MakeMyTrip India Complaints & Reviews

I am a registered travel agent under Make My Trip portal. My Affiliate ID is AFF12199. I had a booking at a hotel named Mi-Casa in Shillong, Meghalaya through the Portal on 12/01/2013 for two nights starting from 14/01/2013 to 16/01/2013. The hotel and the portal has confirmed the booking. But when the guest arrived at the hotel, the hotel authorities said that they do not have any available rooms. After 1 hr or so, they have provided a room which is not satisfactory to the guest. Kindly solve the matter at the earliest.

I booked a trip through MakeMyTrip (hotel + flight) on 22nd Dec 2012 (booking ID NP[protected]. The travel date was 3rd Jan 2013 & I was supposed to travel with my wife & infant child. I got the mail confirmation of booking where that contained my hotel voucher & was written that the flight itinerary will be mailed shortly. When I didn't receive the flight tickets by 28th Dec, I tried contacting the company & raised my query online. Also I visited their Kolkata office, but didn't get any resolution. I also spoke to a representative in Gurgaon from their Kolkata office landline, but didn't receive any call back, as promised.
Suddenly on 2nd Jan morning, I got a mail from them saying "due to technical reasons your booking is not confirmed". My travel date was 3rd & I made all the arrangements. I had to re-plan & went to Thailand instead on my own, with my infant son.
My fault was I ignored the advice of two of my colleagues, who went through similar experiences. I trusted a company, who proclaims to be the best, but the experience was horrible. Want to let others know about this & think 100 times before doing any transaction through MakeMyTrip.

I had done hotel booking online thru MakeMyTrip
-On 18th Dec I got confirmation mail for my Hotel
Booking at Dapoli-Booking ID-IN 1212B12628
-On 20th Dec I got call from Make my trip team .They
informed me that Hotel booking not confirmed

-I was left clue less as there was no response from you despite my
repeated reminder mails.
-I contacted call center and registered the complaint thru phone

-Still there was no response from Makemytrip
-On 25th Dec I registered the complain online (Complain
no[protected]
-On 26th Dec I got reconfirmation from make my trip with
following words “Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm
the same.”

-I reached Hotel after 7 Hrs of journey on 29th Dec with my family and to my almost surprise there was no booking on our name.
-We contacted Make My trip but they did not do anything .Hotel Top in Town did not allowed us to stay in the hotel
-I demand INR 100000 for the harassment made to my family

Hi.
I have taken a package from makemytrip.com which covered Cochin->Munar->Thekkkady->Alleppey->Kumarakom as my honeymoon package. I would like to inform that in spite of me paying a huge amount of 42000, the trip was a horrible experience and was not at all worth the amount I paid. Below is my feedback for the same.


The Misty, MUNNAR Munnar
I was in the The Misty, MUNNAR for two days and my stay here was the most horrible experience in the whole trip. I was given room No 105. The room was not at all cleaned and cob webs and wetness due to water leakage was easily seen in the room. Though the room had a Geyser but due to faulty switch it was not working. There was no electricity connection in morning.The hotel was located at distance of 1 + hr from Munnar due to which I was not able to cover many sightseeing places. I had complained to Neetu Khosla (contact person from makemytrip) for the same. She assured me changed in hotel but it was not made.There was no one at reception to address the problems as well. The hotel had only 7 rooms and 3 staff. I failed to understand how this place is rated at all. Also I fail to understand that in spite of me paying a huge amount, why this hotel was even allocated to me.

Lake Queen Hotel , THEKKADY

The room (room no 202) allocated to me was not at all up to the mark. Following is the feedback of the room.
a. Room didn't had AC
b. The Room was very small and untidy. Toilet pipes were easily seen near the bed.
c. The bathroom door of the room was not closing.
d. The hotel didnt had room service.
e. No Wifi / Internet connection.
f. Hot water was not available all the time and was available for 3 hours in morning for whole hotel , eventually leading to cold water in those 3 hours as well.

Along the low standard of the hotels, I also faced following problems.

