MakeMyTrip India Complaints & Reviews

I Booked a ticket from makemytrip, where i have promo code from my icici credit,
So i conform with booking agent that, how much cash back i will get, he replied me that 6% cash back on base-fare.

As per booking cost was 55,000. and base fare was 40,000, so cash-back is 2400. i got only 1000 rs cash back.
When i contact them they told me 1000 rs is upper limit so maximum 1000 rs is refunded.

While booking i conform that i will get total 2400 rs as cash back.

I have a booking from Bangalore to Chicago through MakeMyTrip. I opted to change of travel date in the ticket as I was sick with Viral fever. They are charging service charge of postponing the ticket + MakeMyTrip charge + ticket fair difference. MakeMyTrip representative confirmed that sending the medical certificate would help in waiving off the service charge for change of date. I spent so much effort in scanning and sending the medical certificate though I was sick. Now, they claim that they do not consider medical certificate. While I was asking about this, they are intentionally disconnecting the call if they were unable to answer my question. I got totally pissed off with their customer service and most of the times, they claim that the machines are not working.

Please do not go for makemytrip for booking any tickets. The customer service sucks !

i had purchased 4 round trip tickets total 8 tickets under buy 1 get 1 free scheme when i was buying the ticket their executive called me saying their system was down and sent me a link for payment and he said yes u are eligible for the same after several talks with them they are refusing the same my booking reference id with them is
Reference ID: [[protected]] they are just pulling time this was bought on 18th Nov 2011 and return on 22nd Nov 2011 in spite of several complaints they are not responding please look fwd in this matter and help me

Dear Sir,

I would like to draw your attention towards anomaly in my refund money for Transaction ID NF[protected] for the ticket taken on 2nd Jan 2012 from makemytrip. The ticket was for 3rd Jan from Spicejet. The invoice sent to me was wrong as they charged me 2600 Rs more than the total sum of 3 passengers ticket price.

The total amount paid for 3 passengers by me was 25249.00 Rs. Due to some personal issues, I cancelled the tickets on 2nd Jan, the same day..
To my great surprise I found that the total refund by Makemytrip is 9805 Rs only (as reflected on your website). As per the rules, I am expecting 22249.00 Rs. return (after 3000 rs deduction). Details are as under,

Cancellation Reference No: IN1201R0007031
Rs. 5883 *

Cancellation Reference No: IN1201R0005947
Rs. 3922 *

Ref. No- IN1201R0007640


As being a long-time customer I am surprised to see such kind of billing & refund mistakes from this company. I would like to get redressal of the issue at earliest & waiting for the same.

Dear sir

This is in reference to our international booking for Bangkok.This is to tell you that since last three days we are trying to reschedule our connecting flight from Dhaka to Bangkok.But we r not getting proper response from make my trip.We r kept on hold for long hrs and then also the operators r not giving us the reply regarding our tickets booked.

I would like to ask why we r being punished for having faith in make my trip and depositing the advance money.Believe it or not but it seems that the operators r only interested in getting new bookings and r least bothered for the satisfaction of existing already paid customers. Once the customer has deposited the amount he is thrown to luck for proper response.

As for rescheduling our flight ,this is because of the software problem not ours.We made the two bookings at the same time(sheets attached).From our side we made the same click and same dates ie.3rd jan Dhakha to Bangkok.You can check the bookings in your flight calender also in which till now also it is showing flight on the same date .But in our mail we received the bookings for 4th jan from Dhakha to Bangkok.Since then we r trying to contact the executives of your company but each time there is a new operator who listens to our problem from start and then asks us to hold or sometimes to call back within half an hour. From last three days we r making follow up with the company but till now there is no reply from the make my trip team.

Day before yesterday (Saturday night around 9.00 PM)one of the executive assured us that he has checked the bookings and have realised the software mistake.He assured us to send our revised tickets within 6 hrs. But till now we have not received any mail or tickets.

I would again request make my trip team to look into the matter and send us the revised tickets as half of our family is in the evening flight to Bangkok on3rd Jan. Our hotel bookings are also from 3rd jan onwards.

