Claimed

Lifecell International Complaints & Reviews

3.3
Last updated Apr 5, 2024
Complaints 221
Resolved
128
Unresolved
93
Quick Links
Statistics
Share
Contacts

File a complaint to Lifecell International

Having problems with Lifecell International?

File a complaint and get it resolved by Lifecell International customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

Lifecell International reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
mikkythegreat
from Kolkata, West Bengal
Aug 23, 2018
Resolved
Report
Copy
Resolved

crm no : 170001500307 || registered for lifetime services

Address: Kolkata, West Bengal, 743166

Crm no :[protected]
We had registered for lifetime services with lifecell, the person who was in touch was supposed to come to collect initial cheque and my consent signature for registering with the services. I made the initial payment online and rest amount was to be collected as cheque and my consent signature but no one turned up even after following several times which was confirmed at 38000/-
Before enrolling we were...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
O
oprajapati
from Vadodara, Gujarat
Jul 31, 2018
Resolved
Report
Copy
Resolved

query: (crm no -80900091) specify reason for ecs payment not deducted this year from bank

Address: Vadodara, Gujarat, 390002

Dear sir/mam,

I am one of the reputed doctor and have opted your company for storing the lifecell of my beloved grand daughter tanushree ashish vaidya.

I have already submitted the ecs form for the life cell taken during the initial stage. Every year ecs was being deducted from our bank account. But this year in 2018 ecs deduction call from your end was not at all being sent from our bank account.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
Gagandeep96
from Ludhiana, Punjab
Jul 21, 2018
Resolved
Report
Copy
Resolved

cancellation of crm no. 180011900241

Address: Chandigarh, Chandigarh, 160047

Dear Team
I don’t want to continue with you please cancel my enrollment through crm[protected]. I am not statified with your services. As my first child is already enrolled with you & i can upgrade to community banking but why should I enroll my 2nd baby, you people totally misguided me & you people made me avail loan from capital float without my consent & i was not told about this loan process & neither i paid you 499/- as mentioned...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anil Oruganti
from Bengaluru, Karnataka
Jul 5, 2018
Resolved
Report
Copy
Resolved

lifecell agreement terminated after payment done

Lifecell team has to regret and shame on their work and mistakes to blame customer even after receiving full payment from customer and terminated lifecell agreement without notice to the customer.

Payment done through online by stop the cheque payment with the help of lifecell executive. And same updated to executive with a call and email with payment transaction details. And few days after received plan confirmation email...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Abhishekratlam
from Indore, Madhya Pradesh
May 24, 2018
Resolved
Report
Copy
Resolved

regarding lifetime plan

Address: Indore, Madhya Pradesh, 452010

At the time of endorsement the plan which was shared by your concern staff was the cord life cell will start since the birth o[censored]r child, i made the payment for life time, now i got the mail from the company that it will start from his 22 nd birthday, i want my money back
I am So disappointed..
And won't suggest any one for life cell. I made call on customer care they are telling you should read all terms and condition . that...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
Chandra Bp Soni
May 10, 2018
Resolved
Report
Copy
Resolved

payment-pdc

Address: 560075

In jan this year i subscribed to life time community plan 4 days befor my son was born.

They took post dated cheques, one got debited immediately and another was to be debited next yearjan-2019.

Currently am out of country and they are saying to replace the second checque which is not as per new standard, i assured them to give it to them 2 months after i come to india as i am not carrying any checque with me.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Anil Oruganti
from Bengaluru, Karnataka
Mar 29, 2018
Resolved
Report
Copy
Resolved

wrong promises and poor services

We have taken lifecell package for preservation of cord blood/tissue for our son. I called customer care to know more information about process, without my knowledge they enrolled account for me, due to this i was unable refered through my friend.

And i spoke with lifecell executives that, i wanna refer one more person though my referral, that time executive said ok, then my referral spoke with lifecell care executive, at that...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
lalitvijh
from Lucknow, Uttar Pradesh
Mar 26, 2018
Resolved
Report
Copy
Resolved

payment issues

Address: 110007
Website: www.lifecell.in

I have purchased one life cell policy and executive committed me first time you need to pay 13990 and rest amount will be deducted in six emi post one year now when i have received sms from company they are asking 48000/ complete amount for life time storage i don't understand the reason for the same. Also, there is no responsible department in entire company who can give me reply for the same i am ready to pay 34000/- amount immediately...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Adarsh S Pillekere
from Bengaluru, Karnataka
Jan 27, 2018
Resolved
Report
Copy
Resolved

I am complaining about lifecell not settling the refund

Address: Bangalore, Karnataka, 560076
Website: Lifecell.in

Lifecell's after sales service is truly poor and inefficient when it comes to money matters.
We lost our baby in the 8th month of pregnancy but by then we had already opted for stem cells preservation through lifecell. Though we made a request to cancel the preservation by submitting necessary doctor's certificate about baby's death and asked for refund, it has been over 3 months and about 40 mail exchanges, but still not received...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
bindiyanidhi
from New Delhi, Delhi
Jan 23, 2018
Resolved
Report
Copy
Resolved

sample did not collected and not refunding paid amount

Address: Bharatpur, Rajasthan, 321203

This is regarding baby stem cell collection of crm no[protected]. Pls be informed tht we have registered with life cell on 27 october 2017 and paid registration fee but due to unavailability of kit at the time of delivery collection didnot done however during the registration it was conveyed to me by mr mayank who did registration that we will refund your amount if sample will not be collected due to any reason. I am following with lifecell...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pri_
from Gurgaon, Haryana
Dec 20, 2017
Sep 24, 2022
This thread was updated on Sep 24, 2022
Resolved
Report
Copy
Resolved

