MakeMyTrip India Complaints & Reviews

I had a hotel booking with makemytrip in Bangalore for 13-15 June, after which I called to postpone on 13th noon to 16-18th June. I was told that if the Hotel agrees then it may be done otherwise it will be considered as a no show. I was put on hold and the support person connected with the hotel staff and got my booking postponed and sent the voucher to me.

I arrived at the hotel on 16th after a lengthy car trip only to be told they have no reservation in my name, I showed them the voucher and they reconfirmed that they did not have a postponed booking my name.

After spending close to 2 hours on makemytrip support line, explaining my situation 5 times, being put on hold and being told that it has been taken care I was told to make a payment on my own and makemytrip would refund it. No confirmation mail of this kind was sent to me. I have contacted MMT multiple times over the past week receiving no updates except incompetent customer support people giving incorrect information.

Hi. I am Anurag. I am a software engg working in London. recently I went to India for vacation. During my vacation I have gone to Nainital & booked the hotel from your website. I didn't asked anyone for hotel as I was sure that in MMT whatever hotel is listed must be a good Hotel. First of all the hotel was not a hotel, it was not more then a lodge. They don't have even a reception. They didn't asked me about my ID. We were 2 adult & 2 children(5yrs & 1.5 yrs) I have paid for the extra bed. But the room was so small that an extra bed couldn't fit so we had to put a small mattress on the floor. first day & next half day, there is no water in the bathroom. 2nd day night we found a lot of mouse in the room. When I complained about this then that night they arrange one another room to sleep which they ask me to vacate in the early morning. There is no internet connection, there is no restaurant.Only thing they arrange is Tea & milk for which you have to call from your mobile(roaming) to the guy's mobile who lookafter the hotel/lodge(There is no intercom) So on very first day I call to MMT & the call center executive only say every time that we are in touch with Hotel manager. Because there was no hotel available in the city as too many tourist was in that time in the city so we spent our spoiled vacation in that hotel. When I reached Delhi & complain again then MMT told me that you'll get you money back. I even followed up from London 2-3 times but every time they say one thing "Someone from MMT will contact you." . See I don't care about my money, that is not at all important for me but I am surprised that MMT is such a big brand & they are also doing the same thing what a small travel agent is doing. I am totally disappointed with MMT & will not use any of its services in future & definetly I'll share my exp. in all the social media platform. I don't know Why MMT spending so much money in TV ad regarding 100% money back on Hotel in case you are not get what you see in the website?

I booked 2 bus tickets from Kanpur to Delhi in UPSRTC bus on 22 June 2012 on makemytrip.com. But to my surprise Rs 1510/- were deducted from my IOB debit card but I got no response from them for more then an hour. I called the customer care who said that the booking has failed and the amount will be refunded to my bank account in 72hrs.
It is very sad to say that over 72 hours are over and I haven't got my refund back as of now. I tried booking 2 bus tickets worth Rs 1510/- on 22 June 2012. But instead of getting tickets I got deduction of my money from debit card without even a single email, call or any other intimation from your side. I didnt even knew my booking Id until I made a call to customer care personnel. I thought I had lost my money to makemytrip.com. I am still not very sure if I will ever get my refund from Makemytrip. They are not bothered at all about my refund. These are my booking details:

Date and time of booking : 22 june 2012
Time of booking : 1305 hrs
Method of booking : IOB Debit Card
Amount deducted : Rs 1510/-
Booking id : NU[protected] (as told by customer care as I never even knew my booking Id hours after booking)

It was my first and a very bad online ticket booking experience with makemytrip.com. I hope this is not another scam/fraud online travel tickets booking portal. I was planning to go to Vaishno Devi but I am so badly disappointed by your services that I had to cancel all my plans.

I booked a bus ticket for me and my colleague from make my trip website (www.makemytrip.com). the ticket was booked for a volvo bus where as the actual bus with which i traveled was a normal bus. when i complained this to the concern authority in Make my trip he says the bus was a volvo one only but i have traveled 12 hours on the bus and it was a tata bus with AC and air suspension.

