MakeMyTrip India Complaints & Reviews

Hi All, There was a very important function that we have to attend in Singapore on Nov 18th 2013. I booked the ticket in Srilankan Airlines, for Nov 15th 2013 @ 8:55 PM from bangaore and made the payment in 2 installments and got the ticket confirmed. Since our Visa was not yet approved at the time, We contacted MakeMyTrip customer service, to confirm the cut off time to cancel the ticket without NO SURE penalty. A guy named Asish confirmed that we can cancel the ticket before 6 hours, without any penalty, but still we will have the regular cancellation charges. Unfortunately our Visa, which we expected to get it approved without any problem got rejected at 2:15 PM. Once there was no other option we tried contacting MakeMyTrip customer service at 2:20 PM. By the 6 hours rule we were still in the safe zone. But the execute Prashanth who addressed us, informed that we have to cancel the ticket before 12 hours and not 6 hours. We were shocked to hear that and asked him to check with the team to confirm this and also I informed him about the previous call. He put us on hold for a long time to discuss with the Airlines directly. Whenever he retrieved my call I was begging him regarding that the time is very less for us to cancel the ticket without penalty. But he kept on saying that if that is 6 hours, there wont be any penalty. Also he said that HE will make sure he will update their log to say that we have contacted @ 2:20PM to cancel the ticket. He confirmed that it is 6 hours @ 2:55PM and also another big thing 'OUR SYSTEM IS DOWN' and they cannot cancel the ticket. The options he gave were, 1. Cancel it directly thru Srilankan Air lines 2. Call them back after 2 hours to cancel the ticket. Anyways, he promised that there wont be any NO SURE penalty as he has updated his system perfectly with all the details. Since not to take chances in wasting time, I called the airlines and cancelled the tickets First mistake o[censored]s was to select - make my trip and the second worst mistake was we believed them. Believing them we were waiting for the refund to be processed. for 2 days we were waiting for their update and since there were no update, we called them back and got the shocking news... that the penalty will be applicable. The person who attended our call, didnt even know what happened. The best thing here is the ticket is not even cancelled. We said all the stories in details and that person said it has been escalated to address it immediately. Till then, every 2 days, I have been talking to as many executives as possible. Finally today having no response, I called them again, Preeth from MakeMyTrip customer service was talking like a police officer, saying that 1. We have all the details. 2. You called twice, why didnt you cancel the ticket thru airlines after the first call 3. We have to doubt your statement. 4. System status was informed in the first call itself - Which is a very big lie that they them self can easily verify. But they will not do it. Again I have to talk to another person to get this addressed. She said that she has escalated and it will be addressed in 48 hours... and the story continues.. MakeMyTrip - Please understand.. This is money we are talking about. hard earned money. And the last thing that your service person or the team had to touch is Customers self esteem... your person is saying that I am lying to get my money back... Really feeling bad to chose MakeMyTrip.. Sorry to hurt your feelings... but its the bitter truth... Accept it..

I have taken as PRIORITY PARTNER of MakeMyTrip.com by paying a amount of Rs. 50000. My affiliate id AFF09684, I got a mail that if i don't make a transaction of rs. 5 lakhs, Priority partner will be withdrawn on 28 feb-2013. I agreed with the suspension of Priority Partner, but they have stated me earlier that, though suspension of priority partner has being suspense i can continue as a regional travel agencies with the company. but after few days they have fully deactivate my affiliate log inn id. And before i make a partnership with them, we have an agreement with a affidavit that it was for 2 year, But they suspended before the time after just the completion of 1 year. The company has totally cheated me with a fault promises. so once i give a complaint to the authority they refund me back Rs. 25000 on dated 6-March-2013, , but i want full refund back my money of rs. 50, 000. Because they have suspended within the time of 1year of a agreement made between the company and me. Please resolved it.

