MakeMyTrip India Complaints & Reviews

Its a full 420 company. They have crossed all the limits. Before they were issuing fake confirmations and now the have started displaying hotel on their web site which does't exist. They have displayed a Hotel named Bhagwati International for destination Mount Abu, Also the address is given Near Bus stand, Mount Abu, Rajasthan. But I wonder their is no such Hotel. It is in Abu road. 30 kms away down the hill from Mount Abu. Cheaters.....

Sir/Mam

I have booked my ticket to travel from Pune to Chennai for my dad,myself and my baby(5months) on Jan15,2012 and in the confirmation email - the names of all three o[censored]s are printed correctly but in the eticket, the name of my infant is the same as myself. Earlier when we three came to Pune last month(nov11), my infant's name was printed correctly. Please help us to travel as its an urgent one. My booking id is NF[protected] and my Reference ID : #[protected]

Thanks
Amirtha

I had cancelled my flights (worth Rs7800) which i had booked through makemytrip. The booking date and the cancellation date were the same: 8Sep,2011. An amount of Rs 6000 was to be refunded to me by deducting a cancellation fee of Rs 1800.
Initially i was refunded Rs7800 but then later Rs 4800 were again debited from my account without my permission. The authorization to debit is only made for one time payment, how is this possible that makemytrip could debit from my account twice and that too an amount of Rs 4800 instead of Rs1800. This is fraud.
My troubles were not yet over. I mailed and called them several times in the following 40 days. They mailed me that my money would be refunded to me on two different occassions, i was told to wait for 14-21 days both times, but this was never done on both occassions adding to my helplessness and discomfort.
Ever since i am waiting for an answer but they didn't even bother to reply. Clearly they didn't think that this was their obligation to be fair to their loyal customer.
As an online customer i can only call or mail them in case of discrepancies and thats's why they have taken their customers for granted.
So now i have no other choice but to go to consumer forum regarding this online fraud that makemytrip is a part of and thinks that it can escape on deceiving and harrassing its customers.
Please take a notice of this and help me to make makemytrip pay for my desparation, discomfort and harrassment.

Make my trip booking ID - IN1110B09709

I have done the booking and got the above mentioned ID. This is regarding a Kerala package trip. I have paid Rs 54,000/- in advance (100%). On the said date of departure, the flight got cancelled. There was no alternate arrangement neither there was any clarity about how to take it forward.

Looking forward for an immediate addressal.


Warm Regards
Abhijit Mukherjee
[protected]

While trying to print the E Ticket of my MakeMyTrip Booking ID: NF[protected], i noticed that the name of the infant was showing as the name of one of the adult traveler. So i called up the Customer Support service and was advised by one ignorant exec that the name of the infant cannot be corrected and that i need to cancel the ticket and book again. And thenshe helped me cancel one Adult and one Infant ticket .

Another ticket was booked for 1 Adult and 1 infant on the same flight. Booking ID IN1111B00159. This time AGAIN the names were same on the eticket. When i contacted the booking officer, another english speaking nut case, she told me that in case of an Infant the Ticket has the same name as that of the accompanying adult.

So I spoke with their supervisor and he promised to revert with a response. He never did.

Raised a complaint to [protected]@MakeMyTrip.Com. A Reference ID[protected] was assigned.

On 5th Nov, got a reply - we would like to inform you that we have forwarded your case to our concerned department to validate the information based on the call recording. We request you to provide us 72 working hours to resolve your query.

No response till now. That was my last transaction with these FRAUDS.

I tried making two transactions on 9th Nov. Both of these transactions failed (Id's - NF[protected] and NF[protected]. Each transaction was worth Rs.18,638/-. After each failed transaction, I called "MakeMyTrip" to inform them about the same and get a confirmation on the failure. Each time I was told that my refund will be processed in 3 working days. After 3 working days, I started following up with the customer care department of "MakeMyTrip" and received vague replies like "it's pending", "need to check with our accounts deptt.", "check with your bank since it's cleared from our side". I checked with my bank (HDFC Bank) and they provided me a reply that they have not received any amount from "MakeMyTrip" to credit in my account. I also provided my bank statement to "MakeMyTrip" twice to facilitate this issue. My personal banker from HDFC Bank is ready to get on a conf call with "MakeMyTrip" too. I have been calling "MakeMyTrip" almost every alternate day and it's more than 10 working days now but I have not received any concrete answer on the whereabouts of my money.

It has been an extremely frustrating and harassing experience for me to deal with "MakeMyTrip" and I shall never ever recommend anyone to use it in future and neither will I use it. Especially the customer care center is extremely rude in their discussions and have not at all been helpful till now.

Kindly let me know how can I recover my hard-earned money.

Best regards,
Anupama Mishra
Email - [protected]@gmail.com
Mobile - [protected]

I made a booking with Make My Trip for a room at Jaipur House Mount Abu for dates 28,29/dec/11 vide booking ID NH[protected].
They confirmed me booking with a statement written on confirmation letter. "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same."
Ignoring that when I speaked to the hotel for same. I am stunned to know their is no such...

Dear Sir,

Our Booking ID number IN1109B10892 we booked a holiday package for Andaman Nicobar in the month of september, we spoke with Mr Debashsih pathak got the bookings done, but that was the begining of our misery since then no information has been correctly provided to us, we have been asking for a complains number but no one is helping us people hang up on us, our flight is on 19th november we have infant 1 and a half years old and we had booked a standard package and they are not willing to provide us even food and only dinner once our filght lands in banglore which is approximately in (9:00 am) and no body is responding to mails none of the phone numbers are working and they do not have a complaints departement to take complaint we are being mentally harrassed and our money is getting wasted.

Our Make My Trip Booking ID No.NN[protected] dated 12th November 2011.

We had booked a ticket on the 12th November 2011 for travel from Lawica(POZ) Poland to Brussels (BRU) via Warsaw for the 13th November 2011 through makemytrip.com -transaction amount was Rs.21915.00.

