MakeMyTrip India Complaints & Reviews

sir, i have booked a ticket from makemytrip.com on 17th june 2011, from hyderabad to guwahati via delhi.

Hyderabad - Delhi | Travel Date: Mon, 18 Jul' 11-Jet Konnect 9W-2258 Departure Hyderabad Mon, 18 Jul' 11 (09:10am) Arrival Delhi Mon, 18 Jul' 11 (11:25am) Class: Economy

Delhi - Guwahati | Travel Date: Mon, 18 Jul' 11-Jet Konnect 9W-2276 Departure Delhi Mon, 18 Jul' 11 (13:50am) Arrival Guwahati Mon, 18 Jul' 11 (16:15am) Class: Economy


But the itinerary was rescheduled and the new Itinerary is
Itinerary Details

Jet Airways Konnect 9W2258-Mon, 18 Jul, 2011 Hyderabad 09:10am Delhi 11:25am 2h 15m Economy (W) Confirmed
Jet Airways Konnect 9W2280-Mon, 18 Jul, 2011 Delhi 10:15am Guwahati 12:35am 2h 20m Economy (W) Confirmed
Jet Airways Konnect, Operated by Jet Airways


first complaint is that,this changed was not informed to me by makemytrip.com or jetwirways .
secondly , how come i board the 10.15am delhi to guwahati flight,when i would be landing in delhi at 11.25am (hyderabad to delhi).


In the eleventh hour i came to know about this changed accidently ,,,,it has been a huge mental harassment for me due to their poor service. i have purchased the tickets from makemytrip website ,and when i have brought to notice to makemytrip about this matter,their customer service executive has blantly told me that this my headache,its not their concerne and told me to call jetwirways and make the arrangement myself.
i have booked the ticket from makemytrip website and it should be their bounded service to inform me and make the arrangement of my iternary
I am deeply hurt by their office attitude as well as the jetairways as how come the jetairways airline can change my itinerary to a mere impossible boarding one.
kindly do the needful



i am attaching the details

thanking you

Dr Sandipan Nath

Had booked 3 British Airway airline tickets Mumbai-London LHR-Mumbai with makemytrip.com, under booking
ID NN[protected] passengers name Mrs.Durriya Hozef Darukhanawala,
NN[protected] passenger name Mr.Hozef Abdulhussain Darukhanawala and
NN[protected] passenger name Ms.Zainab Hozef Darukhanwala. the flight details are below.

BA-198 Departure 12th July 2011 Tue from Mumbai to LHR 13:20 hrs
BA-198 Arrival 29th July 2011 Friday LHR-Mumbai 11:05 hrs

Due to certain reasons we could not travel at the same date and needed to change the onward date of the round trip

To do so we called the toll free number of makemytrip[protected] and spoke to a certain Mr.Balwant in Chandigarh. We asked for a change of dates from
Tuesday 12th July to Wednesday 13th July for each of the tickets.
We asked him if all the seats were together because he changed all of them individually taking a minimum of half an hour for each ticket. He informed us that there are 9 tickets available for the 13th Wed. We continiously re-confirmed whether the tickets were TOGETHER and he confirmed so and did the needfull costing us 5500 INR on each ticket.

The tickets were mailed to us online on the id- hozef.[protected]@gmail.com and we were shocked to see that he had booked 2 tickets on one flight and the third on a different flight altogether

Mr.Hozef darukhanawala and Ms.Zainab Darukhanwala were booked on BA-198 Wed 13th July
BUT Mrs.Durriya Darukhanawala ID-NN[protected] was booked for
BA-138 Wed 13th July 2011.
SO he changed the flight number for one of the passengers when we asked him for change of onward date of travel.

When we further called[protected] and spoke to Mr.Narendra in Chandigrh itself,we informed him of the mistake on their side,he refused to accept it.

We then asked him for a solution and to the problem on hand and asked him for a change of flight from BA-138 to BA-198 for Mrs.Durriya Darukhanawala on Wed 13th July.
he informed us that there are no tickets available in the economy cabin and we wil need to pay an extra of 48,000 INR for the ticket available.
I would also like to add he was extremely rude and non-considerate.
He said he will hear the recording of the call to Mr.Balwant and hear it to clear the air and find whose mistake it was.



