MakeMyTrip India Complaints & Reviews

Hi,

I booked a bus ticket from Bangalore to Thrissur through Makemytrip.com on October 19th and an amount of Rs.581 got debited from my account. But when I logged into my newly created account the second time, it said that there are no tickets available. I called up the customer care then for which they said that it will take 3 days for the ticket to appear in their system. Then I emailed to the makemytrip team and they said...

sir i try to book online flight ticket from makemytrip, on 27th august but, after completion of payment, the ticket is not processed but the flight fare had been deducted from my sbi debit account amounting Rs. 4560 twice total 9120. after that i contact with the customer care service of makemytrip many times but none of them solve my problem. at their request i even sent my bank statement in PDf form to them, my Reference ID[protected]...

I have booked two tickets from Visakhapatnam to Banglore for 30th Sep(NR[protected] in Makemytrip.com. I have cancelled one ticket and got the refund back. On 27th I cancelled the other ticket for which i am yet to receive the refund. The site shows the ticket got cancelled. I raised the issue via website but got no response. I called up the toll free number, where the agent put me on hold for long and later told that the issue is raised and they would get back in 2 days( that was a week ago).

It looks like nobody is concerned to respond to the customers in Makemytrip.com.

Refund not received Confirmation Booking Reference Number NR[protected]& NR[protected].

i booked railway tickets on inernet sight make my trip. icancelled both tickes .
make my trip said that all refund sent to you.
i sent bank staement & bank letter to makemy trip, i made minimum 50 calls to them. every time new operator.
everytime i sent emails tothem whatever they told email address. no refund...

They charged my credit card several times for one single order on the web. They never booked my ticket. No confirmation was emailed. No responce from Phone Calls, Emails or Web Chat:

NF[protected] BLR VTZ O
NF[protected] BLR VTZ O
NF[protected] BLR VTZ O
NF[protected] BLR VTZ O

Transcript from Chat:

You should be connected to an agent in about 00:02.The average amount of time a customer has to wait is 00:03.
Pankaj Sharma (Listening)
Sheetal Rai: Hi, my name is Sheetal Rai. How may I help you?
Ravi: Are you there Sheetal?
Sheetal Rai: Hi Mr. Malla
Ravi: Hi...
Sheetal Rai: How May I Help You/
Ravi: I am chatting from California. US
Sheetal Rai: ?
Sheetal Rai: Okay
Ravi: I just booked a ticket for 8th Nov from BLR to Visakhapatnam
Ravi: They charged my account twice for $70 according to my American Express
Ravi: But your website says my credit card was declined
Sheetal Rai: May I Have Your Query Id For Checking The Information
Ravi: Do you see my ticket?
Sheetal Rai: When did you book your ticket/
Ravi: There is no Query ID as according to website ticket was never booked
Ravi: But on My American Express it is showing Charged twice
Ravi: 15 minutes ago
Sheetal Rai: May I have the booking ID ?
Ravi: There is no booking ID as reservation Confirmation screen never came
Sheetal Rai: Ok
Ravi: The screen responce was the card was declined
Sheetal Rai: Did you try booking online ?
Ravi: Sheetal.. Are you awake or sleeping?
Ravi: I will forward this chat to your supervisor
Sheetal Rai: I am awake Sir
Ravi: Please read the chat.. You will have all the answers
Sheetal Rai: I am just trying to reconfirm from you that you booking online
Ravi: yes
Sheetal Rai: Or was it a offline transaction
Sheetal Rai: Ok
Sheetal Rai: Thanks
Sheetal Rai: Please give me a minute
Sheetal Rai: Please be online while I connect you to the concerned person
Sheetal Rai has disconnected.
Rani Reshma: Hi, my name is Rani Reshma. How may I help you?
Ravi: Rani
Ravi: I booked a ticket
Ravi: Used my Amex
Rani Reshma: Ok.
Ravi: The website did not give confirmation
Ravi: But my card is charged twice
Rani Reshma: Ok.
Rani Reshma: Please verify your e-mail and phone number.

Ravi: [protected]@sbcglobal.net
Ravi:[protected]
Ravi: sorry
Ravi: [protected]
Ravi: Rani
Ravi: What is happening?
Rani Reshma: Mr.Malla, As I have checked there is no reservation showing with this e-mail id. and contact number.
Ravi: Rani... What is your email ID?
Rani Reshma: It's my request to you just wait 4 hrs and please check with your bank also amount deducted by make my trip or not.
Ravi: NF[protected]
NF[protected]
NF[protected]
NF[protected]
Ravi: Those are the confirmation numbers
Ravi: What is your phone number?
Ravi: Why are you not able to help?
Rani Reshma: Mr.Mallia,This a indian reservation.
Rani Reshma: Let me transfer to the concern department.
Ravi: ok
Ravi: Give him all the confirmation numbers please
Rani Reshma has disconnected.
Pankaj Sharma: Hi, my name is Pankaj Sharma. How may I help you?
Ravi: Pankaj
Ravi: NF[protected]
BLR
VTZ
O

NF[protected]
BLR
VTZ
O

NF[protected]
BLR
VTZ
O

NF[protected]