Hi, I have booked out flight ticket using MakeMyTrip.Following is the details. 1) Invoice No : NF[protected] 2) Service Tax No : AADCM5146RST006 3) Booking Date: Sunday, 30th, September 2012. 4) MakeMyTrip Booking ID NF[protected] 5) Reservation Details - Provider - Kingfisher : IT-182 - Departure : Mumbai - Arrival : Chandigarh - Journey Date : 15th, December 2012. - Type : Refundable Fare - Total Amount - Rs 5686 - E-Ticket No [protected] [protected] That flight was cancelled due to Kingfisher Crisis. We communicate lots of time with MakeMyTrip Customer Care but did not get sufficient answer every time. They replied that they can refund only if they get refund from Kingfisher. Now Its almost 1 year and 2 months and still i did not get any refund from MakeMyTrip. I wanted my hard earned money back. I am looking for a favorable reply. My email add is divyajit.[protected]@gmail.com

Terrible service by Make my trip.com. I have been following up for almost a year now, then I gave up. Its a simple issue. I had booked a Goa trip on my HSBC or Kotal credit card through them a year back and I was promised a 5% cash back on the payment that I had ode made for about 55, 000. Then the guy told me that he had put a wrong code, I should separately call back and I will get the money credited. From then multiple calls, emails, tweet to the CEO, nothing has worked... they seem cruel in dealing with such a simple issue. Probably not important for them. My details are : Booking ID IN1209B22329 Voucher No. H[protected] Booking Date September 29, 2012 Voucher Date September 29, 2012 This forum is my last hope

I have booked a flight ticket with makemytrip MakeMyTrip Booking ID: FLT[protected] Lucknow - Jammu | Travel Date: Thu, 10 Jun' 10 I got a sms from airline that due to some reason this flight is cancelled at airline end then I talk to MakemyTrip Executive about the scenario, Executive confirmed that the flight is cancelled. Then Executive suggested me to you can canceled your ticket and your all money will be revert back to your account without any Cancellation Penalty so i asked him for the same. But after cancellation by the executive, MakeMytrip opposed me Cancellation Penalty of INR 1500, While my whole money should be reverted back because flight is not cancelled by me . For this Issue I talked to hundreds of Makemytrip Executive they were not give any satisfactory answer except they escalate the issue, after many escalation this issue is still open This is Normal scenario for a travel domain provider so why no provision for this issue. Then how Makemytrip can say publically that it is no 1 travel site in India. after 3 years of talking to Executives, still i have not got my money. Given below are the details of reference no and CCExecutive whom I talked about this issue. ? Complain ref no| CC Executive Name |Date of talking in1005r0029805 |Ankit | 18-May-2010 ref: in1005r0067434 | Hemant - 26 May- 2010 in1006r0049200 |Sanjeet ? 20 June -2010 in0801r1437884 | Jaganpreet - 27 June -2010 in1007r0036197 | Manoj sharma - 14 in10010r0075693| Parul |19 Oct 2010 Ticket no :- 15581 CC Executive Name :- Priyanka - 09 Aug 2010 I would like to request you please look into this issue ASAP.

Hi, I have booked 5 tickets from Jammu to Delhi (booking id NF[protected] on 31st Aug'13, later on i have canceled 2 tickets out of 5 on 7th Sep'13. But when refund received at my account I have checked that only one ticket amount received after all their deduction (1000 airline charge + 250 make my trip charge). I have complained several times to customer service by mails as well on calls but every time received single reply "WE WILL REVERT YOU IN 2-3 WORKING DAYS" but that day never came. This is not about the money anymore, I am ready to put written complaint in Indian consumer court. I just want to teach a good lesson to them "what is customer service?" Rgds Sujib Dey

Flight for HYD PONDY under PNR V3WRXI was cancelled by airline. Spicejet has already processed an amount of Rs 4592 towards refund to MMT, however same has not been credited to my account. The online status of the booking id NF[protected] on make my trip site shows as " No refund due". Have been following up for last 7 days with MMT; however there is no response from them.

