MakeMyTrip India Complaints & Reviews

VERY TRUE !!!! AFTER SEEING THE MEDIA AD OF MAYKEMYTRIP THAT....MEMORIES U WILL NOT FORGET......
I GOT ACCOMODATION BOOKED IN HOTEL BRIDGEWAY FOR 3 DAYS OF 2 LUXRY ROOMS IN SUMMER HOLIDAYS MAY, 2011. FULL PAYMENT MADE IN THE MONTH OF FEB-MARCH, 2011. ON REACHING THE HOTEL WHAT I GOT CAN U IMAGINE........ONE FAMILY ROOM INTERCONNECTED (ON BACK SIDE OF HILL VIEW) OF WHICH ONE IS ROOM EQUIVALENT TO LUXRY ROOM AND ANOTHER INTERCONNECTED SMALL ROOM FOR CHILDREN. WHEN I ORDERED TWO SEPARATE LUXURY ROOMS (LUXURY MEANS FULLY AC, HILL VIEW AND BEST AVAILABLE IN HOTEL) WHY I WAS PROVIDED THOSE.....REASON DUE TO HEAVY RUSH HOTEL MANAGMENT WAS KEEPING THOSE ROOMS AND PROVIDING TO TOURIST ON DOUBLE THE NORMAL CHARGES. HERE WAS NOT END, HOTEL MANAGEMENT MISBEHAVED AND BLUNTLY TOLD THAT GO TOSOME OTHER HOTEL AND ASK FOR REFUND FROM BOOKING AGENCY. EVERYONE CAN IMAGINE, AT THE EVENING TIME WITH FAMILY WHEN I HAVE ALREADY PAID A HUGE SUM IN ADVANCE WHETHER IT WAS POSSIBLE TO SEARCH OTHER HOTEL....THAT WAS SHEER BLACKMAILING. I REPORTED THIS IMMEDIATELY TH MAIL TO MAKEMYTRIP BUT NO ACTION. REPEATIDLY I WAS SENDING MAILS, WITH PHOTOGRAPHS OF ROOMS PROVIDED BUT NO ACTION TAKEN BY BOOKING AGENCY. THEY SIMPLY REPLIED THAT ROOMS WERE OF THOSE FOR WHICH I ORDERED. WHO WILL JUSTIFY THEIR JUDGMENT (ARBITRARY). IS THERE ANY REMEDY AVAILABLE ? IS THERE ANY REGULARTORY BODY EXISTS TO WHOM I COULD APPROACH AND GET JUSTICE. NOT ONLY MONEY, MENTAL TRAUMA, HARRASMENT TO ME ANY MY FAMILY AND MISBEHAVIOUR ALL NEEDS COMPENSATION.

DEVENDER KUMAR KHURANA

I had booked a Holiday Package to Kashmir by Local Franchisee of Make My Trip - M/s Impect Marketing, Dhillon Complex, Bhilai, Chattisgarh in May 2012. When i reached Kashmir, I was told that the Houseboat on which i was suppossed to spend 1 night was changed. Later it was found that the hotels in Pahalgam and Gulmarg were also not the same as mentioned in the Voucher. The new hotels were inferior to the ones that were mentioned in the Vouchers given to me by Mr. Wasim of Impect Marketing. The change was also nor intimated to me and I had to go through a lot of harrasment when I reached the hotels that were mentioned in the Vouchers. Also other facilities promised to me by Mr. Wasim like complimentary Shikara Ride, 3 meals per day, complimentary gifts etc. were also not provided. The return flights from Srinagar to Delhi & Delhi to Raipur were also changed in the last minute and I had to stay for one night extra in Delhi due to last moment cancellation of my Original Ticket by Mr. Wasim. This has caused me lot of inconvenience and harassment.

I have posted this incident on this website that people must be very careful when dealing with Make my Trip and their local partners. The can go to any length to hook their customers and then later leave them stranded

I had taken on-ling Booking for Honeymoon Package for 3 nights and 4 days for my son who is recently married with Make My Trip Vide Booking Reference ID No. INW1205B00​101 for which I had remitted Rs. 24,000/- to Make My Trip. They make arrangement with Hotel Royal Partk Resort, Manali saying that it is a 4-star Hotel in Manali.

