MakeMyTrip India Complaints & Reviews

I had made this booking with ICICI offer of 500 cash back (ICICIFEST12). When I called after the booking, I was told that it would take 10 days. It has been more than 10 days but I still don't see the cash back. I then wrote to the customer care and they replied that the cash back is not available because as per the terms, the payment should have been through net banking and not via ICICI credit card. This is laughable because as per the terms, payment CAN be made by either net banking or credit card or debit card. (details of terms available at http://www.icicibank.com/online-services/offer-zone/MakemytripDF.html.

They now claim that it was a mistake but still refusing to give the cash back. A quick search on internet reveals that they have been engaging in such practice frequently.

Reference ID[protected]
Booking ID NF[protected]

I filed TDR for makemytrip.com booking ID — NR[protected]PNR:[protected]). Two tickets were in RAC and two were in waiting list. The TDR was filed for all the tickets even before the train had started. This was on June 01,2012.

Hyd-Tirupathi ,4 tickets total amount — 4300Rs, travel date- June 01,2012

Today it’s 15-Oct,2012. It has been 140 days since the TDR was filed. I am still awaiting the refund on my creditcard.

I must called their customer service no atleast 30 times and everytime I was told I would be called back within the following 72hrs. I was never ever called back.

10 days ago I had an argument with a person named Atish Bhatia. and he sent me an email saying I would get 50% of the total amount within 12 working days following 19-Sep-2012. I never received any amount.

The worst part is there was refund of 538Rs on my creditcard on 17-Sep-2012 from makemytrip.com, yet none of them has a clue where it came from or why.

I contacted railways for the refund status for this pnr and was told TDR was never filed. It looks like Makemytrip.com has botched up tdr and trying to fob me off forever.

I feel legal recourse is the only option as it seems makemytrip.com has no interest in refunding my money. Bloody cheats!

I booked my bus ticket at makemytrip.com. My travel date was 13th October 2012. When I contacted bus operator for my boarding point & time, they told me that your ticket was not booked. I have the confirm ticket from makemytrip which is attached for ready reference. Then I contacted makemytrip for the same issue so they told me that because of technical error it was happened but your ticket is confirmed in non-ac bus instead of AC bus and was offering me Rs. 100/- gift voucher for their technical error which was accepted by me.

When I reached at my boarding point before 20 minutes of my bus departure time, Bus operator told me that makemytrip has canceled your ticket. I was shocked when I heard that. It was ridiculous. Makemytrip has canceled my ticket without informing me. I had called makemytrip at same time, they told me that bus operator has cancelled the bus. But I was traveling by the same bus by purchasing ticket from bus operator.

I cant believe that makemytrip such a big name in online booking had done that kind of things to me.

I really need to know why it was happened and what should i do for the same?

Regards,
Mahendra More
Mobile:[protected]

I conatcted Makemytrip for Goa package from Chandigarh, received mail showing package with flights from Delhi. I again asked for Chandigarh to Goa and return flights through mail and telephone, but they insisted there's no option available and asked me to confirm package and book Chandigarh to Delhi & return flights seperately. I confirmed deal for Rs.98000 and now Chd to Delhi & return flights will cost me around Rs.30000, thus taking my package to Rs.128000. Now, after paying 50% advance, I came to know that there's one Indigo flight at approx the same time and with much less fare from Chandigarh to Goa. If I had booked this flight along with Hotel independently without their help, I would have done it in Rs.108000. Now, I'm feeling cheated as I'm losing Rs.20000 by getting a deal from Makemytrip, rather than getting any benefit from the deal.

Hi team,I was cheated by makemytrip.Com on 30th september I was cheated with makemytrip team member in their own chat room box with mr.Kapil chhaperwa,he was chatted with me arround 2 hours.I ask him a budget package of 10000.He has given me a package to kerala 2nights and 3 days with pick up and drop for a couple.I was satisfied with his chat and later I paid amount through sbi net banking and then I got vouchers in that I have seen there is no pickup and drop and later I called to mr.Kapil "no reply from him.And I called to call center executive,they promised me they will take action, you go for trip and we pay for transportation and they will take action to the person who booked my trip.Repeatedly iam talking to them but no response,iam unsatisfied to their package.I feel they are doing wrong promises while booking no guidelines and no commited promises,please help to have justice to me.