We wanted to cancel this booking and do a new booking from Poland to Switzerland On 13th November 2011 we tried online where it mentioned the servers are down and we have to contact makemytrip over the phone. We contacted makemytrip for the same. They said that we can either change the date or cancel it, they can not make it an open ticket or change the sector as we wanted, this conversation happened at 9.18 a.m. with Milan ( ext 3056) after a talk of 46 min and 57 secs there was a disconnection of line .She called us back at 10.19 a.m. to book a new ticket , before booking we asked them for the details of cancellation for our existing booking.We were informed that if we change our date the charges would be 3950+500 ( airline +makemytrip) = 4450, and if we cancel the same we would be charged Rs. 10,000 as cancellation charge (inclusive of MMT charges) and we will get a refund of Rs.11,601only ( here no one informed that the cancellation has to be done before 2 hours of our flight departure). We agreed to the same and we did the new booking via MMT booking ID No.1111B07279 from Lawica (POZ) Poland to Zurich(ZRH) . Milan asked us to first book the new tickets as the flight time opted was 10.35a.m.from POZ(Poland) so we first booked the ticket. Soon after booking the ticket we asked for cancellation while we were on waiting the call got disconnected (this call duration was 37 min and 24 secs) approximately 6.15 a.m. as in Poland our flight was of 12.25 a.m.still we had 6 hrs and 10 min before the flight ,So we called back at 11.06 a.m.( 6.24 a.m. in Poland) and we had exactly 6 hrs and 04 min the customer care operators still did not take any action and asked us to call back after 2 hours stating that their server was down, we pleased them to do it as we do not want to delay , till now no one informed us that we are falling in short of time and they kept us on hold ( call duration was 23 min 15 secs) after that it got disconnected and we did not receive any call. We called back at 11.31 a.m. for the same, we were kept on hold ( call duration 6 min and 45 sec) and got disconnected , we called back again and again for the same and the timing details are as follows : [ 11.31a.m.( call duration 6 min and 45 sec),11.38a.m.( call duration 16mins50 secs) ; 11.54a.m., 11.55a.m.,11.56a.m. , 12.00p.m.,12.01p.m. ,12.04p.m., 12.05 p.m.( call duration 17 min 19 secs), 12.22 p.m. ( call duration of 6mins 18 secs) , 12.58 p.m.( call duration of 9min 34 secs),1.08 p.m.( call duration of 9 min.18 secs)], after trying so many times we tried to cancel the ticket directly with the airlines at Poland airport . They informed us that the ticket can be canceled till 2 hours prior to the departure, since we have got the ticket booked from agent named MakeMyTrip.com, we have to get it canceled through them only. We called back right after that but no one replied to us. In between we received an e-mail from MakeMyTrip department Mr.Balwant raj via Ref.ID No.[[protected]] xxlation inq dated 13th November 2011 at 12:32 PM stating that the connection is lost and to wait within 40 minutes we will get a call from the department.We waited .

Then we called back at 3.00 p.m.( 10.30 a.m. in Poland still there was time left) we were on line for 21min and 12secs , here we spoke to Miss Nirmal who said us that the ticket was never refundable or cancelable, we should have done it 24 hours prior departure, that's when we said that we were informed about the cancellation in the morning, after that she said that she will lodge a complaint for call trace and we will get a reply within 48 hours along with our refund amt. Finally no one took effort to cancel the ticket till the end.

Few of the customer care executives names we have spoken to are Milan Ext : 3056 , Monica ext:2460, Mr.Balwant raj , Miss Nirmal,

Since there was no fault of ours in canceling the ticket and we sincerely followed all possible efforts to cancel the ticket and even after great efforts we could be able to connect to one of the executives from the cancellation department by name Monica and we clearly instructed her to cancel the ticket. She informed us due to their server problem it will take some time and she told to contact back after 2 hrs. Since then we have not received any confirmation of cancellation of the ticket.

Till date neither we are getting connected to makemytrip.com nor our ticket is canceled nor we got the refund. Such bad are their services. Concerned authorities have to look into the matter to resolve the issue. Why are they acting as agents if they do not want to listen to the customers grievances.


J.B.SURANA
Mobile : +[protected]
* Note : Our recorded conversation can be heard with Makemytrip.com for all the facts

It's been a frustrating journey of awful experiences for me with MakeMyTrip. I have sent out numerous emails and made several phone calls on an issue requesting for justice. However, I wanted to summarize the series of events that happened to me over the past couple of months before proceeding to the next level from my end.

On August 23rd, at the time of booking (Booking ID: XXXXXX), I had a chat conversation with Parveen Kumari (MakeMyTrip agent) requesting for a flight deal from SFO to HYD between Nov18-Jan2. During that chat, I had no idea about any visa requirements for UK Direct Airside transiting through immigration. Not even a single question was asked by the agent relating to my visa status and the usual stipulations set by UK border agency which is known to travel agents living in rest of the world. However, when I informed about my visa status to find out if its OK to travel through UK, I was informed incorrectly that there is no problem unless the journey time is more than 7 hours.

There was a word "Valid" used in the entire chat conversation which some of the officials tried to use in favor of the agent to prove is not at fault. But, if you hear out the telephonic conversation happened immediately after the chat, I clearly expressed my concerns over transit visa requirements trying to find out if there are any stipulations. Never did the agent know/mention about the requirement in such cases.

Hypothetically, let's assume the details were not completely provided from my end at the time of booking. But then after I came to know about the transit visa requirement through immihelp.com on August 29th, I called them up and provided every single detail to double-check. After several mistakes claiming I DONOT REQUIRE in this case, they finally communicated one RIGHT message that I require transit visa for this travel (for the first & last time) on Sep 8th, 2011. I have had several discussions over the chat and phone since then expecting to get proper guidance/justice on this case. I was always promised a call back, which never happened till date apart from few fire drills repeating the same message, which are of no use.

