATION NOT WORKING

I BROUGHT A BRAND NEW LG AC FROM THE INSTALLATION ITSELF IT IS NOT WORKING.AND THEY ARE TELLING IT WILL BE REPLACED.TILL NOW NO RESPONSE .GIVEN COMPLAIN NO:[protected].WHAT A AC DC

I am also a person disappinted by purchasing LG 1.5 Tone Spilt Ac. From Guarantee Period onwards, it was in complaint. At last the guarantee period covered, afert complaint registration i have to wait for more than 5 days for a response. When the AC works i get 1 bucket water in every 2Hrs inside the room. This compaint was with the unit from its instaletion onwards.
So my friends Dont Purchase LG Ac's. Because it is Bad in Perfomance and VERY VERY VERY BAD IN SERVICE.


Seeni C Nair
Kavanal
Puthencruz Ernakulam
Mob: [protected]

HI SIR
WE HAVE A RESTAURANT UNDER THE NAME OF C.D.B.CAFE & BAR AT 30 -31 RAJA HOUSE NEHRU PLACE OUR AC IS NOT WORKING THERE IS SOME PROBLUM PLEASE SEND YOUR ENGINEER, THE AIR CONDITIONER UNDER WARRENTY.
THANX
RAHUL
[protected]

LG — Window AC problem

Two complaints records which i had kept with me are : [protected] ,[protected]
MODEL NUMBER LWA18G2DF1; ES NO. ; 804NLPQ006112.

I purchased my WIndow AC in year 2009, but it worked for two days, on calling LG engineer he told us, that the Vultages are very low ie around 170 volts, The whole year the Ac couldnt worked, But this year State Electricity Board has installed a new transformer and now our voltages is excellent around 230 Volts which is required.
But the problem is same, as the ac starts, it takes current around 9-10 amps and increases gradually to 22-25 amps and then settles by tripping with compressor. Now, around 20-25 engineers have attended the problem but no solution. I have invested around 19000 Rs, and till date not a relief of 19 rs.

I request you to take the things inyour control and help me out as i am tired of LG's very poor services.

LG Electronics — ROOM AC

I WOULD LIKE TO INFORM YOU THAT A MONTH BEFORE WE HAVE LOGGED A CALL IN SUBJECT OF NON-COOLING FROM THE ROOM AC. MR. MERAJ HUSAIN CAME AND REFILLED THE GAS AND SAID DON'T LOG THE REQUIRMENTS OR SERVICES ON TOLL FREE NO. AND GAVE HIS MOBILE NO. [protected] AND SAID WE WILL SERVE YOU AS DIRECTLY ON A CALL ON MOBILE PHONE. WE CALLED HIM THAT AC IS NOT COOLING WELL INSTEAD OF REFILLING OF GAS. HE REMAIN MAKING EXCUSES FOR NOT COMING TO CHECK THE PROBLEM. THEN WE MADE A COMPLAINT ON TOLL FREE NO. A NEW MAN CAME AND SAID THAT COMPRESSOR IS NOT HAVING THE DESIRED GAS. NOW WHEN WE SAID THAT A MONTH BEFORE WE HAVE GOT THE REFILLING DONE OF GAS BY YOUR COMPANY AND WE HAVE PAID RS. 1700 ALSO THEN HE SAID TO TALK TO MR. ANURAG WAHAL. WHEN WE HAVE A TELCON WIHT MR. ANURAG WAHAL HE IS NOT INTERESTED IN TAKING THE PAIN AT ALL. ANURAG WAHAL AND MERAJ HUSAIN BOTH ARE TALKING THE SAME. KINDLY LOOK INTO THE MATTER AS WE HAVE PAID Rs. 1700 AS THE CHARGE SAID BY THEM AND TILL DATE THE PROBLEM IS NOT RECTIFIED. YOUR EMPLOYEES ARE MAKING A FOOL OF YOUR CUSTOMERS. NOW THEY ARE SAYING THAT THERE IS THE WARRANTY OF ONLY ONE MONTH OF GAS AFTER REFILLED. THIS CONDITION WAS NOT TOLD TO US AND WHEN WE WERE COMPLAING THAT AC IS NOT COOLING THAT TIME THEY DON'T EVEN BOTHERED TO TURN UP. KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL AND PLEASE LOG THE COMPLAINT IN THE NAME OF ANURAG WAHAL AND MERAJ HUSSAIN.

My AC's model is LSA5AB5VT1
Ac is not working properly.

AKHILESH KUMAR SHAKYA
JANYUG NAGAR AGRA ROAD
MAINPURI (UP)
205001

Mo.- [protected]
[protected]

LG - Split A/C — Complaint not addressed

I have made my complaint about Split A/c Water leakage problem and first free service on June 02 2010. They said within 24hr service engineer will contact you. But my daily followup, 5th day only service Engineer attend the service. When he came power is off, so he just look the A/c then he said everything is alright and ask to sign for problem solved and not ready do the first free service also. But I said I cannot sign without checking. So he left the day and close the current complaint and made next complaint then next day he came and find out the problem. Service Engineer said that one parts has to be replaced with some other team, they will come next day.

Till date nobody is coming. Everyday I follow up with Customer care & local center. Everyday they said, we will set the reminder to our senior Engineer, they will look this matter and also they given some of the number to contact their senior executive. I try contact him in given number unfortunately Nobody pickup the call.

My request IDs:

C[protected]
C[protected]
C[protected]
C[protected]

I am very regret to say that its highly irresponsible behavior from LG India. I am very much frustrated.

Kindly look into the matter earlier.

Thanks,
Antony Jeniva

WE HAVE TAKIN AN AMC FOR OUR 1.5T SPLIT AC PLAN NO.13446 FROM ARI SAI NATH AC SERVICESS VISAKHAPATNAM THEY ARE NOT RESPONDING OR TAKING A COMPLAINT THE PH NO GIVEN ON THE CARD 2595191 IS OUT OF SERVICE & THE SERVISE ENG NO [protected] WE HAVE GIVEN THE COMPLAINT BUT NO RESPONCE, OUR AMC EXPIRS ON 24TH OF THIS MONTH SO KINDLY LOOK TO THE MATTER
S.RAVI SHANKER DAYANAND
4-54-2 LB COLONY
VISAKHAPATNAM -530017
PH [protected]
[protected]@yahoo.com

I have LG split A.C. for which I got the AMC. On 25th June, 2010 I lodged a complaint No. C[protected] and the service engineer were quick to visit me. I had low cooling complaint and high consumption of current. After the inspection the service engineer told me that the servicing of the A.C. is required. Since the out door unit is mounted out side the engineer suggested me that he will visit on 26th June 2010 in the morning hours. On 26th at about 1.00 P.M. some other service engineer visited me and said that the cooling was ok. The service is not covered in AMC. It is high time that the customer service department must look in to the things. CSI of L.G. going down . I have almost all L.G. products which I am feeling deceived. I have LG products at home and and having a very defficut time.Front end loading washing machine was a real pain in the neck.For the last two years I am using Samsung washing maching I nener had any problem. L.G. service Crntres are run by non professionals and behave very indiffrent. I have already put a brake on L.G. products.

I have logged complaint with LG for AC not working. This is the 3rd time I have registered a complaint and without any fix to the problem they close the complaint. No one bothers to address the real problem. I have spent time just registering complaints and doing follow up. This is the worst customer care that I have seen. The other companies are very quick to resolve the issues.

I would not recommend LG product of any kind to anyone. DO NOT BUY LG Products at all.

We have puchased Lg Ac 1.5 Ton in 2009 and are never satisfied with his output.I think its a defective piece.Now last yr my Ac got repaired from Lg service guys and this yr again there is a problem and technicians they sent is of low knowledge abt the AC.Now again this yr there is some issue as it is not working properly and some sound is coming from inner part and when we called service guys from LG they came and said there is no problem but the problem is the same.I really frustated with LG Ac and thought of never to buy Lg product in future.



Abhayananda Panda

I'm Babu. I purchased LG 1.5 ton in July 2009. I was satisifed with 1st two service. At the time of 3rd serivce, i made nearly 100 calls to LG customer care from 10th June 2010, after 20 days my call was responded. at last some how or the other I managed to bring the service guys to my place. At that time I found that there is some leakage in GAS. Since then I'm calling LG service person to attend the complaint. I would have made nearly 4 calls a day to Customer care but there is no response. Im following up with LG customer care since one month. I want immediate response at the earliest & i want you to change the gas container immediately. If not I may go to legal. I'm really disappointed with LG & also I don't hope for going LG products in future. I want immediate relief.

Model No.LSA5NW2VF1.AA49DR1(IN)
Cusotomer Name: S.Babu
Mobile No : [protected]

Derr Sir
I K Siddhartha Have A ACof LG in my mother room but not working so please arrange a executive for service as early as possible because my mother is ill and she is about 65 year old so please

K Siddhartha
A-23 Sector 53 Noida
Tel [protected]
Mob.[protected]

I Bought one air conditioner model no. LSA5CW2AF5 before 90 days from PUSHPAK ELECTRONICS T.P NAGAR KORBA(C.G). The following problems are:-
1. Water flowing from indoor unit
2. Remote problem
3. Swing problem

Please send your representative to attend above complaint & servicing.

Regards,
Bajrang Agrawal
Behind patidar bhawan
Transport Nagar, korba (C.G)
Contact No. [protected]

AC not working

I bought an lg ac two months back.At that time of purchase I asked for a fresh piece from them, but they forced me to buy a display item .They also gave me guarranty that if anything happens, it will be immediately replaced with newone.
..it workd for only one day...since then it has bein off...the second day a person came to rectify it..he said that rat has cut the copper wire..where as there are no rats at my place..n in one day such a thing canot happen... he rectified it...after a few days the compressor stoped working...
technician said theres gas leak...since then ...i have bein calling the technician the response in not at all up to the mark...they have not taken the ac from my house ...
m really alrming to c see how r u running ur commpnay...the costomer service is pathetic...as leading company in elctronics you should take responsiblity o[censored]r products...
it is my request that u plz replace the ac with a new one...
phone no.[protected]
email [protected]@yahoo.com

i have BOUGHT also a window a/c BEFORE 3 MONTH of LG WHICH MAKES TO MUCH NOISE
I AM SO IRRITATED FROM THIS A/C.
PLS DO SOMETHING FOR IT


GURJINDER SINGH
[protected]

i spent 1700.00 dollars on youre product in august99 in nov 99 it quit working had repair people come back out fixed ittwice now in late october 2010 it quit again called the business that sold me the ac and the owner died they would not return my calls about who was doing warrenty work so i gt hold of the salesman who reccondmended a guy who charged me 75.00 to tell me the compressor was bad he couldnt get parts so i called 3rd tradition heating tey charged me 220.00 to install a new compressor still not working correctly so now i have 3000.00 in an ac and heating unit that has not run for a year yet without sometype of major problems i cant even find a number to call and talk to a live person about my complaints this is not good business to make someone spend their hard earned money on this type of problems i would like for someone to contact me fromthe company please

dear lg costamar care
i will buy spilt ac model.no. sa5cw2af bill date[protected] i will complate
many time my ac start and stop only few minute pls so clear



sunil choksey
m.[protected]

LG — Excessive noise in AC

I had lodged a complaint regarding excessive sound in the LG window AC. Instead of solving the problem, I met with some rude experience while interacting with their service personnel.

This is really humiliating that after you have purchased an LG product, you will only be required to pay some more to get genuine problems solved. The company is least bothered.

