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Lifecell International Complaints & Reviews

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Last updated Apr 5, 2024
Complaints 221
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128
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Lifecell International reviews & complaints page 8

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P
Prashanth Srinivasamurthy
from Jaipur, Rajasthan
Aug 20, 2017
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poor services of life cell

Address: Bangalore, Karnataka, 560067

My wife delivered twins in april 2017 in bellandur cloud nine hospital. I opted for stem cell storage of both the babies and payment was made. Stem cells were collected. One report came to my address without twin identifocation after 1.5 months. I requested the representative to get it corrected, where she was found un useful in resolving the issue. Other baby report dint turn up even after 4 months. I followed up continously with chennai...
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Hi

When we are in bengalore, india. From lifecell employee came and register my wife details and we have given initial check and opted for loan from bajaj finance, he created and given crm number also, bajaj finance called me and they approved the loan and lifecell received the totoal amount from finance company. During my wife delivery when i called lifecell local person to collect, he said that the first person, who registered...
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Hemendra Kaushik
from Duliagaon, Assam
Aug 3, 2017
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unethical behaviour

Address: Mathura, Uttar Pradesh, 281004

Crm number 92300010

The company is charging unethically rs 5000 for re-enrolment when i failed to make only last year fee. There is no mention of such charges in the legal agreement. Since the stem cells are there with them they can do what ever they can do and charge such money.
Inspite of personal request none of them responded and considered the case....
+1 photos
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sids.rewa
from Ahmedabad, Gujarat
Jul 27, 2017
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same crm no. issued to multiple customers.

We have taken there preservation services in 2012 and crm no. And certificate was issued to us.

Crm no.[protected]

Today i called the customer care no. To check with the status of my preservation & to update my contact details and upon giving the crm no. To customer care executive some different names and details were given to me every time i was giving my crm no. Which is matter of grave concern & very very...
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divkapoor1987
Jul 14, 2017
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Stem cell

Address: Chennai, Tamil Nadu, 600127
Website: LifeCell.in

My nephew's stem cell was preserved in March 2016. He was diagnosed with Thalassemia major in October 2016 and he requires a Bone Marrow Transplant. When we contacted Life Cell, they told us that the stem cell that they have preserved is also infected. Following are my complaints:
1) Why didnt they inform us when they preserve it?
2) You didnt conduct any tests on it while preserving it, which you claim to do it.
3) You...
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ashika.jain
from Mumbai, Maharashtra
Jun 23, 2017
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No record in their database.

Address: Pune, Maharashtra, 411014
Website: www.lifecell.in

Hi,
My Name is Ashika Jain and my baby was born on[protected]. I had enrolled with Lifecell and they had collected sample and everything was done right. I got confirmation e-mail and all enrollment details. Now, after nearly a year when I called to check the storage status and other details, they do not have any record of my CRM number. I gave them my registered contact number and they still do not have it. I have been calling them...
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Info Media (Rahul Chugh)
from Gurgaon, Haryana
May 23, 2017
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Fraud company lifecall

Address: 125051
Website: ww.lifecell.in

My crm no. Is[protected] and that are not collected sample on time no one responsible in this company please due not buy any services from lifecell. Why are waste your money that type of fraud company if you can want real stem sell choose cord life that are best in this sector

I personally suggest you do not buy any package from life cell my no. Is [protected]...
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basha2706
May 23, 2017
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Inappropriate cancellation termination policy.

Address: Chennai, Tamil Nadu, 600100

Hi,
I am writing this to make everyone aware of cheatings done my lifecell to customers if you are withdrawing our subscription.
We opted to preserve the stem cells with the help of Lifecell international with CRM:[protected] and paid 12990.00 initially Later we decided not to go for it. Till here the process was good. We requested for cancellation and it took more than 2 months which is the standard time for cancellation...
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Info Media (Rahul Chugh)
from Gurgaon, Haryana
May 20, 2017
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Missing collection of sample

Address: Gurgaon, Haryana, 125050
Website: www.lifecell.in

My crm no.[protected] i booked for my wife but when delivery date i call before 1 day to lifecell customer care and got a no. Then i call that no. On when we admitted in hospital. So we when delivery no such person are present in hospital from lifecell so missing the sample. After that we are very disappoint we pay for services but lifecell is fraud company steal money not provide any services...
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Speedriser
from Hyderabad, Telangana
Apr 25, 2017
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Inconsistent pricing. Worst experience with lifecell. Really one of the worst

Address: East Godavari, Andhra Pradesh, 502032
Website: www.lifecell.in

After i facilated the collection for my sister in chennai (Crm :
[protected]. I went ahead and enrolled for my second kid in hyderabad (My crm number is[protected].

Both the times it was clearly mentioned by sales executive that the amount to be paid was 25k for 21 years storage.

In the agreement they have me a an amount mentioning annual storage of 5500. I sent an email date dec 27, 2015 at 9:09...
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R Tandon
from New Delhi, Delhi
Apr 11, 2017
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Change plan from lifetime to 21 years

Address: 600017
Website: www.lifecell.in

Hi customer, I am a customer of lifecell and they have changed he term and condition from life time plan to 21 year plan. I will request all of you to kindly check if you are also victim to this situation. I am trying hard to get my case resolved but till not it is unsuccessfull . I may be proceeding to next level and follow the case.
I am tying hard and also scared about consumers who are not aware of this....
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ashish kumar gupta 66
from Delhi, Delhi
Mar 28, 2017
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Regarding Sensory Stimulation Kit from Hungry Brain

Address: New Delhi, Delhi, 110015, DELHI
Website: www.lifecell.in

After Listening a lot I have opted your company for Stem Cell Preservation of my twin babies . I have two CRM No.s[protected] &[protected] but I have got only one discount code for Sensory Stimulation Kit. from your company. I am not able to understand when I m paying for twin babies why I will get only one discount code. This doesn't seems good and customer friendly situation . Kindly do the needful....
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chandrima2017
from Kolkata, West Bengal
Mar 1, 2017
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No clarity on billing system...

I am newly enrolled with lifecell.but after sometime i found that what the demonstration guy told, the bill statement was fully different.in the first mail on31st jan17, i got babyshield as complement and the hospital fees was 5500.but on 10thfeb i received another bill where they charged 3000for babyshield and the amount increased of rs3000 as babyshield was charged.i sent them mail and complained on11thfeb because at the enrollment time...
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nishantmakkar1
from Delhi, Delhi
Feb 15, 2017
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Lifecell demanding extra money after agreed amount CRM NO:150002700045

Address: Chennai, Tamil Nadu, 600017
Website: www.lifecell.in

We opted for onetime plan at the cost of Rs.45990/-.

i paid amount in 2 installments i.e.
1) 22990/- February' 2015
2) 23000/- April 2016

1) since my first installment payment of 22990/- rupees, Lifecell regularly called me on phone to make payment of 25000/- which is 2000 rupees extra of agreed value in agreement.

2) when i contacted lifecell branch head, he said as per agreed amount...
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Santosh K Tripathy
from Hassan, Karnataka
Jan 22, 2017
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No customer friendly, worst service after sale, always have payment issue

Address: Chennai, Tamil Nadu, 560024
Website: www.lifecell.in

I have opted Lifecell in the year of 2015. First They informed me the initial amount is Rs. 11, 999 for dual storage. Later at time of enrollment, They again changed the amount to pay some extra like Rs 3000 for hospital and Rs 3000 for Doctor. So I have end up paying Rs. 17999/- and their executive committed me that I have all right choose the plan like 1 year/ 21 year / Lifetime storage plan with 1 year of baby.

Even after...
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Bala Ashwin
from Virudunagar, Tamil Nadu
Jan 21, 2017
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Babyshield

Address: 600118
Website: www.lifecell.in

Have enrolled on baby shield and baby cord with the great belief on lifecell and even i referred to so many people about lifecell, but i cannot digest the poor service by lifecell due to which my enrollement on baby shield became no use.

1. I enrolled for baby shield on 4th of January 2016 immediately after received a call from life cell for asking to do so, since i believed that it takes care so much on our kid's future,...
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Prashant Rajdeep
Dec 14, 2016
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Ignorance

Address: +91
Website: www.lifecell.in/services/babyshield

I have opted for lifecell for stem-cell preservation along with baby shield cover. I always have to remind their executive for providing me the kit. Even for collection, I have to call multiple times. To add to their ignorance, I have to arrange by calling multiple time for submitting my baby's urine sample (as a part of baby shield). Which has got no registration or has got no influence by their executive even after multiple reminders....
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Subhra Das10
from Mumbai, Maharashtra
Dec 8, 2016
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Babycord duo: crm no : 130002300378

Address: Chennai, Tamil Nadu, 400051
Website: www.lifecell.in

My son was born on 16th October, 2013 in Mumbai. Lifecell's Mumbai team completely messed up the collection of samples. Someone was initially deputed to collect the sample, who did not bother to show up. At the last moment some alternate person was deputed after frantic calls and follow up from my side but she reached quite late. We were not very sure what samples she had collected. I tried to follow up with the Mumbai team after this...
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Anand Dhaygude
from Pune, Maharashtra
Dec 2, 2016
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Demanding excess amoount for preservation after 01year.

Address: 411057

Hello, i was told by lifecell representative that you will be charged for 25, 000 for life time preservation & that also in two different lab &
Now in recent email they are asking to pay 40, 000/- for life time preservation.

This is completely miss-guiding to the customer. & bluff to the customer.

Dont rely on them, they are fake only.
Please contact - [protected]...
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Villoth
from Chennai, Tamil Nadu
Nov 19, 2016
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Highly deceptive

CRM NO :[protected]
My issue with LIFECELL was that after enrolling with them I had paid them for a lifetime scheme, but they failed to credit the money into their system. Inspite of repeated reminders they did not issue me a receipt for the same. On the day they collected the money they had told me that updation of computers were going on, and that I will get a electronically generated receipt soon... Which I did not receive. They...
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