[Resolved] LG LCD — Delay in delivery with foulty product, replaced product after 5 days of folo up | |
LG / dealer(surya electronic) have delivered faulty product (I placed order on 14th feb with payment to dealer and received product after lot of follow-up after 4-5 day’s) And now for replacement also LG saying that I have to wait because your(LG) vehicle is scheduled on weekly basis? Why should I wait for your comfort / timings? Below is e mail comunication with LG. Dear Sir As confirmed, we are delivering the product on 26.2.10. Thanks and Regards Richard Ravi Prasad Branch Service Manager - Pune Mobiel : +[protected] "TOGETHER TOWARDS 2010, CREATE A DIFFERENCE" "ambar dangare" <ambar.[protected]@patni.com> 02/25/2010 04:42 PM Please respond to <ambar.[protected]@patni.com> To <[protected]@lgindia.com> cc <[protected]@lgindia.com>, <[protected]@lgindia.com>, <[protected]@lgindia.com> Subject RE: PRODUCT DELIVERY (Complaint no [protected]) Mr. Richard, I have purchased product from Dealer located in PCMC area, not from Pune area. Now I don’t’ know from where you / Dealer deliver product from Pune or any were else. I have nothing to do about this. What I know is I have paid money to buy the product, so now it’s Company’s responsibly to deliver it in time and in good shape.. LG / dealer have delivered faulty product (I placed order on 14th feb with payment to dealer and received product after lot of follow-up after 4-5 day’s) And now for replacement also you are saying that I have to wait because your vehicle is scheduled on weekly basis? Why should I wait for your comfort / timings? As per LG website http://www.lge.com/in/211/index.jsp it says no waiting? What dose it mean to you? It says prompt response after sales service. You you’re self check if you stands any where near to your company policy? Your vehicle come to PCMC area on particular time that is your problem not my. Why should customer suffer because of this? Sapan Arya: I was expecting some reply on this from you also. Keeping “mum” is not answer to any problem. [protected][protected][protected][protected] Regards, Ambar A Dangare Patni Computer Sys. Ltd. Unit 5-8 , 3rd Floor Electronic sadan III, MIDC Bhosari 411 026 Ph:- +[protected] Ext:- 5004 Cell No [protected] [protected][protected][protected][protected] [protected][protected][protected][protected] From: [protected]@lgindia.com [mailto:[protected]@lgindia.com] Sent: Thursday, February 25, 2010 3:55 PM To: ambar.[protected]@patni.com Cc: [protected]@lgindia.com; [protected]@lgindia.com Subject: RE: PRODUCT DELIVERY (Complaint no [protected]) Dear Mr.Dange It was not an excuse it is a fact. Your place is out side Pune Municiapl limits and owing to less no of deliveries in PCMC area, our vehicle is schudeled to go to PCMC on bi weekly basis. As informed to you, our vehicle is coming to PCMC tomorrow and your product will be delivered to you tomorrow i.e. 26.2.10 Thanks and Regards Richard Ravi Prasad Branch Service Manager - Pune Mobiel : +[protected] "TOGETHER TOWARDS 2010, CREATE A DIFFERENCE" "ambar dangare" <ambar.[protected]@patni.com> 02/24/2010 06:36 PM Please respond to <ambar.[protected]@patni.com> To <[protected]@lgindia.com> cc <[protected]@lgindia.com>, <[protected]@lgindia.com> Subject RE: PRODUCT DELIVERY (Complaint no [protected]) Sapan, I tried to call you on Phone no given in your signature[protected] today but unable to connect through EPBX sys at your end. I spoke to Mr Richard about replacement of LCD He gave me excuse that his delivery vehicle comes to Pimpari-Chinchwad area only twice a week so he will not deliver it till Friday? I was asking him to deliver it by tomorrow. It looks like any thing will happens LG will not do any thing beyond there routine process.. Here Customer care is nothing but costumer harassment. I make mistake of buying your product and will not purchase any product from LG I will not going to contact you any more on this but will defiantly take action my way. Complaint no [protected]/C[protected] [protected][protected][protected][protected] Ambar A Dangare Patni Computer Sys. Ltd. Unit 5-8 , 3rd Floor Electronic sadan III, MIDC Bhosari 411 026 Ph:- +[protected] Ext:- 5004 Cell No [protected] [protected][protected][protected][protected] [protected][protected][protected][protected] From: [protected]@lgindia.com [mailto:[protected]@lgindia.com] Sent: Wednesday, February 24, 2010 9:04 AM To: ambar.