The Indian consumer is being taken for granted by the LG company. They think that we are all uneducated illiterates and can be fooled into buying the products without expecting any service

This is to bring to your notice that the LG AC model No. Split AC LSCSCW2VF1 Sl. No.911NLBU003149
is frequently giving trouble i.e. leakage of water from the AC. The LG Service People are attending and rectifying, but the same problem is recurring without any rectification. Service charges are being paid. without any rectifiction of the origtinal complaint. we request you to kindly go through the complaint and any delay in response or non rectifiction may lead to a consumer complaint as we think that the product it self is defective as we are getting the same problem again and again. Please treat this as urgent and reply.
Ashok Kumar [protected]
e; mail : [protected]@rediffmail.com

Hello Sir,
I am NAGESH KUMAR, I purchased LG split AC 1Ton last year 31.5.2010 in Chennai. Now the AC is not working for past ten days. Regarding this I complained to the Customer care center Chennai over phone[protected]. on 31.3.2011. Next day 1.4.2011, one person was sent by customer care and he told that the AC is not working because of the Gas leakage. And he told that he come tomorrow and will attend the repair. So far No body has come and rectify the problem. Again I complained to the Customer Care on 4.4.2011, 5.4.2011 &6.4.2011. My complaint no is RNA[protected].
But no response, no service from the service persons. I kindly ask you make necessary action for rectify the AC.
thank you.
Sincerely,
NAGESH KUMAR

Sir, I am from kerala, Kottayam District. I purchased 1.5 ton split ac from kottayam dealer QRS. But this ac is still not working, I am not happy. 4 times this ac is serviced, sir resolve my problm, speedy.
with regards, Antony Metal Arts Studio, Palace Road(Near Fire Station)
Kottayam-1, Kerala State.
Ph.[protected]

hello sir,
i am madhurima from noida z-382, B sec-12. my windo ac is not working and i have got your AMI service. i all so com planet in your service center my no. is [protected] but still no one is getting action on my complaint and also shows rudeness with me i have suffered since 20 days so please kindly take action on my request i have an other opposite which is given by consumer court so do't bother to go there
thanking you
your sincere customer

I have byed LG A/c 2 ton from ashoka trading company shop no 46-47 sector 16 market faridabad on dated 25/4/2011, he biiled me model no LWA6EWIFI sr no 000431, i found cooling problem in the same and i complain for the service, your LG representative confirm that A/C which i have buyed is of only 1.5 tone with model no LWA6EWIDFI, i have been make fool, after that i complain to the shopkeeper, but he is not giving any response, so i have planned to go in media for this 420 cause, if my a/c will not be replaced with in day and also will go in consumer court.

i request LG to not provide dealership lience to these type of 420 people.

Regards,
Gufran Khan
Barkat udyog pvt ltd
faridabad

Joshi Classes Pvt. Ltd. 54-B, Krishna Bhawan, Prag Narain Road, Lucknow has a total of 16 split Air Conditioners. Model No: LST1862QCP.(Whisen), 8 of these AC's are ot working it stoped working as soon as the warranty finished. now we have no after sales service. & we were informed that a part called PCB is not manufactured any longer. We have the phones & names of the various managers we have spoken to in this response.

Dear sir,

i have LG split a/c. recently i have been transferred from visakahapatnam to Hyderabad. after coming fixed my unit in my new house. big sound is coming from out door unit. what to do? guide.
A.Suresh, plot no 113, opp.APSEB sub station, g2 sivaganga arched, mayuri nagar miyapur, Hyderabad. cell [protected]

MY AC NOT WORKING PROPERLY YOUR LINE ALWAY BUSSY.

PLEASE SEND YOUR MAN TO REPAIR THIS.

MY AC NAME IS INTELOO AIR

MY PHONE NO.[protected]

LG — AC not working

i have bought LG split AC 1.5 tonne on 26/12/2010 and install on january 10/2011. when i started ac in april 2011 ac is not working properly, i have complaint more than eight times for this to LG custmer care from april 15/2011. no one come to solve the problem.ac is diffected and not working

LG Split AC — Repair of Newly purchased AC

From: [protected]@hotmail.com
To: [protected]@lgindia.com
CC: [protected]@lgindia.com
Subject: Complaint against newly purchased LG Slipt AC-Urgent!
Date: Sun, 22 May 2011 13:45:38 +0530








Hi Pankaj,



I am a old customer of LG products and i have been using the same in my offices and home as well. I had recently purchased a slipt AC for office from Metro Cash & Carry which was installed by the LG installation center. Purchase Date; 3rd May 2011 in the name of A. Basu (my father).



But the same has stopped working since yesterday, late afternoon. Naturally we dailed your customer care no[protected] around 8.pm and we were told that the engineers would visit us within 24hrs from the time of complaint. However after waiting till 12o'clock in the morning we had called cust care again. This time some male representative took the call and said that " I have taken a note of it but cannot commit that your complaint would be addressed within a day since today is Sunday"



Now, may i ask is this the way you are providing the support to your customers? During purchase of any product the sales representatives give an idea that we will be given support 24X7 related to any problem with the product and now when there is a genuine problem the support team is having such a relluctent attitude!



We are facing serious problems in the office work and unable to find a solution to this since noone from the LG team can promise to send an engineer to repair the product!



If this is the scenario then am afraid your projecting a very wrong and recullent image from your company which will result in drving away your customers to your competitors.



i would therefore request you to handle these situations sensitively and recruit proper cust care executives to tackle situations properly.



Regards,

Moumita Basu

Address ; 198/2 Santoshpur Avenue,

Kolkata 700075

Ph [protected], [protected]

LG AC 1.5 TON — AC NOT WORKING PROPERLY

DEAR SIR ,
i purchase one LG AC FROM VIDEON electroincs & television,jayanti bazar, jaipur on 26th april 2011.
LG AC Detail is as
Model No: LWA5GR2D.AELG(IN)
Date of purchase:26 th April 2011
LG AC: 1.5 TON
Location: Jayanti bazar, jaipur
I want inform you that from the date of purchasing it has occurring problem that it stop working after running few hours or some time in few minutes.i put complaints in your LG customer care .one untrained guys visited to my house without giving solution he went away without signing on his job card saying that AC is OK you have electricity problem.i have resolved all electricity problem as well taken separate line. but still it has same problem occurring .i have call to LG AREA SERVICE MANAGER so many time but he hasn't pick my number. i am feeling cheated to take L.G AC.i took it because of good brand name so i hope it will delivered me good service but right now it has make my life hell really.so much of money i have invested to rectifying the problem but problem remain the same.
so i requesting to Senior person of LG people to sent a good service engineer who give me right solution to resolve the problem or change my this model to new one.
else if i couldn't find any help from the company i will go to the consumer court.
so please look into the case and help me asap
Name : shri kant patwa
Address: 3- sahar house
Civil lines
Jaipur
Contact: [protected]

i am highly disappointed with the service level of the company

Dear Concerned person,

Gd,

I sri Pravat Kumar Mohanty purchase one split room Air conditioner (Model No: LSA5CW2AF5) on.7/6/2010 at choudwar, cuttack, orissa . At that time they assure me for immediate service as and when required, but unfortunately the above product not working properly from very beginning of installation. we have ask for solve the problem but no one from LG service center help us for the same. Meantime pls note M/s. Jagannath service center at Rajendra nagar cuttack branch, orissa taken the above ac 20 days back but not resolve the problem yet.

Hope you will solve the above issue as urgent bss.

look forward your co-operation.

brgds,
Prabhat Mohanty.
mob [protected]

LG 1.5TON Windows AC — Frequent problems in AC from date of purchase

LG 1.5T Windows AC purchased from AC mart, 32-A, North Usman Road, T.Nagar, Chennai 600017 their bill no.176/10-11 dated 15.05.2010, same day installed.

From the date of installation the AC started giving problems like more noise, no cooling etc and immediately I made a complaint with AC Mart and their mechanic came but the problem remained same.

I made a written complaint on 14/08/10 to AC Mart and again the machanic came and informed the outlet to be changed and he did at our cost but the problem not solved viz more noise,no cooling.

I wrote letters to AC Mart on 14/08/10, 17/09/10, 14/01/11 and 25/01/11 and several complaints over phone and internet.

Our last complaint made on 11/05/11 COMPLAINT NO RNA[protected], RNA[protected] WERE UNATTENDED. AGAIN MADE COMPLAINT ON 13/06/11 NO.
RNA[protected] AND THE MECHANIC CAME YESTERDAY AND INFORMED THE WARRANTY IS OVER ON 14/05/11 AND HE WILL CHARGE RS 350.00 FOR INSPECTION OF THE AC AND FIND OUT THE FAULT.

SO FAR 17 COMPLAINTS WERE MADE BUT THE PROBLEM CONTINUES.

LG/ Window A/C — Non functional Unit

Sir
16 month old unit is a constant job on hand.Frequent complaint lodging phone calling is routine.Last repairing after 9 days of complaint lodging and further 10 days o[censored]nit lifting have sustained 5 days of normal functioning, and we are again at it........... of course lodging a fresh complaint.
Pl. do something concrete.

we have purch lg 1.5 tons ac in 10 oct 2005 and on 28 sep 2009 its compressor is dead and as par warranty ur service man change its compressor and gas and plug they have charge 1900 rs for gas and now its create again problem ur customer care no [protected] is not responding i dnt what i hve dooo second tym its create problem ...i m not satisfied wid ur product and service and respected in future i hve never buy lg product and also suggest 2 my friend not gooo wid lg product ... so please respected i[censored] want 2 save ur reputation... then please send ur service guy ...i[censored] /////////////

regd
damak taneja
785 sector 14 sonepat (haryana)
[protected]

MY LG WINDOW AC stops after every 3-10 minutes running. However during its 3-10 minute run the compressor also starts and cools. But after 3-10 minute when it stops, I need to switch off the stabliser and switch on it again after 1-3 minute gap. Sometimes even it does not stops and keep running for hours. What could be the possible reason for it as your technician could not resolve the problem as problem did not occur during his presence.
Neeraj Kumar

AC Service is Poor
I Bought an AC from Medavakkam, Chennai, Tamilnadu LG dealer. AC has gone bad in 2 months and I have been asking the dealer to change it. He is giving excuse saying next week AC will be replaced. It is over 1 and half month but next week does not come

We have 7 A/C in Amc, We register comlient 2 months before, Service eng person attened the issue, . He replied to us some part need to be replace in A/C, Still problem is not solved. Lase few weeks we call his mobile number he responded not properly over by phone.that complaint still open.


Thanks & Regards,


J.Michael

Maintenance, Minda SAI Limited, G-42, Sidco Indu Estate,

Kakkalur, Thiruvallur Dist,

Land Phone: +[protected] | Mobile Phone: +91 [protected], 31

E mail : [protected]@mindasai.com | web site : www.minda.co.in

Dear Sir,

We are from Real Estate Company, Aryavrat Housing Construction Pvt. Ltd. our project site at " British Park" Bhojpur Road, In front of IPEAR College, Bhopal (M.P.), India. Sir we have booked a complaint of my 1 Split AC outlet to be repair at our site, after that the person was came from (A2 Enterprises M.P. Nagar, Bhopal Contact No.[protected], 4064517) last 5 days there were no response from A2 enterprises, whenever i am try to contact them they increase the time like friday to saturday then monday now its tuesday, we want speedy resolve the problem.

Regards

Prakhar R Malviya
Astt. Manager (HR)
AHCPL, BHopal
Contact:- 91-[protected]

split window a/c — not working

Sir
I had bought a 1.5mt split a/c from Vijay sales Mumbai, for the day one the a/c is not working, when ever the machine is inspected the reason given is that the gas is over, the machine was taken away by the authorieded service person for further investigation but the problem continues, now the only option remains is refund or take the matter in the consumer court. I hope on receipt of this mail there would be response from the corporate office.
Regards
Nainesh Vaid.
[protected]@gamil.com

Hello sir,

We have purchased 2L.G. Split A.C 1.5tons while installation one of the outdoor machine was set in the right place and the second one was placed in the congested area i.e in the closed area where air is not flowing freely.The service men didn't say any thing while installation but after some days the room was not becoming cool and we have called the service men and they have said the machine was set in the wrong place sir .So we asked the service men they said sir you have to change the position of the machine to open place were air flow is sufficient and we accepted to that and told to start the work and they brought angular s and installed machine in the open place and for that they have charged Rs1800.Its very Stupidity to charge for changing the out door machine from one place to another how can we survive on paying the amount like this ...LG service center name is COOL CARE AGENCIES AUTHORIZED LG A/C DEALER SALES & SERVICE.OPP.CITY BIG SUPER MARKET VALLALAVARI VEEDHI, KASBABAZAR KHAMMAM...[protected] and name of the PROPRIETOR SK.SHAKEEL..IF THE SERVICE MEN CHARGES LIKE THIS HOW CAN WE BELIEVE THE COMPANY PLEASE TAKE NECESSARY ACTION ...email-raju.[protected]@gmail.com

FROM
R.LINGARAJU
CELL NO. [protected]
ANDHRAPRADESH
KHAMMAM.DIST

i have problem in my split ac bought just 4 months before, contacted 7 times the customer care but there is no response from them, no one has come and checked.the customer care has given an number to contact ( [protected]) but the service is worst, they take the details & say will call in 24 hrs but till date no one has ever called, its the worst service i have ever seen, i have been long time customer for lg but now i need to seriously think on it

LG SERVICE IS THE WORST SERVICE, I HAVE EVER SEEN

PLEASE DONT BUY ANY PRODUCTS FROM LG

Air Conditioner — not working from the time received

the air conditioner samsung is not working from the time it is purchased.it was purchased on 30 march 2012.

