MakeMyTrip India Complaints & Reviews

I saw a group package for Thailand on MakemyTrip portal. I thought to enquire. The travel professional of MakeMyTrip whom I interacted with, she told me only 3 seats left on that particular date. I liked the package, so I trusted her words. She asked me to pay 10K as the advance. On the portal it was written that the package cost was 35700, but she asked for 36700. When I asked her the reason, she wasnt able to answer. I told her if she dont give me the package at the Site offer price, I wont book then. She then send me a payment URL where it was written that I have to pay Rs 34990 only. When I asked her about the amount, she said that is a technical difficulty, I should pay now, later they will change the total amount.

When I insisted to change the amount to 35700, they changed the amount. Then I paid 10000 as advance. As I never used makemytrip before, I asked her to send me the details about the flights etc. She said she would come back to me on the next day. That NEXT DAY never came. I called her number of times on the phone number she gave me. But she never picked up. I contacted customer care. They told me they would ask her to come back to me. But she never responded.

The payment URL they sent to me, nothing about the trip was mentioned there. There were no facility to cancel the trip even.

Then 1 month before the trip date, a man from makemytrip called me and told me, the cost of the tour would be 36700 and they will be altering the amount on my booking. When I asked the reason, he replied that my earlier travel specialist didnt know about the price etc. I found that they already increased the price by 1000 on my booking URL.

After few days, again another man from MakeMytrip sent me a mail where he wrote that my pending amount is Rs 35700, and I paid only rs 1000 as the advance. Just imagine the height o[censored]nprofessionalism and mistakes after mistakes. When I had written back to rectify the mistakes, he sent me a mail and called me up. When I asked him how many seats left on that day, he said 10 seats left. Just imagine the lies these representatives tell their customers to book the packages.

Now, I found that Bangkok is having severe flood, I sent them several mails, if they are postponing the trip and whether they can customize my package so that I can go on other date after the flood is over, they didnt even bother to respond on this. They just dont care. Because they have got Rs 10000 for their lies/mistakes. After all you have to work hard to tell lies to others.

When I wanted to cancel the booking, they are not responding.

Hi there,

This is my story. Makemytrip completely ruined my well planned trip to Goa on last long weekend. Makemytrip should change the tag line to Memories Unlimited to Pathetic Trip.

I had booked 5 tickets from Pune to Goa, dated 28-Sep-2012, with Ticket number[protected] on Makemytrip’s bus booking portal. The travel operator was Rainbow travels, swargate, Pune.

On the date on travel(i.e 28-Sep-2012), I got a call from makemytrip customer care that my bus has been cancelled, and they are processing my refund(below mail trail with refund mail detail).

The reason given to me was “the bus has been cancelled with mechanical / technical failure” and i was asked to make my own arrangement. It was really pathetic when makemytrip didn't take the responsibility and asked me to make the arrangement on the long weekend when not a single ticket was available in any travel.

I told them, that how can they cancel the ticket on the travel date, and also, I requested for the alternate arrangement, but the customer care executive of makemytrip simply denied any service, and dropped my call.

Later I called to the Bus Operator to find out the bus status, and visited his office also, he told me clearly that “the bus is scheduled on time, and my tickets are shown as confirmed”. I tried to clear them the makemytrip’s version of the cancellation, but they specifically told that bus is on time, and they cannot book my ticket again, as my ticket are showing “Confirmed” due to makemytrip’s booking.

I reached the travel operators office to board my bus before reporting time, and got to know that makemytrip has cancelled my tickets, and booked 3 tickets out of my 5 tickets to another person.

This is the worst service customer can expect.
How can makemytrip cancel my ticket, without concrete reason?
Why the alternate travel arrangement was not made?
Why my ticket’s get cancelled, and booked by makemytrip only to another person?
Why the wrong reason of cancellation given?

Because of this pathetic service, I had to travel to Goa in a non-AC sitting bus, in worst travel scenario possible, as I had made the advance hotel, and return bookings.

Who is responsible for this blunder?

