[Resolved]  LG Washing Machine — no one to attend complaint in their service department

Your Attitude Towards Complaints is Cent percent careless. At last the conclusion about LG Products are very Poor in all categories and in all cities. By mistake we have bought LG Product (Washing Machine) keeping in mind that LG Products are good and best in servicing. At last we came to know that LG is one of the Cheating Company. The Service towards LG is one of the Poor Servicing. The LG Service centres in Coimbatore is one of the FRAUD centre. They are cheating the customers. If we place a product for service in service centre means they are changing the parts. The No.1 FRAUD service centre is COIMBATORE is LG Service Centre. It's better than to buy SAMSUNG or IFB. I recommend not to buy LG products. It is the No.1 FRAUD Company in Servicing that too in COIMBATORE...

From,
S.SUDARSAN M.Sc (Agri)
Agricultural Officer (Retd).,
#6, Professor’s Colony,
Kuppakonan Pudur Road,
Velandipalayam,
Koil Medu,
Coimbatore – 641025.

To,
L.G. ELECTRONICS INDIA PRIVATE LIMITED,
Plot No. 51, Udyog Vihar,
Surajpur Kasna Road,
Greater Noida – 201 306,
U.P.

Respected Sir,

SUBJECT : L.G. TROMM WASHING MACHINE - SENT FOR REPAIR –
RETURNED WITH A CHANGED WASHING MACHINE –
REGARDING

REFERENCE : 1) BILL NO. 1279 dated 28.09.2004 of the
LG LIFE STYLE SHOPPEE
2) INVOICE NO. H13197 . B/5065 dated 20.06.2009

I wish to state that I have purchased a LG - TROMM FUZZY LOGIC Fully Automatic Washing Machine MODEL NO. WD80295NP from the LG Shoppee in Coimbatore as per the reference (1) cited above. We have used the Washing Machine for the past 4 ½ years in a very good condition and a satisfactory performance.

The Washing Machine developed a fault and I contacted the LG Service Centre at Coimbatore. The LG Service authorities inspected the WASHING MACHINE at our house and told that the Stainless Steel Washing Drum developed a cut and it has to be replaced.

They have taken the WASHING MACHINE to their service centre on 19.06.2009 and replaced the Stainless Washing Drum and sent back to our house on 22.06.2009, and charged Rs. 2542 and we paid the amount. We have found out that the replaced Stainless Drum was not a new one. It had dents and scratches. When we enquired the Service Centre (A.B. Electronics) authorities about the Washing Drum, they accepted that they have fitted Stainless Drum which was not a new one. They also told that at present new Stainless Steel Washing Drum was not in Stock. They have told that after receiving the supply of new Stainless Steel Washing Drum, they will fit it our Washing Machine. After few days, they brought a Stainless Steel Washing Drum to our house and fit it our Washing Machine.

In the mean time we have found out that the Washing Machine sent to our house was not originally ours. They have Changed the parts of the Machine both inside and outside. The Working, Functioning and Programming of the Washing Machine was not proper as like our Original Machine. The functioning of the Washing Machine is not Satisfactory.

We have asked the authorities, about the Change of the Machine. They simply ignore our complaints. Concerned to this we have sent a complaint letter in Registered Post to the Service Centre authority in Coimbatore. We are very confident that our ORIGINAL Washing Machine was Changed and the parts of the machine both inside and outside was also changed.

After several contacts, the authorities have inspected the Washing Machine and made no efforts to solve our problem.

Till now we have high regards with the LG Products. But the service authorities have Completely damaged our opinion. Hence in this connection we are complaining this matter to the HEAD QUARTERS of the company requesting to take necessary action to solve our problem and to deliver our original Washing Machine in GOOD CONDITION.

Thanking you Sir,

Place : Coimbatore Yours Sincerely,
Date : 14 .07.2009

(S.SUDARSAN)

LG Washing Machine — Electric shock

Please refer to my earlier mail regarding complain of LG Washing machine for electric shock.

Waiting your responce in this regard.

Or, now is there no use of complaints in this consumer fauram???