My product is LG window AC and i booked for a general service 1 week ago but still i didnt get any response or call from the office or executive and really i fed up by calling the customer service daily for lot many times but not yet the problem was solved.For signing the AMC they were calling me frequently and the follow up was very fast and good but while coming to the service part they are not even responding the customer.i need immediate action to solve this problem .

we have Lg Ac 1.5 Ton in 2010 After purchase i use only one time then it stop working i call many time to customer services and i ask them what should i do there took address and told dnt worry we will come and repair but there havnt we went to store many time big bazaar abids but there havnt reply and responce sir we will come and repair but havnt not what should i do ... my a.c is still in warranty but this guys are not coming ... what can i do... i want to repair my a.c

rgds

City Heights apts - 403
mehdipatnam
near blood bank
Sara Naser
[protected]

I have purchased a 2 T split AC frm a dealer in Chennai and the same remains faulty since its installation.
The call centre was contacted and when the service people came they said that the gas is leaking and needs
to be refilled which was done at extra cost. Again after a week the condensor was faulty which was replaced
at extra cost. Now, the compressor is faulty and the call was registered on 16th April 2012, to which the
service people are yet to come and rectify/replace the compressor. I call on the service people almost every
day and they are not bothered to call me/rectify the problem till date. I am really frustrated with the LG product
and feel sorry for having purchased the same.

Kindly arrange to send the service representative immediately. NOw that the summer season has started in Chennai
it is difficult for my mother who is a bed ridden patient without AC, which was installed specifically for her.

Kindly give top priority for this.

Regards

Vijay
[protected]

I have purchased an Window AC of LG model no is LWA5BR3D SR. NO. 19342 on 29th apr 2012.
There is a cooling problem in AC i have complained on 16 may 2012 (complain no is RNA[protected]
but no one came to check the problem agian i called to LG service centre[protected] on 18th may 2012
then two technician came(Named Mehraj-[protected]) at 6.00 pm for timepass but couldn't solve the problem and they return. again i called the service manager([protected]) on 21st may 2012, he committed to send engineer next day but no one came next day.
again i called the service manager([protected]) on 21st may 2012. He said that i have forgotten and again committed to send engineer next day. On 23rd may 2012 11.15 am an engineer Javed(mob-[protected]) came and checked . He said - there is problem in compressor and he removed the machine from window to send the service centre but till time 5.00 pm of 24th may 2012 no one came to eceive the AC Machine.
On 24th may 2012 i called to engineer Javed(mob-[protected]) at 10.15 am
On 24th may 2012 i called to service manager([protected]) at 10.41 am(5 times) he said sir i am calling back in 30 Min but he didn't call
On 24th may 2012 i called to Customer care [protected] they gave a number of Miss Bhavna[protected]. I called on this no 14 times but no one responded.
So please look in to the matter . if there is a compressor problem in new Ac it means there is manufacturing problem and company have to change the whole Ac.After complain 9 days passed. Take action otherwise after 48 hours i will go to Consumer Court.
Regards
ABHISHEK KUMAR
[protected]
[protected]
[protected]@gmail.com

I purchased a LG Air Conditioner about an year ago and want a first service of the same I thereby request you to make it as soon as possible.
Regards,
Sanjay Kumar Jain
BALDHARAM
D-254 Indravihar
Kota, Rajasthan
324005
Contact no.[protected]

LG Electronics - Window Air Condition — No response

After lodging complaints to LG Customer Care vide RNA[protected] dated 23rd May 2012 for AC not working, the Company have sent one person from their service centre Comfort Point located in Goregaon, Mumbai. He convinced us to go for AMC for which we agreed & given a chq. Post I called up on 25th May 2012 to LG customer care.They said they have put my complaint on fast track.Meanwhile I have been calling Service Centre-Comfort Point, they are not clear when they will resolve my problem. Subsequently I called up LG Customer Care Vide- RNA[protected] dated 28th May 2012.They again said they will put my complaint on fast track. The Calling agent gave me her supervisor's Mr Sajid's mob no [protected] which is either busy or switched off. Till date my problem is not yet resolved.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

This is with regards to be complane no.RNA[protected] dt14.06.2012 and RNA[protected] dt 26.06.2012 lodged by as on 14.06.2012 .we are totally unsatisfied with the services provided to as by your technician,
as the split ac a stiil not colling,

Please improve your quality of services.

Regards
Ved Prakash
[protected]

Problem in Room Air Conditioner
Dear concerned person,

On 19th April, I bought one split room Air conditioner (Model No: LSA5MR3T.AMLG) from VASANTH & CO, PURASAIWALKKAM, CHENNAI. At that time of purchase they assured me that it will good air con and they told there will be no problem, and they also gave me guarranty that if anything happens, it will be immediately replaced with newone.
After three months it gave an error and it stopped working, I have called service centre and as well as the seller on 16th of August and I have given a complaint and went to the showroom and explained everthing to Mr. Vijay in that selling center.I had been contacted with many people and my Aircon was an exhibition for the service people to come and visit my residence ( at least four times) and still no could to rectify it.Now the condition of that Ac is completely dead. I want to get it changed it with new one.
Hope you people will hurry up with your activities.

FYI: I have attached the bill copy as well as the complaint copy also

Regards
Antony Jayaprakash
Chennai
Ph: [protected]

Dear sir,

we brought a LG 1.5 tone splitAc on 18.4.2012 it will work properly for six months.after that we are facing problem in our ac its not even working, before 3 months we complained, mechanic came he didnt give any proper response, for the past three months my AC is in repair only.really we are getting poor response from the customer service.since we are in rural area there is no service center in our city.so kindly consider this complaint and make the service as early as possible.

I am very much disappointed in the customer service.

Regards

Dhivya
62-d kuttai street,
R.p.Pudur,
Namakkal

[protected]

We have puchased Lg Ac 1.5 Ton in 2012 and are never satisfied with his output.I think its a defective piece.Now last yr i complained for 3 times but it is so not satisfied and this year the outer has gone to lg service center for many times, therfore the problems are same.Now again this yr there is some issue as it is not working properly and there is no cooling by the ac and when we called service guys from LG they came and said there is no problem but the problem is the same.I really frustated with LG Ac and thought of never to buy Lg product in future.I want to replace my ac or i will contact the consumer court



rgds
Vivek Tiwari
41/2, varun path, mansarovar, jaipur
[protected]

Dear Sir/ Mam

It’s a humble request to you that our ACs compressor which is under warranty got damage, you are requested to revert for the same otherwise please bear the consequences………… Please don’t guide me to talk to Customer care


Regards
Sweta
[protected]

From: Alipt Bhatia [mailto:[protected]@unisysinfo.in]
Sent: Tuesday, May 28, 2013 2:00 PM
To: 'Sweta Gaur'
Subject: FW: LG Service Too poor service



Regards,
Alipt Bhatia
Unisys Infosolutions Pvt Ltd
M:[protected]

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Tuesday, August 07, 2012 2:51 PM
To: 'LALIT MALIK'; 'Ramesh Yadav'; 'Ramesh Yadav'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Hi Parteek!

PFA the supporting Documents.

Regards,
Ravi Saini

From: LALIT MALIK [mailto:lalit.[protected]@lge.com]
Sent: Tuesday, August 07, 2012 2:25 PM
To: Ramesh Yadav; Ramesh Yadav
Cc: [protected]@unisysinfo.in
Subject: FW: LG Service Too poor service

Dear Mr.Yadav,

Check and revert…

Mr. Ravi-Please give us a favor by sending the scan Amc copy o[censored]r defective ac

Thanks
Lalit Malik
ASM-karnal branch
Haryana
[protected]

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, August 06, 2012 11:00 AM
To: LALIT MALIK/LGEIL Karnal CS(lalit.[protected]@lge.com)
Cc: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); HARSHA RANI//LGEIL Karnal CS(harsha.[protected]@lge.com); NARESH KUMAR/LGEIL Karnal CS(naresh4.[protected]@lge.com); 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Mr. Lalit!

Waiting for your response. Still my AC which is under AMC is not working.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Wednesday, August 01, 2012 5:48 PM
To: 'LALIT MALIK'
Cc: 'LG Service'; 'harsha.[protected]@lge.com'; 'NARESH KUMAR'; 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Mr. Lalit!

If you are telling me to pay the pending amount on behalf of your yellow marked lines then I am very sorry to say that your service center is making fool you also. I have only one AC in my office which is one ton in capacity and that is under AMC and help number for the same is 017712. As far as the payment of AMC is concerned. I have the photocopy of cheque received by LG Local Service Center. I can share both (AMC Letter and Photocopy of Cheque) with you.

By these incidents you can estimate that how fraud your service center is. Your Own Service Center is misguiding you. I can prove that payment for the AMC has been done and the said AC is also under AMC. You are blaming me for non-payment and about the AMC of LG product. Just tell me what penalty the LG Service Center will pay if I am right in both cases, because from the very first day I am suffering only because of your Service Center.

Regards,
Ravi Saini

From: LALIT MALIK [mailto:lalit.[protected]@lge.com]
Sent: Wednesday, August 01, 2012 1:25 PM
To: [protected]@unisysinfo.in
Cc: LG Service; harsha.[protected]@lge.com; NARESH KUMAR
Subject: RE: LG Service Too poor service

Dear Mr.Arpit/Mr.Ravi

FYI

Earlier also we have intimated u

….U are requested to clear the pending payment (Rs 8000) as Mr.Yadav (Local ASC owner) has spoken to u…

Regarding call no.- RNA[protected]The Split ac is ow and Pcb will be replaced on chargeable basis….

Please Confirm ….






Thanks
Lalit Malik
ASM-karnal branch
Haryana
[protected]

From: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Sent: Monday, July 30, 2012 2:42 PM
To: LALIT MALIK/LGEIL Karnal CS(lalit.[protected]@lge.com)
Cc: HARSHA RANI//LGEIL Karnal CS(harsha.[protected]@lge.com); NARESH KUMAR/LGEIL Karnal CS(naresh4.[protected]@lge.com)
Subject: FW: LG Service Too poor service

Dear Sir,

Please do the needful.

RNA[protected]

Your's Sincerely
Khushboo
Customer Service - LG Electronics


From: Ravi Saini [mailto:]
Sent: Monday, July 30, 2012 11:46 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); [protected]@lgindia.com; [protected]@lgindia.com
Cc: 'Alipt Bhatia'
Subject: LG Service Too poor service

Dear LG Team!

This is not happening first time. Again there is service issue and there is no response from LG Team. My complaint number is RNA[protected] and still no progress. For your reference kindly PFB the trail mail of past experience.

I don’t know why every time your local service center creates problem while providing services and ultimately the name of LG is spoiling.

Either resolve the issue immediate or terminate my AMC and return my money. You are not capable to provide a satisfactory service and handle your customers.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, May 28, 2012 2:41 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Is there any alive person in LG, Who can Listen Us.

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, May 28, 2012 11:28 AM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'; 'Sir Ji'
Subject: RE: LG Service Too poor service

LG TEAM!

GREAT SUPPORT from your side. Till now no one visited my office for the repair of AC and still both calls are pending.

THANK YOU FOR THIS GREAT SUPPORT

Regards,
Ravi Saini



From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Saturday, May 26, 2012 5:01 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Dear LG Team!