Please look into the matter and let us know what the outcome will be my contact details are mentioned below

Hozef Darukhanwala
number- [protected]
Id- hozef.[protected]@gmail.com

Hello,

I had confirmed ticket NF[protected]. But when I reached Bangalore airport, the GoAir informed me that because makemytrip did not paid them, they cancelled the ticket. Since I had urgent meeting in Bombay and was suppose to return same day, I had pay on-spot 5086 rupees and get new ticket issued for the same flight of GoAirlines from Bangalore. Because of this I contacted MakeMyTrip to refund 5086 rupees which where unnecessarily I had to pay though I had confirmed ticket. I have send several reminder to MakeMyTrip in this regard. They took a month for their verification and on 24May they agreed to refund 5086. After that I had send several reminders and every time they write that it will be credited in 72hrs. Their last email is on 23Jun that they will credit money within 72 hrs and finally on 30Jun they credited 2085 instead of 5086.

Since last more than two month I am behind them to get the money credited but without success. Request you to help in expediate things.

Thanks,

A Gokhale

I am making a serious complaint of one of the well known company in tourism MAKEMYTRIP.. I see the advertisement of this company on various channels which saddens me further.This company has a little focus on giving service to tourist.
The sequence of event of my case are as under.:
1) I have booked Hotel The Denzong Shangrilla,Gangtok on 21 April for 4days.The copy of TICKET HOTEL is attached.The ticket is fully refundable on cancellation if booked before 22nd April.This is clearly printed on ticket.One of the reason to purchase this ticket was that it is fully refundable on cancellation.
2) We checked in as per schedule on 1st May.The rooms allotted were not delux rooms.On our protest out of two room one room they converted in to delux room.
3) There was not water in Bathrooms in the Hotel in Morning.We have to take bath with buckets of water brought from here there.
4)On 3rd Morning we had to go to zero point.We wanted to vacate hotel for one day. We talked to Mr Ranjeet of Customer Care of makemytrip for cancellation of booking for one day.After checking he informed as per terms of booking cancellation is possible.He requested us to get a letter of cancellation from hotel.We got the letter and copy is attached as denzongpdf.
5) We have clearly discussed with Managing Director of Hotel Mr Soumya Ghosh.He agreed .He said that refund will be made by makemytrip.He allowed us to cancel the booking for one day 3rd may and kept our baggage in his hotel.We told him that next day on 4May again we will be returning to same hotel.He said that Hotel is fully booked and probably he will have to accommodate us in other hotel as Denzong is fully booked.
6) Both Mr Ranjeet and Mr Soumya Ghosh never told us that refund is not admissible.Else we would not have taken the trouble of vacating the room and keeping the luggage in lock room.
7)We returned on 4May.Hotel Denzong has made arrangements in nearbye hotel and we checked out on 5 May.Mr Soumya Ghosh has maintained that money will be refunded by makemytrip.
Now makemytrip is refusing to honor our claim of refund.
They are finding defact in our booking which is fully refundable on cancellation siting reason of promotional code which was not there any way on net at the time of booking. You please read our ticket booking paper which clearly says that ticket is refundable on cancellation.That is what was interpreted by Mr Ranjeet and Mr Soumya Ghosh .This was the reason they allowed us to cancel the booking on 3rd May.
I am attaching a cancellation letter of Hotel Denzon which hotel has given us for getting refund from makemytrip.Now Mr Soumya Ghosh it appears refusing to honor our claim of refund.
I request you to take my case as case study as so many tourist are being treated like this by makemytrip.Please search on net and you will find at 1000 complaints like this.I am taking up this complaint not only for money.I want that makemytrip should have efficient system of handling tourist grievances.
I request you treat my complaint in broader perspective so that poor tourist are save from such poor service

I did a bus ticket booking through MakeMyTrip online service but i did not receive the ticket details to the mail ID or contact no. The booking details are:
Name:M Maheswara Rao
From:Secunderabad
To:Visakhapatnam
Travel Service:Dhanunjaya Travels
Date of Journy:11th June2011

I contacted MakeMyTrip customer care on 11th June2011 and was told that booking was not confirmed and within 72hrs payment will be refunded.But i have not yet received my payment.I generated a complaint in MakeMyTrip(Reference ID:#[protected].Whenever i send a mail with that Ref.ID to MakeMyTrip,it reverts that i would receive a reply shortly,but nver happened.

