MakeMyTrip India Complaints & Reviews

Hello Makemytrip care,

I have already sent the booking I.D twice to the same e mail I.d along with 25 photographs but there is no response from your side. anyway the booking i.d is IN1104B08754


raulsandeep

Hi,

Its one month now since I am trying to get reund of Rs 106439.00 from MakeMytrip which I had transferred to MakeMyTrip ICICI account on 12/9/2010 to book international flight ticket from Delhi to NewYork for my parents. They couldn't book the ticket My ticket never booked, I am still waiting for the refund. Sometimes I am getting reply that Refund is processed sometimes they are saying its under process, but its not going anywhere. Please help me in getting the refund.

Here is the story:

I was trying to book the ticket from makemytrip.com website. I tried twice but I got some error message and couldn't book the ticket. After 5-10 mins I got an email from Vaneet.[protected]@makemytrip.com that there is some technical issue with the website that's why my ticket is not getting booked. I gave him my number, he called me and suggested to transferred amount to MakeMyTrip ICICI account. He sent me details for wire transfer. I transferred the amount to MakeMyTrip ICICI bank account no. xxxxxxxx0362.Vaneet gave me the amedeus number as 44AR9Y, I verified the information on ticket and he told me that he has hold the tickets once amount will be credited he will confirm it.
Next day I got reply from him that he couldn't book the ticket as amount was not yet credited to MakeMyTrip account and booking has expired. If they will receive the amount then that will be refunded within 7 days.

I checked my account it was debited. I confirmed with my bank (Citibank), they confirmed that amount is credited to MakeMyTrip ICICI account xxxxxxxx0362, they gave me UTR number (unique Transaction reference number) for this transaction as: CITIN[protected]

I gave all the details to Vaneet Sethi but he stopped replying to my email. I tried calling his extension many times but got reply from reception is noone is picking. Then I wrote to feedback section of the website on 16/9/2010 and got case id as:[protected]. Since then I called around 7-8 times to customer care and wrote many emails, but couldn't get satisfactory reply. See below the series of emails, not able to conclude if they are really looking into this or just sending reply from a set of email templates.


I wrote on 16/9/2010
[protected]-----
Hi,
I had requested for booking of return ticket from Delhi to New York and for that I had trasferred amount of Rs 106439.00 on 13/9/2010 to MakeMyTrip ICICI bank account number xxxxxxxx0362 from my Citibank account no xxxxxxx284.
The person Vineet Sethi of your company was dealing with me. He responded next day that booking is expired so ticket can't be booked and amount trasferred will be refunded to me.
After that I have written couple of emails to him to know the status of refund but didn't get any reply. I tried his extn 3041 which he gave me but no one is picking that. I called customer care, requested information on online chat also but no one could give update me the status of Refund.

Please update me on the status of Refund, how long does it takes? I need refund as soon as possible.

Thank you.

Mithilesh


MakeMyTrip Reply 17/9/2010:
[protected]------
With reference to your mail, we would like to inform you that we had send request to our concern department so please provide us 48 working hours.

I wrote 20/9/2010:
[protected]
If you need , attached is the my banak statement showing this transaction.
My Bank (Citibank) confirmed that amount is transferred to MakeMyTrip ICICI account no. xxxxxxxx0362 on 13/9/2010.
UTR number for this transaction is: CITIN[protected]
Please provide me update as soon as possible. Let me know if you need any other details.


MakeMyTrip Reply 20/9/2010
[protected]------
With reference to your mail, we would like to inform you that we had send request to your seller for refund process.So kindly provide us 24 working hours. And please

send attachment in PDF format.


I wrote 20/9/2010:
[protected]
Who is the seller? My ticket never booked, amount was just transferred to the MakeMyTrip ICICI account.
I won't be able to send PDF since pdf bank statement for the month has not been generated, that's why I sent the snapshot and excel downloaded statement.
I believe that with you need it for tracking the transaction and UTR nbr and transaction snapshot should be sufficient to track it.

This is what I was afraid of that every time instead of good answer I would get reply that more hours needed. Please expedite.


MakeMyTrip Reply 22/9/2010
[protected]-----
With reference to your mail, we would like to inform you that for we had send request to our concern department. So please provide us 72 working hours.