1. The hotel Misty Munnar was some 1 + hr drive away from Munnar and hence i was not able to cover many site seeing places in munnar.
2. At Kumarakom, I was given a voucher for paddy fields resort. This hotel was changed after the start of my trip. ( I have a voucher said BOOKING CONFIRMED in bold and highlighted letters. I think u guys confirm the hotel to customer first and then book hotel later)
3. At Allepey, my voucher said a confirm booking for one night but at JCT house boat, i was told that my booking is only for 3 hours. This caused lots of confusion and phone calls to makemytrip. The makemytrip IVR was down that day and Neetu Khosla shamelessly didn't pick my calls and later switched off her mobile.


@ Neetu Khosla

I am really upset with the makemytip point of contact Neetu Khosla . When ever I use to call her, she was not available in office and hence things used to get delayed for the day or two. I had to do 3 -4 times followup with her for a detailed itinerary and it was only on 16th( that is one day before my departure) i was having complete plan of my trip (which later changed when i already started my trip). Due to this I was not able to check in details about each hotel. During my conversation about Munnar, she suggested me number of her friend, who was helpless in solving my problem and suggested me to call toll free number. In such a crisis situation I was expecting a help and not some one who will tell me makemytip toll free number. When I started complaining about the trip, neetu stopped picking my calls and even turned her cell phone off. This is not a professional behavior. Also she promised some complimentary things to me like cake and decorated room which was no where to be seen.

Feedback from other of same trip.

I met Mr Sachin Gije and Mr Bento Sequeira during my trip. They have also registered from makemytrip. They were charged much lesser than me( Eg Mr Sachin was charged only 19K for the same trip) Also they were provided with a sedan Class taxi while i was provided with Tata indica.


In all with above trip, I am feeling cheated and overcharged. I would like to demand refund of my money as the trip was not at all worth it.The trip meant a lot to me as this was my honeymoon trip and makemytip took good care to spoil it completely. I have registered complaint on call as well ( Ref No[protected], Contact person Niharika) but i am yet to see any progress for the same.

I hope this complaint is taken seriously.

Thanks and Regards
Anurag
Booking ID: IN1211B08129

hi i'm Dharmesh Bhalala,
contect no-[protected]
Ticket booked with name dharmesh keshavlal bhalala
I tried to book tickets 3 times on 07-january-2013. I got errors after doing payments
1st time tried to booked from makemytrip then made payment from yesbank-amount was deducted Rs.15293
2nd time tried to booked from makemytrip then made payment from hdfcbank-amount was deducted Rs.15083
3rd time tried to booked from airindia website then made payment from yesbank was deducted Rs.14106
why this thing happened. This thing happened 1st time with me and only with your websites.
No internet connection was lost at that time. Rs.44000 was cut on the same day and tickets were not booked.
Who is responsible for this?
Hoping to reply back.

I booked an international flight ticket on 18th Dec 2012 thru MakeMyTrip(Booking ID: NN[protected]. During the transaction I applied a valid Deal Code (expiry: March 31, 2013) for payback, which was accepted by the system. I double checked and confirmed it through MakeMyTrip customer care executive if it’s instant discount (reflected immediately) or a payback before making the actual transaction. After affirming this I applied it and got a success. I was told by MMT executive to wait for couple of weeks for the payback to happen to my ICICI account but it didn’t.
So I called MMT customer care executive to know the status. To my surprise, I was told deal code is missing in their system, so cash back can’t happen. I’d a long conversation on this and MMT executive accepted such incidents may happen sometimes and can be rectified. I was told to send a screenshot of the transaction which I did. But as it went further, I was misinformed first about Deal Code being applicable only for domestic flight. Then again I showed them another link from official ICICI bank site for it being applicable on international flights as well.
First they tried to manipulate me with the wrong information and when it didn’t work they simply refused to payback.
Clearly MMT treat their customers STUPID and try to get away with lousy, misdirected information. With no cooperation on my repeated request I’m forced to write here a complaint.
They obviously don’t treat their customers well, whatever they may claim. I found ClearTrip more friendly, honest and pleasant.
It’s a clear case of fraud and I want justice.
(Note# MMT must have my recorded conversation with executive on the day of booking which I did moments before my booking flight. This serve as evidence that I indeed applied Deal Code)
-Mukesh

