MakeMyTrip India Complaints & Reviews

Dear Sir,

I booked 2 tickets for 25th of Dec, 2012 from Chennai to Howrah, for myself and my wife. After booking we realize that we cannot take this flight, its shows "2 stops", because my wife cannot travel with this many flight changes as she is pregnant. So I decided to cancel this ticket.

Later when I put mouse over "2 Stops" the details says it will stop only one place that is only Bangalore, if that is the case we would have not cancelled this ticket.

Because Information which MakeMytrip shows on their site, that mislead me to cancel the ticket. For cancellation I have been deducted Rs. 2,500.

When I have sent this refund request to the MakeMytrip, they are not refunding my money back.

Due to Family emergency i booked ticket for my family using makemytrip.com on 15th Dec , Travel date was 17 Dec @ 9.30 AM


As of now ( 11 PM @16th Dec), I haven't got the ticket though amount 2.6 Lakh (ICICI bank) was charged as of 15th Dec only.

I have called up 6-7 time on makemytrip toll free number, everytime they apology for my issue, escalated it and ensured that they will return back to me, but no one has called me up

Its less than 6 hours before i have to leave with my family (including two small kids) and i dont know...as no one is able to provide me 3 ticket

Its very very painful event for me and my family when we dont know that we have to travel after providing big amount,

Makemytrip booking ID: NN[protected]

Regards
Manish Arora
Cell #[protected]

I cancelled ticket for BLR to PNQ and return by GoAir for travel on Nov 17 (onward) and Nov 20 (return) booked through MakeMyTrip. The refund amount that MakeMyTrip claims to have credited to my card a/c is Rs. 4421/- (have an SMS from MakeMyTrip). The amount received in my a/c is Rs. 4039/-, and there is a difference of Rs. 382/-.

I have been following up with them for last 3 weeks (Complaint No.[protected], and there are many more.. so I am not listing them here) to credit the additional amount. I have sent details provided by my bank (ICICI), and still there no response from their end. I am deeply frustrated at MakeMyTrip's handling of this situation, this despite me being a "Gold" rewards customer.

Please note that this is not the first time I have had an issue with MMT. In Mar, 2012 I used their service to book Sterling Resort at Ooty on the eve of my 5th marriage anniversary. After a long 10+ hours drive to Ooty from Bangalore, we realized that there was an issue in the hotel booking, and Sterling Fern Hill at Ooty declined to provide accommodation. Finally, I settled for an alternative arranged by Sterling, and also lost Rs. 1500/- in the process. I had lodged a complaint with MMT (ID:[protected] immediately, but no response from them.

It is my firm commitment to no longer avail MMT's service anymore I think there are better alternatives now.

Regards,
Gopal

I had made hotel booking in Trivandrum 15.11.2012 for the date 19.11.12 to 21.11.2012 (2 Nights) through make my trip- MakeMyTrip Booking ID - NH[protected]. It was written on the confirmation voucher that my booking is confirmed & I need not to contact hotel or makemytrip for reconfirmation. When I reached the hotel, they denied me the entry & told me that they have communicated to make my trip through e-mail on 15th Nov-12 itself that there is no such vacancy on the booked dates. After reaching at the hotel, I was denied entry & was standing in the midnight on the road & calling helplessly to makemytrip for the alternative arrangement of hotel. After three hours of struggle & pain, I was finally told that make my trip has booked a room for me at hotel White Dammer. I took a taxi & I checked in the newly arranged hotel at 4.30 AM in the morning & a voucher was sent to the hotel & me.

The day was full of inconvenience to me as whole night was washed out by the reluctant & reckless attitude of makemytrip service staff. I missed one important meeting with the customer on the following day & complete purpose of the travel to city was wiped out. This proved a major financial loss to me. Again my miseries were prolonged by makemytrip. I thought that I will sleep second night peacefully but at 12.00 clock midnight I got a call from hotel that make my trip has not paid to & I need to contact them for payment, otherwise I will have to pay again to hotel from my pocket. I called make my trip & two hours were wasted in the communication in night with makemytrip service staff. This night was also a pain to me because of make my trip. In the night makemytrip service staff promised that they will make the payment to Hotel early in the morning & I need not to pay. But when I went at reception for checkout, hotel informed that they have not received any payment & make my trip has stopped responding to their correspondence. It was a real humiliation that I was kept waiting for the payment delivery from you. Make my trip mailed hotel not to take payment from me on the promise that they will make payment after 10 AM. The hotel kept my luggage as security against payment default from make my trip & allowed me to go on business call. Again all these things delayed me & I missed another appointment with customer on next day also. When I came back in the afternoon to collect my luggage, I was shocked to know that still make my trip has not paid to the Hotel. I was forced to pay again