MakeMyTrip Reply 22/9/2010
[protected]------
With reference to your following booking, refund is being processed.
Booking No. :IN1009B04505
The refund would reflect on your card in next 7 business days or the next billing cycle whichever is later.
We therefore request you to kindly verify the facts in your next credit card statement.

I wrote 28/9/2010
[protected]------
I didn't get the refund yet. Could you please update me the status?
Is there any esclation process? If yes please let me know, I want my money back urgently.
Its more than 2 weeks now and still on each reply I just get the hours you need and I am sure this time also you will cut paste the same reply with number of hours required to look into this.

MakeMyTrip Reply 28/9/2010
[protected]-----
With reference to your mail, we would like to inform you that from our end refund has been processed on 24/09/10 for INR 106,439.00. So we request you to cross check with your bank.

I wrote 30/9/2010
[protected]-----
I have not yet received this refund. I checked through netbanking and found that my account has not been credited then I called my bank to get the information but they also don't see any such credit in process.
Can you give me any reference number or confirmation number through which my bank can track it.
Also could you please confirm that amount is transferred to my correct account number, below are my account details:

Name: Mithilesh Kumar
Account No: xxxxxxx284
Account Type: Savings
Bank Name: Citibank
Branch: Noida
IFSC: CITI0000002

I would appreciate your early response.


MakeMyTrip Reply 30/9/2010
[protected]-----
With reference to your mail, we would like to inform you that as your refund done on 24/09/10 and for refund its take 7 working days. So refund will be reflecting in your account in next 48 working hours.

I wrote 5/10/2010
[protected]-----
I have still not received the refund. Its more than 7 wroking days now.

6/10/2010
[protected]-----
With reference to your mail, we would like to inform you that your refund is under process.

I wrote 6/10/2010
[protected]-----
It is quite frustrating for me to see such reply. On 30/9/2010 you replied that refund is done on 24/9/2010. When I asked for confirmation/reference number then instead of giving me the confirmation number you replied to wait for another 48 hours. And today you are replying that Refund is under process. What should I understand with this. Does this mean Refund was not done/processed on 24/9/2010? How long do I need to wait? Its 3 weeks now since I transferred the amount.

MakeMyTrip Reply 7/10/2010
[protected]-----
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
With reference to your mail, we would like to inform you that your refund is under process.
Once again, sincerely apologize for the inconvenience caused to you.

I wrote 8/10/2010
[protected]-----
Could you please update me the status of refund? Also can you give me the confirmation/reference number if it is processed so that I can get it track through my bank.

I wrote 11/10/2010
[protected]-----
I didn't get any update on this. Its one month now since I transferred the amount. When can I get this refund? How long will it continue like this?

MakeMyTrip Reply 12/10/2010
[protected]-----
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
With reference to your mail, we would like to inform you that your refund has been updated from our end. So we request you to cross check with your bank.
Once again, sincerely apologize for the inconvenience caused to you.

I wrote 12/10/2010
[protected]-----
Earlier on 28/9/2010 you had given similar reply that refund is done on 24/9/2010 and asked me to confirm with my bank. I confirmed with my bank and they didn't find any such transaction, they asked for some reference number of the transaction. When I asked you for reference/confirmation number then you replied that refund is under process.
This time also you are writing the same but not giving any reference/confirmation number. Kindly give me the reference number so that I can ask my bank to track this transaction.

MakeMyTrip Reply 13/10/2010
[protected]-----
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
With reference to your mail, we would like to inform you that your refund has been updated from our end and for reference number we had send request to our concern department.
Once again, sincerely apologize for the inconvenience caused to you.

I wrote 13/10/2010
[protected]-----
My account has not been credited yet and my bank also don't see any such credit. They are asking for reference number so that it can be tracked.
I don't know how without having any confirmation number you get the information that its processed.
Please send me the reference number and the date when it was processed so that I can get it tracked.

===================================

I need my amount back. I would appreciate your help in getting my refund.


Thanks
Mithilesh Kumar
342 Hilltop Dr
King of Prussia, PA - 19406
Tel:[protected]

Finally, I received the cheque.

Thank you very much.