Ravi: What is status of these bookings
Ravi: My card is chaged twice
Ravi: I did not get email confirmation
Pankaj Sharma: sir right now concerned department is not available on chat
Pankaj Sharma: they will come after 10 am
Pankaj Sharma: or you can call us on toll free no
Ravi: You guys wasted so much time
Ravi: I am going to put this on Facebook
Ravi: and show everyone how efficient you are
Pankaj Sharma: [protected]
Ravi: I am calling from US
Pankaj Sharma: than you can call on
Pankaj Sharma:[protected]
Ravi: Area code.. Country code?
Pankaj Sharma: =91
Pankaj Sharma: +91
Ravi: City Code?
Pankaj Sharma: 0124
Pankaj Sharma: i have given above
Ravi: OK.. Thanks
Pankaj Sharma: my pleasure

[protected]

Make my trip has debited the money from my account and not provided any confirmation , booking id, tickets to me for past more than 12 hours.

The chat support, emails , calls to customer care is a total waste. They are of no help.

I cant book the tickets elsewhere as i am not sure if my tickets are booked and I cant keep waiting for these people to come back after years and tell me the status.

This is such a miserable experience.



[protected] Forwarded message[protected]
From: tanu kaushik <tanu.[protected]@gmail.com>
Date: Thu, Oct 13, 2011 at 2:52 PM
Subject: Fwd: E-tickets not received for the below transaction [Reference:[protected]]
To: MakeMytrip <[protected]@makemytrip.com>




No response for your chats, emails, calls... your site is good for nothing and your customer care support is even worse.

I am going to file a case in consumer court for this

Thanks for such miserable service.

[protected] Forwarded message[protected]
From: tanu kaushik <tanu.[protected]@gmail.com>
Date: Thu, Oct 13, 2011 at 1:58 AM
Subject: Re: E-tickets not received for the below transaction [Reference:[protected]]
To: MakeMytrip <[protected]@makemytrip.com>


This is an international flight and i dont have 24 hours to wait for your RESPONSE.

I want my tickets and you need to send it to me immediately.


On Thu, Oct 13, 2011 at 1:24 AM, MakeMytrip <[protected]@makemytrip.com> wrote:


Response
Dear tanu kaushik,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected]
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply within the next 24 hours. If you require urgent assistance, please feel free to call us on our toll free number at 1-800- INDIA-10

Warm regards,
Team MakeMyTrip.com

Discussion Thread
Customer By Email (tanu kaushik) 13/10/2011 01.24 AM
[image: image.png]


Hi I booked the tickets for the transaction for [protected]@gmail.com and your
site crashed right after debiting my money and did not give me any booking
id or e-tickets.

I need this to be escalated to the management right now.

This is an international flight from new delhi to san jose on saturday 15th
october at 4:30 am via emirates and this is not acceptable that you guys
come back and tell me that the booking is not done and block my money so
that the price for other flights shoot up and i miss out on booking the
tickets.

I will take this up in consumer court as i have been chatting with your chat
support for past 2 hours for no good and they were of least help. They only
keep telling wait for 24 hours.

Time is money for people and you guys dont understand this. This is such a
horrible experience. I will make sure I share my experience on all social
sites and my organisation so that no more people suffer like me.

Regards,

Tanu

==================== image File Attachment ====================
image.png, 15846 bytes, added to incident




please see online chat on their site also :




[protected] Forwarded message[protected]
From: "MakeMyTrip" <[protected]@mailuk.custhelp.com>
Date: Oct 13, 2011 2:03 AM
Subject: 1160 [Reference:[protected]]
To: <[protected]@gmail.com>



Response
Thank you for taking the time to chat with us, we are appending a copy of your chat transcript for your reference.

Did you know? You're eligible for My Trip Rewards membership on your email address [protected]@gmail.com
, your ticket to some of the finest travel offerings. Register Now to enjoy My Trip Rewards Privileges at MakeMyTrip!
For issues related to My Trip Rewards registration, write to us at [protected]@makemytrip.com