Sub:- Refund for an amount of Rs 15557/- against transaction failure through makemytrip.com

On 03.12.2012,while booking e-Tickets from Hyderabad to Mangalore for 4 Passengers under reference No CCA12LLKM5421GE4695847 TRANSFER TO [protected] AVENUES INDIA PRIVATE an amount of Rs 15557/- has been debited from my SBI Bank Account NO [protected].

This might have been a transation failure for which Money has been debited from my Bank Account without generating tickets.

Therefore, requesting you to kindly credit the amount of Rs 15557/-that has been debited from my Bank account at the earliest.

Your kind co operation in this regard is highly solicited.

My Bank statement is attached here with for your reference

Thanking you


Yours faithfully

S.K.Saha

I have made initial payment of rs 1 lakh to make my trip to an agent named suhail idrees , online, on 15th sept for my honey moon package, which is due on 24th dec 2012, but till date i havent recd any air ticket or hotel confirmation from them, i have pateintly waited and then complained on their websit, uptill the top management level but even the management is sleeping!! i have the travel planned on 24th dec and its really scaring me now, cos i cant change the travel agent since the ticktes will be costly, pls help 1
complaint ref no:[protected], booking for mauritius-dubai trip

I have booked my Bus ticket from Makemytrip from Abu Road to Mumbai on 01/12/2012 Bus operator - Neeta Tours and Travels PRN/ticket Number - 5567301 Makemytrip Bus ID :NU[protected] two seats. At the time of boarding I called the bus operators Dsmesh Travels on [protected] to get the location. The Bus opeator told me I have to come to Palampur to get the bus which was not possible me. I told him I have bboked the ticket from Abu Raod and it is not possible me to come to Palampur but he told me the Bus will not come to take me at Abu Raod. Hence I cancelled my ticket the I have not refunded any amount by Makemytrip. I must get the full refund of Rs.3600/-.

This morning i did a hotel booking on makemytrip.com site. Everything was fine and I made payment by internet banking. I got a message that said transaction failed. On checking my bank account i found to my surprise that the money had been deducted from my account, but i had received no booking confirmation via email or sms.
I called customer care and spoke to them and they told me there was NO BOOKING done ! If that is the case then why have they taken my money?
I have sent a written complaint to them to get my money refunded to me attaching a scan of my bank statement showing that makemytrip has indeed debited my account.
This is a really unpleasant experience and I feel cheated.

I had book 4 tickets to bhopal via make my trip, however it is not getting updated. i placed a complaint on their website but they cannot be reached. the booking is for 23 dec 2012 and was booked on 31st oct. the pnr umber is not getting updated for the past 15 days. what is this. the pnr should get updated. the worst part is we cannot reach this make my trip people.booking id number is nr[protected].

charles fredericks

Hi

I have booked spicejet ticket to travel from Delhi to Chennai for myself, my mom, my wife and our baby (10 months) for Dec 08, 2012 and in the confirmation email - the names of all four o[censored]s are printed correctly but in the eticket, the name of my infant is the same as myself.

Even after call and email to customer care, there is no response from customer care. Only automated response to get back to me.

Please help urgently as our travel date is approaching. My booking id is NP[protected] and my Reference ID :[protected]

Regards
Arinjay Jaini

I had booked a cab using www.makemytrip.com on 22nd Nov. 2012. I required the cab for 4 hours on 24th Nov. 2012 starting from 7. 30 PM. I had made an advance payment of around Rs. 544 in that regard also. The MakeMyTrip Booking ID is NC[protected].