Regards
Kumud Gupta
[protected]

We had purchased a microwave last year and a washing machine this year from LOTUS, 13 sneh nagar INDORE. We are not satisfied with the services provided by your company. We have not yet even get the demo of microwave even once after purchasing it. now, again we are facing the same condition even after reminding for the services.

I have purchased the washing machine 6.0 Kg from Radio Mundial Goa on 12.11.09. Till now nobody from
the LG company have come for instalation of the said machine.
I have given the complain on 16.11.09 for the same and today is 20.11.09.
If this is the situation during Instalation then what we be the situation if repair comes during the waranty period.
I have made a mistake by going to LG product

Manoj Helekar
[protected]
Near Helekar Complex
Chinchwada Chimbel Goa

Yes, it is worest ever sevice center there is no proper reply for my washing machine demo .

I AM USING LG AUTOMATIC WASHING MACHINE MODEL NO WF-56610TD FUZZY NOVA, FROM LAST 6 YEARS, SOME MINOR PROBLEM IN MACHINE 0N DATED 21.10.2009 AND SAME COMPLAINT TO NEAREST LG SERVICE CENTRE M/S DIGITAL ELECTRONICS AT BAHADURGARH, JUST MACHNIC CAME AND CHANGED TO MAZOR PART WHICH IS MAIN PCB AND UNIT FILTER, CLUTCH FOR WHICH I HAVE PAID RS 4000/-. BUT AFTER TAHT MACHINE NOT WORKING PROPERLY . WHEN I COMPLAINT HE COME AND ASSURE ME TO WORKING PROPERLY. CLOTHES IS NOT CLEANING LIKE PREVIOUSLY. WATERING CONTINUE FROM DRAIN . I AM VERY OFFSET THAT WHY I SPENT RS 4000/- WHY I NOT PURCHASED NEW WASHING MACHINE PLEASE SOLVE MY PROBLEM.

I AM USING LG AUTOMATIC WASHING MACHINE MODEL NO WF-56610TD FUZZY NOVA, FROM LAST 6 YEARS, SOME MINOR PROBLEM IN MACHINE 0N DATED 21.10.2009 AND SAME COMPLAINT TO NEAREST LG SERVICE CENTRE M/S DIGITAL ELECTRONICS AT BAHADURGARH, HARYANA, DELHI ROHATAK ROAD, JUST MACHNIC CAME AND CHANGED TO MAZOR PART WHICH IS MAIN PCB AND UNIT FILTER, CLUTCH FOR WHICH I HAVE PAID RS 4000/-. BUT AFTER TAHT MACHINE NOT WORKING PROPERLY . WHEN I COMPLAINT HE COME AND ASSURE ME TO WORKING PROPERLY. CLOTHES IS NOT CLEANING LIKE PREVIOUSLY. WATERING CONTINUE FROM DRAIN . I AM VERY OFFSET THAT WHY I SPENT RS 4000/- WHY I NOT PURCHASED NEW WASHING MACHINE PLEASE SOLVE MY PROBLEM. HOUSE NO 2004 SECTOR 06 BAHADURGARH HARYANA

sir please i request you sir i want one parts my washing machine fully automatic 7kg model no:-1055 so i want item that item is spider inside come drum back side come no that shaft ok thank you sir...

LG Washing Machine — POOR SERVICE / NO SERVICE

Dear all

we have lg washing machine model # lg-1262s , sr -910NLNC037671

We contacted to the customer care on 06/03/2010 that the machine is not working properly. But it is shocking that there is no any kind of reply or any further action taken by lg service station.
my complaint no is C[protected] .

wish the proper action taken by the lg people.