So, kindly send us the revised tickets.

(Sheets enclosed as a proof of two same bookings)

(booking 1)

E-Ticket
MakeMyTrip Booking ID - NN[protected]
Booking Date - Sat, 24 Dec 2011
Itinerary and Reservation Details


BG-98
Departure
Delhi (DEL)
Tue, 03 Jan 2012, 14:15 hrs Arrival
Dhaka (DAC)
Tue, 03 Jan 2012, 16:45 hrs
Non-Stop Flight

Passenger Name Type Airline PNR E-Ticket Number
Mahesh Kumar Sukhwal Adult JMGBQ 997 [protected]
Jailaxmi Sukhwal Adult JMGBQ 997 [protected]
Hardik Sukhwal Child JMGBQ 997 [protected]


BG-88
Departure
Dhaka (DAC)
Tue, 03 Jan 2012, 18:30 hrs Arrival
Bangkok Intl (BKK)
Tue, 03 Jan 2012, 21:55 hrs
Non-Stop Flight

Passenger Name Type Airline PNR E-Ticket Number
Mahesh Kumar Sukhwal Adult JMGBQ 997 [protected]
Jailaxmi Sukhwal Adult JMGBQ 997 [protected]
Hardik Sukhwal Child JMGBQ 997 [protected]


BG-89
Departure
Bangkok Intl (BKK)
Mon, 09 Jan 2012, 20:10 hrs Arrival
Dhaka (DAC)
Mon, 09 Jan 2012, 21:35 hrs
Non-Stop Flight

Passenger Name Type Airline PNR E-Ticket Number
Mahesh Kumar Sukhwal Adult JMGBQ 997 [protected]
Jailaxmi Sukhwal Adult JMGBQ 997 [protected]
Hardik Sukhwal Child JMGBQ 997 [protected]


BG-97
Departure
Dhaka (DAC)
Tue, 10 Jan 2012, 11:15 hrs Arrival
Delhi (DEL)
Tue, 10 Jan 2012, 13:10 hrs
Non-Stop Flight

Passenger Name Type Airline PNR E-Ticket Number
Mahesh Kumar Sukhwal Adult JMGBQ 997 [protected]
Jailaxmi Sukhwal Adult JMGBQ 997 [protected]
Hardik Sukhwal Child JMGBQ 997 [protected]

booking 2:-
Booking Confirmation
MakeMyTrip Booking ID - NN[protected]
Booking Date - Sat, 24 December 11




Mr. Gajendra Jain,

Thank you for using MakeMyTrip.com to book your international air ticket.

Please take a moment to review the summary of your booking. Kindly note, this is a confirmation of your booking and not your E-Ticket.
Your E-Ticket will be emailed to you shortly.

It is advisable to reconfirm your travel directly with the airline at least 72 hours before the departure of your flight.

We hope you have a pleasant flight and look forward to assisting you again!

Team MakeMyTrip.com




THIS IS NOT YOUR E-TICKET AND IS NOT VALID FOR TRAVEL.
YOUR E-TICKET WILL BE EMAILED TO YOU SHORTLY.



Passenger passport details are required for final confirmation.Please send the details at
[protected]@makemytrip.com Or call at [protected](toll free) within 24 hrs of booking.


Traveller & Fare Details


Passenger Names Type Base Fare Taxes & Fees Total
Mr. Gajendra Jain Adult Rs. 6,474 Rs. 6,526 Rs. 13,000
Mrs. Namita Jain Adult Rs. 6,474 Rs. 6,526 Rs. 13,000
Mstr. Rudraksh Jain Child Rs. 4,725 Rs. 6,505 Rs. 11,230
Mstr. Uddhav Jain Child Rs. 4,725 Rs. 6,505 Rs. 11,230


Subtotal Rs. 48,462
Grand Total Rs. 48,462




New Delhi - Bangkok | Tue, 03 January 12, 14:15 hrs


Departure Arrival Non-Stop Flight
New Delhi(DEL) Dhaka(DAC) Refundable Fare
Biman Bangladesh Tue, 03 Jan 12, 14:15 hrs Tue, 03 Jan 12, 16:45 hrs Duration:2h 0m
BG-98 Cabin:Economy

