Comments
LG Electronics Pvt Limited / LCD TV — Non-responsive attitude of Customer service provider
RNA[protected]This is the complaint number I got after making a complain at LG Electronics Customer Care on 7th November 2011.
But till now there is no response from other side. I am even calling them approximately on a daily basis but still no result .
No doubt the worst Customer Service Provider is LG Electronics.
Manish Kumar ([protected])
H No: 134/9 , Kishangarh,
Vasant Kunj,
New Delhi-70.
sir we still didn't get the adopter of LED Model no. 22LV2130 i already register a complaint in LG costumer care what no response from there plz tell me what to do sir?
LG LED Model No. 22lv2130 — adapter missing
sir/ madam i already sent you my complaint against LG my adopter is missing when the engineer came to install it, i filled a complaint in LG customer care what they didn't give any response to me sir please guide me what to do? i am waiting for your response . Dear Sir,
Please share your Complaint No / Contact No. so that we can get in touch with you at the earliest to resolve your problem.
LG Service Team
Please share your Complaint No / Contact No. so that we can get in touch with you at the earliest to resolve your problem.
LG Service Team
Dear Customer
We apologize for the inconvenience caused to you. Please send us your details and your complaint number at serviceindia[at]lge[dot]com.
LG Service Team
We apologize for the inconvenience caused to you. Please send us your details and your complaint number at serviceindia[at]lge[dot]com.
LG Service Team
Sub:-pending repair of lcd (service complaint)
sir,
I am regular customer of LG products looking to my confidence to LG product, i bought LG LCD
CTV model 26" lc2r Sr no:- 0011 vide bill no. 11706 date[protected]. through your auth. Dealer M/s C.L Mehra & sons Dharmshala, distt Kangra H.P this is to bring to your kind notice that, the front glass screen of the said LCD suddenly broken about six month back.
I reported the matter to your auth. dealer m/s CL mehra & sons, your service centre at duri Dharmshala and Chandigarh to Mr sahil but all he vain.
All your official are trying to avoid the repair of my L.C.D since six month and i am totally harassed. so i am horribly again request your kind attention to either repair my damaged L.C.D or have it repaired at the earliest . feeling which i will be comfortable to take the legal assistance for the same, for which your co. will be responsible.
I am ready to pay the repair exp. (if any)
Regard
Uma bhagat
Doordarashan c/o
Radio colony
Uppar sokah
Dharamshala H.P
Cell:- [protected], [protected]
sir,
I am regular customer of LG products looking to my confidence to LG product, i bought LG LCD
CTV model 26" lc2r Sr no:- 0011 vide bill no. 11706 date[protected]. through your auth. Dealer M/s C.L Mehra & sons Dharmshala, distt Kangra H.P this is to bring to your kind notice that, the front glass screen of the said LCD suddenly broken about six month back.
I reported the matter to your auth. dealer m/s CL mehra & sons, your service centre at duri Dharmshala and Chandigarh to Mr sahil but all he vain.
All your official are trying to avoid the repair of my L.C.D since six month and i am totally harassed. so i am horribly again request your kind attention to either repair my damaged L.C.D or have it repaired at the earliest . feeling which i will be comfortable to take the legal assistance for the same, for which your co. will be responsible.
I am ready to pay the repair exp. (if any)
Regard
Uma bhagat
Doordarashan c/o
Radio colony
Uppar sokah
Dharamshala H.P
Cell:- [protected], [protected]
Dear All
I'm very sorry to say that L.G. is loosing its reputation by its own.
We bought LG MICROWAVE MC 8087ABR on 24/10/2011 from LG SHOPPE (44/2C Krishna Puri, Outer Ring Road, Vikas Puri, New Delhi -110018) on INVOICE No. -LG/129/OCT11 with REF No.: ANIL.
We were promised to allot a gift (TRI SET) with the Microwave, but due to shortage they asked us to receive on very next working Day. we are making a follow up till today. But they are ignoring the issue. Even we visited the store approx 5 times and called approx 20 times but they always put the matter for next two to three days.
