LG Electronics Complaints & Reviews

I bought a LG Washing Machine Model No: WF-N7131FN through Lg deaer in bangalore on New year. My shop keeper launch informed to the customer care for giving demnostration about the new machine on the next day itself. But till they have not come for demo. But I got a SMS stating that my complaint id is S8C10201556. I dont know what kind of service LG providing to the customer. If they so many days for demo for the new machine , think about if machin gets faulty !!!!!!

LG Customer care providing worst service to the customer.

----- Original Message -----
From: Rajneesh Madhok
To: [protected]@lgindia.com ; [protected]@lgindia.com ; [protected]@lgindia.com ; [protected]@lgindia.com
Sent: Friday, January 04, 2008 7:21 PM
Subject: Re: Callous Rude, discourteous behaviour of LG officials


Date: Jan 4, 2008
Respected Sir,
"HAM SUB EK HI BHAGWAN KI AULAAD HAI"
Sir, From where you got this couplet. You forget the day when you kicked out me from your office. Lagta hai aapko bhi galat fahmi ho gayi hai aur aap apne aapko proksh roop mein Bhagawan se bhi bada maante ho. Lekin aap Samucha LG nahin balki aap LG ke liye hain. Aur LG ka dawa hai ki woh Grahak ki sewa ke liye hai. Aap Vishwas se bhare hain aur hona bhi chahiye kyon ki Aaap ko LG ne Supreme Commander ki kursi par jo baitha diya hai. Parntu yeh nahin bhoolna chahiye ki Ati (Excess) hamesha buri hoti hai. Aur yeh bhi jo apni jadon (Roots) ko bhoolne ki koshish karte hain samay aane par jadein (Roots) use aahar dena band kar deti hain

Sir, you kicked out to me from your office. Har Kutte ke din badlte hain. That day was your and I was treated like a dog and you shouted at me. I accepted your order as you were the Supreme Commander of the day and being a supreme Commander (God), I accepted your order. I reminded you about your roots.

Aapne jo logon ko dekhne ke liye chashma chadhaya hai woh kuch ulta pulta aap ko dikhata hai. Kyon ki is chashme ka number har insaan ko dekh kar badal jata hai. Kabhi bhi Grahak ka Anadar karne wale Sachche Officer nahin ho sakte.

Aapne kaha ki bharat ek loktantrik desh hai aur yahan par sab ko apni baat kahne ka adhikar hai. Kintu Abhiwayakti ki aajadi ka yeh matlab nahin ke aap kisi ki bhawna par chot pahunchaye jayein aur baad mein security point ka bahana banayein.

Mein koyi Gola barud le kar aap se milne nahin aaya tha, jo security point beech mein aa gaya. Aap ko kaya Z Plus Security mili hai. Jo aap apne staff ki her baat ko Security Point se jaayaz thera rahein hain. LG ka Godown to mana ki security point of view se jayada senstive hai. Aaap ki jaan ko khatra kab se badh gaya.

Sir, I hope that you have a doubt that you are bigger than God even. You are not LG but you are working for LG. And LG says that it is for the service of the customer. You are over confident and it should be as you have got the seat of the Supreme Commander by the Kind Grace of LG. But you should not foget that Excess of Everything is bad. And those people who try to forget about their roots, when the time comes that roots stop to give energy to that person and it become unnoursished.

Sir you kicked me out treating me like a DOG. Time change the fate of Every dog. Tgat day was yours thats why you shouted. I accepted your order treating it as the order of God. But I reminded you about your roots as well.

You are viewing the persons with spectacles, that passes wrong impression to your brain. Because the number of that Glasses changes to see one & other person as per his status. It is sure that the person who misbehave with a customer can never become a Good Officer.

You said that India is a democratic country. It is not like that you continue to play with the sentiments of everybody and lastly declare it valid on security Point of View. LG's Godown can be sensitive on Security Point of View. But is it that LG is more worried about your security.