My details:
makemytrip booking ID - in1209b22825
wrong promised teller mail ID and mobile number:kapil.[protected]@makemytrip.Com,[protected]
my mobile number:[protected],[protected].

I canceled a flight from USA to India in June 2012 due to medical emergency. All hospital verification documents were supplied to Makemytrip, and I was told by numerous agents that the matter would be resolved and we would receive a full refund. I have since called at least 10 times, filed online complaints, but 5 months later, still no refund, despite continued promises. They are experts with delay tactics. I am now looking at legal alternatives.

I saw a group package for Thailand on MakemyTrip portal. I thought to enquire. The travel professional of MakeMyTrip whom I interacted with, she told me only 3 seats left on that particular date. I liked the package, so I trusted her words. She asked me to pay 10K as the advance. On the portal it was written that the package cost was 35700, but she asked for 36700. When I asked her the reason, she wasnt able to answer. I told her if she dont give me the package at the Site offer price, I wont book then. She then send me a payment URL where it was written that I have to pay Rs 34990 only. When I asked her about the amount, she said that is a technical difficulty, I should pay now, later they will change the total amount.

When I insisted to change the amount to 35700, they changed the amount. Then I paid 10000 as advance. As I never used makemytrip before, I asked her to send me the details about the flights etc. She said she would come back to me on the next day. That NEXT DAY never came. I called her number of times on the phone number she gave me. But she never picked up. I contacted customer care. They told me they would ask her to come back to me. But she never responded.

The payment URL they sent to me, nothing about the trip was mentioned there. There were no facility to cancel the trip even.

Then 1 month before the trip date, a man from makemytrip called me and told me, the cost of the tour would be 36700 and they will be altering the amount on my booking. When I asked the reason, he replied that my earlier travel specialist didnt know about the price etc. I found that they already increased the price by 1000 on my booking URL.

After few days, again another man from MakeMytrip sent me a mail where he wrote that my pending amount is Rs 35700, and I paid only rs 1000 as the advance. Just imagine the height o[censored]nprofessionalism and mistakes after mistakes. When I had written back to rectify the mistakes, he sent me a mail and called me up. When I asked him how many seats left on that day, he said 10 seats left. Just imagine the lies these representatives tell their customers to book the packages.

Now, I found that Bangkok is having severe flood, I sent them several mails, if they are postponing the trip and whether they can customize my package so that I can go on other date after the flood is over, they didnt even bother to respond on this. They just dont care. Because they have got Rs 10000 for their lies/mistakes. After all you have to work hard to tell lies to others.

When I wanted to cancel the booking, they are not responding.

Hi there,

This is my story. Makemytrip completely ruined my well planned trip to Goa on last long weekend. Makemytrip should change the tag line to Memories Unlimited to Pathetic Trip.

I had booked 5 tickets from Pune to Goa, dated 28-Sep-2012, with Ticket number[protected] on Makemytrip’s bus booking portal. The travel operator was Rainbow travels, swargate, Pune.

On the date on travel(i.e 28-Sep-2012), I got a call from makemytrip customer care that my bus has been cancelled, and they are processing my refund(below mail trail with refund mail detail).

The reason given to me was “the bus has been cancelled with mechanical / technical failure” and i was asked to make my own arrangement. It was really pathetic when makemytrip didn't take the responsibility and asked me to make the arrangement on the long weekend when not a single ticket was available in any travel.

I told them, that how can they cancel the ticket on the travel date, and also, I requested for the alternate arrangement, but the customer care executive of makemytrip simply denied any service, and dropped my call.

Later I called to the Bus Operator to find out the bus status, and visited his office also, he told me clearly that “the bus is scheduled on time, and my tickets are shown as confirmed”. I tried to clear them the makemytrip’s version of the cancellation, but they specifically told that bus is on time, and they cannot book my ticket again, as my ticket are showing “Confirmed” due to makemytrip’s booking.

I reached the travel operators office to board my bus before reporting time, and got to know that makemytrip has cancelled my tickets, and booked 3 tickets out of my 5 tickets to another person.