[protected]@patni.com; [protected]@lgindia.com Cc: [protected]@lgindia.com Subject: RE: PRODUCT DELIVERY (Complaint no [protected]) Balaji Stock is avbl. Pl ensure that RGP is made and delivered before Saturday to this customer. Thanks and Regards Richard Ravi Prasad Branch Service Manager - Pune Mobiel : +[protected] "TOGETHER TOWARDS 2010, CREATE A DIFFERENCE" "ambar dangare" <ambar.[protected]@patni.com> 02/23/2010 02:18 PM Please respond to <ambar.[protected]@patni.com> To <[protected]@lgindia.com> cc <[protected]@lgindia.com> Subject RE: PRODUCT DELIVERY (Complaint no [protected]) Thanks for your support, Today LG service engineer visited my home for inspection of LCD and unable to resolve the fault in LCD. I spoke to Your Branch Service Manger Mr. Richard Ravi Prasad and told him to replace the LCD with new one. He told me that he will check available stock and will replace it. >From day one I am facing problem from purchasing to delivery and now the product you send is faulty. This is my first time I have changed my Brand from Sony to LG and disappointed with dealer serves, company service and quality of product. I hope company will take quick action and will replace my LCD ASAP. Complaint no [protected] Ambar A Dangare Patni Computer Sys. Ltd. Unit 5-8 , 3rd Floor Electronic sadan III, MIDC Bhosari 411 026 Ph:- +[protected] Ext:- 5004 Cell No [protected] [protected][protected][protected][protected] From: [protected]@lgindia.com [mailto:[protected]@lgindia.com] Sent: Tuesday, February 23, 2010 10:31 AM To: ambar.[protected]@patni.com Subject: RE: PRODUCT DELIVERY Dear Customer, We are sorry to learn about your dissatisfaction. We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard. Please don't hesitate to contact our Branch Service Manger Mr. Richard Ravi Prasad on his mobile number [protected] . Thanking you and reassuring you of our best services always. Thanks and Regards. Sapan Arya Customer Service Dept. LGEIL- Head Office Greater Noida(UP) [protected] "ambar dangare" <ambar.[protected]@patni.com> 02/22/2010 11:36 AM Please respond to <ambar.[protected]@patni.com> To <[protected]@lgindia.com> cc <[protected]@lgindia.com> Subject RE: PRODUCT DELIVERY Thanks for your reply, After that I received LCD after 5 days of delay and now I came to know that its left speaker is not working? (No sound from left speaker) I have logged complaint on LG call center yesterday n waiting for service engineer.. Thanks & regards Ambar Dangare [protected] [protected][protected][protected][protected] From: [protected]@lgindia.com [mailto:[protected]@lgindia.com] Sent: Thursday, February 18, 2010 2:50 PM To: ambar.[protected]@patni.com Subject: Re: PRODUCT DELIVERY Dear Customer, Thanks for sharing your concern with us. We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard. To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lgindia.com. Thanking you and reassuring you of our best services always. Thanks and Regards. Shweta Puri Customer Service Dept. LGEIL- Head Office Greater Noida(UP) [protected] "ambar dangare" <ambar.[protected]@patni.com> 02/17/2010 04:04 PM Please respond to <ambar.[protected]@patni.com> To <[protected]@lgindia.com> cc <[protected]@lgindia.com> Subject PRODUCT DELIVERY Hi I have booked LG LCD model no Model : 26LU11UR on last Sunday. (14th feb 2010) Till date product is not delivered tom me I have purchased it from surya electronics Chinchwad (contact no [protected]) Mr Ramesh G. Choudhary. Please Guide me to resolve this or I will cancel the order. Regards Ambar Dangare [protected] _____________________________________________________________________ Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 26 Comments | |
Comments
Thats right yes they are. disgusting service
LG — Faulty LCD and worst service
This is to bring notice to you about how bad services are being provided by Lg team in Delhi.I purchased an 42’ inches LCD which was defective from the day it was installed by engineer. I asked for the replacement and it was told that it would be done in 2 to 4 days timeframe. After couple of days when I called again then one person said that we do not have a copy of bill so once it is collected. I kept calling this gentleman and he said that person would reach somewhere in afternoon. When he did not reach by evening, I called him again and he said this person is in Janakpuri and would be reaching in short while. That person did not reach at all on 18th.
