MakeMyTrip India Complaints & Reviews

Ticket were booked in www.makemytrip.com on[protected] against booking ID: NF[protected], booked amount 13263/-. The ticket were cancelled on[protected], cancellation fee 2000/- refund amount Rs 11263/-.

Makemy trip refunded only Rs 4813/- out of Rs11263/-. for remaining amount, they said refund was done on same date and need to be checked in bank.
I called make my trip more than 5 times but everytime makemytrip customer care executive gives same reply " your problem is important to us and it will be settled in next 72 hrs. Every 72 hours has counted me to more than one month, when asked to put to some senior, they started rotating amoung themselves. After 5 calls, I was asked to submit bank statement of 3 month, when submitted, I received email asking for bank details which was provided to them. After 3 to 4 days when asked about refund status, customercare executive started saying bank statement is not readable and ask them to give in soft copy 'pdf format file'.

Makemy trip is a fraud company which I came to know only after facing it. On many website there are complaint against make my trip and their customer care executive hold you for more than 45 mins to 1 hour when enquiry with them.

I booked my 02 days vacations at Munnar in Hotel Munnar Inn via M/s makemytrip. It was a nice stay but i didn't get what i desired. I browsed the net for about a week before planning my stay at Munnar and after going through numerous pics and availability as per internet records of makemytrip site i zeroed on hotel Munnar Inn and got it booked. But to my utmost surprise, just few days before my scheduled booking i received a call from make my trip agent saying that my booking has erroneously been done at Munnar Inn and as there is non-availabilty of room at Munnar Inn so i was asked to shift to another hotel.Although, the other hotel i.e.hotel Mermaid Inn was arranged by makemytrip only, but it wasn't compatible to the hotel Munnar Inn(comparing the pics of Munnar Inn that were displayed on net). This of-course is a matter to be viewed with serious concern. If rooms are not available then it must be immediately updated on the online booking site too and shouldn't display any existing vacancy.

I have booked a return ticket from Makemytrip (Booking ID: NF[protected] from Mumbai to Lucknow and return via kingfisher airlines. i was informed that my flights are cancelled and I will get full refund for that sector and no alterante option was given.

Now make my trip is not processing my refund(only half refund has been made).

They have told me that they are going to reply to my query in 24 hours on so many previous occasions however I did not recieve any call back from them or any email on the same. On toll free no i have made cal more than 3o times(i hav my phone details as a proof). They have told me that they are going to refund in 72 hrs many times but never made it.

It is so frustating how make my trip functions and its license as an agent should be cancelled. I would like to have my refund along with the exemplary damages for the trauma that I had go undergo till date.

While booking the flight, MAKEMYTRIP charged Rs 2574 as taxes. Unfortunately I missed the flight. Airline is saying I was noshow for the flight and can only refund the tax amount which as per them is Rs 692/-. The booking ID is NF[protected].

Passenger Names Type Base Fare Taxes & Fees Total
Mohammad Waseem Akhtar Adult Rs. 3520 Rs. 2574 Rs. 6094

Payment Details
Total Fare Rs. 6,094
________________________________________
Total Amount Charged (rounded) Rs. 6,094

How can the tax be Rs 2574/- at the time of booking but Rs 692/- at the time of refund. MAKEMYTRIP is clearly doing some sort of fraud here. I tried to get an answer on this question of difference in tax amount while booking and refund, but MAKEMYTRIP did not provide answer, instead just kept on repeating the same thing again and again, saying airline tax is Rs 692/-.

I just hope no one else is cheated like me by these fraud websites.

I have refered " Make My Trip" to my German friend Mr. Andreas Rieche , he has booked the vacation : Reference ID :[protected]. The booking for complete trip was made in January 2012 for the tour in Febuary 2012. The package includes 2 flights (Pune - Delhi/ Jaipur- Mumbai) as well as car for Delhi/ Mumbai and overnight accomodation at Delhi / Agra/ Jaipur . The order was cater by the executive name Mr.Deepak Kull ([protected])