I booked a room in New Delhi with makemytrip website. when I went to checkin at the hotel i found the pictures they had advertised to be nothing like the hotel and the condition of the hotel was filthy with smell o[censored]rine every where and broken furniture and dirty bedding. I called makemytrip and complained about the same and said I need an alternate. They promised me a refund and asked me to find another hotel by myself.
I found another hotel and checked in. later when i contacted makemytrip they refused the refund making new excuses and claiming they have to call the hotel every time I call them. I paid Rs.4900 for which i did not use their filthy hotel for even 10 minutes. my booking # was NH[protected], and my complaint # was[protected].

Faiyaz Sait

Dear Sir,

I have booked a online tour package of kasmir on 6.06.12 through makemytrip under my booking ID no. IN1206B03674 from 10.06.2012 to 15.06.2012 . In which we have paid Rs.39000/- for delux rooms. We have facing following problems in during my trip.

1. The booking of my 1st hotel on dt. 10.06.2012 is not confiming by make my trip team until unless start journey . I have make so many calls in roming to get the confirmation from them. In each call they have hold me on the line for half hours.
2. As per my teriff I ask to the delux rooms but I could not get it.
3. In thrid day When my booking in Hotel Isfan in Kasmir. But when we reached at Hotel Isfan. They have shifted to us in alocal hotel Butterfly.
4. We are every time asking the complaint in may my trip consumer toll free no. but they could not listen to me. Sir.Please help me in this regard and give the right justification to me.

EMAIL TO CEO (DEEP KALRA) , This is to bring to your notice the kind of service your bus operators providing to passnegers who are booking tickets through your site. Below are 2 reservations I made last week and challenges faced.



1. Delhi - Katra ( ID - NU[protected], 4 seats) on 8th June



- on 8th June i got a call from operator at around 4pm that Volvo is faulty today and will not go so I need to downgrade booking and take seats in place of Sleepers.

- some how i got cofnirmation that I can get seats in normal A/C sleeper bus with some refund. your people told me to either accept it or get the full refund. Since I was not having much time with me, i decided to compromise.

- at pickup point, i noticed that Volvo is ready to go but I was told that that one is for some other people and people who have booked through internet will go in different bus (ordinalry). Travel people told me that they have to take care of current booking and hence people have to understand it.

- departure time was 7pm and we were asked to wait endlessly till about 9pm (on Road with no intimation at all about bus and departure time) when one bus from some other operator arrived and we were allocated back seats in that bus and not as per Seats booked through site.

- Finally bus left Delhi and reached Katra at around 12:30pm against arrival time of 9:00am (my entire program got impacted due to arrival time!)



2. Katra - Delhi ( ID - NU[protected], 4 seats) on 10th June



- on 10th June, we reported on time and were asked to take bus in parking lot.

- bus conductor asked about type of booking and forced us to take 4 seats in the last (i was not allocated the seats as per online booking)

- Seats were in pathetic condition with no curtains!!!

- I checked with bus people and they said that internet booking are done from Delhi and we can't do any thing at all.

- I called your people and was told that nothing can happen and i need to travel only in this bus and same seats. Though MakeMytrip people told me to get back but never heard from them!!!

- entire night my family and I was not able to sleep at all!!!!



Mr Deep,



- if you really want to succeed in online business (that too buses) , either run your own buses or get out of this business (otherwise with the time, you will be!!)

- I had horrible time (on top of body condition which one gets into after Mata Darshan!!), and thought to write my experience to you.



Not sure, how can you compensate for it but most importantly think about it and put yourself in my shoes. This will help you to think about business model you are into (Bus booking).



One feedback aobut your site while booking, if total mount is elligible for Cashback, system should automatically provide the benefit to passengers rather that one has to opt for Deal type. Anyway, system will not provide caskback till the time, your booking amount crosses certain limit.



If your are sensitive about your business, I am sure you will definitely consider to compensate me accordingly.

I booked my trip from USA to Bombay, India and back. During the booking of the ticket I was informed that to change the date I would have to pay $300 plus the difference in airfare But I wasn't informed about the fact that they are allocated only few tickets for a particular class and that I would be unable to get a ticket or change my class. So due to medical reason I have to change my tickets and after being hung up on, being promised that someone will call me back and no ever did and three weeks of constant emailing, calling and online chatting with them, they tell me that no seats are available the entire month of July and August. I have to leave India by end of July due to immigration purpose and I conveyed this and all they said that they are sorry and can't do anything about it.