I then followed it up by calling call centre executive who just gave the numbers for branch incharge and ask me to get in touch with him. Then one of the supervisor told me that he would call me back after getting information from branch incharge. He did not call me. Once again I called him up and then only he spoke to branch incharge and told me that this LCD would be replaced surely by Monday.
After following up several times they said that they don't extra peice for that particular model so they would refund the money. I told them that I don't want refund and if it can be exchanged with other high end model. They agreed to it on a condition that I need to pay the differential amount which was fine with me. Later date when they were to do delivery i was told that they don't have the latest model and it would not be delivered to me for maybe 15 days.
I had a talk with Area Incharge and he said he would call me back with the details in another 10 minutes but did not receive any.
these guys talk big on customer care but this is one of the horrible companies on Customer relation.
LCD — Emi Prob.
kindly i request you to give me collection center number as i awaiting to submit my EMI money.my number is .[protected] my loan a/c No.[protected] I have purchased a colour television Of LG Model No: 21SA1, on 2 August 2009 . But on 21 September 2009 . while doing the OFF its ON/OFF Button got broken from inside. I called the Customer Care and they send their Executive . But after analysing it he said "its button suport from inside got broken so u have to change th whole OUTER BODY and for this u have to Pay. Becuse plastic doesnot come under warrenty. But the thing is that if a ON/OFF button got broken in a short period while doing simple ON-OFF, what does it mean...
1. Plastic used is not good. OR
2. the piece was deffected .. then who will be responsible for that company or customer .
So please tell me what will I do ?
Rajesh Rawat
[protected]
1. Plastic used is not good. OR
2. the piece was deffected .. then who will be responsible for that company or customer .
So please tell me what will I do ?
Rajesh Rawat
[protected]
LG LCD — about dth set box
i sent this letter to you company atleast 8 times but not recevied any replyTGP/SMPL/LT-1009/2209-10 1ST DAY OF OCT.2009
TO,
M/S.SPECTRAMIND MARKETING P.LTD
NOIDA
SIR,
I HAVE PURCHASED ONE LG LCD MODEL NO.32LK20R FROM M/S.GOODMORNING AGENCIES, ALAPPUZHA, KERALA ON 5/9/09 VIDE THEIR INVOICE NO.203931 DT.05/09/2009 AND GOT A CLAIM VOUCHER FOR ONE DTH SET TOP BOX. I SENT THE CLAIM VOUCHER ALONG WITH DD NO.925456 FOR RS.99/- PAYABLE AT NOIDA DT.09/09/09, COMPLETELY FILLED DTH CLAIMFORM, PHOTOCOPY OF ORGINAL INVOICE AND BAR CODE CUTTING FORM THE CARTON THROUGH M/S.PROFESSIONAL COURIER VIDE THEIR RECEPT NO.4236672 DT.09/09/2009. UNFORTUNATELY I HAVE NOT YET RECEIVED ANY REPLY FORM YOUR END. SO KINDLY LET ME KNOW THE POSITION OF THE ABOVE MENTIONED DTH SET TOP BOX AT THE EARLIEST.
EXPECTING YOUR REPLY BY RETURN MAIL
THANKS & B. REGARDS.
MINI PAUL
lg-India — Product not delivered after payment done by 22 days in advance!
Dear LG Patron,Thank you for choosing LG Monitor TV and for successful registration at our website.
We have received all the required information and you are entitled for Free DTH connection with 3 months subscription.