On[protected] Mr.Andreas Rieche & Mrs. Anke Rieche started the journey in pune with big surpise, the flight pune- Delhi which was included int he package they have booked in Jan 2012 was wrongly cancelled by make my trip in Jan 2012 itself . Early morning with big surpise and upset they tried to find out what went wrong and called make my trip office and no proper response and he ended up in spending CHF 200/- as mobile phone charges. The executive of make my trip informed him there was a mistake done at Make my trip and told them they have fixed it , but got information from Jet Airways nothing happended. They ended by in buying new tickets for lump sums Rs.43,168 ( for both Mr. Andreas Rieche & Mr. Anke Rieche)

On refered to make my trip they informed him they will refund the tickets on submission of the new tickets and after submittion of new tickets they got only the refund Rs.7,186 on[protected] and still they yet to get Rs.35,982 , no apology make and inspite of regular remainder through Mail by Mr. Rieche and me and telephone call to Mr. Deepak kull . No response from make my trip

It is very bitter experience and very poor service response .

Totally we upset and we need to file a customer complaint against make my trip about the cheating and poor service

Kind regards,
P.Raghul Raj
Managing Director
Athi Parasakthi Alloy steels Pvt ltd
Coimbatore - 641 104
[protected]@apalloysteels.com
Mobile [protected]

From last 6 months whenever i try to make any booking through makemytrip, my tkts never get booked before 3-4 attempts and my money remains with makemytrip for 6-7 days. I must have paid atleast 2000 to 3000 Rs as interest to make my trip against the refundable float.

But yesterday was the worst, i arranged for Rs 10000 for flight booking and have to go to delhi for urgent work, my total money got deducted including return flight and booking was unsuccessful. Now i cant go for my urgent work as i'll have to wait for my money refund, where as i requested call centre to book fresh tickets against my money with make my trip. But nothing happened. i guess they are doing it intentionally , just to have money in float and earn free interest from customers money. this is highly unethical of the company like make my trip.

I would never book my tickets through make my trip again.

booking ID:NF[protected]

I would like to bring to your notice the horrible experience that I have to face while departing from Manali to Delhi via bus booked from MMT… I had booked two Volvo bus tickets (City Land Travels) MMT for Apr 8, 2012 i.e., last Sunday… for me and my wife accompanied with my one year old kid…

At the time of boarding the bus, it was noticed that the bus was not Volvo it was just a sub-standard AC bus… without having enough sitting space, foot rest etc… The fact was immediately brought to the notice of bus operator presented in the bus… he immediately denied to entertain any complain regarding this… then with no option… I had contacted MMT at[protected] contact number printed on the bus ticket… one MMT executive picked my call and after getting my complain… he replied me that will revert you back after getting bus operator revert on this…. Again after around 30 minutes.. I got call from[protected]Mr. Rakesh from MMT)… he told that bus is Volvo not other than this as per the bus operator… it was totally rubbish… how can a person sitting at Delhi blindly lied… to prove the quality of bus… it had taken pics of the same… The same is attached for your reference…

Ultimately I had to board the bus… as I had to report to my office to the next day morning… leaving no option to get ride to resulted problem.

Apart from this… when I booked this bus.. I was totally relied on the information displayed on the MMT site (www.makemytrip.com).. For your ready reference, I am attached bus ticket mailed to me by MMT…

By virtue of sub-standard bus.. me and my family (including my one year old kid) had to suffer physical and mental disturbance during my entire journey from Manali to Delhi… How can this be compensated… I have gone for vacation only for the sake of pleasure and to feel my family relax.. which was totally ruined by your act…

Not after this… your guy.. (Mr. Rakesh).. has promised to get back to me within 48 hrs… but till date nothing happened…

I have booked ticket from MMT… as I was in the impression that you guys are making travelers happy during their planned vacations… but nothing materialized…

A Distressed Traveller

Deepak

--- On Sat, 4/7/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: Deep.[protected]@makemytrip.com, share.[protected]@makemytrip.com
Date: Saturday, April 7, 2012, 9:54 AM


Called make my trip to know what 's happening on my camplian as I have been following this snice 29 Feb .gautam kumar ext 9510 again couldn't connect me to Kajal or Rahul Aggarwal ..Atlest expect a service and not such behviour .poor follow up and service .

--- On Sat, 4/7/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: Kajal.[protected]@makemytrip.com
Cc: Deep.[protected]@makemytrip.com, share.[protected]@makemytrip.com, [protected]@consumergrievance.com
Date: Saturday, April 7, 2012, 9:31 AM


Till date no contact made by make my trip..