I was really a shock when I received a Telephone Call after my son had left from Delhi to Manali (in the evening) from Make My Trip conveying that the arrangement by Hotel Royal Park has not been accepted and the Hotel has denied the accommodation. It was really a harrasment for me.

During the talk they offered me accommodation in Hotel PREET, Manali saying this is also a 4-Star Hotel and is equivalent to Hotel Royal Park Resort. I had no option but to accept this offer of Make My Trip because at that time my son had already left Delhi and was on his way to Manali.

When my son reached in the morning in Hotel Preet, he found this hotel is not 4-Star Hotel as conveyed by Make my Trip. It was a ordinary hotel in a very dirty condition. They room provided to me was less than a room of Dharamshala. The Hotel did not provided full facilities as conveyed by Make My Trip at the time of Booking.

During the course of the tour my newly wedded son, his wife and myself faced lot of harrassment and mental disturbance.

If needed, I can forward the E-Mails and other proofs incoluding Photographs of the Hotel, conditions of the Room and other details.

I would request you to take up the matter to compensarte this irreparable loss.

http://www.makemytrip.com/

This is about my recent transaction with http://www.makemytrip.com/ regd bus tickets...

I am disappointed with their cancellation policies and decided not to go with them for any sort of flight/rail/bus booking in future....

makemytrip.com cancellation policies are not only ridiculous but cheating customers by saying "This cancellation policy is liable to change at Bus Operator's end. The final cancellation policy is available in the e-ticket AFTER successful Bus ticket booking. Partial cancellation or Rescheduling or transfer of tickets is not allowed ".

I was disappointed to see the following ( HIGH and Ridiculous) cancellation charges after I booked my tkt ... I have attached the ticket here...
[protected][protected]
Booking id : NU[protected]
Tkt no : ABRS1452368)

Cancellation charges for this ticket are as follows:
0 to 12 hrs:100%(2850.0 Rs.)
12 to 24 hrs:50%(1425.0 Rs.)
24 hrs: and above 20%(570.0 Rs.)
All the above timings are based on hrs before trip departure time. Partial cancellation of PNR is not permitted. For more details contact on the help line number.
[protected][protected]

makemytrip.com cancellation charges are VERY HIGH compared to others (e,g : travelyaari ) for the same service ( i.e Same bus and Same travelers SVR Tours & Travels Non A/C, Seater) ..
Cancellation Charges Time before Departure
1 100% Within 6 Hrs of Journey Time.
2 50% Between 6 Hrs and 9 Hrs of Journey Time.
3 10% 9 Hrs before Journey Time.

The Tkt fare is same but the cacnellation charges are VERY HIGH...

I had booked airline ticket for travel from Ahmedabad to Seattle(u s) and from Seattle(u s ) to Ahmedabad through makemy trip online booking portal.Due to unavoidable circumstances I requested the company to either cancel the ticket or postpone date of journey.They simply rejected the request stating that once the journey started the ticket can't be canceled and according to air line rules it can not be postponed too.There is no such condition mentioned on the ticket.
My booking ID is IN1110B00676 dated 2nd oct 2011
My mail address is [protected]@yahoo.co.in
your help is requested to resolve the issue

Makemytrip - Miscommunicating & refusing to Refund

Dear All,

I booked a ticket through Makemytrip.com (UN[protected] Chicago, IL to Mesa, AZ) and for some reason I had a problem travelling.
Before cancelling the ticket I repeatedly asked Vishal Sharma, the agent about the cancellation charges and he said charges are $ 80 and rest would be refunded back. I asked him at least twice and he repeated the same info. For past one week I am giving calls to know about the refund status and they are saying that this is a nonrefundable ticket and money cannot be credited back. My point is if this nonrefundable ticket then why they gave a wrong promise before cancelling the ticket. I wouldn't have cancelled the ticket if it was a nonrefundable ticket. I would have kept the ticket rather than cancelling as I might not change my plan and go ahead with the travel. Also the response from floor supervisor Riya was not proper as she deliberately kept the call on hold for a long time and with a blunt tone disagreed and disconnected the call. I have couple of more examples of their unacceptable behavior.

