MakeMyTrip India Complaints & Reviews

I have booked a international flight ticket between singapore to chennai ticket thru make my tirp and i have asked for a date change and they have cheched and charged a fare of addl 4,000 rs and confimed to issue the ticket in 3 to 6 hrs time Ref number IN 1102R0013503 .no reply or response even after 12 hours then called up again to check they told now the fare is increased you need to pay addtional 5, 000 Rs. then i asked why i need to pay this difference before of the error from the make my trip side. The call was put on hold for 30 min with no response at all......... this is kind of service i never expected from Make my trip. Then i have to disconnect the international call atfter 30 MIn..................

Then i have to call again and just paid the addl fare without mentioning any other stuff.. i do not want again the call put on hold and disconneted!!! It is very very painful to speak with customer care executives of Make my trip and get things done........be cool with lot of Patience

Hi

I have cancelled 3 train tickets on Oct 25th,
Booking ID = NR[protected]
Booking ID = NR[protected]
Booking ID = NR[protected]

with Phone no. is [protected]

and got a Refund Confirmation Mail from your side also on Oct 29th.
BUT the money is not yet come to my Bank Account.

I already had a talk to my Bank Manager about it.
They checked and found that they didn't received any money from your side.

Below is the mail from CitiBank:

Dear Mr. Deori,

This is with reference to your email dated November 25, 2010.
We are concerned to note the dissatisfaction expressed in your mail.
We confirm that we are not in receipt of refund from the merchant.
Any inconvenience caused to you in this regard is regretted.
We assure you of our best attention at all times.

Sincerely,
Jayasri B
Customer Care Officer , Citibank

I also talk to Makemytrip Customer Care Executive 20 - 30 times regarding this issue, but nothing had happen till now. Its more than 3 months now, I haven't got the money.

Please Help.


Regards
Varunjyoti Deori
Ph no= [protected]

Respected Sir

I booked one trip to Delhi-Kathmandu-Pokhra-Kathmandu-Delhi on dated 20 December 2010.The booking agent was Gopal and the (Booking id IN1012B08276).The trip was for couple and booked in the name of myself. The Air fair involved Delhi-Kathmandu-Delhi.While booking the trip I did not received any Break-up of the Amount except the Air fair.(it was told to me by Gopal that Air fair was Rs.22,000/ and Hotel was 3 star(hotel fair not informed) and car rental not informed. The entire trip cost Rs.42,000/. Which was paid by using the Credit card at that time only[protected].

But due some unavoidable circumstances I compelled to cancelled the entire booking on[protected]. At the time cancelletion from one of your Travel advisor through phone I came to know that the Air fair was approx Rs.28,000/(or some amount more than that) from which Rs.4,000 was to be deducted and rest of the amount will be refunded in two installment(that is 50%+50%).

One refund was sucessfully processed of Rs.12,270/ for which mail was attached below. but for the next 50%(Rs.12,270) refund I made a call to make my trip several times and matter got escalated but issue not resolved yet.

The unprocessed refund money is big amount. My humble request to you please resolve this issue and arrange refund to my credit card and please also verify why information is not given in proper manner at the time of booking.

I hope you will look into the sincerely able to resolve this asap.

I had booked Air tickets with Make my Trip in the month of May 2010. The Air India flight was cancelled due to their Strike. I was completely mis guided by Air India & Make my Trip about the refund process for almost 3-4 months. I was harassed by Make my Trip and Air India by telling me different & weird ways of requesting for a refund which actually were not correct. But then when I spoke to a senior person @ Make my Trip by escalating this matter, I was given correct info to request for the refund.

Refund Process - E-Ticket to be endorsed by Air India and then sent to Make my Trip as a scanned document. Once verified the refund will be initiated with 7 working days from the day of receipt of the scanned doc. It might take another week for the Customers Bank to process the same and Credit the customers A/c.

I was told by the Customer Service executives from Make my Trip in October 2010 that I will have to send them a soft copy of the E-Ticket which is endorsed by Air India and the above mentioned Refund process would be followed once the scanned docs are received by Make my Trip.
Since October 2010 I've sent the scanned docs to Make my Trip at least 3-4 times. However Make my Trip is so incompetent that they say they have processed the refund but their Accounts Dept has put the refund on hold for no reason (Reason unknown even to the supervisors @ Make my Trip.)
Despite of regular follow ups with Make my Trip since Nov 2010 I've not received a single call from Make my Trip regarding this issue neither have I received any positive response from them.
Every time I speak to a Floor Supervisor at the Make my Trip Call centre, they either ignore my situation or they promise to call me back after checking the status of my refund, but I've not received a single phone call or an email on this subject.
I've even warned them that if I'm forced to seek legal help and pursue them legally then a few people who've not fulfiled their responsibilities towards me as their customer would definitely be loosing their jobs. But no one seems to take me seriously on that.