Listen to recordings for ur poor service

Booking ID No.: IN1203B06296
Subject of my mails: IN1203B06296-B2C-OFF-Air Domestic
I was under the process of booking a ticket from Guwahati to Delhi on 26th Feb, but due to some connection problem, the transaction got failed from
makemytrip's end, whereas my bank deducted the amount. The ticket was *not booked*,and Rs. 4377 was deducted from my account. I had already spoken to their 4-5 service executives, but didnt get any positive response. I mailed them some 10-15 times, and the only reply I got was I will get the refund in next 72hrs. The last mail said they have forwarded it to the payment gateway for reversal of the amount, but its been 10 days, and I haven't got my refund back.
As it is a consumer platform, I request the attention of make my trip officials to please look into the matter at the earliest for my refund.

Regards,
Hasleen

I have booked a flight via makemytrip from bangalore to Gwalior for 24th Feb 2012.
But as the flight was cancelled so makemytrip assured me that my whole money (16004 Rs.) will be refunded back and the process will take 5-7 working days.
I received this communication from makemytrip on 23rd Feb and after that I received only 1116 Rs. on 29th Feb.
After follow up multiple times there was one more refund of 4949 Rs. on...

I have booked a ticket for Delhi -Dubai (one way)thro make my trip.com having booking ID-NN[protected] on 11.02.12 for journey dated 28.03.12 with total cost of 6826.00.My journey was confirmed thro IT_41 with kingfisher airline PNR-COUTTD.

2 days prior to my journey i.e on 26.03.12 ,when i asked the flight status it has been communicated by KING FISHER and MAKE MY TRIP both that the said flight is unoperational-only full refund shall be made to.No alternative flight can be arranged.

even after many request they have not done any arrangement for my journey to either there or any other flight.
Make my trip replies that we are agent it is carrier (KINGFISHER)responcibility to give alternative flight.

My ticket was booked more than one and half month back.NOW on 26.03.12 all tickets has become very costlier.

Finally i have purchased cheapest ticket available with make my trip on 26.03.12 for the same journey date of 28.03.12 with cost Rs 15440.00.(booking ID-NN[protected],Indigo airline 6E-21 PNR-QDV2CE)

last minute cancellation has put me in lot of harrasment and the additional money[protected]=8614)what i paid extra with the compensation of harassment must be paid to me.

ASGAR ALI
HNO_407,GF,I.P.COLONY,FARIDABAD
MOB-[protected]

sir/madam,

i have booked a round trip from Lucknow to Mumbai from make my trip online. the booking id is: NF[protected]. i would like to launch complain about the misguidance and inconvenience faced by us due to them.
firstly, on the on the of my travel dated 24th march 2012 i received a mail( attachment provided) that my flight has been cancelled but after rechecking from airport i found they misguided. i have launched complain for a feedback for returning flight. i was promised to receive a confirmation call within 24 hours. no such call was received by me.
secondly, when again i called them on 25th march 2012 i was told my returning flight was in-operational which was scheduled for 29th march 2012. i was told to cancel the flight and no re-routing was possible. n apply for refunds.

i did as was told.but after wards when i checked with my airlines they said i could have re-routed my flight to Delhi.

AS A RESULT OF THEIR MISGUIDANCE I HAD TO PAY TRIPLE THE AMOUNT PAID for new booking. i want you to take strict action and consider my compensation.

regards.

please note that I vivek gandotra has not yet received the refund amt of rs.5307/- against a hotel cancellation whose cancellation ref # is IN1203R0079723.this was for a hotel booking in hotel monal at Dalhousie from 28/03/2012 to 02/04/2012.the expected refund date against the cancellation was 28/03/2012.but till now I haven’t received it. What is the cause of such a delay? The hotel booking id is: NH[protected].
The foll are the details:
Name of customer: VIVEK GANDOTRA
HOTEL BOOKING ID: NH[protected]
HOTEL CANCELLATION REF #: IN1203R0079723
REFUND AMT: RS. 5307/-
HOTEL NAME: HOTEL MONAL
PLACE: DALHOUSIE
CUSTOMER BANK ACC DETAILS;
NAME OF BANK: H.D.F.C. BANK
ACC TYPE: SAVINGS
SAV ACC # [protected]
MICR #[protected]
IFSC Code: HDFC0000079.
PLEASE INITIATE THE REFUND PROCESS A.S.A.P.
THANKING YOU,
VIVEK GANDOTRA
[protected]