MakeMyTrip hotel booking was frustrating and waste of money
Hello,


I had booked hotel “Lake View", Ooty for two days using Make My Trip(MakeMyTrip Booking ID: NH[protected] and paid two days hotel rent in advance. I had reached hotel Lake View at morning 7.00am and the hotel receptionist told me ours is 24hrs check in, if check in at 7.00 am then you have to leave by 7.00am only or otherwise you have to pay 100 rs more for each hr + whole day tax. So waited till 9.00am and checked-in to the room.
For this hotel amenities mention in the make my trip website are not there like, there was no BAR, no hot water and even no towels, towels i asked at morning, hotel provided the towels in the evening when i am back to the hotel.
I have informed all these things to makemytrip customer care in the 1st day evening and customer care person also confirmed hotel doesn't have such amenities, so i told him next morning I will vacate the hotel and return my 2nd day money and customer care person agreed on this.

2nd morning 8.00am i left the hotel and i stayed in the other hotel. After onwards I am calling make my trip customer care regularly to get the refund amount, When i called mmt for 4 or 5 times, one of the customer mailed saying i will get my money back and here is the mail
Shruti Joshi <Shruti.[protected]@makemytrip.com>
12/20/12
Mr. Mohapatro,

Greetings from MakeMyTrip.

Your refund is in process as mail already mark to my concerned team. You will get your refund within 7 working days.

Regards
Shruti Joshi

Till today(5th Jan) i have not received any money and when i called CS, they says their team still investigating.

So never ever trust makes my trip, dealing with them just like talking to country side touts.
Interestingly whenever i called to CS, there would be message after sometime, we tried to call you but your mobile was not reachable. I dont understand for others my mobile reachable but for mmt how come it not reachable. Simply they are cheaters, never ever trust this site because I am sure they are knowingly delaying so you will forget after sometime and they need not to pay anything.

Thanks,
Jayaram
"

i have purchased ticket for my friend from make my trip 15/dec/2012 from hyd to dubai for the date of 20/12/2012 through my bank account when my friend go to airport they dont allow to him to baord they said my ticket is not valuable for fly in this ticket some mistake done by make my trip so they adviced me to contact me to make my trip when i contact to make mt trip they are not responding they refuse to hear me please help go to get back my many thank you and waiting for you reply

This the worst experience that one can have ever

i have mention my details below

Booking IDINW1208B00399 Voucher No.H[protected]
Booking Date August 24, 2012 Voucher Date November 24, 2012
Hotel/Service Provider Confirmation Number : Hotel Name : Estrela Do Mar Beach Resort
Guest Name : Abhishek Gupta
Hotel Address :
Khobra Vaddo, Near Babreshwar Temple,
Calangute Beach, North Goa Calangute
GOA
INDIA
[protected]
91-[protected]


When I was about to departure i came to know that my flight is late because of bad weather condition, so i called hotel regarding my pickup
And suddenly I was shocked to know that my booking is not there

i just called khushboo jain (who did my booking and all),and she said no need to worry you just reach there and everything will be there. now as I reach there taxi driver told me that you will be drop at JIOS DO MAR hotel instead of Estrela do mar beach resort,then I called to khushboo jain and she simply said we don’t know that where they (Estrela do mar beach resort) let people for standard rooms, JIOS DO MAR is a part of Estrela do mar beach resort. she was totally fooling us.
but i ask taxi driver that let me talk to there manager frist .than i talk to Mr. Karan at Estrela do mar beach resort and he said you have not been booked here till now i will manage some option tomorrow, then i was totally frustrated that my Booking Date August 24, 2012 and till 11 dec 2012 my hotel is not being booked. then i showed him all details and he let us stay in JIOS DO MAR of night of 11th of dec 2012

Now my first question is why MMTRIP and there employee are fooling us ,i need my money back as while booking i have mention in my mail with khsboo jain if Estrela do mar beach resort will not be there i will cancel my trip????