Also to add to it, I've spent nearly Rs.1000 INR to contact them over the phone and send them the scanned documents every time they ask for it.And not to forget the phsycological stress I've been going thru.

Request you to please advise me further on this as I'm unable to continue contacting them every week since I've a very very busy work schedule.

Regards,
Ashish.K.Safaya.

I tried to book tickets through make my trip .com. Amount INR 23796 deducted but tickets not booked becuase of technical error. When contacted I was told to cantact pg support @ bill desk .com. Since then mailed three times but they did not bother even respond my mail.
DETAILS :
transaction ID NF[protected]
REFERENCE id GIVEN BY makemytrip.com:[protected]
user ID of internet banking service : c gx000589

date of cancellation : 21012011

ALKA SOOD

On 6th January 2011, I tried to book flight tickets for my family (Bangalore to Hyderabad and back) through Make My Trip on ngPay application on my mobile phone (#[protected]). However, after the flights were selected and the details of the passengers entered, during the payment phase the transaction was terminated without any warning. (Neither did I get any PNR No). However, I received an alert from my bankers that an amount of Rs16914.00 was debited from my credit card towards payment to Make My Trip.

My failed transaction details are:

Date of transaction: 6th Jan 2011
Portal: ngPay
Vendor: Make My Trip
Amount: Rs.16914.00
Transaction ID: NGPAY[protected]

I tried to contact ngPay immediately, but was told by the customer care staff that they have no role to play in the transaction (please note this point - is it not strange, when the transaction was undertaken through their portal?) and that I should approach Mae My Trip for refund of the amount if the transaction had failed. I could somehow escalate the issue in the next couple of days and senior functionaries from ngPay got in touch with me thereafter and assured me that they would do the needful to get me the refund from Make My Trip. For the next one week various people from ngPay contacted me to enquire whether the refund had been effected, and each one of them assured me that they have already got a confirmation from Make My Trip that the refund process had been initiated!

However, even as I write this on 23rd Jan 2011, my ban account shows that the amount is still outstanding against my credit card!

When I tried contacting Make My Trip customer support team (it was indeed a challenge to get through to them following the ridiculous menu options!), they took my email address and mobile no and came back with an excuse that they could not trace any transactions from those details!

GUYS, PLEASE NOTE THAT THIS WAS THE SECOND TIME A SIMILAR INCIDENT HAD HAPPENED WITH ME AT MAKE MY TRIP ON NGPAY AND THE FOURTH TIME IT HAD HAPPENED TO ME WITH NGPAY TRANSACTIONS! I WOULD ADVISE EVERYONE TO BE VERY CAREFUL IN USING THIS PORTAL AS THEIR TECHNOLOGY SEEMS TO BE ABSOLUTELY FLAWED! IN FACT I WOULD ADVISE THAT YOU AVOID TRANSACTING HUGE AMOUNTS THROUGH MAKE MY TRIP + NGPAY COMBINATION!

I have lost all hope of getting the refund with the kind of attitude shown by these vendors!

I booked two bus tickets (C5,D5) on makemytrip.com for 16th Jan, 2011 from Bangalore to Hyderabad. However, when we reached the bus operator's office (Varsha Travels), at the designated time, we were told that our seats had been canceled. The reason was non-synchronization of seat booking at Varsha travel end and makemytrip.com end.

This caused a lot of mental agony and we had to pay a very price to another bus operator for the travel.

I was told that the money would be returned by makemytrip.com but they are refusing to return the money.

