Comments
Dear Mr Manager
Kindly refer to my earlier complaints and your responses in my earlier mails, till date after lapse of one month i have not received your response, so it is deemed that you have no remedy of my complaint hence i am free to take legal action against your company.
Thanking you
Madhusudan Semwal
107SF, Ashiana Greens,
Indirapuram, Ghaziabad
Phn. [protected]
[protected]
----- Forwarded Message -----
From: semwal ms <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>
Sent: Saturday, 12 January 2013 8:14 PM
Subject: Re: Complaint
Dear Mr Manager
Kindly refer to my earlier complaints and your response in my earlier mails,
I am very sorry to state that no one from your company has contacted me till date for my problem. Neither your Branch service manager Mr Atul Wadhwa ever bother to pick my call on his number [protected]( since your last mail received on 07/01/2013), will you please let me know the number of concern Branch where you have forwarded my complaint, if matter is not solved and my Refrigerator is not replaced with in week i will not hesitate to take legal action with wide publicity against your company. This mail may be treated as last reminder from my side.
Madhusudan Semwal
107SF, Ashiana Greens,
Indirapuram, Ghaziabad
Phn. [protected]
[protected]
From: LG Service <[protected]@lge.com>
To: semwal ms <[protected]@yahoo.co.in>
Sent: Monday, 7 January 2013 12:47 PM
Subject: RE: Complaint
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.
Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa on his mobile number [protected].
Thanking you and reassuring you of our best services always.
Thanks and Regards
Ganesh | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected] (MTNL/ BSNL[protected]For other operators prefix STD code)
From: semwal ms [mailto:[protected]@yahoo.co.in]
Sent: Sunday, January 06, 2013 21:34
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Subject: Re: Complaint
Dear, Mr Manoj Bisht
In reference to my earlier complatain dated 31/12/2012 and your reply dated 01/01/2013,
I am very sorry to inform you that your staff is again adopting same old tactics during the last visit to attend complain no.RNA[protected] on 03/01/2012, your poor equipped and low standered, staff had visited on earlier occasions too, here i would like to mention again that your service department have changed all most all the parts of my refrigerator, i have made it very clear to you, i need my refrigerator to be replaced/changed, otherwise i will be compelled to take legal action against your company and service department too. Even i will not hasitate to publish in your reviews regarding your poor service and about the low standered products, it is very disgusting and disturbing, i need your reply wether you are going to replace it or i should initiate legal action against you.
Madhusudan Semwal
107SF, Ashiana Greens,
Indirapuram, Ghaziabad
Phn. [protected]
[protected]
From: LG Service <[protected]@lge.com>
To: semwal ms <[protected]@yahoo.co.in>
Sent: Tuesday, 1 January 2013 10:48 AM
Subject: RE: Complaint
Dear Customer,
We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.
Thanking you and reassuring you of our best services always.
Thanks and Regards
Manoj Bisht| Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected] (MTNL/ BSNL[protected]For other operators prefix STD code)
From: semwal ms [mailto:[protected]@yahoo.co.in]
Sent: 31 December 2012 19:34
To: [protected]@lgindia.com
Subject: Complaint
To,
The Manager
Costumer Care
LG Electronics India Pvt. Ltd
Sub- Replacement of Faulty Refrigerator.
Dear Sir,
I had purchased a Refrigerator, LG, GL-328LMG4(310LTR GREEN ION) on 27/08/2007 from ELECTRONIC STATION, Hall No2, Plot Gravity Mall, Indirapuram, Ghaziabad, (UP) vide invoice number 807, dated 27/08/2007.
The day i purchased said refrigerator the it troubled me regularly i had requested retailer to change but he denied, since the dealer did not took any responsibility, the case was taken up with the customer care and chain of trouble started and the compressor of my refrigerator was changed 5 times in 5 years the sequence of complaints lodged by me are mentioned below. (Here i cannot mention the complaint numbers which i have not recorded during earlier occasions immediately after the purchase of said refrigerator).
on 04/04/2009 ACE 9C40300067.
on 12/04/2011 RNA[protected]
on 01/05/2011 RNA[protected]
on 30/05/2011 RNA[protected]
on 04/06/2011 RNA[protected]
on 07/06/2011 RNA[protected]
on 11/06/2011 RNA[protected]
on 30/06/2011 RNA[protected]
on 28/07/2011 RNA[protected]
on 07/10/2011 RNA[protected]
Out of 10 complaints made by me your service department had attended only 4 complaints, here i would like to mention only those complaints whose number i have recorded, i have been complaining since the purchase, it is very disgusting and painful.
Your services are below average / standered, no one bothers to attend the complaint, once they come to know that the same person is calling for repairs of same machine, after calling and reminding several times, then only your service department responds.
I also tried to approach your officers Mr Anuj Singh and Ms Nikita Lohiya on there phone number [protected] and [protected] respectively but they never bother to respond or picked my call.
Now once again the compressor had stopped functioning and said refrigerator is lying ideal at my residence, you are requested to send your service engineer with in week on receipt of this mail, get it checked/accessed and change / replace the same or other wise i will be compelled to take legal action against the company.
Madhusudan Semwal
107SF, Ashiana Greens,
Indirapuram, Ghaziabad
Phn. [protected]
[protected]
Kindly refer to my earlier complaints and your responses in my earlier mails, till date after lapse of one month i have not received your response, so it is deemed that you have no remedy of my complaint hence i am free to take legal action against your company.