I am not satisfy with Make my trip services. I had booked two tickets for vaishno devi trip but after charging full amount from my account they cancelled my tickets and now they are not returning my money back. I have tried a lot for refund. I called in Make my trip many times but no result came. my regestration no. on make my trip is (1) NR[protected]
(2) NR[protected]
please help me to get my money back from make my trip as soon as possible.

Dear Sir,

Sub: Refund not credited to account.
Booking ID: NP[protected]
Complaint ref no: IN1106R0002290

I have done the booking with your agency and later cancelled the same on 20th May. This was confirmed via mail dated 20th May 2011.(trailing mail)

I have confirmed the refund amount via your call center to be Rs.32000/-. But the refund till date effected to my account is Rs. 20000/- only. I have raised a complaint via your call center and the complaint ref no quoted by your representative Mr. Nishanth was IN1106R0002290

In spite of all this the balance refund amount has not been credited till date. Please look into the same and take immediate action.

Regards,

Ar.George Michael

Mobile No :[protected]

I booked several airline tickets through online website www.makemytrio.com on 1st June, 2011 and cacelled them on 4th June, 2011. They are not refunding my money against cancelled e-tickets. Contacting them on phone is most difficult work because of intervention of computerised phone operation. I complained through Customer Feedback Service and they responded with an assignment of their Reference ID[protected]. But they are not making payment to my bank. This is unethical and gross dishonesty on their part. Kindly help me through your resources in getting my refund. My BOOKING ID/ CANCELLATION REFERENCE NO. are as follows : (1) NF[protected] / IN1106R0021305 (2) NF[protected] / IN1106R0021332 (3) NF[protected] / IN1106R[protected] NF[protected] / IN1106R0021534.

Dear All Friends,

Make my trip is only making people to fool.

Pl remain away from this fraud company. This company aim is to only make copmission rather than satisfy the customers.

In my case they also cheat me. I have booked hotel thaugh them. My ID is NH[protected]. for booking hotel in Shimla from 10/06/11 to 12/06/11 (ie 02 days) they have charged 8293/- too much money.
In their confirmation mail they have committed as executive roo in a executive single star hote.

But in actually the hotel is very IIIrd class hotel in very poor location.

We have talked hotel manager then he said that " why you have booked thraugh My Trip. you should make booking directly. They only make high comission."

I conjecture to saw that hotel manager is giving those rooms in only 1000/- which we are booked.

The detail of rooms booked is given below for your reference please:

Room Type Extra Charges Amount

Executive Rs. 2, 800( Extra Bed + Extra Child Charges) Rs. 5, 504
Executive (No Extra Charges) Rs. 2, 704

[protected][protected][protected][protected]

Sub Total Rs. 8, 208
Taxes and Service Fees Rs. 85

[protected][protected][protected][protected]

GRAND TOTAL Rs. 8, 293

I would like to request you all friend again pl. remain away from this chuti company. It is highly risky to book and trust makemytrip.com.

Do business at your own risk.

Regards,
Sudhir Nainawati

i had booked ticket from lucknow to patna through make my trip via internet,money was deducted but ticket not booked,complaint a lot of times but no reply from their side,its already 5 months,i m very frustated,kindly help


dr achal kumar from lucknow,u p
ph-[protected]

On 8th June, 2011, I tried to book an airticket from Trivandrum to Bangalore by Indigo Airlines with www.makemytrip.com . I tried paying with my Icici bank credit card an amount of Rs.2,834/-. Due to low session timeout (a technical defect in makemytrip.com) the session was timed out and I received a mail from makemytrip.com with following details:
================
Booking Unsuccessful
MakeMyTrip Booking ID -NF[protected]
Booking Date - Wed, 8 June 11
================

Within a few minutes I received an alert from Icici bank that an amount of Rs.2,834/- was deducted from my credit card for the failed transaction. I immediately called the Customer Care division of makemytrip.com at[protected] and the Customer care representative informed me that the amount will be refunded shortly and there is no need to worry and transferred me to sales department for another booking. I was on hold for nearly 15 minutes and nobody from the sales department was responding to my calls. Since the flight was at 5.45 PM and since I had only 2 hours left, I tried the online booking again and it was successful. I received a booking confirmation mail from makemytrip.com with the following details:
=================
MakeMyTrip Booking ID -NF[protected]
Booking Date - Wed, 8 June 11
==================

A further amount of Rs.2,834/- was paid and the matter was again informed to their customer care. I informed icici bank credit card division regarding the debit for the failed transaction and to initiate a chargeback if makemytrip claimed the amount.