All this affects the reputation of the LG company.

warm regards

paresh tahelyani

[protected]
[protected]

LG — Complaint not attended till 1 month

I filed a complaint for my washing machine on 3rd march. I was told that drum of machine is to be replaced. Till today i.e. 6th april it is not replaced as part is not available. I also have a a.m.c. with them. Every time i call at customer care they issue me a new complaint no. & cancel my earlier complaint. At service center most of the time phone is not answered or i have been told that they will call me in sometime to tell the status of my complaint but they never call back. I had naver seen such bad after sale service in my lifetime. Its not only washing machine for air conditioner also we are not even given 3 free services of 1st year which were promised.

sir, i purchesed LG washing machine before one month.machine is not working proerly, it is suddenly stoped in running condition.i was complened in showroom(A K Gandhi Nagpur ) they send service engineer but they didnt gave any response kindly suggest & take neccesory action & do the needful on pririoty.I am mentaly & physicaly
harashed I dont want to go in consumer court.My Add is
Asif Sheikh plot no 42, alivras narmada soceity bhupesh nagar borgaon road nagpur 440013

Thanx

Asif Sheikh
[protected]

Dear all
why lg people to replying
they are not giveng proper reply for the mistake
that was the big mistake when i went to buy lg washing machine
very poor servive...great

LG Washing Machine — Horrible Service

I had taken LG Washing Machine in Nov 2007. Now I have shifted house and I have been trying to contact LG Customer Care for the re-installation and change of few parts destroyed. It was shocking to see that LG has executive like Satyaprakash etc who have no sense of talking to Customers. Immense attitude and insulting behaviour. There is no help or support from LG. There is no compliance department where one can lodge in a complaint in LG.
Is this what LG is all about? Horrible after sales service!!!

LG Washing Machine — Fraud done by local tech referred by Just Dial.

My washing machine was repair duirng May 10 and got a Number through JUST DIAL to correct the repair. Just dial had refered AR A1 SERVICES BANAGLORE along with other nos also. The technican came and said timer and board is lost and need a replacement. This was agrred after 10 days and the same was replaced on 16th June 10 after Rs.4250 is paid. Next day it was not working. on 17th June they came and taken away both the parts for replacment since the changed part is also at fault.

After that. thy have not turned till date inspite of various calls. I have sent a representative to the address givn, we came to know , the COMPANY IS NOT THERE.

be aware of the numbers , where we were cheated by them:- [protected],[protected].

THE INFORMATION WAS PASSED TO JUST DIAL , TO NOT TO ALLOW OTHERS TO GOT CHEAT.

DEAR SIR,
THIS IS MM DASS HOME APPLIANCE SERVICE.CHENNAI, WE WOULD LIKE TO SERVICE YOUR MACHINE PROPERLY, IF YOUR INTRESTED PLEASE CONTACT KARTHIK:[protected]

Washing Machine — Non arrival of the product after payment

I had purchased a washing machine in April 1998, model Executive which had started giving problems.Mr. Rajkumar Parmar who used to visit my place for the redressal of complaints regarding the machine suggested that I buy a new machine model Elina Dx in exchange for the old machine and an additional amount of Rs 16500.The payment was made by me through Cheque No 058924 drawn in favour of IFB industries dated 14.07.2010 and I was promised that the machine would be delivered to me by 19/20.07.2010.
The cheque was encashed on 16.07.2010 and I am yet to receivte the machine.
I tried to contact Mr. Parmar on the phone no.given to me by him i.e.[protected] a couple of times but either the phone is not picked up or picked up by some other person pretending to be ignorant of the deal.
In case an urgent expeditation of the matter is not done I will be left with no remwdy but to approach the Police department for action.
Kavita Pandey
Vartman Mallital,
Bhimtal

LG Washing Machine — More deductions

I Bought Washing Machine on December-09 in LG showroom at Garve Palya, Bangalore through Bajaj Alianz Finance.
Paid Intial Payment and afterthat paid 6 dues paid to Bajaj alianz through ECS facility,
This month alos i received message saying that they are going to deduct the amount of Rs.1,044/-.
My balance has been cleared by last month only.

LG Washing Machine — gear box

I want to replace gear box of LG of fully automatic washing machine where are the service center in mulund nearby & mumbai & there addresses & cost of gearbox

hii, i have purchased my lg washing machine of 7 kg fully automatic top load .the problem is that when i start machine it works for 2 min and than its stop working with the pr error, it is in warranty of two years, i have given a complaint 5 times at customer care, my complain id is p10p1126269, but now also i m waiting for them since 10 days, i amm fedup with the product of lg . at the time of sales all the showroom exucitive recemmond us to buy lg, but this time i did a mistake . plz who r reading this plz don't buy lg product . its full of complaint
thankyou