I am taking my mail in trail so that it can be cleared that in past how GOOD experience I had with LG product. Again my Complaint RNA[protected] and RNA[protected] are pending. Out of these, one is pending from more than 10 days. Today from morning I am calling to LG Service Center and getting response that Engg will reach in evening. But when in evening at 4 PM I called on number [protected], the person replies “ABHI TO 3 HI BJE HAIN.” When I realized him that it has already 4 PM then he said so rudely “MERE PAAS ABHI OR BHI COMPLAINTS HAIN. UN KO CLOSE KRTE HUVE HI AAUNGA.”

Dear LG Team on one side I am suffering from your poor service and on other hand we have to bear the misbehave of your engineers also. Kindly suggest me any way to come out from all these situations.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Friday, April 20, 2012 4:21 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: LG Service Too poor service

Dear LG Team!

I could get only these mail ids and I am afraid that these mail-ids can help me out. As from last three days I have logged call for non-working of LG AC. Complaint numbers for these AC’s are RNA[protected] and RNA[protected], it was assured at that time that within 24 hours the engineer from LG will visit you, but till time there is no communication from LG service centre. And this situation is not for Karnal City Only. The same situation is in Kurukshetra also. Once my LG TV became out of service and LG took 5 days only to response for the call.

I can understand the level of service of LG product from these two incidents. In future I will never go for LG Products. But it is my humble request either to take back these products from me and I will not expect any money from LG or provide the service for those products. I swear that in future, I will never purchase LG Product.

Regards,
Ravi Saini
[protected]

Please don't buy any LG product if you are in Haryana

LG Electronics — Refrigrator Door not working

We are having one Refrigrator Model No. GR-648 JMX 58RE1704 Sl No. J9F508KR00040. The doors of this refrigrator are not working. Please do the needful.

LG Washing Machine body is disorder, But working condition Automode also working

Please Provide your service essential at Palacollu - 534260, West Godavari District, Andhra Pradesh, Cell No.[protected]

Machine got trip in on condition

Machine got trip in on condition

Dear Sir,
Fire occurred in 2.0TR L.G. Make split unit Air Conditioner Indoor Unit at
our office on dt. 10.02.09 & Indoor unit damaged.
You are requested to send us your Engineer with offer for replacing or
repairing the Unit.
Also arrange to Visit of your Concern Technical Person for finding the
root cause of Fire because we are using approx. 100nos. of your Split
Units, Package Units & Cassete Air Conditioning Units in our offices at
A-4, Sec-24 / A-7, Sec-53 Office.
We are in process to install Airconditioners in our New Office project At
A-56, Sec-63 Noida for Covering morethan 20000Sq.Ft Area.

We are awaiting your early quick responce please.

Best Regards,
Adesh Rathi
Manager-Utility
ISGEC Group,
Saraswati Industrial Syndicate Ltd.
A-4, Sector-24, Noida-201301(U.P.)India
Tel.:+[protected], Ext.:510
Fax.:+[protected]
Mob.No.:[protected]
Email Address: [protected]@ijt.co.in

dear sir
we required specification and budgetory offer for split ac indoor model
indoor model no-LM- 3661021
CAPACITY- 2 TON

In LG RD3000 handset, there is a feature like "sms on call reject" at setting > call > "edit sms on call reject". Please give me a solution that how to deactivate this feature.
Thank you.

Information to lg RD3000

My brother purchased LG RD 3000 model handset with RIM connection in Bhgalpur within 15 days handset dead auto switch off. Also there are a lot of problem Battery Overheating, Batery backup etc. Now I decided to purchase nokia 2505 Handset.

There are no any L3 level service center in Bihar I don't Know how many days it will be taken in Repair.

Anand (Delhi)

Hi,

Due to over heat of LG RD 3000 mobile, I need to buy head phones for this..Kindly let me know where I can get it?

Thanks,
Raj

In LG RD3000 handset, there is a feature like "sms on call reject" at setting > call > "edit sms on call reject". Please give me a solution that how to deactivate this feature.

i want to using the internet form LG RD 3000 using as a modem with my PC
It is Possibale
plz send answer on my email address
kaushalmishra.[protected]@gmail.com

Can I avail internet facility with LG-RD3000 ?

my lg 3000 set is auto on off problem, ,

LG — unwanted call and sms

I have the following RIM no. [protected] & [protected]. Everyday I receive number of call which is not from my near and dear but from all nonsence which is to be stopped. thank you.

Dear sir, I had been purchased the referigerator in new delhi aug 2003 from authorised delar, after that i had been transferred to bangalore, the fridge was not woking, same made compliant to customer care vide no OBA8C71000152, the technician from A-ONE SERVICES Indira nagar, checked found relay out of order same has been changed, after that the inputsource power supply was failed from the electricity board . The technician said to me after receiving power you switched on the power supply then give me feed back . Found remaining same informed to the same technician neither he did jobnor gave the feed back. He collected money Invoice No: 2283 dated 12.07.08. you Image i am living with 3 years old baby with refrigerator iam facing lot of problem even the same said to your technician also . I here by requested to you may kindly interevne in this issue and corrective action from your end.

Thanking you,
R.Meenakshi sundar
[protected].

Dear Sir
I have purchased a Micro Wave 30 ltr in the month of October 2007.I am sorry to say that no body has come at my place for demonstration till date.
Presently it is sparking when i on the electrical switch. So that it is not operating pls. attend immediately.

Thanx

Shailendra Singh
[protected]

Dear Sir,
I have purchased a mobile set model no. RD3600 on 08.09.2008. I am getting problem in the set from the first day. Your local service centre is not responding to this, they changed its battery, software 3 times but didn't taken it in there record & not given me its job sheet as proof. I have not used that set till date due to problem. Your Customer care no. ring once & cutted. My no. [protected], please contact me neither I will only have 1 option to sue on you.

Thanking you

Very very bad customer service from LG...
i made compliant against my washing machine on[protected], till date it is not solved the problem...
i have called lot of times to the customer care centre ...

I have registered a complaint last week stating that my semi automatic washing machine is not functioning, with M/s Vellethara Electronics, Cherthala, (PH:[protected] from where I purchased the machine.
Later I have received a message informing my request ID (S8CA2701331 ) along with your call helpline numbers - as follows - [protected] or 39010909. Unfortunately nobody has contacted me so far or anybody visited my premises. I tred your helpline telephone but understand that both numbers are NOT EXISTING. I hope you can imagine the nessacity of a washing machine in modern life.
KINDLY DO THE NEEDFUL AT THE EARLIEST.

I bought the lg 29" colour television on[protected] with a warranty of 3 years and right from the purchase i m having a problem of remote even i changed the remote but still the same problem. now on frustrating the complained in customer care on[protected] and get the id W8CB0803770 with a asurance of service in 24 hr but a executive bluffed with us and remark in system as "customer refused for service" without even visit or cantact me.
Now i again contacted to the customer care and getting a assurance of again a 24 hr nw i called 5 times till not getting any response nw i going to sue them through the consumer forum.
NEVER PURCHASE ANY GOODS OF LG ITS A WORST COMPANY IN SERVICES.
NEVER TRUST ON LG!!!

I purchased a front loading fully automatic washing machine from LG shop situated in the Industrial Exhibition, Hyderabad on[protected]. During installation (on[protected] I asked for stand and the extension pipes for intake water and drain systems. It was promised by the service personnel of LG that they will be provided by next day. Till this date I didn't receive any concrete action from them. Even if complaint was lodged through the customer number, they simply accept and record the same.

I personnel feel that LG might have trained the concerned personnel to be obedient to customers by words and not by deeds.

In such case how can we trust LG and its services.

I brought a LG Microwave from one of the Biggest Chain of Stores "X-cite" in Hyderabad, 8days back, but so far, i had not used the equipment, because No demonstration was given. I was told by X-cite Staff, who are very kind, that in next 48 hours LG will send a Representative, who will demonstrate the equipment. I had made around 8 to 10 calls for demonstration only to X-cite. So, i know what type of service we can expect from LG. Even i have a collection of LG products like Television, Color Monitor, and Microwave, i decide not to further trust this brand.

I too bought a LG microwave in 2007 and till date we are able to operate cos no one attended us to show the demo and helpless looking out for customer care...

Very bad customer care after sales service Last Service case No.S9C10300478 Dated 03-01-09
I bought a LG waching machine WF-T8019QB, On 18th Nov 2008 more than three month back. Till now its kept as it is as the response from the LG India has been very bad.
First of all, the machine was delivered in damaged condition after purchase and was told that LG delayed the exchange delivery. Then, when the machine arrived on10th Dec.2008 in my absence they replaced. it was also had scratches punch on the rightside of body, I was told that we can mention this on delivery slip and LG people will contact. That happened, but after that at least 4 persons have come to see the machine without any results.Even my dealer also not coprating regard this. I had made several call to
LG customer service too, we have been given many complaint numbers and many names and numbers of their personnel in Bangalore (Deepa, Hasish, Pasha, Dheraj, etc...)but nothing is done. In first place, these persons don't pickup the phone and if they pickup they promise to do the needful, and never communicate back.

It has been a month and around 30-40 calls, still machine cannot be used, making it a classical example of bad customer service, in the times when other companies are moving towards customer delight. Even LG people don't want to communicate anything.

This incident has only reaffirmed that the LG service still remains bad as was, 10 years back, but came in the words of the salesman this time.

sir,
this is moorthy iam a lg cutomer my lg tv flatron is problem in volume i given to lg service center they service is very bad till now the problem is not retifyed but i pay more than 1500 the sevice is very bad i all ready complaint in customer care office in the phone till now there is no responce (complaint phone no is [protected]) what can i do for this so kindly do the needfull to ur customer other wise u will lost the customer like me many of them replay must

my phone no and address

p easwaramoorthy

27/9a krg nagar 1st street 5th cross
nr telophone exchange
ganapathy coimbatore 641006

tamil nadu
my house phone no ([protected])([protected])([protected])

Dear all, i m from LG (NEWDELHI) I read all companints.if you (dealer)report to comapny tnen engnr will come for demo.we also try to get in touch with custmoer.handeling(transport) is done by dealer or custmoer self, if any dent found.it coud be mis handling.but after all we alwys take action if we recive complaints on time..in Venkateshwarlu case sir i[censored] need extra pipe or any thing else just call to custcre launch ur compalints u hav to pay for parts only within waatenty period

sir,
I have 1.5 ton LG air conditioner. i sent it to shahdra delhi Lg customer Care for service . They took my A/C to workshop (challan no. 122) . Next day they came in the evening and said that A/C is working well. I asked that person that it is not working properly and cooling is not upto the temp. set . Finally, he had to wait reluctantly. soon there was no cooling.He agreed that there is no cooling and tookaway the A/C again ( challan no.209).
Next day person from the service center came even before the time given to him and kept the A/C in my house and went away. I was not there . when I came I found several points where welding had been done.Since no one from service center was there I my self attached cables and shutter.
On turning A/c on there was no cooling. My A/c has been badly damaged by LG Customer care shahdra, delhi.
I never got it serviced it from any unauthorised agent. No repair had been done in the past. The authorised agent has damaged my A/C badly.
you will agree this is example extremely unprofessional act on their part.He may Please be asked to replace the welded parts with newer on free of cost.
Dr.Gajender singh Ranga

i have complaint of my AC on 2nd of May 2009 regarding Non-cooling to customer care. These people have taken my AC in the morning and told me that at evening they will get back the AC after filling the gas. My complaint no, . is N9C50303353. from then to till date i have make at least 75 calls to their frenchiesee but these people are not even attend my phone. Every time their phone have busy.

Respected sir/madam
i am from chromepet. i purcahsed LG one and half ton window AC before 4 yrs, my AC got repaired on last friday (01/05/09), and i complained in customer care on 2nd may my complaint reg. no is S9C50205718, no response for two das, then on 5th may two representatives from LG customer care came and they said something and said my AC will be repaired within two days, after tat no response, the again i called on may 8th and booked complaint, my reg.no. is S9C50701633, after tat also no response from them. i kindly request u to take immediate action on this complaint and take necessary and needy action as soon as possible... I have lots of respect and confident towards ur service, so pls keep up to your name...
Regards,
K.UTTHANDI.

Agreed with the comments. rather i would suggest to change the LG slogan

LG we care to New slogan LG who cares or LG we don't care service after sales.

All the best. This will be never done. You need to be persistent - call them everyday for at least 2 months. Some day, somebody will solve your problem. Till then, good luck.