Discussion Thread
Chat Transcript 13/10/2011 02.03 AM
[11:52:19 PM] 'Atul Magotra' has joined the chat.
[11:52:22 PM] kandarp kaushik: hi
[11:52:27 PM] kandarp kaushik: i just bokked a ticket on mmt
[11:52:32 PM] kandarp kaushik: new delhi to san jose
[11:52:42 PM] kandarp kaushik: sat 15th oct
[11:52:56 PM] Atul Magotra: ok
[11:52:57 PM] kandarp kaushik: but havent recieved the ticket and the amount is debited from my internet banking
[11:53:04 PM] kandarp kaushik: can u check please ?
[11:53:22 PM] Atul Magotra: sure
[11:53:29 PM] Atul Magotra: please provide me your booking ID
[11:53:53 PM] kandarp kaushik: how do i noe wen i havent recieved d mail ?
[11:54:12 PM] kandarp kaushik: i told u the transaction went thru and then mmt page told sorry your session has expired
[11:54:19 PM] kandarp kaushik: there was no booking id nothing
[11:54:25 PM] kandarp kaushik: and i am debited d amount
[11:54:38 PM] Atul Magotra: please tell me your e mail address which you have entered
[11:54:53 PM] kandarp kaushik: [protected]@gmail.com
[11:55:17 PM] Atul Magotra: ok
[11:55:22 PM] Atul Magotra: please give me a while
[11:56:12 PM] kandarp kaushik: please check asap , its urgent , i need the booking asap
[11:57:06 PM] Atul Magotra: any contact number which you have entered because from e mail i am not able to check
[11:59:32 PM] kandarp kaushik: [protected]
[12:00:12 AM] kandarp kaushik: i am getting so irate
[12:00:16 AM] kandarp kaushik: worst services on mmt
[12:00:32 AM] Atul Magotra: i am really sorry sir i am checking
[12:02:58 AM] kandarp kaushik: still checking ?
[12:03:25 AM] Atul Magotra: yes sir
[12:03:28 AM] Atul Magotra: please wait
[12:04:25 AM] kandarp kaushik: u revert back my money, i will book from other sites
[12:04:43 AM] kandarp kaushik: u guys just debited d amount and left d customer wid nmo id , no mail nothing
[12:05:07 AM] kandarp kaushik: and on top of it my booking time is running away , all other tickets wud becum expensive in wasting time wid u
[12:05:14 AM] kandarp kaushik: plz revert my money back
[12:05:22 AM] Atul Magotra: sir please wai t
[12:08:40 AM] Atul Magotra: i am transferring your chat to the concern department please wait
[12:10:58 AM] kandarp kaushik: which department ?
[12:11:11 AM] 'Atul Magotra' disconnected ('Transferred to Queue').
[12:11:13 AM] Hi, my name is Anoop Kishtwaria. How may I help you?
[12:11:24 AM] kandarp kaushik: i booked a ticket
[12:11:34 AM] Anoop Kishtwaria: Ok
[12:11:34 AM] kandarp kaushik: i just bokked a ticket on mmt
kandarp kaushik: new delhi to san jose
kandarp kaushik: sat 15th oct
Atul Magotra: ok
kandarp kaushik: but havent recieved the ticket and the amount is debited from my internet banking
[12:12:08 AM] Anoop Kishtwaria: Mr.Kaushik,Please help me with your booking Id so that I can pull your reservation details.
[12:12:32 AM] kandarp kaushik: i dont have any
[12:12:34 AM] kandarp kaushik: thats the problem
[12:12:39 AM] kandarp kaushik: i booked the tickets
[12:12:42 AM] Anoop Kishtwaria: Kindly verify your email address & contact number.
[12:12:52 AM] kandarp kaushik: n amount got debited and your site told session expired
[12:12:54 AM] kandarp kaushik: no email sent to me
[12:12:56 AM] kandarp kaushik: no sms
[12:13:00 AM] kandarp kaushik: no booking id
[12:13:08 AM] kandarp kaushik: i booked for [protected]@gmail.com
[12:13:17 AM] Anoop Kishtwaria: Thank you for verifying the details.
[12:13:23 AM] kandarp kaushik: plz do it asap
[12:13:28 AM] kandarp kaushik: are you the manager ?
[12:13:33 AM] kandarp kaushik: i need to talk to the supervisor ?
[12:13:39 AM] kandarp kaushik: give me the number please ?
[12:14:10 AM] Anoop Kishtwaria: Booking is not confirmed yet
[12:14:46 AM] kandarp kaushik: do you realise its affecting the customer that your site did not book the ticktes for an international flight and took away the money and now when i am wasting time win your chats repeating details with multiple people the cost for the flight on other airlines will shoot up
[12:15:09 AM] kandarp kaushik: and why is the booking not vonfirmed, its not some train reservation that has to be confirmed
[12:15:44 AM] kandarp kaushik: who is the regional manager , i need this to be escalated right away
[12:16:18 AM] Anoop Kishtwaria: Have you made reservation with agent or the web site
[12:16:31 AM] kandarp kaushik: on the site
[12:16:32 AM] kandarp kaushik: website
[12:16:35 AM] Anoop Kishtwaria: Ok
[12:16:38 AM] kandarp kaushik: i still have the webpage open
[12:16:50 AM] kandarp kaushik: if this is not resolved or escalated i am going to file a case against this in consumer court
[12:17:02 AM] kandarp kaushik: please do it right now
[12:17:11 AM] kandarp kaushik: i am so frustrated with this kind of service
[12:17:16 AM] Anoop Kishtwaria: You need to wait for the 24 hrs if the amount has already been charged
[12:17:39 AM] Anoop Kishtwaria: We will give you the e ticket on your email address
[12:17:57 AM] kandarp kaushik: why is that so
[12:18:05 AM] kandarp kaushik: for all domestic tickets we get the ticket right away
[12:18:10 AM] kandarp kaushik: i dont even have the booking id
[12:18:12 AM] Anoop Kishtwaria: It will take some time
[12:18:19 AM] kandarp kaushik: how am i going to follow up for this
[12:18:31 AM] Anoop Kishtwaria: We will send you the booking don't worry
[12:18:35 AM] kandarp kaushik: i cant wait for 24 hours
[12:18:48 AM] kandarp kaushik: if the booking is not done i am so dead to book the tickets after 24 hours
[12:18:57 AM] kandarp kaushik: it wud b too late
[12:18:59 AM] Anoop Kishtwaria: You need to wait we have the number of the booking in the bulk to confirm
[12:19:21 AM] Anoop Kishtwaria: Number of the passenger book the tickets on the website
