I am civil engineer working in Liberia(West Africa), i booked Malaysia and Singapore tour package through 'Make My Trip'. First of all their service was worst in Malaysia and Singapore. We suffered lot there and we given complaint to Malaysia police also(please see attachment). But in this complaint i dont want to highlight all those things. This complaint is to get only refund amount what they agreed, thats it. I missed flight due to traffic while going from Bangalore, for that i cancelled flight ticket booked by make my trip and then i booked new ticket in my own cost. For that they told they will refund 30,000 Rs to my account. But still now that money is not deposited.
Please not that this complaint is only for getting refund amount, for problems what we faced in singapore and malaysia, i will write seperately.
Persons responsible from make my trip are -
1) Akriti Sehgal - [protected]
2) Abhishek Pandey - [protected]
3) Radhika Soni
Please see below our mail correspondances -
Regards
Koralli Mallikarjuna
[protected]
[protected] Forwarded message[protected]
From: Mallik arjun <[protected]@gmail.com>
Date: Fri, Jul 8, 2011 at 7:29 AM
Subject: Fwd: *URGENT*
To: Akriti Sehgal <Akriti.[protected]@makemytrip.com>
Cc: Abhishek Pandey <Abhishek.[protected]@makemytrip.com>
Hi Akriti,
Let me know whether it has been processed?, becuase still amount is not credited in account.
Regards
Mallikarjuna
[protected] Forwarded message[protected]
From: Mallik arjun <[protected]@gmail.com>
Date: Wed, Jul 6, 2011 at 7:46 AM
Subject: Re: *URGENT*
To: Akriti Sehgal <Akriti.[protected]@makemytrip.com>
Cc: Abhishek.[protected]@makemytrip.com
Hi Akriti,
This for both ways refund ???
I know it will not be more than 3000 Rs per person for both ways, any way please deposit amount to below account. Let me know when it will credit to account.
CHAITHRA SHIVANNA
STATE BANK OF MYSORE
SAVINGS ACCOUNT - [protected]
N R MOHALLA BRANCH, MYSORE.
KARNATAKA - INDIA.
IFSC Code : SBMY0040158
Regards
Mallikarjuna
On Tue, Jul 5, 2011 at 12:56 PM, Akriti Sehgal <Akriti.[protected]@makemytrip.com> wrote:
Dear Sir,
Sorry for the late revert. Please to inform you that your cancellation cost is 6300 Per person. And the amount which will be refunded will be RS 30,000..
Kindly send me your account details on which we can transfer the refunded amount.
Account no.
Account Holder’s Name
Bank Name.
Akriti Sehgal| Operations
+91 [protected] | MakeMyTrip.com, 103 Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India
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From: Mallik arjun [mailto:[protected]@gmail.com]
Sent: Tuesday, July 05, 2011 1:27 PM
To: Abhishek Pandey
Cc: Akriti Sehgal
Subject: Re: *URGENT*
Hi Akriti,
This is not acceptable, dont check my patience. Let me know what will be the refund amount and send me back up for that.
Hi Abhishek,
I am coming India in the August month, if i wish i can fight legally with you people with support of police and media, dont give me chance to do that. Any how our trip has been finished. So lets close this topic here.
Call to my mobile[protected]
Regards
Mallikarjuna
On Mon, Jul 4, 2011 at 5:21 AM, Abhishek Pandey <Abhishek.[protected]@makemytrip.com> wrote:
Akriti,
Please expedite it .
Abhishek Pandey (Team Leader)| Operations
+91 [protected] | MakeMyTrip.com, 103 Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India
What's new? MAKEMYTRIP listed on NASDAQ as MMYT
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From: Mallik arjun [mailto:[protected]@gmail.com]
Sent: Sunday, July 03, 2011 12:13 AM
To: Akriti Sehgal
Cc: Abhishek Pandey
Subject: Fwd: *URGENT*
Hi Akriti,
You told by 3 pm, you will confirm refund amount. May i know which date 3 pm ???
Regards
Mallikarjuna
[protected] Forwarded message[protected]
From: Mallik arjun <[protected]@gmail.com>
Date: Fri, Jul 1, 2011 at 7:25 AM
Subject: Re: *URGENT*
To: Akriti Sehgal <Akriti.[protected]@makemytrip.com>
Cc: Abhishek Pandey <Abhishek.[protected]@makemytrip.com>, sakthivel Panneerselvam <[protected]@gmail.com>
Hi Akriti.
I will book my tickets myself, you refund the the whole amount after deducting cancellation charges. I enquired with Jet Airlines while cancelling my ticket from Bangalore to Chennai , its 500 Rs cancelation charge and from Chennai to Kaulalumpur, its 1000 Rs. I have cancellation documents for that. So from Sinagapore to Chennai to Bnagalore it will be same, just now i called jet airways. So refund the amount at the earliest, i will book myself.
Regards
Mallikarjuna
On Fri, Jul 1, 2011 at 6:45 AM, Akriti Sehgal <Akriti.[protected]@makemytrip.com> wrote:
Dear Sir,
We are trying to get refund. Will let you know the refund amount till 3pm. And the rates for the new tickets will cost you around 40000INR for 3 of you .
Akriti Sehgal| Operations
+91 [protected] | MakeMyTrip.com, 103 Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India
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