Fed-up with the whole process, I checked with one of the travel agent on what the process is to apply for a transit visa, here comes BLUNDER#2. They directed me to a paper-based application which is obsolete and not the right way. British Consulate misplaced my original passport and visa documents for more than 3 weeks. If the agent had not known the process, It would be better of accepting ignorance than making me a BIG FOOL. I continued to beg to hear the call recording and it never happened. The information I got was that there is no such process to escalate an issue with MAKEMYTRIP. I can't believe there is one company like that. More Funnier thing is, the US Office suggests this case has to be handled by the Indian Department who made this booking and there are not responsible. How in the first place did my chat session got redirected to Gurgoan if I opened the website and selected United States as my country?

Last but not the least, last week I finally got my passport back from the UK consulate (obviously without the transit visa stamped since paper is not the right form of applying) after 3 weeks of agony and mental stress, I called up MakeMyTrip to find out the money I would get refunded back had I cancelled this ticket. I was informed by a lady (I don't remember her name after speaking with more than 100 agents in the last 2 months - Can find it out referring to the calls between Nov 7-9) that I would get around 21000 INR (around $430-440 equivalent) because only the taxes are refundable. With that information, I started looking for other deals which are in my affordable range (after being forced to borrow money from friends & family) since this trip is very critical & crucial in my life.

This morning (Nov-14 11am PST), I spoke to another person to confirm the cancellation. At that time, the biggest blunder BLUNDER#3 unveiled. I got to know that this ticket is non-refundable even on taxes and I would get $0 back out of this purchase. I maintained my patience over the last couple of months after several broken promises, incorrect messages & expectations, but there has to be a limit and TODAY is the limit. I cannot withstand this anymore. I know this is a very big complaint but that's the least I can do when I don't get calls/responses back from any of the responsible individuals sitting out there.

I HAD BOOKED 4 ONLINE KINGFISHER AIRLINE TICKETS FOR FLIGHT NOS. IT-352 ON 13TH AND 14 TH NOV 2011 FROM MUMBAI TO DELHI AND ON 15 NOV FOR RETURN. THERE IS TOTAL CHAOS OF KINGFISHER FLIGHTS. NEITHER KINGFISHER NOR MAKEMY TRIP THE BOOKING AGENTS ARE RESPONDING TO TELL THE CUSTOMERS OF FATE OF THEIR BOOKING OR CANCELLATION OR ABOUT REFUND ON THEIR PHONE NOS.[protected],[protected],[protected] ..........................MAKEMY TRIP PEOPLE ONLY KNOW HOW TO COOLLY POCKET NEAT MORE THAN RS.200/- PER TICKET ON BOOKING AND FURTHER MORE THAN RS.200/- ON CANCELLATION. EVEN THIS SERVICE IS COMPUTERISED WITHOUT GIVING PERSONAL ATTENTION TO EMERGENCY SITUATION CREATED BY KINGFISHER AIRLINE MANAGEMENT WHO ONLY KNOW HOW TO BOOZ AND PLUNDER BANKS AND PUBLIC MONEY AT THE COST OF SUFFERING OF MASSES. THEY HAV SIPHONED AWAY PUBLIC MONEY INTO THEIR COFFERS. THESE PEOPLE WILL CERTAINLY GET LESSON OF THEIR LIFE.

NARENDRA KUMAR
[protected]@gmail.com
makemy trip booking IDs are - [protected], [protected] and[protected]

I have booked two air tickets thru make my trip and hvnt received air tickets as yet.
booking id- NF25141
booking date- 4th nov
travel details:
jet lite S2-112 mumbai-bangalore 11th feb
air india AI-608 bangalore-mumbai 12th Feb
traveller details: Aaditi Mahajan (adult female),Arpi Mehta (adult female),

Pls help me with the same.This is not expected from make my trip!!...

Date: 04-11-11




Sub: BOOKING ID NO. – NH[protected]

Dear Sir,

This is in reference to the above, we would like to bring it to your notice that we have book the hotel through net at makemytrip.com and id no. is NH[protected] on dt. – 01/08/2011. We have received the confirmation that your room has been booked in the name of Mr. Sachin Mackwan and details are - Room...

Reference ID: [[protected]]


I had a very bad experience today with the service Makemytrip has given me.

ISSUE: I wanted to re-schedule my flight from 2nd of Nov to 31st of Oct.

I contacted (phone) makemytrip at 30th Oct 1500hrs and told the agent to re-schedule. They informed me that the flight from Bangalore to Delhi was available at 0810hrs and total amount required to do this re-scheduling would be 1650 rupees. The agent told me to login to makemytrip webpage and made the payment of 1650 rupees through Credit Card successfully. I dint receive any confirmation mail from makemytrip till 1800 hrs 30th Oct. So called makemytrip to check my status as I dint receive any confirmation mail.

I was shocked to hear when the agent said that my flight is still scheduled for Nov 2nd and not 31st Oct. I told the agent that I made payment of 1650 rupees to re-schedule to 31st Oct. He then put me on hold several times and told me that they received the amount 1650 rupees and did not re-schedule it because the call was dropped and they did not know the date.

This is completely un-expectable as the amount that I made to reschedule 1650 rupees was told by the agent itself. How can the agent say they did not know the date and the amount to re-schedule is 1650? Doesn’t make any sense at all.

Some more things:
• If the call was dropped after successful transaction for re-schedule of flight to 31st Oct why did not the agent try reaching to me (customer) by phone, SMS or email to confirm the dates?
• Why did makemytrip take 1650 rupees and did nothing? Even though both makemytrip agent and customer knew that the amount 1650 was to re-schedule the flight to 31st Oct.
• Why does makemytrip want to confirm the dates after successful transaction? Makes no sense at all as the passenger/customer is aware that his flight is at 31st Oct and the charge for it was 1650 rupees.