Hello

This is regarding the International flight i booked on 11th August with Booking ID IN1208B08010 and paid the partial amount of Rs 32500 on that day and my tickets had been cancelled on 24th of September 2012, without my consent and cancellation charges had been deducted too. I made a complaint to makemytrip about the same on the same day and called and
emailed them everyday after that. I had been assured that they will make a fair decision and everytime they said it will be resolved in 72 hours. I trusted their words and hoped that decision will be in my favour as i am very much
sure , i had never cancelled my tickets. There are endless emails and calls exchanged with makemytrip and they said we will refund you the whole amount and will book your tickets for free. The executive that cancelled my tickets was navjot singh and they said they would be running the audit on the calls received by him.
Atlast on 4th October , i had been made to hear a call for cancellation that was made from my end on 24th September, as told by MMT. That male person who cancelled my tickets, called makemytrip with the name of my wife and told every desired details and cancelled my tickets.

The call was made from some haryana number ([protected]), that is not at all concerned to me. MMT executive told me its not their fault as anyone can call in the behalf of customer and can cancel the tickets. They said made the complaint against the person who made a fake call on the name of my wife to cancel the ticket. Why should i do this, i called at this number irrespetive around 2o0 times and nobody is picking up the call.Makemytrip has cancelled my tickets and harassed me to the maximum and cancelled my tickets and deducted the cancellation charges too.
I had been preferring to book from makemytrip everytime and never expected such thing from this company.
I want to file a case of fraud and harrasment as you people had really pissed me off and forced me to do this.
Parvesh Sareen

I booked a 5 night/6 days holiday package from 27th Sep 2012 to 2nd Oct 2012 in Kashmir with "www.makemytrip.com". The package was " Captivating Kashmir (with flights)" (link - http://www.makemytrip.com/holidays-india/package?id=4524) and My Booking ID was "IN1209B10485". According to Package I should have got a 3 star hotel in Srinagar for two nights (30th Sep 2012 and 1st Oct 2012) but they gave me a 2 star hotel. I contacted there customer care soon after I checked in the hotel but the executive told me the hotel cannot be changed. She asked me to write an e-mail to customer care (even though I told her that there is no internet facility in the 2 star hotel and was also hard to found in the srinagar market). I still somehow managed to send an e-mail but received nothing more than assigned Reference ID[protected] for the issue. In the mail they asked for 48 hours to resolve the issue even though I clearly mentioned in the mail that I need immediate attention along with booking ID. I kept talking to their customer care executives next day who were just trying to pass the time and didn''t responded well. At 7 PM (1st Oct) I received an e-mail from them saying they have forwarded my query to related department and would take another 72 hours for resolving the issue. No one tried to understand that I was checking out from the hotel next morning. I am back to my home writing this complaint and there is no use of them contacting me now (I also haven''t received any call from their side till now). This is clear case of cheating. They spoiled my honeymoon.....the best time of any person''s life. Me and my wife were not able to sleep properly those 2 nights. They made us suffer even though we paid for the service.

i booked my flight from makemytrip and it was a round trip. It was showing abount of Rs 6855.00/- for the round trip. As it was a lowest fare i was getting so i booked that. I got confirmation from both indigo and makemytrip. But now they are asking for more Rs 6700.00 by telling it a system error. I cant more amount and they are saying taht if i dont give them full payment then my booking will be cancelled. now what to do and please reply for this as early as possible.

Hi,
This strange thing happened with me and with around 100 odd friends of mine.On 23rd Sep 2012 I booked a return ticket from Bangalore to Delhi. The total Fare shown to me was 5092 (and it was mentioned that this is a discounted ticket). This was a mother of all deals and therefore I immediately booked this ticket along with many others in my organisation. I already had a ticket which i had booked earlier, I cancelled that ticket as that was a bad deal for me.
Today morning I got a call from makemytrip folks and they said that there was a technical error and there was no such discount. I am nowhere now. My trip has been ruined (as i cancelled my previous higher priced ticket), i have to reschedule my trip , plus , the incovenience at the office (cancelling the leaves, rescheduling the leaves etc).
Make My Trip is considered as a professionally driven company but such amateur response makes a consumer loose his hope towards big names like Make My Trip . I feel that companies should be more possesive towards their brand image and corporate presence.

Hi
i have booked a round trip flight from Bangalore to Delhi then Delhi to Bangalore. It was showing me the cost of Rs 5092/- and i booked the flight and credit amount from my friend's account. Now i am getting calls from makemytrip to give more money unless my ticket will be cancelled.