My call recordings are available with them but still they are not accepting their mistake. Please let me know how I can file a case against them as it is clearly a case of miscommunication from their end. I would like to file a legal case against them and ask them to present the call recording to make is clear mistake was from me or Makemytrip.

Please help!!!

Nithesh K Pinnamaneni.

Ticket were booked in www.makemytrip.com on[protected] against booking ID: NF[protected], booked amount 13263/-. The ticket were cancelled on[protected], cancellation fee 2000/- refund amount Rs 11263/-.

Makemy trip refunded only Rs 4813/- out of Rs11263/-. for remaining amount, they said refund was done on same date and need to be checked in bank.
I called make my trip more than 5 times but everytime makemytrip customer care executive gives same reply " your problem is important to us and it will be settled in next 72 hrs. Every 72 hours has counted me to more than one month, when asked to put to some senior, they started rotating amoung themselves. After 5 calls, I was asked to submit bank statement of 3 month, when submitted, I received email asking for bank details which was provided to them. After 3 to 4 days when asked about refund status, customercare executive started saying bank statement is not readable and ask them to give in soft copy 'pdf format file'.

Makemy trip is a fraud company which I came to know only after facing it. On many website there are complaint against make my trip and their customer care executive hold you for more than 45 mins to 1 hour when enquiry with them.

I booked my 02 days vacations at Munnar in Hotel Munnar Inn via M/s makemytrip. It was a nice stay but i didn't get what i desired. I browsed the net for about a week before planning my stay at Munnar and after going through numerous pics and availability as per internet records of makemytrip site i zeroed on hotel Munnar Inn and got it booked. But to my utmost surprise, just few days before my scheduled booking i received a call from make my trip agent saying that my booking has erroneously been done at Munnar Inn and as there is non-availabilty of room at Munnar Inn so i was asked to shift to another hotel.Although, the other hotel i.e.hotel Mermaid Inn was arranged by makemytrip only, but it wasn't compatible to the hotel Munnar Inn(comparing the pics of Munnar Inn that were displayed on net). This of-course is a matter to be viewed with serious concern. If rooms are not available then it must be immediately updated on the online booking site too and shouldn't display any existing vacancy.

I have booked a return ticket from Makemytrip (Booking ID: NF[protected] from Mumbai to Lucknow and return via kingfisher airlines. i was informed that my flights are cancelled and I will get full refund for that sector and no alterante option was given.

Now make my trip is not processing my refund(only half refund has been made).

They have told me that they are going to reply to my query in 24 hours on so many previous occasions however I did not recieve any call back from them or any email on the same. On toll free no i have made cal more than 3o times(i hav my phone details as a proof). They have told me that they are going to refund in 72 hrs many times but never made it.

It is so frustating how make my trip functions and its license as an agent should be cancelled. I would like to have my refund along with the exemplary damages for the trauma that I had go undergo till date.

While booking the flight, MAKEMYTRIP charged Rs 2574 as taxes. Unfortunately I missed the flight. Airline is saying I was noshow for the flight and can only refund the tax amount which as per them is Rs 692/-. The booking ID is NF[protected].

Passenger Names Type Base Fare Taxes & Fees Total
Mohammad Waseem Akhtar Adult Rs. 3520 Rs. 2574 Rs. 6094

Payment Details
Total Fare Rs. 6,094
________________________________________
Total Amount Charged (rounded) Rs. 6,094

How can the tax be Rs 2574/- at the time of booking but Rs 692/- at the time of refund. MAKEMYTRIP is clearly doing some sort of fraud here. I tried to get an answer on this question of difference in tax amount while booking and refund, but MAKEMYTRIP did not provide answer, instead just kept on repeating the same thing again and again, saying airline tax is Rs 692/-.

I just hope no one else is cheated like me by these fraud websites.

