MakeMyTrip India Complaints & Reviews

Dear Officer,

I purchased air ticket from a representative from www.makemytrip.com over phone (Phone No:[protected] for a round trip ticket from Washington DC to Hyderabad at a price of $1,580.00. MakeMyTrips charged my credit card for the same price, issued an electronic ticket and sent confirmation email with both makemytrip confirmation number and airlines confirmation number (attached the confirmation email).

I thought I have secured the ticket. Several days after the transaction, I visited airline website to retrieve my reservation details in order to check the itinerary and seat assignment, but got a message on airline website that there was no reservation with the given reservation number. I contacted makemytrip.com over phone to see what the issue is. They took a day to investigate and came back and informed me that the airline has declined the ticket for the pewciously agreed amount and now I need to pay $400.00 extra in order to secure the ticket. They did not even inform me that the reservation is not finalized until I approached them. I feel that it is really outrageous after issuing the ticket and charging my credit card.

They abruptly denied issuing the ticket and told me to complain wherever I want to. It is such an irresponsible behavior and no ethical business attitude. The rules and regulations provided by www.makemytrip.com (in the confirmation email) clearly states that the ticket will be issued if the amount is paid in full (see rules 1 and 2).

I urge you to take a stern action against www.makemytrip.com and save other customers like me getting ripped off by this kind of business attitude.

Thanks for considering my complaint and taking stern action against them.

Sincerely
Srinivasa Madala
Contact Number: [protected]
email: [protected]@deloitte.com

makemytrip is seriously a bad place to book your tickets.

I had booked a flight from Pune to Jaipur by SpiceJet. Flight got cancelled and makemytrip did not bother to inform. Luckily SpiceJet staff was friendly enough to give a free Pune-Delhi flight instead and I had to take a taxi to Jaipur. I called them on the way to Jaipur 1) they did not take responsibility of wot had happened 2) they sent me a mail and sms next day (the day after scheduled date) that too because I had called them the previous day (wot should I do with that mail and sms on the next day?)

Even after I came back to Pune I called them but to no avail. They said they could not do aanything so I have left it there.

However I am writing this because I want to make everybody aware. DON"T BOOK THROUGH MAKEMYTRIP. They MAY give u 100-200 Rs. discount max (irrelevant) but i[censored] are with family this is added tension.

My best suggestion would be book tickets directly from Airline company website, they ll contact you if flight s cancelled and even refund your entire amount.

I have book Online bus ticket from www.makemytrip.com with Booking ID of NU[protected] from Ahmedabad to Vashi for 25.03.13 @ 7:30 Pm. my bus got cancelled by bus operator and they called me. bus Makemytrip team dont conforming my bus cansallation station till. 7:00PM and nither they r call me nor SMS me.
That is horrible for me. when i call their custmer care number they r told me with in 30 mint's u will receive call/ mail/ SMS from our side.they r not ready for accepting bus is cancelled.
please do the needful
and take strong action against the Makemytrip.
Regards,
Indrajeet Prajapati
[protected].

hi..
I have booked a ticket from MakeMytrip in month of October from Srinagar to Chandigarh(Airline was : KingFisher Airlines) 30th Nov(Makemytrip booking ID :NF[protected] ,but as the flight services were cancelled by Kingfisher so Make My trip Cancelled the Tickets.So i claimed my amount in the first week of Jan,2013 and the company informed me as Kingfisher operations are stopped so will get back to you on 31st Jan ,then on month of feb i enquired about the status they said now only when Kingfisher will refund only then they can refund.
My Claim amount is Rs. 7314/-
Kindly help and suggest.

I booked Ticket on 13/03/2013, while Booking Showing date and Time is Right, After booked the Ticket E ticket has not Come, so I contact Them,
They Sent me E-Ticket with Wrong date and Wrong Time,

I Complained Them regarding the same, But they are asking Again 2500 Rupees for Changing Date.

They are Doing Fraud Work Online Booking,

Customer Care Not Working Properly, Even No One speaks Properly.