MAKEMYTRIP - BAD EXPERIENCE OF ATTENDING MARKET RESEARCH GROUP

This is about a consumer feedback organised by Makemytrip at the Leela Palace bangalore on 24th Sept 2012.
Just to narrate the experience no information was shared about the duration or appointment this would take place.
Had to wait 1.5 hours without information on the wait time.
The organisers informed over the phone lunch/snacks would be provided accordingly and amount of Rs 2000 would be
provided for participating after the completion of the session.
But there was no trace of any kind of food only option was to pay a bomb and eat at 7 star hotel
This was not it there were some participants who recieved less amount for the same discussion
Rs 1500 or may be much less with no reason given i was lucky to get 2000.
May be they were choosing based on persons color as panel were a little fair :)
When i asked why there is discrimination and no professionalism in organizing such sessions.
The lady who was organizing the session informed me you cant expect any professionalism in this field
you getting selected to give feedback is a big thing <- My bad, ofcourse after this my feedback to them is all waste .
Also while conversing with other participants got to know most of the people were forced to lie about thier profession
and were forced to tell they are frequent fliers and fly through make my trip,
No wonder people who lie would be treated like this - made to wait for long hours may be paid less no hospitality :(
very bad experience of the market research quality of make my trip.
I wonder collecting this false feedback would improve thier quality definitely not.
I request responsible management of MAKEMYTRIP to have tuff audits on such research as collecting them
in this way will never lead them to any improvement
If you need breif details of this deplorable experience i had about this session mail me :)
I dont know what to do with the useless 2000 voucher recieved by MakeMytrip :)
FYI - This was a recorded session

Also please share your experiences if any other mates who attended this session
This was how my sunday was wasted

I booked a 2 night stay at Hill View Resort, Ramanagaram, Bangalore through Make My Trip.
i booked a deluxe room after checking on the website that it had Air Conditioning (A/C).
when i reached the resort, i was informed that the deluxe room is a non-AC room and i will have to pay extra.
in-spite of showing them that it is mentioned on Make My Trip website that the room i booked has AC mentioned, the resort did not help me out.

I then called Make My Trip hoping they would help me sort this out. but they were also adamant and said i had to pay extra for an AC room.
on top of this to make matter worse, the executive i spoke to, said the Deluxe room where it mentioned AC means that it is "it is AC when i open all the windows and doors in the room". i found this response from him extremely rude and finally he made me pay Rs. 1000/- extra per night for an AC room.

i would like to place a complaint for giving wrong information and not even trying to help out a customer instead was extremely rude.

enclosed also find photos taken from the website stating very clearly all rooms at Hill View Resort have AC in them.

kindly advise on the next step i need to take.

Hello,This is regarding the issue I had by booking a Bus ticket from Amritsar to Delhi via Makemytrip site. I have been using Makemytrip website for booking Flights, Hotels or Bus tickets for quite some time. But I had an issue with my travel . I had raised a complaint against in the make my trip website and a ticket was raised. Even after repeated reminders, There has been absolutely no response from Makemytrip customer care which is very disappointing.

This is the Reference Number A Reference ID[protected] which was sent to me by Mr (Jaiprakash Rawat)
Below is the extract of the e-mail for your reference which I had sent quite some time bck.

Regards
Prashanth

================================================================================...⇄

Hello,

This is Prashanth and I had booked a Bus ticket from Amristar to Delhi through Makemytrip website on the 12th of August 2012.

I had booked 2 tickets in JPG Travels(Volvo Multi- Axle Bus). The cost of the ticket was Rs 1100/Person.
When I reached Amristar Bus station, We were asked to board PRTC Bus which was not a Multi-Axle Bus. When We mentioned to he Bus operator that this was not the Bus which we had booked, he told us that the confirmation he received was in PRTC travels and not JPG Volvo Multi-Axle bus and we were asked to travel in this bus itself.

Not sure as to why this miscommunication between Makemytrip and the bus. Also, i understand that the Multi-Axle bus booking is expensive than a regular VOLVO bus.

Please look into this issue.

Following are the details of the booking.

Source and Destination: Amristar to Delhi
Bus operator: JPG Travels
Makemytrip Bus id: NU[protected]
PNR: FRVP5Y
Ticket Number: TS-MMT1933402 (Operator PNR:37848)
No of Passengers: 2
Total ticket fare: Rs 2200/-
Bus departure: 12-Aug-12,09:00 PM

Note: Please find the screenshot of the booking which I had done through Makemytrip.

