MakeMyTrip India Complaints & Reviews

I completely agree with you. The same thing happened with me while i was getting a ticket booked from delhi to amritsar. booking failed after payment and when i called them to enquire they said u can book another ticket and pay the price difference. Or otherwise they said that the mney will be refunded after some 15-20 days. I had to really put my ways through to get the booking done. Make my trip is a racket i feel pls do not get your tickets booked from this website.

I can send any other details as required. - Himanshu1234

I did a internet booking for rail tickets through makemytrip.com in September'10. Ticket with PNR No. [protected] wasn't confirmed hence there was a refund due for Rs1802. It has been over 2 months that i was suppose to get this refund in my account whereas I haven't received the same till now and neither makemytrip.com is able to assist me on same. Please help

Make My Trip — delay in refund

Sir,
I was trying to book e-ticket with following details from my SBI Netbanking

SBI A/c No: [protected]

A/c holder: Manas Ranjan Jena


Bookinig was tried to be made on: 29.12.2010

Booking was tried to be made for the 08:45 AM flight of 26.02.2011 from NewDelhi to Bangalore for one person in Go Airways(Go Air G8-201)

But, due to some network problem just after I made the payment(Rs. 3,572.00, transaction id-IG[protected] there was a link failure, for which ticket was not booked. but money was deducted from my account. I waited for automatic refund but it did not happen. Then I made repeated complaints regarding this along with my account statement, though i was promised to get my refund within 72 hours again and again, after 27 days also I am not able to get my refund. I am attaching my account statement

Makemytrip.com — Refund Delayed

I had made a booking with Makemytrip via booking reference number (MakeMyTrip Booking ID - NP[protected].
During our holiday my son was seriously ill and we had to return as an emergency. I called Makemytrip and obviously got no assistance and they asked me to contact the airline.
On calling Spice Jet they were nice enough to understand the problem and canceled the tickets so I could book earlier flights, and confirmed a refund back to makemytrip since they were the travel agents in between, and asked me to contact makemytrip.
On calling makemytrip and waiting for several minutes I was told that out of the 10,000+ refund that Spicejet had issued to them they would only refund about 8700 out of it...I was dissapointed, however, the situation required me to rush back, hence I said ok and asked them to refund back to the credit card. They confirmed this and mentioned that the amount would be refunded back within 3 business days. This conversation happened on 4th April and today is the 20th and several calls to makemytrip...they just keep putting you on hold and hang up.
I called Spicejet once again to confirm, and again they confirmed that the refund has been issued.
However, on my last call just now to makemytrip I was placed on hold by Gaurav Bahl for over half and hour and then hung up on. Please assist me in receiving my refund and would never want to do business with a company such as this again, who do not value customers time.

Refund Received. Thank You.

sir,
i am v.senapathi booking in make-my trip.com on10/03/2012, ID NH[protected] for hotel pleasant [protected]@kodaikanalin stay @19/04/2012 to21/04/2012 .the above id not given room in hotel side, my self booking in cash voucher RS. 13, 0000.00 . i am send email on 25/04/2012 but still date not received refund amount. your side says my team is search, 2days wait, another time says our time is search 3days wait.what happen?waiting for (23/04/2012 to 03/05/2012) your side give any interest rate?what are you doing? only one call to hotel management, the above id not given room, refund immediately . your staffs says our team search, again search what happen? what search?if you need hotel phone no managing director no [protected], and office no [protected], [protected], [protected].how many time call your office and email, quickly arrange refund amount. this is your major mistake.

Transaction failed - Date : Oct 8th, 2012
Amount - Rs. 7790/-

Current Date : Dec 10th, 2012

Refund is delayed. Atleast 20 times Ive been told to wait for 3 days. Atleast 5 times Ive been told - your refund is already processed at our end and will reflect in the next banking cycle. Atleast 2 more times Ive been told that the refund is done and the money is going to be in my a/c in 3 more days.

ALL ARE LIES !!!

Consumers, please beware. I think the makemytrip.com is not doing well and it might tank soon. Its my guess cause if it cant refund 8k, God only knows what else is wrong in that place.

Dear Sir,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your booking Id or write to [protected]@makemytrip.com, so that we can look into matter.

Regards,
Team-MakeMyTrip Care

Non receipt of refund amount Rs.1300/- against cancellation of Air Ticket

E/Ticket No.[protected] cancelled by Agency of Jet Konnect journey of Joy Moses from Delhi to Thiruvanathapuram on dated 16/08/2013 and refund amount from Makemytrip is still awaited.