My friend Isha Agarwal and I had booked air tickets from Mumbai to Delhi and return on the 13th and 17th of February 2013 respectively. I booked the tickets for the two o[censored]s on the 11th of January 2013 online via make my trip. On the 13th of February at 11.51 am, she cancelled only her to and return ticket via make my trip (online). We have a screenshot which specifically says that only 1 ticket (to and return) is cancelled. However, when I reached the airport at around 4.00 pm for my flight (Indigo flight no. 174 at 5.40 pm), I was told that my ticket was cancelled as well. On checking with Indigo, I was told that at 12.05 pm, a certain Mr. Vijay Singh called the Indigo call centre to split the PNR (no. DMFBDP) and cancel both the reservations. On enquiring with makemytrip, I was told that the second ticket (my ticket) was cancelled online at 12.40 pm. There is evidently a discrepancy and mismatch in the information provided by both parties. I request you to look into the matter immediately since I paid Rs. 8336/- for the same flight to Delhi at the airport.

I hope that you appreciate both the financial and mental stress I have gone through due to this issue. I have made several calls to the Make My trip and Inidgo call centre and have been kept on hold for more than an hour at times with no help or revert. Indigo promised to get back to me with the recording of Mr. Vijay Singh, and later sent me a mail saying their call recordings are only for internal processing. Make My Trip was to revert to me with details of the IP address from which my ticket was cancelled online. This too has not happened. It has been exactly a month since this incident and sorting this out has taken a lot of my time, energy and resources. Yet I can see no clear or near solution/response/help from either of the parties.

My booking ID was NF[protected]. The flight details are mentioned above.

Dear Sir,
I got two tickets booked in the month of november in Kingfisher Airlines through makemytrip.com and flights stood cancelled.Since then i have not got the refund.Kingfisher says I need to contact Travel agent(Makemytrip.com) and travel agents says they have not received money from Kingfisher.

I also did written commuincation but there is no positive answer from eitherside.

regards,
Himanshu

I booked my roundtrip through makemytrip.com from bangalore to delhi for air india . I completed the bangalore delhi journey on 5/2/13 but cancelled my return ticket for 21/2/13 as the flight had delayed the timings. I was given assurance by the air india executive over the phone that i may receive a full refund for the flight and the same will be confirmed directly to makemytrip when they will process the refund money to them. But now makemytrip is not processing the full refund to me . They are saying that i have to get them a letter from air india head office regarding the same. When i have booked my tickets through them then its their responsibility to get whatever documents they require from the airline . They have also forwarded me a document whiCh clearly says that i am getting a full refund of rs.5323 but now refusing to do so. I want a strict action to be taken against makemytrip . My booking details are as follows-

Makemytrip Booking id- NF[protected]
Passenger name- vansh garg
Flight no.- AI403
Travel date-21/02/2013
Refund amount-rs.5352
Refunded amount-rs.3479
Amount pending-rs.1873

Dear Sir,

We are travel agent with www.makemytrip.com since last 3-4 year, but last one week ago they block our user id and all details, than after we put mail and also contact in call center regarding account activation, credit balance, but they not give us positive response, we contact in ahmedabad branch to Mr Amit Joshi - Ahmedabad[protected], Mr Jigar Sheth - Ahmedabad[protected], Mr Ashok Malla, and we also contact to Mr Chandan Madhani by mail for account details, still our account is block and we total unable to view any details and we suffering lot in business, and make lose because of not making new booking, who can bare this loss and also our unused money.

When account activation time they cant tell us this type of terms that " We block your account any time. "

I hope you can help us again this type of scam.

Regards.,
Pinank Joshi
A To Z Travels
Gandhidham - Kutch
370201
0 [protected]
[protected]@ymail.com

I booked hotel in Philippines and need the vouchers for VISA processing at the Embassy but to surprise , It had not been done thoudh 6 days have passed

My booking id : IN1302B22517
the guy responsible for that is Vikram Jaswal:
Bikram.[protected]@makemytrip.com

Bikram's email signature goes like this:
Bikram Jaswal - International Travel Consultant
Contact Number: [protected] Extn 3023.
MakeMyTrip.com, 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India

Hi, I had cancelled my tickets on 17th January and was told that someone would contact me for my accout details within 24hrs. For 3days i did not receive any call so on the 21st Jan I called makemytrip and sent them my wire transfer account details via mail. I was told that my amount would be reimbursed within 15 days. I have called makemytrip some 4-5 times since then and everytime they say it is in process and someone will call you regarding the same. I never receive any call and its been more than a month but I haven't received my reimbursement or any positive reply from their side. Everytime I call them I waste 10-15 minutes of my time and it is really causing a problem because it is a big amount.