I have refered " Make My Trip" to my German friend Mr. Andreas Rieche , he has booked the vacation : Reference ID :[protected]. The booking for complete trip was made in January 2012 for the tour in Febuary 2012. The package includes 2 flights (Pune - Delhi/ Jaipur- Mumbai) as well as car for Delhi/ Mumbai and overnight accomodation at Delhi / Agra/ Jaipur . The order was cater by the executive name Mr.Deepak Kull ([protected])

On[protected] Mr.Andreas Rieche & Mrs. Anke Rieche started the journey in pune with big surpise, the flight pune- Delhi which was included int he package they have booked in Jan 2012 was wrongly cancelled by make my trip in Jan 2012 itself . Early morning with big surpise and upset they tried to find out what went wrong and called make my trip office and no proper response and he ended up in spending CHF 200/- as mobile phone charges. The executive of make my trip informed him there was a mistake done at Make my trip and told them they have fixed it , but got information from Jet Airways nothing happended. They ended by in buying new tickets for lump sums Rs.43,168 ( for both Mr. Andreas Rieche & Mr. Anke Rieche)

On refered to make my trip they informed him they will refund the tickets on submission of the new tickets and after submittion of new tickets they got only the refund Rs.7,186 on[protected] and still they yet to get Rs.35,982 , no apology make and inspite of regular remainder through Mail by Mr. Rieche and me and telephone call to Mr. Deepak kull . No response from make my trip

It is very bitter experience and very poor service response .

Totally we upset and we need to file a customer complaint against make my trip about the cheating and poor service

Kind regards,
P.Raghul Raj
Managing Director
Athi Parasakthi Alloy steels Pvt ltd
Coimbatore - 641 104
[protected]@apalloysteels.com
Mobile [protected]

From last 6 months whenever i try to make any booking through makemytrip, my tkts never get booked before 3-4 attempts and my money remains with makemytrip for 6-7 days. I must have paid atleast 2000 to 3000 Rs as interest to make my trip against the refundable float.

But yesterday was the worst, i arranged for Rs 10000 for flight booking and have to go to delhi for urgent work, my total money got deducted including return flight and booking was unsuccessful. Now i cant go for my urgent work as i'll have to wait for my money refund, where as i requested call centre to book fresh tickets against my money with make my trip. But nothing happened. i guess they are doing it intentionally , just to have money in float and earn free interest from customers money. this is highly unethical of the company like make my trip.

I would never book my tickets through make my trip again.

booking ID:NF[protected]

I would like to bring to your notice the horrible experience that I have to face while departing from Manali to Delhi via bus booked from MMT… I had booked two Volvo bus tickets (City Land Travels) MMT for Apr 8, 2012 i.e., last Sunday… for me and my wife accompanied with my one year old kid…

At the time of boarding the bus, it was noticed that the bus was not Volvo it was just a sub-standard AC bus… without having enough sitting space, foot rest etc… The fact was immediately brought to the notice of bus operator presented in the bus… he immediately denied to entertain any complain regarding this… then with no option… I had contacted MMT at[protected] contact number printed on the bus ticket… one MMT executive picked my call and after getting my complain… he replied me that will revert you back after getting bus operator revert on this…. Again after around 30 minutes.. I got call from[protected]Mr. Rakesh from MMT)… he told that bus is Volvo not other than this as per the bus operator… it was totally rubbish… how can a person sitting at Delhi blindly lied… to prove the quality of bus… it had taken pics of the same… The same is attached for your reference…

Ultimately I had to board the bus… as I had to report to my office to the next day morning… leaving no option to get ride to resulted problem.

