hi,
This is Praphul. I purchased LG refrigerator model GL-265TMG4, From Amit Enterprises, 70, Sarojini Nagar, Main Market, New Delhi -110023.
I purchased on Thrusday evening 12/06/2008 paid the amount there only. The sales man told that it will be delivered within 1 hours. My home is 15mins by Auto from the Shop.
i did'nt recieved on 12/06/2008, they gave a excuse that they did'nt have the product in their godown and promised to send the Refrigerator on Friday 13/06/2008 by 2:00pm .Again, to my surpise ... i did'nt recieved the Refrigerator on time. The excuse was its raining. Is it that LG did'nt do business in Rainy season? they told that i will recieve by evening on friday 13/06/2008. i did'nt recieved it. this time excuse was the vehicle which was carri ng the Regrigerator to their godown was struch in Traffic. They told me i will recieve today morning. Today, i ranged them they told that the is ricksaw wala has not come, is it that i have to arrange it?
i more thing when i ring them first they pick the phone and say that in 5 mins they will ring back ...but they never ringed back...and also when i ringed they did;nt pick the Phone...
Is this the Service provided by LG dealers...i am sorry no one is going to this Amit entreprises in Sarojani Nagar .
hope that other customer not face this problem...
regards,
Praphul
Aug 14, 2020
Complaint marked as Resolved
I had called up the customer care for my complaint and Mr. Virender Singh came to see the machine and told us the problem of gear assembly.He told us that some other person from the company would come but even after repeated calls no one came for 10 days. I had to get it done from a private person.
If the customer's complaint is to be taken so lightly then what is the use of such a service. Kindly look into the matter so that othe customers do not suffer like me.