CHANGE PLANE LAYOVER 17hr 20m

Departure Arrival Non-Stop Flight
Dhaka(DAC) Bangkok(BKK) Refundable Fare
Biman Bangladesh Wed, 04 Jan 12, 10:05 hrs Wed, 04 Jan 12, 13:30 hrs Duration:2h 25m
BG-88 Cabin:Economy


Bangkok - New Delhi | Mon, 09 January 12, 20:10 hrs


Departure Arrival Non-Stop Flight
Bangkok(BKK) Dhaka(DAC) Refundable Fare
Biman Bangladesh Mon, 09 Jan 12, 20:10 hrs Mon, 09 Jan 12, 21:35 hrs Duration:2h 25m
BG-89 Cabin:Economy

CHANGE PLANE LAYOVER 13hr 40m

Departure Arrival Non-Stop Flight
Dhaka(DAC) New Delhi(DEL) Refundable Fare
Biman Bangladesh Tue, 10 Jan 12, 11:15 hrs Tue, 10 Jan 12, 13:10 hrs Duration:2h 25m
BG-97 Cabin:Economy

All timings indicated are local times for that particular city of departure and arrival.

Payment Details


Total Fare Rs. 48,462


Total Amount Charged (rounded) Rs.48,462
• Specific rules and restrictions may apply to this fare.
• Taxes are included except where local airport taxes are collected at check-in time.







Thanking You!

I booked a Bus ticket from Mumbai to Ahmedabad on 02nd Dec 2011 for journey on 02nd December itself, after booking the ticket I came to know the cancellation charges that 0-14 Hrs was 100%. I cancelled the ticket immediately. I didnot get the refund on the ground that there was less than 14 hours left. the point is that if the cancellation charges was known to us I would not have booked the ticket.

Its a full 420 company. They have crossed all the limits. Before they were issuing fake confirmations and now the have started displaying hotel on their web site which does't exist. They have displayed a Hotel named Bhagwati International for destination Mount Abu, Also the address is given Near Bus stand, Mount Abu, Rajasthan. But I wonder their is no such Hotel. It is in Abu road. 30 kms away down the hill from Mount Abu. Cheaters.....

Sir/Mam

I have booked my ticket to travel from Pune to Chennai for my dad,myself and my baby(5months) on Jan15,2012 and in the confirmation email - the names of all three o[censored]s are printed correctly but in the eticket, the name of my infant is the same as myself. Earlier when we three came to Pune last month(nov11), my infant's name was printed correctly. Please help us to travel as its an urgent one. My booking id is NF[protected] and my Reference ID : #[protected]

Thanks
Amirtha

I had cancelled my flights (worth Rs7800) which i had booked through makemytrip. The booking date and the cancellation date were the same: 8Sep,2011. An amount of Rs 6000 was to be refunded to me by deducting a cancellation fee of Rs 1800.
Initially i was refunded Rs7800 but then later Rs 4800 were again debited from my account without my permission. The authorization to debit is only made for one time payment, how is this possible that makemytrip could debit from my account twice and that too an amount of Rs 4800 instead of Rs1800. This is fraud.
My troubles were not yet over. I mailed and called them several times in the following 40 days. They mailed me that my money would be refunded to me on two different occassions, i was told to wait for 14-21 days both times, but this was never done on both occassions adding to my helplessness and discomfort.
Ever since i am waiting for an answer but they didn't even bother to reply. Clearly they didn't think that this was their obligation to be fair to their loyal customer.
As an online customer i can only call or mail them in case of discrepancies and thats's why they have taken their customers for granted.
So now i have no other choice but to go to consumer forum regarding this online fraud that makemytrip is a part of and thinks that it can escape on deceiving and harrassing its customers.
Please take a notice of this and help me to make makemytrip pay for my desparation, discomfort and harrassment.