So I request to do the needful as soon as possible.
With Regards
Saurabh Ratra
(Quality Engg.)
System Tubing
E-Durables
D.Dun
Ph:-
[protected]
[protected]
[protected]
I'm very sorry to say that L.G. is loosing its reputation by its own.
We bought LG MICROWAVE MC 8087ABR on 24/10/2011 from LG SHOPPE (44/2C Krishna Puri, Outer Ring Road, Vikas Puri, New Delhi -110018) on INVOICE No. -LG/129/OCT11 with REF No.: ANIL.
We were promised to allot a gift (TRI SET) with the Microwave, but due to shortage they asked us to receive on very next working Day. we are making a follow up till today. But they are ignoring the issue. Even we visited the store approx 5 times and called approx 20 times but they always put the matter for next two to three days.
So I request to do the needful as soon as possible.
With Regards
Saurabh Ratra
(Quality Engg.)
System Tubing
E-Durables
D.Dun
Ph:-
[protected]
[protected]
[protected]
LG-GM360i — Poor service
Sir,My mobile touch screen was non operational within 10 months of my purchase which was subsequently replaced by the Vadodara servive centre , but now again I was highly disappointed when I found that the replaced sceen was not sticked properly by service centre also my camera click button and flash light was not responding after the servicing been done . Presently My mobile is with the service centre since 18th of this month awaiting for the camera click button replacement. Kindly help me to resolve the issue as early as possible.
Thanks & Regards,
Manojkumar Nath
Manager
Apollotyres Ltd.
Vadodara
I am another unsatisfied customer of LG, The reason may be the very poor quality of services. LG seems to have no control over there service center which have been outsourced. My Fridge of 310 ltrs was addressed for same problem three times. The response take 48 hrs which LG claims 24 Hrs and the visit take 3-4 days followed by another visit-- Really Sad. I am of opionion to throw the same and go for another brand. Its sad that the service of Fairdeal in Noida and Ghaziabad is worse than the word worse.
sub" regarding compalint agasint the lg service centre ahmedabad
i have purchased a side by side refrigerator before 4 years back and having compressor in warranty and fridge out of waranty
before 3 months i have faced a problem that fridge working in okay condition but the ice goes melt in any time without any fix time.
so i logged the complaint to lg customer care (complaint no:rna[protected] on 13 /8) but no one has taken care to come and to see the problem
then after i have made second complaint on 26 8 ..(complaint no rna[protected] then after that complaint a person came and said that there is a problem of pcb and it will take more than 10 days to get the pcb and at that time i also called a local repairer who said that it will be okay by gas charging
then after that local person has filled the gas in compressor total 3 times but the problem was not solved
so i made another complaint to lg customer care on 17 10 (rna [protected]) to chjeck and solve the problem
after 5 days making so many calls and make the co ordination with local lg supervisor miss. nisha she arrange a person to visit my fridge and he says that it has having pcb problem..
and he told to solve the problem by installing the pcb ... at that time the diwali festival was nearby but he promised to install it before divali
after diwali also he was not contacted and when i called to nisha she made confernce with mr fransis of microcare he took more 2 days to send a person and he was not able to get the pcb no.
after 3 days i call him then he was not sure to having the exact pcb that it needs
so i called her and asked her to send a senior technician
so she arrange a another guy who said that after refilling the gas the problem will be soilved at that time i told them that i have refilled the gas 3 times but the problem is not solved so i[censored] r sure than and than only i go for refill with your company
than they said and was sure to be solve the problem by installing gas the problem will be cleared
at that time i make confirmation that the gas refilling is in warranty with my other person so i[censored] think that they have not work properly then and then u can fill the gas other wise i can tell them to refill the gas.. but they were sure to solve it and i also confirm with nisha that i will not pay other money if the problem not solved with this installation
after installing the gas by mr, babubhai ([protected]) after 2 days the problem starts of melting ice .