lifecell provide customers with expired / fraud promotions / voucher codes

Address: Gautam Buddh Nagar, Uttar Pradesh, 201303
Website: lifecell.in

We were provided with a club mahindra house coupon with our baby's registration to redeem it for baby moon holiday but despite long many discussion and mails we could not redeem it, this was a fake code and didn't work at all. When we asked lifecell to send us a valid coupon, they thrown excuses everytime and finally once we paid complete due amount, they sent us a refusal mail against providing another voucher.
I advise all my friends...
Helpful
2 other people found this review helpful
2 found this helpful
4 Comments
Report
Copy
S
Siddhartha Verma
from Hyderabad, Telangana
Dec 17, 2017
Resolved
Report
Copy
Resolved

no documentation & worst service..

Address: 600127
Website: www.lifecell.in

I opted a policy for my baby on 12th july 2017. My crm no is[protected]. After 5 months & making so many calls at their service center still i didn't received any documentation & certificate of the preservation. Every time customer care representative replied with the same answer that within 3 days your complaint gets resolved. This company is only earning money & making fool to its customer....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sathishraj_86
Nov 17, 2017
Resolved
Report
Copy
Resolved

complaints closed without customer consent,

Address: 600049
Website: www.lifecell.in

I purchased two subscriptions (Crm[protected] & crm[protected] for our twin babies. Due to the carelessness of the lifecell spoc in the hospital they failed to collect the sample for one baby. However we there were notification sent to them about the delivery time. After failing to collect the sample now they say it never communicated.

Also the kit was never shipped to our home.. It was lying in the hospital for more than...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address: Hyderabad, Andhra Pradesh, 500089
Website: www.lifecell.in

I've opted for my baby stem cell collection for lifetime in feb 2017 and my crm #:[protected]. At the time of delivery, the paramedic person (Ramu) who has to come for collection didn't came even though we informed him in the morning[protected] for a night delivery (2.30pm) and also he is from same location (Davangere). He came next day morning[protected]:30 am) and said nothing will happen till 24 hrs after delivery and he took the kit...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
umashankar87
from Chennai, Tamil Nadu
Nov 3, 2017
Resolved
Report
Copy
Resolved

false commitment done by representative and bad customer service who does not reply on any mail

Address: Thane, Maharashtra, 400607
Website: www.lifecell.in

Crm number[protected]
Representative cheated me in costing front. He gave me costing of lifetime preservation and issued a policy of 21 years preservation. And now he is behaving weird instead of feeling sorry for this. I need my 100% refund against my cancellation. I have sent a cancellation request on 27th october but nobody reverted till date. I want to know when will i get my 100% refund in my account.
Even i wanted...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
vikasbisa
from Noida, Uttar Pradesh
Oct 31, 2017
Resolved
Report
Copy
Resolved

payment receipts

Address: 110030

I have opted to stem cell preservation with lifecell and made online payment of storage fee but i have not received the payment receipts. I have tried everything like calling cc, mailing them but nothing fruitfull. Today is 21 days since i have made the payment and still the same status. I have to keep follow up with them just like we need to with some cheat borrowers.

The worst part is their service and their age old policies....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sathishraj_86
Sep 29, 2017
Resolved
Report
Copy
Resolved

missed sample collection, never respond to update the status, worst ever service

Address: 600049
Website: www.lifecell.in

I purchased two subscriptions (Crm[protected] & crm[protected] for our twin babies. Due to the carelessness of the lifecell spoc in the hospital they failed to collect the sample for one baby. However we there were notification sent to them about the delivery time. After failing to collect the sample now they say it never communicated.

Also the kit was never shipped to our home.. It was lying in the hospital for more than...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
varungandhi
from Rajkot, Gujarat
Sep 19, 2017
Resolved
Report
Copy
Resolved

worst and fraud company

Address: Bangalore, Karnataka

I got my baby's stem preseved on 16/4/17. After 10 calls, they confirmed that your baby's stem cells is preserved. They sent a confirmation on 13/6/17. On this day they confirmed to send a detailed report of the stemcells preseved. Now after 5months, the company sends an email saying there is no growth in the stem cells. How is that possible. When lifecell confirmed me earlier that its all preseved properly. And now there is no growth. I...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
T
Toyaj Jaiswal
from Kolkata, West Bengal
Aug 26, 2017
Resolved
Report
Copy
Resolved

refund of excess payment made not received

Address: Chennai, Tamil Nadu, 600017
Website: www.lifecell.in

Useless company with useless management

I have opted for life cell service and the baby with lifetime storage option. Before getting any mail and reminders i paid rs 40000/- online. But when i got the letter, i found that payment was to be made only rs 39500/-, as i have already paid rs 500/- extra at the time of delivery of baby.

I raised a complain online rather given a mail for refund of rs 500/- which was...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Don LK L K
Aug 22, 2017
Resolved
Report
Copy
Resolved

lifecell annual storage fees - complaint

Address: Chennai, Tamil Nadu, 600010
Website: www.lifecell.in

Sir

Our crm number 60600035

We have paid so far 50000rs since the year 2006
For storage of stem cells for my son.

They have claimed to be some short fall of amount rs. 5800 /- which in our opinion we have paid to their collection agent (Some bpo agents)
So we have asked for the statement of accounts, they have failed to send the same

I have asked for to visit the lab...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy