[Resolved] Lifecell International — Reg.BabyCord Duo Plan [Aware to Choose Plan]
Kindly ensure scheme & EMI payment structure before you save your babycord duo with lifecell (i.e. lifecell international).
Make ensure to those people, to afford to switch you to plans (i.e. to reduce price or upgrade to new scheme).
What i want to people who go with lifecell is: kindly ensure the payment/scheme which would be adapt to new one they introduce.
Because, how i affect by it, follows.
i'm joined in the plan " SUPER SIMPLE PLAN (One-time 24 EMI) " for "BabyCord Duo". Enrolled on Aug'09.
Now lifecellinternational reduce on pricing. ref. lifecellinternational official site for new plans. As per new plan cost given below (on date:[protected]:
BabyCord Duo : Rs.3000 for 24 months.
BabyCord Duo 50 M : Rs.5,000 for 24 months
So, initially i request customer-care/account-dept. to confirm me on which plan now i'm in. They reply back as i'am in "BabyCord Duo" Rs.5,000.00 for 24 months.
Again i request them to change me to BabyCord Duo 50 M (because i paid Rs.5000.00 for 24 months) or change ECS payment Rs.3000 for 24 months (i.e., BabyCord Duo). EMI Plans in website.
But, they refuse my request, and said i'm only continue with
"BabyCord Duo" :"Rs.5,000 for 24 months".
I raised my queries: They are:
1) Why should i pay the amount of BabyCord Duo 50M for BabyCord
2) Why not you reduce my ECS amount to Rs.3000
Also, they have poor customer service (even if you raise query for the payment details it took 2 weeks, this also you keep on touch with them).
So, make ensure to those people, to afford to switch you to plans (i.e. to reduce price or upgrade to new scheme).
Make you aware by
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May 26, 2017Complaint marked as Resolved
Apr 25, 2017Lifecell International Customer Care's response Dear Karthik, we regret to note your dissatisfaction on the pricing post your enrolment. Should you have any requests or complaints on service provided please reach us to us at[protected] or email us at [protected]@lifecell.in