[12:19:29 AM] kandarp kaushik: please do mine on priority and tell em about it
[12:19:45 AM] kandarp kaushik: i cant keep waiting for it to happen
[12:19:56 AM] kandarp kaushik: coz if it doesnt then there is no way i can book it tomorow
[12:20:06 AM] Anoop Kishtwaria: No issue wait for few hours we will check and get back to you for this
[12:20:23 AM] Anoop Kishtwaria: I can understand we need to check
[12:20:49 AM] kandarp kaushik: ok then check
[12:20:54 AM] kandarp kaushik: i can wait for a few hours
[12:21:01 AM] kandarp kaushik: how much time do you want ?
[12:21:11 AM] kandarp kaushik: tell em by another 1-2 hours
[12:21:13 AM] kandarp kaushik: i will wait
[12:22:05 AM] Anoop Kishtwaria: Sure
[12:22:58 AM] Anoop Kishtwaria: Is there anything else I may assist you with?
[12:25:39 AM] Anoop Kishtwaria: Thank you for choosing MakeMyTrip. You were in a chat conversation with Anoop Kishtwaria In case of any assistance required please log-in to the web chat.
[12:26:00 AM] kandarp kaushik: thank you
[12:26:11 AM] kandarp kaushik: please send me the details in another 1-2 hours
[12:26:15 AM] kandarp kaushik: i am waiting
[12:27:16 AM] Anoop Kishtwaria: You need to wait for the 24hrs before that if it will be confirm we let you know
[12:33:52 AM] kandarp kaushik: i told u
[12:33:57 AM] kandarp kaushik: i cant wait for 24 hours
[12:34:05 AM] kandarp kaushik: plz make it before that
[12:40:06 AM] Anoop Kishtwaria: Mr.kaushik,I have check with all the concern team this is not confirm yet so wait we will get back to you asap
[12:42:57 AM] kandarp kaushik: ok
[12:43:10 AM] kandarp kaushik: why is this not confirmed ?
[12:43:31 AM] kandarp kaushik: this is the first time i am coming across such an issue , as though its some train reservation ticket
[12:43:52 AM] Anoop Kishtwaria: It will take some time when you booked online if not confirmed with in 24hrs we can complaint
[12:47:23 AM] kandarp kaushik: if not booked?
[12:47:28 AM] kandarp kaushik: oh my god
[12:47:57 AM] kandarp kaushik: do u even realise that i[censored] cum back after 24 hours and tell the customer that the international flight is not booked then what does that means ?
[12:48:13 AM] kandarp kaushik: how do u even expect the cutomer to go n buk the ticktet that time ?
[12:48:20 AM] kandarp kaushik: who is the regional manager ?
[12:48:28 AM] kandarp kaushik: please give me the email address and contact details ?
[12:48:33 AM] kandarp kaushik: i need to talk to them
[12:50:18 AM] Anoop Kishtwaria: You can contact us on 1800-India 10 or can send us email on [protected]@makemytrip.com
[12:51:07 AM] kandarp kaushik: i asked for regional manager contact
[12:52:29 AM] Anoop Kishtwaria: We dont have any contact for them
[12:53:03 AM] kandarp kaushik: hows that possible
[12:53:25 AM] kandarp kaushik: no issues , i will find it out and will contact the regional manager myself
[12:53:37 AM] kandarp kaushik: but to explian this situation here to you
[12:54:10 AM] kandarp kaushik: i am going to escalate this if I do not get the booking, this is something unacceptable
[12:54:35 AM] kandarp kaushik: i have the bak transaction details , i will for sure file a case in consumer court for this
[12:55:00 AM] kandarp kaushik: you please check and get the bookings for me
[12:55:05 AM] kandarp kaushik: as soon as possible
[12:55:09 AM] Anoop Kishtwaria: Sorry for the inconvenience
[12:55:39 AM] kandarp kaushik: its not about being sorry .... do u realise i gave away 41000 with no tickets and no confirmation
[12:55:55 AM] kandarp kaushik: and tomorow if your organisation says we are sorry the tickets are not bookes then where wud i b
[12:56:01 AM] kandarp kaushik: where wud i go for the tickets?
[12:56:14 AM] kandarp kaushik: does this makes any sense ?
[12:56:36 AM] kandarp kaushik: will u accept this sort of a behaviour from any organisation if it was with you?
[12:56:39 AM] kandarp kaushik: i am sure u wont
[12:57:00 AM] kandarp kaushik: so please escalate this right away to the concerned teams , management or where ever possibly you can
[12:58:31 AM] Anoop Kishtwaria: We will try to do this as soon as possible
[01:00:07 AM] kandarp kaushik: when will you update me
[01:00:28 AM] Anoop Kishtwaria: Before the 24hrs
[01:00:52 AM] kandarp kaushik: thats not done
[01:01:15 AM] kandarp kaushik: i need an update now so that if your useless site is not booking my ticket i can go and book it on some better site
[01:06:22 AM] kandarp kaushik: please follow up right now
[01:06:26 AM] kandarp kaushik: and tell me the details
[01:06:31 AM] Anoop Kishtwaria: No option
[01:07:39 AM] kandarp kaushik: ?
[01:07:53 AM] kandarp kaushik: i asked you to escalate ?
[01:08:02 AM] kandarp kaushik: how will you understand this ?
[01:08:59 AM] Anoop Kishtwaria: You need to wait for few hours more if charges are showing on the bank statement send us the bank statement we will check
[01:09:30 AM] kandarp kaushik: do u expect me to keep chatting and sending emails here and there for getting the tickets
[01:09:48 AM] kandarp kaushik: and that may end up in you guys telling me that the tickets are not there etc etc etc
[01:09:58 AM] kandarp kaushik: what sort of service is this ?
[01:10:18 AM] Anoop Kishtwaria: You need to send us the bank screen shot we will check and get back to you either wait for the confirmation
[01:10:36 AM] kandarp kaushik: i will send the screens hot right nw
[01:10:45 AM] kandarp kaushik: for my bank statement
[01:10:53 AM] kandarp kaushik: u tell me where i have to send it
[01:11:11 AM] kandarp kaushik: check it right now and do what is required
[01:11:20 AM] kandarp kaushik: i will not wait for 24 hours in any case
[01:11:22 AM] Anoop Kishtwaria: [protected]@makemytrip.com
[01:11:25 AM] kandarp kaushik: i need this immediately