However, to my shock I wasn't provided the service by the cab service provider and kept in the dark till the very last moment that I wouldn't be provided the service. I had received a call from some cab vendor inquiring about my destination etc. and that person told me that he would send me the cab and driver details around 2 hours before pick up. However, I did not receive any such message and after waiting till the very last moment when I called the number from where I had received a call, I was informed that they didn't have any cabs available. Needless to say it put in an enormous amount of trouble as I had to scamper for a cab at the last moment.

I registered a complaint on makemytrip.com but they haven't acted on it so far. The complaint ID is[protected].

I feel cheated by makemytrip.com and want an appropriate punishment for them.

Hi
I had booked a round trip ticket from Srinagar chandigarh and vice versa... the total ammount was. 5245... i had to cancel the tickets afyer a few days as the plan did not freeze... when i cancelled the tickets i was confir,ed that the ammount og rs 2745 will be refunded but they ammount that tjey refunded was only 1745 . I called them a number of times they accepted that it was a mistake on their part and will be rectified within 24 hrs but till date it has not been done and they are not giving a proper response if i call them again.
The details are as below

Customer name Mufti haseeb
MakeMyTrip Booking ID NF[protected],
Mobile number [protected]

To Whom Soever It may Concern I have been over charged for a Flight ticket booked through Make My Trip.com below chain of mails to and from them will give an idea of the ordeal I have gone through... I hope my experience will be a lesson at least for others not to use MMT

Kunal,

I work in the logistics and Airline industry myself... please dont give me excuses that Airline rates are dynamic... I understand that it is dynamic but based on load factor... but 2 changes in a gap of 25 minutes and that too from one rate to another and then back to the same rate??? Are you kidding me??? This answer is unacceptable to me...

And mind you... when your dash board said 4851 when I clicked 'buy' on it I should have got that rate... other wise you are cheating the customer... and as the date closes in does the rate go up or down? and within 25 mins?

I think you guys need to at least give me a valid explanation to the point that how did the rate change in the minute of clicking the dashboard to booking the ticket and that to by over 40% and was back down within a span of 25 minutes???? Please do not give standard responses... The least I expect you to do is a thorough back ground check before reverting...

Please let me know the contact details of some one with a little more responsibility and sensibility that I can correspond to since you seem more bound by policies and standard scripts than common sense.

If this is going to be your final response I will be forced to go to the consumer forum on this... Since it more a matter of principle here than money. I feel cheated by Make my Trip.. And I will go to any end to express my displeasure...

Hope to receive a more sesible revert from a superior at the earliest...

A very dissatisfied customer
Nitin Varkey
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
On Wed, 21 Nov 2012 22:07:57 +0530 wrote
Dear Mr. Varkey,

Greetings from MakeMyTrip.com

With reference of your mail, please note that to use Jabong voucher it is not necessary to add 2 items, however if amount is less than 500/- INR then you need
to add item as voucher is for 500/- INR. Please find screen shot attached for your reference. Please note Jabong is one of the best online service providers.

Please note that for booking id NF[protected], while processing to payment we have clearly show message that fare was increased from 4851/- INR to 7652/- INR.
I also accept that you have again booked and got better price of 4976/- INR for NF[protected]. Please note that air fares are dynamic and change within seconds. Fares are not guaranteed until they are purchased.

We wish to inform you that we will not be able to honor your case.

Regards,
Kunal Bariya| Executive- Customer Delight
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Tuesday, November 20, 2012 11:06 AM
To: Mice
Cc: Shilpa Gupta
Subject: Re: Complaint - Your Jabong.com and CaratLane.com Vouchers from MakeMyTrip.com

Dear Makemytrip Manager...

Please stop sending customers coupons which have got riders attached to it... I tried to use the below voucher at Jabong.com... Following is what happend

1) When you select one item and apply the voucher it applies... but the site will not let you buy the produsct saying that you have to attach atleast two items to your cart before you can purchase... (So it cant be used)

2) When you add one more product and try to use the coupon it says the coupon is not applicable... this is ridiculous...