Thanking you
Madhusudan Semwal
107SF, Ashiana Greens,
Indirapuram, Ghaziabad
Phn. [protected]
[protected]
----- Forwarded Message -----
From: semwal ms <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>
Sent: Saturday, 12 January 2013 8:14 PM
Subject: Re: Complaint
Dear Mr Manager
Kindly refer to my earlier complaints and your response in my earlier mails,
I am very sorry to state that no one from your company has contacted me till date for my problem. Neither your Branch service manager Mr Atul Wadhwa ever bother to pick my call on his number [protected]( since your last mail received on 07/01/2013), will you please let me know the number of concern Branch where you have forwarded my complaint, if matter is not solved and my Refrigerator is not replaced with in week i will not hesitate to take legal action with wide publicity against your company. This mail may be treated as last reminder from my side.
Madhusudan Semwal
107SF, Ashiana Greens,
Indirapuram, Ghaziabad
Phn. [protected]
[protected]
From: LG Service <[protected]@lge.com>
To: semwal ms <[protected]@yahoo.co.in>
Sent: Monday, 7 January 2013 12:47 PM
Subject: RE: Complaint
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.
Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa on his mobile number [protected].
Thanking you and reassuring you of our best services always.
Thanks and Regards
Ganesh | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected] (MTNL/ BSNL[protected]For other operators prefix STD code)
From: semwal ms [mailto:[protected]@yahoo.co.in]
Sent: Sunday, January 06, 2013 21:34
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Subject: Re: Complaint
Dear, Mr Manoj Bisht
In reference to my earlier complatain dated 31/12/2012 and your reply dated 01/01/2013,
I am very sorry to inform you that your staff is again adopting same old tactics during the last visit to attend complain no.RNA[protected] on 03/01/2012, your poor equipped and low standered, staff had visited on earlier occasions too, here i would like to mention again that your service department have changed all most all the parts of my refrigerator, i have made it very clear to you, i need my refrigerator to be replaced/changed, otherwise i will be compelled to take legal action against your company and service department too. Even i will not hasitate to publish in your reviews regarding your poor service and about the low standered products, it is very disgusting and disturbing, i need your reply wether you are going to replace it or i should initiate legal action against you.
Madhusudan Semwal
107SF, Ashiana Greens,
Indirapuram, Ghaziabad
Phn. [protected]
[protected]
From: LG Service <[protected]@lge.com>
To: semwal ms <[protected]@yahoo.co.in>
Sent: Tuesday, 1 January 2013 10:48 AM
Subject: RE: Complaint
Dear Customer,
We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.
Thanking you and reassuring you of our best services always.
Thanks and Regards
Manoj Bisht| Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected] (MTNL/ BSNL[protected]For other operators prefix STD code)
From: semwal ms [mailto:[protected]@yahoo.co.in]
Sent: 31 December 2012 19:34
To: [protected]@lgindia.com
Subject: Complaint
To,
The Manager
Costumer Care
LG Electronics India Pvt. Ltd
Sub- Replacement of Faulty Refrigerator.
Dear Sir,
I had purchased a Refrigerator, LG, GL-328LMG4(310LTR GREEN ION) on 27/08/2007 from ELECTRONIC STATION, Hall No2, Plot Gravity Mall, Indirapuram, Ghaziabad, (UP) vide invoice number 807, dated 27/08/2007.
The day i purchased said refrigerator the it troubled me regularly i had requested retailer to change but he denied, since the dealer did not took any responsibility, the case was taken up with the customer care and chain of trouble started and the compressor of my refrigerator was changed 5 times in 5 years the sequence of complaints lodged by me are mentioned below. (Here i cannot mention the complaint numbers which i have not recorded during earlier occasions immediately after the purchase of said refrigerator).
on 04/04/2009 ACE 9C40300067.
on 12/04/2011 RNA[protected]
on 01/05/2011 RNA[protected]
on 30/05/2011 RNA[protected]
on 04/06/2011 RNA[protected]
on 07/06/2011 RNA[protected]
on 11/06/2011 RNA[protected]
on 30/06/2011 RNA[protected]
on 28/07/2011 RNA[protected]
on 07/10/2011 RNA[protected]
Out of 10 complaints made by me your service department had attended only 4 complaints, here i would like to mention only those complaints whose number i have recorded, i have been complaining since the purchase, it is very disgusting and painful.
Your services are below average / standered, no one bothers to attend the complaint, once they come to know that the same person is calling for repairs of same machine, after calling and reminding several times, then only your service department responds.
I also tried to approach your officers Mr Anuj Singh and Ms Nikita Lohiya on there phone number [protected] and [protected] respectively but they never bother to respond or picked my call.
Now once again the compressor had stopped functioning and said refrigerator is lying ideal at my residence, you are requested to send your service engineer with in week on receipt of this mail, get it checked/accessed and change / replace the same or other wise i will be compelled to take legal action against the company.