[01:14:15 AM] Anoop Kishtwaria: Ok but there is no such kind of the provision please share your itinerary
[01:16:22 AM] Anoop Kishtwaria: Are you there
[01:18:48 AM] kandarp kaushik: which itineray ?
[01:19:04 AM] kandarp kaushik: ????
[01:19:16 AM] Anoop Kishtwaria: Which youo booked
[01:19:25 AM] kandarp kaushik: i booked for emirates
[01:19:29 AM] kandarp kaushik: 15th october
[01:19:33 AM] kandarp kaushik: saturday
[01:19:34 AM] kandarp kaushik: 4:30 am
[01:19:46 AM] kandarp kaushik: Rs.40,766
[01:19:52 AM] kandarp kaushik: new delhi to san jose
[01:20:05 AM] Anoop Kishtwaria: You made the payment is INR
[01:20:56 AM] kandarp kaushik: yes
[01:22:09 AM] Anoop Kishtwaria: So we are not able to find yet so wait for few hours if it will be confirm we will let you know either you can send us the screen shot whatever amount were charged will be refund to you
[01:23:23 AM] kandarp kaushik: no ways
[01:23:27 AM] kandarp kaushik: refund is not the solution
[01:23:40 AM] kandarp kaushik: i told u earlier also
[01:23:55 AM] kandarp kaushik: if refund is ur fix then do it right now
[01:24:30 AM] Anoop Kishtwaria: About the ticket we need to check may be it will not confirm that fare is not available seats were not available
[01:25:03 AM] kandarp kaushik: thats not my problem
[01:25:08 AM] kandarp kaushik: why did u guys debit the amount then
[01:25:10 AM] Anoop Kishtwaria: Thats reason I am giving you time wait for few hours we will let you know
[01:25:13 AM] kandarp kaushik: i will escalte this big time
[01:25:59 AM] kandarp kaushik: u block my money for 24 hours and then refund and i cant book the tickets else where , what sort of sense is dis
[01:26:17 AM] Anoop Kishtwaria: Please wait we will check and get back to with the higher team
[01:29:57 AM] kandarp kaushik: i have mailed to cutomer care
[01:30:02 AM] kandarp kaushik: the email address you gave me
[01:30:15 AM] kandarp kaushik: you please ESCALATE THIS
[01:30:28 AM] kandarp kaushik: i am asking you to escalate from the time i started chatting
[01:30:44 AM] kandarp kaushik: but you are not at all doing it
[01:31:55 AM] Anoop Kishtwaria: What you want me to do
[01:31:54 AM] kandarp kaushik: if this ticket is not done i am going to lose on a big time deal
[01:32:04 AM] kandarp kaushik: and i will surely sue make my trip for this
[01:32:34 AM] kandarp kaushik: i want you to escalate , mail your management , technicians whoever are the concerned people to rectify this on priority
[01:32:43 AM] kandarp kaushik: i hope they tell you where to escalate for such isues
[01:36:09 AM] Anoop Kishtwaria: I have already sent to the concerned person we will check and let you know please
[01:38:26 AM] kandarp kaushik: did you send it your manager ?
[01:38:34 AM] kandarp kaushik: its the fault with your site
[01:38:39 AM] kandarp kaushik: i shudnt b paying for this
[01:41:09 AM] kandarp kaushik: its a waste of time chatting with your support
[01:41:12 AM] kandarp kaushik: u wont escalate it
[01:41:15 AM] kandarp kaushik: then i will do
[01:45:46 AM] kandarp kaushik: did u mail ur manager for this ?
[01:46:08 AM] Anoop Kishtwaria: Sure
[01:48:21 AM] Anoop Kishtwaria: I have sent to the concerned team they will check and get back to asap
[01:48:25 AM] kandarp kaushik: please mail ur manager
[01:48:36 AM] kandarp kaushik: i need my ticktes
[01:48:40 AM] kandarp kaushik: nothing more than that
[01:48:42 AM] Anoop Kishtwaria: Dont worry we are checking with then
[01:48:51 AM] kandarp kaushik: if its not booked then book it and come to me
[01:50:14 AM] kandarp kaushik: ITS ALREADY 2 HOURS
[01:50:37 AM] kandarp kaushik: i have been chattimg with you and still no result
[01:50:48 AM] kandarp kaushik: i wonder if this is going to be of any help
[01:50:52 AM] kandarp kaushik: who is your manager ?
[01:50:57 AM] kandarp kaushik: atleast u noe dat
[01:51:04 AM] kandarp kaushik: tell me the email address please
[01:51:50 AM] Anoop Kishtwaria: [protected]@makemytrip.com
[01:52:01 AM] Anoop Kishtwaria: share.[protected]@makemytrip.com
[01:53:33 AM] kandarp kaushik: dats not ur manager
[01:53:38 AM] kandarp kaushik: r u kiding me or wat
[01:55:17 AM] Anoop Kishtwaria: I cant give you my manager email address you can send us the email on given addressed
[01:55:37 AM] kandarp kaushik: what sort of support forum is this ?
[01:55:51 AM] kandarp kaushik: this is ridiculous
[01:58:43 AM] Anoop Kishtwaria: I am saying i had already sent to the concern team we will check and get back to you wait for few time more
[01:58:54 AM] kandarp kaushik: how much more time ?
[01:58:55 AM] Anoop Kishtwaria: You are in India or In US
[01:58:59 AM] kandarp kaushik: India
[01:59:10 AM] kandarp kaushik: I am waiting for this dam ticket
[01:59:16 AM] kandarp kaushik: i feel stupid to use this site
[01:59:31 AM] Anoop Kishtwaria: Try to login on the domestic chat either call us on[protected]
[01:59:52 AM] kandarp kaushik: good for nothing site , i will make sure i spread my experience on all social sites and my whole organisation
[02:00:00 AM] kandarp kaushik: no one should ever use your site
[02:00:06 AM] kandarp kaushik: what will they do on call ?
[02:00:36 AM] Anoop Kishtwaria: You can listen the same thing for your satisfaction
[02:01:16 AM] kandarp kaushik: thats of no help
[02:01:20 AM] kandarp kaushik: i need my tickets
[02:01:22 AM] kandarp kaushik: n thats it
[02:02:08 AM] kandarp kaushik: why is the confirmation not coming?
[02:02:25 AM] kandarp kaushik: where the dam ticket when you debited the money ?
[02:03:31 AM] Anoop Kishtwaria: Wait for few hours we are from the US department you can check the stats morning after 6am on [protected]
[02:03:52 AM] 'kandarp kaushik' disconnected ('Concluded by Agent').