Dear all,

This is regarding some fake consumer forums existing in the internet. There are huge number of consumer forums blacklisted by cyber crime department. These are not authorized forums by any government across globe. Also they cant do anything regarding your complaints and cant solve your any problems related to any service.

Then you might have one question that if it is true then why these forums are created what benefit they are getting from this???

Now a days internet marketing of the products is booming. Search engines such as Google, Yahoo are masters in the internet advertisements.For placing the advertisement in website, website owner get paid by the related companies. This business is growing day by day and the turnover of the same is in multi billion dollars. To get advertisement from the ad agencies page ranking and the popularity of the website is the very important parameter, and these parameters are dependent on number of visitors and users of the website.

To make the website a" money making machine" huge number o[censored]nauthorized and fake discussion forums have been created across the world, and as complaints and discussions about product and service is the very close issues of day to day life of human being, these forums are taking advantage of this fact.

In these forums people can post anything about anybody and about any company. Most funny thing is that you will find some fake complaints about some company and the ad of the same company will be displayed in the same forum. These so called forum administrators have no control on the posting. They display the malicious and defamatory contents without verification from the companies about the issue. Not all companies's management have time to put the comments below the queries and many of these companies's management is not even aware that somebody is putting malicious contents about their companies in these forums.

End of the day because of these forums many companies's business is indirectly getting affected and most of them are small and medium scale businesses.These forums are spreading negativeness about the service providing companies by doing their dis advertisement and allowing unverified defamatory contents to be displayed.

Coming to the point, the conclusion of the story is consumer is posting the complaints in the such a forums in which administrator of the forum himself doesn't have any control regarding the contents ( means if you put defamatory contents about that forum itself it will accept). Consumer having problems regarding the service of any company should approach company management first and should give the application regarding the problem solving. If that also doesn't worked out consumer can approach Government consumer court or file an FIR in police station.

In 98.7% of the cases about the complaints against the service it is observed that problem gets resolved immediately after reaching company management. And for other complicated or fraud related cases, government of every country has its own consumer court in every city and district.

Friends, No machine in this world is 100% efficient, it implies to every human being, every service and every organization. But it doesn't means that you should defame that person, service provider or an organization. It will indirectly affect the business of the company and in turns every person including the consumer get affected by it. Our constitution has given right to everybody regarding speech but this doesn't means that you start taking revenge by destroying image and goodwill of the company which is the port built by efforts and hard work of honest people.

Yes, you have right to talk and spread awareness about the fraud people and organisations but only after verification and getting perfect legal proofs against it.Don't start blaming anybody or any company just because one wrong, defamatory and baseless comment came in some unauthorized forum.

Approaching right person, right organisation is the only way of solving the problem, Please Please don't support the illegal forums to spread their illegal business.

Very soon we are posting the list of all blacklisted forums by cyber crime department

Regards,

Surojit

Make My Trip — useless hotels

I had given the below mention package to my brother. I had already told
the agent to give me good hotel as last year my summer vacation trip was
messed up by Make my trip. They had given me Lalji Resorts in Dalhousie
- a lousy place to stay in and then they gave me some "Royal Palace" in
Khajjiar which was again pathetic.....and I had to spend extra money for
arranging a decent hotel in Khajjiar.

They have just repeated themselves ! This time also, they told me that
Balrampur House is a nice place to stay. But when my brother went there,
it looked more like a haunted place as there were no guests in the hotel
and its separated from main Nainital city. So my brother did not check
in the hotel but kept waiting in the garden and had some snacks. He then
moved to another better hotel for his trip.

Please refund may money for this hotel and do not recommend the cheap
hotels to any of your customers.

The idea of making a booking through make my trip is to avoid any
waiting and hassles of hotel reservation & not to be in a cheap hotel
where you do not even feel secure. If you check your records, you will
find that I have been your regular customer. But sorry to say that after
these episodes I would not recommend any one for Make my trip neither
any of my family members would be taking this risk o[censored]sing your
services.

Please update me on refund.

I am Pasting the same letter send to Make My Trip but so far not received any reply ...........


Mr.Amit Saberwal
Vice President Business Development
MakeMyTrip.com

MakeMyTrip Booking ID is HTL[protected]

Our vacation was horrible and spoiled because I choose Make My trip hotel booking. I booked Room in MGM Resorts Conoor, Ooty through your website. I got the conformation and the full amount charged in my credit card. When I reached the hotel no reservation for me. The hotel staff said hotel is already over booked the same is intimated to make my Trip. I was shocked and contacted your customer services and they said trying for alternative arrangements. Why your staff not inform (through e mail or phone) the same thing before my trip. I cancel my trip or postpone to avoid all these hassles. After big fight MGM allotted room for one day. Next day they shifted me to another substandard hotel in Ooty (Hotel Sunshine) and the said hotel is 17 KM far from connor. The next day I packed my luggage run to ooty to check in. The tariff is cheap compared to MGM. More over my children are sleeping in the floor. I wonder how we can depend your company for future holiday trips ?