Madhusudan Semwal
107SF, Ashiana Greens,
Indirapuram, Ghaziabad
Phn. [protected]
[protected]
Hi All,
i have bought my LG writer on 11 Aug 2012 and after a month later, found my dvd writer was not working fine. so i reported to nearest LG service center on 22 Dec 2012.Till date i didn't get any proper response from them. i request you to follow up my request and believe you do (LIFE IS GOOD).
please find service center details where i reported below
System and Solutions,
Mount Road, Chennai - 600002
Product information
product window : Dvd Drive
Model No : gh24ns72
set Serial No : 205hcvuo42383
i have bought my LG writer on 11 Aug 2012 and after a month later, found my dvd writer was not working fine. so i reported to nearest LG service center on 22 Dec 2012.Till date i didn't get any proper response from them. i request you to follow up my request and believe you do (LIFE IS GOOD).
please find service center details where i reported below
System and Solutions,
Mount Road, Chennai - 600002
Product information
product window : Dvd Drive
Model No : gh24ns72
set Serial No : 205hcvuo42383
DEAR SIR,
I HAVE PURCHASE A DOUBLE DOOR FRIDGE, MODEL NO GL258 VE[protected] FROM M/S RAJ ELECTRONICS, BAPUJEE
NAGAR, BHUBANESWR, ODISHA, VIDE INVOICE NO-RI(C)8826, SINCE OUR USE OF THIS FRIDGE WE HAVE NOTICED THAT THE
MIDDLE VEGETABLE TRAY THE STORING VEGETABLES ARE FORMING WITH ICE.WE HAVE SEVERAL TIME TELEPHONIC ALLY
LODGE THE COMPLAIN TO THE DEALER AND LOCAL SERVICE CENTER THEY ARE ADVISING OVER TELEPHONE BUT THEY
HAVE NOT SEND ANY BODY TO SEE THE COMPLAIN PHYSICALLY.AGAIN WE REGISTERED A COMPLAIN ON 12 TH FEB 2013,
THEN LOCAL SERVICE CENTER SENT A TECHNICIAN AKHAYA ROUT TO OUR RESIDENCE HE HAS ALSO ADVICE THAT DONOT
KEEP THE VEGETABLES IN THAT TRAY.WE HAVE ALSO TOLD HIM PL COME WE WILL SHOW ONE SIMILAR FRIDGE NEAR TO
OUR HOUSE HE IS DEAPHEAR TO SEE THAT FRIDGE.AGAIN WE LODGE COMPLAIN ON 22 FEB THROUGH TOLL FREE NO
OUR COMPLAIN ID NO- RNA[protected], ON 23 RD FEB AROUND 3PM MR AKHAYA ROUT TECHNICIAN OF LOCAL SERVICE
CENTER TELEPHONED FROM THE MOB NO [protected] TO OUR HOUSE MY SISTER PICKED UP THE MOBILE MR ROUT IN A
RUDE VOICE STARTED ABUSING I HAVE VISITED YOUR HOUSE AND I HAVE TOLD YOU WHAT TO DO, WHY U HAVE LODGE
COMPLAIN THROUGH TOLL FREE NO, YOU KNOW CAPACITY I WILL CANCEL YOUR COMPLAIN WITHOUT ANY REASON WHAT
YOU WILL DO, HE IS ALSO LEARNING US YOU DO NOT KNOW HOE TO USE THIS TYPE OF FRIDGE.IF THIS TYPE OF PERSON
WILL ATTAIN THE COMPLAIN LIKE INTERNATIONAL COMPANY LIKE LG..
YOU ARE REQUESTED TO LOOK IN TO MY COMPLAIN SOON, IF THE COMPLAIN IS NOT RESOLVE WITH IN 15 DAYS I WILL BE
FORCED TO GO TO COURT OF LAW BY FILING A CONSUMER CASE AGAINST LG COMPANY AS A MANUFACTURER AND THE
LOCAL DEALER & POOR SERVICED BY THE LOCAL SERVICE CENTER.I HOPE YOU LOOK IN TO THE MATTER SERIOUSLY
THANKING YOU
MRS NIRMALA SAHU
PLOT NO 316/F
NILADRI VIHAR, CHANDRASEKHAR PUR
BHUBANESWAR, ODISHA
MOB NO [protected]
COTACT MAIL [protected]@gmail.com
I HAVE PURCHASE A DOUBLE DOOR FRIDGE, MODEL NO GL258 VE[protected] FROM M/S RAJ ELECTRONICS, BAPUJEE
NAGAR, BHUBANESWR, ODISHA, VIDE INVOICE NO-RI(C)8826, SINCE OUR USE OF THIS FRIDGE WE HAVE NOTICED THAT THE
MIDDLE VEGETABLE TRAY THE STORING VEGETABLES ARE FORMING WITH ICE.WE HAVE SEVERAL TIME TELEPHONIC ALLY
LODGE THE COMPLAIN TO THE DEALER AND LOCAL SERVICE CENTER THEY ARE ADVISING OVER TELEPHONE BUT THEY
HAVE NOT SEND ANY BODY TO SEE THE COMPLAIN PHYSICALLY.AGAIN WE REGISTERED A COMPLAIN ON 12 TH FEB 2013,
THEN LOCAL SERVICE CENTER SENT A TECHNICIAN AKHAYA ROUT TO OUR RESIDENCE HE HAS ALSO ADVICE THAT DONOT
KEEP THE VEGETABLES IN THAT TRAY.WE HAVE ALSO TOLD HIM PL COME WE WILL SHOW ONE SIMILAR FRIDGE NEAR TO
OUR HOUSE HE IS DEAPHEAR TO SEE THAT FRIDGE.AGAIN WE LODGE COMPLAIN ON 22 FEB THROUGH TOLL FREE NO
OUR COMPLAIN ID NO- RNA[protected], ON 23 RD FEB AROUND 3PM MR AKHAYA ROUT TECHNICIAN OF LOCAL SERVICE
CENTER TELEPHONED FROM THE MOB NO [protected] TO OUR HOUSE MY SISTER PICKED UP THE MOBILE MR ROUT IN A
RUDE VOICE STARTED ABUSING I HAVE VISITED YOUR HOUSE AND I HAVE TOLD YOU WHAT TO DO, WHY U HAVE LODGE
COMPLAIN THROUGH TOLL FREE NO, YOU KNOW CAPACITY I WILL CANCEL YOUR COMPLAIN WITHOUT ANY REASON WHAT
YOU WILL DO, HE IS ALSO LEARNING US YOU DO NOT KNOW HOE TO USE THIS TYPE OF FRIDGE.IF THIS TYPE OF PERSON
WILL ATTAIN THE COMPLAIN LIKE INTERNATIONAL COMPANY LIKE LG..