Dealing with makemytrip has been nothing but nightmare! They have the worst customer service, incredibly incompetent employees and no responsibility whatsoever!! I was promised that a supervisor will call me back and after 3 weeks I've yet to hear from a supervisor. Than when you use their live chat they keep on transferring you from one person to another! The worst of them was Rohit Binny, he was rude and just started to ignore me!

Their logo is " where we create unlimited memories just for you" ..more like where they create Nightmare if you have to make any changes to your ticket. I will Never Ever use them again..and I plan to make sure none of my friends, family or my associates ever use them eithe... MAKEMYTRIP.COM SUCKS!

I had availed an International Travel Package from Makemytrip.com. The overall cost of the package was a hefty sum. As consolation (was till now) I was given Make my trip discount vouchers worth INR 20,000/-. These shopping vouchers could be used against shopping at certain brands such as Reebok, Marks n Spencer, CCD, Barista, etc etc.
First of all some of the discount vouchers had already expired at the time I received the vouchers. (I received the vouchers in March 2012 and some of the vouchers had validity upto October 2011).
Second, All the vouchers were valid till June 2012 so I thought of availing some discount which I could.
So I went to purchase Reebok sports shoes but I got the update that the Reebok voucher (issued by Makemytrip.com) is not valid.
I informed the same to my Travel Associate from Makemytrip.com and was assured that the issue would be resolved soon. But as expected once you have bought a product (Holiday package) and the vendor (makemytrip.com) has got there payment from customer (me) why would they entertain you.
I want my active discount vouchers or a cash back worth 20,000/- INR from makemytrip.com otherwise I will have to resort to some hard action against Makemytrip.com

Our group of 16 had a horrible experience with Make My Trip when we went on their Kashmir package from 19th to 25th May 2012. Some of the points on which Make My Trip terribly goofed up are :-
1) Despite booking at the beginning of February we were not provided details of the hotel till 3 days before travel
2)14 o[censored]s were booked on JetKonnect and 2 on Indigo. But at the last minute without prior intimation the 2 were issued Kingfisher tickets with long halts in Delhi. The Kingfisher flight from Srinagar was at 4 pm while JetKonnect was at 2 pm yet all were transported together from the hotel at 11am. The Kingfisher passengers were not allowed into the airport and had to wait out for 2 hours. Leaving the hotel at 11 am these two passengers reached Mumbai close to midnight.
3)Was told we would be staying in California houseboats in Srinagar but was put up in a lousy Shikhara
4) Despite confirming that 2 vehicles will be reserved for our group , the tour managers tried to squeeze 2 more passengers in our vehicles which we resisted . After , multiple calls to various people in MMT it got resolved after 90 minutes with all members loosing temper & wasting precious time . Still, the tour guys insisted that some baggage's to be loaded on our vehicles , which caused delay and missing the second phase of Gondola ride in Gulmarg.
5)Four of the 6 rooms booked was meant for 3 adults yet the room offered at Paradise Inn, Pahalgam was so small that an extra bed would not fit in.
6) The food arrangements were extremely poor at all locations . I can't comprehend with this crazy idea of MMT of hiring "Maharaj" from Rajasthan to serve us same food, day in day out at all locations . The food without exception at all locations was unhealthy , oily and inedible. At Shikara , in fact the food was uncooked . The standard menu was Roti, Dal, Paneer , Chicken , Papad . The Papads were kept in a corrugated box and no hygeine was maintained in the serving area. We were also forced to buy Mineral water at more than MRP at the Dal lake . WHEN WE BOOKED WE WERE NOT INFORMED THAT WE WILL NOT BE SERVED FOOD FROM THE HOTEL , AS TOURISTS WE EXPECTED TO BE SERVED LOCAL CUISINE AT LEAST ONCE. Because of the poor food quality we were forced to eat outside at least on three occasions . We tried Paradise restaurant in Pahalgam town for the local cuisine( owned by the same group where we were staying ) and were discussing with the owner of the sub-standard food arrangement at the hotel. He promptly put a disclaimer at the hotel saying that food served is from MMT and not by the hotel.
It is clearly found that Make My Trip is not equipped to handle such holidays and people should refrain from using their services.