Make my trip booking ID - IN1110B09709

I have done the booking and got the above mentioned ID. This is regarding a Kerala package trip. I have paid Rs 54,000/- in advance (100%). On the said date of departure, the flight got cancelled. There was no alternate arrangement neither there was any clarity about how to take it forward.

Looking forward for an immediate addressal.


Warm Regards
Abhijit Mukherjee
[protected]

While trying to print the E Ticket of my MakeMyTrip Booking ID: NF[protected], i noticed that the name of the infant was showing as the name of one of the adult traveler. So i called up the Customer Support service and was advised by one ignorant exec that the name of the infant cannot be corrected and that i need to cancel the ticket and book again. And thenshe helped me cancel one Adult and one Infant ticket .

Another ticket was booked for 1 Adult and 1 infant on the same flight. Booking ID IN1111B00159. This time AGAIN the names were same on the eticket. When i contacted the booking officer, another english speaking nut case, she told me that in case of an Infant the Ticket has the same name as that of the accompanying adult.

So I spoke with their supervisor and he promised to revert with a response. He never did.

Raised a complaint to [protected]@MakeMyTrip.Com. A Reference ID[protected] was assigned.

On 5th Nov, got a reply - we would like to inform you that we have forwarded your case to our concerned department to validate the information based on the call recording. We request you to provide us 72 working hours to resolve your query.

No response till now. That was my last transaction with these FRAUDS.

I tried making two transactions on 9th Nov. Both of these transactions failed (Id's - NF[protected] and NF[protected]. Each transaction was worth Rs.18,638/-. After each failed transaction, I called "MakeMyTrip" to inform them about the same and get a confirmation on the failure. Each time I was told that my refund will be processed in 3 working days. After 3 working days, I started following up with the customer care department of "MakeMyTrip" and received vague replies like "it's pending", "need to check with our accounts deptt.", "check with your bank since it's cleared from our side". I checked with my bank (HDFC Bank) and they provided me a reply that they have not received any amount from "MakeMyTrip" to credit in my account. I also provided my bank statement to "MakeMyTrip" twice to facilitate this issue. My personal banker from HDFC Bank is ready to get on a conf call with "MakeMyTrip" too. I have been calling "MakeMyTrip" almost every alternate day and it's more than 10 working days now but I have not received any concrete answer on the whereabouts of my money.

It has been an extremely frustrating and harassing experience for me to deal with "MakeMyTrip" and I shall never ever recommend anyone to use it in future and neither will I use it. Especially the customer care center is extremely rude in their discussions and have not at all been helpful till now.

Kindly let me know how can I recover my hard-earned money.

Best regards,
Anupama Mishra
Email - [protected]@gmail.com
Mobile - [protected]

I made a booking with Make My Trip for a room at Jaipur House Mount Abu for dates 28,29/dec/11 vide booking ID NH[protected].
They confirmed me booking with a statement written on confirmation letter. "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same."
Ignoring that when I speaked to the hotel for same. I am stunned to know their is no such...

Dear Sir,

Our Booking ID number IN1109B10892 we booked a holiday package for Andaman Nicobar in the month of september, we spoke with Mr Debashsih pathak got the bookings done, but that was the begining of our misery since then no information has been correctly provided to us, we have been asking for a complains number but no one is helping us people hang up on us, our flight is on 19th november we have infant 1 and a half years old and we had booked a standard package and they are not willing to provide us even food and only dinner once our filght lands in banglore which is approximately in (9:00 am) and no body is responding to mails none of the phone numbers are working and they do not have a complaints departement to take complaint we are being mentally harrassed and our money is getting wasted.

Our Make My Trip Booking ID No.NN[protected] dated 12th November 2011.

We had booked a ticket on the 12th November 2011 for travel from Lawica(POZ) Poland to Brussels (BRU) via Warsaw for the 13th November 2011 through makemytrip.com -transaction amount was Rs.21915.00.