YOU ARE REQUESTED TO LOOK IN TO MY COMPLAIN SOON, IF THE COMPLAIN IS NOT RESOLVE WITH IN 15 DAYS I WILL BE
FORCED TO GO TO COURT OF LAW BY FILING A CONSUMER CASE AGAINST LG COMPANY AS A MANUFACTURER AND THE
LOCAL DEALER & POOR SERVICED BY THE LOCAL SERVICE CENTER.I HOPE YOU LOOK IN TO THE MATTER SERIOUSLY
THANKING YOU
MRS NIRMALA SAHU
PLOT NO 316/F
NILADRI VIHAR, CHANDRASEKHAR PUR
BHUBANESWAR, ODISHA
MOB NO [protected]
COTACT MAIL [protected]@gmail.com
Respected sir/madam
This complaint is being registered for the bad quality of the LG product sold to us..
I, MR.V.SRINIVAS RAO purchased a Double door refrigerator of model number: 1 LG-GL-278VE4-VB from SOUNDARYA SHOPPE, dno:47-10-6, diamond towers, near diamond park, dwarakanagar, visakhapatnam on[protected].The price of the product is twenty one thousand seven hundred only.Whatever goods are kept in the fridge get freezed up.it gets freezed and gives ice cubes into the goods which is causing heavy damage to the goods.I have been lodging the same complaint many a times and every time the service engineer comes and replaces a part of the fridge.Since the fridge is in warranty period the company is bearing the losses but after the warranty period i'l have to bear all the losses due to your low quality product.Also the behaviour of the service men is very rude.With in a span of three months, six times they have attended They have advised how to maintain the temperature and went away. They have replaced "Thermostat" in their 3rd visit, again replaced ""Thermostat & Bio metal"replaced 4th time. 5th time they have replaced full set Thermostat, but the problem has remained the same. I had complained again on 12.03.2013 and as on date service engineer blamed us saying we are purposefully damaging the goods .he showed a very rude behaviour towards the customer
Keeping the above factors in view and if this is the condition of the fridge then suitable action should be taken for rectification of the fridge or else replace with new one.
I hope you would take the neccesary action regarding the complaint with my fridge and obllige me.
Thanking You
V.SRINIVAS RAO.
PHONE NUMBER:[protected]
This complaint is being registered for the bad quality of the LG product sold to us..
I, MR.V.SRINIVAS RAO purchased a Double door refrigerator of model number: 1 LG-GL-278VE4-VB from SOUNDARYA SHOPPE, dno:47-10-6, diamond towers, near diamond park, dwarakanagar, visakhapatnam on[protected].The price of the product is twenty one thousand seven hundred only.Whatever goods are kept in the fridge get freezed up.it gets freezed and gives ice cubes into the goods which is causing heavy damage to the goods.I have been lodging the same complaint many a times and every time the service engineer comes and replaces a part of the fridge.Since the fridge is in warranty period the company is bearing the losses but after the warranty period i'l have to bear all the losses due to your low quality product.Also the behaviour of the service men is very rude.With in a span of three months, six times they have attended They have advised how to maintain the temperature and went away. They have replaced "Thermostat" in their 3rd visit, again replaced ""Thermostat & Bio metal"replaced 4th time. 5th time they have replaced full set Thermostat, but the problem has remained the same. I had complained again on 12.03.2013 and as on date service engineer blamed us saying we are purposefully damaging the goods .he showed a very rude behaviour towards the customer
Keeping the above factors in view and if this is the condition of the fridge then suitable action should be taken for rectification of the fridge or else replace with new one.
I hope you would take the neccesary action regarding the complaint with my fridge and obllige me.
Thanking You
V.SRINIVAS RAO.
PHONE NUMBER:[protected]
I have purchased a new split AC with model LSA 3MR 3M from Spectra Vision, 9, Janpath, Bapuji Nagar, Bhubaneswar on 25.3.13 with model no. LSA 3MR 3M(1TN) and on the night of 27.3.13, the AC produced certain sounds and the compressor light went off and the cooling stopped.