Hoping to get a reply soon

Regards
Prashanth

I Have Booked rail ticket in 5/09/12 evening Pune to Coimbatore , ticket and pnr number not coming but Amount also debited for my accont balance . Stil now amount return not coming.

booking user id -- make my trip

I had booked three air tickets for an Indigo Airlines (through makemytrip.com) to Ahmedabad from Bangalore on 19/8/12 at around 5.30 am.(As it was an emergency matter due to a death in the family). While booking I had clearly selected the timing of the flight as 11.20 am. as it was very urgent to travel to ahmedabad.

But after all the proper selection and the payment was done, we received the confirmation of the air ticket booking of Indigo for an evening flight. So, the very next moment I had called up the call centre and spoke to a person - manoj and had explained him all the problems in detail, and he had convinced us to cancel the current booking and rebook for the flight at 11.20 am and he had promised us to get the due refund on the rescheduling of the air tickets. But, when i have received the refund of the cancelled tickets, they (makemytrip.com) have not refunded the actual amount. Why do i need to pay cancellation charges (Rs.950 per ticket) for no fault of mine.

Paresh Shah
Bangalore
+[protected]

my booking ID is IN1208B16173. I wanted to book standard mini kerala package (given on internet) with small modification in pick up time at alleppey. I contacted for the same to Swati gupta (Swati.[protected]@makemytrip.com). She send some itinerary but I did not bother to go through as I have already seen the itinerary at the internet. I said OK and paid for the booking (She said I will get discount as well). When she send me the hotel vouchers then I came to know that she has allotted me a hotel of lower star rating than what is promised on internet. I asked to change the hotel to the one shown on internet. She refused to do so. Then I asked for cancellation as I want what I have asked for. If you go through our email communication it will get clear that I never asked for any modification. Thereafter, I was directed to communicate to her supervisor Mr. Birender Rawat. I tried to speak to him on phone but he didnot come to phone. I also asked om mail to give me a call, he never bothered to do that. He said my issue will be resolved in 24 hrs. I had already paid by then Rs. 21110/-. I checked on internet the package I wanted cost me on internet 21498/-. They are not taking any action on my request and I have got no communication from their side.
please do the needful.

[protected]@yahoo.com,used my citi bank debit card on the 27th of aug,to bok rail tickets online frm mum to goa, the ticket was not generated but the money was removed from my account, tried again and booked ticket but rupees 2525 was charded TWICE and is debited TWICE from my citi bank debit card,same happended with the return tickets from goa to mum rupees 2464 has been removed twice as first time ticket was not generated so had to try bookin again,spoke to rakesh kumar he gave me wrong transaction bookin ids NR[protected] and NR[protected] and said both the extra charges for rupees 2,525 and 2,464 would be refunded, as of now i have not got any refund and i want to take this matter to the indian consumer forum as make my trip is not supposed to take money wrongly from my account , for ref citi bank has given me the transaction id 977523 and 977861 pv number [protected]

I am truly disgusted with your company. On 14th of August I was supposed to travel to Goa and stay at Villa Fatima hotel. On 14th morning, my mother in law passed away suddenly. I called makemytrip to cancel the reservation. They assured me that it was cancelled. This has not happened. On top of that, the cancellation policy clearly states that I should have gotten back my refund minus one day's hotel rent. The call center rep shamelessly told me that i would not get any money back as there is a new policy that states if you cancel on the day, you will not get anything back. When I asked to speak to the supervisor/manager, that shameless woman said "just because some policy is not stated in the confirmation, does not mean it is not there". How sick and shameless can you be? Also, what happened to your guarantee for a 100% refund? You should have followed the policy and returned the money minus one day's fee. The call center supervisor also promised to call me back - I have not received that call yet! And she was the rudest person i've spoken to ever. Is this the unethical and illegal way you people work? All your guarantees are fake and policies unwritten. You treat your customers like crap. I will take this to consumer court. You have cheated your customers and made a mockery of your profession. Disgusted!!! I expect a resolution to this immediately. And I want to know why I was not called back by your call center rep.