I booked return tickets for my family of 6 from Mumbai to Jaipur travel commencing on 16th November, 2013 and returning on 18th November, 2013. I cancelled one ticket for Mr. Kunal Dalmia for the 18th November from Jaipur to Mumbai through the phone application. When I checked my email, I got a notification that ticket for Mr. Ajay Dalmia was cancelled. When I check my phone application, it is correctly showing that ticket was indeed cancelled for Mr. Kunal. I have lodged complaint with makemytrip and the response I have got is "the cancellation done for passenger Ajay Dalmia so accordingly cancellation done in system" I have attached screenshot from my phone app. Please help otherwise I will have to bear the cost of booking a new ticket for Mr. Ajay Dalmia and the price of the tickets have increased manifold since I made the original booking. Makemytrip incident ID:[protected] Regards, Aman Dalmia

I Booked a Bus ticket on 15th Aug 2013 . Mistakenly I selected current date and booked ticket but after confirmation page I got to know about wrong day booking so requested to customer care to cancel my ticket. Person who attended my call told me that we can't provide any alternative day ticket but we can cancel and remaining (50%) amount will be credited in your account within 3 working days. after 2 days I called them again but they told me now we can't cancel ticket as date has been passed but my concern was - I already requested for cancellation and now instead of my remaining amount you are suggesting me to cancel ticket before journey date. I already communicated to them on same day when I booked the ticket. They suggested me to register complaint but even after I didn't back any update till last month.Please help if you can do anything for me.

I have booked a hotel in Puri through Make my trip on Dt 5th Oct 2013. I have booked his amount through my SBI internate booking. The amount has been debited from my account. But my booking could not confirmed as informed by make my trip as money has not been transferred by my SBI. I also lodge a complaint a complaint in SBI and came to know that the money has transferred to make my trip by SBI on Dt 13th Oct where make my trip is denying the fact. Kindly may look into the matter for resolvement. I am also attaching my bank statement for your reference. Mu contact no is -[protected]. Email ID- [protected]@gmail.com.

I had the worst experience with MakeMyTrip. I made a hotel booking on 7th Oct and it was confirmed. But 3 days before my trip, I spoke to the hotel people and they said they never received any booking confirmation from MakeMyTrip. So then, when I spoke to MakeMyTrip, I was told that the hotel is sold out and they are arranging alternate accommodation. Had I not called the hotel myself, I would have never realized that MakeMyTrip has not transferred my booking confirmation to the hotel and it would have been a disaster if I had reached the hotel per my schedule. I spent more than 9 hrs on phone talking to MakeMyTrip customer care to resolve this issue and it was extremely bitter experience. I would always get transferred to some extension and my call would get disconnected. Why did MakeMyTrip book my reservation and also made me pay full payment upfront. I was told that the booking is confirmed. However, they did not pass on the booking details to respective hotel. And later I was told that the hotel is sold out for given date. How the hell I was told that there is plenty of place at the time of booking and also made me pay the full payment and later the hotel went sold out ?? I really don’t understand what is the booking policy of MakeMyTrip. It seems that MakeMyTrip doesn’t even bother checking for room availability while making a booking. They blindly do the booking and later say that we are arranging alternate accommodation. And the customer is left burning. Besides, the alternate accommodation that I was offered was cheaper than what I had booked an and the person on the phone (Ishaan) was talking to me as if they are doing a favor to me by arranging alternate accommodation. This whole ordeal could have been avoided. I booked my ticket on the phone with MakeMyTrip employee Ishteyaque Alam (Ishteyaque.[protected]@makemytrip.com). I asked him 3-4 times on the phone whether rooms are available and he said there are 3 room available and he forced me to book it on the phone and told me that don’t book online. Ishteyaque lied to me on the phone. I listened to him and did the booking and then how 3 days down the line hotel was sold out and my booking was no good? Ishteyaque.[protected]@makemytrip.com << this guy led to entire disaster with I canceling my booking as MakeMyTrip was just freaking useless in handling customer. Sick customer service. I was always promised a callback in 10 minutes and no one would ever call me back even after 12 hrs. Below is the list of people I spoke to during this ordeal and they were all bluffing: Ishteyaque Alam (x3579) Rajeev Sharma (x3840) Sachin (3877) Raghvendra Shinoy (+91 [protected]) Ishaan (+91 [protected]) And all of above folks were just trying to get rid of me on the phone. I had to cancel my booking finally as there was no confirm word from MakeMyTrip was given. I really want people like Ishteyaque Alam be taught not to lie on the phone. This is a serious misbehavior being in service industry. He is the one who started this whole issue. He could have told me on phone that the hotel is sold out and I would have looked other places. The end result is I had to cancel my long weekend plans which I had been looking forward to for more than 2 months. There was no mistake of mine but MakeMyTrip’s pathetic service screwed my long weekend plan. This is my bookingID: IN1310B1S041173 ..and I am still waiting for the refund. -Dheeraj.