I want this AC to be replaced by you LG team now, within the night of 28.3.13 because i am not sure what is particular AC will have me suffer in the coming days.
I want this AC to be replaced by you LG team now, within the night of 28.3.13 because i am not sure what is particular AC will have me suffer in the coming days.
I have purchased a new split AC with model LSA 3MR 3M from Spectra Vision, 9, Janpath, Bapuji Nagar, Bhubaneswar on 25.3.13 with model no. LSA 3MR 3M(1TN) and on the night of 27.3.13, the AC produced certain sounds and the compressor light went off and the cooling stopped.
I want this AC to be replaced by you LG team now, within the night of 28.3.13 because i am not sure what is particular AC will have me suffer in the coming days.my email is [protected]@gmail.com. Please arrange an immediate replacement
I want this AC to be replaced by you LG team now, within the night of 28.3.13 because i am not sure what is particular AC will have me suffer in the coming days.my email is [protected]@gmail.com. Please arrange an immediate replacement
We have registered the complaint for DVD home theater system on 27th April 2013 and the complaint no is RNA [protected]. customer service executive responded with 24hr engineer will visit. No body visited then again i called on 28th april they ssaid we keeping your request on priority and with in 24 hr engineer will visit because our engineers doesn't work on sunday that is why they have not visited. Again no body has visited till 29th April .
Have called once again on 30th April they said will keep your request on high priority and engineer will visit within 24hrs. As usual nobody visited.
Have called on 3rd May 2013 customer service executive is saying your request was closed on 28th April 2013. LG india has appointed All jokers in customer service desk. They are big liers who are creating a bad brand image for LG India.
Its very unfortunate and as a customer we cant raise our concern.
Have called once again on 30th April they said will keep your request on high priority and engineer will visit within 24hrs. As usual nobody visited.
Have called on 3rd May 2013 customer service executive is saying your request was closed on 28th April 2013. LG india has appointed All jokers in customer service desk. They are big liers who are creating a bad brand image for LG India.
Its very unfortunate and as a customer we cant raise our concern.
Sales India — Taking Money and Not Installing the instruments
Hello,I had purchase a Onida Ac from saled india on 07th May, Tuesday, 2013 before 15:00 hrs.
Not install the instrument yet till 11th May, Saturday, 2013. I want my money back and want to claim the company for taking money before and not giving proper services
i have a LG refrigerator (260 ltr) which is 10yrs old, approx. Its freezer door broke last year, i made a complaint, your engineer called up and enquired the details and when he came to know that its a 10-year-old fridge, he refused to come and said nothing can b done about it. I was managing with this problem till last week when my refrigerator stopped cooling. I again made a complaint, your engineer called up, enquired and said i don't repair fridge that are smaller than 500 ltr.
I told him that it was there internal matter and that he should send an appropriate person. He made 3 calls asking the same questions each time, which i didn't understand why.
Finally he came in the evening, saw the fridge and said that the gas has to be refilled and it will cost Rs 1200/-. He didn't have the courtesy to tell when will he come back. This happened on May 17th, after that he never turned up nor did he call.
Kindly tell me what to do and is this the type of after-sales service expected out of a big company like LG. Also, today i again made a complaint at 9.24 am. and till now (12.50 pm) no body has contacted me.
I told him that it was there internal matter and that he should send an appropriate person. He made 3 calls asking the same questions each time, which i didn't understand why.
Finally he came in the evening, saw the fridge and said that the gas has to be refilled and it will cost Rs 1200/-. He didn't have the courtesy to tell when will he come back. This happened on May 17th, after that he never turned up nor did he call.
Kindly tell me what to do and is this the type of after-sales service expected out of a big company like LG. Also, today i again made a complaint at 9.24 am. and till now (12.50 pm) no body has contacted me.
To
LG Electronics
India Pvt. Ltd
Greater Noida
Dear Sir/Madam
This is to bring in your kind notice that I (Vikas Kumar) am a Customer of LG India Pvt. Ltd. I had purchased a T.V. of Model 21FDSWSEBT and Serial no 702NLLG008640 Under A.M.C. My T.V. had got some issue due to which it was not working properly, I had complained about it to LG India Pvt. Ltd. But employees of the company do not take care of it. I had submitted my TV to the workshop of LG India Service Centre on 14/4/13 and I had talked to the customer care several times but all in Vain they are saying that your TV cannot be repaired and you can have 2000Rs for it. I really admire LG India Pvt. Ltd. products, but this time the behavior of the employs of the company hurt me a lot. In future it would not be possible for me and my friends or relatives to purchase any product of the company.
So you are kindly requested to take necessary action about the same or I would be bound to take legal action against the same.
Regards:
Vikas Kumar
Email: [protected]@yahoomail.com
Ph: [protected]
Complain no –RNA[protected], RNA[protected]
LG Electronics
India Pvt. Ltd
Greater Noida
Dear Sir/Madam
This is to bring in your kind notice that I (Vikas Kumar) am a Customer of LG India Pvt. Ltd. I had purchased a T.V. of Model 21FDSWSEBT and Serial no 702NLLG008640 Under A.M.C. My T.V. had got some issue due to which it was not working properly, I had complained about it to LG India Pvt. Ltd. But employees of the company do not take care of it. I had submitted my TV to the workshop of LG India Service Centre on 14/4/13 and I had talked to the customer care several times but all in Vain they are saying that your TV cannot be repaired and you can have 2000Rs for it. I really admire LG India Pvt. Ltd. products, but this time the behavior of the employs of the company hurt me a lot. In future it would not be possible for me and my friends or relatives to purchase any product of the company.