Manish Singh

LG Guys,

i'M ANOTHER VICTIM OF LG POOR SERVICE. Please attend to my complaint S9C82008747...AWAITING FOREVER. My washing machine is awaiting the service guy

rEGARDS
nAREN

I shifted my house holds in the same vicinity at A S Rao Nagar in cluding my LG AC purchased last year. When I contacted LG people to get the AC fixed in the Window, they sent two boys who came and opined that carpenter is required for the purpose. When I again contacted the LG person, he assured to send the carpenter.I told him that no other servicing is required than to fix up the AC at window but after two days, they sent two other persons alonwith a carpenter. The person coming to my place started bargaining for charges. Only the carpenter did the job of packing the uncovered portion of the window and fixed the AC. These boys did nothing except changing a plug pin. The Carpenter demanded Rs.450 and the boys who had hardly work for them to be done demanded Rs.500/- as installation charges. It was peculiar that for just making personal presence with the carpenter they asked for Rs.500/- The height of the thing is that when I rang to LG person, he supported and justified the demand of Rs.500/-. So just putting the AC at the window and fixing it, I had to pay Rs.800/-. It is just a loot in the name of having some specialised service.The charges are so exorbitant. These people are just making money doing nothing. My very complaint is that they should have charged altogether not more than Rs.500/-. I do not now carry a good image about LG after sale service.

No I DO NO AGREE THAT THEY HAVE VERY BAD CUSTOMER CARE, BUT THE WORST CUSTOMER CARE DEPARTMENT EVER SEEN IN INDIA AS PER MY EXPERIENCE AND EXPOSURE. I HAVE A WP-800 WASHING MACHINE AT SIVASAGAR ASSAM AND I FEEL PITTY THAT THESE FELLOWS HAVE NOT HEED 3 WRITTEN COMPLAINTS IN LAST 2 MONTHS. THESE FELLOWS ARE HOPELESS.

V.MALEY
PH. [protected]

Dear all
i have purchaged the LG 1056LDP5 W/m payed on[protected] till now not provided saying that it is not in stock after making the payment no praper response from LG sales team and shop keeper Gireyas Rajirajinagar banaglore i ma realy fedup fro the same

Regards
Prabhu

sir
mene 24/11/2010 ko lg optimus gt540 mobile phone purchased kiya hai par vo mobile or mobile ki battery difected nikali hai to aap is problam ko jald hal ni kaliye my mobile nomber=[protected] and email id = [protected]@gmail.com...

from. surat

very poor customer care service

The same poor quality of service is provided by LG till today. Even in May 2008 the company maintains the very poor quality service. There is not body responding from LG. Till today the call center and their representatives maintains the reply it will be attended by 24 hours. But poor LG does not know the real meaning of 24 hours. Very bad and poor customer service and claims that they are an international company.

DEAR SIR/MADAM,
I AM VERY SORRY FOR WHAT HAD HAPPENED, THIS IS RARE THING HAPPENING IN OUR HISTORY, ANYWAY PLS SEND ME THE NAME AND ADDRESS AND THE CONTACT NUMBER WHERE I CAN SATISFY YOU BY SOLVING THE PROBLEM

LG — AMC service not provided

I had renewed the AMC for my 29” TV through Siddhivinayak Electonics (Goregaon,Mumbai) in April 2009. We had paid Cash to the service engineer and were informed that the AMC card would be received from the company. We have till date not received the AMC card. We have a reference number HLP HJ 01413 relating to the AMC provided by the Service Centre.

I have given this reference number to the new Service centre (since Siddhivinayak Electronics is no longer an authorised LG service centre) and have also spoken to to Mr.Vishal (from the LG AMC dept tel[protected], written mail to Mr. Harish Suri, lodged complaints on the LG site but no action has been taken till date nor has anyone bother to get back to me on this. The original complaint was lodged on 20th Oct 2009.

LG Window Air Conditioner — Poor Response

Very poor response from M/s Sheen India, when i called; Mr.Naveen Tyagi denied for the service in the area Dilshad Garden - 110095 while website shows M/s Sheen India comes with in the area.

LG/Air condition — No service provided for window AC

I have regulary called LG customer for providing me AC repair service but there is no response to my complaint even after following it up for six days regularly

lg/window a.c — poor service of windows a.c

for windows i given the amc cheque for three a.c now i regiter 3 complaint still no body have vistied at my hosue when ever i register thee complaint they giving the number and next day they sending the sms service has been done and the complaint no.rna[protected],rna[protected],rna[protected]
this my three complaint and my addres 47,audiappa naicken street,sowcarpet chennai- 600 079 and my name .sarvan soni and mobile no.[protected]

EBR Enterprises Chennai offers worst service, both for the ACs and for the customers. We have an AMC with them for our LG Window AC. We booked a complaint two weeks back with LG Customer Care, and it was referred to EBR. The technician checked and told us that the motor had to be changed. 4 days and about 10 phone calls later, the AC was taken for service, and they promised that it would be brought back in 2 days time. Its been more than a week now. I have called EBR Enterprises at least 10 times until now.

18-Mar-2012: It is out for delivery. The delivery boy;'s mobile is switched off. Please ask him to call us after he reaches your house
19-Mar-2012: Sorry madam, there was some problem with the vehicle, so he came back to office.
21-Mar-2012: It will be delivered today. Please have somebody stay at home.
22-Mar-2012: Sorry he got late yesterday.Will be delivered today.
23-Mar-2012: After he took it, the driver realised that there was a fault with the wiring. It will give a shock if you connect. So the driver brought it back for your own safety !!! (Wonder what the technicians did for a week).

All these calls were made by me - not a single one was by EBR Enterprises.

Wonder why LG has such firms for service. Pathetic Service - is an understatement.

We will never buy LG products anymore.

LG Refrigerator — SHELF BROKEN

We have given several complaints no is w8c22201521 against my fridge handle and self all broken but nobody is taking action not even service center manager also so pl look into this matter and take action immediately.

i persue Lg refri.before 4 months but after giving in three times service, your company has not updated me the status of refri...
yet i hav not getting any feedback...
my refri. is in the company's service centre...
Even cold reply from company's officer..

ph-[protected]

Dear Sir,

I have purchased a LG Refrigerators (Double Door) in the year 2004 and now its compressor is not working properly. sometimes it is also giving us a peculiar sound and stopped working after the sound comes. I hope, compressor is in under warranty period and shall be very grateful if you kindly send someone to check the refrigerator as I am not getting your tel. line. My residence address is given below ::

NAME OF THE PERSON : R.M. NAUTIYAL
ADDRESS : GB-103, PUL PRAHALAD PUR,
NEAR BADARPUR,
NEW DELHI.
TELEPHONE :[protected] / [protected]

With best regards,
R.M. NAUTIYAL

we have purchased LG refrigrator model 181pp (blue) sr.no 27112 Invoice No GI 51659 date27-9-07 from GOKUL ELECTRICALS KAILASH PARK GOLF CLUB ROAD NEAR GUNJAN THEATRE PUNE 411006 FROM THE PAST THREE MONTH THE LIGHT OF REFRIGRATOR IS FAULTY INSPITE OF REPEATED COMPLAINT NO ACTION HAS BEEN TAKEN IF NOT ATTENDED IMAY HAVE TO GO TO CONSUMER COURT MY PHONE NO [protected]
MWO(EX) VED PAL
SURVEY NO 74/2 SANT NAGAR, LOHEGOAN PUNE

MY REFRIGERATORS SHELVES WERE BROKEN, I HAVE ASKED MANY TIMES TO DEALER BUT HE IS NOT GIVING PROPER ANSWER. I AM RESIDING AT KOLHAPUR . PLEASE GIVE ME ANY WAY TO GET SHELVES.
REGARDS
GIRISH PATIL.

stupied service in pakistan please contact us for good service in islamabad

my lg refegrator is not working pls sent u person to chek it
my cont no is [protected]

refrigerator door is not being closed good.
there is a gap (air is passing).

please do the needful.

Ravi
[protected]

LG — LG -Referigerator

I had bought the LG Referigerator on 14 dec 2007, It has a warranty period of 12 months. The referigerator started causing problems from the month of August, its cooling stops we have registered complaint against it in the LG customer care 4 times this are the details

w8c[protected] Aug
w8c[protected] Aug
w8c[protected] Sep
W8ca[protected] Oct

Now its hich time for us to go ahead with this model as its not functioning at all . When we ask the customer care people direct us to diffrent locations for a replacemnet of the same . As my problem is not address and since the fridge has now stop functioning I want a replacemnt for the same.

LG Refrigerator — Refrigerator getting heat and reduced Cooling

Hi, I have recently purchased a Refrigerator (Double Door, Intellecool). From last week I have observed that the Cooling has been reduced and the compressor is getting heat, though I taking all care about this house keeping.

I have informed this to the Customer Care, but have not heard back any suggession or action.

Faisal Imam
[protected]

My LG Refegrator is not working Please Sent u Person to Check it.

My Phone No.[protected]

ADD:-Mendoca House No.– 3,
Khalai Village, VidyaVihar(West),
Mumbai – 400 086.

respected sir,
long time my Referigerator timer problem,
i hope that u give me service, my Referigerator warrent in 1 year not complite.

LG Refrigerator — freezor door broken

door of my freezor is broken .so I can not use my freezor for the last one week
I went to one of the service centre in vellore. They told me me to go to the other service centre in vellore ., when I went there they have given me the toll free no . I recorded my complaint on[protected].. No action was taken. I repeated my complaint on 10-03-9. The service centre employee has promised he will send some body . today is 13-03-9 till now nothing has happened. This a shocking experience from LG

I lodged a complaint for unwanted noise in the refrigerator. Your representative had attended the defect about a week back (on 05.04.2009). Soon after your representative left the refrigerator stopped working i.e. the cooling became NIL & everything stores had to be thrown.
A complaint was again lodged & your representative again visited on[protected] & informed that the gas needs refilling (aprox charges Rs. 800-).
In this connection it is submitted that if gas has leaked, it is because of work done by your representative on[protected] who might have accidentally damaged some thing.
Please do not therefore charge again. Matter urgent.
This message is repeated as there was a typographical error earlier.

Dear sir,

My refrigerator is 2years old not cooling
So I want please you give me help.





LG Refrigarator
Modle No181GL 201GL
175Litter

Reffrence No-181PM CMSQEBN
74D01720-FA-5(0532)



your
Regards/priyaranjan kumar singh

Dear Sir,
My refrigerator is not cooling So I want you give me Immediately Help .
LG Refrigarator
Modle No181GL 201GL
175Litter

Reffrence No-181PM CMSQEBN
74D01720-FA-5(0532)



your
Regards
priyaranjn ku singh
Mo-[protected], [protected], [protected]
Address . A - 65/2, Alla Mohalla, Tehkhand, Okhla Phase - I, New Delhi -110020

Hi; My name is Keith and the reason for me contacting you is because of a refrigarator I purchaced some time ago.Six months after we purchaced this unit, we noticed one of the drawers had a broken track and one of the other drawers had a glass broken.So I said to my wife that we should call Cohens and have them repair these thing.My wife agreed so within a week I decided to call but during that week I noticed another problem.At any time of the day or night, the refrigarator would make a beeping noice.At first we thaught it was something keeping the door open but we checked it several times and did not make any difference. Then shortly after that I noticed the light would serge when the door was first opened. The light serging happened after Cohens service person looked at it, so I made the call to Cohens.They said they would send someone out to look at it and they did.The service person said that the seal around the door had to be replaced and that he would order all the necessary partss needed to repair the drawers and the door.I waited Five to six months and heard nothing. I called Cohens and a person by the name Harvey Hollaway finally got back to me and said the servce person was suppose to have taken care of it.When I called the service person Gordon Young, he said that he told Harvey Hollaway that the part numbers did not match up and Harvey said he would take care of it. I guess you can see where I am getting with this right? NOWHERE. I purchased this refrigarator on sept 22 2005 and according to the serial #, 303MR00145 Modle # LRTN22320WW, the unit was made in 2003.Maybe that is half the problem. This unit sat somewhere for 2 or 3 years.Please get back to me and tell me what can be done about this situation. I think the unit should be replaced. Thanks; Keith

hi i am satyendra singh.i have bought a lg refrigerator 5 days ago. the new one was deliver to me with less accessories.two days later i have detected a crack now shopkeeper is not cooperating me .please guide me for further action i am planning to go to upbhokta adalat.

hi,
i hav purchase LG refr...1 month back only
its compresser is not working

L.G. (FRIDGE) — LG CUSTOMER CARE SERVICES IS NOT RESPONDING

DEAR SIR,

I HAVE PURCHASED A L.G. FRIDGE 235 LTR. ON 30.03.08 FROM MHOW.