I had not come with arms and ammunition to see you, then where the point of security exists. Whether you have got Z-Plus security. That you consider right every point of your staff due to security reasons.

Yours truly,
Rajneesh




----- Original Message -----
From: [protected]@lgindia.com
To: [protected]@vsnl.net
Cc: [protected]@lgindia.com
Sent: Friday, January 04, 2008 9:12 AM
Subject: Fw: Callous Rude, discourteous behaviour of LG officials



Dear mr rajneesh

It is extremely unfortunate that this happened to one of our estemeed customer & that too in Our office
let me enquire about the whole issue & would revert back to you soon on this
we sincerely appoligse for the same
For us customer is the king & this behaviour is surely uncalled for
If possible pl let me know the convenient time when we could serve you at your door step with all the queries related to this product

As for as my caste is concerned this is good that you reminded me that even after coutries independence for the last 60 years Sachdeva'a are still considered to be refugees
any way i strongly beleive "HAM SUB EK HI BHAGWAN KI AULAAD HAI"

Surinder sachdeva
BM-Jalandhar
[protected]
----- Forwarded by Surinder S Sachdeva/JAL/LGE/IN on 01/04/2008 08:43 AM -----
Ashok Chugh



01/03/2008 11:01 PM


To: Surinder S Sachdeva/JAL/LGE/[protected]@LGINDIA
cc:
Subject: Fw: Callous Rude, discourteous behaviour of LG officials


Sir,
Feelings very bad in forwarding such mail to you, but cant help without bringing it to your knowledge.


Regards,
Ashok Chugh
CS - Punjab
[protected]
----- Forwarded by Ashok Chugh/LUD/LGE/IN on 03/01/2008 10:59 PM -----
Rajneesh Madhok <[protected]@vsnl.net>
Sent by: [protected]@vsnl.net
03/01/2008 09:00 PM
To [protected]@lgindia.com
cc
Subject Fw: Callous Rude, discourteous behaviour of LG officials








----- Original Message -----
From: Rajneesh Madhok
To: [protected]@vsnl.com
Sent: Thursday, January 03, 2008 8:41 PM
Subject: Callous Rude, discourteous behaviour of LG officials


Ph:[protected]O), 268210 (R)
Mobile :[protected],
E-mail: [protected]@vsnl.net
Tele-fax:[protected]

RAJNEESH MADHOK
REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA) & ANTI-CORRUPTION BUREAU (GOVT. OF INDA) through karmayog.org
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
PHAGWARA