We wanted to cancel this booking and do a new booking from Poland to Switzerland On 13th November 2011 we tried online where it mentioned the servers are down and we have to contact makemytrip over the phone. We contacted makemytrip for the same. They said that we can either change the date or cancel it, they can not make it an open ticket or change the sector as we wanted, this conversation happened at 9.18 a.m. with Milan ( ext 3056) after a talk of 46 min and 57 secs there was a disconnection of line .She called us back at 10.19 a.m. to book a new ticket , before booking we asked them for the details of cancellation for our existing booking.We were informed that if we change our date the charges would be 3950+500 ( airline +makemytrip) = 4450, and if we cancel the same we would be charged Rs. 10,000 as cancellation charge (inclusive of MMT charges) and we will get a refund of Rs.11,601only ( here no one informed that the cancellation has to be done before 2 hours of our flight departure). We agreed to the same and we did the new booking via MMT booking ID No.1111B07279 from Lawica (POZ) Poland to Zurich(ZRH) . Milan asked us to first book the new tickets as the flight time opted was 10.35a.m.from POZ(Poland) so we first booked the ticket. Soon after booking the ticket we asked for cancellation while we were on waiting the call got disconnected (this call duration was 37 min and 24 secs) approximately 6.15 a.m. as in Poland our flight was of 12.25 a.m.still we had 6 hrs and 10 min before the flight ,So we called back at 11.06 a.m.( 6.24 a.m. in Poland) and we had exactly 6 hrs and 04 min the customer care operators still did not take any action and asked us to call back after 2 hours stating that their server was down, we pleased them to do it as we do not want to delay , till now no one informed us that we are falling in short of time and they kept us on hold ( call duration was 23 min 15 secs) after that it got disconnected and we did not receive any call. We called back at 11.31 a.m. for the same, we were kept on hold ( call duration 6 min and 45 sec) and got disconnected , we called back again and again for the same and the timing details are as follows : [ 11.31a.m.( call duration 6 min and 45 sec),11.38a.m.( call duration 16mins50 secs) ; 11.54a.m., 11.55a.m.,11.56a.m. , 12.00p.m.,12.01p.m. ,12.04p.m., 12.05 p.m.( call duration 17 min 19 secs), 12.22 p.m. ( call duration of 6mins 18 secs) , 12.58 p.m.( call duration of 9min 34 secs),1.08 p.m.( call duration of 9 min.18 secs)], after trying so many times we tried to cancel the ticket directly with the airlines at Poland airport . They informed us that the ticket can be canceled till 2 hours prior to the departure, since we have got the ticket booked from agent named MakeMyTrip.com, we have to get it canceled through them only. We called back right after that but no one replied to us. In between we received an e-mail from MakeMyTrip department Mr.Balwant raj via Ref.ID No.[[protected]] xxlation inq dated 13th November 2011 at 12:32 PM stating that the connection is lost and to wait within 40 minutes we will get a call from the department.We waited .

Then we called back at 3.00 p.m.( 10.30 a.m. in Poland still there was time left) we were on line for 21min and 12secs , here we spoke to Miss Nirmal who said us that the ticket was never refundable or cancelable, we should have done it 24 hours prior departure, that's when we said that we were informed about the cancellation in the morning, after that she said that she will lodge a complaint for call trace and we will get a reply within 48 hours along with our refund amt. Finally no one took effort to cancel the ticket till the end.

Few of the customer care executives names we have spoken to are Milan Ext : 3056 , Monica ext:2460, Mr.Balwant raj , Miss Nirmal,

Since there was no fault of ours in canceling the ticket and we sincerely followed all possible efforts to cancel the ticket and even after great efforts we could be able to connect to one of the executives from the cancellation department by name Monica and we clearly instructed her to cancel the ticket. She informed us due to their server problem it will take some time and she told to contact back after 2 hrs. Since then we have not received any confirmation of cancellation of the ticket.

Till date neither we are getting connected to makemytrip.com nor our ticket is canceled nor we got the refund. Such bad are their services. Concerned authorities have to look into the matter to resolve the issue. Why are they acting as agents if they do not want to listen to the customers grievances.