Then I told the agent to escalate the case. He then put his supervisor Shain Verma on call. I asked Shain all of the above question to which he had no answers and bluntly told me that I need to pay extra 1380 rupees or they would re-fund the entire ticket. All this happened at 1900hrs 30th Oct.

I then ended up paying 13800 rupees for no reason and confirmed my flight for 31st Oct (6am).

Can someone look at this and help answer my questions or pay back 1380 rupees as compensation.

Manoj Chandrasekar

Hi,

I booked a bus ticket from Bangalore to Thrissur through Makemytrip.com on October 19th and an amount of Rs.581 got debited from my account. But when I logged into my newly created account the second time, it said that there are no tickets available. I called up the customer care then for which they said that it will take 3 days for the ticket to appear in their system. Then I emailed to the makemytrip team and they said...

sir i try to book online flight ticket from makemytrip, on 27th august but, after completion of payment, the ticket is not processed but the flight fare had been deducted from my sbi debit account amounting Rs. 4560 twice total 9120. after that i contact with the customer care service of makemytrip many times but none of them solve my problem. at their request i even sent my bank statement in PDf form to them, my Reference ID[protected]...

I have booked two tickets from Visakhapatnam to Banglore for 30th Sep(NR[protected] in Makemytrip.com. I have cancelled one ticket and got the refund back. On 27th I cancelled the other ticket for which i am yet to receive the refund. The site shows the ticket got cancelled. I raised the issue via website but got no response. I called up the toll free number, where the agent put me on hold for long and later told that the issue is raised and they would get back in 2 days( that was a week ago).

It looks like nobody is concerned to respond to the customers in Makemytrip.com.

Refund not received Confirmation Booking Reference Number NR[protected]& NR[protected].

i booked railway tickets on inernet sight make my trip. icancelled both tickes .
make my trip said that all refund sent to you.
i sent bank staement & bank letter to makemy trip, i made minimum 50 calls to them. every time new operator.
everytime i sent emails tothem whatever they told email address. no refund...

They charged my credit card several times for one single order on the web. They never booked my ticket. No confirmation was emailed. No responce from Phone Calls, Emails or Web Chat:

NF[protected] BLR VTZ O
NF[protected] BLR VTZ O
NF[protected] BLR VTZ O
NF[protected] BLR VTZ O

Transcript from Chat:

You should be connected to an agent in about 00:02.The average amount of time a customer has to wait is 00:03.
Pankaj Sharma (Listening)
Sheetal Rai: Hi, my name is Sheetal Rai. How may I help you?
Ravi: Are you there Sheetal?
Sheetal Rai: Hi Mr. Malla
Ravi: Hi...
Sheetal Rai: How May I Help You/
Ravi: I am chatting from California. US
Sheetal Rai: ?
Sheetal Rai: Okay
Ravi: I just booked a ticket for 8th Nov from BLR to Visakhapatnam
Ravi: They charged my account twice for $70 according to my American Express
Ravi: But your website says my credit card was declined
Sheetal Rai: May I Have Your Query Id For Checking The Information
Ravi: Do you see my ticket?
Sheetal Rai: When did you book your ticket/
Ravi: There is no Query ID as according to website ticket was never booked
Ravi: But on My American Express it is showing Charged twice
Ravi: 15 minutes ago
Sheetal Rai: May I have the booking ID ?
Ravi: There is no booking ID as reservation Confirmation screen never came
Sheetal Rai: Ok
Ravi: The screen responce was the card was declined
Sheetal Rai: Did you try booking online ?
Ravi: Sheetal.. Are you awake or sleeping?
Ravi: I will forward this chat to your supervisor
Sheetal Rai: I am awake Sir
Ravi: Please read the chat.. You will have all the answers
Sheetal Rai: I am just trying to reconfirm from you that you booking online
Ravi: yes
Sheetal Rai: Or was it a offline transaction
Sheetal Rai: Ok
Sheetal Rai: Thanks
Sheetal Rai: Please give me a minute
Sheetal Rai: Please be online while I connect you to the concerned person
Sheetal Rai has disconnected.
Rani Reshma: Hi, my name is Rani Reshma. How may I help you?
Ravi: Rani
Ravi: I booked a ticket
Ravi: Used my Amex
Rani Reshma: Ok.
Ravi: The website did not give confirmation
Ravi: But my card is charged twice
Rani Reshma: Ok.
Rani Reshma: Please verify your e-mail and phone number.

Ravi: [protected]@sbcglobal.net
Ravi:[protected]
Ravi: sorry
Ravi: [protected]
Ravi: Rani
Ravi: What is happening?
Rani Reshma: Mr.Malla, As I have checked there is no reservation showing with this e-mail id. and contact number.
Ravi: Rani... What is your email ID?
Rani Reshma: It's my request to you just wait 4 hrs and please check with your bank also amount deducted by make my trip or not.
Ravi: NF[protected]
NF[protected]
NF[protected]
NF[protected]
Ravi: Those are the confirmation numbers
Ravi: What is your phone number?
Ravi: Why are you not able to help?
Rani Reshma: Mr.Mallia,This a indian reservation.
Rani Reshma: Let me transfer to the concern department.
Ravi: ok
Ravi: Give him all the confirmation numbers please
Rani Reshma has disconnected.
Pankaj Sharma: Hi, my name is Pankaj Sharma. How may I help you?
Ravi: Pankaj
Ravi: NF[protected]
BLR
VTZ
O

NF[protected]
BLR
VTZ
O

NF[protected]
BLR
VTZ
O

NF[protected]


Ravi: What is status of these bookings
Ravi: My card is chaged twice
Ravi: I did not get email confirmation
Pankaj Sharma: sir right now concerned department is not available on chat
Pankaj Sharma: they will come after 10 am
Pankaj Sharma: or you can call us on toll free no
Ravi: You guys wasted so much time
Ravi: I am going to put this on Facebook
Ravi: and show everyone how efficient you are
Pankaj Sharma: [protected]
Ravi: I am calling from US
Pankaj Sharma: than you can call on
Pankaj Sharma:[protected]
Ravi: Area code.. Country code?
Pankaj Sharma: =91
Pankaj Sharma: +91
Ravi: City Code?
Pankaj Sharma: 0124
Pankaj Sharma: i have given above
Ravi: OK.. Thanks
Pankaj Sharma: my pleasure

[protected]

Make my trip has debited the money from my account and not provided any confirmation , booking id, tickets to me for past more than 12 hours.

