MakeMyTrip India Complaints & Reviews

Booked 2 Rooms in the hotel Takhat Villas Guest House, Jodhpur (for 15 th and 16 th November 2012) via Make My Trip. Booking date was 22 nd October 2012. Booking ID is NH[protected] . We were two families and I was with my wife a 2 yr children. Before checking in into the hotel I called twice into the hotel and confirmed my booking as we supposed to be late. But when I came to the hotel (time was near about 12:30 AM , 16 th November 2012) and tried to check in then had forcefully refunded my money back without providing us any type of accommodation. They had given an excuse of improper toilet. When I asked to see the same they refused. After that I called Make My Trip toll free number provided in the booking voucher i.e "[protected]" but I had not received any solution. And they asked me to call next day morning.

I had availed one Puja package for Thailand with make my trip.com (Booking no. IN1209B09406) with my spouse. I did make the entire payment during booking, which ultimately turned out to be mistake. They had offered me a discount of Rs. 4000/- later on, verbally and recorded in e-mails too.
So, I requested for the refund in the month of Sept’ 12, to which they were repeatedly saying the request is under process. I requested the same during October, to the representative who was dealing with the holiday. Even after returning from the tour, I am yet to receive the refund, which I had been requesting since Sept’ 2012. I called their toll free numbers. I was assured a call back from the concerned Customer Delight team. But no calls were made by them.
So I did raise a complaint with them bearing ref. no.[protected], and completed the stage 4 of complaints, which involved contacting the senior management. However, I received no refund, only assurance of being contacted by their customer representative. Still there was no reply.
This time, I wrote on their FB wall. I received some ray of hope, because for the first time, somebody contacted from their end. I narrated the entire incident right from start and sent him copies of e-mails.
But till today, nothing from their end has happened. The issue is still open. I am yet to receive the refund.
Attaching one of the e-mails from make my trip promising the refund.

I had made a booking through MMT & the booking id is NN[protected]. However I have request for cancellation fo my booking & the Cancellation Reference No: IN1210R0124353.

Though the MMT site shows the below message but I have not recieved the complete amount. They have refunded only INR 13000+ odd.


********************************************************************************...⇄
Cancellation Reference No: IN1210R0124353
Cancellation Request Date Refund Date
Wed, 31 Oct' 2012 Mon, 05 Nov' 2012
Refund Amount
Rs. 35670
Dear IMRAN,

We have successfully completed your refund transaction.

Thank you for using MakeMyTrip.com, wish to serve you again in the near future.

********************************************************************************...⇄

I had escalated this matter by registering a complaint with MMT Customer Service Department ([protected]@MakeMyTrip.com) & got the Complaint Reference ID: [[protected]] dated 6th Nov'2012 but nothing has been done till date.

********************************************************************************...⇄
Subject
Step-1 Cancellation Reference No: IN1210R0124353

Discussion Thread
Response Via Email (Priyanka Thakur) 07/11/2012 05.42 PM
Dear Mr. Syed,

Greetings from MakeMyTrip!

This is in reference to your mail, we would like to inform you that we have escalated the case to our concerned department. Kindly wait for 72 working hours.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.

We care for you and value your business with us and look forward in assisting you with all your future travel plans.

Yours Sincerely,

Priyanka Thakur
Customer Service Consultant
MakeMyTrip.com
243 SP Infocity, Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@makemytrip.com
********************************************************************************...⇄

Auto-Response 06/11/2012 10.16 AM

Dear Imran Ahmed Syed,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com

P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)
3. Please click on Customer Complaints to reach out to the escalation matrix process on our website.


Customer (Imran Ahmed Syed) 06/11/2012 10.16 AM
I haven't recieved the refund amount for the cancellation against the booking id :- NN[protected]. However below message is seen in Myaccount of Makemytrip.
***********************************************************************
Cancellation Request Date Refund Amount
Wed, 31 Oct' 2012 Mon, 05 Nov' 2012 Rs. 35670
***********************************************************************

Please confirm when the refunded amount would be credited to my account.


[---001:002067:03896---]

i had purchased one rail ticket yesterday from rosera ghat to new
delhi of train no-12523 worth rs1096 but deduction of money has been
made by makemytrip two times from my sbi account through txn
numbers[protected] and[protected].so kindly refund my one amount
woryh rs1096 by same via.and send the further conformations on my
email id.