Dear Sir/ Madam
I am Doctor Jagjit Singh was going to attend conference in Canada. I made booking by MAKE MY TRIP .COM. The flight was scheduled on 16 August 2012 by Delta (KLM) From Delhi to AMSTERDOM to PARIS to Montreal Canada . But when i reached at Check in Counter they told me you can not fly because you do not have Schengen Visa that was told by me to the MAKE MY TRIP before my ticket Reservation. Then i made second booking with 1.20Lacs because i had to fly urgently
Jagjit Singh

Dear sir,
I had gone for International holiday (Thailand) on 26.06.2010, the Make My Trip agent has not given me the two travel bag, which is mentioned in my final package, Despite calling them more than 5 times they are keep promising me that they will sent . But not yet sent even after 1.5 months.
My Booking ID is INW1203Q0001654, If i not get the Travel Bag , I will go to Consumer Forum or consumer court.
|Not receipt of Travel Bag despite promise|03
|Not receipt of Travel Bag despite promise|03

Hi

reg the attached booked ticket with booking ref AN[protected]

- i booked the ticket through online booking website of make my trip for travel from Dubai to new delhi
- as per the attached ticket the flight number confirmed was AI-946 with expected departure time of 19:35 on 17th Aug
- for the same i reached the airport well on time on 17th Aug
- to my surprise air india informed me that the flight has been rescheduled to 00:05 on 18th Aug with flight number AI- 996.

- I had a connecting flight to New delhi to patna @ 06:15 on 18th aug morning but i missed the same as air india reached @ 04:45 & with all baggage clearance it was already 05:35 & hence the boarding for my booked flight in indigo missed
- after that i had to pay Rs 11544 to get a confirmed tichet to travel to Patna

- i would like to put forward this to make my trip to pay my extra Rs 11544 reason being i never got any confirmation from make my trip about the change in the flight status of air india & due to which i could not plan my travel , Also i was harrased a lot in all this process
- pls get the same on top priority & action on the same

shahnawaz

I have provided a wrong Itinerary by an agent and received eticket for different timing.
My mom will be traveling from BLR to Minneapolis (via BOM-PARIS-Minneapoli) with waiting time of 11:40 minutes in Bombay airprot but I was told that waiting time is 6:40mnts.

Itinearay given was:

BLR - BOM - Departure 4:00PM, Arrival: 6:35 SEP 6th 2012
BOM - PARIS - Departure 12:15AM, Arrival: 08:05 SEP 7th 2012

eTicket is provided with timing:
BLR - BOM - Departure 1:00PM, Arrival: 2:35 SEP 6th 2012
BOM - PARIS - Departure 2:15AM, Arrival: 08:05 SEP 7th 2012


I tried reaching customer service from May 30 2012 and till now they are saying they will arrange for call back with 2-3days to reslove the concern but never got a call back.

I got a below mail on Jul 7 saying as below and I thought there will be some progress but next day I got mail saying that they are closing the ticket saying the query has been resolved to my satisfaction and the same has been marked as “Closed”.

Mail from Makemytrip.com on Jul 7
[protected][protected][protected]
Sat, Jul 7, 2012 at 10:18 AM, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.


To access your question from our support site, click here.
[protected][protected][protected]


Please let me know if there is way to get the correct e-Ticket.

Thanks,
Sanjanappa

i had booked a hotel in Mahabaleshwar for my family with Make my trip (check in 9Th Aug/check out 10 Aug) at THE NEW HILLS RETREAT my booking id was NH2P[protected] . I have booked The hotel wiTh one of There promotion in which i had to pay a booking amount of only 5 rupees and rest 1466 rupees at hotel. This promotion also contains a clause That if i didn't get The same product as shown in web site Then I'll be liable to get a 100% cash back. but trust me we haven't got any single Thing which makes a hotel hotel. stinky damp room , dirty moist bed-sheets , dirty and cheap blankets (we have used our own bed sheets under blankets) , dirty bathroom , no basic amenities (no soap no towels) ,even mug inside bath was broken, room's door handle was broken and no room service at all, at MMT website i was suppose to get a mineral water bottle in room , There need to be telephone , hot water and i got noThing but excuse. i have booked This vacation for my family to make Them feel better but first impression of The hotel has spoiled There mood for whole day. when i asked for The change of room owner said This is The only They can provide me. we were stuck so we tried not to stay in hotel we planned to go for site seeing asap not because we wanted to go but we do not wanted to stay in That stinky room. we used our room as cloakroom That's it. i have called make my trip five times to resolve The issue but noThing happens The customer service representatives were just saying That They will do someThing but done noThing . They have ruined my family vacation, spoiled Their mood . and you know what i have paid double the rate of market for it . i'll never ever will use make my trip and will never book anything online. i want my money back.