so i told nisha on 11th to loged the new complaint if the old is closed by her (11/11 rna[protected]
from that day to today the problem is not solved by your persons and i m suffering with the same problem
now they r asking more money to solve the problem
so total money i have paid is
2000 to retailer gas charging
2050 to lg person babubhai for gas charging
and now more 2000 they wants to solve my problem
pls solve my problem i[censored] can
i have purchased a side by side refrigerator before 4 years back and having compressor in warranty and fridge out of waranty
before 3 months i have faced a problem that fridge working in okay condition but the ice goes melt in any time without any fix time.
so i logged the complaint to lg customer care (complaint no:rna[protected] on 13 /8) but no one has taken care to come and to see the problem
then after i have made second complaint on 26 8 ..(complaint no rna[protected] then after that complaint a person came and said that there is a problem of pcb and it will take more than 10 days to get the pcb and at that time i also called a local repairer who said that it will be okay by gas charging
then after that local person has filled the gas in compressor total 3 times but the problem was not solved
so i made another complaint to lg customer care on 17 10 (rna [protected]) to chjeck and solve the problem
after 5 days making so many calls and make the co ordination with local lg supervisor miss. nisha she arrange a person to visit my fridge and he says that it has having pcb problem..
and he told to solve the problem by installing the pcb ... at that time the diwali festival was nearby but he promised to install it before divali
after diwali also he was not contacted and when i called to nisha she made confernce with mr fransis of microcare he took more 2 days to send a person and he was not able to get the pcb no.
after 3 days i call him then he was not sure to having the exact pcb that it needs
so i called her and asked her to send a senior technician
so she arrange a another guy who said that after refilling the gas the problem will be soilved at that time i told them that i have refilled the gas 3 times but the problem is not solved so i[censored] r sure than and than only i go for refill with your company
than they said and was sure to be solve the problem by installing gas the problem will be cleared
at that time i make confirmation that the gas refilling is in warranty with my other person so i[censored] think that they have not work properly then and then u can fill the gas other wise i can tell them to refill the gas.. but they were sure to solve it and i also confirm with nisha that i will not pay other money if the problem not solved with this installation
after installing the gas by mr, babubhai ([protected]) after 2 days the problem starts of melting ice .
so i told nisha on 11th to loged the new complaint if the old is closed by her (11/11 rna[protected]
from that day to today the problem is not solved by your persons and i m suffering with the same problem
now they r asking more money to solve the problem
so total money i have paid is
2000 to retailer gas charging
2050 to lg person babubhai for gas charging
and now more 2000 they wants to solve my problem
pls solve my problem i[censored] can
I had bought LG fridge and taken AMC for the same. Even after regular follow up I am still waiting for repair.
I think LG is highly irresponsible in after sales services and staff is totally non cooperative. Yes, they dont forget to call you at least one month before the expiry of AMC.
Good policy. First sale worst product, they charge AMC and then no service.
We should see the Balance Sheet of LG India. They must be in huge profit.
Regards
Rahul Agarwal
[protected]
I think LG is highly irresponsible in after sales services and staff is totally non cooperative. Yes, they dont forget to call you at least one month before the expiry of AMC.
Good policy. First sale worst product, they charge AMC and then no service.
We should see the Balance Sheet of LG India. They must be in huge profit.
Regards
Rahul Agarwal
[protected]
LG — POOR QUALITY
Consumers be aware from LG Products. Their stand by service quality is very poor cheap and of defective quality. The same is about their product. Avoid purchasing any sensitive product like Personal Computer. Some more than 3 times, it has gone for repairing. Their stand by service, is of so poor nature that the service people take shelter behind their defective worded warranty document. I am one such sufferer, where the compalain number RNA[protected] and RNA[protected] are still pending and not resolved. I am trying to bring this thing to their top most authority or shall take legal action. Dear Customer
We apologize for this. We have transferred your complaint number and details to the concerned Branch Service Manager. Our Representative will attend to your issues shortly.
LG Service Team
We apologize for this. We have transferred your complaint number and details to the concerned Branch Service Manager. Our Representative will attend to your issues shortly.