I booked my thailand vacation online with you travel agent (live chat )jaineet shah , on 6 nov 2012 and made the payment everything .. I got my receipt for payment, after that I never received my itenary, i called soo many times to travel agent and also make my trip no one helped me .. make my trip kept saying jaineet will call within 24 hrs but he never called .. i also booked my tickets from bdq to bom .. as my vacation was from bom .. i called 13th nov again to jaineet he said tht vacation prices gone up .. he charged me on 6nov but never booked .. i kept thinking i had a booking but he never made me one .. im very upset will never book with makemy trip again .. and will never recommend this to anyone .. i will post this comment on all website .. possible .. jaineet shouldnt be in make mytrip .. he didnt answer my calls and spoiled my whole vacation .. very very bad experices and services and i also emailed him my passport details 3 to 4 times .. he kept making excuses he never received them .. im canadian citizen i went to india after 5 years and this is what i had to go thought .. he spoiled my trip ..

I booked International flights for my husband and myself on 8th september 2012 using ICICI Bank Credit Card for travel( onward journey on 16th oct. after midnight)Bangalore-Bangkok & Bangkok-Phuket(continuous) & Return on 21st oct. from Phuket-Bangkok and from Bangkok-Bangalore on 24th oct.2012 on www.makemytrip.com but I hadn't received the 7% cash back till yet which I was supposed to get. My MakeMyTrip Booking ID is N[protected]. Its more than two months have already passed.I called them also on phone on 15/10/2012 and many emails have been sent to them. I get the reply that the matter has been sent to concerned team and it will be escalated into 72 hrs. The tickets were purchased for Rs. 41,800/-, being my husband retired and both o[censored]s senior citizens, I am escalating this matter to get my cash back which is legally due to me. I don't want that other consumers should suffer like me by their illegal and monopalistic trade practices.

The following mail sent as complaints to makemytrip customer service support and timely action, but no action was taken;
Ref: MakeMyTrip Voucher for Booking ID NP[protected]
Dear Manager,
This is a compliant cum highly disatisfied experience with your service
which is availed by me for the Goa trip with flight+hotel package.

Kindly consider this below mentioned message highly urgent and provide us
the solution urgent basis failing to which I will be very unhappy to post
in all social networking site including facebook and also take this
compliant to consumer forum for action;
1. As pe rthe itinery I was looking for Goa flights where Make mytrip
advised the packaged tour with flight+hotel in a three star propeerty.
2. So I decided to take this experience of Three start hotel package for 3N
+ Round trip for my family
3. As per the makemytrip site page I found "three star property in Goa"
like Sea breeze group in which Sea breeze inn one of the property.
4. I booked the package and after that i have been experiencing terrible
moments in this hotel as below;
a. The hotel doesnt have any security gates in sea breeze inn
b. No restaurant in place
c. Very tiny small swimming pool and umcleaned
d. No room service, nimibar, no internet( even paid), no telephone, no
choice of breakfast, no room facility and even TV facility is meserably
poor with old TV set
e. No place to seat in lobby and also not any space to have rest other
than room which is not having any facility except beds/

So post this observation in recommended "Three star hotel by makemytrip" I
asked reservation staff to talk to Makemytrip to change my hotel to one
actual three star facility and the staff connected to their Sea breeze
grmanager and the lady told that we dontt have above facility but we can
change to another hotel Sea Breeze Candolim which has restaurant.

After that I talked to makemytrip customer executive and requested to
change my hotel to Windsor bay which is three star property having all the
facility and also told that the sea breeze inn is not a secured place to
stay for us as well as my kid unsafe.
But even after 30 mins request and giving correct feedback she did not take
up any measure and ultimately i have been transfered to the Sea breeze
candolim which is again the same set up with one restaurant and one
security guard in place.

5. The facility in Sea breeze Candolim is nothing and some of the issues as
below;
a. The hotel doesnt have one security gates in sea breeze inn
b.restaurant in place and started today evening and one client asking tea
for 1 hr and left without being served
c. No room service, nimibar, no internet( even paid), no telephone, no
choice of breakfast, no room facility and even TV facility is meserably
poor with old TV set and switches are opposite etc
d. The serice guy told they dont have blanket and they cant change
towels for nest three days. They dont provide any water bottle even for the
guest and there is no water jug even kept. No facility for tea maker in
room even

So with above experience in " Three star package " I felt completely
cheated by makemytrip and not only that I am feeling unsecure in this
accomodation with my kid with absolute no facility in hotels recommended by
you as three star facility.
Even the hotel cant be recommended any start but similar to homestay as no
facility is extended by the hotel.