RM/12/1/441 Date: Jan 3, 2008

ABSOLUTELY CALLOUS, RUDE, DISCOURTEOUS, FURIOUS, OFFICIALS OF L.G. KHAJURLA NEAR PHAGWARA (JALANDHAR OFFICE), LG Electronics(I) Pvt. Ltd. Opp Jassi Market, Village Khajurla, Near TVS Godown, G T Road Jallandhar
Respected Sir/Madam,
I went to LG office /Area Depot Village Khajurla, Near Phagwara to make a query regarding LG26LX7R LCD Screen. I hope this is the number, mostly the dealers specify it as 7R. As there was a difference in the price in the market of Rs. 6,000/- for the same product, I went there to enquire about the matter and wanted to purchase the product. As the market is quoting the price starting from Rs. 27,000, with variation to Rs. 28,500/-, 29,500/- Rs 30,500/-, 31,500/- & again Rs. 32,500/-. As there is difference of more than 20% for the same product in the same town. I became curious to know the fact. In this process how I became the victim of callous, rude, discourteous behaviour of officials of LG. The tale begins as under:
1. On 1st Jan 2008, I went to LG Office at Khajurla to make the query with the concerned Manager. Firstly the Security Guard was reluctant to reply anything. Any how he told me that today is off-day so no staff member is there.
2. On 1st Jan the company's depot was also closed.
3. On 2nd Jan again I went to Company's depot first. The official directed me to contact to the Office. Then I went to Khajurla office of LG Company.
4. Ond 2nd Jan, I requested to the Security Guard that I want to see the Manager. He said why & Who are you? I said that I am a customer and want to purchase an LCD Tv, so I have come to get the query. He said go to the market and get the knowledge from the dealers. On my insitences somehow he permitted me to go to office.
5. Then I met with receptionist and said that I want to see the Manager. She enquired Why? & Who I am. I repeated my purpose that I want to purchase the LCD and told her that I am a customer. She said "No". You are not allowed. I requested her again and told her that previously I have purchased One Tv, One Refrigerator, One A.C. and the concerned Manager had arranged the deal. She said O.K. I just talk to the Manager. She went inside and came back and said the Manager? Who Manager? I said Mr. Sachdeva. She said O.K. She went inside and told me that the Manager will not meet you. Then I handed my Visiting Card to her that Specified that I am Distt. President of Bahujan Samaj Party (Khatri Wing). Then again she went in and said the Manager will not meet you.
6. After a few minutes an official came out Mr. Ashutosh Sharma[protected], He enquired the subject. I said I want to see Mr. Sachdeva. He enquired the reason. I told him the purpose. As he moved inside to enquire from Mr. Sahdeva as I tried to accompany him. He said Go outside. As I had just put a step inside the office I was made to Go Outside. I came out, after a few minutes the person named Mr. Ashutosh Sharma came out and said that you can not see Mr. Sachdeva. I requested him to arrange for the LCD. He told me that there is no Sales Personnel in the office at present. I shall make you a call shortly. After the expiry of 36 hours no one has called me.

GENERAL:
1. I must not forget to mention that the officials of LG are absolutely callous, rude & discourteous.
2. Is it that Sales Manager & the staff has been employed with a lesson of rude behaviour.
3. L.G. is dealing with the consumer durable products which have service Orientation. IS IT GOOD CUSTOMER SERVICE?
4. Whether the need is only from customer side & Sales Officers and LG officials are least bothered to manage customer.
5. Whether we the customers are not more than a mud that has no existence. It is Punjabi couplet "Roori de wi din badlde hun". That the dust (After harvesting wheat crop) changes its time. As when it gets the help of the wind it reaches to the head who press it regularly.
6. Why LG officials ARE FURIOUS. Is it because the cusomer came from lower caste & had not asked permission to enter in his office. Though Mr. Sachdeva belongs to a caste which is prominently called "Refugee" or "Jhangi" in our community & I belong to a prestigious caste Khatri with Doaba based ancestors. Our ancestors have never sold cowdung cakes as Mr. Sachdeva's community had been selling.
7. Though I never met Mr. Sahdeva, he must be living in inferiority complex. As this community had been deprived off from sitting nearby. That's why he tries to behave like this.
8. I had not gone to get any sort of the alm from Mr. Sachdeva. Now I understand why our forefathers hate this Aroras (Sachdeva Caste people) because they people don't have etiquettes to move in society.

The Sale & Purchase is the secondary point. The first point which all the advanced countries officials favour. That they people regard the Customer and don't misbehave with the customers like LG Officials.

I hope that the LG officials will investigate the matter.

Thanking you,

Yours truly,


(Rajneesh Madhok)

Hi,
I miss Pratibha purchased LG Flatron Golden eye TV from Top Ten Shop,Big Splash,Sec 17,Vashi,Navi Mumbai,
As soon As I bought the TV I saw colour patches but the delievery man said that it must be cable problem.
Even I thought the same and ignored the patch. Next day when I was watching movie on DVD the same patches were displaying again. Then I got it that it is the problem of TV itself. After that 4-5 times techniciamn came but patches go for 2-3 days and comes again.
Even till date my TV is facing same problem of colour patches on screen.
I want replacement of the TV.

I had just repaired my LG's DVD player ((LMK 2541 – 2200 Watts) from one of the authorised LG's service centre in Faridabad Sector 16A.