Apart from this… when I booked this bus.. I was totally relied on the information displayed on the MMT site (www.makemytrip.com).. For your ready reference, I am attached bus ticket mailed to me by MMT…

By virtue of sub-standard bus.. me and my family (including my one year old kid) had to suffer physical and mental disturbance during my entire journey from Manali to Delhi… How can this be compensated… I have gone for vacation only for the sake of pleasure and to feel my family relax.. which was totally ruined by your act…

Not after this… your guy.. (Mr. Rakesh).. has promised to get back to me within 48 hrs… but till date nothing happened…

I have booked ticket from MMT… as I was in the impression that you guys are making travelers happy during their planned vacations… but nothing materialized…

A Distressed Traveller

Deepak

--- On Sat, 4/7/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: Deep.[protected]@makemytrip.com, share.[protected]@makemytrip.com
Date: Saturday, April 7, 2012, 9:54 AM


Called make my trip to know what 's happening on my camplian as I have been following this snice 29 Feb .gautam kumar ext 9510 again couldn't connect me to Kajal or Rahul Aggarwal ..Atlest expect a service and not such behviour .poor follow up and service .

--- On Sat, 4/7/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: Kajal.[protected]@makemytrip.com
Cc: Deep.[protected]@makemytrip.com, share.[protected]@makemytrip.com, [protected]@consumergrievance.com
Date: Saturday, April 7, 2012, 9:31 AM


Till date no contact made by make my trip..

Listen to recordings for ur poor service

Booking ID No.: IN1203B06296
Subject of my mails: IN1203B06296-B2C-OFF-Air Domestic
I was under the process of booking a ticket from Guwahati to Delhi on 26th Feb, but due to some connection problem, the transaction got failed from
makemytrip's end, whereas my bank deducted the amount. The ticket was *not booked*,and Rs. 4377 was deducted from my account. I had already spoken to their 4-5 service executives, but didnt get any positive response. I mailed them some 10-15 times, and the only reply I got was I will get the refund in next 72hrs. The last mail said they have forwarded it to the payment gateway for reversal of the amount, but its been 10 days, and I haven't got my refund back.
As it is a consumer platform, I request the attention of make my trip officials to please look into the matter at the earliest for my refund.

Regards,
Hasleen

I have booked a flight via makemytrip from bangalore to Gwalior for 24th Feb 2012.
But as the flight was cancelled so makemytrip assured me that my whole money (16004 Rs.) will be refunded back and the process will take 5-7 working days.
I received this communication from makemytrip on 23rd Feb and after that I received only 1116 Rs. on 29th Feb.
After follow up multiple times there was one more refund of 4949 Rs. on...

I have booked a ticket for Delhi -Dubai (one way)thro make my trip.com having booking ID-NN[protected] on 11.02.12 for journey dated 28.03.12 with total cost of 6826.00.My journey was confirmed thro IT_41 with kingfisher airline PNR-COUTTD.

2 days prior to my journey i.e on 26.03.12 ,when i asked the flight status it has been communicated by KING FISHER and MAKE MY TRIP both that the said flight is unoperational-only full refund shall be made to.No alternative flight can be arranged.

even after many request they have not done any arrangement for my journey to either there or any other flight.
Make my trip replies that we are agent it is carrier (KINGFISHER)responcibility to give alternative flight.

My ticket was booked more than one and half month back.NOW on 26.03.12 all tickets has become very costlier.

Finally i have purchased cheapest ticket available with make my trip on 26.03.12 for the same journey date of 28.03.12 with cost Rs 15440.00.(booking ID-NN[protected],Indigo airline 6E-21 PNR-QDV2CE)

last minute cancellation has put me in lot of harrasment and the additional money[protected]=8614)what i paid extra with the compensation of harassment must be paid to me.

ASGAR ALI
HNO_407,GF,I.P.COLONY,FARIDABAD
MOB-[protected]

sir/madam,

i have booked a round trip from Lucknow to Mumbai from make my trip online. the booking id is: NF[protected]. i would like to launch complain about the misguidance and inconvenience faced by us due to them.
firstly, on the on the of my travel dated 24th march 2012 i received a mail( attachment provided) that my flight has been cancelled but after rechecking from airport i found they misguided. i have launched complain for a feedback for returning flight. i was promised to receive a confirmation call within 24 hours. no such call was received by me.
secondly, when again i called them on 25th march 2012 i was told my returning flight was in-operational which was scheduled for 29th march 2012. i was told to cancel the flight and no re-routing was possible. n apply for refunds.

i did as was told.but after wards when i checked with my airlines they said i could have re-routed my flight to Delhi.