J.B.SURANA
Mobile : +[protected]
* Note : Our recorded conversation can be heard with Makemytrip.com for all the facts

It's been a frustrating journey of awful experiences for me with MakeMyTrip. I have sent out numerous emails and made several phone calls on an issue requesting for justice. However, I wanted to summarize the series of events that happened to me over the past couple of months before proceeding to the next level from my end.

On August 23rd, at the time of booking (Booking ID: XXXXXX), I had a chat conversation with Parveen Kumari (MakeMyTrip agent) requesting for a flight deal from SFO to HYD between Nov18-Jan2. During that chat, I had no idea about any visa requirements for UK Direct Airside transiting through immigration. Not even a single question was asked by the agent relating to my visa status and the usual stipulations set by UK border agency which is known to travel agents living in rest of the world. However, when I informed about my visa status to find out if its OK to travel through UK, I was informed incorrectly that there is no problem unless the journey time is more than 7 hours.

There was a word "Valid" used in the entire chat conversation which some of the officials tried to use in favor of the agent to prove is not at fault. But, if you hear out the telephonic conversation happened immediately after the chat, I clearly expressed my concerns over transit visa requirements trying to find out if there are any stipulations. Never did the agent know/mention about the requirement in such cases.

Hypothetically, let's assume the details were not completely provided from my end at the time of booking. But then after I came to know about the transit visa requirement through immihelp.com on August 29th, I called them up and provided every single detail to double-check. After several mistakes claiming I DONOT REQUIRE in this case, they finally communicated one RIGHT message that I require transit visa for this travel (for the first & last time) on Sep 8th, 2011. I have had several discussions over the chat and phone since then expecting to get proper guidance/justice on this case. I was always promised a call back, which never happened till date apart from few fire drills repeating the same message, which are of no use.

Fed-up with the whole process, I checked with one of the travel agent on what the process is to apply for a transit visa, here comes BLUNDER#2. They directed me to a paper-based application which is obsolete and not the right way. British Consulate misplaced my original passport and visa documents for more than 3 weeks. If the agent had not known the process, It would be better of accepting ignorance than making me a BIG FOOL. I continued to beg to hear the call recording and it never happened. The information I got was that there is no such process to escalate an issue with MAKEMYTRIP. I can't believe there is one company like that. More Funnier thing is, the US Office suggests this case has to be handled by the Indian Department who made this booking and there are not responsible. How in the first place did my chat session got redirected to Gurgoan if I opened the website and selected United States as my country?

Last but not the least, last week I finally got my passport back from the UK consulate (obviously without the transit visa stamped since paper is not the right form of applying) after 3 weeks of agony and mental stress, I called up MakeMyTrip to find out the money I would get refunded back had I cancelled this ticket. I was informed by a lady (I don't remember her name after speaking with more than 100 agents in the last 2 months - Can find it out referring to the calls between Nov 7-9) that I would get around 21000 INR (around $430-440 equivalent) because only the taxes are refundable. With that information, I started looking for other deals which are in my affordable range (after being forced to borrow money from friends & family) since this trip is very critical & crucial in my life.

This morning (Nov-14 11am PST), I spoke to another person to confirm the cancellation. At that time, the biggest blunder BLUNDER#3 unveiled. I got to know that this ticket is non-refundable even on taxes and I would get $0 back out of this purchase. I maintained my patience over the last couple of months after several broken promises, incorrect messages & expectations, but there has to be a limit and TODAY is the limit. I cannot withstand this anymore. I know this is a very big complaint but that's the least I can do when I don't get calls/responses back from any of the responsible individuals sitting out there.