Since I have taken three days package, please look into the matter and
provide me the ready made solution for this by 25th Oct-2012 so that I can
be shifted to good actual three star facility in any part of Goa like
Windsor Bay hotel with facility or else return my money of whole package
for this kind of mismanagemnet and unapproppriate information by your site
and said package
.
One more fact that because of the issue I lost whole day in this getting
one accommodation after paying you in advance which need to be compensated.

Kindly do the urgent action and send me update by 25th Oct-12 morning by 10
AM.
Faling to do any solution to my complaint , i will take appropriate actions
for your misconduct and providing us the unappropriate information as this
can be dangerous at time in terms of security for any family.

Thanks and regards,
[protected][protected]-
After getting their confirmation to act on it I sent message again;

Dear Mr. Vijay,
Thanks for the message.

Let me tell you that even after making such huge expense we feel that we are just staying like ordinary common people whith bare minimum facility.

My family is going thru terrible time and also let me tell you other e xperience in hotel;
1. The hotel serves morning breakfast only bread and omlete and also with rotten butter. When aksed for vegetarian breakfast they said they don't have and gave pieces of rotten banana.
2. The bathroom doesn't have hot water provision 24hr as well as no facility for regulating in wash basin, so couple of times my kid hands got burnt
3. Room is have continuous seepage from top in bathroom

4. No cleaning or change of bed and no tea facility goven

5. We. Dropped one baggage which was also lost in 30 mins in hotel premise.


So with this horrible experience I condemn your irreponssible behavior and this is highly unsecured place to stay with family and kids.
So I request you to act faster and work towards return my total compansation of package else I will ask for very high compensation against such unfair activity by your company.

Regs,
[protected]-
After that even after the continuous follow up to act on this they did not give any alternative solutions as well as refund of money. Kindly act on the same and provide the justice.


S C Agasti
[protected]

I booked a from Kolkata to Hyderabad for 4 members of my family:

Myself, My Wife, one kid 5 years, one infant for Rs: 22,823. Due to some reason I had to cancel the trip. And guess what make my trip does not allow one to cancel tickets for Kids/Infants and I got a refund of 12, 200 only.

Today also my account shows a valid ticket for form 5 years kid and 1 year infant. after nearly 100 calls I was able to reach the customer care but they just stuck to "Sorry" our policy we do not refund / cancel travel dates for kids/infants.

These Cheats should be sued for blatantly cheating customers. Including the ticket details below which shows my two kids still on the ticket......Amazing that people like these still do business.... CROOKS, CHEATS, PATHETIC

E-Ticket
MakeMyTrip Booking ID - NF[protected]
Booking Date - Thu, 23 Aug 2012
Itinerary and Reservation Details

Air India
AI-618

Departure
Kolkata (CCU)
Sun, 28 Oct 2012, 14:05 hrs Arrival
Hyderabad (HYD)
Sun, 28 Oct 2012, 16:00 hrs
Non-Stop Flight
Duration: 1hr 55m
Refundable Fare
Cabin: Economy
Passenger Name Type Airline PNR E-Ticket Number
aditya kunti Child Y5Z1N 098 [protected]
sidhant kunti Infant Y5Z1K 098 [protected]

This complaint is against one of the very know travel agent "Make My Trip" in which I booked the BUS ticket From Mumbai to Indore for November 4th, 2012. The boarding time mentioned on the ticket is 10:00 PM from Teen Hath Naka, Thane and the actual time bus left from the boarding point was at 8:00 PM i.e Two hrs before the time mentioned in the ticket. At 7:50 PM, I received a call from Royal star people, saying that bus is already standing at Teen Hath Naka, Thane and About leave in 5 Minutes.