no refund given by make my trip, the gizmo shown on portal are only to attract and make money by looting innocent people. Sir, I have booked a tour to Dubai online NL[protected]. I have paid rs. 5000/-14329/-19329/-=38658/- being single >>>. where the cost for two was 27000/- per person twin sharing basis . ok After landing at dubai, the services shown on portal was not served on me. After coming home I lodged the following complaint: sorry to say i have no words to explain the experience at Dubai as there no coordination from make my trip. i landed at airport where i contacted the travel agency and show the doc they transfer me at hotel very good, next day no one turn at hotel to carry me for sightseeing as per itenary, i contacted the the person mentioned in hotel voucher but no response from other end. i also try to contact u but same fate . i have hired a taxi for sight seeing . next day a mini bus came to carry other passengers i request him that i m also from make my trip he straightly refused saying sir, you are not booked and not in my list sorry i can not carry u. then again i hired a taxi and went to Dhow cruise and back to hotel, the third day 12 noon i check out hotel and put my luggage in clock room and went for shopping in the evening make my trip transporter came and transfer me at airport. i still thinking what kind of package is it? i think you have booked airlines tickets, hotel and transfer from hotel not sight seeing transport. i pay more then the package to make my trip for this kind of service. i have earlier travel to Bangkok Thailand via make my trip, and book hotel many times and trusted, admire it, recommend it to my friends for its quality services. kindly enquire your Dubai executive and refund my money immediately. the same fate is also experienced by two others who are ladies in the same hotel. one from Mumbai and other krisma sharma from Delhi . regards, with no thanks, s r vashista [protected] Now paying rs. 38659/- this kind of reply is not accepted. So management is requested to go through the episode and refund my all money if company is caring of its customers in its real meaning. This is deficiency in services, this is the money for which desired services are not provided as show on the portal. The staff is saving its skin for carelessness by blaming the customer by making stupid reply. I trusted in make my trip and avail its services many times in past 5 years. regards S r vashisht [protected]

Hi

I wanted to cancel my flight and tried calling make my trip call centre to cancel my tickets but after calling 5 times and holding the phone for 30 minutes each time the phone gets disconnected automatically and i couldnt get through the call centre operator. i finally had to give up, due to which i couldnt cancel the ticket on time and lost my entire money.
This is pathetic service, and company should be banned from providing services and if they cannot service the customers as required and promised in their marketing, websites and other advertisements.
I urge all customers to book directly with airlines rather than booking through useless company like make my trip with pathetic service. The company should use funds to provide customer service rather then advertisements.

I booked a package from makemytrip for kerala for 2 person my booking id is IN1310B1S009161. They said me they will include a 3* stay and a houseboat stay for a night.Now after taking my booking amount they are saying they will not be able to give me the houseboat stay and they are not providing me details of the hotels and rooms they will provide for stay. Please look into this issue and help if its possible to get what they commited.

I was going to Bangalore for 2 days for some of my works. As it was an instant program and my budget was not that high I could not book a good quality hotel. So I have done my reservation through makemytrip.com on the same date when I was travelling (MakeMyTrip Booking ID - NH[protected], Booking Date - Wed, 21 August 13). Based on the reviews at the website I booked Hotel Comfort for 2 nights. The reviews made me fool. I traveled from Chennai and reached there at around 8:30 pm. Room was given at the 3rd floor (Room No # 307). I used the lift to reach my room. I went out from the lift at 3rd floor and found the bed sheets dumped at the corner of the corridor where a rat was running from one side to other. Entered inside the room and found a bad smell, floor was dirty, room is not maintained (trying to attach photo). I stayed there for 2 nights but could not use WiFi connection as it was not working (but it is complimentary with rooms, as per MakeMyTrip.com). On 2nd day I ordered coffee, after 1.5 hour it was delivered after 2 reminder call. But still the reviews says that it is excellent, worth staying in this hotel. I don't know how people recommend such kind of hotels. I have tried several time to write the facts using the reviews, but it never published. I personally think that most of these are fake reviews (I have couple of pictures and videos of the room, which was allotted to me, which will proof that the previous reviews are fake).