After booking the package, The tickets & hotel vouchers are promised to be given 3 days before the departure. But in our case, it wasn’t delivered till the day before the departure. Also, we need to call again & again for the same. Your Customer care executive Kept us on hold for almost 30 minutes. It took me more than a hour to get the thing done. Each time the calls gets transferred to the new executive to whom we need to explain the whole story with the ID then he transferred it to some random department ,from where the same things happen


We recently had Himachal package from Make my trip & trust me the whole experience was so bad & troublesome.One of the Executive hired by MMT was totally new to the place.Also the package havent been planned properly, we literally wasted 3 days in travelling itself in bus & they mentioned it as 6-7 day package,The Hotel at shilmla "Kufri resort' was pathetic & they mentioned it as 4 star hotel, its was all pathetic,dirty,stinky.It had a big hole in the bathroom roof with leaky wash-basin.The guide didnt accompanied us at any of the destination nor the entrance fees were paid which was all inclusive.They have a brokerage cartel involving MMT agents who makes fool out of the tourist just to fetch more money.The whole trip was a mental harrasment for us with half of the time calling the MMT executives & travelling in bus,The spots covered by MMT are like half will be shown from the bus itself & other half are all situated at one place it self * MMT have exagerrated it well.

To all the travellers, please please please do not opt for MMT for any of the packages.."Naam Bade Darshan Chote"

Makemytrip gives upto 75% cash back on the booking amount of the subsequent booking if we make a new (first) booking on makemytip.

The discount is as advertised here:
http:/Www.Makemytrip.Com/Promotion/Includes/Hotelstay-t&cs_04042012.Html

I made a new booking (hotel) on makemytrip.Com and used the booking ID of this booking for discount on second booking (hotel).
But when I tried to use the code, I got an error message saying "invalid code".

When I called up makemytrip.Com (around 6 times for this issue), they said that the discount code has already been used. When I asked on which booking it was used, they said they cannot track it.

Then I made the second booking on makemytrip.Com without this "upto 75% cash back" discount.

Then I tried to use the booking ID for this second booking to get "upto 75% cash back" discount on my third booking on makemytrip.Com but again this new booking ID DID not work.

I made all these 3 bookings withing 1 week (27 may, 30 may, 02 june 2012).
This is wrong and misleading and wasted a lot of my time.
Makemytrip should not fool people with such false advertisements.

in my trip there is so many problem but first no hot water in my shower and realy bad food serve in hotel i have to order for drinking water but they give us to after 7 hour i have complaint in company they give we give u only 2000 refund i have stay 2 days in shimla and 3 days in manali i have to paid 43000 rs plz help me for more refund because i have to waste my money plz rep on this id [protected]@yahoo.in

Hi, I have purchased a International ticket through Make My trip worth Rs: 4,21,000 ( Four lakhs twenty one thousand) routing through six countries which is NON Refundable and NON changable on a emergency official trip to South American countries on 2nd June,2012 from hyderabad to Brazil, 9th June Brazil to Argentina, 13th June Argentina to Mexico, and other countries. But due to delay in getting the Visa's I have to postpone the travel to next week. And My company is ready to spend for another ticket strating from Hyderbad to the next destination of my travel where I can utilise the old ticket to catch up with the flights with old ticket Itinerary to complete my other country travel. So, when I have requested Make my trip for this option they have simply refused and said my ticket will be cancelled for all other countries with out any refund. If I dont take my first flight from Hyderabad on 2nd June. Which is very surprising and we have been troubled a lot by putting us on hold on phone for long time.

Apart from that most worst thing is if the call gets disconneted, we need to call again and we will be connected to a new person and we have to explain the whole story again to that executive, and when we ask them to connect to the person to whom we spoke ealier they are not ready to talk to us.

Please help us, as now we have a serious problems with our clients in South America and also we are loosing a huge amount of money with out any use.