This is the worst service customer can expect.
How can makemytrip cancel my ticket, without concrete reason?
Why the alternate travel arrangement was not made?
Why my ticket’s get cancelled, and booked by makemytrip only to another person?
Why the wrong reason of cancellation given?

Because of this pathetic service, I had to travel to Goa in a non-AC sitting bus, in worst travel scenario possible, as I had made the advance hotel, and return bookings.

Who is responsible for this blunder?

Hello

This is regarding the International flight i booked on 11th August with Booking ID IN1208B08010 and paid the partial amount of Rs 32500 on that day and my tickets had been cancelled on 24th of September 2012, without my consent and cancellation charges had been deducted too. I made a complaint to makemytrip about the same on the same day and called and
emailed them everyday after that. I had been assured that they will make a fair decision and everytime they said it will be resolved in 72 hours. I trusted their words and hoped that decision will be in my favour as i am very much
sure , i had never cancelled my tickets. There are endless emails and calls exchanged with makemytrip and they said we will refund you the whole amount and will book your tickets for free. The executive that cancelled my tickets was navjot singh and they said they would be running the audit on the calls received by him.
Atlast on 4th October , i had been made to hear a call for cancellation that was made from my end on 24th September, as told by MMT. That male person who cancelled my tickets, called makemytrip with the name of my wife and told every desired details and cancelled my tickets.

The call was made from some haryana number ([protected]), that is not at all concerned to me. MMT executive told me its not their fault as anyone can call in the behalf of customer and can cancel the tickets. They said made the complaint against the person who made a fake call on the name of my wife to cancel the ticket. Why should i do this, i called at this number irrespetive around 2o0 times and nobody is picking up the call.Makemytrip has cancelled my tickets and harassed me to the maximum and cancelled my tickets and deducted the cancellation charges too.
I had been preferring to book from makemytrip everytime and never expected such thing from this company.
I want to file a case of fraud and harrasment as you people had really pissed me off and forced me to do this.
Parvesh Sareen

I booked a 5 night/6 days holiday package from 27th Sep 2012 to 2nd Oct 2012 in Kashmir with "www.makemytrip.com". The package was " Captivating Kashmir (with flights)" (link - http://www.makemytrip.com/holidays-india/package?id=4524) and My Booking ID was "IN1209B10485". According to Package I should have got a 3 star hotel in Srinagar for two nights (30th Sep 2012 and 1st Oct 2012) but they gave me a 2 star hotel. I contacted there customer care soon after I checked in the hotel but the executive told me the hotel cannot be changed. She asked me to write an e-mail to customer care (even though I told her that there is no internet facility in the 2 star hotel and was also hard to found in the srinagar market). I still somehow managed to send an e-mail but received nothing more than assigned Reference ID[protected] for the issue. In the mail they asked for 48 hours to resolve the issue even though I clearly mentioned in the mail that I need immediate attention along with booking ID. I kept talking to their customer care executives next day who were just trying to pass the time and didn''t responded well. At 7 PM (1st Oct) I received an e-mail from them saying they have forwarded my query to related department and would take another 72 hours for resolving the issue. No one tried to understand that I was checking out from the hotel next morning. I am back to my home writing this complaint and there is no use of them contacting me now (I also haven''t received any call from their side till now). This is clear case of cheating. They spoiled my honeymoon.....the best time of any person''s life. Me and my wife were not able to sleep properly those 2 nights. They made us suffer even though we paid for the service.

i booked my flight from makemytrip and it was a round trip. It was showing abount of Rs 6855.00/- for the round trip. As it was a lowest fare i was getting so i booked that. I got confirmation from both indigo and makemytrip. But now they are asking for more Rs 6700.00 by telling it a system error. I cant more amount and they are saying taht if i dont give them full payment then my booking will be cancelled. now what to do and please reply for this as early as possible.