We've been booking with makemytrip for a few years and this year, we've had a very bad experience. Due to lack of coordination between domestic airlines within India and Makemytrip, one of our domestic legs was cancelled and we were never informed, which caused us to miss our international flight back, and incur a great loss to rebook all our return tickets, to the tune of Rs. 80,000. I have been constantly writing and complaining to Makemytrip since late July 2011, and till now, we have not had our complaints satisfactorily address. Very very disappointed! If they want to contact me, I am at [protected]@yahoo.com

I had booked a bus ticket with make my trip on 24 Aug, 2011. Bus Vendor was Neeta Tours and Travels.
Due to some problem bus was cancelled. On contacting Neeta, they said for online booking refund would be processed by Make My Trip.

Since then I had contacted Make My Trip for 5 times but their response was always same- ‘We have sent the mail, please wait for reply’

Last time I had talked to Jai(customer care executive) on 1 Oct. And he had escalated the call to his senior Chandan.
He had said problem would be solved in 3 working days.

Please help me in at least getting the refund.

Below are the details:

Booking ID: NU[protected]
Date of booking: 24 Aug 2011
Date of Travel: 26 Aug 2011
Bus Vendor: Neeta Tours and Travels
Amount charged: 612
Source: Pune
Destination: Udaipur
Time of travel: 13:45
Name of passenger: Husain K. N.
Phone number used: [protected]
Email used: [protected]@rediff.com

Please contact me on my number- [protected]

Sir,
I used to purchase tickets for travels of mine and my staff to various destinations in India through the agency called Makemytrip. But they deceit us freequently by deducting money from my bank account and not providing any tickets. They promise that they will return my money back but that is not happening. Kindly take actions on them to return my money back to my account. My reference ID with them for the complaints :[protected] and[protected]. It makes me worried whether they do the same thing with their trusted customers often.
Fr Varghese Chackungal
[protected]@gmail.com

its a complaint against makemytrip.com. I had to go to my home town to attend the rituals for the demise of my 17 yrs old nephew from nasik to sriganganagar. from nasik to ahmedabad i had booked a bus ticket via makemytrip.com. makemytrip.com have not given any contact number of bus operator. on making a call to them they had given two numbers and both the numbers were fake and of some car rental. on again making a call they told sir need...