And other question is, same package was available in your website at 24000 rs max and she asks me to pay 33000.whyyyyyyyyy???
Even though i paid , now what happened with me

the person who booked all package is khushboo jain
her mail id Khushboo.[protected]@makemytrip.in
and her contact no [protected]

i have loged my complain in Make Mytrip.com on 17-12-12 and till now i keep on following them but no feedback.my complain no is(ref no) [protected]​00

Hi,

I wish to update on the false promo made by make my trip.com,
I wanted to visit varanasi to perform last rituals to my dad. So I decided to book a flight from chennai- varanasi and back to chennai ( since they advert for the above destination), on visiting thier site, I came to know about the offer buy one get one. So I decided to book onward and return individualy and against making single round trip transaction, to avail this offer. before purchasing the ticket i confirmed with thier customer care, they said only Rs 1000 would be given as cash back. So I booked on 22 Novemer 2012 from chennai to varanasi for 13 December 2012 flight and booked the return ticket on the same day 22 november 2012 from varanasi to chennai for 14 December 2012.

After booking the ticket, found that no cash back has happened in my account from Makemy trip.com, so I enquired the customer care, I was said that they would deposit the amount after the journey.

Today 27 December 2012, When I inquired the customer care for the same reason they say the travel date of free ticket must be 7 days after the booking date of free ticket.
I clearly explained her the booking date is 22 November 2012 and travel date is 14December 2012 so it is more than 20 days, why it is not applicable to me and why you people gave me wrong info that 1000 would be cash back after journey.
Kindly help me to get right justice,
Thanks & Regards
Sathish
[protected]

Recently i booked a travel ticket from Bangalore to Coorg through makemytrip. My booking id is NH[protected], booked in my name (Sibabrata Sahoo) on Tuesday, 18 December, 2012, 9:44 PM. The guest house i booked, that address was,
Stewart Valley, Coorg, Near Vartha Bhavan, Stuart Hill Road, Madikeri,Coorg,Coorg,Karnataka,571201. The contact person for the guest house was Mr, Naveen ([protected]). The booking was for 2-days from 22 December 2012 - 24 December 2012 for 5 peoples and the money that i spend was Rs. 13,814 using my credit card.

When we reached there on 22 December 2012 by 4PM and contacted Mr. Naveen, he directed to some other guest house. It was difficult for us to know the guest house name immediately because when we asked for confirmation about the name to Mr. Naveen, then he replied that you are at the back side of the house and the name board is available in front side. That is the reason we went inside of the house and few time latter we found the guest house name is Hill Valley in Mangaladevi Nagar. This was not the guest house we booked for, so we started communicating with MakeMyTrip customer care[protected]. Many times the call was disconnected and some times they replied Mr, Naveen will reach you, in next half an hour. But Mr, Naveen never came back to resolve the issue. By that time Home Valley house owner came to know about the fraud and demanded the money from us. Because we could not able to afford paying money again, so we back to bangalore on next day 23 December 2012. Before starting back to bangalore i talked again to makemytrip customer care and found they are unable to help in that emergency condition. I reached bangalore on 23 December 2012 night and on 24 December 2012, i placed a call to makemytrip to refund my paid money as well as all the lose that happened during the trip. They said they need 12 hr to resolve. For proper co-operation, i extended the time till 26 December 2012(10AM). I did not got any call back by that time, and when i called back again, i found they do not have any intention to work on it. They could not able to give me any decision about refunding my money.

Hello,

I've been through a horrendous experience and mental harassment due to makemytrip.com faulty reservation procedures.
I've booked Munnar Heritage Resort through makemytrip.com on 29th Nov, 2012 for 2 nights stay (22nd Dec, 2012 ~ 24th Dec. 2012). They have sent me the hotel confirmation voucher with booking Id - NH[protected] mentioning "your booking is already confirmed and no need to contact hotel or makemytrip for further confirmation".

Though I've re-confirmed the booking few days ago with makemytrip.com customer care.

But when me and my wife reached the Resort on 22nd morning, the resort guy said he had no intimation of our booking from makemytrip.com and they are full. Hence they couldn't give us room.

After almost 2 hours of continuous discussion with makemytrip.com executives and sales persons, finally the we got only 1 night stay in that resort and makemytrip.com assured that they'll arrange another resort for the second night within few hours.

But even after several hours they didn't do anything. Even the morning shift sales person left without notifying about my case to his evening shift executives. Then I called and communicated with them continuously for 3-4 hours to get a confirmed resort for the 2nd night. The makemytrip.com sales guy Mr. Prithviraj Barut sent me a SMS with Blue Bells Plantation Resort confirmation for the 2nd night and they assured this time Mr. Anil from that resort confirmed the reservation and there should not be any problem.