To the management make my trip
Good morning

Received vouchers sent in yourthe below maildated 10/02/2013

However i would like to express my deep displeasure regarding the following

Four tofive incidents

1) indica car provided without a/c functioning from first dayitself

Temperatures of 46 degrees at cochin almost transformed us into ahot bolied

Potato with car driverignoring our complaints and not informing the car owner

About radiator leakages, fan belt not proper nor air conditioning not working at all for almost four days were wasted without doing any proper sightseeing since most of the journeytime was wasted in car repairs or tyre bursting on the fourth day was the height of all.

2) at the height at hotel lake view plaza. Driver suresh next morning without informing us handed over his responsibility of taking us to pagoda resort

Paying non a/c fare to the driver who told usthat he would drop us at pagoda resort, allepy only and his job was over we were left with no car on arriving at pagoda resort as soon as the havala driver leftin morning at 10.00 am

Then the whole day we had to stay in hotel without any sightseeing.,

3) there also at pagoda resort, allepyanother surprise was in store waiting for us.

The manager refused to give us any room because the booking was not done nor

Did he receive any mail from make my trip or vidushi kara. He was very rude to us.

Without money transfer we waited for three hours at the rception almost dead tired

Immediately we spoke to one of your representative of make my trip regarding the mess, who later called the hotel manager of pagoda resort, allepley.

Only after money was received by the hotel we were given the room at the mercy

Of the manager who thought we had not paid any money for hotelroom booking

In advance.

Then we were provided with a car next day afternoon where we checked out

Of pagoda resort for another hotel stay atallepley beach resort hotel

Without doing any sight seeiing or local journeyon that day.
4) then mr akesh driver was alloted tou us when hardly three to four days of the tourwas left and we proceeded to kovalam beach for three days.

5) on the last day of night stay at hotel mr akesh informed that we will no longer

Be our driver on 02/20/2013 - saturday by calling us at 10.00 pm

We were worried about the next day 03/03/2012 for catching our flight to bombay

Without any mode of transport and help from car owner, we informed him at 10:30 pm

When he assured that he will arrange for a car the next day at 11.00 am

This was a very horrible experience for us for booking the tour with
Travel agent make my trip

Since almost half the journey - 5 days we were provided non a/c car, i should be

Given refund of rs 10, 000/- out of the rs 20, 000/- paid by us for a/c car for 10 days

Without prejudice. Awaiting your positive reply via e-mail

Regrds

Sushil v raje. Mobile nos. [protected]., [protected], land line no.[protected]

I have launched a complaint at customer service at makemytrip.

I would reiterate,
The bus that was supposed to start at 10:30pm is still (at 00:30am) at its boarding point.

The time to reach Ahmedabad is mentioned as 5:30am im ticket which driver now says will be 10:30am and mention that it is regular time. Whole of my further journey will be in jeopardy.

The helper is completely drunk and he agrees to that saying that there is no risk/problem as he is not going to drive. We called the owner and his reply was - "jo hota hai karle"

The complaint is not only abut me but so many passengers who would be travelling at risk of their life with this bus operator (Ashok Travels - Jain) where the drivers are totally drunk and irresponsible. Inspite of so many compliants to MakeMyTrip, they have not taken up any action, But on the other hand, that operator is still operating with them.

Please think twice/thrice or more before you book anything with MakeMyTrip... It could be devastatingly different than promised.

I've all the proofs to support my complaints. I can be reached at [protected]@gmail.com

Horrendous, Ruthless, In-Sensitive, Non-Cooperative, Rude Treatmen

I had redeemed my payback card on the makemytrip website on 17th feb 2013-sunday morning

I had redeemed 15,800 points (INR 3750), for which payback has sent an order id on sms. order id-911166

to avail of my discount which was Rs.3,950, MMT staff informed me that i need a e-voucher code which would be emailed by the payback team

As payback call centre operates only till 7pm , I had to wait for 10 hours now to speak with their team, this is the most shocking bit

When in conversation with the payback personnel (RAJAN CHETRI), I was informed that the evoucher is generated by MMT and they should have emailed it to me.