I tried to meke a reservation from Bhavnagar(gujrat) to Borivali (mumbai) on the 14th of september 2011.
The site www.makemytrip.com could not process my request. The transaction cancled but I am yet to receive any money refund from the merchant. I have registered a complain 8 times, yet I have been only receiving assurance.

Makemytrip had a package to Singapore and Malaysia for 6 nights and 7 days. Despite payment of entire trip amount for 9 members in advance, they never provided us with the tickets till the last moment. Upon receiving the ticket we realised that the return was booked for early morning flight on the last day, instead of post noon.
So basically the package should have mentioned 6 nights and 6 days instead of 6 nights and 7 days. Further they were completly thick-skinned when we requested them to provide what was promised in the itinerary.
Such big cheats !!! The poor consumer is helpless and is left with little options.
They also demanded that they would withold the cancellation charges as per their policy, if we decide to not go ahead with the trip.
When we threatened to go to the consumer complaints forum- they seemed they cudnt care less.
BEWARE OF SUCH SERVICE PROVIDERS.

I had booked aticket from the portal on 2nd of Septeember 2011 for next day. The amount was debited from my account immediately but the ticket was never generated. I called up toll free no. [protected] almost 12 times each time I was advised to call after 30 min as the systems were not working properly. Ultimately in 13th call they denied the booking at around 9pm for morning 6oclock flight. The refund status they claimed will be done in next 7 working days and gave me reference no. Today, 25 days have passed but no refund has been received and each time I call up Call Centre the system are not working. I would like to go to consumer court with this details. Pls advice.
Readers please avoid using Makemytrip.com for ticket booking.
Deepak
[protected]@gmail.com

I have Booked as Hotel in Bangalore on Hotel

Booking Details
MakeMyTrip Booking ID: NH[protected]

Ivory Inn
No 3, Opposite Fun World (Palace Grounds), Next to J C Nagar Police Station, Nandidurga Road
BANGALORE, INDIA
Contact Number:[protected]

Booking Date: Sun, 18 Sep '11, 23:09 hrs for my friend. but when my friend went to that hotel they ask for the ID prof. Till now its OK. He has produced hid ID as he is working in Indian AIR FORCE.but there is one more friend with him. they also ask for that guy ID . but he got ID but that HOTEL manager asking for Some particular ID that he don't have. As i called to MakeMyTrip support they told me that ID is need for that person only by whom the ROOM has been booked. since One ID is enough so you talk to Hotel Manager. when i told this to that manager he told me that he is not ready. then again i called MakeMyTrip support this time they told be on HOLD we are trying to contact the HOTEL . then i got reply that we are not able to get them better you manage. Again i call MakeMyTrip support still they were telling we are trying to contact them but we are not able to. I was not able to understand that what type of agreement they have with that HOTEL that they are not picking their PHONE and once i told them to canceled the BOOKING as we are not staying there they simply told "As we are not able to CONTACT them we can't... we will inform you latter...." this the END of the story ...we have to shift to another HOTEL...Still waiting for the REPLY...

Hi -

I booked Vythri Resort at Waynad for a 2N/3D stay from MakeMyTrip on 20-Sep-11 and received a confirmed Hotel Booking Voucher from them on the same date. Also, the full booking amount of Rs.17437 was charged on my credit card. The voucher clearly said that the booking was confirmed and that i need not call the hotel or MakeMyTrip for further confirmation.

Today, on 23-Sep-2011, I received a call from them that my booking has been denied and they will book me at another hotel or refund the money. This solution is unacceptable to me for the following reasons:

I cannot cancel because:

1. Me and my wife have already taken approved leave from work.
2. We have made travel arrangements and cancelling will invite severe penalty

I do not want to stay at another hotel because:

1. No other hotel at Waynad is of the same standard and are mostly inferior.
2. Other hotels were a lot cheaper at the time i booked this hotel, now MakeMyTrip is telling me that they are of the same value and equivalent.

I am planning to take MakeMyTrip to court for this breach of trust and business malpractice. If anyone has been through simialr harassment at their hands, please let me know your contact details and we can file a class action suit. If anyone has taken them to court already, please share your experience so that we can benefit from your litigation experience.

Also, please desist from doing any business with them as they are more expensive for one, and as per my discussions with my collegaues, this is their "Business As Usual" practice.

Regards.