Every time it happens that the problem for which i give my DVD to them is not responded properly and i face some additional problem with the product which were not at the time of handling the product to the service centre.

2-3 Weeks back i had lodged the complainet as the CD was not working on it. Afetr follows up's and so many reminder the problem was taken care off but was not up to the expectation. Now the video output of the DVD is not working.

I have been using LG's product from a long time but never come up to these kind of problems.

Kindly attend this problem as soon as possible and get it rectify otherwise i would have no option rather than stop using LG's product aand take some serious action

Regards
Harish Pandey
[protected]

Hi,

I done the complaint about not working of MP4 DVDs/CDs in LG Home Theater (LHT-6160) on 28th Nov 2007. Complain no given is - b2801517. Its not been resoved after 1 month.

We purchased a LG fridge from LG shoppe Malleswaram Bangalore .wide no:23794 dated lg tromm washing machine. After installing the fridge we had a doubt that the fridge was not working fine and informed the LG service people at LG Service center at Rajaji Nagar, Bangalore. He was showing that there is cooling from the door and said is like this only. But things kept in racks are getting spoiled and he did not respond to our question and told that it is our imagination that the fridge is not ok. He again that the fridge is absolutely fine & there is any problem they will be replacing the fridge. The door beading was not fixed properly and there was always gap and cool air was going out. We again gave a complaint to Mr.Mansoor LG service manager at Rajaji Nagar center. He again send the same technicican and the person repeated saying the fridge is ok. Milk purchased in the fridge is getting spoiled and persishables like vegetable, pickle are getting fungus infection. The service person told that we have to keep the control knob only to 3-4 points during winter season.Still we have kept to maximum. Even after that the fridge is giving complaints and no action has been taken by LG service person. The service people told that if there is any problem they will replace the fridge after the technician reports a problem. Till so far no body turned up since 3 weeks. Being a branded product we got duped with such a refrigerator and now feeling so depressed. We are from a middle class family and getting another fridge is beyond our capabilities. We had taken this product because the shopper was assuring best post sales service from LG.
Hope you will look to the problem seriously and take necessary action immediately

With regards

PV Subramaniam
304, Vraksha gopal apts, 63/1. TS govindappa road, Seetharamaiah layout
Yeswantpur Bangalore 560022.ph [protected],[protected],[protected],
Email: [protected]@yahoo.co.uk,[protected]@gmail.com

I Am Purchased Reliance LG RD2530 Handset-(Lifetime) Model. Is Working today Bad Condition. Any My Community People Calling Is Network Telling. The Mobile Not Responsible. The Company Terms&Conditions I Don't Know. The Mobile Company Give Exchange Offer. But My Handset Not Able The Offer. I am Asking the Reliance World& Express Shop Sales Executive's Not Able Exchange Offer Your Handset.

MY WASHING MACHINE BECAME OUT OF ORDER WITHIN 3 MONTHS FROM THE DATE OF PURCHASE FROM M/S SANGEETA FRASER ROAD, PATNA-800001 VIDE CASH MEMO NUMBER-Gen 1793 DATED 10/08/2007 .UNIT SR NUMBER-002453 , MODEL NUMBER-WF7516LN.

I am disappointed to state that the quality of service I am receiving to my complaint is pathetic in Bangalore. I want to escalate this matter to the highest possible level and I will do that if I don't get an acknowledgement to this email.

Here is the description of my problem. I logged a complaint on 19th November (B[protected] regarding the LG dishwasher functionality and was not paid attention to at all. I kept on calling the service center for two weeks before the engineer showed up at my place on 1st December. He spent hardly 10 minutes and said, we have to take the dishwasher to service center to replace a part. He said, he will arrange for someone to come and pick it up the very next day. It has been since then, we are calling every other day without any result and to our surprise, we were given another complaint number (S7CC0601087) saying, please use this one instead of the previous one, which was opened on Friday, 7th December if I remember the date correctly. I believe this is to show in the system that the case is not open for too long.