--- On Wed, 3/28/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: Kajal.[protected]@makemytrip.com, [protected]@makemytrip.com
Cc: deep.[protected]@makemytrip.com, [protected]@yahoo.se
Date: Wednesday, March 28, 2012, 6:32 PM


No contact till date ...What happened are you guys unable to contact and solve issues ...Till date no effort made by you or your team




From: Kajal Devi <Kajal.[protected]@makemytrip.com>
Subject: Automatic reply: Fw: VB: Flights status [Reference:[protected]]
To: "Siddharth Khubchandani" <[protected]@yahoo.com>
Date: Saturday, March 24, 2012, 12:14 PM


Dear Sir/Madam, Thank you for contacting MakeMyTrip. I am currently out of the office and will be available on 26th Mar, 2012. I will review your message following my return. If you require urgent assistance, kindly call us on[protected],[protected] or[protected]. Thank you for your co-operation. Yours sincerely, Th Kajal Devi Team-Customer Delight kajal.[protected]@makemytrip.com[protected][protected]-------- India Toll Free:[protected]From MTNL & BSNL Lines) India Toll Free:[protected]From all Major Mobile operators) Postal Address:MakeMyTrip India Pvt. Ltd.,
Tripper Villa,Tower A, SP Infocity,243, Udyog Vihar ,Phase 1,Gurgaon, Haryana - 122016 ,India



--- On Sat, 3/24/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: Kajal.[protected]@makemytrip.com, [protected]@makemytrip.com
Cc: deep.[protected]@makemytrip.com, [protected]@yahoo.se
Date: Saturday, March 24, 2012, 12:14 PM


Post standard message of sorry no follow up done by kajal or make my trip.Amazing service

--- On Fri, 3/23/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: "Kajal Devi" <Kajal.[protected]@makemytrip.com>
Cc: share.[protected]@makemytrip.com
Date: Friday, March 23, 2012, 5:44 PM


Dear Ms Devi

I have been reciving calls today on both the numbers not sure why you faced this issue .You can call me anytime tomrrow on 95454

Regards
Harish

--- On Thu, 3/22/12, Kajal Devi <Kajal.[protected]@makemytrip.com> wrote:


From: Kajal Devi <Kajal.[protected]@makemytrip.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Thursday, March 22, 2012, 8:01 PM


Dear Mr. Karam,





Greetings from MakeMyTrip!





At the outset, we sincerely apologize for the unpleasant instance. This is not in accordance to our service standards nor do we expect any such practices.

We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction.

I tried to reach on the listed but could not receive a response.



With reference to your mail, please share us your alternate contact number along with the convenient time so that we would resolve accordingly.



We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.



I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.





Yours sincerely,

Kajal Devi

Team-Customer Delight

Kajal.[protected]@makemytrip.com

[protected][protected][protected][protected]-------

India Toll Free:[protected]From MTNL & BSNL Lines)

India Toll Free:[protected]From all Major Mobile operators)

Postal Address:

MakeMyTrip India Pvt. Ltd.,
Tripper Villa
Tower A, SP Infocity
243, Udyog Vihar
Phase 1,
Gurgaon, Haryana - 122016
India





From: Siddharth Khubchandani [mailto:[protected]@yahoo.com]
Sent: Thursday, March 22, 2012 10:59 AM
To: Service; share.feedback
Cc: Deep Kalra; [protected]@yahoo.se
Subject: Re: Fw: VB: Flights status [Reference:[protected]]

Poor service I have been following snice 29 Feb .Waiting for your busy managers to call .

I am back in DELHI .In case you are intrested call on 94



Regards

Harish

--- On Sat, 3/17/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: Re: Fw: VB: Flights status [Reference:[protected]]
To: deep.[protected]@makemytrip.com
Cc: [protected]@makemytrip.com
Date: Saturday, March 17, 2012, 7:04 AM







Your feedback has been submitted successfully.