Regards
Mithilesh

Refund by makemytrip.com not being made against cancelled tickets : I booked airline e-tickets through makemytrip.com on 1st June, 2011 paying vide internet banking. I got them cancelled on 4th June, 2011. From Ranchi, I seldom got connectivity with their customer complaint system. I emailed them through their Customer Service Feedback. But no response from them. It seems there is something fishy about their refund system. Kindly help me. makemytrip booking ID Nos/ cancellation referenece Nos are as follows : (1) NF[protected]/ IN1106R[protected] NF[protected]/ IN1106R[protected] NF[protected]/ IN1106R[protected] NF[protected]/ IN1106R0021394. Customer Service Feedback Reference ID (given by makemytrip) is #[protected].

false ticket — refund of fare

Dear Sir/Madam,
I had booked one air ticket by IC 602 from DEL to BOM on[protected]. The Booking ID was FLT[protected]. No PNR generated. The seat was not confirmed due to system error. I had lot of inconvenience that time. However, I tried a lot to take assistance of your customer care service but to no avail. No body was able to extend any help that time rather they adopted dilatory tactics in solving the problem. Later on, I called for refund of the fare and it was assured to be done within seven working days. After elapse of eight months, I am still waiting for the refund of Rs. 4544/-. Can you please help me to get my refund or I should get it through Consumer Court.
Thanking you.
With regards,
(V K Jaiswal)
[protected]

I completely agree with you. The same thing happened with me while i was getting a ticket booked from delhi to amritsar. booking failed after payment and when i called them to enquire they said u can book another ticket and pay the price difference. Or otherwise they said that the mney will be refunded after some 15-20 days. I had to really put my ways through to get the booking done. Make my trip is a racket i feel pls do not get your tickets booked from this website.

I can send any other details as required. - Himanshu1234

I did a internet booking for rail tickets through makemytrip.com in September'10. Ticket with PNR No. [protected] wasn't confirmed hence there was a refund due for Rs1802. It has been over 2 months that i was suppose to get this refund in my account whereas I haven't received the same till now and neither makemytrip.com is able to assist me on same. Please help

Make My Trip — delay in refund

Sir,
I was trying to book e-ticket with following details from my SBI Netbanking

SBI A/c No: [protected]

A/c holder: Manas Ranjan Jena


Bookinig was tried to be made on: 29.12.2010

Booking was tried to be made for the 08:45 AM flight of 26.02.2011 from NewDelhi to Bangalore for one person in Go Airways(Go Air G8-201)

But, due to some network problem just after I made the payment(Rs. 3,572.00, transaction id-IG[protected] there was a link failure, for which ticket was not booked. but money was deducted from my account. I waited for automatic refund but it did not happen. Then I made repeated complaints regarding this along with my account statement, though i was promised to get my refund within 72 hours again and again, after 27 days also I am not able to get my refund. I am attaching my account statement

Makemytrip.com — Refund Delayed

I had made a booking with Makemytrip via booking reference number (MakeMyTrip Booking ID - NP[protected].
During our holiday my son was seriously ill and we had to return as an emergency. I called Makemytrip and obviously got no assistance and they asked me to contact the airline.
On calling Spice Jet they were nice enough to understand the problem and canceled the tickets so I could book earlier flights, and confirmed a refund back to makemytrip since they were the travel agents in between, and asked me to contact makemytrip.
On calling makemytrip and waiting for several minutes I was told that out of the 10,000+ refund that Spicejet had issued to them they would only refund about 8700 out of it...I was dissapointed, however, the situation required me to rush back, hence I said ok and asked them to refund back to the credit card. They confirmed this and mentioned that the amount would be refunded back within 3 business days. This conversation happened on 4th April and today is the 20th and several calls to makemytrip...they just keep putting you on hold and hang up.
I called Spicejet once again to confirm, and again they confirmed that the refund has been issued.
However, on my last call just now to makemytrip I was placed on hold by Gaurav Bahl for over half and hour and then hung up on. Please assist me in receiving my refund and would never want to do business with a company such as this again, who do not value customers time.

Refund Received. Thank You.

sir,
i am v.senapathi booking in make-my trip.com on10/03/2012, ID NH[protected] for hotel pleasant [protected]@kodaikanalin stay @19/04/2012 to21/04/2012 .the above id not given room in hotel side, my self booking in cash voucher RS. 13, 0000.00 . i am send email on 25/04/2012 but still date not received refund amount. your side says my team is search, 2days wait, another time says our time is search 3days wait.what happen?waiting for (23/04/2012 to 03/05/2012) your side give any interest rate?what are you doing? only one call to hotel management, the above id not given room, refund immediately . your staffs says our team search, again search what happen? what search?if you need hotel phone no managing director no [protected], and office no [protected], [protected], [protected].how many time call your office and email, quickly arrange refund amount. this is your major mistake.