Please look into this issue

Shadab Sarwar

I booked airline ticket aand hotel accomodation from kolkata to port blair on line on the web site of make my trip.com on 10 January 2011. On the web site makemytrip.com confirmed that both air ticket by jetlite and hotel accomodation at hotel mainak is available on dates requested . the website asked me to pay and I paid by credit card Rs 43000/- which was debited from my account . I recieved an emial confirming hotel accomodation but telling me that my e ticket for air journey will be sent by e.mail shortly . Journey was to commence on 16 january . till 12 th january neither did I get the e ticket nor any communication from makemytrip.com. From 12 th january till 15 th january i made anumber of calls on make my trip.com help line and also e mailed for my e ticket , but no response except that my complaint is being taken up with supervsors . finally I was told on 15 th evening on the helpline that due technical fault with automated e mail system my e. ticket could not be sent .ince it was no longer possible for me to make journey on the next day morning even if the ticket was to be mailed to me at night of 15 th , I requested the help line operator to cancell my bookings of air ticket and hotel booking and refund the full amount as it was make my trip .com which has faled to provide the ticket and without travelling to port blair obviusly I can not avail hotel accomodation . I was promised and recived an e mial that full refund will be processed .To my utter surprise I recieved an e mail on 17 th that only 5000/- out of 43000/- i paid is being refunded to me my booking reference is NP[protected]
---Colonel ( retired) Piyush kanti Ghosh Dibrugarh Assam

I booked a ticket for 2 persons from Tehran to Ahmedabad on 29-Dec-2010 for the travel date 30-Dec-2010 through ICICI netbanking. Due to fault in makemytrip website amount was deducted from my account but booking was not confirmed. I called call center and the agent said they can see the amount in the system but booking was not successful so do a fresh booking through credit card on phone and they'll call me back to confirm previous booking and I have to tell that this was the case and fresh booking was done and amount will be refunded to me within 2-3 days. I did same, did fresh booking for 31-Dec-2010 on same day(29-Dec-2010). I got e-ticket which shown failed booking as well as successful booking and I traveled back to India using same. However till date I haven't received any refund. I tried to contact various persons whom I came across during booking but none of them even bothered to reply or guide me in right direction. I called call center several times and every time people kept me on hold and then finally transfer somewhere else where I need to explain everything again. Or sometime call just drops. I am very dissatisfied with makemytrip service and customer support due to this. Call center people ask to send full bank statement which doesn't make any sense. Why would one share transactions with them?

Then I talked with a call center executive called Adhiraj and he suggested me to send email to [protected]@makemytrip.com with details. I sent transactions of several days to that email address. I got auto responder(as usual) saying I'll get response within 24 hours. As expected, no response in 48 hours. I called call center again and some other agent asked me to send full bank statement to [protected]@makemytrip.com. I asked him if you guys check emails at all as none of the emails I sent to makemytrip are answered. Its like sending emails to black hole.

I STRONGLY SUGGEST EVERYONE NOT TO USE THEIR SERVICE.

I couldn't get email address of CEO. Wish the owners/managers of the company read these complains and try to improve service.

dear make my trip.com All, i would like to cancell my eticket which PNR: [protected] , Itinerary (MakeMyTrip Booking ID: NR[protected] but the probem is Bank Of India my Debit Card Pay , the system is responsing incorrect,
Systam is responsing We have successfully completed your refund transaction. Please find below your refund details.

Refunded amount : Rs. 1371 /- Type: Credit Card / Card No: xxxx xxxx xxxx 5007
Bank Reference No: [protected]
my email id i have mailed [protected]@in.com
Mob [protected]

My name is Pankaj Sharma..I made a transaction on makemytrip.com to book a ticket..It was for Rs.5692 and was made on June 5 2010.Although, the transaction was unsuccessful, they charged me for it(for Rs.5692)..Since then I've mailed them for about a hundred times now, but don't see any constructive reply from their side..I also have given them each and every detail(bank statements,etc.) that they have asked for but for no vain.I am really disappointed with the services of a firm as big as this and dont see myself doing any further business with them..

HI,

I had made a booking with make my trip for a British Airways flight from Bombay to Denver and return from New York to Bombay. The return flight which was scheduled on 17th Dec 10 was cancelled by British Airways due to the weather conditions in London. I was rebooked and even that flight got cancelled on the 19th Dec 10. So BA had given me an option to book my own flight as the originally booking was not done by their site or contact make my trip to rebook.

Make my Trip did not help me out in that and told me that I will have to repay for the new booking which was a higher amount as it was considered as a single flight. Finally I had to rebook myself on my own and according to the policy claim for the refund of my flight which was non operational. The total amount that I had paid Make my Trip was Rs 80000/- for return flight. So ideally I am suppose to get the 50% of refund of my amount as the flight was cancelled. Make my Trip initially sent me a mail saying that the amt that will be refunded to me would be Rs 6500/- post my arguement with them it suddenly came to Rs 26000/-

I spoke to BA to check with them about the refund details. I was not told the exact amount by them as it was mentioned to me that Travel Agents get some discounts on their booking however I was informed that I should still be getting close to 50% refund of the amount that I had not flown and that I should ask for detail breakup of the refund amount.