Your Reference ID : #[protected]

--- On Fri, 3/16/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:

No repply no contact till date .
From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: Fw: VB: Flights status [Reference:[protected]]
To: deep.[protected]@makemytrip.com
Cc: [protected]@makemytrip.com, rahul.[protected]@makemytrip.com, [protected]@yahoo.se
Date: Friday, March 16, 2012, 2:30 PM

Goodeveing Deep





I have been chasing with your compavy snice 29 Feb requesting them incase there has been any shedule change in my booking .Pls ref to my email below till date I have not recived any reply from your company .Finally on monday my nice contacted your company and spoke to Bharat in delhi office and released that my fear was correct that there has been a change in my flights by the airline .i am not upset about the change but have a concern that your company never responsed to my mails and when I had requested Bharat to send me my e-tkt he did send .I had also requested him to contact me to Manoj (TL) or Rahul ( Manager) for which he said that they are not avaiable and will call me.This never happened .Later on 13 March I again called your company and got contacted to your chandigarh office where we got contacted to Navpreet who send me the tkt and connected me to her Tl Amanpreet totally useless.She had promised me that she will contact me to her manager or arrange a call back till 6.00 pm which never happened till date .This is not the frist time when make my trip has not informed me about my schedule change.I used your company in Dec and was flying with kingfisher and faced issues regarding the same issue .Even then nobody informed me about my change .

Few questions



Why should i pay service ffee when nobody bothers about the my bookings

Useless mangers.



Currently I am in blr incase you guys are intrested in talking to me pls call my nephew Siddharth on [protected]

Regards

Siddharth










----- Forwarded Message -----


----- Vidarebefordrat meddelande ----
Från: Harish Karam <[protected]@yahoo.se>
Till: MakeMyTrip <[protected]@makemytrip.com>
Skickat: måndag, 5 mars 2012 16:06
Ämne: SV: Flights status [Reference:[protected]]

Dear Sir

Soon, I will be leavng For India, So please rescheduleds my flights from delhi on 16mar after 15: 00 hour and back from Bangalore on 21st march to delhi after 17:00 hour. Please send me new E-ticket.

Thanking you

With Regards

Harish



Från: MakeMyTrip <[protected]@makemytrip.com>
Till: [protected]@yahoo.se
Skickat: onsdag, 29 februari 2012 13:43
Ämne: Flights status [Reference:[protected]]






Response

Dear HARISH KARAM, Thank you for contacting MakeMyTrip.com. A Reference ID[protected]

has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).



Warm regards,
Team MakeMyTrip.com


P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)

Respected Sir/Madam,

I am Navneet Gupta and I had taken a holiday honeymoon package (Amritsar and Dharamshala) from your company.
My booking ID no. is - IN1203B07263
My date of booking - 13/03/2012
Guest Name - Navneet Gupta
Amount Paid- Rs.51,000/-

This package was suggested to us by your executive Mr. Harjeet Singh (Extn : 3877 | Deskline :[protected] | E-mail : Harjeet.[protected]@makemytrip.com)

1.
When requesting him for this package, I had clearly mentioned that I would like to be put up in good and esteemed hotels which are professional and offer the BEST service possible. I also specified that I would like an Innova vehicle with AC and which is in smooth and good working condition alongwith a driver cum guide who was well versed with all the roads and places that were mentioned in my itinerary. Mr. Harjeet was clearly told by me that money is not a constraint and I should be provided with a value for money package since it was afterall my honeymoon trip.

I am really disappointed to share with you that none of my requests were met.

Mr. Harjeet had told me that the Makemy trip team first goes to the hotels registered with your company, inspects them in all departments and only then after satisfaction provides them to customers.


a) Service Voucher no. - H[protected] Dt. 14/03/2012
Hotel Name - Hotel Ritz Plaza, Amritsar (PB)

When my wife and I reached this hotel, we were not even offered a welcome drink or even a warm welcome. Mr. Harjeet had mentioned that we would be receiving a welcome drink on arrival.
Secondly, the quality of food and the variety of food available for hotel guests is third class. Even the local Punjabi dhaba provides much better hygienic and tasty food alongwith a warm welcome.
Thirdly, when we requested at the reception for shower cap or toilet soap we were refused the same in a rude manner.
The room service of this hotel was very poor. The restaurant staff and their service was very time consuming and incomplete. Moreover, the staff did not even know how to communicate properly in English.