Transaction failed - Date : Oct 8th, 2012
Amount - Rs. 7790/-

Current Date : Dec 10th, 2012

Refund is delayed. Atleast 20 times Ive been told to wait for 3 days. Atleast 5 times Ive been told - your refund is already processed at our end and will reflect in the next banking cycle. Atleast 2 more times Ive been told that the refund is done and the money is going to be in my a/c in 3 more days.

ALL ARE LIES !!!

Consumers, please beware. I think the makemytrip.com is not doing well and it might tank soon. Its my guess cause if it cant refund 8k, God only knows what else is wrong in that place.

Dear Sir,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your booking Id or write to [protected]@makemytrip.com, so that we can look into matter.

Regards,
Team-MakeMyTrip Care

Non receipt of refund amount Rs.1300/- against cancellation of Air Ticket

E/Ticket No.[protected] cancelled by Agency of Jet Konnect journey of Joy Moses from Delhi to Thiruvanathapuram on dated 16/08/2013 and refund amount from Makemytrip is still awaited.

Dear all,

This is regarding some fake consumer forums existing in the internet. There are huge number of consumer forums blacklisted by cyber crime department. These are not authorized forums by any government across globe. Also they cant do anything regarding your complaints and cant solve your any problems related to any service.

Then you might have one question that if it is true then why these forums are created what benefit they are getting from this???

Now a days internet marketing of the products is booming. Search engines such as Google, Yahoo are masters in the internet advertisements.For placing the advertisement in website, website owner get paid by the related companies. This business is growing day by day and the turnover of the same is in multi billion dollars. To get advertisement from the ad agencies page ranking and the popularity of the website is the very important parameter, and these parameters are dependent on number of visitors and users of the website.

To make the website a" money making machine" huge number o[censored]nauthorized and fake discussion forums have been created across the world, and as complaints and discussions about product and service is the very close issues of day to day life of human being, these forums are taking advantage of this fact.

In these forums people can post anything about anybody and about any company. Most funny thing is that you will find some fake complaints about some company and the ad of the same company will be displayed in the same forum. These so called forum administrators have no control on the posting. They display the malicious and defamatory contents without verification from the companies about the issue. Not all companies's management have time to put the comments below the queries and many of these companies's management is not even aware that somebody is putting malicious contents about their companies in these forums.

End of the day because of these forums many companies's business is indirectly getting affected and most of them are small and medium scale businesses.These forums are spreading negativeness about the service providing companies by doing their dis advertisement and allowing unverified defamatory contents to be displayed.

Coming to the point, the conclusion of the story is consumer is posting the complaints in the such a forums in which administrator of the forum himself doesn't have any control regarding the contents ( means if you put defamatory contents about that forum itself it will accept). Consumer having problems regarding the service of any company should approach company management first and should give the application regarding the problem solving. If that also doesn't worked out consumer can approach Government consumer court or file an FIR in police station.

In 98.7% of the cases about the complaints against the service it is observed that problem gets resolved immediately after reaching company management. And for other complicated or fraud related cases, government of every country has its own consumer court in every city and district.

Friends, No machine in this world is 100% efficient, it implies to every human being, every service and every organization. But it doesn't means that you should defame that person, service provider or an organization. It will indirectly affect the business of the company and in turns every person including the consumer get affected by it. Our constitution has given right to everybody regarding speech but this doesn't means that you start taking revenge by destroying image and goodwill of the company which is the port built by efforts and hard work of honest people.

Yes, you have right to talk and spread awareness about the fraud people and organisations but only after verification and getting perfect legal proofs against it.Don't start blaming anybody or any company just because one wrong, defamatory and baseless comment came in some unauthorized forum.

Approaching right person, right organisation is the only way of solving the problem, Please Please don't support the illegal forums to spread their illegal business.

Very soon we are posting the list of all blacklisted forums by cyber crime department

Regards,

Surojit

Make My Trip — useless hotels

I had given the below mention package to my brother. I had already told
the agent to give me good hotel as last year my summer vacation trip was
messed up by Make my trip. They had given me Lalji Resorts in Dalhousie
- a lousy place to stay in and then they gave me some "Royal Palace" in
Khajjiar which was again pathetic.....and I had to spend extra money for
arranging a decent hotel in Khajjiar.