But unfortunately, when we arrived Blue Bells next day morning, same thing happened and we found Mr. Anil is from some other branch of that hotel and he never confirmed the booking with makemytrip.com.

So finally I requested a cancellation for the second night stay to makemytrip.com which is under process and I had to arrange another hotel for that night stay which was a tremendous task specially because of X-mas crowd.

So, my full holiday is ruined due to makemytrip.com mess-up. To add to this, I found there were many other guys faced same problem with makemytrip.com and many resorts confirmed that these kind of issues are common with makemytrip.com.

So, it seems there is no proper communication and handling with makemytrip.com sales guys and resort guys and customers are paying for this. If not monitory damage, at least huge mental harassment.

Hence, please be aware guys, try to avoid makemytrip.com for hotel booking and if you already booked, at least re-confirm with the hotel directly.

I have tried to book bus ticket through www.makemytrip.com on 28,September 2012. I did not get the ticket even though my money deducted from my account. I have contacted costumer care . They have given booking ID. They told money will refunded within 7 working days. I did not get money. Again contacted many times. I have complained by sending mail to [protected]@makemytrip.com . They replied that they are not able to refund automatically . So they asked to send Bank statement. I have sent and contacted trough phone. they told that money will refund within seven days. I did not get. Again and again I called .They are repeating the same words" waiting for seven days". Still I didn't get money.
Booking ID: IN1210B19617
mail complaint reference no.[protected]

Hi

I cancelled my booking using paypal with makemytrip on october 19th 2012. And i have-been informed that i will get the refund processed in 10-12 working days. I didnt received my refund even after 12 working days. i made a complaint with customer care of make my trip and no response from them. I followed up and made another copmplaint on 2nd week of november, and then i got a response from them that they cant refund to paypal.they
asked for my singapore bank account details to process my refund, and i was informed that tyhey have intiated refund transfer to my singapore bank account and it will take another 10-12 working days. Now its end of year, and still i cant see the refund amount. I contacted my bank , and bank informed that there is no such payment processed from makemytrip. Now when i contacted makemytrip, they are asking fro my bank statement.
For gods sake, i dont know why are they asking for confidential information. SO irresponsible,no-commonsense customer support and accounts team.

Please kindly help me how to take this forward with consumer forum court.

Thanks&Regards
lakshmi kanth

Dear Sir,

I booked 2 tickets for 25th of Dec, 2012 from Chennai to Howrah, for myself and my wife. After booking we realize that we cannot take this flight, its shows "2 stops", because my wife cannot travel with this many flight changes as she is pregnant. So I decided to cancel this ticket.

Later when I put mouse over "2 Stops" the details says it will stop only one place that is only Bangalore, if that is the case we would have not cancelled this ticket.

Because Information which MakeMytrip shows on their site, that mislead me to cancel the ticket. For cancellation I have been deducted Rs. 2,500.

When I have sent this refund request to the MakeMytrip, they are not refunding my money back.

Due to Family emergency i booked ticket for my family using makemytrip.com on 15th Dec , Travel date was 17 Dec @ 9.30 AM


As of now ( 11 PM @16th Dec), I haven't got the ticket though amount 2.6 Lakh (ICICI bank) was charged as of 15th Dec only.

I have called up 6-7 time on makemytrip toll free number, everytime they apology for my issue, escalated it and ensured that they will return back to me, but no one has called me up

Its less than 6 hours before i have to leave with my family (including two small kids) and i dont know...as no one is able to provide me 3 ticket

Its very very painful event for me and my family when we dont know that we have to travel after providing big amount,

Makemytrip booking ID: NN[protected]

Regards
Manish Arora
Cell #[protected]

I cancelled ticket for BLR to PNQ and return by GoAir for travel on Nov 17 (onward) and Nov 20 (return) booked through MakeMyTrip. The refund amount that MakeMyTrip claims to have credited to my card a/c is Rs. 4421/- (have an SMS from MakeMyTrip). The amount received in my a/c is Rs. 4039/-, and there is a difference of Rs. 382/-.