I HAD BOOKED 4 ONLINE KINGFISHER AIRLINE TICKETS FOR FLIGHT NOS. IT-352 ON 13TH AND 14 TH NOV 2011 FROM MUMBAI TO DELHI AND ON 15 NOV FOR RETURN. THERE IS TOTAL CHAOS OF KINGFISHER FLIGHTS. NEITHER KINGFISHER NOR MAKEMY TRIP THE BOOKING AGENTS ARE RESPONDING TO TELL THE CUSTOMERS OF FATE OF THEIR BOOKING OR CANCELLATION OR ABOUT REFUND ON THEIR PHONE NOS.[protected],[protected],[protected] ..........................MAKEMY TRIP PEOPLE ONLY KNOW HOW TO COOLLY POCKET NEAT MORE THAN RS.200/- PER TICKET ON BOOKING AND FURTHER MORE THAN RS.200/- ON CANCELLATION. EVEN THIS SERVICE IS COMPUTERISED WITHOUT GIVING PERSONAL ATTENTION TO EMERGENCY SITUATION CREATED BY KINGFISHER AIRLINE MANAGEMENT WHO ONLY KNOW HOW TO BOOZ AND PLUNDER BANKS AND PUBLIC MONEY AT THE COST OF SUFFERING OF MASSES. THEY HAV SIPHONED AWAY PUBLIC MONEY INTO THEIR COFFERS. THESE PEOPLE WILL CERTAINLY GET LESSON OF THEIR LIFE.

NARENDRA KUMAR
[protected]@gmail.com
makemy trip booking IDs are - [protected], [protected] and[protected]

I have booked two air tickets thru make my trip and hvnt received air tickets as yet.
booking id- NF25141
booking date- 4th nov
travel details:
jet lite S2-112 mumbai-bangalore 11th feb
air india AI-608 bangalore-mumbai 12th Feb
traveller details: Aaditi Mahajan (adult female),Arpi Mehta (adult female),

Pls help me with the same.This is not expected from make my trip!!...

Date: 04-11-11




Sub: BOOKING ID NO. – NH[protected]

Dear Sir,

This is in reference to the above, we would like to bring it to your notice that we have book the hotel through net at makemytrip.com and id no. is NH[protected] on dt. – 01/08/2011. We have received the confirmation that your room has been booked in the name of Mr. Sachin Mackwan and details are - Room...

Reference ID: [[protected]]


I had a very bad experience today with the service Makemytrip has given me.

ISSUE: I wanted to re-schedule my flight from 2nd of Nov to 31st of Oct.

I contacted (phone) makemytrip at 30th Oct 1500hrs and told the agent to re-schedule. They informed me that the flight from Bangalore to Delhi was available at 0810hrs and total amount required to do this re-scheduling would be 1650 rupees. The agent told me to login to makemytrip webpage and made the payment of 1650 rupees through Credit Card successfully. I dint receive any confirmation mail from makemytrip till 1800 hrs 30th Oct. So called makemytrip to check my status as I dint receive any confirmation mail.

I was shocked to hear when the agent said that my flight is still scheduled for Nov 2nd and not 31st Oct. I told the agent that I made payment of 1650 rupees to re-schedule to 31st Oct. He then put me on hold several times and told me that they received the amount 1650 rupees and did not re-schedule it because the call was dropped and they did not know the date.

This is completely un-expectable as the amount that I made to reschedule 1650 rupees was told by the agent itself. How can the agent say they did not know the date and the amount to re-schedule is 1650? Doesn’t make any sense at all.

Some more things:
• If the call was dropped after successful transaction for re-schedule of flight to 31st Oct why did not the agent try reaching to me (customer) by phone, SMS or email to confirm the dates?
• Why did makemytrip take 1650 rupees and did nothing? Even though both makemytrip agent and customer knew that the amount 1650 was to re-schedule the flight to 31st Oct.
• Why does makemytrip want to confirm the dates after successful transaction? Makes no sense at all as the passenger/customer is aware that his flight is at 31st Oct and the charge for it was 1650 rupees.

Then I told the agent to escalate the case. He then put his supervisor Shain Verma on call. I asked Shain all of the above question to which he had no answers and bluntly told me that I need to pay extra 1380 rupees or they would re-fund the entire ticket. All this happened at 1900hrs 30th Oct.

I then ended up paying 13800 rupees for no reason and confirmed my flight for 31st Oct (6am).

Can someone look at this and help answer my questions or pay back 1380 rupees as compensation.

Manoj Chandrasekar