LG Service Team
Backside of that Gift coupon, it was clearly written to make a dd of rs 100 and send it but to save 100 rs, u didnt send and now u r blaming LG or the dealer. This is a shame on you Mr Dhindsa.
Backside of that Gift coupon, it was clearly written to make a dd of rs 100 and send it but to save 100 rs, u didnt send and now u r blaming LG or the dealer. This is a shame on you Mr Dhindsa.
LG LCD TV 47 " — Poor Quality of Product
I purchased a 47" LCD TV around 1.5 yrs back and also took an extended warranty for the same. However, the product is of such poor quality that within this time it has already developed faults 3-4 times. Already the LCD panel has been changed twice. Every time the tv needs repairs the service technician tells us that the parts are not available and takes about 7-10 days for the repairs.The last time the LCD panel was changed was in Nov 2011. However the TV has again become faulty about 10 days back and the service technician is again telling us that the parts are not available. So in spite of all the claims of LG of 24 hrs service , our TV is actually inoperable for 7-10 days every few months or weeks.First , i would like to know if LG makes such poor quality products that they go bad so frequently , even for such costly products as a 47" TV.
and if the product quality is so bad then why are the parts not kept in ready stock at the service centers.
Our perception of LG products has really taken a beating and through this forum i would like to warn other potential customers to steer clear of such poor quality products. I do hope that LG is able to explain to me the reason of such frequent failures and such long periods of the product not working.
regards
Rajat Goel
--- On Sat, 31/12/11, pabitra prathan <[protected]@yahoo.com> wrote:
From: pabitra prathan <[protected]@yahoo.com>
Subject: Re: EMI Due Intimation
To: [protected]@bajajfinserv.in
Date: Saturday, 31 December, 2011, 10:49 AM
- On Tue, 6/12/11, pabitra prathan <[protected]@yahoo.com> wrote:
From: pabitra prathan <[protected]@yahoo.com>
Subject: Replacement of LG make LCD TV
To: csd.[protected]@cromaretail.com
Date: Tuesday, 6 December, 2011, 4:46 PM
Date: - 06/12/2011
To
M/s Croma,
Loros Plot No. 35 & 35A Sect 15
CBD Belapur, Navi Mumbai.
Customer Name & address: - Pabitra Mohan Pradhan
A1/23, Sai Krupa CHS, Sect 8B,
CBD Belapur, NAVI MUMBAI.
Contact No. [protected].
Subject: - Complain against purchase of TV from your showroom.
Dear Sir,
I had purchased new LG make LCD TV model No. LD340 from your showroom, booked date 12/07/2010 & delivered on 13/07/2010 vide Tax invoice No. 006179 & Customer No.[protected].
We would like to inform you that, since I had purchased above mentioned item, its performance is very bad & I had lodged number of complains to LG customer care vide complain nos. as below.
Sr. No. Complain No. Date
1 C10B0221282 12/10/2010.
2 C10B1200221 12/11/2010
3 [protected] 08/01/2011
4 RNA[protected] 01/11/2011
5 RNA[protected] 21/11/2011
In view of above, I had lodged number of complains for same problem & complains were also same & were attended by LG customer care after 15 to 20 days, but till date my LG make LCD TV is not working properly.
Hence, I request you to kindly replace by new one at the earliest, otherwise I will lodge complain to consumer forum.
Thanking You,
Yours faithfully,
Pabitra Mohan Pradhan
Cc to Bajaj finance,
I have given several number of complains to CROMA regarding replacement of faulty LG make LCD TV but till not yet replaced, hence i am unable to pay your EMIs, whenever CROMA will not replace the said item, i am ready to pay your EMIs but only after replacement of faulty item. We request you to take action immediately against CROMA. So that i can pay your EMIs.
