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Lifecell International Complaints & Reviews

3.3
Updated: Apr 5, 2024
Complaints 221
Resolved
128
Unresolved
93
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Lifecell International reviews & complaints page 6

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D
Deepak
from Lucknow, Uttar Pradesh
Aug 5, 2019
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payment act and policy document not issued in spite of multiple reminders

Address: C4C-016, Carlton Estate-IV, Phase-V, Gurgaon, 122002

Weekly reminders were received to ensure enough funds are available in the Bank to clear a post dated cheque issued to Lifecell for a lifetime policy after completion of first year however soon after the payment was cleared, no acknowledgement was sent nor any policy document confirming the benefits promised at the time of selling the product even after multiple Emails and reminders sent. Useless calls from customer executives were received...
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Suvashree Chakraborty
from Bengaluru, Karnataka
Jul 26, 2019
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the contract extension was not done as per desired even after taking the desired amount.

Address: 560034

We were given a quotation during sales of lifecell contract by the sales executive basis which we had taken the policy. Now during the 2nd year renewal as per contract we opted for lifetime extension i. E. 75 years and told them that during sales these discounts in amount were promised. They told us to send the mail copy of the quotation after which they agreed on the amount promised and send us the payment link. After we made the payment,...
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ohmygod
from Yarada, Andhra Pradesh
Jun 21, 2019
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cheating, fraud and vague response

Address: Chennai, Tamil Nadu

After paying the annual fee for about 17 years (Rs 3, 500 / annum), Lifecell suddenly came out and started asking for additional money to continue preserve the blood for lifetime. which was never discussed or agreed. On asking for clarification, there was no clear response from lifecell customer care. Theire responses were vague. Since June 2018 we have been asking for clarification and there was no clear response. There were 10-15 emails...
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N
from Mumbai, Maharashtra
Jun 3, 2019
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i'm complaining for not providing adequate response by life cell.

Address: PRAMUKH CHS PLOT NO. 64 B FLAT NO 801, 410210

Life cell team, i'm neha nagar from khargarh, my due date is in july and i'm getting my check ups done in motherhood khargarh. This is to inform you that we have enrolled for stem cell storage in the month of april, and still not received a proper invoice for that which my husband already informed to your representative. Neither we have received the gifts which were promised to be given after 15 days of enrollment. It's such a big company...
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paras6635
from Meerut, Uttar Pradesh
May 2, 2019
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invoice related

Address: TILAK NAGAR, New Delhi, Delhi

My brother's baby name is samarth arora who is born on 05/03/2019. We have started a policy to preserved the stem cell. The invoice date is 28/02/2019 as against crm no[protected] and the address is wz-h66, street no 5, sant nagr ext, tilak nagar, delhi-110018. What is this. I dont want to continue kindly refund me payment. Once i have contacted your reply is shocking....
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Prathibha Dasula
from Hyderabad, Telangana
May 1, 2019
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gift voucher - expired product delivered

Address: 500059

Hello team life cell,

I have subscribed for the life cell during jan, 19 and have received gift voucher for life impressions. It turned out well but for second gift voucher, the team has sent me expired resin powder when didn't turn into mold at all despite waiting for more than 15 minutes.

I would be glad i[censored] send me resin powder to make my baby's life impressions.

Regards,
Prathibha...
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Haripriya D
from Kanpur, Uttar Pradesh
Apr 12, 2019
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did not referral benefits

Address: ACES-2084, IIT Kanpur, Kanpur, Uttar Pradesh, 208016

I am haripriya. I have referred two of my friends to lifecell and as per their promotions, i should receive a referral benefit of rs.4000. Ticket have been raised for the same (Csms190123lqn). It's been more than two months. Despite sending multiple mails and calling continuously, there is no progress from their side. It's a fradulent case of false advertising. Please solve this issue and settle my amount....
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Vicky Vijay Madan
from Noida, Uttar Pradesh
Mar 28, 2019
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price discrimination

Dear team,

It is disheartening to see such a ugly response from a reputed company like lifecell. I have met 3 different sales guys from lifecell, and all three of them offered three different pricing. One of my friend referred lifecell to me and after getting this kind o[censored]nprofessional behavior and price discrimination i am not all happy.

My friend took this membership 7 months back @ 50000 and now your circle...
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K
from Gurgaon, Haryana
Mar 26, 2019
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marketing sham with biased pricing model

Address: 560098

Just made the payment 2 days ago and already regretting my decision. Shady marketing to lure customers seems to be the usp here. Prices on the website are completely different from what is offered to customers. They make themselves look good by offering useless vouchers that you will end up using only after paying even more than the actual product value if you choose to avail the vouchers. Unfortunately it will be too late by then as you...
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anand.m.86
from Noida, Uttar Pradesh
Mar 14, 2019
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lifecell crm no - 190005200029