Hi,
This strange thing happened with me and with around 100 odd friends of mine.On 23rd Sep 2012 I booked a return ticket from Bangalore to Delhi. The total Fare shown to me was 5092 (and it was mentioned that this is a discounted ticket). This was a mother of all deals and therefore I immediately booked this ticket along with many others in my organisation. I already had a ticket which i had booked earlier, I cancelled that ticket as that was a bad deal for me.
Today morning I got a call from makemytrip folks and they said that there was a technical error and there was no such discount. I am nowhere now. My trip has been ruined (as i cancelled my previous higher priced ticket), i have to reschedule my trip , plus , the incovenience at the office (cancelling the leaves, rescheduling the leaves etc).
Make My Trip is considered as a professionally driven company but such amateur response makes a consumer loose his hope towards big names like Make My Trip . I feel that companies should be more possesive towards their brand image and corporate presence.

Hi
i have booked a round trip flight from Bangalore to Delhi then Delhi to Bangalore. It was showing me the cost of Rs 5092/- and i booked the flight and credit amount from my friend's account. Now i am getting calls from makemytrip to give more money unless my ticket will be cancelled.

MAKEMYTRIP - BAD EXPERIENCE OF ATTENDING MARKET RESEARCH GROUP

This is about a consumer feedback organised by Makemytrip at the Leela Palace bangalore on 24th Sept 2012.
Just to narrate the experience no information was shared about the duration or appointment this would take place.
Had to wait 1.5 hours without information on the wait time.
The organisers informed over the phone lunch/snacks would be provided accordingly and amount of Rs 2000 would be
provided for participating after the completion of the session.
But there was no trace of any kind of food only option was to pay a bomb and eat at 7 star hotel
This was not it there were some participants who recieved less amount for the same discussion
Rs 1500 or may be much less with no reason given i was lucky to get 2000.
May be they were choosing based on persons color as panel were a little fair :)
When i asked why there is discrimination and no professionalism in organizing such sessions.
The lady who was organizing the session informed me you cant expect any professionalism in this field
you getting selected to give feedback is a big thing <- My bad, ofcourse after this my feedback to them is all waste .
Also while conversing with other participants got to know most of the people were forced to lie about thier profession
and were forced to tell they are frequent fliers and fly through make my trip,
No wonder people who lie would be treated like this - made to wait for long hours may be paid less no hospitality :(
very bad experience of the market research quality of make my trip.
I wonder collecting this false feedback would improve thier quality definitely not.
I request responsible management of MAKEMYTRIP to have tuff audits on such research as collecting them
in this way will never lead them to any improvement
If you need breif details of this deplorable experience i had about this session mail me :)
I dont know what to do with the useless 2000 voucher recieved by MakeMytrip :)
FYI - This was a recorded session

Also please share your experiences if any other mates who attended this session
This was how my sunday was wasted

I booked a 2 night stay at Hill View Resort, Ramanagaram, Bangalore through Make My Trip.
i booked a deluxe room after checking on the website that it had Air Conditioning (A/C).
when i reached the resort, i was informed that the deluxe room is a non-AC room and i will have to pay extra.
in-spite of showing them that it is mentioned on Make My Trip website that the room i booked has AC mentioned, the resort did not help me out.

I then called Make My Trip hoping they would help me sort this out. but they were also adamant and said i had to pay extra for an AC room.
on top of this to make matter worse, the executive i spoke to, said the Deluxe room where it mentioned AC means that it is "it is AC when i open all the windows and doors in the room". i found this response from him extremely rude and finally he made me pay Rs. 1000/- extra per night for an AC room.

i would like to place a complaint for giving wrong information and not even trying to help out a customer instead was extremely rude.

enclosed also find photos taken from the website stating very clearly all rooms at Hill View Resort have AC in them.

kindly advise on the next step i need to take.

Hello,This is regarding the issue I had by booking a Bus ticket from Amritsar to Delhi via Makemytrip site. I have been using Makemytrip website for booking Flights, Hotels or Bus tickets for quite some time. But I had an issue with my travel . I had raised a complaint against in the make my trip website and a ticket was raised. Even after repeated reminders, There has been absolutely no response from Makemytrip customer care which is very disappointing.

This is the Reference Number A Reference ID[protected] which was sent to me by Mr (Jaiprakash Rawat)
Below is the extract of the e-mail for your reference which I had sent quite some time bck.