So you are kindly requested to take necessary action about the same or I would be bound to take legal action against the same.
Regards:
Vikas Kumar
Email: [protected]@yahoomail.com
Ph: [protected]
Complain no –RNA[protected], RNA[protected]
I have purchase 1.5ton LG AC from Tamil nadu ' Madurai Ambigai agency less than one year, now compressor failer, for replace the compressor agency is asking the labour charges, pl advise i have to pay or not, since compressor always cover 5 years.
Muthu-[protected], [protected]@yahoo.co.in
Muthu-[protected], [protected]@yahoo.co.in
i am sanjay i was buy a lg mobile model no.optimus p895 before 10 days after two days a problem coming in hanging and some features are not working properly but today it was complitly shut down i was buy from top ten gallery lower parel so what i do i want my money back or replace my mobile my mobile no.is [protected] i hope u will help me i am using lg product from many years this is first time
SIR,
I HAVE DONE UNDERMENTIONED CORRESPONDENCE WITH YOU BUT NOBODY HELPED ME . MY CASE WITH LG COMPANY IS A ETHICAL CORRUPTION . NOTHING HAPPENED TILL NOW .
SUDEEP SAINI ( [protected] )
[protected]@gmail.com
Respected sir,
I have purchased one LG AC on 15.05.2012 from Amritsar and I enjoyed two servicing free of cost provided by you . But for 3rd and 4th servicing I could not called your servicing centre in time, It is my mistake totally . As I choose your brand because your company provides best dealing with customers and the best quality of material, So I hope that by ignoring my mistake you will give me chance to avail the facility of free of cost servicing . I shall be thankful to you .
With Respect and Regards, In expection of your kind co-operation .
Sudeep Saini
Manager, Bank Of India
Zonal Office, Amritsar
Ph : [protected]
Dear Customer,
Thanks for writing in to us.
In order to assist you with your enquiry, we require your Postal address.
Kindly send your complete address (along with this mail), so that we can do the needful.
Thanks and Regards
Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]
Sir,
My postal address is as below .
Sudeep Saini C/ O K S Rekhi
H No : A - 114, 2nd Floor, Ranjit Avenue
Amritsar ( Punjab)
Thanks & Regards
Sudeep Saini ( [protected] )
Dear Customer,
We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.
Thanking you and reassuring you of our best services always.
Thanks and Regards
Manoj| Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]
Sir,
I have not got any solution of my problem. Servicing personnels asking money for servicining where as it should be free of cost .
Dear Customer,
With reference to your mail, We would like to assure you that we have thoroughly reviewed your issue and feel we owe you our deepest apologies for the inconvenience that has been caused to you.
We wish to confirm that we acknowledge your complaint and same has been forwarded to our branch office of your area in order to sort out the issue on priority. Kindly grant us some more time to resolve your issue and we appreciate your patience.
In addition, we will be monitoring the steps taken and will guide them for your complete satisfaction as an elite LG Customer.
For any query regarding your complaint contact our Branch Service Manger Mr. Gurminder Singh Sidhu on his Contact number 0-[protected].
Thanking you and reassuring you of our best services always.
Thanks and Regards
Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]
SIR,
WHEN I PURCHASED AC FROM YOU SELLER TOLD ME THAT I SHALL BE PROVIDED THREE SERVICING FREE OF COST BUT THEY PROVIDED ONLY ONE . AS YOU HAVE TOLD ME TO CONTACT GURMINDER SINGH ABOUT THIS BUT HE HAS ALSO REFUSED TO PROVIDE FREE SERVICING . I AM ATTACHING SCAN COPY OF SERVICING COUPON GIVEN IN MANUAL OF AC WHICH CLEARLY INDICATES ABOUT THREE FREE SERVICINGS . IT WAS NOT EXPECTED FROM A REPUTED COMPANY . THIS IS NOT A METTER OF 200-300 Rs, I CAN ALSO SPEND THIS MONEY OUTSIDE FOR SERVICING BUT IT IS THE METTER O[censored]NBELIEF IN FUTURE ON YOUR COMPANY, SIR IT CAN BE THINK A ETHICAL CORRUPTION BECASE YOU ARE NOT FULFILLING YOUR PROMISE . NOW I REQUEST YOU TO GIVE ME FULL AND FINAL SOLUTION AFTER READING ALL TRAILING MAIL IN THIS REGARD . MR MANOJ PLEASE PROVIDE ME YOUR MOB NUMBER TO ME TO CONTACT YOU DIRECTY.
THANKS & REGARDS
SUDEEP SAINI
MANAGER
BANK OF INDIA,
AMRITSAR
[protected]
Dear Customer,
Greetings for the day!!!
We would like to inform you that your case is in follow up with us and our service personel will contact you at the earliest.
Thanks and Regards
Simpi | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected]
RESPECTED SIR,
YOUR SERVICE PERSONAL VISITED MY HOUSE FOR SERVICING OF AC BUT REFUSED TO CARRY OUT SERVICING
FREE OF COST, KINDLY DO THE NEEDFUL IN THIS REGARD.