They have just repeated themselves ! This time also, they told me that
Balrampur House is a nice place to stay. But when my brother went there,
it looked more like a haunted place as there were no guests in the hotel
and its separated from main Nainital city. So my brother did not check
in the hotel but kept waiting in the garden and had some snacks. He then
moved to another better hotel for his trip.

Please refund may money for this hotel and do not recommend the cheap
hotels to any of your customers.

The idea of making a booking through make my trip is to avoid any
waiting and hassles of hotel reservation & not to be in a cheap hotel
where you do not even feel secure. If you check your records, you will
find that I have been your regular customer. But sorry to say that after
these episodes I would not recommend any one for Make my trip neither
any of my family members would be taking this risk o[censored]sing your
services.

Please update me on refund.

I am Pasting the same letter send to Make My Trip but so far not received any reply ...........


Mr.Amit Saberwal
Vice President Business Development
MakeMyTrip.com

MakeMyTrip Booking ID is HTL[protected]

Our vacation was horrible and spoiled because I choose Make My trip hotel booking. I booked Room in MGM Resorts Conoor, Ooty through your website. I got the conformation and the full amount charged in my credit card. When I reached the hotel no reservation for me. The hotel staff said hotel is already over booked the same is intimated to make my Trip. I was shocked and contacted your customer services and they said trying for alternative arrangements. Why your staff not inform (through e mail or phone) the same thing before my trip. I cancel my trip or postpone to avoid all these hassles. After big fight MGM allotted room for one day. Next day they shifted me to another substandard hotel in Ooty (Hotel Sunshine) and the said hotel is 17 KM far from connor. The next day I packed my luggage run to ooty to check in. The tariff is cheap compared to MGM. More over my children are sleeping in the floor. I wonder how we can depend your company for future holiday trips ?

· I need full refund of Hotel charges
· You must pay the compensation for spoiling my holiday . I just running form one hotel to another with my family and luggage . Really we dint enjoyed our trip because of your fault.

Waiting for your replay and requesting to avoid any delay .

Regards,

Anil Kumar

I just pasting the letter for reference .

Mr ANIL KUMAR NAIR,

Thank you for using MakeMyTrip.com to book your hotel accommodation.

For your reference, your MakeMyTrip Booking ID is HTL[protected].

Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same.

If your hotel booking includes a complimentary car transfer, you will need to call the hotel directly to let them know your travel details.

You will need to carry a printout of this e-mail and present it at the hotel at the time of check-in.

We hope you have a pleasant stay and look forward to assisting you again!

Team MakeMyTrip.com

THEY WILL TRAP YOU AND WILL NOT RESPOND AFTER TAKING MONEY. I made a booking through Ms Lakshmi Devi for my Darjeeling-Kalimpong-Gangtok

trip. I had requested to book a 3-star category hotel at all places. I was confirmed the same by the executive. Before leaving, i had asked her about Hotel Seven Seventeen whether its a 3-star or not. She told its a 3-star rated hotel. When I reached there, to my surprise and anguish, I found a useless hotel booked for me. The hotel rooms were very small, with stained, torn bedsheets, uncleaned floor, bathrooms, stinking clothes etc. When I tried calling the executive to check/change my booking, I was asked to wait for some time and she would call back, but never done so. The hotel in Kalimpong was average hotel (Garden Reach) but the service was very poor. We were offered only bread as breakfast one morning and they made us wait for other breakfast for half an hour and nobody turned up after that.
Finally, the hotel at Gangtok(Silk Route Residency) was the worst. The rooms were stinking like hell. They had not changed the bed sheets for quite some days, so stained and torn at places.
Overall, my trip was spoiled because of poor response from Ms Lakshmi Devi. Whenever I called her, I was given some hypothetical reply, which surely is not practical. She asked me to contact customer care for addressing my grievances and assured that my hotel booking shall be changed. I wonder why should I do so?? Till the time I had not done the transaction of money, I got calls from her, but once I sent money, I didnot get proper response, leave alone getting some positive act. I also told her during my last call that if such is the response from you people, I will assure that I never do a hotel booking through these guys and also ensure that nobody known to me falls in your trap, because all they need is money and not customer satisfaction.

I also forgot to mention that the Makemytrip.com call center executive (28th March, 2009 8.00 am) hung up on me when I was telling her I may go to court.