Hi My name is Biswaranjan Samal. I have booked a bus tickect on make my trip on on 06/09/2013, from Pune -Bangalore, i could not able to cath the bus because of misguided by Bus operator(VRL travels), i missed the bus and the very next day i had a interview AT Bangalore, it was very important for me, when i registered a complaint at Make my trip website on 07/09/2013, i was assured that i will get a resolution in couple of days, but it is 20 days over till now no feedback..i called to customer care there are useless, please give me a solution.

We have booked a Hotel looking at the photos on the Website at Makemytrip. We have paid 6831 INR. The location was Mahabaleswar. We were having very limited time to spend with family at Mahabaleswar. We have reached hotel and it was completely pathetic, the environment was completely dirty, the rain water was directly coming up to Bed, The Garden, Entrance was completely opposite which was shown on the website. Then I have requested hotel that this is not which was shown on website. He was very rude & not ready to even talk (I was requesting him as I had already paid for my rooms). The manager was fighting with some beggar & his employees were fighting like anything. Then I have called Makemytrip & requested to help me. Make my trip was not ready to understand the situation; we (me and 5 adults & 3 kids) have spent 2 hours fighting on call where Rain was falling. After 2 hours of call & explaining the situation I have requested the Makemytrip person to escalate the call to Floor manager of Makemytrip, after more than 30 min of struggle I have again explained the same case to manager & he understood the same. He suggested us not to check in & leave the hotel, and then book another hotel & given assurance that Makemytrip will process for 100 % refund. We agreed with the manager & started searching for another hotel. As it was raining, our condition was worst. We spent more 2-3 hours to search for a good hotel & finally got one which was out of our budget, as it was hard time, we took decision and selected the same. Later we got a call from Makemytrip that they cannot process for refund as it is their strict policy which says not to refund on cancellation. Then I have asked again that why they have committed at that time for refund. They took some more days & reverted to me that they are ready to refund for one room!!!!! This is completely wrong & I am still fighting with them to solve this however Makemytrip is completely with hotel & doesn’t help me with hotel. We have spent 30-40 thousand rupees per family(We were total 3 families), travelled all the way from Kutch to Mahabaleswar & didn’t got time to enjoy, We were just fighting for the rooms & hotel for entire day & were required to leave next day morning as the schedule was very tight. I would request you to please get involved & help us for the Justice.

Same is the story with me via booking id IN1304B12599/IN1304B12626 and I think this is the big company and have started cheating people For this I have made a Facebook page against the company which I urge you to join or like So that I think together we can raise our voice so loud that it should reach to the top management and they should know how their staff is looting people of their hard earned money Kindly share that page to your friends other people also via all social medias Page link is https://www.facebook.com/Ruinmytrip

Dear Sir, I booked four tickets in the month of September 2012 for King fisher airlines. Airline became in operative and I am still waiting for my refund. I use to call your customer care frequently, made on line complaints but result is NIL. I called up today also and after calling one of the ticket status is showing cancelled where as status for rest three tickets are CONFIRMED. Following are the details. NF[protected] AKANSHA RAI IT333 MUMBAI DELHI 29 JAN 2013 status showing CONFIRM NF[protected] ATUL RAI IT333 MUMBAI DELHI 29 JAN 2013 status showing CONFIRM NF[protected] SHEELA RAI IT333 MUMBAI DELHI 29 JAN 2013 status showing CONFIRM NF[protected] RAMASHANKAR RAI IT333 MUMBAI DELHI 29 JAN 2013 status showing CANCELLED I am not getting any proper reply from you. It is requested that refund may be made at the earliest. Regards, Rama Shankar Rai[protected]

One of My friend booked his Honey moon trip from Delhi to Manali for 3 Nights 4 days. he started on 14th of September by booked Volvo of MANALI MAIL. Unfortunatly bus was accident near Karnal and result 5 passanges dead and my friend rished back to home. I had requestred for full refund and compensation to my friend. Mr. Vikas Yadav who booked the package told me that it is not possible, cause they had paid to Hotel at manali. Bus operator assured my friend to full refund of both side fare through Make My trip. But Make my trip playing the game with their cunsmers. When they booked for a trip it is covered by insurance.co. than why they are denied to pay in genuine case. Bhupendra Chopra