The chat support, emails , calls to customer care is a total waste. They are of no help.

I cant book the tickets elsewhere as i am not sure if my tickets are booked and I cant keep waiting for these people to come back after years and tell me the status.

This is such a miserable experience.



[protected] Forwarded message[protected]
From: tanu kaushik <tanu.[protected]@gmail.com>
Date: Thu, Oct 13, 2011 at 2:52 PM
Subject: Fwd: E-tickets not received for the below transaction [Reference:[protected]]
To: MakeMytrip <[protected]@makemytrip.com>




No response for your chats, emails, calls... your site is good for nothing and your customer care support is even worse.

I am going to file a case in consumer court for this

Thanks for such miserable service.

[protected] Forwarded message[protected]
From: tanu kaushik <tanu.[protected]@gmail.com>
Date: Thu, Oct 13, 2011 at 1:58 AM
Subject: Re: E-tickets not received for the below transaction [Reference:[protected]]
To: MakeMytrip <[protected]@makemytrip.com>


This is an international flight and i dont have 24 hours to wait for your RESPONSE.

I want my tickets and you need to send it to me immediately.


On Thu, Oct 13, 2011 at 1:24 AM, MakeMytrip <[protected]@makemytrip.com> wrote:


Response
Dear tanu kaushik,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected]
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply within the next 24 hours. If you require urgent assistance, please feel free to call us on our toll free number at 1-800- INDIA-10

Warm regards,
Team MakeMyTrip.com

Discussion Thread
Customer By Email (tanu kaushik) 13/10/2011 01.24 AM
[image: image.png]


Hi I booked the tickets for the transaction for [protected]@gmail.com and your
site crashed right after debiting my money and did not give me any booking
id or e-tickets.

I need this to be escalated to the management right now.

This is an international flight from new delhi to san jose on saturday 15th
october at 4:30 am via emirates and this is not acceptable that you guys
come back and tell me that the booking is not done and block my money so
that the price for other flights shoot up and i miss out on booking the
tickets.

I will take this up in consumer court as i have been chatting with your chat
support for past 2 hours for no good and they were of least help. They only
keep telling wait for 24 hours.

Time is money for people and you guys dont understand this. This is such a
horrible experience. I will make sure I share my experience on all social
sites and my organisation so that no more people suffer like me.

Regards,

Tanu

==================== image File Attachment ====================
image.png, 15846 bytes, added to incident




please see online chat on their site also :




[protected] Forwarded message[protected]
From: "MakeMyTrip" <[protected]@mailuk.custhelp.com>
Date: Oct 13, 2011 2:03 AM
Subject: 1160 [Reference:[protected]]
To: <[protected]@gmail.com>



Response
Thank you for taking the time to chat with us, we are appending a copy of your chat transcript for your reference.

Did you know? You're eligible for My Trip Rewards membership on your email address [protected]@gmail.com
, your ticket to some of the finest travel offerings. Register Now to enjoy My Trip Rewards Privileges at MakeMyTrip!
For issues related to My Trip Rewards registration, write to us at [protected]@makemytrip.com