I have been following up with them for last 3 weeks (Complaint No.[protected], and there are many more.. so I am not listing them here) to credit the additional amount. I have sent details provided by my bank (ICICI), and still there no response from their end. I am deeply frustrated at MakeMyTrip's handling of this situation, this despite me being a "Gold" rewards customer.

Please note that this is not the first time I have had an issue with MMT. In Mar, 2012 I used their service to book Sterling Resort at Ooty on the eve of my 5th marriage anniversary. After a long 10+ hours drive to Ooty from Bangalore, we realized that there was an issue in the hotel booking, and Sterling Fern Hill at Ooty declined to provide accommodation. Finally, I settled for an alternative arranged by Sterling, and also lost Rs. 1500/- in the process. I had lodged a complaint with MMT (ID:[protected] immediately, but no response from them.

It is my firm commitment to no longer avail MMT's service anymore I think there are better alternatives now.

Regards,
Gopal

I had made hotel booking in Trivandrum 15.11.2012 for the date 19.11.12 to 21.11.2012 (2 Nights) through make my trip- MakeMyTrip Booking ID - NH[protected]. It was written on the confirmation voucher that my booking is confirmed & I need not to contact hotel or makemytrip for reconfirmation. When I reached the hotel, they denied me the entry & told me that they have communicated to make my trip through e-mail on 15th Nov-12 itself that there is no such vacancy on the booked dates. After reaching at the hotel, I was denied entry & was standing in the midnight on the road & calling helplessly to makemytrip for the alternative arrangement of hotel. After three hours of struggle & pain, I was finally told that make my trip has booked a room for me at hotel White Dammer. I took a taxi & I checked in the newly arranged hotel at 4.30 AM in the morning & a voucher was sent to the hotel & me.

The day was full of inconvenience to me as whole night was washed out by the reluctant & reckless attitude of makemytrip service staff. I missed one important meeting with the customer on the following day & complete purpose of the travel to city was wiped out. This proved a major financial loss to me. Again my miseries were prolonged by makemytrip. I thought that I will sleep second night peacefully but at 12.00 clock midnight I got a call from hotel that make my trip has not paid to & I need to contact them for payment, otherwise I will have to pay again to hotel from my pocket. I called make my trip & two hours were wasted in the communication in night with makemytrip service staff. This night was also a pain to me because of make my trip. In the night makemytrip service staff promised that they will make the payment to Hotel early in the morning & I need not to pay. But when I went at reception for checkout, hotel informed that they have not received any payment & make my trip has stopped responding to their correspondence. It was a real humiliation that I was kept waiting for the payment delivery from you. Make my trip mailed hotel not to take payment from me on the promise that they will make payment after 10 AM. The hotel kept my luggage as security against payment default from make my trip & allowed me to go on business call. Again all these things delayed me & I missed another appointment with customer on next day also. When I came back in the afternoon to collect my luggage, I was shocked to know that still make my trip has not paid to the Hotel. I was forced to pay again

Sub:- Refund for an amount of Rs 15557/- against transaction failure through makemytrip.com

On 03.12.2012,while booking e-Tickets from Hyderabad to Mangalore for 4 Passengers under reference No CCA12LLKM5421GE4695847 TRANSFER TO [protected] AVENUES INDIA PRIVATE an amount of Rs 15557/- has been debited from my SBI Bank Account NO [protected].

This might have been a transation failure for which Money has been debited from my Bank Account without generating tickets.

Therefore, requesting you to kindly credit the amount of Rs 15557/-that has been debited from my Bank account at the earliest.

Your kind co operation in this regard is highly solicited.

My Bank statement is attached here with for your reference

Thanking you


Yours faithfully

S.K.Saha

I have made initial payment of rs 1 lakh to make my trip to an agent named suhail idrees , online, on 15th sept for my honey moon package, which is due on 24th dec 2012, but till date i havent recd any air ticket or hotel confirmation from them, i have pateintly waited and then complained on their websit, uptill the top management level but even the management is sleeping!! i have the travel planned on 24th dec and its really scaring me now, cos i cant change the travel agent since the ticktes will be costly, pls help 1
complaint ref no:[protected], booking for mauritius-dubai trip