MakeMyTrip India Complaints & Reviews

It's been a frustrating journey of awful experiences for me with MakeMyTrip. I have sent out numerous emails and made several phone calls on an issue requesting for justice. However, I wanted to summarize the series of events that happened to me over the past couple of months before proceeding to the next level from my end.

On August 23rd, at the time of booking (Booking ID: XXXXXX), I had a chat conversation with Parveen...

I HAD BOOKED 4 ONLINE KINGFISHER AIRLINE TICKETS FOR FLIGHT NOS. IT-352 ON 13TH AND 14 TH NOV 2011 FROM MUMBAI TO DELHI AND ON 15 NOV FOR RETURN. THERE IS TOTAL CHAOS OF KINGFISHER FLIGHTS. NEITHER KINGFISHER NOR MAKEMY TRIP THE BOOKING AGENTS ARE RESPONDING TO TELL THE CUSTOMERS OF FATE OF THEIR BOOKING OR CANCELLATION OR ABOUT REFUND ON THEIR PHONE NOS.[protected],[protected],[protected] ..........................MAKEMY TRIP...

I have booked two air tickets thru make my trip and hvnt received air tickets as yet.
booking id- NF25141
booking date- 4th nov
travel details:
jet lite S2-112 mumbai-bangalore 11th feb
air india AI-608 bangalore-mumbai 12th Feb
traveller details: Aaditi Mahajan (adult female),Arpi Mehta (adult female),

Pls help me with the same.This is not expected from make my trip!!...

Date: 04-11-11




Sub: BOOKING ID NO. – NH[protected]

Dear Sir,

This is in reference to the above, we would like to bring it to your notice that we have book the hotel through net at makemytrip.com and id no. is NH[protected] on dt. – 01/08/2011. We have received the confirmation that your room has been booked in the name of Mr. Sachin Mackwan and details are - Room...

Reference ID: [[protected]]


I had a very bad experience today with the service Makemytrip has given me.

ISSUE: I wanted to re-schedule my flight from 2nd of Nov to 31st of Oct.

I contacted (phone) makemytrip at 30th Oct 1500hrs and told the agent to re-schedule. They informed me that the flight from Bangalore to Delhi was available at 0810hrs and total amount required to do this re-scheduling...

Hi,

I booked a bus ticket from Bangalore to Thrissur through Makemytrip.com on October 19th and an amount of Rs.581 got debited from my account. But when I logged into my newly created account the second time, it said that there are no tickets available. I called up the customer care then for which they said that it will take 3 days for the ticket to appear in their system. Then I emailed to the makemytrip team and they said...

sir i try to book online flight ticket from makemytrip, on 27th august but, after completion of payment, the ticket is not processed but the flight fare had been deducted from my sbi debit account amounting Rs. 4560 twice total 9120. after that i contact with the customer care service of makemytrip many times but none of them solve my problem. at their request i even sent my bank statement in PDf form to them, my Reference ID[protected]...

I have booked two tickets from Visakhapatnam to Banglore for 30th Sep(NR[protected] in Makemytrip.com. I have cancelled one ticket and got the refund back. On 27th I cancelled the other ticket for which i am yet to receive the refund. The site shows the ticket got cancelled. I raised the issue via website but got no response. I called up the toll free number, where the agent put me on hold for long and later told that the issue is raised...

Refund not received Confirmation Booking Reference Number NR[protected]& NR[protected].

i booked railway tickets on inernet sight make my trip. icancelled both tickes .
make my trip said that all refund sent to you.
i sent bank staement & bank letter to makemy trip, i made minimum 50 calls to them. every time new operator.
everytime i sent emails tothem whatever they told email address. no refund...

They charged my credit card several times for one single order on the web. They never booked my ticket. No confirmation was emailed. No responce from Phone Calls, Emails or Web Chat:

NF[protected] BLR VTZ O
NF[protected] BLR VTZ O
NF[protected] BLR VTZ O
NF[protected] BLR VTZ O

Transcript from Chat:

You should be connected to an agent in about 00:02.The average amount...

Make my trip has debited the money from my account and not provided any confirmation , booking id, tickets to me for past more than 12 hours.

The chat support, emails , calls to customer care is a total waste. They are of no help.

I cant book the tickets elsewhere as i am not sure if my tickets are booked and I cant keep waiting for these people to come back after years and tell me the status.

This...

We've been booking with makemytrip for a few years and this year, we've had a very bad experience. Due to lack of coordination between domestic airlines within India and Makemytrip, one of our domestic legs was cancelled and we were never informed, which caused us to miss our international flight back, and incur a great loss to rebook all our return tickets, to the tune of Rs. 80,000. I have been constantly writing and complaining...

I had booked a bus ticket with make my trip on 24 Aug, 2011. Bus Vendor was Neeta Tours and Travels.
Due to some problem bus was cancelled. On contacting Neeta, they said for online booking refund would be processed by Make My Trip.

Since then I had contacted Make My Trip for 5 times but their response was always same- ‘We have sent the mail, please wait for reply’

Last time I had talked to Jai(customer...

Sir,
I used to purchase tickets for travels of mine and my staff to various destinations in India through the agency called Makemytrip. But they deceit us freequently by deducting money from my bank account and not providing any tickets. They promise that they will return my money back but that is not happening. Kindly take actions on them to return my money back to my account. My reference ID with them for the complaints :[protected]...

its a complaint against makemytrip.com. I had to go to my home town to attend the rituals for the demise of my 17 yrs old nephew from nasik to sriganganagar. from nasik to ahmedabad i had booked a bus ticket via makemytrip.com. makemytrip.com have not given any contact number of bus operator. on making a call to them they had given two numbers and both the numbers were fake and of some car rental. on again making a call they told sir need...

I tried to meke a reservation from Bhavnagar(gujrat) to Borivali (mumbai) on the 14th of september 2011.
The site www.makemytrip.com could not process my request. The transaction cancled but I am yet to receive any money refund from the merchant. I have registered a complain 8 times, yet I have been only receiving assurance....

Makemytrip had a package to Singapore and Malaysia for 6 nights and 7 days. Despite payment of entire trip amount for 9 members in advance, they never provided us with the tickets till the last moment. Upon receiving the ticket we realised that the return was booked for early morning flight on the last day, instead of post noon.
So basically the package should have mentioned 6 nights and 6 days instead of 6 nights and 7 days. Further...

I had booked aticket from the portal on 2nd of Septeember 2011 for next day. The amount was debited from my account immediately but the ticket was never generated. I called up toll free no. [protected] almost 12 times each time I was advised to call after 30 min as the systems were not working properly. Ultimately in 13th call they denied the booking at around 9pm for morning 6oclock flight. The refund status they claimed will be done in next...

I have Booked as Hotel in Bangalore on Hotel

Booking Details
MakeMyTrip Booking ID: NH[protected]

Ivory Inn
No 3, Opposite Fun World (Palace Grounds), Next to J C Nagar Police Station, Nandidurga Road
BANGALORE, INDIA
Contact Number:[protected]

Booking Date: Sun, 18 Sep '11, 23:09 hrs for my friend. but when my friend went to that hotel they ask for the ID...

Hi -

I booked Vythri Resort at Waynad for a 2N/3D stay from MakeMyTrip on 20-Sep-11 and received a confirmed Hotel Booking Voucher from them on the same date. Also, the full booking amount of Rs.17437 was charged on my credit card. The voucher clearly said that the booking was confirmed and that i need not call the hotel or MakeMyTrip for further confirmation.

Today, on 23-Sep-2011, I received a call from them...