[Resolved] MakeMyTrip — hotel booking | |||
Sir, Make my trip has booked my trip to Landsdown and its booking id with confirm hotel voucher is NH[protected]. After one day i have got a call from them and they asked me that my booking was cancelled due to some non availability and they will refund by booking amount. I have also booked a taxi after i have got confirmation from them but as they have cancelled my booking i have to bear a huge amount of fare approx 8,000. They are not giving me back this amount and only refunding my booking amount. Its there mistake to confirm my booking so they must bear all these expenses. My number is [protected]. Was this information helpful? | |||
May 11, 2017 Complaint marked as Resolved Verified Support Mar 25, 2010 MakeMyTrip India Customer Care's response Dear Shalini Singh, As communicated to you with your earlier correspondence with MakeMyTrip, we will be unable to process your refund as the guest did not check in to Balrampur House. The property is a Heritage Resort that has received good customer ratings on MakeMyTrip.com as well as other websites. We do hope that you reconsider your decision on not using our services in the future. Regards, Devika Khosla MakeMyTrip Care | |||
 3 Comments | |||
Comments
I am Pasting the same letter send to Make My Trip but so far not received any reply ...........
Mr.Amit Saberwal
Vice President Business Development
MakeMyTrip.com
MakeMyTrip Booking ID is HTL[protected]
Our vacation was horrible and spoiled because I choose Make My trip hotel booking. I booked Room in MGM Resorts Conoor, Ooty through your website. I got the conformation and the full amount charged in my credit card. When I reached the hotel no reservation for me. The hotel staff said hotel is already over booked the same is intimated to make my Trip. I was shocked and contacted your customer services and they said trying for alternative arrangements. Why your staff not inform (through e mail or phone) the same thing before my trip. I cancel my trip or postpone to avoid all these hassles. After big fight MGM allotted room for one day. Next day they shifted me to another substandard hotel in Ooty (Hotel Sunshine) and the said hotel is 17 KM far from connor. The next day I packed my luggage run to ooty to check in. The tariff is cheap compared to MGM. More over my children are sleeping in the floor. I wonder how we can depend your company for future holiday trips ?
· I need full refund of Hotel charges
· You must pay the compensation for spoiling my holiday . I just running form one hotel to another with my family and luggage . Really we dint enjoyed our trip because of your fault.
Waiting for your replay and requesting to avoid any delay .
Regards,
Anil Kumar
I just pasting the letter for reference .
Mr ANIL KUMAR NAIR,
Thank you for using MakeMyTrip.com to book your hotel accommodation.
For your reference, your MakeMyTrip Booking ID is HTL[protected].
Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same.
If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.
You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay and look forward to assisting you again!
Team MakeMyTrip.com
Mr.Amit Saberwal
Vice President Business Development
MakeMyTrip.com
MakeMyTrip Booking ID is HTL[protected]
Our vacation was horrible and spoiled because I choose Make My trip hotel booking. I booked Room in MGM Resorts Conoor, Ooty through your website. I got the conformation and the full amount charged in my credit card. When I reached the hotel no reservation for me. The hotel staff said hotel is already over booked the same is intimated to make my Trip. I was shocked and contacted your customer services and they said trying for alternative arrangements. Why your staff not inform (through e mail or phone) the same thing before my trip. I cancel my trip or postpone to avoid all these hassles. After big fight MGM allotted room for one day. Next day they shifted me to another substandard hotel in Ooty (Hotel Sunshine) and the said hotel is 17 KM far from connor. The next day I packed my luggage run to ooty to check in. The tariff is cheap compared to MGM. More over my children are sleeping in the floor. I wonder how we can depend your company for future holiday trips ?
· I need full refund of Hotel charges
· You must pay the compensation for spoiling my holiday . I just running form one hotel to another with my family and luggage . Really we dint enjoyed our trip because of your fault.
Waiting for your replay and requesting to avoid any delay .
Regards,
Anil Kumar
I just pasting the letter for reference .
Mr ANIL KUMAR NAIR,
Thank you for using MakeMyTrip.com to book your hotel accommodation.
For your reference, your MakeMyTrip Booking ID is HTL[protected].
Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same.
If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.
You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay and look forward to assisting you again!