I booked an online combo offer(Airlines ticket+Hotel stay) for a travel from Hyderbad to Patna and return for 3 (adult) passengers with 'Makemytrip.com'. The total cost amounted to Rs 49,529.00/- date of booking the ticket was Oct21, date of travell was Nov03 , a stay at Patna in the Hotel for ~40 Hrs and travell back on Nov05th,2012. I payed the charges using ICICI Debit card via 'Netbanking'.In the ticket issued(attached) it was clearly mentioned that the cancellation fees/penalty will be Rs. 1000 + Rs. 250 per passenger and not 'per sector'(they call every airport the airplane touches as a sector). When i decided to cancell my trip much ahead of the travel date, they(makemytrip) declared that the cancellation fees would be 'per passenger , per sector' , and that the cancellation amount on ticket alone would be Rs 11250/-. Confirming my cancellation they returned an amount of only Rs 36,756.00/-. So they have deducted an amount of Rs 12773/- in total (considering Hyderbad , Delhi and Patna each as one sector; this includes Rs1523/- as cancellation on Hotel booking possibly as well which also is much ahead of 10% of Rs~6000=Rs600/-). They should have deducted Rs 3750-/ +10% of Hotel Booking charges as mentioned rather deducting three times more than what was mentioned in the issued ticket/policy) . Once i argued on the subject post cancellation request , they issued me another ticket that included this factor- 'per sector'. Intent was only to showcase a changed policy, post my cancellation request and charge more cancellation fees. When i intimated them that I would go for a judicial settlement and that i would caution the public on the evil designs they have, they kept on insisting on their stand and finally a meagre amount per their settlement has trickled into my bank account.I have ALL the mail communication(with correct timelines) which i can share once the case opens. I am ready to abide by their policies but not with their cunnningness which has robbed me of a sizeable amount. Please consider my case as i am knocking the doors of judiciary, seeking justice. My contact phone is : [protected] and my address is : Armoghan Hejazi , # 12-2-717/7 , Nanalnagar, Mehdipatnam, Hyderabad, Pin: 500028.

Note; It is not allowing me to attach my PDF file(the ticket that was issued)and i would produce the same during hearing time)

Sir,
I booked my domestiic flight under ICICI/makemytrip promotion code"ICICIFEST12" for Rs 500/- cash back booking ID: NF[protected] using my icici credit card . After 3 week i checked for my cash back make my trip support person say you are not eligible because this offer is for netbanking user only not credit card. I took screenshot from icici bank offer zone where clearly mentioned that offer is for all netbanking/debitcard/credit card users and sent the same. Now they said this is icici mistake they displayed wrong info.
http://www.icicibank.com/online-services/offer-zone/MakemytripDF.html
Even make my trip validated promo code at the time of booking and they dont have any information term & condition on their website.

So seems chetaing with customers. never go wiith cheaters... Please take action against such cheaters.

Rohitash Bansal
[protected]

Sir/Madam,
I recently cancelled my e-ticket booked from www.makemytrip.com. The ticket was for Rs.3243 and the cancellation charge was Rs.1250. So, the refund amount should have been Rs.1993 but on the refund invoice, it was printed as Rs.1593.
I tried calling make my trip several times but I was not able to get in touch with its customer service. Moreover, this error should not have happened as it is a matter of simple subtraction and I imagine that the computer software used by makemytrip would not make this error. There must be several customers who do not check the refund amount.

I have attached a screenshot of the refund invoice received by me from makemytrip which clearly shows the error made my them.
You are requested to resolve my problem and allow me the refund of Rs.1993.00 which I am entitled to.

Thanks & Regards,
Rishab Agrawal
(Advocate)
Ph : +91 [protected]

i was denied accommodation in a hotel in goa on the 21st oct against a confirmed hotel voucher bearing idNH[protected] Although the amount was refunded i hold MAKEMYTRIP responsible for the mental agony and embarrassment i had to undergo .i would like to request people with similar bitter experience to join and help me in my endeavor to teach MAKEMYTRIP a lesson by legal means

Dear Team,

This is regarding flight booking : NF[protected] done through makemytrip.com on 29th of october. I booked the flight at 1:00 PM for which I got the confirmation mail from makemytrip at 1:10 PM. However I did not get the E-Ticket which should be delieverd within 30 minutes of ticket booking. After waiting for more than 1 hour, I called up the makemytrip.com. however they culd not help and said to wait for 24 hours before getting any status on the ticket. I had to go on 1st of november and since i was unsure of whether the ticket was booked or not, i went ahead and booked another ticket.

After 3.5 hours of booking with makemytrip I got my ticket. However now i want to cancel this ticket as i already booked another ticket because i was unsure whether this ticket was booked or not. But the makemytrip guys are chargin me penalty of 1250 rupees as cancellation fee. my concern here sir, is that it was company's fault they did not generate the tiket in the said time window of 30 minutes , the again when i called customer care they could not provide any satusfactory response. this is a clear case of bad service and on top of that they are implying the penalty on me. the comapany should born the penalty as it was a fault at their side and caused me a great deal o[censored]nconfort

please take appropriate action on this


regards
Jitendra
+91 [protected]
b

I had made this booking with ICICI offer of 500 cash back (ICICIFEST12). When I called after the booking, I was told that it would take 10 days. It has been more than 10 days but I still don't see the cash back. I then wrote to the customer care and they replied that the cash back is not available because as per the terms, the payment should have been through net banking and not via ICICI credit card. This is laughable because as per the terms, payment CAN be made by either net banking or credit card or debit card. (details of terms available at http://www.icicibank.com/online-services/offer-zone/MakemytripDF.html.