VERY TRUE !!!! AFTER SEEING THE MEDIA AD OF MAYKEMYTRIP THAT....MEMORIES U WILL NOT FORGET......
I GOT ACCOMODATION BOOKED IN HOTEL BRIDGEWAY FOR 3 DAYS OF 2 LUXRY ROOMS IN SUMMER HOLIDAYS MAY, 2011. FULL PAYMENT MADE IN THE MONTH OF FEB-MARCH, 2011. ON REACHING THE HOTEL WHAT I GOT CAN U IMAGINE........ONE FAMILY ROOM INTERCONNECTED (ON BACK SIDE OF HILL VIEW) OF WHICH ONE IS ROOM EQUIVALENT TO LUXRY ROOM AND ANOTHER INTERCONNECTED SMALL ROOM FOR CHILDREN. WHEN I ORDERED TWO SEPARATE LUXURY ROOMS (LUXURY MEANS FULLY AC, HILL VIEW AND BEST AVAILABLE IN HOTEL) WHY I WAS PROVIDED THOSE.....REASON DUE TO HEAVY RUSH HOTEL MANAGMENT WAS KEEPING THOSE ROOMS AND PROVIDING TO TOURIST ON DOUBLE THE NORMAL CHARGES. HERE WAS NOT END, HOTEL MANAGEMENT MISBEHAVED AND BLUNTLY TOLD THAT GO TOSOME OTHER HOTEL AND ASK FOR REFUND FROM BOOKING AGENCY. EVERYONE CAN IMAGINE, AT THE EVENING TIME WITH FAMILY WHEN I HAVE ALREADY PAID A HUGE SUM IN ADVANCE WHETHER IT WAS POSSIBLE TO SEARCH OTHER HOTEL....THAT WAS SHEER BLACKMAILING. I REPORTED THIS IMMEDIATELY TH MAIL TO MAKEMYTRIP BUT NO ACTION. REPEATIDLY I WAS SENDING MAILS, WITH PHOTOGRAPHS OF ROOMS PROVIDED BUT NO ACTION TAKEN BY BOOKING AGENCY. THEY SIMPLY REPLIED THAT ROOMS WERE OF THOSE FOR WHICH I ORDERED. WHO WILL JUSTIFY THEIR JUDGMENT (ARBITRARY). IS THERE ANY REMEDY AVAILABLE ? IS THERE ANY REGULARTORY BODY EXISTS TO WHOM I COULD APPROACH AND GET JUSTICE. NOT ONLY MONEY, MENTAL TRAUMA, HARRASMENT TO ME ANY MY FAMILY AND MISBEHAVIOUR ALL NEEDS COMPENSATION.

DEVENDER KUMAR KHURANA

I had booked a Holiday Package to Kashmir by Local Franchisee of Make My Trip - M/s Impect Marketing, Dhillon Complex, Bhilai, Chattisgarh in May 2012. When i reached Kashmir, I was told that the Houseboat on which i was suppossed to spend 1 night was changed. Later it was found that the hotels in Pahalgam and Gulmarg were also not the same as mentioned in the Voucher. The new hotels were inferior to the ones that were mentioned in the Vouchers given to me by Mr. Wasim of Impect Marketing. The change was also nor intimated to me and I had to go through a lot of harrasment when I reached the hotels that were mentioned in the Vouchers. Also other facilities promised to me by Mr. Wasim like complimentary Shikara Ride, 3 meals per day, complimentary gifts etc. were also not provided. The return flights from Srinagar to Delhi & Delhi to Raipur were also changed in the last minute and I had to stay for one night extra in Delhi due to last moment cancellation of my Original Ticket by Mr. Wasim. This has caused me lot of inconvenience and harassment.

I have posted this incident on this website that people must be very careful when dealing with Make my Trip and their local partners. The can go to any length to hook their customers and then later leave them stranded

I had taken on-ling Booking for Honeymoon Package for 3 nights and 4 days for my son who is recently married with Make My Trip Vide Booking Reference ID No. INW1205B00​101 for which I had remitted Rs. 24,000/- to Make My Trip. They make arrangement with Hotel Royal Partk Resort, Manali saying that it is a 4-star Hotel in Manali.

I was really a shock when I received a Telephone Call after my son had left from Delhi to Manali (in the evening) from Make My Trip conveying that the arrangement by Hotel Royal Park has not been accepted and the Hotel has denied the accommodation. It was really a harrasment for me.