2.
b) Service Voucher no. - H[protected] Dt. 14/03/2012
Hotel Name - Spring Valley Resort, Mc Leod Gang (Dharamshala) - H.P

Mr. Harjeet had booked a VIP room for my wife and me in this hotel. The staff at this hotel upon our arrival were hesitant to carry our bags. Here too we were not offered any warm welcome or welcome drink on arrival. The rooms of this hotel are really pathetic. There is no lift available in this hotel. This hotel does not even have a locker to keep valuables. The hotel is located at such a place where there are no good hotels or restaurants nearby in the vicinity. We needed a car to travel to a decent hotel for food that was 2 kms away. The only saving grace here was that the food served to us was tasty and hygienic. There are 2 plug points only in the room. One is for the TV and second for the refirgerator. We had lot of problem to charge our cell phone and the room heater provided by the hotel due to non-availability of more than 2 plug points in the room. The VIP room we had paid for was not given to us. We were put up in a normal room. Due to a bus full of tourists who had checked into this hotel at the same time as us and were allotted rooms above us, we had a sleepless night as they were very noisy and cooking food besides constantly dropping things on the ceiling of our room. We called up the Reception twice and placed a complaint but to no avail.


3.
c) Taxi Voucher no. - C[protected] Dt. 14/03/2012
Company Name - R.K Tourism Pvt. Ltd., Chandigarh (PB)
Travel City - Amritsar and Dharamshala

Upon arrival at Ram Dass Jee, Amritsar airport, we were looking out for the person who was sent by this company to receive us. A lot of time got wasted due to him not having a Name Board
(placard) bearing my name on it. The next day another driver came to the hotel to pick us up for sightseeing. This person did not have his duty job card, vehicle R.C. Copy, driving license, pollution certificate of the vehicle, vehicle insurance, etc. The Innova provided to us was not comfortable at all. The driver used to not even clean the car from inside/outside on a daily basis.
The driver provided to us did not know any of the roads of Himachal Pradesh. He had never been to Dharamshala or Mc Leod Gang before. This was his first trip to these places of his life. Fortunately, I have been to H.P earlier and that is how I knew the roads and that helped me a lot.

Regarding this driver I had spoken to R.K Tourism department on phone from Dharamshala. Even yet, he failed to help us. He promised me that he will talk to the driver and explain everything but still the driver was totally new to the city and 'lost in wonderland'. Due to this there were many places that we wanted to visit but we could not do so due to the lack of knowledge of our driver. The driver given to us had a mobile phone which he would switch on at his convenience to speak to his near n dear ones. Most of the time he would keep his mobile switched off and tell us that there is no balance in the phone. The WORST dilemma was that he would tell us to walk all the way back to his car parking stand and would refuse to pick us up eg. from the main market place. Due to this my wife and I had to walk and walk and walk for miles and climb several hills resulting in severe knee pain and cramps for her.

Regarding Mr. Harjeet Singh, I would like to say the following: -

1. I called Mr Harjeet many times on this no.[protected] but he would never pick up the call. Instead, some one else would pick up the phone and tell us that Mr. Harjeet is busy in a meeting/having lunch/in the toilet, etc. Like this I was being mis-lead throughout my trip. Nobody cared to help us or even to listen to our problems on the phone from your Customer Care department. When I called on your Customer care no., I was told that the package has been provided and nothing can be done now. Daily, I tried to call Mr. Harjeet nearly 100 times, but he would pick up my phone after seeing my no. displayed on the caller ID and cut it without speaking to me. Since I was on roaming, I have been heavily charged for these calls.
Please enlighten me as to who would pay all my phone bills?

I have never seen such a worst employee in any company in my whole life. When he wanted me to buy the holiday honeymoon package, he would persistently keep on calling me. However, now he is ignoring me completely and perhaps even feeling embarassed to answer my calls. Is this how you deal with all your customers? If this is how you deal with all your customers, then I have to only say this that I will be going to the Consumer Court and take legal action against your company. In future, I will never advise anyone to buy a holiday package from Makemytrip as I feel you are experts in breaking a trip rather than making a trip. I am going to post this mail on all social websites.

I am sending my mail in writing to your Head Office in Gurgaon.