MY FRIDGE IS NOT WORKING FROM APRIL LAST WEEK. I LAUNCHED A COMPLAIN TO LG SERVICES 01.05.09 (COMPLAINT NO. W9C[protected].

ON 03.05.09 ONE OF THE REPRESENTATIVE CAME TO MY HOME AND INTIMATED ME THE COMPRESSOR GOT DAMAGED AND IT WILL BE REPLACED WITHIN 2 /3 DAYS TIME.

BUT REGRET TO SAY TILL WRITING OF THIS MESSAGE NO BODY FROM YOUR SIDE IS NOT RESPONDING AND EACH AND EVERY TIME WHEN I CALLED THE PERSON VISITED MY HOUSE GIVING ME ASSURANCE THAT “PROBLEM IS SORTING TOMORROW”

KINDLY DO THE NEEDFUL.

REGARDS,

SURESH BHASKARAN
PLOT NO. 32,
NEAR POWER GRID
SHANTI NAGAR,
MHOW, DIST – INDORE (M.P)

MOB. NO. : [protected]

I D.N.DWIVEDI e mail add. ([protected]@rediffmail.com) from Bhopal LODGED ONE COMPLAINT REGARDING EXCESS ICE FORMATION IN MY FRIDGER BOX AND NOT FOUND COOLING IN THE LOWER PORTION OF MY FRIDGE(MODEL SFF GL-23TMSFF) ON04/04/09 AND GOT COMPLAINT NO. W9C40400275 AFTER THIS COMPLAINT AND AFTER REPETEADLY REMINDER TO CUSTOMRE CARE CELL AT BHOPAL (GOVINDPURA) CO. REP. APPROACHED ME ON 09-04-09 AND REPLACE THE THERMOSTAT AND CHARGED RS.335/- FOR RENDERING THEIR SERVICE. I AT THAT TIME TOLD HIM THAT I MYSELF FEEL THAT IT MAY NOT BE THE REASON FOR EXCESS FORMATION OF ICE IN THE FRIDGER BOX AS IT CUT OFF VOICE IS CLEARLY HEARED AFTER DUE INTERVAL, ANY WAY THE PROBLEM STANDS AS IT IS. NOW FROM VER Y NEXT DAY I APPROACHED AND REMIND MY PROBLEM TO CUSTOMER CARE AT GOVINDPURA BUT ALL IN VAIN THEN AGAIN I LODGED MY COMPLAINT THROUGH TOLLFREE NO.AND GOT COMPLAINT NO.42305412 DTD 23-04-09 AND EVEN AFTER THAT COMPLAINT THE CO. REP. NOT HEARED TO ME. AFTER NOS. OF CALLS FROM MY SIDE ULTIMATELY THEY APPROACHED MY AFTER 8 DAYS FROM MY LODGING OF COMPLAINTS AND ALMOST ONE MONTHS FROM MY ORIGINAL PARTS REPLACEMENT DATE. THEY AGAIN CHARGED RS.626 BY SAYING THAT SOME PART IS AGAIN TO BE REPLACED AND THE COST OF THE PART WAS RS.76 AND RS 400 IS CHARGED AS "gn charging" AND RS.150 AS "TRANSPORTAION CHARGES". AND THE FRIDGE WAS TAKEN TO WORKSHOP AND RETURNED ON 04-05-09 AFTER SUCH REPAIR MY PROBLEM WAS NOT SOLVED AS THE ICE FORMATION IS LITTLE BIT LESS IN QTY. IN THE FRIDGE BOX AND IT IS ALSO STARTED FORMATION IN THE LOWER SID OF FRIDGE (IN INSIDE BACK WALL OF FRIDGE) AGAIN I STARTED TRYING TO TELL MY PROBLEM TO CUSTORMER CARE BHOPAL AND EVEN MR. NEKESH GARG YOUR AREA SALES INCHARGE ( MOB NO. [protected]) IS APPROACHED AND EVEN THE NO PROPER RESPONSE IS FOUND AND EVEN AFTER SPENDING OF RS. (ABOUT) 1000 MY PROBLEM IS AS IT IS TILL THE DATE I.E.15-05-09. I THINK IT IS THE POOREST SERVICE OF LG PRODUCTS IN INDIA AND FEEL MYSELF THAT I SHOULD NEITHER PURCHASE YOUR PRODCUTS IN NEAR FUTURE AND NOR ADVICE TO PURCHASE TH SAME TO MY NEARS AND DEARS. I AM NOW ALSO PREPARED MY SELF FOR MOVING TO COSUMER COURT FOR THE MENTALLY AND FINACIAL LOSS SUFFERED BY ME DUE TO YOUR PRODUCT.

I have bought a LG Refrigerator in march 2008. It worked smoothly till october 2008. In November 2008 the fridge was packed due to winter and avialability of another refridgerator in my house. Since march 2009 it is creating problem and cooling is not proper . I lodged a complaint with messers Ashwini electronics Lal Bangla Kanpur, the vendor of the fridge on 7th April 2009 they charged service charges Rs 2250. His employe visited my house but no repairing has been done by him. He reported that fridge is ok, even though the same was not working properly. We again lodged our complaint and the employe of M/S Ashwini eletronics repeated the same activity on 28th of April. He adviced to keep the fridge in a big /airy room. The fridge is kept below the AC window. The same is not performing normally. We asked to your service center at Sharda Nagar and Saket Nagar for our problem but no result came out.The representative of Saket Nagar service cener adviced to contact the vendor as he has charged for service charges. We have repeatedly called him over his mobile number [protected]. The vendor is not cooperating at all. We request you to take back your product and refund my purchase price or to get the problem solved within a weeks period.

LG Refrigerator — very bad after sales

very rude engineer from lg electronics

my refrigerator is not working. i have two time complain to custmer care but they are not reply my
plz check it

kindly send ur executive

LG OFFER POOR SERVICE TO CUSTOMER. REFRIGERATOR THEY MADE IS VERY POOR AS COMPARE TO OTHERS. SUCH AS SAMSUNG GODREJ.

hello sir,
I Raju Balappa who had puchased the LG refrigerator 2years back.Now the problem occuerd that the cooling system is not so well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of double door...and in both the side upper and lower part the cooling power is not so well..the contact info ...is given below...



Raju balappa,
Room no.197, nr.mukthi dispensary,
Wireless road, juhulane, andheri(w), mumbai-400058.
Tel:[protected], mob:[protected].

To
Marketing manager Noida / Regional manager Jaipur
L.G. Home App.
sub: - Replacement of faulty refrigerator
Dear,
I had purchased a 320 ltr. LG Fridge with S.No. GL-325 PMG. Approx 8-9
months back
Two months after, there was a problem in cooling system, which was never
attended by your local agent after several telephonic reminders
Now again this time no cooling at all in my fridge, which was informed to your helpline customer care vide complaint no. N9C606/235 as 06/06/09 but no action was taken
Again I have book complaint no. N9C6100 7947 on 10/06/09 for not cooling & one of your local agent technician name Mr. Rafique come to my place and after inspection of my fridge he conformed that there is a problem in compressor & we have to replace and will be under warranty . But I was shocked today, when another tech Mr., Amin came to my place and started repairing my fridge i.e. (recharging gas in system which he should have ask me before filling) without informing us anything and ask me to pay Rs. 945/- for refilling of gas.
I am surprised how your local agent is attending such complaints & why he has failed to replace my defective unit? Will you please look in to this matter & do the needful i.e. replacement of compressor at your earliest, at no cost

FAILING TO ATTEND MY FRIGDE AT PRIORITY I HAVE NO OPTION TO GO FOR LEGAL ACTION

Have been a victim to this problem. Though we had purchased the product only in Sep 2008, right from installation to problem resolving the service engineers have been rude. Also the product frequently fails giving miserable lifetime. The cost was on the other hand high... for the investment made to face so much inconvenience is not warranted.

LG Fridge — NOT WORKING

I HAVE PURCHASED DOUBLE DOOR FRIDGE IN FEB -09, COOLING MECHANISM DID NOT WORK DURING INSTALLATION AND DEMO TIME . SERVICE COMPLAINT LODGED AND GAS FILLING HAS BEEN DONE. AFTER THAT IT WORKED WELL. AFTER FEW MONTHS AGAIN THE SAME PROBLEM RECURRED AND AGAIN SERVICE COMPLAINT LODGED AND SERVICE PERSON NOT REPORTED PROMPTLY AND DEFECT NOT RECTIFIED EVEN AFTER TWO DAYS. KINDLY INSTRUCT THE CONCERNED AUTHORITY AND IF REQUIRED CHANGE THE DEFECTIVE COMPRESSOR/ RELEVANT PARTS IMDLY.

Hi, My refrigerator is having some problem in cooling, so we registered a complaint at LG Care and a technician came and inspected and said that one part needs to be replaced and will be done on 24hrs. It is more than 10 days no one has come to replace neither any one from LG had contacted informing the delay. Several attempts were made to call the Call centers but all of them give fake commitments.

Its a shame on the reputed brand like LG and the people working there.

My request ID is W9C61504374

LG — LG Refrigerator

Dear Sir,

We have purchased a LG Refrigerator ( Model No 258 VA4 ) from Khosla Electronics Pvt Ltd, 37/1 Diamond Harbour Road, Kolkata – 700034 on 3rd June 2009.The fridge was delivered to our house on 4th June 2009 by the dealer, but we were not given the guarantee papers, the user manual and the pair of key set.The matter waqs brought to the notice of the dealer who assured to look into the matter and arraage to give the same within one or two days.But still after three weeks we have not been given the same.

We have also intimated the matter to your office two weeks ago and to which we have received an acknowledgement reply to look into the Case.

But it is a matter of regret that even after so many days, a big MNC LG have not cared to address the Customer’s Complaint and neither they have cared to enquire why the materials ( the pair of Key Set, User’s Manual and the Guarentee Card ) was not supplied with the Fridge itself – as a sign of fair trade practice.

Would the LG Management care to see and say on the matter even now.

Thanks

We purchased LG double door refrigerator 270 lites on 21/11/2008 from Vijay Sales, Goregaon (East) Branch.It is still under warantee .It is not working since last 4 days.(Absolutely no cooling at all).
Kindly help immediately

LG One Door — Fridge Not Cooling

I bought this LG One Door Fridge one year agao.
Last night I clean the fridge as in the freezer there are so many Ice that I couldn't keep things inside.

Since the ice is so thick that I use a knife to take it out. Suddenly while I was cleaning there come out some vapour with a little noise. After that my fridge is not cooling down.
I read in the internet that there is a gas in the Fridge that is keeping it cool and heard that it cost most than it worth. Can it still be fix?

Heard that this gas cause depletion of Ozon Layer and hence it is beyond repair.
I am not sure whether the vapour is that particular gas or not.
Your kind comment is appreciated.
Cheers.

Refrigerator getting heat and reduced Cooling
Hi, I have recently purchased a Refrigerator (Double Door, Intellecool). From last week I have observed that the Cooling has been reduced and the compressor is getting heat, though I taking all care about this house keeping.

I have informed this to the Customer Care, but have not heard back any suggession or action.


Thanks & regards
Mallareddy
+91-[protected]

call me [protected] / [protected]

complaint og refrigerator

Hello Sir,
My refrigerator is not cooling & stinking smell is coming hot air is coming in my LG refrigerator . So I want you give me Immediately Help .
LG Intello Refrigerator

LG Refrigerator — Surprise Gift till not received

Dear Sir,
I have brought a Refregerator (Model no. 258 VIS)from your Sale at Ghatlodia Ahmedabad on dated 12/07/2009.
In this sale there is scheme of lucky draw for LG Mobile phones. and i am the lucky winner at the number 5th, Mr. Nilesh Darji and my coupen no. is 7839. I have done the down Payment at Keshar Electronics, Bhuyangdev to Mr. Alkesh Prajapati. Still i have not recieved the my price.
So i just want to know that it is only the company drama for gift or custormer will get real benefit.
If company will give the gift, then let me know when, where & how.
I am using the LG Products like phone, A.C. refregerator etc.
Please help,

Nilesh darji
D/13, Shayona City, Part-4, R.C.Technical Road, Chanakyapuri, Ghatlodia, Ahmedabad
Phone.[protected] Mobile. [protected]

dear sir;

sub: refrigerator accessories spares.