And more inportantly the cost on Jabon is atleast 10% higher than any normal online site... So if your agruement is that we first need to purchase two items without the coupon and then use the coupon on the 3rd purchase... eventually the loss for the customer is far higher than the gain of that mere 500INR.... I would have rather you didnt give any vouchers.. than make a fool o[censored]s consumers...

I am going to be posting this information on the other networking sites as well... So that others dont waste their time... since I wasted at least a couple of hours surfing the site to find some products which suited my requirement (and my time is very precious like a lot of others) since the other were senselessly overpriced.

Another big issue that I had faced while doing my booking on MMT is that when I booked a ticket for BOM => the price said said 4851 All inc... but when I booked it... the final transaction amount came to 7652(Booking reference NF[protected]... And then 25 mins later when I made another booking for the same sector the price was back to 4976 (Booking reference NF[protected].... Same flight same date... booked on the same day within a span of less than 30 mins... When I called your call center the 1st time your agent told me that flight rate fluctuate any time... Which I agree.. but that logic doesnt apply in this case.. for two reasons.. when I saw the cost of flight on your dashboard it was 4851INR, it changed in less than 2 mins??? and in another 20 mins it was back to the same cost???? I understand escallation of cost towards the flight date but the reverse???and tat too up and down fluctuatio in a span of 30 mins... anyway she couldnt explain a logic back to me and said she had to speak to her senior... while on hold the line got disconnected and i had to call back and speak to another agent ouf yours who understood mystand point (was pretty understanding and sensible, but somehow not empowered)and has told me he has escallated it to the back office team apparently... he gave me a ref no of[protected] and told me some one would get back to me within 3 working days on this ... so I am waiting... but I want to put on record that I do not expect an experience of this nature from what I thought was a professional organisation in MMT....

I have been using MMT for some time andiIt would hurt me to got out as a detractor and negate MMT in all my social and professional circles... Not to mention the social networking...

Hope to hear from someone in a responsible position in MMT soon...

Rgds
Nitin

Hi,

I made one booking for Volvo sleeper on 12.Oct.12 booking ID IN1210B09363, the total amount for this booking was Rs. 3450/-, but as per advice from Travel agent of makemytrip, I made initial payment of Rs. 1000/- ( as I was not assure of going).

After this, I cancelled my booking , till today I am waiting for my money to be refunded to my credit card.

Which is till now not happened, I called more than 20 times till today, but every time there will be unsatisfied answer from the Customer care executives, even I marked the mail or complaint to their complaint system through there website but TILL NOW NOTHING HAPPENED.

I don't know whether they will return my money or not :(.

My complaints reference no. are as follows -

[protected] DT 13.10.12

[protected] DT 15.10.12

[protected] DT 16.10.12

[protected] DT 27.10.12

[protected] DT 16.11.12

CAN ANYONE HELP ME ...

Regards
Gagan Deep Dhawan
([protected]@gmail.com)

I have booked my trip through make my trip though call center. MMT lack communication in many aspects. One should not book online or though call center. The trip should be booked on counter or MMT office. The hotels in thailand ask deposits around 2000 to 3000 baht. No one informed us before trip. Gems gallery is waste of time should not be included in package. Kesari is little expensive but better than MMT

Booked 2 Rooms in the hotel Takhat Villas Guest House, Jodhpur (for 15 th and 16 th November 2012) via Make My Trip. Booking date was 22 nd October 2012. Booking ID is NH[protected] . We were two families and I was with my wife a 2 yr children. Before checking in into the hotel I called twice into the hotel and confirmed my booking as we supposed to be late. But when I came to the hotel (time was near about 12:30 AM , 16 th November 2012) and tried to check in then had forcefully refunded my money back without providing us any type of accommodation. They had given an excuse of improper toilet. When I asked to see the same they refused. After that I called Make My Trip toll free number provided in the booking voucher i.e "[protected]" but I had not received any solution. And they asked me to call next day morning.