AS A RESULT OF THEIR MISGUIDANCE I HAD TO PAY TRIPLE THE AMOUNT PAID for new booking. i want you to take strict action and consider my compensation.

regards.

please note that I vivek gandotra has not yet received the refund amt of rs.5307/- against a hotel cancellation whose cancellation ref # is IN1203R0079723.this was for a hotel booking in hotel monal at Dalhousie from 28/03/2012 to 02/04/2012.the expected refund date against the cancellation was 28/03/2012.but till now I haven’t received it. What is the cause of such a delay? The hotel booking id is: NH[protected].
The foll are the details:
Name of customer: VIVEK GANDOTRA
HOTEL BOOKING ID: NH[protected]
HOTEL CANCELLATION REF #: IN1203R0079723
REFUND AMT: RS. 5307/-
HOTEL NAME: HOTEL MONAL
PLACE: DALHOUSIE
CUSTOMER BANK ACC DETAILS;
NAME OF BANK: H.D.F.C. BANK
ACC TYPE: SAVINGS
SAV ACC # [protected]
MICR #[protected]
IFSC Code: HDFC0000079.
PLEASE INITIATE THE REFUND PROCESS A.S.A.P.
THANKING YOU,
VIVEK GANDOTRA
[protected]

--- On Wed, 3/28/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: Kajal.[protected]@makemytrip.com, [protected]@makemytrip.com
Cc: deep.[protected]@makemytrip.com, [protected]@yahoo.se
Date: Wednesday, March 28, 2012, 6:32 PM


No contact till date ...What happened are you guys unable to contact and solve issues ...Till date no effort made by you or your team




From: Kajal Devi <Kajal.[protected]@makemytrip.com>
Subject: Automatic reply: Fw: VB: Flights status [Reference:[protected]]
To: "Siddharth Khubchandani" <[protected]@yahoo.com>
Date: Saturday, March 24, 2012, 12:14 PM


Dear Sir/Madam, Thank you for contacting MakeMyTrip. I am currently out of the office and will be available on 26th Mar, 2012. I will review your message following my return. If you require urgent assistance, kindly call us on[protected],[protected] or[protected]. Thank you for your co-operation. Yours sincerely, Th Kajal Devi Team-Customer Delight kajal.[protected]@makemytrip.com[protected][protected]-------- India Toll Free:[protected]From MTNL & BSNL Lines) India Toll Free:[protected]From all Major Mobile operators) Postal Address:MakeMyTrip India Pvt. Ltd.,
Tripper Villa,Tower A, SP Infocity,243, Udyog Vihar ,Phase 1,Gurgaon, Haryana - 122016 ,India



--- On Sat, 3/24/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: Kajal.[protected]@makemytrip.com, [protected]@makemytrip.com
Cc: deep.[protected]@makemytrip.com, [protected]@yahoo.se
Date: Saturday, March 24, 2012, 12:14 PM


Post standard message of sorry no follow up done by kajal or make my trip.Amazing service

--- On Fri, 3/23/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: "Kajal Devi" <Kajal.[protected]@makemytrip.com>
Cc: share.[protected]@makemytrip.com
Date: Friday, March 23, 2012, 5:44 PM


Dear Ms Devi

I have been reciving calls today on both the numbers not sure why you faced this issue .You can call me anytime tomrrow on 95454

Regards
Harish

--- On Thu, 3/22/12, Kajal Devi <Kajal.[protected]@makemytrip.com> wrote:


From: Kajal Devi <Kajal.[protected]@makemytrip.com>
Subject: RE: Fw: VB: Flights status [Reference:[protected]]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Thursday, March 22, 2012, 8:01 PM


Dear Mr. Karam,





Greetings from MakeMyTrip!





At the outset, we sincerely apologize for the unpleasant instance. This is not in accordance to our service standards nor do we expect any such practices.

We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction.

I tried to reach on the listed but could not receive a response.