In a nutshell, this was the worst experience of my life. An immediate action on this complaint and acknowledgement of this email is highly appreciated.


Regards,
Rajiv Kapoor

Complain No :- N7CB1206928 Loged on 12/11/2007 at LG call Center.

LG Engineer has come on 14/11/2007 to attend the complaint and we have shown the bill and enginee has confirmed that some part need to be replace and he will bring the same after 2 days but no one has turnedup as on today .
After my followup with same complaint no with LG call center and they have confirm that complaint has been cancelled.

Warranty end date was :- 16/11/2007 and complaint was loged on from my end is 12/11/2007 and now there are asking for charge.

Please look into this and hope the same problem will be resolved.

egister Your Complaint Online




Your record has been successfully Updated.
Your complaint No. is :[protected]








--- "Gayathri B K (BanP/QMM5/PA)"
<Gayathri.[protected]@in.bosch.com> wrote:

> Hi VK,
>
> Kindly register this in LG complaint webpage
>
> 2nd complaint id 3003246 dtd 30/11/07
> 1st complaint id 2700376 dtd 27/11/07
>
> During complaint registration, they did not tell
> about the service timings
> I was specific during complaint registration, that I
> want service only after 7 pm,
>
> Inspite of my clarification, the service engineer
> had called during 11:am and I have informed him to
> carryout the service in the evening
>
> The other engineer who had called me yesterday
> during 12 noon tells me that he cannot do the
> service at 7 pm
>
> But when I contacted the service centre, one of the
> admin was very rude, in saying that there will be no
> service after 7 pm
>
>
> If this is the reply from the service centre, I will
> take up the same with the consumer forum
> & see that the concerned has to be liable for his
> words
>
>
> Regards

Dear sir,
I am a customer of your Flatron Plus RD 21FA2OV for 2years. from 2 weeks it has not been working and no picture is coming.i have been calling your toll free number of[protected] from landline which has not been working.pls send your toll-free number of call center/service center in kolkata immediately in my e-mail [protected]@yahoo.co.in.
Yours Truly
Amitava Das.

I had by mistake purchased one LG Audio system which was very costly as compared to the similar products of other make. The so called costly product went wrong and I had made a complaint to this board. A technician turned up and said that the system has to be sent to the service station. This was the first step when I smelt some fraud in it. However the system was sent to the service station at Ranchi, Jharkhand. As I already felt, I was told the an estimate will be given and the system would be made right in 2 days time. I had given the system on 01.11.2007. Till date I am being told that we do not have the spares, nor do they tell me the estimate. I very well know that I am going to be charged somewhat more than a new set so that the same is discsrded and I go for a new purchase. Please help.

my IMEI No. is - [protected]

My Name is Vipin Gupta

Alternative Cont. No.[protected]

Theft in South Delhi (India).

on dated 19.11.07 at 11.34 pm.

Sir,

I had purchased a LG KG800 hadset on 07.01.2007 in Delhi, India.
(IMEI No. [protected])

The keypad lights of this phone was not working since begining. Then in Oct'07 its screen was getting totally while (Blank) on sweeping the top cover.

I had shown this set to
Signature Communications , B-100 A, South City -1, Opp Huda Gymkhana Club,
Near Signature Tower, Gurgaon.
They had corrected the set telling that its flat cable has been replaced.

Then after two days its touch buttons light was not glowing --> It was corrected saying that "Cleaning has been done. But for button's light ful key pad is to be replaced, which is not avaialable with them".

Now the set is getting hanged (No action / Display) when the camera is selected. Also the while / blank screen is appearing again on sliding the top cover. Moreover the battery back up of this phone has reduced drastically.

Please understand I have spend Rs 11,500/- & am not able to use this phone perfectly even for a year.

I request you please to look into this problem & let me have appropriate solution for this. (Money Back / replacement of the hand set)

Thanking You,
Looking for a quick reply / confirmation from you.

