[Resolved]  Lifecell International — Cord tissue contamination

Hi,
I had my first kid's stem cells stored with crybobank in 2007 and uptil now they give regular update and my experience with them is cool.
For my second kid, I went with Lifecell inpite of getting better offer from Cryobank just because Lifecell had a desk at Clound Nine hospital (Bangalore) where my second kid was born and I have good trust with Cloud nine hospital.

I went for Cord blood and cord tissue package with Lifecell in November 2012. In Jan 2013 I got a letter from Lifecell stating that my baby's cord tissue was found to be contaminated. I asked them how did contamination occur, but never got a response till July/2013 from them untill I raised this issue with hospital and contacting lifecell desk there. Then I got a call from Dr. Chirayu of Lifecell who was explaining about their procedures about their lab. He also ruled out any mishandling from hospital as well as from Lifecell. Then I wrote email asking what is the reason for contamination for which he replied he is not the right person to answer. There is one guy called Vinay of Lifecell (responsible for southern region) whom I tried to contact but he never cared to give even a call back.

Overall my experience with Lifecell is disappointing and I am waiting for their response as how did cord tissue contamination occur?

Cloud nine doctors told that everything is fine from their end and now I suspect the problem is with Lifecell who uptil now did not clarify in email about why did contamination occur.

Can anyone suggest now what are the options left to me as a consumer? Is Lifecell legally bound and responsible for Cord tissue contamination?

Thanks & Regards,
R S Raj