With reference to your mail, please share us your alternate contact number along with the convenient time so that we would resolve accordingly.



We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.



I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.





Yours sincerely,

Kajal Devi

Team-Customer Delight

Kajal.[protected]@makemytrip.com

[protected][protected][protected][protected]-------

India Toll Free:[protected]From MTNL & BSNL Lines)

India Toll Free:[protected]From all Major Mobile operators)

Postal Address:

MakeMyTrip India Pvt. Ltd.,
Tripper Villa
Tower A, SP Infocity
243, Udyog Vihar
Phase 1,
Gurgaon, Haryana - 122016
India





From: Siddharth Khubchandani [mailto:[protected]@yahoo.com]
Sent: Thursday, March 22, 2012 10:59 AM
To: Service; share.feedback
Cc: Deep Kalra; [protected]@yahoo.se
Subject: Re: Fw: VB: Flights status [Reference:[protected]]

Poor service I have been following snice 29 Feb .Waiting for your busy managers to call .

I am back in DELHI .In case you are intrested call on 94



Regards

Harish

--- On Sat, 3/17/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:


From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: Re: Fw: VB: Flights status [Reference:[protected]]
To: deep.[protected]@makemytrip.com
Cc: [protected]@makemytrip.com
Date: Saturday, March 17, 2012, 7:04 AM







Your feedback has been submitted successfully.

Your Reference ID : #[protected]

--- On Fri, 3/16/12, Siddharth Khubchandani <[protected]@yahoo.com> wrote:

No repply no contact till date .
From: Siddharth Khubchandani <[protected]@yahoo.com>
Subject: Fw: VB: Flights status [Reference:[protected]]
To: deep.[protected]@makemytrip.com
Cc: [protected]@makemytrip.com, rahul.[protected]@makemytrip.com, [protected]@yahoo.se
Date: Friday, March 16, 2012, 2:30 PM

Goodeveing Deep





I have been chasing with your compavy snice 29 Feb requesting them incase there has been any shedule change in my booking .Pls ref to my email below till date I have not recived any reply from your company .Finally on monday my nice contacted your company and spoke to Bharat in delhi office and released that my fear was correct that there has been a change in my flights by the airline .i am not upset about the change but have a concern that your company never responsed to my mails and when I had requested Bharat to send me my e-tkt he did send .I had also requested him to contact me to Manoj (TL) or Rahul ( Manager) for which he said that they are not avaiable and will call me.This never happened .Later on 13 March I again called your company and got contacted to your chandigarh office where we got contacted to Navpreet who send me the tkt and connected me to her Tl Amanpreet totally useless.She had promised me that she will contact me to her manager or arrange a call back till 6.00 pm which never happened till date .This is not the frist time when make my trip has not informed me about my schedule change.I used your company in Dec and was flying with kingfisher and faced issues regarding the same issue .Even then nobody informed me about my change .

Few questions



Why should i pay service ffee when nobody bothers about the my bookings

Useless mangers.



Currently I am in blr incase you guys are intrested in talking to me pls call my nephew Siddharth on [protected]

Regards

Siddharth










----- Forwarded Message -----


----- Vidarebefordrat meddelande ----
Från: Harish Karam <[protected]@yahoo.se>
Till: MakeMyTrip <[protected]@makemytrip.com>
Skickat: måndag, 5 mars 2012 16:06
Ämne: SV: Flights status [Reference:[protected]]

Dear Sir

Soon, I will be leavng For India, So please rescheduleds my flights from delhi on 16mar after 15: 00 hour and back from Bangalore on 21st march to delhi after 17:00 hour. Please send me new E-ticket.

Thanking you

With Regards

Harish



Från: MakeMyTrip <[protected]@makemytrip.com>
Till: [protected]@yahoo.se
Skickat: onsdag, 29 februari 2012 13:43
Ämne: Flights status [Reference:[protected]]






Response

Dear HARISH KARAM, Thank you for contacting MakeMyTrip.com. A Reference ID[protected]

has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).



Warm regards,
Team MakeMyTrip.com


P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)