Address: house number - 1215, Sector - 37, Faridabad, Haryana, 21003

Dear Sir/Madam,
I had a lifecell membership which I took it in feb time for my baby who was due in feb end 2019 for umbilical cord preservation. At the time of enrolling, they told me that I just need to inform them whenever I am leaving the house and rest will be there work. I did call Mr Ajay and he did come the same time as me but then after 15 min stay he decided to leave and I told him to inform a doctor or nurse before he leaves,...
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Pratik Shastri
from Ahmedabad, Gujarat
Mar 5, 2019
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referral benefit not received as per promotional offer of lifecell

Address: 382424

Myself pratik shastri, (Crm[protected]
I have referred one of my friend to lifecell, then i have received a mail from lifecell that i have received referal benefit of 2000 rupees on 18th jan’19. As per their mail, i have given my bank details to them but they haven’t provided me the referal benefit. After another mail conversation i have given them my cancelled cheque details also and constantly following up them since two...
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shweta atul goel
from Kolkata, West Bengal
Feb 8, 2019
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pregnancy test

Address: Howrah, West Bengal, 711102

I had conceived two twins in the month of august (30.8.12). I had my parental screening test done on 5.12.18. Then further i went with nipd test done on 6.12.18.
My parental screening showed a down syndrome. And after i received my nipd it showed one (Vanished twin) with negative aneuploidies. When i complained they told me they will check and update. Then on 26.12.18 i got a call from dr. Indrajit mahapatra regarding the re-samplimg...
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Kamal Deep Batra
from Mohali, Punjab
Feb 5, 2019
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umbilical cord negligence issue - blood sample not collected properly - pathetic services

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

We have taken umbilical cord related plan with lifecell international & they have not provided any document even after follow up for 6 months. Now they want to take sample of little baby again & want 2ml blood. My concern is : because of your bad service & negligence why my baby should suffer again to provide you blood sample. Now we have no other choice to give sample again if we need that proper legal document for umbilical cord.
br...
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hayse fernandes
from Madgaon, Goa
Jan 14, 2019
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really disappointing service

Website: www.lifecell.in/share-branded-v5-srh?utm_source=google&utm_medium=digital&utm_campaign=share

I have used lifecell twice before and have had really good experiences. However my third time was horrible... First of all when i got my labour pains at 5 in the morning and called the representative (Jagadish) who was supposed to collect the sample, he informed me that he is in his hometown and would not be able to come! Then i contacted the local representative (Ravi) and he too happened to be in his home town... He said he would arrange...
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Nunna Sreekanth
Dec 29, 2018
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hike in lifetime preservation charges

Address: 600048
Website: www.lifecell.in

Life cell charged me 30k for life time preservation of my new born baby (2).
But, for my baby1 (Order # [protected]) you are asking for 40k for the same life time preservation. I had multiple discussions with lifecell customer care team to change the charges of baby1 to 30k. But, they are not doing and not giving proper reason for why there is a difference in charges for my baby 1 and baby2.

I want to pay the same charges...
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Sandeep Kyadarkunte
from Pune, Maharashtra
Dec 18, 2018
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wrong commitments from sales person for the things which are not there in agreement.

Respected sir,

This is with respect to the agreement we have done against the crm[protected].
The product which you have sold me is purely on the basis of lie. Your sales representative mr. Shivarj and mr. Santoshkumar have either lied or not informed me completely about the clauses in agreement. This is serious, since in my family and friends there are already 6 people who are already a customer of lifecell and...
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Hemant Lomus
from New Delhi, Delhi
Dec 18, 2018
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referral benefit

Address: New Delhi, Delhi, 110005

Hi,

I am complaining about ticket no. Csms181111q2y which is not getting resolved since 2months. I am following up twice a week for my referral benefit. Please help me for getting my referral benefit. I have given referral to lifecell for which i must receive referral benefit for which i am following up since 2months.

Regards
Hemant lomus
[protected]...
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Rohit Sharma1
from Delhi, Delhi
Dec 17, 2018
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poor marketing team.. rude and arrogant

Address: Gurgaon, Haryana, 122018
Website: lifecell.in

Hello team,

I have taken the services of the lifecell (Crm #[protected]For my new born baby recently born on 14th november 2018 and want to share feedback for the same.

It s sorry to say but your marketing team based in gurgaon is disastrous. I was contacted by miss arti when i visited the artemis hospital for the regular checkup of my wife.

At the time of starting miss aarti and her boss...
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Anandaraman J
Nov 18, 2018
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not providing itemized bill

Hi i would like to bring it to the notice that i live in toronto and i was stored my sons cord blood with life cell. I was being quoted the cost for inr 80k which i paid last month october 18th. Till now they haven't provided the itemized bill which i wanted to claim using my insurance health spending account. I dealt with somebody named saranya and she wasn't very responsive once the money was paid. Till now i contacted her by email and...
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Ankit Kataria
Oct 19, 2018
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wrong promises / fake discount

Hi,

My crm no. Is[protected].
Your executive promised me package amount for 21 yrs plan as 47 k rs.
(Including storage + sample collection etc).

She asked me to pay intial amount as rs. 20, 990/- and rest of the amount i need to pay in 1 year since birth of my child.

I paid intial amount and got the collection done. But, futher when i contacted for remaining amount they are asking...
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