During the talk they offered me accommodation in Hotel PREET, Manali saying this is also a 4-Star Hotel and is equivalent to Hotel Royal Park Resort. I had no option but to accept this offer of Make My Trip because at that time my son had already left Delhi and was on his way to Manali.

When my son reached in the morning in Hotel Preet, he found this hotel is not 4-Star Hotel as conveyed by Make my Trip. It was a ordinary hotel in a very dirty condition. They room provided to me was less than a room of Dharamshala. The Hotel did not provided full facilities as conveyed by Make My Trip at the time of Booking.

During the course of the tour my newly wedded son, his wife and myself faced lot of harrassment and mental disturbance.

If needed, I can forward the E-Mails and other proofs incoluding Photographs of the Hotel, conditions of the Room and other details.

I would request you to take up the matter to compensarte this irreparable loss.

http://www.makemytrip.com/

This is about my recent transaction with http://www.makemytrip.com/ regd bus tickets...

I am disappointed with their cancellation policies and decided not to go with them for any sort of flight/rail/bus booking in future....

makemytrip.com cancellation policies are not only ridiculous but cheating customers by saying "This cancellation policy is liable to change at Bus Operator's end. The final cancellation policy is available in the e-ticket AFTER successful Bus ticket booking. Partial cancellation or Rescheduling or transfer of tickets is not allowed ".

I was disappointed to see the following ( HIGH and Ridiculous) cancellation charges after I booked my tkt ... I have attached the ticket here...
[protected][protected]
Booking id : NU[protected]
Tkt no : ABRS1452368)

Cancellation charges for this ticket are as follows:
0 to 12 hrs:100%(2850.0 Rs.)
12 to 24 hrs:50%(1425.0 Rs.)
24 hrs: and above 20%(570.0 Rs.)
All the above timings are based on hrs before trip departure time. Partial cancellation of PNR is not permitted. For more details contact on the help line number.
[protected][protected]

makemytrip.com cancellation charges are VERY HIGH compared to others (e,g : travelyaari ) for the same service ( i.e Same bus and Same travelers SVR Tours & Travels Non A/C, Seater) ..
Cancellation Charges Time before Departure
1 100% Within 6 Hrs of Journey Time.
2 50% Between 6 Hrs and 9 Hrs of Journey Time.
3 10% 9 Hrs before Journey Time.

The Tkt fare is same but the cacnellation charges are VERY HIGH...

I had booked airline ticket for travel from Ahmedabad to Seattle(u s) and from Seattle(u s ) to Ahmedabad through makemy trip online booking portal.Due to unavoidable circumstances I requested the company to either cancel the ticket or postpone date of journey.They simply rejected the request stating that once the journey started the ticket can't be canceled and according to air line rules it can not be postponed too.There is no such condition mentioned on the ticket.
My booking ID is IN1110B00676 dated 2nd oct 2011
My mail address is [protected]@yahoo.co.in
your help is requested to resolve the issue

Makemytrip - Miscommunicating & refusing to Refund

Dear All,

I booked a ticket through Makemytrip.com (UN[protected] Chicago, IL to Mesa, AZ) and for some reason I had a problem travelling.
Before cancelling the ticket I repeatedly asked Vishal Sharma, the agent about the cancellation charges and he said charges are $ 80 and rest would be refunded back. I asked him at least twice and he repeated the same info. For past one week I am giving calls to know about the refund status and they are saying that this is a nonrefundable ticket and money cannot be credited back. My point is if this nonrefundable ticket then why they gave a wrong promise before cancelling the ticket. I wouldn't have cancelled the ticket if it was a nonrefundable ticket. I would have kept the ticket rather than cancelling as I might not change my plan and go ahead with the travel. Also the response from floor supervisor Riya was not proper as she deliberately kept the call on hold for a long time and with a blunt tone disagreed and disconnected the call. I have couple of more examples of their unacceptable behavior.

My call recordings are available with them but still they are not accepting their mistake. Please let me know how I can file a case against them as it is clearly a case of miscommunication from their end. I would like to file a legal case against them and ask them to present the call recording to make is clear mistake was from me or Makemytrip.

Please help!!!

Nithesh K Pinnamaneni.