Regards
Prashanth

================================================================================...⇄

Hello,

This is Prashanth and I had booked a Bus ticket from Amristar to Delhi through Makemytrip website on the 12th of August 2012.

I had booked 2 tickets in JPG Travels(Volvo Multi- Axle Bus). The cost of the ticket was Rs 1100/Person.
When I reached Amristar Bus station, We were asked to board PRTC Bus which was not a Multi-Axle Bus. When We mentioned to he Bus operator that this was not the Bus which we had booked, he told us that the confirmation he received was in PRTC travels and not JPG Volvo Multi-Axle bus and we were asked to travel in this bus itself.

Not sure as to why this miscommunication between Makemytrip and the bus. Also, i understand that the Multi-Axle bus booking is expensive than a regular VOLVO bus.

Please look into this issue.

Following are the details of the booking.

Source and Destination: Amristar to Delhi
Bus operator: JPG Travels
Makemytrip Bus id: NU[protected]
PNR: FRVP5Y
Ticket Number: TS-MMT1933402 (Operator PNR:37848)
No of Passengers: 2
Total ticket fare: Rs 2200/-
Bus departure: 12-Aug-12,09:00 PM

Note: Please find the screenshot of the booking which I had done through Makemytrip.

Hoping to get a reply soon

Regards
Prashanth

I Have Booked rail ticket in 5/09/12 evening Pune to Coimbatore , ticket and pnr number not coming but Amount also debited for my accont balance . Stil now amount return not coming.

booking user id -- make my trip

I had booked three air tickets for an Indigo Airlines (through makemytrip.com) to Ahmedabad from Bangalore on 19/8/12 at around 5.30 am.(As it was an emergency matter due to a death in the family). While booking I had clearly selected the timing of the flight as 11.20 am. as it was very urgent to travel to ahmedabad.

But after all the proper selection and the payment was done, we received the confirmation of the air ticket booking of Indigo for an evening flight. So, the very next moment I had called up the call centre and spoke to a person - manoj and had explained him all the problems in detail, and he had convinced us to cancel the current booking and rebook for the flight at 11.20 am and he had promised us to get the due refund on the rescheduling of the air tickets. But, when i have received the refund of the cancelled tickets, they (makemytrip.com) have not refunded the actual amount. Why do i need to pay cancellation charges (Rs.950 per ticket) for no fault of mine.

Paresh Shah
Bangalore
+[protected]

my booking ID is IN1208B16173. I wanted to book standard mini kerala package (given on internet) with small modification in pick up time at alleppey. I contacted for the same to Swati gupta (Swati.[protected]@makemytrip.com). She send some itinerary but I did not bother to go through as I have already seen the itinerary at the internet. I said OK and paid for the booking (She said I will get discount as well). When she send me the hotel vouchers then I came to know that she has allotted me a hotel of lower star rating than what is promised on internet. I asked to change the hotel to the one shown on internet. She refused to do so. Then I asked for cancellation as I want what I have asked for. If you go through our email communication it will get clear that I never asked for any modification. Thereafter, I was directed to communicate to her supervisor Mr. Birender Rawat. I tried to speak to him on phone but he didnot come to phone. I also asked om mail to give me a call, he never bothered to do that. He said my issue will be resolved in 24 hrs. I had already paid by then Rs. 21110/-. I checked on internet the package I wanted cost me on internet 21498/-. They are not taking any action on my request and I have got no communication from their side.
please do the needful.

[protected]@yahoo.com,used my citi bank debit card on the 27th of aug,to bok rail tickets online frm mum to goa, the ticket was not generated but the money was removed from my account, tried again and booked ticket but rupees 2525 was charded TWICE and is debited TWICE from my citi bank debit card,same happended with the return tickets from goa to mum rupees 2464 has been removed twice as first time ticket was not generated so had to try bookin again,spoke to rakesh kumar he gave me wrong transaction bookin ids NR[protected] and NR[protected] and said both the extra charges for rupees 2,525 and 2,464 would be refunded, as of now i have not got any refund and i want to take this matter to the indian consumer forum as make my trip is not supposed to take money wrongly from my account , for ref citi bank has given me the transaction id 977523 and 977861 pv number [protected]