On 10th makemytrip claimed both the amounts and I called their customer care personnel Poonam Nagure (Call Reference No: 1106B05103) and she assured that the amount will be refunded within 48 hours. I received an e-mail from Chitra Jha (Reference No:[protected] stating the following:
=====================
We have forwarded your concerned to our concerned department.We request you to wait for 48 working hours
=======================

Till 13th evening there was no response from makemytrip and I send an e-mail again and here is the reply I got from Chitra Jha on 14th June, 2011:
=======================
With reference to your email about the refund status for Booking ID IN1106B05103, we understand there has been a delay and we have forwarded your query to the concerned department. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course.
=======================

48 hours has been revised to 72 working hours...I have send them all the relevant details and called them several times and still they are not refunding the amount wrongly deducted from my account for a failed transaction.

1. How can they charge me for a failed transaction???
2. How can a customer rely on makemytrip.com. An e-mail send to [protected]@makemytrip.com bounced.
3. If we call their customer care department we need to explain the whole story again even after providing the Reference ID. I called Roopali on 13th and even after providing a reference Id she was unable to understand what the matter is??? From this we can understand the way Customer relationship is managed at makemytrip.com . They have no proper systems in place and there is lack of professionalism.
4. Just now I have send an e-mail to Chitra Jha that I will wait for 72 working hours. After that I am going to approach the media (including Press and Televison) to make the public aware of the dangers hidden while dealing with makemytrip.com and their lack of customer care. I am going to approach the consumer court too. I need to get a reply on how they have charged me for a failed transaction???
5. I received a e-mail from my bank on 13th, that they have initiated charge back proceedings on makemytrip.com for the false claim.
6. We need to think twice before dealing with makemytrip.com . They work like a government organization with inordinate delay in refunding an amount which they have falsely claimed for a failed transaction.
7. I am waiting for their reply to initiate further steps and I will inform this forum regarding further developments.

Shelley

Dear Sir,

I had cancelled my ticket with Reservation Number:T7GUCM at Delhi Airport on 28th April 2011 and received refund Advcie of Rs.11168/-.Till date this amount is not credited into my citi bank credit card Account.Please treat this as urgent and do the needful.

I had sent n number of mails and the same reply as follows is going on and still some mails are not even replied:Request to resolve from your end.

Regards
JOHN OONNOONNY

Dear Mr.Thapa,

As per your commitment of credit within 7 working days, it has not happened till now, eventhough today is the 8th working day excluding Saturday & Sunday.Please let me know the course of action which I have to initiate to get the matter resolved.If I am not getting the credit before 10 am on 7th June, I will be forced to find some other sources.Request to credit the amount along with Citibank Interst charges from 28/04/11 till the date of credit.

Please revert.

Regards

O.John
General Manager
ASSOCIATED EQUIPMENT RENTALS PVT LTD
A-61,”H” Block,MIDC Road
Opp.Shapoorji Pallonji
Pimpri,Pune-411 018
Tel: +[protected], 27451010, 27471010
Fax:+[protected]
Cell:+91 98 23 900465
e-mail:[protected]@asiangrp.com; john.[protected]@gmail.com

----- Original Message -----
From: MakeMyTrip
To: john.[protected]@gmail.com
Sent: Thursday, May 26, 2011 3:07 PM
Subject: Reference ID: [[protected]] Non-receipt of refund on Air Ticket









Subject
Non-receipt of refund on Air Ticket

Discussion Thread
Response Via Email (Bhaskar Thapa) 26/05/2011 03.07 PM
Dear Mr. OONNOONNY,

Greetings from Makemytrip!

With reference to your mail, we apologize for the inconvenience caused to you.

