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[Resolved]  Lifecell International — Reg.BabyCord Duo Plan [Aware to Choose Plan]

Hi,

Kindly ensure scheme & EMI payment structure before you save your babycord duo with lifecell (i.e. lifecell international).
Make ensure to those people, to afford to switch you to plans (i.e. to reduce price or upgrade to new scheme).

What i want to people who go with lifecell is: kindly ensure the payment/scheme which would be adapt to new one they introduce.

Because, how i affect by it, follows.

i'm joined in the plan " SUPER SIMPLE PLAN (One-time 24 EMI) " for "BabyCord Duo". Enrolled on Aug'09.

Now lifecellinternational reduce on pricing. ref. lifecellinternational official site for new plans. As per new plan cost given below (on date:[protected]:
BabyCord Duo : Rs.3000 for 24 months.
BabyCord Duo 50 M : Rs.5,000 for 24 months
So, initially i request customer-care/account-dept. to confirm me on which plan now i'm in. They reply back as i'am in "BabyCord Duo" Rs.5,000.00 for 24 months.

Again i request them to change me to BabyCord Duo 50 M (because i paid Rs.5000.00 for 24 months) or change ECS payment Rs.3000 for 24 months (i.e., BabyCord Duo). EMI Plans in website.

But, they refuse my request, and said i'm only continue with
"BabyCord Duo" :"Rs.5,000 for 24 months".

I raised my queries: They are:
1) Why should i pay the amount of BabyCord Duo 50M for BabyCord
Or
2) Why not you reduce my ECS amount to Rs.3000

Also, they have poor customer service (even if you raise query for the payment details it took 2 weeks, this also you keep on touch with them).

So, make ensure to those people, to afford to switch you to plans (i.e. to reduce price or upgrade to new scheme).

Make you aware by
Karthik
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Complaint marked as Resolved May 26, 2017
Verified Support
Lifecell International Customer Care's response Apr 25, 2017
Dear Karthik, we regret to note your dissatisfaction on the pricing post your enrolment. Should you have any requests or complaints on service provided please reach us to us at[protected] or email us at [protected]@lifecell.in
Complaint comments  10 CommentsShareTweet

Comments

I am sorry but I do not agree that LifeCell has a bad customer service. We banked my new born niece's cord blood with LifeCell and they were very cooperative, prompt and helpful. They explained everything about stem cells and easily guided through the procedure. Very prompt and professional in their dealings, I definitely recommend LifeCell to all.

Cheers.
Tanya
Well I agree with Karthik, if plans do change then it’s not fair to him since he has just registered less than a year ago.
It’s not about banking and making money, it’s about safe storage so why keep changing the amount.
And well with regards to customer service it isn’t that good, the way it was presented to be.
Still needs to be more prompt and efficient! The laid back attitude that they posses is not good.
LifeCell customer care is good, but the doctor in moodbidre is pathetic she didnt even collect the cord tissue!!! Be careful and educate your doctors well ahead of delivery
Please mention your CRM number along with your complaint
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Hi,

It is same case with me.
I joined in the plan " SUPER SIMPLE PLAN (One-time 24 EMI) " for "BabyCord Duo". Enrolled on Sep'09.

As per this new plans I was confirmed that I am on "BabyCord Duo : Rs.3000 for 24 months" My regular EMI is getting deducted and I have the bank statement.

But to my surprise from past few months I am getting a regular call to pay annual fee, In fact on the same day auto debit of Rs3000 got deducted to Lifecell and payment dept does not have any history. This incident made me to alert and to talk with Lifecell and to my second surprise, I was told I am on plan "BabyCord" not "BabyCord Duo". After my request call was forwarded to next level and they confirmed me that I am on plan "Baby cord Duo". Will keep you updated what next?
have your name and id or u are fake person?
The service of Lifecell customer support is really poor. I have been calling lifecell to collect the EMI payment but there is no one to collect the payment despite getting committment that we will send someone to collect the payment. I am from Delhi and I regret to have chosen Lifecell. If this is the quality of service in regard to collecting payment, I wonder what will happen if we need the sample.
Regards,
CRM No. 1012523_
Lifecell International Customer Care's response, Apr 25, 2017
Verified Support

Regret the inconvenience and hope your issue is resolved. Should you have any queries please contact 1800-419-5555 or email [email protected]
cordlife is also no different, thir customer service sucks...seems every bank is now on a money making spree, they all plan to do business for max 10 yrs and flee with all our monies...the concept of private cord blood banking itself is not acceptable by so many doctors, they are cheating ppl day in and day out and making fool o[censored]s.
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I have applied for cord blood storage and paid initial payment of Rs 16250/-. I have intimated customer care before admitting my wife to hospital. They newer called me about the status after admitting. I called the persons of lifecell, vizag but not responded positivity. Due to the delay of lifecell persons cord blood could not be collected. They assured me about money refund with in 15 days. 4 weeks has passed but they didnot refund and no response from their end and they sent the EMI cheque for clearance but since I have STOPPED all the EMI cheques it was unable to clear for payment. When asked about this to the customer care every time they say that they shall revert back. Had it been I have not stopped the cheques they would have taken the money.

my crm no[protected];
Name - rohit Kumar
phone - [protected]
Place - vizag
Lifecell International Customer Care's response, Apr 25, 2017
Verified Support

Dear Rohit, You refund of Rs. 11, 250/- was processed on 15/Feb/2013. We regret the inconvenience on not being able to serve you.
hi, i dont know about service after registration with Life cell but I think nowadays there not even bothered about new customers. I called customer care atleast twice and both the times they fixed the time for presentation / home visit and they never turned up and not called up for change of timing for visit. I think they have earned enough. this is in bangalore. I dont know about other places. I think some thing good happened and I could understand them before I register with them. Thank you customer care for your valuable support
Lifecell International Customer Care's response, Apr 25, 2017
Verified Support

Hello ! your feedback is important, thankyou for sharing your experience. The Bangalore team will be notified of the same to ensure on improving our services

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