Lifecell International Complaints & Reviews

Hi

When we are in bengalore, india. From lifecell employee came and register my wife details and we have given initial check and opted for loan from bajaj finance, he created and given crm number also, bajaj finance called me and they approved the loan and lifecell received the totoal amount from finance company. During my wife delivery when i called lifecell local person to collect, he said that the first person, who registered...

Crm number 92300010

The company is charging unethically rs 5000 for re-enrolment when i failed to make only last year fee. There is no mention of such charges in the legal agreement. Since the stem cells are there with them they can do what ever they can do and charge such money.
Inspite of personal request none of them responded and considered the case....

We have taken there preservation services in 2012 and crm no. And certificate was issued to us.

Crm no.[protected]

Today i called the customer care no. To check with the status of my preservation & to update my contact details and upon giving the crm no. To customer care executive some different names and details were given to me every time i was giving my crm no. Which is matter of grave concern & very very...

My nephew's stem cell was preserved in March 2016. He was diagnosed with Thalassemia major in October 2016 and he requires a Bone Marrow Transplant. When we contacted Life Cell, they told us that the stem cell that they have preserved is also infected. Following are my complaints:
1) Why didnt they inform us when they preserve it?
2) You didnt conduct any tests on it while preserving it, which you claim to do it.
3) You...

Hi,
My Name is Ashika Jain and my baby was born on[protected]. I had enrolled with Lifecell and they had collected sample and everything was done right. I got confirmation e-mail and all enrollment details. Now, after nearly a year when I called to check the storage status and other details, they do not have any record of my CRM number. I gave them my registered contact number and they still do not have it. I have been calling them...

My crm no. Is[protected] and that are not collected sample on time no one responsible in this company please due not buy any services from lifecell. Why are waste your money that type of fraud company if you can want real stem sell choose cord life that are best in this sector

I personally suggest you do not buy any package from life cell my no. Is [protected]...

Hi,
I am writing this to make everyone aware of cheatings done my lifecell to customers if you are withdrawing our subscription.
We opted to preserve the stem cells with the help of Lifecell international with CRM:[protected] and paid 12990.00 initially Later we decided not to go for it. Till here the process was good. We requested for cancellation and it took more than 2 months which is the standard time for cancellation...

My crm no.[protected] i booked for my wife but when delivery date i call before 1 day to lifecell customer care and got a no. Then i call that no. On when we admitted in hospital. So we when delivery no such person are present in hospital from lifecell so missing the sample. After that we are very disappoint we pay for services but lifecell is fraud company steal money not provide any services...

After i facilated the collection for my sister in chennai (Crm :
[protected]. I went ahead and enrolled for my second kid in hyderabad (My crm number is[protected].

Both the times it was clearly mentioned by sales executive that the amount to be paid was 25k for 21 years storage.

In the agreement they have me a an amount mentioning annual storage of 5500. I sent an email date dec 27, 2015 at 9:09...

Hi customer, I am a customer of lifecell and they have changed he term and condition from life time plan to 21 year plan. I will request all of you to kindly check if you are also victim to this situation. I am trying hard to get my case resolved but till not it is unsuccessfull . I may be proceeding to next level and follow the case.
I am tying hard and also scared about consumers who are not aware of this....

After Listening a lot I have opted your company for Stem Cell Preservation of my twin babies . I have two CRM No.s[protected] &[protected] but I have got only one discount code for Sensory Stimulation Kit. from your company. I am not able to understand when I m paying for twin babies why I will get only one discount code. This doesn't seems good and customer friendly situation . Kindly do the needful....

I am newly enrolled with lifecell.but after sometime i found that what the demonstration guy told, the bill statement was fully different.in the first mail on31st jan17, i got babyshield as complement and the hospital fees was 5500.but on 10thfeb i received another bill where they charged 3000for babyshield and the amount increased of rs3000 as babyshield was charged.i sent them mail and complained on11thfeb because at the enrollment time...

We opted for onetime plan at the cost of Rs.45990/-.

i paid amount in 2 installments i.e.
1) 22990/- February' 2015
2) 23000/- April 2016

1) since my first installment payment of 22990/- rupees, Lifecell regularly called me on phone to make payment of 25000/- which is 2000 rupees extra of agreed value in agreement.

2) when i contacted lifecell branch head, he said as per agreed amount...

I have opted Lifecell in the year of 2015. First They informed me the initial amount is Rs. 11, 999 for dual storage. Later at time of enrollment, They again changed the amount to pay some extra like Rs 3000 for hospital and Rs 3000 for Doctor. So I have end up paying Rs. 17999/- and their executive committed me that I have all right choose the plan like 1 year/ 21 year / Lifetime storage plan with 1 year of baby.

Even after...

Have enrolled on baby shield and baby cord with the great belief on lifecell and even i referred to so many people about lifecell, but i cannot digest the poor service by lifecell due to which my enrollement on baby shield became no use.

1. I enrolled for baby shield on 4th of January 2016 immediately after received a call from life cell for asking to do so, since i believed that it takes care so much on our kid's future,...

I have opted for lifecell for stem-cell preservation along with baby shield cover. I always have to remind their executive for providing me the kit. Even for collection, I have to call multiple times. To add to their ignorance, I have to arrange by calling multiple time for submitting my baby's urine sample (as a part of baby shield). Which has got no registration or has got no influence by their executive even after multiple reminders....

My son was born on 16th October, 2013 in Mumbai. Lifecell's Mumbai team completely messed up the collection of samples. Someone was initially deputed to collect the sample, who did not bother to show up. At the last moment some alternate person was deputed after frantic calls and follow up from my side but she reached quite late. We were not very sure what samples she had collected. I tried to follow up with the Mumbai team after this...

Hello, i was told by lifecell representative that you will be charged for 25, 000 for life time preservation & that also in two different lab &
Now in recent email they are asking to pay 40, 000/- for life time preservation.

This is completely miss-guiding to the customer. & bluff to the customer.

Dont rely on them, they are fake only.
Please contact - [protected]...

CRM NO :[protected]
My issue with LIFECELL was that after enrolling with them I had paid them for a lifetime scheme, but they failed to credit the money into their system. Inspite of repeated reminders they did not issue me a receipt for the same. On the day they collected the money they had told me that updation of computers were going on, and that I will get a electronically generated receipt soon... Which I did not receive. They...

Lifecell International — Cord tissue / Stem cell contamination

I have opted for Cord tissue and cord blood for my kid in lifecell.
Lifecell people came and collected sample from Global heart hospital, Vashali nagar. Jaipur on 11 march, 2016. I got final preservation letter from lifecell for cord blood and tissue.

In august 2016, I have received a mail from Lifecell my kids cord tissue got contaminated...