Further, we would like to inform you that we have forwarded the concern for the refund and the same will be processed in next 7 working days.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You may also write to us through reply email or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Bhaskar Thapa
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
Toll Free:[protected]MTNL/BSNL phones)
Toll Free:[protected]All Major Mobile Operators)
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com
Customer By Email (JOHN OONNOONNY) 24/05/2011 07.35 PM
Non-receipt of refund on Air Ticket


Dear Sirs,
A gentle reminder!!!!
Regards
O.John
General Manager
ASSOCIATED EQUIPMENT RENTALS PVT LTD
A-61,”H” Block,MIDC Road
Opp.Shapoorji Pallonji
Pimpri,Pune-411 018
Tel: +[protected], 27451010, 27471010
Fax:+[protected]
Cell:+[protected]
e-mail:[protected]@asiangrp.com; john.[protected]@gmail.com

----- Original Message -----
Non-receipt of refund on Air Ticket [Reference:[protected]]

Dear Sirs,
Still waiting for your reply and refund to citibank. .I have received the invoice from Citibank.If I dont pay in time, they will charge interest and other srvice charges which you have to bear.
Regards
JOHN OONNOONNY
----- Original Message -----
From: MakeMyTrip
To: john.[protected]@gmail.com
Sent: Saturday, May 21, 2011 9:05 AM
Subject: Non-receipt of refund on Air Ticket [Reference:[protected]]





Response

Dear JOHN OONNOONNY,
Thank you for contacting MakeMyTrip.com.
A Reference ID[protected]
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected]from major operators in India), or[protected]from BSNL/MTNL
network) or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com
P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and
Rail bookings)
Customer By Email (JOHN OONNOONNY) 23/05/2011 09.26 AM
Non-receipt of refund on Air Ticket


Dear Sirs,
Still waiting for your reply and refund to citibank. .I have received the invoice from Citibank.If I dont pay in time, they will charge interest and other srvice charges which you have to bear.
Regards
JOHN OONNOONNY
----- Original Message -----




Response


Dear JOHN OONNOONNY,
Thank you for contacting MakeMyTrip.com.
A Reference ID[protected]
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected]from major operators in India), or[protected]from BSNL/MTNL network) or
+[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com
P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail
bookings)
Auto-Response 21/05/2011 09.05 AM

Dear JOHN OONNOONNY,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected]from major operators in India), or[protected]from BSNL/MTNL network) or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com

P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)



Customer By Email (JOHN OONNOONNY) 21/05/2011 09.05 AM
Dear Sir,

I had cancelled my ticket with Reservation Number:T7GUCM at Delhi Airport on 28th April 2011 and received refund Advcie of Rs.11168/-.Till date this amount is not credited into my citi bank credit card Account.Please treat this as urgent and do the needful.

Regards

JOHN OONNOONNY

[---001:004911:11878---]

I recently booked ticket from Chennai-Phoenix for my family. When i tried to book the Bassinet seat for my infant and i found out that the actual airlines itself is charging less than MakeMyTrip. MakeMyTrip has charged me 400$ over the airlines price. When i called them for price match, they are talking about all unnecessary rules and will not refund. So please, please think thrice before booking with Make My Trip.

Dear sir/ Madam,
I wanted to go out on a holiday package with my wife, so opted to go to Phuket (Thailand) for 4Nights & 5 Days package through Make My Trip. As per our agreement (Booking ID: INW1104B00609) I was been told that the departure date is 31/ May and that I need to make the entire payment before that. By 28th May I made the full payment. As I was under the impression that the departure date is 31st/ May so I took my official leaves according to that, but on 30th evening I was really shocked to read the mail (which happened coincidently) by Make my Trip Agent Shailesh Vanzara that my departure date is 30th and not 31st. With just having merely 3 hours in hand I had to skip all my important meetings from my office which will definetely bring a huge monetory loss and bad impact on my final appraisals. I work with a Bank and showing this sort of attitude at the last moment due to some irresponsible agents and their company is not at all accepted. This is a serious concern and the accused deserves a stern action.

sir we booked a package in make my trip ., the name of the package is swiss paris deligth and our booking ID is INW1104B00377, AND we have paid the intial amount of Rs30000/- to wards booking and later on we appled for visa process. and they were asked to pay the money of Rs150000/- we have paid the amount of Rs 100000/- in ICICI account on line on the date 05/05/2011 . later we came to know the visa was reject . the visa was rejected on 3/05/2011. with out revealing the rejection of visa. trip agents were repeatedly asking us to pay the full amount . and we have got the visa rejection letter from swiss embassy. stating the rejection of visa . it was there unfurnished details which led to rejection of visa , later we asked them to return the money back . they were ignoring us .