Discussion Thread
Chat Transcript 13/10/2011 02.03 AM
[11:52:19 PM] 'Atul Magotra' has joined the chat.
[11:52:22 PM] kandarp kaushik: hi
[11:52:27 PM] kandarp kaushik: i just bokked a ticket on mmt
[11:52:32 PM] kandarp kaushik: new delhi to san jose
[11:52:42 PM] kandarp kaushik: sat 15th oct
[11:52:56 PM] Atul Magotra: ok
[11:52:57 PM] kandarp kaushik: but havent recieved the ticket and the amount is debited from my internet banking
[11:53:04 PM] kandarp kaushik: can u check please ?
[11:53:22 PM] Atul Magotra: sure
[11:53:29 PM] Atul Magotra: please provide me your booking ID
[11:53:53 PM] kandarp kaushik: how do i noe wen i havent recieved d mail ?
[11:54:12 PM] kandarp kaushik: i told u the transaction went thru and then mmt page told sorry your session has expired
[11:54:19 PM] kandarp kaushik: there was no booking id nothing
[11:54:25 PM] kandarp kaushik: and i am debited d amount
[11:54:38 PM] Atul Magotra: please tell me your e mail address which you have entered
[11:54:53 PM] kandarp kaushik: [protected]@gmail.com
[11:55:17 PM] Atul Magotra: ok
[11:55:22 PM] Atul Magotra: please give me a while
[11:56:12 PM] kandarp kaushik: please check asap , its urgent , i need the booking asap
[11:57:06 PM] Atul Magotra: any contact number which you have entered because from e mail i am not able to check
[11:59:32 PM] kandarp kaushik: [protected]
[12:00:12 AM] kandarp kaushik: i am getting so irate
[12:00:16 AM] kandarp kaushik: worst services on mmt
[12:00:32 AM] Atul Magotra: i am really sorry sir i am checking
[12:02:58 AM] kandarp kaushik: still checking ?
[12:03:25 AM] Atul Magotra: yes sir
[12:03:28 AM] Atul Magotra: please wait
[12:04:25 AM] kandarp kaushik: u revert back my money, i will book from other sites
[12:04:43 AM] kandarp kaushik: u guys just debited d amount and left d customer wid nmo id , no mail nothing
[12:05:07 AM] kandarp kaushik: and on top of it my booking time is running away , all other tickets wud becum expensive in wasting time wid u
[12:05:14 AM] kandarp kaushik: plz revert my money back
[12:05:22 AM] Atul Magotra: sir please wai t
[12:08:40 AM] Atul Magotra: i am transferring your chat to the concern department please wait
[12:10:58 AM] kandarp kaushik: which department ?
[12:11:11 AM] 'Atul Magotra' disconnected ('Transferred to Queue').
[12:11:13 AM] Hi, my name is Anoop Kishtwaria. How may I help you?
[12:11:24 AM] kandarp kaushik: i booked a ticket
[12:11:34 AM] Anoop Kishtwaria: Ok
[12:11:34 AM] kandarp kaushik: i just bokked a ticket on mmt
kandarp kaushik: new delhi to san jose
kandarp kaushik: sat 15th oct
Atul Magotra: ok
kandarp kaushik: but havent recieved the ticket and the amount is debited from my internet banking
[12:12:08 AM] Anoop Kishtwaria: Mr.Kaushik,Please help me with your booking Id so that I can pull your reservation details.
[12:12:32 AM] kandarp kaushik: i dont have any
[12:12:34 AM] kandarp kaushik: thats the problem
[12:12:39 AM] kandarp kaushik: i booked the tickets
[12:12:42 AM] Anoop Kishtwaria: Kindly verify your email address & contact number.
[12:12:52 AM] kandarp kaushik: n amount got debited and your site told session expired
[12:12:54 AM] kandarp kaushik: no email sent to me
[12:12:56 AM] kandarp kaushik: no sms
[12:13:00 AM] kandarp kaushik: no booking id
[12:13:08 AM] kandarp kaushik: i booked for [protected]@gmail.com
[12:13:17 AM] Anoop Kishtwaria: Thank you for verifying the details.
[12:13:23 AM] kandarp kaushik: plz do it asap
[12:13:28 AM] kandarp kaushik: are you the manager ?
[12:13:33 AM] kandarp kaushik: i need to talk to the supervisor ?
[12:13:39 AM] kandarp kaushik: give me the number please ?
[12:14:10 AM] Anoop Kishtwaria: Booking is not confirmed yet
[12:14:46 AM] kandarp kaushik: do you realise its affecting the customer that your site did not book the ticktes for an international flight and took away the money and now when i am wasting time win your chats repeating details with multiple people the cost for the flight on other airlines will shoot up
[12:15:09 AM] kandarp kaushik: and why is the booking not vonfirmed, its not some train reservation that has to be confirmed
[12:15:44 AM] kandarp kaushik: who is the regional manager , i need this to be escalated right away
[12:16:18 AM] Anoop Kishtwaria: Have you made reservation with agent or the web site
[12:16:31 AM] kandarp kaushik: on the site
[12:16:32 AM] kandarp kaushik: website
[12:16:35 AM] Anoop Kishtwaria: Ok
[12:16:38 AM] kandarp kaushik: i still have the webpage open
[12:16:50 AM] kandarp kaushik: if this is not resolved or escalated i am going to file a case against this in consumer court
[12:17:02 AM] kandarp kaushik: please do it right now
[12:17:11 AM] kandarp kaushik: i am so frustrated with this kind of service
[12:17:16 AM] Anoop Kishtwaria: You need to wait for the 24 hrs if the amount has already been charged
[12:17:39 AM] Anoop Kishtwaria: We will give you the e ticket on your email address
[12:17:57 AM] kandarp kaushik: why is that so
[12:18:05 AM] kandarp kaushik: for all domestic tickets we get the ticket right away
[12:18:10 AM] kandarp kaushik: i dont even have the booking id
[12:18:12 AM] Anoop Kishtwaria: It will take some time
[12:18:19 AM] kandarp kaushik: how am i going to follow up for this
[12:18:31 AM] Anoop Kishtwaria: We will send you the booking don't worry
[12:18:35 AM] kandarp kaushik: i cant wait for 24 hours
[12:18:48 AM] kandarp kaushik: if the booking is not done i am so dead to book the tickets after 24 hours
[12:18:57 AM] kandarp kaushik: it wud b too late
[12:18:59 AM] Anoop Kishtwaria: You need to wait we have the number of the booking in the bulk to confirm
[12:19:21 AM] Anoop Kishtwaria: Number of the passenger book the tickets on the website