I have been trying to get in touch with Make my Trip since the time I have returned from US that was from 27th Dec 10. Till date there has been no concrete explanation on this. I have all the mails as a proof of the communication that I have had with them.

I would like you to help me get my money from them as I am stuck as I had to pay double for the return travel. One that I paid initially and the other that I had to pay to another airline to fly back. They are trying to cheat their customers like this and there is no explanation or follow-up on this inspite of me telling them that I will take this to the consumer court.

I require your help to sort this at the earliest.

Thanks,
Shraddha Iyer

Hi Indian Commissioner

I need to report a complaint against Make my trip they have deducted INR 35782 from my account in the transaction where in there was even no booking done and I got error message in 1 minute I called their customer care that transcation is been not done but as my bank gives me a immediate message on any deduction of money so I got the message that money is been deducted.

Below I am copying the mail done by their 2 customer care person and till now nothing happened, please ask them to pay the intrest amount also as I am a resident of Singapore and have got deduction in dollar so their will be diffence of the amount.

If these people have intention to pay they would have paid long back as I requested for refund on 24th Dec 2010:-

From:
"MakeMyTrip" <[protected]@makemytrip.com>
To: [protected]@rediffmail.com
Subject: Reference ID: [[protected]] lost id
Discussion Thread
Response (Ishan) 03/01/2011 07.00 PM
Dear Dipti Mathur ,

Greetings from MakeMyTrip.

We apologize for the delay in processing the refund and request you to kindly cooperate and wait for 72 working hours for the refund to be processed from our end.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Ishan
Customer Service Consultant
Toll Free:[protected]All Major Mobile Operators)
Toll Free:[protected]MTNL/BSNL)
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com

Customer (Dipti Mathur) 30/12/2010 06.25 PM
online booking vide reference number NP[protected]

Dear Sir,
With reference to above reference no, I would like to highlight the matter, on 24th Dec we attempted online booking for flight + hotel but at the end of transaction insted of booking confirmation it was error massage, later we called make my trip and after mail confirmation by make my trip money has been deducted from the account without booking confirmation. Moreover from 24th Dec to 29th Dec money was showing in ledger balance so we
thought as per confirmation make my trip was not claim this amount but when today I checked make my trip has claimed that amount.
Now could you pl refund 100% amount now so I can get here by tomorrow secondly pl ensure exchange rate variation as I don't want any exchange rate difference in transaction.
I believe this is quite serious attempt by make my trip that after not booking how they claim money.
You call me now for any further clarification.
Regards
Vikas
+[protected]Mobile)

Discussion Thread
Response (Milanpreet Kaur)25/12/2010 08.55 AM
Dear Mrs Mathur,

Greetings from Makemytrip!

With reference to your online booking vide reference number NP[protected], please note that due to a technical error your reservation could not be processed. Hence, we have processed full refund and same would reflect on your card within 3 business days.

Amount Refunded:
[Rs.35782]

Processing Date: [24/12/10]

Please accept our sincere apologies for any inconvenience caused. We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,
Milan
MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)
Tel:[protected],[protected]

E-mail:[protected]@MakeMyTrip.Com


Response (Milanpreet Kaur) 25/12/2010 08.55 AM
Dear Mrs Mathur,

Greetings from Makemytrip!

With reference to your online booking vide reference number NP[protected], please note that due to a technical error your reservation could not be processed. Hence, we have processed full refund and same would reflect on your card within 3 business days.

Amount Refunded: [Rs.35782]

Processing Date: [24/12/10]


PLEASE DO SOMETHING ON THIS URGENTLY AS WE ARE WAITING SINCE 24TH DEC AND CALLING THEM IS ALSO OF NO USE WHEN I CALL THEY MAKE ME WAIT FOR 30 MINUTES AND AS I CALL FROM SINGAPORE SO APPLIES ISD CALL AND THESE PEOPLE JUST SAY WAIT OUR SYSTEM IS DOWN AND ALL PATHETIC THINGS THEY SAY TO AVOID US.

DIPTI MATHUR

+[protected]

SINGAPORE

Issue: Harassment

Details:

Harassment started the day I booked tickets for two n fro travel from Delhi to Mumbai on 22/10/2010. One of the return tickets was wrongly cancelled by MakeMyTrip officials and I was not informed at all. Till last hours, the agency was not able to resolve the issue and I had to book ubder high charges and in different flight (that got delayed by 8 hours).