the proofs we having are 1. ICICI bank foils
2. rejection of visa letter from the swiss embassy
kindly please do the needful and take the necessary action .
thank you

Hi,

I have made 7 railway tickets from makemytrip.com.
I cancelled the tickets on 18th May for all of my tickets.
A commitment was made that the money will be refunded within 7days. Till now no amount has been refunded to my Credit Card. I called them on 9th June to verify whats the issue is. They told that they cancelled the tickets on 18th and told their accounts team that money needs to be refunded and after that they were waiting for our call to raise the complaint again for money to be refunded.
After cancelling the ticket, the money should have refunded. A customer cant call them again and again and raise the complaints.

My No:[protected]

we hv booked a trip for france and switzerland ,swiss paris delight and we have paid the intial conformation amount for the package and we were asked to pay the whole amount saying that our visas are thruogh the embassy and we paid the whole amount after which we were informed that our visas r not through and when we went through the rejection copy furnished by the swiss embassy it was purely due to lack of furnishing the details by make my trip people for which we were denied visa and our doucmentation furnished by us was proper . it is purely cheatimg and unfair trade practice with the coustemer

I booked a train ticket for Agra from Make My Trip (India) Pvt. Ltd.103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana) on 4/04/2011. The amount Rs 1563/- was deducted from my account but suddenly i got a mail from make my trip that booking was failed and we will get our amount back in 7 days, after that i am calling them everyday and they always come up with different excuses but they have not returned my amount till 25th may 2011. they have asked for our bank statement to prove that the amount was deducted from our account, that i did immediately. i am attaching the mails they have sent to us and still there is no end to the harassment. these persons are responsible for my case :-
Mr. Pawan Thapa, Mr. Chandan Singh Adhikari, Mr. Amit arora , Mr. Tarun Sethi, Mr. Manoj Singh , Mr. Anirudh yadav, Ms. Pooja Bohra .



Looking forward to hear from you as soon as possible .

Hi,

I am experiencing an ordeal thanks to Makemytrip. For a refund of a ticket directly cancelled through the airlines, they are asking for a Stamped Document which in the first place is never provided by the airlines i booked by ticket with - Aerosvit. Secondly nowhere on Makemytrip website does it mention about the Stamped Document needed for a refund.

Makemytrip website says -On receiving your confirmation, MakeMyTrip will validate the refund amount with the airline and then process the refund to your account-.

Is this cheating in the name of Stamped Document ?

My MakeMyTrip Booking ID - IN1103B08968
[protected]@gmail.com
ph +[protected]

Regards
Shalabh Jain

i had made a booking with make my trip on 9 may 2011 for flights and hotel reservations for myself , my wife and daughter.

they had provided me with a deal of around Rs. 15,355 which includes flights booking two ways on 11th june 2011 and return on 16 june 2011 mumbai - goa- mumbai and stay at intercontinental lalit goa resort

my booking id is NP[protected]

Till today i have not received the Hotel booking confirmation ,

only flight booking will be of no use as where i will go and stay.

i had informed the same to them on several occasions to them on their hotline numbar but they used to keep my phone hang-up for 20-25 minutes and never used to reply to my queries.

i had even made a written request/complain online on 22nd June 2011, where i have been provided with reference nos of my complain being reference no.[protected]non confirmation of Hotels) and reference No.[protected]flights and hotel booking details).