I am eagerly awaiting your reply. I think that the least you can now do for me is to refund me all the expenses paid by me for my honeymoon holiday trip.

Kindly ensure that justice is done to us and full re-imbursement of my honeymoon package provided to me.
Thanks and regards,


Navneet Gupta.
BALI BHAVAN, Road No:4, Sub Plot No:7,
Kalyani Nagar, Behind Bank of Baroda
PUNE - 411006
M- [protected] / [protected] / [protected]
E-mail Id: guptanavneet.[protected]@gmail.com

I have purchased international flight tickets from makemytrip.com booking with the full amount of Rs78896 for two pax and the flight was kingfisher airlines, but as per current problems going on with the airlines the flights have been unoperational, after calling and mailing several number of times to makemytrip i was only informed about the cancellation refund and after deducting charges i just got intimation of mobile message of Rs62296 will be processed( so i have to bare charges for no reason) but till date i have not recieved the full amount of refund and when i call makemytrip they just say i will be informed and all the to wait and wait, The flight is still on 28th which are unoperational so it is also not that the date has passed and the flights were there operating but the agent-MAKEMYTRIP.COM is holding my refund and not passing on to me for no reason despite of emails and calls made. I WOULD NOT AT ALL RECOMMEND MAKEMYTRIP TRAVEL AGENT as when you call them for after sales services they are not interested at all but while selling they are only interested to take money and forget it. TILL DATE 23/03/2012 I HAVE NOT RECIEVED MY FULL REFUND and neither MAKEMYTRIP.COM is confirming to give me full refund, I AM GOING LEGAL to sue this company.

Why should I pay for the service fee when the company don't treat the customers well .Don't reply on emails ?Don't advise about the schedule change


--- On Thu, 3/22/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: Re: Fw: VB: Flights status [Reference:[protected]]
To: [protected]@makemytrip.com, share.[protected]@makemytrip.com
Cc: deep.[protected]@makemytrip.com, [protected]@yahoo.se
Date: Thursday, March 22, 2012, 5:28 AM


Poor service I have been following snice 29 Feb .Waiting for your busy managers to call .
I am back in DELHI .In case you are intrested call on [protected]

Regards
Harish

--- On Sat, 3/17/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: Re: Fw: VB: Flights status [Reference:[protected]]
To: deep.[protected]@makemytrip.com
Cc: [protected]@makemytrip.com
Date: Saturday, March 17, 2012, 7:04 AM





Your feedback has been submitted successfully.

Your Reference ID : #[protected]

--- On Fri, 3/16/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:

No repply no contact till date .
From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: Fw: VB: Flights status [Reference:[protected]]
To: deep.[protected]@makemytrip.com
Cc: [protected]@makemytrip.com, rahul.[protected]@makemytrip.com, [protected]@yahoo.se
Date: Friday, March 16, 2012, 2:30 PM


Goodeveing Deep


I have been chasing with your compavy snice 29 Feb requesting them incase there has been any shedule change in my booking .Pls ref to my email below till date I have not recived any reply from your company .Finally on monday my nice contacted your company and spoke to Bharat in delhi office and released that my fear was correct that there has been a change in my flights by the airline .i am not upset about the change but have a concern that your company never responsed to my mails and when I had requested Bharat to send me my e-tkt he did send .I had also requested him to contact me to Manoj (TL) or Rahul ( Manager) for which he said that they are not avaiable and will call me.This never happened .Later on 13 March I again called your company and got contacted to your chandigarh office where we got contacted to Navpreet who send me the tkt and connected me to her Tl Amanpreet totally useless.She had promised me that she will contact me to her manager or arrange a call back till 6.00 pm which never happened till date .This is not the frist time when make my trip has not informed me about my schedule change.I used your company in Dec and was flying with kingfisher and faced issues regarding the same issue .Even then nobody informed me about my change .
Few questions

Why should i pay service ffee when nobody bothers about the my bookings
Useless mangers.