THANKS.
SUDEEP SAINI
AMRITSAR
SIR,
PL REPLY
THANKS AND REGARDS,
SUDEEP SAINI
RESPECTED SIR,
KINDLY SEND ME YOUR NODAL OFFICER' S CONTACT NUMBER AND E MAIL ADDRESS .
THANKS AND REGARDS
SUDEEP SAINI
SIR
I HAVE DONE UNDERMENTIONED CORRESPONDENCE WITH YOU BUT NOBODY HELPED ME . MY CASE WITH LG COMPANY IS A ETHICAL CORRUPTION . NOTHING HAPPENED TILL NOW .
SUDEEP SAINI ( [protected] )
[protected]@gmail.com
Respected sir,
I have purchased one LG AC on 15.05.2012 from Amritsar and I enjoyed two servicing free of cost provided by you . But for 3rd and 4th servicing I could not called your servicing centre in time, It is my mistake totally . As I choose your brand because your company provides best dealing with customers and the best quality of material, So I hope that by ignoring my mistake you will give me chance to avail the facility of free of cost servicing . I shall be thankful to you .
With Respect and Regards, In expection of your kind co-operation .
Sudeep Saini
Manager, Bank Of India
Zonal Office, Amritsar
Ph : [protected]
Dear Customer,
Thanks for writing in to us.
In order to assist you with your enquiry, we require your Postal address.
Kindly send your complete address (along with this mail), so that we can do the needful.
Thanks and Regards
Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]
Sir,
My postal address is as below .
Sudeep Saini C/ O K S Rekhi
H No : A - 114, 2nd Floor, Ranjit Avenue
Amritsar ( Punjab)
Thanks & Regards
Sudeep Saini ( [protected] )
Dear Customer,
We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.
Thanking you and reassuring you of our best services always.
Thanks and Regards
Manoj| Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]
Sir,
I have not got any solution of my problem. Servicing personnels asking money for servicining where as it should be free of cost .
Dear Customer,
With reference to your mail, We would like to assure you that we have thoroughly reviewed your issue and feel we owe you our deepest apologies for the inconvenience that has been caused to you.
We wish to confirm that we acknowledge your complaint and same has been forwarded to our branch office of your area in order to sort out the issue on priority. Kindly grant us some more time to resolve your issue and we appreciate your patience.
In addition, we will be monitoring the steps taken and will guide them for your complete satisfaction as an elite LG Customer.
For any query regarding your complaint contact our Branch Service Manger Mr. Gurminder Singh Sidhu on his Contact number 0-[protected].
Thanking you and reassuring you of our best services always.
Thanks and Regards
Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]
SIR,
WHEN I PURCHASED AC FROM YOU SELLER TOLD ME THAT I SHALL BE PROVIDED THREE SERVICING FREE OF COST BUT THEY PROVIDED ONLY ONE . AS YOU HAVE TOLD ME TO CONTACT GURMINDER SINGH ABOUT THIS BUT HE HAS ALSO REFUSED TO PROVIDE FREE SERVICING . I AM ATTACHING SCAN COPY OF SERVICING COUPON GIVEN IN MANUAL OF AC WHICH CLEARLY INDICATES ABOUT THREE FREE SERVICINGS . IT WAS NOT EXPECTED FROM A REPUTED COMPANY . THIS IS NOT A METTER OF 200-300 Rs, I CAN ALSO SPEND THIS MONEY OUTSIDE FOR SERVICING BUT IT IS THE METTER O[censored]NBELIEF IN FUTURE ON YOUR COMPANY, SIR IT CAN BE THINK A ETHICAL CORRUPTION BECASE YOU ARE NOT FULFILLING YOUR PROMISE . NOW I REQUEST YOU TO GIVE ME FULL AND FINAL SOLUTION AFTER READING ALL TRAILING MAIL IN THIS REGARD . MR MANOJ PLEASE PROVIDE ME YOUR MOB NUMBER TO ME TO CONTACT YOU DIRECTY.
THANKS & REGARDS
SUDEEP SAINI
MANAGER
BANK OF INDIA,
AMRITSAR
[protected]
Dear Customer,
Greetings for the day!!!
We would like to inform you that your case is in follow up with us and our service personel will contact you at the earliest.
Thanks and Regards
Simpi | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected]
RESPECTED SIR,
YOUR SERVICE PERSONAL VISITED MY HOUSE FOR SERVICING OF AC BUT REFUSED TO CARRY OUT SERVICING
FREE OF COST, KINDLY DO THE NEEDFUL IN THIS REGARD.
THANKS.
SUDEEP SAINI
AMRITSAR
SIR,
PL REPLY
THANKS AND REGARDS,
SUDEEP SAINI
RESPECTED SIR,
KINDLY SEND ME YOUR NODAL OFFICER' S CONTACT NUMBER AND E MAIL ADDRESS .