BELOW IS THE FLIGHTS BOOKING DETAILS

w details May 10 (13 days ago)

Starred from Nazeeb Khan Nazeeb.[protected]@makemytrip.com
to [protected]@gmail.com
date Tue, May 10, 2011 at 2:26 PM
subject Emailing: ShowInvoice
mailed-by makemytrip.com

hide details May 10 (13 days ago)

E-Ticket
MakeMyTrip Booking ID - NP[protected]
Booking Date - Mon, 09 May 2011
Itinerary and Reservation Details

Kingfisher Red
IT-3173

Departure
Mumbai (BOM)
Sat, 11 Jun 2011, 15:20 hrs Arrival
Goa (GOI)
Sat, 11 Jun 2011, 16:30 hrs
Non-Stop Flight
Duration: 1hr 10m
Refundable Fare
Cabin: Economy
Passenger Name Type Airline PNR
vinit jain Adult JEQYMM
aarti jain Adult JEQYMM
tanishah jain Infant JEQYMM

Kingfisher Red
IT-3175

Departure
Goa (GOI)
Thu, 16 Jun 2011, 17:00 hrs Arrival
Mumbai (BOM)
Thu, 16 Jun 2011, 18:10 hrs
Non-Stop Flight
Duration: 1hr 10m
Refundable Fare
Cabin: Economy
Passenger Name Type Airline PNR
vinit jain Adult JEQYMM
aarti jain Adult JEQYMM
tanishah jain Infant JEQYMM
Important Information
Delhi and Mumbai airports have multiple terminals catering to domestic flights. Please check the departure/arrival terminal of your flight with the airlines (contact number given below) before the start of your trip.
A printed copy of this e-ticket must be presented at the time of check in
Check-in starts 2 hours before scheduled departure, and closes 45 minutes prior to the departure time. We recommend you report at the check-in counter at least 2 hours prior to departure time.
It is mandatory to carry Government recognised photo identification (ID) along with your E-Ticket.
This can include: Driving License, Passport, PAN Card, Voter ID Card or any other ID issued by the Government of India. For infant passengers, it is mandatory to carry the Date of Birth certificate.
Baggage Allowance
Check-in Baggage
Airline Business Economy Adult Economy Child
Kingfisher Red not applicable 20 kgs 20 kgs
Cabin Baggage
A. The Government of India regulations currently permit only one piece of cabin baggage per adult/child passenger on board. The weight of the cabin baggage should not exceed 7 kgs.
B. Passengers are permitted to carry one laptop over and above one piece of hand luggage as cabin baggage.
C. When an infant (not entitled to a seat or free baggage allowance) accompanies an adult, a carrycot, or a fully
collapsible push chair/stroller is allowed. This may be carried in the cabin if space is available, or else as checked baggage.
The above data is indicative and may change without notification. Kindly contact the airline directly for the latest information on baggage rules and allowances.
Airline Contact Information
Kingfisher Red [protected]

For Cancellations/Date Change up till 3 hours before departure of flight, please contact MakeMyTrip (Cancellations can be done online on our Customer Support section).

Please reference the Airline PNR Number when communicating with the airline regarding this booking.

MakeMyTrip

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Haryana, India


Email: [protected]@makemytrip.com

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Please reference MakeMyTrip Booking ID - NP[protected] in all your communication with us

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BELOW IS THE HOTEL BOOKING VOUCHER DETAILS

Hotel Name : Intercontinental - The Lalit Goa Resort
Guest Name : VINIT JAIN Hotel Address :
Raj Baga, Canacona
South GoaCanacona403702
GOA
INDIA
[protected]


Check-In Date June 11, 2011 Check-Out Date June 16, 2011
Check-In Time 12:00:00 PM Check-Out Time 12:00:00 PM

Number of Room(s) 1 Total Number of Adults 2
Room Type Double + 1 Extra Bed Total Number of Children 1
Room Sub Type Children W/O Extra Bed Number of Extra Bed (Adult) 0
Room Category Garden View Suite Number of Extra Bed (Child) 0
Meal Plan (Breakfast) Number of Children (without Extra Bed) 1

Inclusions : * Remarks :
Hotel Cancellation Policy :

* If cancellation is done within 7days- No Refund. An additional Rs250 MakeMyTrip charge will apply.


Terms & Conditions :

* It is mandatory for guests to present valid photo identification upon Check In.
* Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
* For optional services and facilities (such as room service, mini-bar, snacks,laundry and telephone calls, etc). These will be charged while check-out, directly by the hotel.
* This is a system generated voucher and does not require Signature/Stamp.

We value your business and look forward to assisting you again.

Best Regards,

Team MakeMyTrip
103, UDYOG VIHAR
PH-1 GURGAON
HARYANA
[protected]@makemytrip.com

i therefore request you to look into this matter at the earliest

Regards

VINIT V JAIN