LG Electronics Complaints & Reviews

Hi There,
My name is Praveen Nair residing in Nerul ,Navi Mumbai ,Maharastra . I had Purchased your LG Trom Washing Machine worth Rs. 23,500/- on Febraury this Year From Vijay Sale Here in mumbai . The Washing Machine was Not working since 25th october for which i had called Vijay Sales (complaint Id - 0710_b270091 ) and also with Lg customer care service in mumbai (complaint Id - W7CA2701497). One your guys had come after Five Days to check the problem which had to be a very minor probelm of the door switch which he told will be replaced the folowing day tuesday .

The story doesnt end here . i have called your customer daily since then and have been gettin false promises of gettin the work done the same day of calling them..But Still NOTHIN HAS BEEN DONE YET.. on top your customer caqre executives in mumbai kept my call tranfering from one person to the other .. each being really stupid... the list goes like this:-

1> Agnes - she is the first one i called .. she claimed she will look into the matter personally but no return calls and no work done.

2> Heirat - She is the Floor manager in mumbai . I faced the same above problems with her..

3> Sohail & Gaurav - this guys were a pain as they could solve my issue and then they both put my phone on hold and eventually disconnect it... Very rude Behaviour

4> Sarita - her phone no given was +91 [protected] ... her promise of gettin back to me in 10 minutes of callin her has till nt taken place ...

after all this phone calls i feel so stupid buying this Lg product .. you guys have harrased me so much ..i have lots of product of LG at home but now scared and hope they dont get spoilt .. coz now i i have to say Lg SUCKS.. this is a festive season and i have not washed my clothes in last three weeks...


hope you guys understand and give your customers a bettere after sales .. as i still have not got my minor problem resolved ....

Thanks,

Praveen Nair ,

purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at kanchi.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at kanchi.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
OUT GOING VOICE IS NOT CLEAR, TO ANY PHONE

PLEASE HELP ME IN THIS MATTER

I shaik hafeez purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at Ameerpet hyderabad.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
OUT GOING VOICE IS NOT CLEAR, TO ANY PHONE

PLEASE HELP ME IN THIS MATTER

I own a LG convection Micro Wave. I have sent various mails to the company's customer care asking for the receipe book and manual of the product. Despite having read the mails (read receipt received), they have till date not sent me the same.

I am an officer of State Bank of India and my husband is a doctor with Kerala govt Service. We purchased a Home Theatre system of LG during this Onam. The purchase was made during first week of August 2007, from a shop at Kuravilangad, Kottayam. ( Model No HT 302 SD) .There was an offer of a 1 GB USB drive free with the model I purchased. But till date I have not received the gift. When I asked the shop from where this was purchased, I was told that usually the gifts of LG comes late. On 05.10.2007, I called the customer information centre, first I was asked to call a number at Kottayam. When I called there, a lady told me that, it was a different section and they never deals with customer complaints. Again I contacted the information centre. This time they gave me a number of Ernakulam Office. When I called there, first they told me that, it is a practice that LG gifts comes late, because I am not the only customer buying their product. Isn't 2 months necessary for a company like LG to assess the number of products sold during festival seasaon. When I asked this she collected my mobile and land line numbers and told me that their executive will call me in 2 hours. But till now I never received any call from anyone from LG. Whole these are utterly disgusting. we never expected this king of a response from a company like LG. One thing I want to add is we are higly satisfied with the performance of the HT system. We expect an early reply and necessary action.
Thank You.

Good day,

I have bought an LG 32" LCD TV. The delivery was agreed to be made later in the year against payment of an advance. Besides the TV, an entire set of house appliances was purchased, including, a refrigerator, 3 nos. split AC & washing machine. Inspite of the price of 32" LCD TV crashing in the market, in good faith, I have paid Rs. 63000/ in good faith. I had issued a cheque of outstanding amount of Rs. 55000/ on 02-Oct-07. A 32" LG LCD TV was delivered on 06-Oct-07. However, this TV set came in an unsealed box, with significant scratches on the screen as well as the outer body. Moreover, on opening the back cover, a lot of dust had accumulated & apparently penetrated on the electrical switches. On discovering the fact during installation, I have refused to accept this set. This is a preliminary complaint, as I smell trouble & breach of trust. Clearly, Dutta & Company have defaulted in providing me a brand new set as promised. I seek an exchange which Dutta & Company seem reluctant to do. I shall follow up with the result later.

Tata Indicom ,
I am Mr.Prasant kumar mailing behalf of Ms. Manju Aravindashan.. As a customer of tata indicom am not at all satisfied with the services providing from ur side.. See i got internet connection from tata indicom, but from past 3 months its not working. and i called up customer care somany times but got very bad experience from their side... they are not even responding to my situation. i think cal landing...

Dear LG Service,

I have made a complaint to you on 2 months back my complaint No. Is 72002390 regarding my fully automatic washing machine. A number of reminders were also sent to you but neither you service engineer has arrived nor any communication has been received from your side. It is almost two month now since the complaint was made. Is LG Service so busy? I was assured of prompt LG Service at the time of sale of the washing machine to me.