Make My Trip — Make My Trip payment issue | |||
This is happened like that 1) I contacted MMT (Make My Trip) Pune office. Talked about fares and plan. Come to know about discount given on ICICI bank credit cards 2) I did the booking and entered promotional code for availing discount. 3) I did not receive any discount immediately after transaction. I asked about it, then they told me to wait for some time for discount. 4) After 2 months when I complained about not getting discount, they said I did not entered promotional code. 5) When I asked them about database screen shot, I come to know that i paid money on MMT portal. MMT person did flight booking on behalf on me in backgound. 6) While flight booking MMT person forgot to enter promotional code. now MMT is blaming me for not entering promotional code. i made transaction of 20k and 26k while they are showing me evidence of transaction of 12k which is not done by me. My credit card statements clearly shows 2 transactions 20k and 26k, while they are claiming on transaction which I have not made. Was this information helpful? | |||
 4 Comments | |||
Comments
the above reply is about your complaint uncle (Mr Jitendra Patil ) Please let me know your email id ...and make sure that you should be contacted directly ...Because I don't know the exact situation that's why
Hello (Jitender Patil) ...This is there second reply from them ..They need your email id ...and all Please Uncle they are contacting to me because I forward your complaint to them ..So, Its better for you that you should be contacted directly.Just let me know your email id or otherwis, e just read it send the details to them directly by yourself ..Whatever they wanted.
Dear Customer,
Greetings from MakeMyTrip!
With reference to your email regarding discount, we request you to provide us with the following as we are unable to find the booking details using the e-mail address and other information available with us:
Booking ID:
Date of Booking:
E-mail ID (Provided at the time of Booking):
Contact Number (Provided at the time of Booking):
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Mitesh Vala
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Dear Customer,
Greetings from MakeMyTrip!
With reference to your email regarding discount, we request you to provide us with the following as we are unable to find the booking details using the e-mail address and other information available with us:
Booking ID:
Date of Booking:
E-mail ID (Provided at the time of Booking):
Contact Number (Provided at the time of Booking):
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Mitesh Vala
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Dear Sir,
With reference to your complaint, we request you to please provide your booking Id, so that we can look into matter.
Regards
Team - Make My Trip Care
With reference to your complaint, we request you to please provide your booking Id, so that we can look into matter.
Regards
Team - Make My Trip Care
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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and Uncle please let me know your email id so that I can forward them and make sure that you should be contacted first.
I have also suffered from this That' why I tried to help
Uncle this was the reply I got
Dear,
Thank you for contacting MakeMyTrip.com.
A Reference ID[protected]
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).
Also, If your service request/complaint is not addressed or resolved within 72 hours to your satisfaction, please write to the management at share.[protected]@makemytrip.com. Do mention the complaint reference number and all relevant email communication for a quicker response.
Any first time request to this email address will get routed to the designated team for action within 24 hours.
Warm regards,
Team MakeMyTrip.com