LG Electronics Complaints & Reviews

Dear SIR
Myself Sri Sharad Chandra, resident of C-50, sec-N, Aliganj, Lucknow, has purchased a LG microwave oven from e-zone, shop no. F, 2nd floor, Fun Republic, Gomti Nagar, Lucknow, on 24th June 2008, vide cashmemo number T 12/ 1930 with following details- Modle LG-396W-MW for Rs 5390/-. The same set was defective and was out of order for 7-8 times since last two months. Every time factory engineer visited his residence and repaired the set but every time set was out of order within 2-3 days. Now I very kindly request you to get this defective set replaced.
Thanking you
Your sincerely,
Sharad Chandra
C-50 SECTOR-N ALIGANG
LUCKNOW U.P.
[protected]
Mkumar.[protected]@gmail.co

Dear Sirs / Madam,
I have brought one LG refrigerator with model GL-191 PMGE 4/2007 on 03/12/2007.I have a problem of cooling in the product. I lodge the complaint on no.[protected] on 16/08/2008. Very same day the technician has attended the problem and found there is problem with gas. By promising he will solve the problem very next day by bringing gas charging kit.
After that day I keep on calling the service center no. [protected] they assuring me every day it will be done today. But up till date the problem has not be rectified. I ask them for the concern person they simply keep me on hold and cut my phone. Give me the details of the concern person so that I will refer him about the problem or solve it earliest. I am very much annoyed that they are showing the ads on television about their services "the problem will be attended with in 24 hrs." by my experience I think only complaint are attended with in 24 hrs. and can be solved in any time when they will be comfortable.
Please suggest me the solution on my complaint.

Thanks & Regards,
Dheeraj R. Chute
([protected])

Dear sir,

I purchased a LG Slimagic 29" TV from Bombay TV Centre Dehradun @ Rs. 16500 (MRP). The same product, another dealer The Indian Stores Rajpur Road Dehradun is selling @ Rs. 16000.

My complaint is that the dealer told me about the product purchased that its cost was Rs. 19500 and the company was giving offer price of Rs. 16500 but this was not true. The price offered to me was MRP. It means that the dealer has cheated me giving wrong price of the product.

Another aspect I wish to bring to your notice that I made the payment of the said purchase in two modes, one in cash of Rs. 6500 and other of Rs. 10000 by credit card (SBI). On the payment by credit card, the dealer was saying that 3% levy would be charged by the bank on this transaction. Whether it is true.

I am looking forward to your positive response.

Thanks,

Naveen Srivastava

Hello, This is rishi from bangalore, 2 months back i bought a washing machine from Home Town bangalore, From day first it was giving problem, and i used it occasionaly max 3- 4 times, Now it stopped working and from 10 days i am struggling to get it rectified.Guys from LG Custumer care as well as Home Town making me fool from last 10 days. I don't find any solution plz tell me what should i do????

Regarding low backup og my LG mobile set - B2050,
Sir,

The old battery has been replaced with another one, however the same problem still persists. For necessary rectification my mobile set has already given to your service centre(Bokaro) reprentative Mr. Devojeet Ojha on 11.07.08. But no any action has been taken as yet in the lack of your proper instruction in this regard.
A lot of time has already been lapsed causing me great inconvenience . Hence you are requested to pass the necessary instruction to Mr. Ojha to take early action.

Thanking you.

Regards,

Shakti Kumar
Mob: [protected]
[protected]

Dear Sir,

i don't know whom to be contacted to get my TV repaired. last week i have registered complaint with LG customer service, and my complaint no is S8C81202953, Your enginieer visited and noticed and found that one coil has to be replaced, and he took the coil to check the value, and next day he bought new coil and replaced and there was no changes in TV. and he confirmed that he will come with correct coil and replace the same, in the mean time he has adviced to watch the tv in the same manner, has we were doing before. after 2 hours entite Tv has become black and no picture, i have made to run from pillar to post to reach your persons, but my effort was in vain. and today i have told it will take minimu one week to get the coil.
Pl confirm wheather it's punishment for purchasing LG TV. i didn't expect such a respose from a so called company leader in TV.

Kind request if you are can't attend the TV set, atleast pl ensure that you don"t spoil the Existing TV sets.

Will my problem will be solved.

hi am shaheed from palakkad
there is no finance available on ur showroom in palakkad...
in ur addvertising ur telling about 0% finance available.
make it correct...
allied systems in palakkad, kerala

Dear Sir/Madam,

I Prem Kumar Rajguru from Warangal in Andhra Prasdesh has Purchase the Mobile in november-2007 and i have the warranty of 1-year. Last 20days back because of Voice problem i have given the mobile for repair at service centre in warangal (SS Marketers)and executive has given the time of 5-day but still upto now they are holding the mobile without reparing and when ever we go they are going on extending the time. i m from middle class family and i cant puchase mobile again. so plz look in the matter as soon as possible. For this i will be very thankful to you

Thanking you,
Prem Kumar

We bought one LG Refrigeratorin May 2008 & we have been given small front wheel panel of the refrigerator by the dealer & the cooling of the refrigerator is not good at all, after so many requests on phone nothing has happened so far. Pl help us on this isssue.
We have lodged so many request for our complaints, some of the complaints no are 98c51302181 dated 13/05/2008, [protected] dated 24/7/2008, 72800696 dated 28/7/2008 etc.
Pl do the needful & oblige otherwise we will move to the consumer court.
thanking you
Deepak Arora
A-95, Sector 51, NOIDA
[protected]

I purchase LCD on 3rd June 2008 from Maharashtra Electronics Corporation which was failed to operate from 4th June 2008. I received replacement from the company on 7th June 2008. The same was failed to operate on 22nd July 2008 and again I received replacement on 5th August 2008. The same again failed on 10th August 2008 and waiting for replacement. I dont understand why the LCD failed. I would request to deliver the piece which will not fail.

This is to inform you that I have purchased a LG DVD player (Model No. LPC-D1000A) from Nikky Electronics, M V Phase III on 27/8/05 and the same have been working smoothly.

On 30th March 2008 when I was watching a movie through DVD disk the disk got struck and a message displayed “disk error”. I contacted your customer care and they have given me the address and phone nos. of LG Service Center, Patparganj Indl. Area, Delhi and I went there and gave the system for checking. After checking they informed me that the lenses of the system got damaged and is to be replaced. They have replaced the CDM and on 6/4/08 I got the system repaired and the service engineer has put a CD in the system and shown me the picture there itself in the service center. They have charged Rs. 1752/- including service charges also. After that I have seen a movie at my home on 6th April and this is the only movie I have seen after I get it repaired and I never tried to put any CD or DVD in the system.

On 22nd June 08 I put an audio CD in the system to listen the music but unfortunately, the display card shows the disk error message. I changed the CD and put another one, again the same message displayed. I tried all my audio CDs in the system but nothing happened. So I contacted service center and they advised me to bring the system in the service center. I went there along with the system for checking. Engineer put a DVD in the system and shows that it is working. Then I informed that I was unable to listen the song through Audio CD which was with me. To my utter surprise the service engineer informed me that the MPG card of the system is not working that is why I am unable to listen the song and the card is to be replaced. And the replacing charge of the same is Rs. 2000/- .

Now I failed to understand how it happened neither I put an audio CD in the system nor I listened a song after I get it repaired. I have done only a mistake that I did not put an audio CD in the system and checked whether it is working or not, when I got it repaired. Since an ordinary customer does not know all the functions of the system, the engineer should have checked both the DVD and audio CD system properly and shown to the customer. Instead of that he has only shown the DVD functioning of the system.

I try to explain the situation which I experienced with the system then the engineer said that nothing will happen with these explanation and arguments.

Since I have already spent near about Rs. 9000/- for this system, how it possible to spend Rs. 2000/- extra within 2 months time. I feel better than this, to purchase a new CD player worth about 2000/-

In view of the above circumstances, kindly look into the matter and do the needful for get it repaired the same in free of cost.

In view of the above, a positive response from your side is highly appreciated.

Regards
Vinay

Hi. My contact no is [protected]. The freezer is not working properly. COoling is really ineffective. I have tried calling in all authorised service centres in South Delhi. None of them have responded. Kindly sort out.

I HAD TAKEN MICROWAVE OVEN, THE DEMONTRATION PERSON CALLED ME AND I TOLD HIM THE ADDRESS HE CAME TO MY HOME HE HAD NOT OPEN THE BOX PACK JUST HE TAKEN THE SERIAL NUMBER AND TOLD ME TO DO THE SIGNATURE I SIGN IT AFTER THAT HE TOLD THAT OTHER PERSON WILL COME BUT TILL DATE NO ONE HAS TURNED.WHEN TRIYING TO CALL THE PERSON THEY NEVER PICK THE CALL AND WHEN I CHECKED THE CALL STATUS IT IS CLOSED .I REQUEST THE CUSTOMER TO NOT TO TAQKE LG PRODUCTS AS THE SERVICE IS TOOO BAD.

On 10th June, 2007, I bought an LG Refridgerator Model 448JTX, which was considered to be the latest innovation by LG.

On 24th April, I first expereinced registered the complaint about the Deep Freezer door opening up on its own when I closed the lower door of the frisge. Over the next 3 months, a number of technician came and did various things to resolve the problem but were unsuccessful. Subsequently, one of the senior engineers Mr Pawan Sharma came in and face the same issue as faces by others. He assured of replacing the fridge which then was within the warranty period if he could not find a solution by his next visit.

However, in his next visit, the quickfix he applied to resolve the issue was to tilt the fridge back to ensure that the door, if opened, closed due to the firdge being tilted.

When I asked how this was a solution, they said that this is a new innovation and this is the only solution to the problem. They went further to tell me as much as that we (customers) dont know how to use a fridge and this is normally how such issues are resolved and that is the best that they can do in as many words.

I now want to know if there is a way I can get my fridge returned (I am no longer interested in replacing the fridge or trying to resolve this issue) as more than 1 year has elapsed since I bought the fridge.

Also, I wanted to know if I can seek redressal from the consumers forum in this regards and if I am correct in what I have put up as a problem.

LG MONITOR
MODEL : 700E SXGA
ADDRESS : ST JOSHEPH HIGH SCHOOL
Dr. (Mrs.) Leela Melville Marg,
Agripada, Mumbai - 400 008.
Tel No:[protected]

I got issue in my LG washing machine from mid of June 08, I have logged complain with LG customer care. after logging the issue there is no update form LG. then i followed up several time and finally one engineer come to check washing machine after two week. That engineer came along with his trainee, he checked all and told there is PCB issue, we need to replace. after that hter is no update from service centre, then i called LG requested for escallation. then there is no update from them i been figthin with LG customer care fro three weeks and the again coame to my place without appoint ment and given common report as PCB replacement reprot.

whenever we call LG customer care they will apologise for each and evary thing but if the person is apologise they should not repat that mistake again. but they using apologise and irretated me lot.. because progress is null..00000...

last week agian i called them and figthing then to transfer the call to escalation person.. that peron is not transfering and updating me that they escalation will come in after noon only.. if you ask for escalation person on evening 6pm the will escaltion person will available only on morning..

Last week i had very tough discussion with LG customer care finnal they sent one person for replacing PCB, its faulty one...

They commited me the PCB will be replaced in Mid for june but still they answer that waiting for stock. i checked with them they told who all having this modle in bangalore and whoo all logged the PCB .. they are still waiting for replacement. i dont know this statement is true or false... but for same LG model washing machine advertisement is running TV :) :( ... i dont know... whats going in and around LG LG CUST Care and LG Service support...

sir
i m buy lg- dvd writer in last week . it does not work properly, means not read any dvd & cd .I want to know some information about it.when I buy it it packing is not good, only in politheen covered on it.and a sticker paste on it.on it display.model no.GH22np20 date of month jun 2008.price Rs.1400, product:super multi dvd rewriter, net weight .70kg, etc.now My quition to u is it ur product Its packing is not good, no iany box packing like it samsung company.first time i purchase ur product buyt result is very poor for me, my old cd rom is better from its.I buy it Rs 1080only.I don't know its market price.one information to when I go to the property of my computer, after that I go to device manager.my cd rom company name is display but ur product name is not displayed ther (like it LG)display there itold u HL-DT-ST DVD-RAM GH22NP20.PLZ U TELL ME WITH IN ONE DAY BY E-MAIL OR MY CONTACT NO [protected], IS IT UR PRODUCT OR NOT.& TELL ME WHAT WILL i? i[censored] HELP ME i WILL VERY THANK FULL TO U .THANKS.

pls reply me
SUKHWINDER SINGH
[protected]

I has setting volume in my hand set as volum6 and key volume6.Although I am getting poor quality sound.coinsidently one guy setting something in my mobile, then sound becoming high, inthat time if I MAKE a call or receive a call;after that sound quality is becoming poor as before, I want to know how to devlop the sound in my mobile?please help me. THANK YOU

IN MY NEW LG KG195 MEMORY CARD IS NOT SUPPORTING

It's been almost 10 days since lodging of complaint for the LG FRONT LOADING washing machine door not locking causing the machine not functioning. Initially the service engineer did not come for days together.After pursuing with the authorised service centre the company sent an old spare part which ofcourse did not rectify the fault. Is this kind of after sales service this company is providing ? Should cosumers buy this kind of stuff ? Is this value for money spent a consumer ought to recieve ? I will not recommend anybody to buy this machine.