[Resolved] Lifecell International — Customer Referral bonus not received (CRM no.[protected]

[Resolved] Lifecell International — Customer Referral bonus not received (CRM no.[protected]

B Bhavna Madan from Mumbai, Maharashtra

Dear Sir / Madam, Reference: Client Enrollment Form and Agreement dated January 2009 (CRM reference number[protected] in the name of Bhavna Madan. We were referred to the LifeCell benefits by our friend Ms Pallavi Ray - CRM No.[protected] and accordingly we got ourselves enrolled under the program vide agreement dated January 2009. At the time of entering into the agreement,we were informed by the Company's sales executive that the referrer (Ms Pallavi Ray - CRM No.[protected] would be entitiled to a referral bonus of Rs. 3,500/- however till date it has not been received from LifeCell (it's been more than one year now !) . We followed up with the company several times but every time there is a standard response from them that the cheque has already been dispatched. On asking the cheque number and the date of cheque, no one responds back at all. The company has been contacted several times recently as follows: 1) 10 January 2010 - over email 2) 18 January 2010 - over email 3) 21 February 2010 - over email May I request you to follow up with the company and direct them to process the payment at the earliest and send the cheque to Pallavi at the earliest. For any further information / details / clarifications, you may myself at +91-[protected] or Anuj Madan at +91-[protected]. Looking forward to an early action. Regards, Bhavna Was this information helpful? No (0) Yes (0)
May 31, 2017 Complaint marked as Resolved Verified Support Apr 30, 2017 Lifecell International Customer Care's response Hi Mrs Bhavana, We wish to you inform you that referal amount has been paid to Mrs Pallavi on[protected]. Please feel to contact our Toll Free[protected] for futher any assistance.
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Comments

prakash7589

from Mumbai, Maharashtra

Dear Sir,
For Referral gift please contact the center head and Relationship executive. or put a mail to Lifecell international.
Lifecell International Head office:[protected] Lifecell International Help line:- +91 [protected] Toll free :[protected] Lifecell International Hyderabad:[protected] /[protected] Email:- [protected]@lifecellinternational.com / [protected]@lifecellinternational.com

regards
prakash7589

imgauravjain

from Mumbai, Maharashtra

Mr. Prakash,

I read your response to this and another complaint where CRM number was not mentioned. In other case you were so anxious to know the CRM number as if you would resolve the matter on an urgent basis.

Here when customer has written all details with CRM number, complaint mails, etc. so you have simply responded to contact center manager or head office. The customer has already mentioned that there is no proper response from Lifecell.

I am a prospective customer for lifecell and such complaints & poor customer service would definitely sway my decision

aneela28

from Tellicherry, Kerala

Note this number [protected] Lifecell exectutive director number call him and ask directly,

vekys

from Varanasi, Uttar Pradesh

I understood from the all the issues customers are facing and the diplomatic answers from so call lifecell international's care taker, it is obvious that they don;t know ABC of customer service and are concerned only till the payments are received and no guarantee if the tissues are actually preserved or not.
They are stealing people contact information from help of wrong people at hospitals and frustrating them from frequent call and when one will pay to them no one will answer the call. The call my on the next day I visited the hospital for the first time, how well they have unofficial networked even with employees in reputed hospitals. I did my research and then I have asked them so many times not to call me as I have DND registered and I will complaint but they call so many times from different numbers. So unprofessional behaviour, and so many experiences people have faced here, it is easy for one to decide what to do? I

vivek4m

Hi Gaurav Jain,

I completely agree with your comment above and wish to know which way did you go finally? Which cell preserving company did you go for and what was your experience with them?

- [protected]@gmail.com