Follow-up's:

After 5-6 calls in 2 weeks, agency apologized and commintted to re-imburse all the dues. Since then I keep on talking to 15 officials atleast, always stating the issue from scratch and every call takes 20 mins atleast. I submitted all the documents many times but to no avail.

First I tried with executives, then started talking to their Leads (just dont want to specify the names) then finally with their bosses. But nobody is taking pain to reply a single email.

Every call ends up stating the money will be transferred with 48-72 hours, It has been 75 days till date.

My heart beat gets raised and feel very very uncomfortable every time I dial up the number[protected].

Pls let me know if I need to submit each n every detail of the communications (telecons, personal calls on mobiles, emails I marked after every communication).

I have complete history of all the communications happened with every official of the agency. I am holding a very senior and responsible position and very very busy in my personal life. I spent apprx 25 hours in communication for this very issue.

This is not at all a matter of money pending but a sheer harassment, my hands are shivering while typing this note.

And the harassment continues.........

Regards
Yoginder Garg
[protected]

My Booking ID with Make My Trip (FLT[protected] for a JetLite S2 9352 Flight from Patna to Kolkata on 14.04.2010 which eventually got cancelled. In spite of the cancelled flight the company(Make My Trip) deducted an amount of Rs. 950.00 from the refund. Whenever the company is contacted over this issue, the standard reply is " Your case will be settled within next 72 hours" , but the next 72 hours has not arrived. All are advised not to book tickets from this fraud company.

Hi,

I Booked my 3 roundtrip tickets on 22nd Dec, 2010 through Make my trip from Ahmedabad-Bangalore cost Rs. 17205.

Somehow transaction got failed and tickets were not confirmed, but Amount was deducted from my account. They Assured me that my refund will be processed within 2 working days. But this is 7th working day and still I have not got my refund yet.

Please do needful.

Thank You,
Manish.

I had booked my ticket using makemytrip site on the 12th of Dec 2010. I had booked 2 tickets for my old parents for the 31st of Dec 2010 flying form Kochi to Mumbai. Due to some health reasons of my father i had to cancel the tickets, while cancelling the ticket the site has charged me Rs4500 per person where as the airline has informed me that the charge for cancellation is 50% of base fare which is Rs. 2000 per ticket.

I need to know why I have been charged so much more. Please help me get back my hard earned money from this site which has been fleecing people.

Hi 28th December 2010

I have done train booking through makemytrip.Details are as below

Transaction Details

PNR Number: [protected] Booked On:[protected]

MakeMyTrip Booking Id : RAL[protected] Ticket Type: E-Ticket

Class: AC 2 Tier Fare: Rs 1348

Date of Journey:[protected] IRCTC Service Fee: Rs 20

Bank: Citi Bank MakeMyTrip Service Fee: Rs 20

Train No: 2101

From Station: Mumbai (LTT) Quota: Tatkal

To Station: Durg (DURG) Tatkal Charges: Rs 300


Ticket Details

S. No.NameAgeSexCoach No./Seat No. Res-Status

1Rajesh Tripathi 53MA1 / 16CONFIRMED


I cancelled the booking as the train was late for more than 7 hours



This is their reply which i got


Greetings from MakeMyTrip.com.

We wish to acknowledge the claim filed by you for Booking Confirmation Number RAL[protected], PNR No. [protected].


Since the day i have cancelled six months have passed and every time i call to their costumer care the standard answer i get is its under process with IRCTC.

first they told me it will take 90 days to get my returns but 6 months have passed and i have not got my refund till today and they still are saying its under process with IRCTC.

Please help me with this or guide me how to get refund back because its getting very frustrating for me.


Regards

Dhiraj Rajesh Tripathi

Cont - [protected]

Date - 28th December 2010

Hi,
I have booked flight ticket online on make my trip on 27th December 2010 @ 12PM
It mentioned that I would be sending E-Ticket in half and hour and I didn't receive it for 8 hours.


When I tried to use the print option from the site, I said invalid Phone and reference number combination.
I tried calling customer service and it is such a crap, it kept repeating the options though I selected a option.

My flight is on 28th December, Don't know how to proceed further.
Can some one please provide the pointers to go ahead ?

Hi,

I have recently booked my ticket from Pune to Bangalore and to my surprise the last minute the bus operator called up and stated they dont provide the van pick up to the point I stated to him I have the ticket confirming it they where not ready to listen same tried calling the make my trip customer support they straight away told operators has the right to change the point So please be advise not to book any tickets thru this site since they are cheats when I asked to refund the money they did not refund it.