They now claim that it was a mistake but still refusing to give the cash back. A quick search on internet reveals that they have been engaging in such practice frequently.

Reference ID[protected]
Booking ID NF[protected]

I filed TDR for makemytrip.com booking ID — NR[protected]PNR:[protected]). Two tickets were in RAC and two were in waiting list. The TDR was filed for all the tickets even before the train had started. This was on June 01,2012.

Hyd-Tirupathi ,4 tickets total amount — 4300Rs, travel date- June 01,2012

Today it’s 15-Oct,2012. It has been 140 days since the TDR was filed. I am still awaiting the refund on my creditcard.

I must called their customer service no atleast 30 times and everytime I was told I would be called back within the following 72hrs. I was never ever called back.

10 days ago I had an argument with a person named Atish Bhatia. and he sent me an email saying I would get 50% of the total amount within 12 working days following 19-Sep-2012. I never received any amount.

The worst part is there was refund of 538Rs on my creditcard on 17-Sep-2012 from makemytrip.com, yet none of them has a clue where it came from or why.

I contacted railways for the refund status for this pnr and was told TDR was never filed. It looks like Makemytrip.com has botched up tdr and trying to fob me off forever.

I feel legal recourse is the only option as it seems makemytrip.com has no interest in refunding my money. Bloody cheats!

I booked my bus ticket at makemytrip.com. My travel date was 13th October 2012. When I contacted bus operator for my boarding point & time, they told me that your ticket was not booked. I have the confirm ticket from makemytrip which is attached for ready reference. Then I contacted makemytrip for the same issue so they told me that because of technical error it was happened but your ticket is confirmed in non-ac bus instead of AC bus and was offering me Rs. 100/- gift voucher for their technical error which was accepted by me.

When I reached at my boarding point before 20 minutes of my bus departure time, Bus operator told me that makemytrip has canceled your ticket. I was shocked when I heard that. It was ridiculous. Makemytrip has canceled my ticket without informing me. I had called makemytrip at same time, they told me that bus operator has cancelled the bus. But I was traveling by the same bus by purchasing ticket from bus operator.

I cant believe that makemytrip such a big name in online booking had done that kind of things to me.

I really need to know why it was happened and what should i do for the same?

Regards,
Mahendra More
Mobile:[protected]

I conatcted Makemytrip for Goa package from Chandigarh, received mail showing package with flights from Delhi. I again asked for Chandigarh to Goa and return flights through mail and telephone, but they insisted there's no option available and asked me to confirm package and book Chandigarh to Delhi & return flights seperately. I confirmed deal for Rs.98000 and now Chd to Delhi & return flights will cost me around Rs.30000, thus taking my package to Rs.128000. Now, after paying 50% advance, I came to know that there's one Indigo flight at approx the same time and with much less fare from Chandigarh to Goa. If I had booked this flight along with Hotel independently without their help, I would have done it in Rs.108000. Now, I'm feeling cheated as I'm losing Rs.20000 by getting a deal from Makemytrip, rather than getting any benefit from the deal.

Hi team,I was cheated by makemytrip.Com on 30th september I was cheated with makemytrip team member in their own chat room box with mr.Kapil chhaperwa,he was chatted with me arround 2 hours.I ask him a budget package of 10000.He has given me a package to kerala 2nights and 3 days with pick up and drop for a couple.I was satisfied with his chat and later I paid amount through sbi net banking and then I got vouchers in that I have seen there is no pickup and drop and later I called to mr.Kapil "no reply from him.And I called to call center executive,they promised me they will take action, you go for trip and we pay for transportation and they will take action to the person who booked my trip.Repeatedly iam talking to them but no response,iam unsatisfied to their package.I feel they are doing wrong promises while booking no guidelines and no commited promises,please help to have justice to me.

My details:
makemytrip booking ID - in1209b22825
wrong promised teller mail ID and mobile number:kapil.[protected]@makemytrip.Com,[protected]
my mobile number:[protected],[protected].

I canceled a flight from USA to India in June 2012 due to medical emergency. All hospital verification documents were supplied to Makemytrip, and I was told by numerous agents that the matter would be resolved and we would receive a full refund. I have since called at least 10 times, filed online complaints, but 5 months later, still no refund, despite continued promises. They are experts with delay tactics. I am now looking at legal alternatives.