[12:19:29 AM] kandarp kaushik: please do mine on priority and tell em about it
[12:19:45 AM] kandarp kaushik: i cant keep waiting for it to happen
[12:19:56 AM] kandarp kaushik: coz if it doesnt then there is no way i can book it tomorow
[12:20:06 AM] Anoop Kishtwaria: No issue wait for few hours we will check and get back to you for this
[12:20:23 AM] Anoop Kishtwaria: I can understand we need to check
[12:20:49 AM] kandarp kaushik: ok then check
[12:20:54 AM] kandarp kaushik: i can wait for a few hours
[12:21:01 AM] kandarp kaushik: how much time do you want ?
[12:21:11 AM] kandarp kaushik: tell em by another 1-2 hours
[12:21:13 AM] kandarp kaushik: i will wait
[12:22:05 AM] Anoop Kishtwaria: Sure
[12:22:58 AM] Anoop Kishtwaria: Is there anything else I may assist you with?
[12:25:39 AM] Anoop Kishtwaria: Thank you for choosing MakeMyTrip. You were in a chat conversation with Anoop Kishtwaria In case of any assistance required please log-in to the web chat.
[12:26:00 AM] kandarp kaushik: thank you
[12:26:11 AM] kandarp kaushik: please send me the details in another 1-2 hours
[12:26:15 AM] kandarp kaushik: i am waiting
[12:27:16 AM] Anoop Kishtwaria: You need to wait for the 24hrs before that if it will be confirm we let you know
[12:33:52 AM] kandarp kaushik: i told u
[12:33:57 AM] kandarp kaushik: i cant wait for 24 hours
[12:34:05 AM] kandarp kaushik: plz make it before that
[12:40:06 AM] Anoop Kishtwaria: Mr.kaushik,I have check with all the concern team this is not confirm yet so wait we will get back to you asap
[12:42:57 AM] kandarp kaushik: ok
[12:43:10 AM] kandarp kaushik: why is this not confirmed ?
[12:43:31 AM] kandarp kaushik: this is the first time i am coming across such an issue , as though its some train reservation ticket
[12:43:52 AM] Anoop Kishtwaria: It will take some time when you booked online if not confirmed with in 24hrs we can complaint
[12:47:23 AM] kandarp kaushik: if not booked?
[12:47:28 AM] kandarp kaushik: oh my god
[12:47:57 AM] kandarp kaushik: do u even realise that i[censored] cum back after 24 hours and tell the customer that the international flight is not booked then what does that means ?
[12:48:13 AM] kandarp kaushik: how do u even expect the cutomer to go n buk the ticktet that time ?
[12:48:20 AM] kandarp kaushik: who is the regional manager ?
[12:48:28 AM] kandarp kaushik: please give me the email address and contact details ?
[12:48:33 AM] kandarp kaushik: i need to talk to them
[12:50:18 AM] Anoop Kishtwaria: You can contact us on 1800-India 10 or can send us email on [protected]@makemytrip.com
[12:51:07 AM] kandarp kaushik: i asked for regional manager contact
[12:52:29 AM] Anoop Kishtwaria: We dont have any contact for them
[12:53:03 AM] kandarp kaushik: hows that possible
[12:53:25 AM] kandarp kaushik: no issues , i will find it out and will contact the regional manager myself
[12:53:37 AM] kandarp kaushik: but to explian this situation here to you
[12:54:10 AM] kandarp kaushik: i am going to escalate this if I do not get the booking, this is something unacceptable
[12:54:35 AM] kandarp kaushik: i have the bak transaction details , i will for sure file a case in consumer court for this
[12:55:00 AM] kandarp kaushik: you please check and get the bookings for me
[12:55:05 AM] kandarp kaushik: as soon as possible
[12:55:09 AM] Anoop Kishtwaria: Sorry for the inconvenience
[12:55:39 AM] kandarp kaushik: its not about being sorry .... do u realise i gave away 41000 with no tickets and no confirmation
[12:55:55 AM] kandarp kaushik: and tomorow if your organisation says we are sorry the tickets are not bookes then where wud i b
[12:56:01 AM] kandarp kaushik: where wud i go for the tickets?
[12:56:14 AM] kandarp kaushik: does this makes any sense ?
[12:56:36 AM] kandarp kaushik: will u accept this sort of a behaviour from any organisation if it was with you?
[12:56:39 AM] kandarp kaushik: i am sure u wont
[12:57:00 AM] kandarp kaushik: so please escalate this right away to the concerned teams , management or where ever possibly you can
[12:58:31 AM] Anoop Kishtwaria: We will try to do this as soon as possible
[01:00:07 AM] kandarp kaushik: when will you update me
[01:00:28 AM] Anoop Kishtwaria: Before the 24hrs
[01:00:52 AM] kandarp kaushik: thats not done
[01:01:15 AM] kandarp kaushik: i need an update now so that if your useless site is not booking my ticket i can go and book it on some better site
[01:06:22 AM] kandarp kaushik: please follow up right now
[01:06:26 AM] kandarp kaushik: and tell me the details
[01:06:31 AM] Anoop Kishtwaria: No option
[01:07:39 AM] kandarp kaushik: ?
[01:07:53 AM] kandarp kaushik: i asked you to escalate ?
[01:08:02 AM] kandarp kaushik: how will you understand this ?
[01:08:59 AM] Anoop Kishtwaria: You need to wait for few hours more if charges are showing on the bank statement send us the bank statement we will check
[01:09:30 AM] kandarp kaushik: do u expect me to keep chatting and sending emails here and there for getting the tickets
[01:09:48 AM] kandarp kaushik: and that may end up in you guys telling me that the tickets are not there etc etc etc
[01:09:58 AM] kandarp kaushik: what sort of service is this ?
[01:10:18 AM] Anoop Kishtwaria: You need to send us the bank screen shot we will check and get back to you either wait for the confirmation
[01:10:36 AM] kandarp kaushik: i will send the screens hot right nw
[01:10:45 AM] kandarp kaushik: for my bank statement
[01:10:53 AM] kandarp kaushik: u tell me where i have to send it
[01:11:11 AM] kandarp kaushik: check it right now and do what is required
[01:11:20 AM] kandarp kaushik: i will not wait for 24 hours in any case
[01:11:22 AM] Anoop Kishtwaria: [protected]@makemytrip.com
[01:11:25 AM] kandarp kaushik: i need this immediately