With Best regards,
Anuj Kumar Jain
J-111 (FF), Mayfield Gardens,
Sector 51,
Gurgaon

Hi There,
My name is Praveen Nair residing in Nerul ,Navi Mumbai ,Maharastra . I had Purchased your LG Trom Washing Machine worth Rs. 23,500/- on Febraury this Year From Vijay Sale Here in mumbai . The Washing Machine was Not working since 25th october for which i had called Vijay Sales (complaint Id - 0710_b270091 ) and also with Lg customer care service in mumbai (complaint Id - W7CA2701497). One your guys had come after Five Days to check the problem which had to be a very minor probelm of the door switch which he told will be replaced the folowing day tuesday .

The story doesnt end here . i have called your customer daily since then and have been gettin false promises of gettin the work done the same day of calling them..But Still NOTHIN HAS BEEN DONE YET.. on top your customer caqre executives in mumbai kept my call tranfering from one person to the other .. each being really stupid... the list goes like this:-

1> Agnes - she is the first one i called .. she claimed she will look into the matter personally but no return calls and no work done.

2> Heirat - She is the Floor manager in mumbai . I faced the same above problems with her..

3> Sohail & Gaurav - this guys were a pain as they could solve my issue and then they both put my phone on hold and eventually disconnect it... Very rude Behaviour

4> Sarita - her phone no given was +91 [protected] ... her promise of gettin back to me in 10 minutes of callin her has till nt taken place ...

after all this phone calls i feel so stupid buying this Lg product .. you guys have harrased me so much ..i have lots of product of LG at home but now scared and hope they dont get spoilt .. coz now i i have to say Lg SUCKS.. this is a festive season and i have not washed my clothes in last three weeks...


hope you guys understand and give your customers a bettere after sales .. as i still have not got my minor problem resolved ....

Thanks,

Praveen Nair ,

purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at kanchi.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at kanchi.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
OUT GOING VOICE IS NOT CLEAR, TO ANY PHONE

PLEASE HELP ME IN THIS MATTER

I shaik hafeez purchased LG mobile phone RD3000 , since i purchased facing problems, last time i complaint this to lg complaint cell . i went to sv servicing center an authorised servicing center at Ameerpet hyderabad.after 4 times of my continues complaints i got my phones replaced but of no use ,the other phone is also having same prolem, what to do next ,i complaint in servicing center they says network problems , Reliance people says instrument problem, but iam suffering ,
OUT GOING VOICE IS NOT CLEAR, TO ANY PHONE

PLEASE HELP ME IN THIS MATTER

I own a LG convection Micro Wave. I have sent various mails to the company's customer care asking for the receipe book and manual of the product. Despite having read the mails (read receipt received), they have till date not sent me the same.

I am an officer of State Bank of India and my husband is a doctor with Kerala govt Service. We purchased a Home Theatre system of LG during this Onam. The purchase was made during first week of August 2007, from a shop at Kuravilangad, Kottayam. ( Model No HT 302 SD) .There was an offer of a 1 GB USB drive free with the model I purchased. But till date I have not received the gift. When I asked the shop from where this was purchased, I was told that usually the gifts of LG comes late. On 05.10.2007, I called the customer information centre, first I was asked to call a number at Kottayam. When I called there, a lady told me that, it was a different section and they never deals with customer complaints. Again I contacted the information centre. This time they gave me a number of Ernakulam Office. When I called there, first they told me that, it is a practice that LG gifts comes late, because I am not the only customer buying their product. Isn't 2 months necessary for a company like LG to assess the number of products sold during festival seasaon. When I asked this she collected my mobile and land line numbers and told me that their executive will call me in 2 hours. But till now I never received any call from anyone from LG. Whole these are utterly disgusting. we never expected this king of a response from a company like LG. One thing I want to add is we are higly satisfied with the performance of the HT system. We expect an early reply and necessary action.
Thank You.