Hey Make mytrip buddy

I booked a ticket for KPN travels from Chennai to Bangalore through Makemytrip.com which will depart from chennai at 8 AM on 18th Sept 2011 but the bus operator told that there is some technical fault and bus will not go at 8 AM and it will delayed by two hrs and depart at 10AM. We had to catch a train in bangalore and we need to reach there latest by 3PM so we can not carry with this KPN travels bus so we cancelled in case of bus operator issue/fault not that we don't want to go. Before cancellation of ticket I called customer support but he said cancellation charges will be same and we can not refund you full amt.

My question is if you don't provide service then you should refund full amt. If we have to go to bangalore and take rest there then I did not have issue but there was sequence of journey and late of Chennai to Bangalore trip would have effected in missing the next train. I was very disappointed with this kind horrible business tricks which helps company to earn higher rate on cancellation charge. I have not received 161 Rs as refund till now.

There is charge of 484 rs as cancellation penalty that is huge in this case. I really hate this cancellation charges so I request you to please refund the full amount.

When you can't provide service then you can not take money it is completely unsolicited and you are making one bad customer and I never do business with you guys.

Hope you understand the issue and refund the money to my account.

Thanks.
Anand

hi all,
i cancelled my flight for abudhabi on 29th august 2011 through makemytrip.com .actually refund date given to me was within 7 days but till now i havent received any amount from this travel agency..i had given my bank account details and everything on the day of cancellation itself but till now the money is not refunded..i called up somany times and they say wait for 48 hrs like that and since 1 week i am waiting and money is not received yet.these type of travel agents should be banned from operating such services..using ones money for their own bussiness investments is not gud on their part....please customers never opt to book airtickets through makemytrip.com....recently they said that they credited on 15th itself but today itself i confirmed them by sending my bankstatement that i havent received..why these people should tell lies....

Hi ,

makemytrip booking id : NH[protected]
Complaint number ref-id provided by makemytrip : [protected]

We booked a good hotel room (solitair exotica resort) in Koorg for our once in a year trip through makemytrip in Dec 2010. The booking was done a month in advance and the sent confirmation clearly stated that booking is done and threre is no need to further call and check with hotel. The provided contact info of hotel was wrong in booking confirmation letter

We drove from Bangalore to Koorg and reached to hotel at around 8 pm in the evening. After completing the formalities when we entered in to the room, we found that this was a newly constructed room and still not complete. There were no doors, roof filled with mosquitoes and bugs , no AC , TV was not working and various other mentioned room fascilitis were missing.

We spoke to the staff and manager and they mentioned that this is the only room available and all 22 rooms are filled. They also mentioned that the booking was taken inspite of they informing the management that no rooms availble. They said that this has happened 3rd time in this month and refused to take responsibility.

I & my wife waited till 11:00 pm at reception but they didnt do anything and eventualy asked us to move to an equally good hotel for that night. We had no other option and agreed for the same. Hotel records will show that we never checkedout.

The new hotel room was in no way equal to what we had paid for but somehow we stayed. Next day we didnt recieve any call till 12:00 pm and were not able to get through to anyone in hotel.. Makemytrip executives assured of taking care of it multiple times but nothing happened . Finally we drove back to Bangalore and have been following this up with makemytrip since Jan 2011. We have stopped getting responses now.

Even if we dont get a full reimbursement along with emotional & pshychological torture compensation but still wanted to publish this so that people know about these agents. Till the time everything is smooth you will be fine with your agent but true test happens when a problem is reported and the way company approaches it.

Makemytrip did not care about all this as they possibly dint see any harm from 1 such complaint but this demonstrated that if no one get to know then they really are not interested/concerned in any communication once they have taken the money. If there is a safe opportunity then they will take advantage.

Instead of seeing travel company responses during problems we should avoid them in order to pass the message that they cannot afford to be relaxed/casual about the complaints where they are accused of cheating.

I have stopped using makemytrip for all my domestic and international travel.

vinay rawat
[protected]

The option o[censored]sing Make My Trip has resulted in a fiasco and a complete disaster of time and money.
The booking ID NH[protected] was confirmation recieved that my room was booked for 2 days in Tip Top Plaza, Mumbai.
On reaching Mumabi and the hotel I was informed that there is no booking from Make My Trip for the two days.
Calling and informing the helpdesk also proved futile cause they seem to be having this tagged as my problem.

I DONT NEED ANY REFUND BUT PLEASE DO NOT USE MAKE MY TRIP FOR ANY HOTEL BOOKING AND NEVER USE TIP TOP PLAZA, THANE (W)

Hi

Today I booked a honeymoon package to Kerala from Makemytrip agent. Immediately after paying the whole amount of the package electronically, their agent (makemytrip) called me back and told me that I need to pay 1000 Rs for every night at the hotel desk. This "HIdden Cost" was never told to me until I paid the full amount.

The explanation given by the travel agent of makemytrip and her supervisor was that they did not know about this additional cost and asked me that I would have looked at the hotel's website instead.

I feel cheated as makemytrip agent did not tell me about this "HIdden Cost" . I want an explanation from makemytrip customer delight team as why I need to pay an extra amount which was not mentioned in all the calls and emails with makemytrip.

Regards,

Saurabh Khandelwal
[protected]