My Refrigeratore inner trays are damaged. i want new accessories inner tray.
where its availabel and send the address soon.




regards

md ghouse
cell: [protected]
email: [protected]@airtelmail.in

LG Refrigerator — leakage of water

i purchased LG refrigerator 190 lit 3 years back, im not happy with this product, from last one year there is a leakage.............

LG-Refrigerator — Not working

Body of the refrigerator is getting heated.Any thing kept in refrigerator is getting rotten.
Not able to get ice cubes.

I HAVE PURCHASED LG REFRIGERATOR YEAR BACK BUT FOUND PROBLEMS IN THE COOLING. ALTHOUGH THE ISSUE SORTED ONCE, IT HAS AROSED AGAIN.PLEASE ADVICE

This is related to the appliance (Refrigerator )that I have purchased from your company on date 21st Feb. 2009 having invoice number RL/3875.
Three times I got problem in the refrigerator from the day of purchase. The problem includes cooling for that I have already paid massive amount to the vendor from where I have purchased but the problem is still there. So I want a replacement of the Refrigerator.


Revert me asap .

The details of the Refrigerator is as below:-
LG refrigerator model GL-328LAG4 310 Liter
C.M. serial no 1791
Invoice No RL/3875
Date of purchase :- 21-02.09

Vendor detail: -
RADIO VISION, BK. Mart, Malviya Marg,
Near Bhagat Singh Chowk, Hazaribag, (Jharkhand), pin 825301


Customer detail:-

Name:- INSPECTOR S.K.OJHA, BSF (BODER SECURITY FORCE )
Shakti Ganga Niwas Ashok Nagar
Near Forest office, Kanhari road, Hazaribag, Jharkhand
Pin:- 825301
Phone:- [protected] /[protected] / [protected] /[protected]

LG ref — some time not cooling

Dear sir,

Last week 2 or 3 days some time cooling condition good...
some time full days not cooling but heating much...


Please check this one....

Reg
K.Mariappan..
[protected]

ihave brought LG refrigirator three years back at next electronics Secunderanbad, i see there is less cooling and now the door is damaged, kindly i want to known where is the LG servicing centre at secunderabad, Anhdra PRADESH. PH.NO.27953250.We are residing at old Bowenpally

LG Refrigerator — product not delivered even after full payment

I purchased a lg refrigerator on 12.11.2009. The big bazar team committed to deliver it by 22.11.2009, but even after several reminders they are just pushing on the dates of delivery. Its almost 1 month the product is not delivered yet. They harass their customer like anything.

LG — Refridgerator Product not delivered after payment

Hi,

I have bought an LG refridgerator on 24th December from the LG showroom in Marathalli, Bangalore. The product was supposed to be delivered on 27th Dec between 12-3 PM. But the product was not delivered. The showroom manager gave me lame excuses and deferred the delivery date to 28th Dec. I agreed to it but still they did not deliver the product. I therefore am forced to lodge a complaint against them. Please suggest what can be done in this regard.

Name : Narayan D Jaisingh
We purchase LG double door 320 ltr fridge in nov. 2008 after one yr. started giving problem above door was getting cool below was keeping hot and also consuming more units.
I asked local vendor, all LG fridges are having such problems
I kept 4 days off and when started all water came out fridge started working, this type of problem i never seen in my earlier Godredge fridge.
Before buying LG fridge ask no. of people around area.

Dear sir,
i bought a LG double door fridge in 2008 october, Now the fridge was no cooling in Frizer compartment and bottom compartment.I inform to customer service on 24.12.2009. service person came and identified timer not working so we have to change new one it cost Rs 300 and service charge 275
he changed timer and he told contact me after the cooling is happening or not since not working
second time service person came and told breaker problem i will change the breaker.Now he was saying no spares.for the past seven days fridge was not working.i informed to customer service in Kancheepuram phone[protected].I bought a fridge in Balaji electronics, Gandhi road kancheepuram, tamilnadu. Please take necessary action as soon as possible.

Regards,

S.Anand mobile [protected]

No.3 Arunugapettai St, Wallajabath
Kancheepuram Dt 631605

regular leakage of water from the bottom and sound occurs from the door.

hello sir,
I sushant kumar vivek who had puchased the LG refrigerator one and half years back.Now the problem occuerd that the cooling system is not well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of double door...and in both the side upper and lower part the cooling power is not so well.. please quickly take necessary action, as we are facing acute problem.the contact info ...is given below...


sushant kumar vivek,
flat no.104, Govind palace,
Anandpuri harmu ranchi, jharkhand-834012.
mob:[protected], [protected].

I purchased LG 500 lts refrigerator but still that not working
no cooling in Frizer compartment and bottom compartment
please attend my problem

my ph no:[protected]

L.G Refrigerator — NOT WORKING

THE REFRIGERATOR IS NOT WORKING FOR THE LAST 14 DAYS. A TECHNICIAN CAME ON 17.2.2010 AND TOLD THAT THERMOSTAT HAS TO BE CHANGED. HE TOLD HE WILL COME WITH IT AFTER 2 DAYS. BUT TILL NOW THE COMPLAINT IS NOT SOLVED AND NOBODY CAME. WE FOLLOWED HIM CONTINEOUSLY ON HIS MOBILE NO.[protected] AND HE TOLD THAT HE WILL COME ON THE NEXT DAY. BUT TILL NOW HE WON'T COME AND SOLVE THE PROBLEM.

LG Refrigerator — DISSATISFACTION

KINDLY NOTE THAT I PURCHASED A REFRIGERATOR FROM YOUR SHOWROOM AT SHIPRA MALL ON 14/03/10.THE ORDER NUMBER IS [protected].
I WAS CONFIRMED THAT THE DELIVERY WILL BE DONE ON 14/03/10.
IN EVENING I WAS TOLD THAT THE DELIVERY WILL NOT BE POSSIBLE.I WAS ADVISED THAT THERE WAS SOME COMMUNICATION GAP BETWEEN THE SALESBOY & THE PERSON WHO ORDERS THE REFRIGERATOR.
THE REFRIGERATOR WAS BILLED BEFORE 3:00PM SO THE REFRIGERATOR SHOULD HAVE BEEN DELIVERED TO ME ON 14/03/10( AS PER SALESBOY).
THE MANAGER PRESENT AT CUSTOMER DESK CONFRMED ME THAT IT WILL BE DELIVERED ON 15/03/10 IN THE 1ST HALF OF THE DAY.
HOWEVER IT WAS NOT DELIVERED.WHEN INQUIRED IT WAS TOLD THAT THE PHONE NUMBER WAS WRITTEN INCORRECTLY ON THERE RECORDS.
THE REFRIGETROTOR WAS DELIVERED TO ME AT 5:30 PM.
NOW THE REFRIGERATOR IS NOT INSTALLED.UPON CALLING I AM ADVISED THAT I HAD NOT BOOKED THE ENGINEER.
THE FEEDBACK IS VERY NEGATIVE & THE ATTITUDE OF YOUR STAFF IS VERY INDIFFERENT.ITS LIKE THEY HAVE SOLD THE PRODUCT & THERE DUTY IS OVER.

get surprise gift — verify

i was recived message my mobile no-[protected]
you are the lucky one to get surprise gift from ORANGE TELECOM. so sent your details to our iD [protected]@live.com you will send u further details om mail.
My mail ID - [protected]@yahoo.co.in
my mobile no-[protected]

I have been facing cooling problem in my LG refrigrator GR-S352QLC. I registered a complaint regarding the problem to Mr VIRENDER KUMAR in service center Bathinda ( pb.) on 16/03/2010 around 12 o' clock & he ( Mr Virender) told me that i m sending the technician at your home as soon as possible.i waited for the technician on that day till 4pm, but he didn't come, then i made a call to service center again this time phone was attended by a lady and she consulted the complaint with her senior and told me that "Technician is coming to ur home" .
when the techincian wasn't came till 9pm on that day, then i again made a call to Mr Virender asking about the technician, then he told me to register the complaint to customer care only then the technician will come to you.. then i made a call to cutomer care and then i registered my complaint to customer care.My complaint no. is C[protected](16 March 2010)
Next day on 17/03/2010 when i made a call to Mr Virender and he told that the techician will come to your home aroun 3-4 pm, but technician not came.Few hours after waiting i then again made a call to Higher authority on their mb no'-[protected] and they told mr virender to attend the complaint of the customer then, they sent the technician to our home around 7-8pm.after examined the refrigator he told me that the problem is occured just because of some BIOMETAL and told me that i dont have any BIOMETAL with me.
On date18/03/2010 i went to service center where after consulting to technician Mr. Parvinder, he fill a form and told me that i will visit to your home in evening at 5-pm, but till date on 21/03/2010 no body have came to attend the problem.
today on (21/03/2010) at 5pm i made a call to customer care they told me that we have canelled your complaint because we didn't found your residence address.It is strange to see LG have employed such kind of rediculous people who r making of the company itself, as well as the customer too.I dont understand how can they say that they have'nt found our address when one of the technician had already visited our home on 17/03/2010 . Such people should be treated in a manner that they dont make fool of the customer and the company too as to every good company customer satisfaction is the first priority.
Hope to get a positive response from your side.
Your's Sincerely
PRITAM SINGH
Bathinda (pb.)
[protected]

Dear Sir

I have a refrigerator of your company which is not working properly.So, it is my request that plz send somebody to check it and remove the problem on my below address.
Vijay Tiwari
A-2, Allahabad Bank Co-Operative Housing Society, Mayur Kunj, Mayur Vihar,
Near Nagarjuna Appartment, New Delhi .
[protected], [protected]

dear sir
i have purchased LG refigerator 240 litres double door on 14-march-2010(Sunday) just before 10 days but that frig is not working from starting. I complained on 21-march-2010 but no body came to see/check the frig. its totaly wasting of my money.
my request id is-C[protected]. please do something and send any body or change my product with same model becuase that frig has not worked even for single day.

thank you

Rajesh Jangade

LG — Fridge not Working

WRONGLY I purchased a LG refrigerator in 2008 (230Ltr.) after one month the bulb was FUSED, I call the costumer care & they send me person for check-up & he says that you have to pay the money then I will bring the new BULB. I leave it as it is.
in March-April the fridge was going automatically off & on. I book the complaint against No:c[protected], they send me person to visit, The person came & ask for money first.
after that I have not seen any body.I THINK THEY NEED ONLY MONEY NOT CUSTOMERS SATISFACTION.
I DON"T THINK LG IS SERVING BETTER< THEY HAVE ONLY NAME THERE.

I REQUEST THE PEOPLE THAT DON'T GO BIG COMPANIES NAME SEE THE SERVICE & SATISFACTION.

THANKS & BE CARE FULL FROM BIG FISHES

AHMED
[protected]

LG Refrigerator — Improper cooling

My LG fridge is not cooling properly in the freezer and main refrigerator.

LG — Refrigerator not working.

Dear Sir,

REFRIGERATOR OF LG MAKE PURCHASED IN DEC'08, IS NOT WORKING. KINDLY DEPUTE YOUR SUITABLE SERVICE ENGINEER TO THE ADDRESS GIVEN BELOW AT THE EARLIEST.