Please get the print out of the mailer and send it to below mentioned address along with following documents -
Photocopy of the original invoice of purchase
LG Monitor TV Serial No., Model No., barcode cutting from the carton. (Original)
Demand draft of Rs.199/- in favour of Solutions Integrated Marketing Services Pvt. Ltd. payable at Delhi against handling charges of your DTH set top box.
Address:
Solutions Integrated Marketing Services Pvt. Ltd.
3rd Floor, Chandra Bhawan,
67-68, Nehru Place
New Delhi - 110019
Your unique registration or customer identification number is
DTHAHME04110930.
Please refer to this registration number for further correspondence.
For any enquiries,
Please contact or call us at[protected] or
mail us at [protected]@solutions-intg.com from Monday to Friday
between 10 am- 5 pm
Warm Regards,
Team LG
ABOVE IS THE EMAIL WE HAVE RECEIVED ON 6TH NOV 09, AND DD OF 199.00/- WAS SENT TO THE ADDRESS ALONG WITH THE NECESSARY DOCUMENTS; MR.AJAY IS ONE OF THE LG-INDIA NO-RESPONSE PERSON WITH THE NO. [protected], EVEN THE NO.[protected] NO. IS SWITCHED OFF SINCE THREE DAYS, MR.AJAY IS THE OFFICIAL CONTACT PERSON FOR LG-INDIA, WE HAVE KEPT TWICE AN EMAIL TO HIM BUT NO RESPONSE OF THAT AND HAVE SENT SMS TO GIVE A CALL SINCE 22 DAYS WE HAVE'NT HEARD FROM HIM NOR BY EMAIL ALSO, DD OF RUPEES 199.00/- HAS BEEN SENT BEFORE 22 DAYS.
WE WOULD LIKE TO HEAR FROM YOUR END REGARDING THIS ISSUE.
LG LCD — Not working for w.e.f. 10.07.10
My Model is 19LH20R (NOT AVAILABLE IN YOUR ABOVE LIST), a flat TV from LG with serial no. 911LPKW004557 manufactured in Nov' 09. No picture is coming although sounds are there and also channels are getting changed.Your Guwahati representative Mr. Saurabh Phookan[protected] visited my place on 12.07.10 and some other again came on 14.07.10. They tried to change the enitire module, control board but they failed. Undersigned requests for a replacement of the TV.A mail was wrongly sent to LG Australia on 17.07.10 . They have replied to lodge the complaint with LG India
Regards,
Dipak Kumar Pathak
House No. 4,
Rajgarh Road First By-lane,
P.O.- Silpukhuri, Guwahati,
PIN-781003, Assam
(Phone : 094350/47630)
LG LCD — Faulty LCD
LG LCD 32LG80FRThis mail is to inform that I am very disappointed with the LG LCD. I had purchased LCD in May-09 and in Oct-09 I was facing problem that the LCD after some time went blank (No display and Volume). LG service engineer came for repair and said some part costing 4000 need to be replaced.
Since it was under warranty it was replaced free of cost. However given the LG brand this kind of problem was not expected from LG.
Again in Aug-10 hardly 10 months from the last complaint my LCD after some time start blinking and it goes Blank (No display only volume)
I am upset and disappointed with my decision of going with LG LCD.
LG India — Long delay in serving a complaint
Hi ,I would like to register a complaint regarding the shoddy service which LG India provides. I have a AMC for a 1 Ton Split AC and everytime i register a complaint the call is dragged for over 2 to 3 weeks. Each week a new engineer visits the place and does a R&D. They have no stocks and supplies in their regional support center. I am planning to sell my LG Split AC and would like to buy from some other vendor Samsung or Whirlpool.
My experience with LG India is horrible. I will give a thumbs down to thier products and most of all their shoddy service.