I had availed one Puja package for Thailand with make my trip.com (Booking no. IN1209B09406) with my spouse. I did make the entire payment during booking, which ultimately turned out to be mistake. They had offered me a discount of Rs. 4000/- later on, verbally and recorded in e-mails too.
So, I requested for the refund in the month of Sept’ 12, to which they were repeatedly saying the request is under process. I requested the same during October, to the representative who was dealing with the holiday. Even after returning from the tour, I am yet to receive the refund, which I had been requesting since Sept’ 2012. I called their toll free numbers. I was assured a call back from the concerned Customer Delight team. But no calls were made by them.
So I did raise a complaint with them bearing ref. no.[protected], and completed the stage 4 of complaints, which involved contacting the senior management. However, I received no refund, only assurance of being contacted by their customer representative. Still there was no reply.
This time, I wrote on their FB wall. I received some ray of hope, because for the first time, somebody contacted from their end. I narrated the entire incident right from start and sent him copies of e-mails.
But till today, nothing from their end has happened. The issue is still open. I am yet to receive the refund.
Attaching one of the e-mails from make my trip promising the refund.

I had made a booking through MMT & the booking id is NN[protected]. However I have request for cancellation fo my booking & the Cancellation Reference No: IN1210R0124353.

Though the MMT site shows the below message but I have not recieved the complete amount. They have refunded only INR 13000+ odd.


********************************************************************************...⇄
Cancellation Reference No: IN1210R0124353
Cancellation Request Date Refund Date
Wed, 31 Oct' 2012 Mon, 05 Nov' 2012
Refund Amount
Rs. 35670
Dear IMRAN,

We have successfully completed your refund transaction.

Thank you for using MakeMyTrip.com, wish to serve you again in the near future.

********************************************************************************...⇄

I had escalated this matter by registering a complaint with MMT Customer Service Department ([protected]@MakeMyTrip.com) & got the Complaint Reference ID: [[protected]] dated 6th Nov'2012 but nothing has been done till date.

********************************************************************************...⇄
Subject
Step-1 Cancellation Reference No: IN1210R0124353

Discussion Thread
Response Via Email (Priyanka Thakur) 07/11/2012 05.42 PM
Dear Mr. Syed,

Greetings from MakeMyTrip!

This is in reference to your mail, we would like to inform you that we have escalated the case to our concerned department. Kindly wait for 72 working hours.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.

We care for you and value your business with us and look forward in assisting you with all your future travel plans.

Yours Sincerely,

Priyanka Thakur
Customer Service Consultant
MakeMyTrip.com
243 SP Infocity, Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@makemytrip.com
********************************************************************************...⇄

Auto-Response 06/11/2012 10.16 AM

Dear Imran Ahmed Syed,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com

P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)
3. Please click on Customer Complaints to reach out to the escalation matrix process on our website.


Customer (Imran Ahmed Syed) 06/11/2012 10.16 AM
I haven't recieved the refund amount for the cancellation against the booking id :- NN[protected]. However below message is seen in Myaccount of Makemytrip.
***********************************************************************
Cancellation Request Date Refund Amount
Wed, 31 Oct' 2012 Mon, 05 Nov' 2012 Rs. 35670
***********************************************************************

Please confirm when the refunded amount would be credited to my account.


[---001:002067:03896---]

i had purchased one rail ticket yesterday from rosera ghat to new
delhi of train no-12523 worth rs1096 but deduction of money has been
made by makemytrip two times from my sbi account through txn
numbers[protected] and[protected].so kindly refund my one amount
woryh rs1096 by same via.and send the further conformations on my
email id.

I booked my thailand vacation online with you travel agent (live chat )jaineet shah , on 6 nov 2012 and made the payment everything .. I got my receipt for payment, after that I never received my itenary, i called soo many times to travel agent and also make my trip no one helped me .. make my trip kept saying jaineet will call within 24 hrs but he never called .. i also booked my tickets from bdq to bom .. as my vacation was from bom .. i called 13th nov again to jaineet he said tht vacation prices gone up .. he charged me on 6nov but never booked .. i kept thinking i had a booking but he never made me one .. im very upset will never book with makemy trip again .. and will never recommend this to anyone .. i will post this comment on all website .. possible .. jaineet shouldnt be in make mytrip .. he didnt answer my calls and spoiled my whole vacation .. very very bad experices and services and i also emailed him my passport details 3 to 4 times .. he kept making excuses he never received them .. im canadian citizen i went to india after 5 years and this is what i had to go thought .. he spoiled my trip ..