[Resolved] MakeMyTrip — Refund not being processed | |||
I booked my roundtrip through makemytrip.com from bangalore to delhi for air india . I completed the bangalore delhi journey on 5/2/13 but cancelled my return ticket for 21/2/13 as the flight had delayed the timings. I was given assurance by the air india executive over the phone that i may receive a full refund for the flight and the same will be confirmed directly to makemytrip when they will process the refund money to them. But now makemytrip is not processing the full refund to me . They are saying that i have to get them a letter from air india head office regarding the same. When i have booked my tickets through them then its their responsibility to get whatever documents they require from the airline . They have also forwarded me a document whiCh clearly says that i am getting a full refund of rs.5323 but now refusing to do so. I want a strict action to be taken against makemytrip . My booking details are as follows- Makemytrip Booking id- NF[protected] Passenger name- vansh garg Flight no.- AI403 Travel date-21/02/2013 Refund amount-rs.5352 Refunded amount-rs.3479 Amount pending-rs.1873 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
MakeMyTrip — Refund Not Processed After 2 Months
Booking ID # NF[protected] ; Cancellation Request ID:IN1105R0016305Ref above booking ID, I had cancelled the return leg of the booking through Go-Air on the 28th of Feb, 2011 and I was told refund would be processed within 4-5 working days into my Travel Agent's account.
I called up Go Air after a month to check on the status of refund. They said it had been refunded already to Makemytrips account within 5 days of cancellation.
I called up Makemytrip the same day, March 29th, and was informed THE CUSTOMER NEEDS TO GIVE A CALL TO LET YOU GUYS KNOW THAT THE FUNDS ARE REFUNED INTO YOUR ACCOUNT. I am sorry to inform you if that is the way your process works, and if the customer forgets to give you a call, you sit on the customer's money forever, I AM NEVER BOOKING WITH YOU GUYS AGAIN AND I'LL MAKE SURE A LOT OF PEOPLE KNOWS ABOUT THIS PATHETIC PROCESS AND SERVICE.
If that wasn't enough, your customer service representative I talked with on March 29th said the funds would be refunded in 5 working days. And you know what? IT IS STILL NOT REFUNDED AS ON 3RD MAY, 2011 , PROBABLY BECAUSE YOUR EXTREMELY EFFICIENT CUSTOMER SERVICE TEAM FORGOT TO PROCESS IT.
So here I am, more than 2 months after cancelling an air ticket and I am still awaiting refund from you. KUDOS TO EXCELLENT CUSTOMER SERVICE.
NOW PLEASE IF YOU ARE FINISHED EARNING INTEREST OFF OF MY 4000 ODD BUCKS, PLEASE BE KIND ENOUGH TO RETURN THE FUNDS IMMEDIATELY.
Dear Vansh,
Greetings from MakeMyTrip.com!
At the outset, we apologize for the inconvenience caused to you.
As per our telephonic discussion, we are getting this checked on priority basis and we will revert you as soon as possible.
Regards,
Team- MakeMyTrip Care
Greetings from MakeMyTrip.com!
At the outset, we apologize for the inconvenience caused to you.
As per our telephonic discussion, we are getting this checked on priority basis and we will revert you as soon as possible.
Regards,
Team- MakeMyTrip Care
It has been 5 days since i had discussion over the phone with mr. Salman (management team). How long more will it take you to solve my query?
Dear Vansh,
Greetings from MakeMyTrip.com!
At the outset, we apologize for the inconvenience caused to you.
With reference to your complaint, your refund for an amount of 1873INR has been initiated and it would reflect in your account as per your bank processing cycle. We really appreciate your co-operation with us.
Regards,
Team- MakeMyTrip Care
Greetings from MakeMyTrip.com!
At the outset, we apologize for the inconvenience caused to you.
With reference to your complaint, your refund for an amount of 1873INR has been initiated and it would reflect in your account as per your bank processing cycle. We really appreciate your co-operation with us.
Regards,
Team- MakeMyTrip Care
i cancelled my tickets in july but till now i didn't get my refund amount ...and the customer care is worst and they did not reply properly to us .make my trip is one of the worst booking site.so don't go for this site .when i booked the tickets they taken the amount with in 1 hour, but now i called they so many times they don't refund my money back.
make my trip worst they are not geniune...i[censored] cancel the tickets also they are not refunding the amount.idiotic customer care they are also not giving the proper information...worst company i have seen ever...
Makemytrip.com — false itenary after payment was done
My itenary was changed after payment was done.payment pending flight has been cancelled
as per operational reason flight of spice jet dated-28/12/2014 from kathmandu to new delhi has been cancelled, reason. till not get refunded money in account for further details contact+[protected] Dear Siddarth,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8080
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
MakeMyTrip — Not returning refund amount
I booked tickets for my relatives in Makemy trip from Ahmedabad-Bangalore and Bangalore -Ahmedabad. But they cancelled their plan hence I cacelled the booking. It's been over a month, I haven't received proper settlement from Makemytrip. Still around 14000 rs. is pending from Makemytrip. I read this forum and found that there are so many people who have suffered like me.Every time I call their customer care, they escalate the complain and give me time line. It varies from 5 working days to 72 hours. But nothing happened. They are just cheating on me.
If Makemytrip is reading all this then following are the compalin number - in1012r01c1064
in1012r00c2063
If Makemytrip is not serious about their business they should stop harrasing cutomers and close the shutter. It's pathetic service experience by Makemytrip and I have decided I will never ever book through Makemytrip henceforth.