--- On Thu, 29/12/11, [protected]@bajajfinserv.in <[protected]@bajajfinserv.in> wrote:
From: [protected]@bajajfinserv.in <[protected]@bajajfinserv.in>
Subject: EMI Due Intimation
To: [protected]@yahoo.com
Date: Thursday, 29 December, 2011, 9:21 PM
From: pabitra prathan <[protected]@yahoo.com>
Subject: Re: EMI Due Intimation
To: [protected]@bajajfinserv.in
Date: Saturday, 31 December, 2011, 10:49 AM
- On Tue, 6/12/11, pabitra prathan <[protected]@yahoo.com> wrote:
From: pabitra prathan <[protected]@yahoo.com>
Subject: Replacement of LG make LCD TV
To: csd.[protected]@cromaretail.com
Date: Tuesday, 6 December, 2011, 4:46 PM
Date: - 06/12/2011
To
M/s Croma,
Loros Plot No. 35 & 35A Sect 15
CBD Belapur, Navi Mumbai.
Customer Name & address: - Pabitra Mohan Pradhan
A1/23, Sai Krupa CHS, Sect 8B,
CBD Belapur, NAVI MUMBAI.
Contact No. [protected].
Subject: - Complain against purchase of TV from your showroom.
Dear Sir,
I had purchased new LG make LCD TV model No. LD340 from your showroom, booked date 12/07/2010 & delivered on 13/07/2010 vide Tax invoice No. 006179 & Customer No.[protected].
We would like to inform you that, since I had purchased above mentioned item, its performance is very bad & I had lodged number of complains to LG customer care vide complain nos. as below.
Sr. No. Complain No. Date
1 C10B0221282 12/10/2010.
2 C10B1200221 12/11/2010
3 [protected] 08/01/2011
4 RNA[protected] 01/11/2011
5 RNA[protected] 21/11/2011
In view of above, I had lodged number of complains for same problem & complains were also same & were attended by LG customer care after 15 to 20 days, but till date my LG make LCD TV is not working properly.
Hence, I request you to kindly replace by new one at the earliest, otherwise I will lodge complain to consumer forum.
Thanking You,
Yours faithfully,
Pabitra Mohan Pradhan
Cc to Bajaj finance,
I have given several number of complains to CROMA regarding replacement of faulty LG make LCD TV but till not yet replaced, hence i am unable to pay your EMIs, whenever CROMA will not replace the said item, i am ready to pay your EMIs but only after replacement of faulty item. We request you to take action immediately against CROMA. So that i can pay your EMIs.
--- On Thu, 29/12/11, [protected]@bajajfinserv.in <[protected]@bajajfinserv.in> wrote:
From: [protected]@bajajfinserv.in <[protected]@bajajfinserv.in>
Subject: EMI Due Intimation
To: [protected]@yahoo.com
Date: Thursday, 29 December, 2011, 9:21 PM
LG / P520 — Mobile Service
I am Mahesh Gurav purchased LG-P520 mobile on dated 26th Nov 2011. which is not getting start after two -three days. So i gave it to LG Service Center (RITZ MOBICARE) Akurdi, Pune on dated 03rd Dec 2012. receipt no: RNA[protected].Till date neither repaired nor replacement given. every follow up answer is will give you within 4-5 days. mobile part is not available.
regards,
Mahesh Gurav
[protected]
respected sir
i have purchaged the L.Gmobile model no gx200 .my handset had locked.i forgot the handset lockcode number sir i want to know the procedure to handle this situation / plz give me the suggestion
with regards
harish
i have purchaged the L.Gmobile model no gx200 .my handset had locked.i forgot the handset lockcode number sir i want to know the procedure to handle this situation / plz give me the suggestion
with regards
harish
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7096
Pending
0
Resolved
4008
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
LG / Double Door Fridge — worst customer care
hii am kavitha living in chennai.i bought a fridge on end of September .i got a problem on my fridge on[protected].i gave a compliant on the same day.lg responded 2 days back and two guys turned up my home and removed the repaired parts.they promised me to back with in 2 or three days but never.i called lg customer care again around last week they just gave me 24 hrs.but never turned up.i called them every day including today but no response .they gave me the same 24 hrs time..please protect me from the waste lg customer care .i wasted my money to buy a lg product.please i[censored] are not able to repair then please take the fridge from my home.
or else please give me a good solution for my money
thanks kavitha