THANKS AND REGARDS
SUDEEP SAINI
SIR
To
Marketing head,
LG
I would like to inform you that we purchased 2 T Split AC 2 yrs back, now main problem is that water dropping near AC and making noise during running. Service engineer visited and told that installation is wrong, where as installation was done through LG person only. Okay we understand that installation is wrong then it is prime responsibility of LG to correct it without any charges. Secondly it has been observed that complaints are closed without visit and new complaint is registered, my complaint history given below:
date[protected]complaint no
27th july-------RNA[protected]
IST JULY------RNA[protected]
19TH JULY---RNA[protected]
23 JULY---RNA[protected]
5TH AUG---RNA[protected]
Is it right way to close NOC without visit? We have already paid visit charges and requested to solve my problem without any delay.
ANIL RATHI
STI SANOH INDIA LTD.
PLOT NO 17 MUP -II
TOY CITY GR NOIDA
[protected]
Marketing head,
LG
I would like to inform you that we purchased 2 T Split AC 2 yrs back, now main problem is that water dropping near AC and making noise during running. Service engineer visited and told that installation is wrong, where as installation was done through LG person only. Okay we understand that installation is wrong then it is prime responsibility of LG to correct it without any charges. Secondly it has been observed that complaints are closed without visit and new complaint is registered, my complaint history given below:
date[protected]complaint no
27th july-------RNA[protected]
IST JULY------RNA[protected]
19TH JULY---RNA[protected]
23 JULY---RNA[protected]
5TH AUG---RNA[protected]
Is it right way to close NOC without visit? We have already paid visit charges and requested to solve my problem without any delay.
ANIL RATHI
STI SANOH INDIA LTD.
PLOT NO 17 MUP -II
TOY CITY GR NOIDA
[protected]
hi,
This is in reference to Complain id no. RNA[protected] LG screen for which we have loged a call on 31st Augus, 2013. Your technician attended the call but he just took the purchase invoice n left the office without informing us the status on the screen. i am really sorry to say this but your service is very bad. i have to call again n again ur toll free no to ask regarding the status n all the time i get reply saying some one reply back within 24 hours and you call will be attended on priority bases but nobody calls nor i get any reply from youll. i told several times to send a new screen if youll dont have the part available with youll. i am really fedup of calling your toll free no and next time will make sure we wont purchase any LG product .
This is in reference to Complain id no. RNA[protected] LG screen for which we have loged a call on 31st Augus, 2013. Your technician attended the call but he just took the purchase invoice n left the office without informing us the status on the screen. i am really sorry to say this but your service is very bad. i have to call again n again ur toll free no to ask regarding the status n all the time i get reply saying some one reply back within 24 hours and you call will be attended on priority bases but nobody calls nor i get any reply from youll. i told several times to send a new screen if youll dont have the part available with youll. i am really fedup of calling your toll free no and next time will make sure we wont purchase any LG product .
lg service is not satisfaction my lg monitor physically damage from packing lg person came two time but he told this is not replaced because this is physically damage but i told that this is damage from paked box what can i do what is my problem in this monitor no any scratch . it means not physically damage from our side how to satified from lg see lg monitor details bellow mension
model-E1642CA
S.N.-2081NKH76357
COMPLAN NO.-RNA[protected]
model-E1642CA
S.N.-2081NKH76357
COMPLAN NO.-RNA[protected]
plz check
RNA[protected]
RNA[protected]
i am from patna i lodge a complain on 25/8/13 via no RNA[protected] they told that within 2 - 3 days my problem solved, but on 26th technician said that some parts r not aviailable here take 8 - 10 days again i lodge a complain on 3/9/13 via RNA[protected] the on 5/9 technician called me that parts r reached i came on 6/9, when ur technician came to repair again he told that parts r not same take more 8 - 10 days when i talk MR. Gaurav Priyadarshi ([protected]) he talk with me like stupid e.g that sir this parts r mismatch or after 45 % depreciation we exchange that oven.
I want to the higher Authority that i purchase LG product or LOCAL made product, i am suffering mentally & economically bcoz i purchase Oven near about 18 - 19 K near about 1.5 - 2 year ago, how is it possible that material is defect in these days.This is very shamefull for LG & his management.
From : -
Pankaj Kumar
Mob. - [protected]
[protected]
Email - [protected]@rediffmail.com
I want to the higher Authority that i purchase LG product or LOCAL made product, i am suffering mentally & economically bcoz i purchase Oven near about 18 - 19 K near about 1.5 - 2 year ago, how is it possible that material is defect in these days.This is very shamefull for LG & his management.
From : -
Pankaj Kumar
Mob. - [protected]
[protected]
Email - [protected]@rediffmail.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 0256 0941
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+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
I bought an LG split AC(LSA3CG2VF5) from NEXT( Konni, Pathanamthitta, Kerala) on May 2011.
It was fitted by LG servicemen, but the next day itself it stopped working. I called the NEXT
showroom and they changed the complete product. After one month again it stopped working..
there was no cooling from the AC.. again LG servicemen came an serviced it. Again after 10 days
the same problem occurred..
After that I spoke to customer care several times and there was no response from them.
I also called one Mr. Mathew in LG (Pathanamthitta, Kerala) several times and he too did n't respond.
Now they are demanding cash to repair the product.
Now its almost more than one year.. It has not worked properly even for a single day.!
Totally I am very much frustrated with your service.. I did not expect such a bad service from a reputed brand as such..
So what I am saying is I don't want that product and I need my money back..
so please let me know at the earliest what you can do upon this..
Thanks & Regards,
P S Ramachandran
[protected], [protected]