· I need full refund of Hotel charges
· You must pay the compensation for spoiling my holiday . I just running form one hotel to another with my family and luggage . Really we dint enjoyed our trip because of your fault.

Waiting for your replay and requesting to avoid any delay .

Regards,

Anil Kumar

I just pasting the letter for reference .

Mr ANIL KUMAR NAIR,

Thank you for using MakeMyTrip.com to book your hotel accommodation.

For your reference, your MakeMyTrip Booking ID is HTL[protected].

Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same.

If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.

You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.

We hope you have a pleasant stay and look forward to assisting you again!

Team MakeMyTrip.com

THEY WILL TRAP YOU AND WILL NOT RESPOND AFTER TAKING MONEY. I made a booking through Ms Lakshmi Devi for my Darjeeling-Kalimpong-Gangtok

trip. I had requested to book a 3-star category hotel at all places. I was confirmed the same by the executive. Before leaving, i had asked her about Hotel Seven Seventeen whether its a 3-star or not. She told its a 3-star rated hotel. When I reached there, to my surprise and anguish, I found a useless hotel booked for me. The hotel rooms were very small, with stained, torn bedsheets, uncleaned floor, bathrooms, stinking clothes etc. When I tried calling the executive to check/change my booking, I was asked to wait for some time and she would call back, but never done so. The hotel in Kalimpong was average hotel (Garden Reach) but the service was very poor. We were offered only bread as breakfast one morning and they made us wait for other breakfast for half an hour and nobody turned up after that.
Finally, the hotel at Gangtok(Silk Route Residency) was the worst. The rooms were stinking like hell. They had not changed the bed sheets for quite some days, so stained and torn at places.
Overall, my trip was spoiled because of poor response from Ms Lakshmi Devi. Whenever I called her, I was given some hypothetical reply, which surely is not practical. She asked me to contact customer care for addressing my grievances and assured that my hotel booking shall be changed. I wonder why should I do so?? Till the time I had not done the transaction of money, I got calls from her, but once I sent money, I didnot get proper response, leave alone getting some positive act. I also told her during my last call that if such is the response from you people, I will assure that I never do a hotel booking through these guys and also ensure that nobody known to me falls in your trap, because all they need is money and not customer satisfaction.

I also forgot to mention that the Makemytrip.com call center executive (28th March, 2009 8.00 am) hung up on me when I was telling her I may go to court.

I'm facing the same issue/problem...

My complaint link :- http://www.consumercomplaints.in/complaints/makemytrip-c545727.html

Sir, please let me know via comments if you got through anywhere with this

I booked ticket 13 march 2011 from MakeMytrip.com.Yesterday (18 Mar 2011) when i called on Bus Operator Contact Number at 6.45, they told me that bus is late and will reach to Andheri on around 9.30 so i did wait there.when bus reached to me, bus operator told me that your bus is cancelled and you will get refund.Also after 9.30 i could not get any another bus for goa.who is responsible for that.today i am going to cancel my tomorrows return tucket because of that irresponsible people.

I called the customer care, they told me that they will give me refund. This is not the matter of refund but i could ot go to my native place for Holi and rangpanchami.


From: Mumbai Bus Operator: Atmaram Travels Make My Trip Id: NU[protected]
To: Kudal Bus Type: 2+2, Sleeper, Non-AC, Non-Video Sleeper PNR: UBAV7Q
Bus Departure: 18-Mar-11, 06:30 PM Passengers: 1 Ticket Number: TS-MMT196881
Boarding Time: 07:30 PM Total Fare: 750.0 Bank/Card Charges: 15.0

*Please reach your boarding point 15 minutes before the scheduled time
Passenger Details
S.No Name Seat Seat Type S.No Name Seat Seat Type
1. Mr sagun sawant L16 Sleeper
Boarding Point Details
Boarding Point: Andheri (E) Bisleri Compound
Location: Andheri (E) Bisleri Compound Landmark: Andheri (E) Bisleri Compound
Address: Atmaram Travels, Bisleri Compound,
Bus Operator Contact Number: [protected]

Atmaram, BORIVALI, Makemytrip.com-, Travels

not satisfactory response from make my trip
they called once but not with full details

they said they will cal me .