[01:14:15 AM] Anoop Kishtwaria: Ok but there is no such kind of the provision please share your itinerary
[01:16:22 AM] Anoop Kishtwaria: Are you there
[01:18:48 AM] kandarp kaushik: which itineray ?
[01:19:04 AM] kandarp kaushik: ????
[01:19:16 AM] Anoop Kishtwaria: Which youo booked
[01:19:25 AM] kandarp kaushik: i booked for emirates
[01:19:29 AM] kandarp kaushik: 15th october
[01:19:33 AM] kandarp kaushik: saturday
[01:19:34 AM] kandarp kaushik: 4:30 am
[01:19:46 AM] kandarp kaushik: Rs.40,766
[01:19:52 AM] kandarp kaushik: new delhi to san jose
[01:20:05 AM] Anoop Kishtwaria: You made the payment is INR
[01:20:56 AM] kandarp kaushik: yes
[01:22:09 AM] Anoop Kishtwaria: So we are not able to find yet so wait for few hours if it will be confirm we will let you know either you can send us the screen shot whatever amount were charged will be refund to you
[01:23:23 AM] kandarp kaushik: no ways
[01:23:27 AM] kandarp kaushik: refund is not the solution
[01:23:40 AM] kandarp kaushik: i told u earlier also
[01:23:55 AM] kandarp kaushik: if refund is ur fix then do it right now
[01:24:30 AM] Anoop Kishtwaria: About the ticket we need to check may be it will not confirm that fare is not available seats were not available
[01:25:03 AM] kandarp kaushik: thats not my problem
[01:25:08 AM] kandarp kaushik: why did u guys debit the amount then
[01:25:10 AM] Anoop Kishtwaria: Thats reason I am giving you time wait for few hours we will let you know
[01:25:13 AM] kandarp kaushik: i will escalte this big time
[01:25:59 AM] kandarp kaushik: u block my money for 24 hours and then refund and i cant book the tickets else where , what sort of sense is dis
[01:26:17 AM] Anoop Kishtwaria: Please wait we will check and get back to with the higher team
[01:29:57 AM] kandarp kaushik: i have mailed to cutomer care
[01:30:02 AM] kandarp kaushik: the email address you gave me
[01:30:15 AM] kandarp kaushik: you please ESCALATE THIS
[01:30:28 AM] kandarp kaushik: i am asking you to escalate from the time i started chatting
[01:30:44 AM] kandarp kaushik: but you are not at all doing it
[01:31:55 AM] Anoop Kishtwaria: What you want me to do
[01:31:54 AM] kandarp kaushik: if this ticket is not done i am going to lose on a big time deal
[01:32:04 AM] kandarp kaushik: and i will surely sue make my trip for this
[01:32:34 AM] kandarp kaushik: i want you to escalate , mail your management , technicians whoever are the concerned people to rectify this on priority
[01:32:43 AM] kandarp kaushik: i hope they tell you where to escalate for such isues
[01:36:09 AM] Anoop Kishtwaria: I have already sent to the concerned person we will check and let you know please
[01:38:26 AM] kandarp kaushik: did you send it your manager ?
[01:38:34 AM] kandarp kaushik: its the fault with your site
[01:38:39 AM] kandarp kaushik: i shudnt b paying for this
[01:41:09 AM] kandarp kaushik: its a waste of time chatting with your support
[01:41:12 AM] kandarp kaushik: u wont escalate it
[01:41:15 AM] kandarp kaushik: then i will do
[01:45:46 AM] kandarp kaushik: did u mail ur manager for this ?
[01:46:08 AM] Anoop Kishtwaria: Sure
[01:48:21 AM] Anoop Kishtwaria: I have sent to the concerned team they will check and get back to asap
[01:48:25 AM] kandarp kaushik: please mail ur manager
[01:48:36 AM] kandarp kaushik: i need my ticktes
[01:48:40 AM] kandarp kaushik: nothing more than that
[01:48:42 AM] Anoop Kishtwaria: Dont worry we are checking with then
[01:48:51 AM] kandarp kaushik: if its not booked then book it and come to me
[01:50:14 AM] kandarp kaushik: ITS ALREADY 2 HOURS
[01:50:37 AM] kandarp kaushik: i have been chattimg with you and still no result
[01:50:48 AM] kandarp kaushik: i wonder if this is going to be of any help
[01:50:52 AM] kandarp kaushik: who is your manager ?
[01:50:57 AM] kandarp kaushik: atleast u noe dat
[01:51:04 AM] kandarp kaushik: tell me the email address please
[01:51:50 AM] Anoop Kishtwaria: [protected]@makemytrip.com
[01:52:01 AM] Anoop Kishtwaria: share.[protected]@makemytrip.com
[01:53:33 AM] kandarp kaushik: dats not ur manager
[01:53:38 AM] kandarp kaushik: r u kiding me or wat
[01:55:17 AM] Anoop Kishtwaria: I cant give you my manager email address you can send us the email on given addressed
[01:55:37 AM] kandarp kaushik: what sort of support forum is this ?
[01:55:51 AM] kandarp kaushik: this is ridiculous
[01:58:43 AM] Anoop Kishtwaria: I am saying i had already sent to the concern team we will check and get back to you wait for few time more
[01:58:54 AM] kandarp kaushik: how much more time ?
[01:58:55 AM] Anoop Kishtwaria: You are in India or In US
[01:58:59 AM] kandarp kaushik: India
[01:59:10 AM] kandarp kaushik: I am waiting for this dam ticket
[01:59:16 AM] kandarp kaushik: i feel stupid to use this site
[01:59:31 AM] Anoop Kishtwaria: Try to login on the domestic chat either call us on[protected]
[01:59:52 AM] kandarp kaushik: good for nothing site , i will make sure i spread my experience on all social sites and my whole organisation
[02:00:00 AM] kandarp kaushik: no one should ever use your site
[02:00:06 AM] kandarp kaushik: what will they do on call ?
[02:00:36 AM] Anoop Kishtwaria: You can listen the same thing for your satisfaction
[02:01:16 AM] kandarp kaushik: thats of no help
[02:01:20 AM] kandarp kaushik: i need my tickets
[02:01:22 AM] kandarp kaushik: n thats it
[02:02:08 AM] kandarp kaushik: why is the confirmation not coming?
[02:02:25 AM] kandarp kaushik: where the dam ticket when you debited the money ?
[02:03:31 AM] Anoop Kishtwaria: Wait for few hours we are from the US department you can check the stats morning after 6am on [protected]
[02:03:52 AM] 'kandarp kaushik' disconnected ('Concluded by Agent').