I, then initiated a conference call between MMT, Payback and myself, At first Ms.Nisha from MMT tells me blatantly to put this down on email and they will take 24 hrs to revert.

My only question to the above is"Why should i email, please call your senior"

After waiting for 5-7 minutes Mr Rahul, supposedly the floor supervisor intervenes and warns me on the way i speak, WOW!!!
He then put me on hold, comes back and tells me that the evoucher code would be emailed to me asap.
Also informs me that as per policies if a customer does not get an evoucher code immediately, he will receive it within 24 hours.

MakeMyTrip Booking ID - NF[protected]
Booking Date - Fri, 28 Dec 2012
With reference to No. mentioned above I booked a ticket for Kolkata to Delhi in Flight No:Jet Lite S2-3290 which was schedule to depart on 15:00 and I already planned for onward Journey through Railways, as earley as 28th December, 2012. On 26th Jan, 2013 to my surprise, I received a communication from MakeMyTrip about its rescheduled/Changed to Jet Lite S2-4543, to depart 17:50 and it will arrive Delhi at 8.05 pm, then how I shall be able to avail my onward journey through Railways?
Please let me know why there is no provision of exemption of alteration/cancellation fees here, as a consumer why I shall pay for alteration/cancellation of flights, for which I was not responsible.
In future M/s MakeMyTrip must be directed to mentioned time & schedule of flights may change along with flight Nos. clearly, so that recurance may not happen.

Hi,

I booked a Hotel room at igatpuri using Make My trip. but they did not book the room.
I watsed my special day, 2500+ petrol and my complete holiday in this + mental harrasnment and Embrassement.

I ahve writtne to them about the whole incidence but they have not bothered to look into it.

I am looking for an apology and a suitable compensation,

Abhishek

reference of Complaint filed with them below
Complaint filed on your website

Successful! Reference ID is[protected]



Dear Make My Trip Team,

This was the first time i used make my trip services and it was a special occasion in my life My First marriage anniversary.



I booked Mystic Valley Spa resort in karjat from Make my trip. And since Make my trip is the leader in the industry and at the same time your confrimation mail said that no need to call Make my trip or hotel to re confirm your booking i did not call the hotel. But after leaving mumbai when i called hotel for directions they told me that there is no booking and i was in a state of horror. However that was just the start of my horror story.



After that this is what has happened.



A) At 11.17 i gave first call to Make my trip to register the issue ur CS tells me to hold and disconnected the line after i hold the line for 5 minutyes

B) 11.25 I immediately called back and got thru some one called Shreyas shah was assured a resolution in 15 minutes.

C) I parked the Car on highway since i had no where to go, After 20 minutes at around 11.42 i called again and he told me to wait for 5 minutes and he will resolve the complaint.

D) at 12.02 i again called and got thru shreyas he said we are working on it and cut the line and while he cut the line i am still standiong isolated on the highway.

E) 12.39 I again called him and he connected me to someone called devendra and he said we will resolve in 15 minutes and tell u.

F) At 12.53 i called ur cs again and again no response they asked me to wait for more 15 minutes.

G) At 1PM i called again and was connected to some one called pinky but by this time i had given up both on resort and make my trip and asked for a refund.



Please note

A) I wasted my special day because o[censored] guys

B) I wasted petrol worth 2500/-

C) I was isoltaed on a highway because o[censored] guys

D) I was mentally spiked by your customer care team.



I want an apology from Make my trip and a suitable compensation and if i don't get a satisfactory reply in next 48 hours then i will be forced to take this matter to outside parties include social media and Offline media. because what you guys have done today is not something pardonable and post this i will make sure that any of your customers don't receive this kind of treatment.