Dear sir
I am the Small reseller working in rural are since 2003 located atLoni, Ahemdanagar . My problem is I have purchased LG 20” LCd with PC( LCD Sr. No. 004LPJK030188) from Aryan Computer Solution, Pune Bill No ACS/Jun/827 Dated[protected] sold The LCD with PC To Mr. Ghogare Rajendra, Loni bill no 181 dated[protected]. The problem is that we start the C, C++ on PC the Displays goes out . then I replaced another LG LCD 20”, 18.5” & 16” the it run properly on same PC. Then I complaint to LG service centre Complaint No C[protected] dated 28.08.10 then Co. Engineer Mr. Kulkarni come and see the problem & advice to send the LCD to Ahmendnagr service centre, I done it. Then I time to follow up with Ahmendnagr service centre with Mr. Sudake, , Arun Sanagale Mob. [protected] etc. then I also follow up with Mr. Ajay Taiwal [protected] time to time. I also give another complaint C[protected] dated 9.9.10 . In between those day customer daily comes to my shop ask about LG LCD due that reason I then give him my personal LCD to him for use.
What is my mistake? Is that I always preference to sale LG product?, I have nothing to do about this. What I know is I have paid money to buy the LCD, so now it’s Company’s responsibly take quick action & also take action service centre & its staff and hope Co. will replace the faulty LCD
From Rindhe Sandip [protected], ica.[protected]@yahoo.com
I am the Small reseller working in rural are since 2003 located atLoni, Ahemdanagar . My problem is I have purchased LG 20” LCd with PC( LCD Sr. No. 004LPJK030188) from Aryan Computer Solution, Pune Bill No ACS/Jun/827 Dated[protected] sold The LCD with PC To Mr. Ghogare Rajendra, Loni bill no 181 dated[protected]. The problem is that we start the C, C++ on PC the Displays goes out . then I replaced another LG LCD 20”, 18.5” & 16” the it run properly on same PC. Then I complaint to LG service centre Complaint No C[protected] dated 28.08.10 then Co. Engineer Mr. Kulkarni come and see the problem & advice to send the LCD to Ahmendnagr service centre, I done it. Then I time to follow up with Ahmendnagr service centre with Mr. Sudake, , Arun Sanagale Mob. [protected] etc. then I also follow up with Mr. Ajay Taiwal [protected] time to time. I also give another complaint C[protected] dated 9.9.10 . In between those day customer daily comes to my shop ask about LG LCD due that reason I then give him my personal LCD to him for use.
What is my mistake? Is that I always preference to sale LG product?, I have nothing to do about this. What I know is I have paid money to buy the LCD, so now it’s Company’s responsibly take quick action & also take action service centre & its staff and hope Co. will replace the faulty LCD
From Rindhe Sandip [protected], ica.[protected]@yahoo.com
LG — Delay in delivery
I had booked a washing machine from "Adishwar India Limited LG Shop". They had promised to give me delivery before 3PM 13th Jan.Even after calling multiple times to the showroom there is no good response from the people and they are not even telling me when I will get the delivery. ALl I get is we are reaching in 10 minutes ind of answers.
LG — Gift not delivered in scheduled time
Sir,This is to inform you that I redeem my Rewards points of Axis bank credit cards againsts LG DVD Player model no.DV-456,Redeemption coupan which was issue to me and it was instructed to submit to nearest LG office and redeem the coupan within 21 working days,As per instruction I sbumit the the proper paper as on 08/11/2010, but still yet not received the product from there end,while compling I getting several excuses each an ever time instead of result from there Area sales officer Mr.Srithar ([protected]),
So I request you take this matter seriously and find the solution.
Thanking You,
Vishal kumar Jaiswal
0-[protected]
18/01/2011
Today your area service manager (Mr Manish [protected]) visited my home...as my request was for replacement of this faulty product but still he insisted me to keep the same LCD even its defective and was not agree with the report filled by installlation engineer...So my LCD is having a wooble in side pannel which can not be removed by your engineer...so what should i do...should i complain in CONSUMER COURT as i have paid for a new product and i got a defective repaired product...is this kind of service LG INDIA give to its coustomers...kindly replace my LCD or else i have to go for some legal action against your company.
Refer complain No RNA[protected]
Refer complain No RNA[protected]
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LCD — No delivery till now
I have purchase a LCD and a Home Theatre on 27.09.2008 and the same were to be delivered on 01.10.2008 but after my several reminder and sending my man in person to Noida, Great India Place, till now LCD has not been installed. I am fad up with them and going to ask my legal advisor to file a case with Consumer Court. Please advise. My phone no. is [protected]. The phone no. they have given in the bills is not responding by them. The no. is [protected]