Team MakeMyTrip.com
THEY WILL TRAP YOU AND WILL NOT RESPOND AFTER TAKING MONEY. I made a booking through Ms Lakshmi Devi for my Darjeeling-Kalimpong-Gangtok
trip. I had requested to book a 3-star category hotel at all places. I was confirmed the same by the executive. Before leaving, i had asked her about Hotel Seven Seventeen whether its a 3-star or not. She told its a 3-star rated hotel. When I reached there, to my surprise and anguish, I found a useless hotel booked for me. The hotel rooms were very small, with stained, torn bedsheets, uncleaned floor, bathrooms, stinking clothes etc. When I tried calling the executive to check/change my booking, I was asked to wait for some time and she would call back, but never done so. The hotel in Kalimpong was average hotel (Garden Reach) but the service was very poor. We were offered only bread as breakfast one morning and they made us wait for other breakfast for half an hour and nobody turned up after that.
Finally, the hotel at Gangtok(Silk Route Residency) was the worst. The rooms were stinking like hell. They had not changed the bed sheets for quite some days, so stained and torn at places.
Overall, my trip was spoiled because of poor response from Ms Lakshmi Devi. Whenever I called her, I was given some hypothetical reply, which surely is not practical. She asked me to contact customer care for addressing my grievances and assured that my hotel booking shall be changed. I wonder why should I do so?? Till the time I had not done the transaction of money, I got calls from her, but once I sent money, I didnot get proper response, leave alone getting some positive act. I also told her during my last call that if such is the response from you people, I will assure that I never do a hotel booking through these guys and also ensure that nobody known to me falls in your trap, because all they need is money and not customer satisfaction.
trip. I had requested to book a 3-star category hotel at all places. I was confirmed the same by the executive. Before leaving, i had asked her about Hotel Seven Seventeen whether its a 3-star or not. She told its a 3-star rated hotel. When I reached there, to my surprise and anguish, I found a useless hotel booked for me. The hotel rooms were very small, with stained, torn bedsheets, uncleaned floor, bathrooms, stinking clothes etc. When I tried calling the executive to check/change my booking, I was asked to wait for some time and she would call back, but never done so. The hotel in Kalimpong was average hotel (Garden Reach) but the service was very poor. We were offered only bread as breakfast one morning and they made us wait for other breakfast for half an hour and nobody turned up after that.
Finally, the hotel at Gangtok(Silk Route Residency) was the worst. The rooms were stinking like hell. They had not changed the bed sheets for quite some days, so stained and torn at places.
Overall, my trip was spoiled because of poor response from Ms Lakshmi Devi. Whenever I called her, I was given some hypothetical reply, which surely is not practical. She asked me to contact customer care for addressing my grievances and assured that my hotel booking shall be changed. I wonder why should I do so?? Till the time I had not done the transaction of money, I got calls from her, but once I sent money, I didnot get proper response, leave alone getting some positive act. I also told her during my last call that if such is the response from you people, I will assure that I never do a hotel booking through these guys and also ensure that nobody known to me falls in your trap, because all they need is money and not customer satisfaction.
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Make My Trip — useless hotels
I had given the below mention package to my brother. I had already toldthe agent to give me good hotel as last year my summer vacation trip was
messed up by Make my trip. They had given me Lalji Resorts in Dalhousie
- a lousy place to stay in and then they gave me some "Royal Palace" in
Khajjiar which was again pathetic.....and I had to spend extra money for
arranging a decent hotel in Khajjiar.
They have just repeated themselves ! This time also, they told me that
Balrampur House is a nice place to stay. But when my brother went there,
it looked more like a haunted place as there were no guests in the hotel
and its separated from main Nainital city. So my brother did not check
in the hotel but kept waiting in the garden and had some snacks. He then
moved to another better hotel for his trip.
Please refund may money for this hotel and do not recommend the cheap
hotels to any of your customers.
The idea of making a booking through make my trip is to avoid any
waiting and hassles of hotel reservation & not to be in a cheap hotel
where you do not even feel secure. If you check your records, you will
find that I have been your regular customer. But sorry to say that after
these episodes I would not recommend any one for Make my trip neither
any of my family members would be taking this risk o[censored]sing your
services.
Please update me on refund.