Thanking you,

Yours faithfully,

(AK BANERJEE)
QR.NO. B-406, NH-3
NTPC COLONY,
RIHANDNAGAR
SONEBHADRA (UP)
Mob [protected]
[protected]@rediffmail.com

LG — REFRIGERATOR PROBLEM

HI SIR ,
PLEASE HELP ME AS NO POSITIVE RESPONSE FROM YOUR HELPLINE AS YOUR REFRIGERATOR IS GIVING SOME PROBLEM HELP ME FOR BEST SERVICES CONTACT TOMORROW AT[protected] .
PRASHANT KUMAR GUPTA

LG , REFRIGERATOR — REFRIGERATOR

HI SIR/MADAM
PLEASE HELP AS THIS GIVE NO RESPONSE AFTER SEVERAL COMPLAINTS URGENTLY NO RESPONSE AS MY REFREGIRATOR GIVING PROBLEM PLEASE OR CON AT [protected]
REGARDS ,
PRASHANT KUMAR GUPTA

LG Refrigerator — Water came out from Refrigerator

Sir, My name is Gaurang A. Ajmera. I am from Bhavnagar, Gujarat. I have Purchased 225 LTR. Refrigerator of LG Company from Vinal Electrics, Near Ambaji Street, Near Saurashtra Samachar, Bhavnagar before 3 months. Sir, the problem in it is that, when I push the "De-freeze" Button, the ice water does not de-freeze and came out of the Refrigerator. Please check my Refrigerator.

My Name & Address is as under :-
Gaurang A. Ajmera, Vadva Chora, Thobhan Mehta's Street, Dabhi's Delo, Bhavnagar-364001(Gujarat).
Email ID :- gaurang.[protected]@ymail.com
Mobile No. :- 91-[protected].

Please reply immediately.
Thanking you.

Dear Sir,

I Hiralal B Patil who had puchased the LG refrigerator on nov 2010.Now the problem occuerd that the cooling system is not well.I request you to come and see what the problem is and make it well as before ...the refrigerator is of double door...and in both the side upper and lower part the cooling power is not so well.. please quickly take necessary action, as we are facing acute problem.the contact info ...is given below...

Hiralal B Patil - [protected], [protected]
Plot No B5/396
Sidharth Bunglow,
Sama Savali Road, Kareli Buag
Vadodara 390018

I am resident of Noida and bought Side by Side door refrigrator a few year back. It has been doing well till it went out of order due to power fluctuation. And there started a series of woes. The latest one being - "The vegetables kept in the vegetable compartment freeze." This is better than the previous - both the fruits and vegetables kept in the respective fruit and compartments used to freeze up.

Company engineers keep on blaming this on the Rainy Season - the cold air in the compartment settles down causing the temperature to drop too low in the lower compartments.

What i can't understand is -

a) Why is it impacting the vegetable compartment only and that too when vegetable compartment is on top of fruit compartment?

b) what are the temperature sensers in the compartment doing?

Anyways, despite multiple complaints (C[protected], C[protected], C[protected], C[protected]) it still the same and the last one is finally closed with me receiving this SMS - "Your Service Request C[protected] is closed. (Reason : Demo/Service Not required by Customer ).If need any further assistance pls SMS "Service" to [protected]."

If you can't solve the problem then frustate the user to stop chasing you :-(

I m also face so many problem with LG products . I m Amit Chauhan
below are the my complain details

Call No Product call Recived Call Transferred
C[protected]REF ashok kumar Domnik & Dharmender singh

i have been put on call more than 1 hour but result are Zero. finaly they denay to gime me service for my product. No manner How to speak with Customer.

I will suggest not to Buy any LG Products . if the service is like this why dont we go for any china Products atleast we will not be insulted

LG Refrigerator — DEFECT IN DOOR

Dear Sir,

My self Ghanshyam Katchhi, i have complaint regarding my refriderator that there is a some defect on door, i have already done a complaint to M/s. Rahul Electronics on dated : 25th Sept 2010 & 2 times the concerned person had came & taken the report but till now there is no any action from the companies side. so kindly take corrective action as soon as possible.

Fridge Purchased From M/s. Rahul Electronics Pvt. Ltd., Dahisar, on dated 05th June 2010. Bill No. 51629 Modle No. GR-T267BTB

My Address: "B" Wing, 1301, Shantivan Bldg., Devi Das Lane, Near St. Lowrance School, Borivali (West) - 400 103

L.G.REFRIGERATOR — REFRIGERATOR

Dear, I have recently purchase a refrigerator 270 liters. but there is big noise at the time of power cut off.. Always I am interested in L.G.products. I have L.G.products of washing machine, T.V., D.V.D., Mobile , computer monitor but I am not satisfied with this Refrigerator. so plz try my problems. because there is a noise which we can hear from even 10 meters away..

Dr.D.K.Patel

Plot No. 1077/1, Sector- 13/C, Gandhinagar, Gujarat

Mo.[protected]

email/ [protected]@yahoo.co.in



With kind regards...

Dear, I have recently purchase a refrigerator 270 liters. but there is big noise at the time of power cut off.. Always I am interested in L.G.products. I have washing machine, T.V., D.V.D., Mobile, computer monitor but I am not satisfied with this Refrigerator. so plz try my problems. because there is a noise which we can hear from even 10 meters away..

Dr.D.K.Patel

Plot No. 1077/1, Sector- 13/C, Gandhinagar, Gujarat

Mo.[protected]

email/ [protected]@yahoo.co.in



With kind regards...

Dear, I have recently purchase a refrigerator 270 liters. but there is big noise at the time of power cut off.. Always I am interested in L.G.products. I have washing machine, T.V., D.V.D., Mobile, computer monitor but I am not satisfied with this Refrigerator. so plz try to solve my problems. because there is a noise which we can hear from even 10 meters away..

Dr.D.K.Patel

Plot No. 1077/1, Sector- 13/C, Gandhinagar, Gujarat

Mo.[protected]

email/ [protected]@yahoo.co.in



With kind regards...

l g /refrigerator — not working

i purchased lg / refrigerator 2 door model GL 295 TMG4,280ltrs. on June 3rd 2010 ,within 1 month it started giving me problems,1st the gas got over ,they repaired it,in august again same problem and they repaired it. now again it is spoilt,the technician says the pipe line is choked,this was on Saturday 23rd.Oct. till today no one has come to repair it.I want this fridge to be replaced.what should i do?

TO REGESTER A COMPLAIN

LG Refrigerator — Fridge is not cooling

My LG Refrigerator is not cooling for last few days & i am trying to contact the service center through mobile ,phone but it is not working.Some number is not in use ,some are of ranchi or elsewhere as on internet.I have bought it in July 2005.My resident is in Kurji,Vikash nagar (K.K.Singh lane). What should i do now?.my no. is [protected]

LG Refrigerator — Not Working from a week

I have purchesed a Refrigerator from Patna LG Shop. It is not wroking from previous 5 days I tried to call the number but the number is always busy and out of coverage area. So I complaint through e-mail.

Aurn Kumar Gupta
Dehri On Sone, Rohtas
[protected]

L G Refrigerator — it is not working

i have purchased a double door refrigerator 6 months before from dass electricle of L G company. it has problem in cooling. i have registered complaint to their call centre but they r not responding so i want to complaint against them according to consumer protection act.

Dial turned to maximum coolong but not effective

LG Refrigerator — Insufficient cooling

Complaint first placed on 24/12 re insufficient cooling in the fridge, leading to spoiling of food. Local contact assured service, but no-show yet. Situation urgent.

The Customer care service of LG is very poor.The service centres most of the time cancel a complaint without any reason.

LG Refrigerator — chiller plate not properly placed

chiller plate is not placed properly from the very beginning, and we are complaining since we purchased, but no one is taking proper action.
last complaint number is:- RNA[protected], date 16th march 2011 at 12 noon.
You are requested to replace our fridge as soon as possible because this fridge is initially defective.

LG/refrigerator 270 litres — not functioning well

sir i had bought a LG refrigerator capacity 270 ltrs last year... from last three it is not functioning well..
i had lodged many comlainits regarding the product but company personnel didn't satisfied us.. the refrigerator is in warranty period.

LG — LG refrigerator not working

Dear sir
I am an LG Consumer of a double door Refrigerator 245lts. the purchase date was 1 august 2010,but the fridge had some technical fault,it stopped cooling, which is according to the present date is in warranty, but the technichal person who came charged Rs. 112+333=445rs, & said that it is not covered in warranty.
Following are my complaint No's on LG customer Care,kindly look into the matter urgently..
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
Regards
Deep Gupta

LG Refrigerator — Poor quality of service

Hi,
My LG refrigerator which is just more than 2 yrs old is not working. I raised multiple complaints almost 3 weeks back. After a week of complaints finally one person came to visit and told that the part that is faulty is not in stock and he raised a requirement for it saying that the part will be available by 5th Apr. It is 14th Apr now and after calling the servicing agent Sachin, he just referred me to his supervisor Mr. Balaji (cell num [protected]). This person just tells me to call later without even listening to my problem. Is this how LG handles after-sales service??? And if this is how they process paid repairs I wonder how they take care of repairs within warranty period. I really regret having bought an LG product. Would definitely avoid any LG product in the future and also suggest the same to all my friends and relatives.

LG — REFRIGERATION PROBLEM

lg people came to rectify my problem ...and assured me that it will hv a warranty of 6 months....next day the fridge was not working..i called them again and he told me that in 24 hours someone will be visiting my place.....but its almost 10 days and minimum of 3 reminders still there is no response from their side...

what should i do ...??

LG Refrigerator — Complaints not being attended

I had bought the LG side by side refrigerator model GC-B217 FLC on[protected]. On installation by service engineer Mr Hardeep on 23-4-11, it was found that two racks on the door of the freezer are cracked and need to be replaced. He told me that he will send an installation report to the company and it will be replaced in 2 days. When nothing happened for few days I called up the customer care on 29-4-11, 2-4-11, 4-5-11, 9-5-11 and on 13-5-11. I was sent a sms by LG that the defect will be rectified by 8-5-11. It is a long time and despite several reminders and spending more than 2 hours in total on phone talking to customer care several times; my complaint is not attended yet. And there is never any satisfactory reply. Calls sent to grievance cell to ms Sapna Bhatt on her telephone number [protected] remain unanswered all the time. A telephonic talk with Mr Shubhanker Dev' Area Service Manger on 4-5-11 also failed to rectify the defect found in the refrigerator during installation.

Same problem with me. & company people are not able to repair even in warrenty period. They just igore complaint of customer.

LG Refrigerator — complaint on the service Agent - Canon Refrigeration, Ameerpet

We have a LG Intellocool refrigertor bought from Hyderabad. The fridge was not working properly so we gave complaint to the authorised agent M/s.Canon Refrigeration, Ameerpet (Mb#.87901363/ [protected]/ [protected], who have come last week and repaired the fridge and v paid them Rs.1500/-, again now after week the fridge is having same problem, when we complaint the a bove cannon service people at troubling us since 2 days and today is thrird day nobody is responding to oru call.

Can somebody help us.

Shailaja
Mb#.[protected]

LG — Refrigerator is not working

I have EMC
Start date........[protected]
End Date.........[protected]
my ref. is not working so please repaired it
Address...........Chaudhrana , Fatehpur Pin.......212601
Mob. [protected]

I have refrigerator of LG company. its double door. in the upper freezer part some curd has been spill. this curd has reached to the hole provided for cooling in the freezer. what should i do. please mail me: [protected]@yahoo.co.in

Refrigerator LG Model — Refrigerator is not working

I buy a Refrigerator of LG Company. We power on the Frizge for around 8 hrs but, it is not cooling.
We complained to the Dealer. After 3 days,one guy (said he is from LG Company) came and saw what is the problem, he told me that the cooling system is not working, within 4-5 working days we will replace Refrigerator. He took sign on the complaint letter and the xerox copy of the bill.

Today, it is around 25-27 days completed, but there is no response from the Dealer.

What can we do ...........? at this stage.

LG Refrigerator — problem in the fresh basket

Team,

We purchased an LG refrigerator (product no: GL-308VSX5) in Kanpur on 3rd November 2010 from Richa Electronics, Kanpur, Bill No: 844. The refrigerator is facing problem as the vegetables do not keep fresh and there is ice accumulated in the fresh basket. The customer care representative has visited the place and is giving false excuses. The water in the normal section freezes and this was told to the person also.
Please look into the matter and have the same resolved.

LG Refrigerator — not giving proper service

Dear Sir, my self Nitin Trivedi, i buy a LG refrigrator, after 2 month of purchase its compressor is not working. i went to dealer M/s- Swar Sangam Radios , chhatarpur (mp) , he behave with me very rudly and say what you want to do, yo can do. i say i ll go to consurem forem, he say go...plz do the needful