Currently I am in blr incase you guys are intrested in talking to me pls call my nephew Siddharth on [protected]
Regards
Siddharth







----- Forwarded Message -----
From: Harish Karam <[protected]@yahoo.se>
To: Tina Karam <[protected]@yahoo.com>
Sent: Thursday, 15 March 2012 8:17 PM
Subject: VB: Flights status [Reference:[protected]]



----- Vidarebefordrat meddelande ----
Från: Harish Karam <[protected]@yahoo.se>
Till: MakeMyTrip <[protected]@makemytrip.com>
Skickat: måndag, 5 mars 2012 16:06
Ämne: SV: Flights status [Reference:[protected]]

Dear Sir
Soon, I will be leavng For India, So please rescheduleds my flights from delhi on 16mar after 15: 00 hour and back from Bangalore on 21st march to delhi after 17:00 hour. Please send me new E-ticket.
Thanking you
With Regards
Harish


Från: MakeMyTrip <[protected]@makemytrip.com>
Till: [protected]@yahoo.se
Skickat: onsdag, 29 februari 2012 13:43
Ämne: Flights status [Reference:[protected]]



Response
Dear HARISH KARAM, Thank you for contacting MakeMyTrip.com. A Reference ID[protected]
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).



Warm regards,
Team MakeMyTrip.com


P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)

Hello Sir/Mam,
My name is Someet Singh. I booked my vacation to Jaipur on 28th Dec, 2011.Which includes my hotel and flight fare. Any how my flights got canceled and airline people refunded my money back but Make my trip people are not refunding my money.
Its being 2 months i kept on calling but every time they give me new reference ID to me but they are not in mood to refund my money.
My booking ID for the vacation in make my trip is :-NP[protected].
In response to my again and again complaints the gave me my complaint reference ID's :-
1.[protected]
2.[protected]
3.[protected]
These are some of the reference numbers, but they are not refunding my amount. the amount is of 5670/-
hope an early reply from your side.
Thanking you.
SOMEET SINGH.
[protected]

DEAR SERVICE-- MAKE MY TRIP,
I HAVE BOOKED FOLLOWING FLIGHT TICKET TODAY, PAYMENT OF RS 13586 HAS BEEN DEDUCTED, BUT BOOKING MAIL NOT RECD. PLEASE CONFIRM
Make my trip service section assigned me the complaint Reference ID[protected]
Please confirm us, so that we can book the air ticket, if it is not booked.
PAYMENT TRANSFER DETAILS ARE ;-
PAYMENT DATE: 18.03.2012
THROUGH NET BANKING STATE BANK OF INDIA
BANK TRANSFER DETAILS
NF[protected] IG97740557 TRANSFER TO [protected] MAKE MY TRIP ( India ) Pvt. RS. 13586.00
DIVYANSH RAJPUT BOOKED FOR TO & FRO DELHI - BANGLORE BY FLIGHT
GOING ON 05.05.2012 ( S 2 237- JETLITE )
RETURN ON 07.05.2012 ( 6 E 144 INDIGO )
R.K.PANDEY ( [protected]@omifco.com )

Reference ID: [[protected]] INW1202Q0020989-la for my holiday package from Make my trip

I had planned a holiday for Kashmir and booked a package with Makemy Trip. I was asked to pay 50% advance and the remaining 50% one month before the journey commenced. However, I wrote to the company executive and they agreed that the balance money could be transferred after the tour was completed. Since this was not confirmed in writing, I sent an email to the company telling them that I would avail the package only when this condition was met.

After receiving my email, the company sent me the itinerary and the booking code and asked me to pay the balance within 30 days. I objected and called the senior official and asked them to cancel the booking. They pleaded with me stating that it was the fault of the junior colleague of their who had made a promise that is contrary to the company policy for payments.

The senior official was willing to give in writing that in the event the company did not provide the services that promised as per the itinerary, they would make a refund to me. Satisfied with this argument, I decided to go the package and asked them to send me the itinerary once again. I also transferred a sum of Rs 23,000 to the company's account as advance.

However, when I checked for the star status of the hotels that we had to e accommodated, I found that the company was misleading us. 1 & 2 star status hotels were mentioned as 3 star. When I confronted, they had no answers and finally when they were not able to give me the bookings in 3 star status hotels, the executive said that he will arrange to refund the full money.

I have been demanding an email from the company stating that my booking is cancelled and the refund has been ordered. The company is refusing to send me an email to this effect. I have sent reminder emails to the company but no one is acknowledging and till date I have not received my refund

P A Narayan