Abhishek Parihar

Booked a return Air ticket (Beijing-Kunming-Kolkata) on 12.11.12 through Make My Trip for my journey dated 09.02.13 . After 40 days, Make My Trip mails an other ticket for a different flight reaching India after 12 hours of the original schedule, without assigning any reasons and even without asking me if the revised schedule suits me. 10 days thereafter, it informs that the original flight is un-operational. I was thus compelled to cancel my entire travel plan and cancel a host of onward journey tickets in India. I furnished my revise travel plan to Make My Trip on 10.01.03. Make My Trip kept me assuring that they are looking into my case and need more time. Even after close follow up through as many as 30 mails, the travel broker kept me guessing about the prospect of my undertaking the journey. Not getting any definite reply, I contacted through live chat option of their website on 03.02.13 during which one of their staff informs that "now" the seats are not available for the alternative flight suggested by me. Even after this also they continued to send fraudulent mails stating that they are looking into my case and need more time.

In this manner, Make My Trip saw to it I do not undertake the journey despite having booked the ticket 3 months in advance and kept on giving false and misleading assurance of looking into my case. Till date they have also not refunded the ticket cost along with compensation for the harassment, inconvenience, monetary loss suffered by me due to cancellations of tickets etc.

While MMT site continues to dis -allow people to use step 2 of complaints section to escalate an issue, complaint ID '[protected]' , I am using this forum to escalate the issue

The E-mail communication received by ther service team after 20 days makes no sense at all... 'In your case for the booking ID NF[protected]free ticket) the booking date was 24 Dec 2012 and the travel date was 27 Dec 2012. Hence it is less than 7 days so we are unable to process your request.'

As I was told by the service team on call that the offer is valid for the same calendar year while booking for ticket 'NF[protected]' ... now they are saying that the travel date of the free ticket should be atleast have a gap of 7 days after the booking(which was not communicated earlier while inquiring about T&C of offer on call). That gives me a absurdly small window to plan my travel. This means that 24/12+7 days would be 31/12 or in my case no offer at all or just 1 day to avail this offer. from these nonsensical offers and communication MMT misgiuides its customers.
Please do not use offers on MMT. As for me, I will never use MMT again I have had enough.

Hello Sir/Madam,

I have booked 5 tickets from Guwahati to Mumbai via Delhi with through Make My Trip (www.makemytrip.com) dated 4th December 2012. The flight has been cancelled from the Airlines and I am yet to get the refund of the cancelled tickets. I am not getting any proper confirmation from this booking site and neither they are giving me any proper date for the refund of the same. I have been keep trying to reach them as well the Airline but none is giving me any assurance of my money. I cannot afford such a huge loss of money as I am not so reach to bear this. Kindly help me to get my hard earning money back.

Total amount to refund: Rs. 24565.00/- INR

Make My Trip Booking ID: NF[protected] & NF[protected]
Booking Date: 18-Sep-2012
Airline PNR: LMEHHK, KOPJWL, NYGEMZ (Kingfisher Airlines)
E-Ticket Numbers:
1) 090 [protected]
2) 090 [protected]
3) 090 [protected]
4) 090 [protected]
5) 090 [protected]

Let me know if need any other information.

Thanks
Rahul Mohan

1. I have raised a complaint with makemytrip that we have a confirmed booking(NH[protected] but hotel is stopping us to check-in to the hotel.

2. We were told by makemytrip executive that you will get the call within 1 hour. But we did not receive any call and moreover executive thinks that a senior citizen men and senior citizen women should wait on road for 1 hour to wait for call.

3. Also hotel staff misbehave with the senior citizens and have thrown their luggage outside the hotel.

4. Also hotel told us that MakeMyTrip have pending payment towards the hotel that is why they have cancelled the booking. Also they did not receive any payment for our booking.

5. I have also raised the complaint on 26th december 2012 with make my trip that hotel has call us for the cancellation of booking. After this makemytrip has send us the mail that your booking is confirmed and no need to worry but still we got our booking cancelled at the last moment.List of complaints I have raised are[protected],[protected],[protected].

6. Due to this we have to book another hotel at a very high rate.

7. Till now we have not received the booking cancellation amount.

8. Due to the conflicts between Hotel and makemytrip we have to suffer a lot.

9. After all these complaints I have raised another complaint on 28th December,[protected] and till now we have not received any resolution.

10. Why MakeMyTrip has listed such hotels on website?

11. Why proper actions has not been taken when concern was complaint was raised one day in advance?

12. Even after all these complaints on 21st Jan, 2013 we have called customer care of MakeMytrip again to provide the solution with our amount refunded on timely basis.

13. Still no amount is refunded.