MakeMyTrip India Complaints & Reviews

Makemytrip.com is offering FLYFREE coupons for domestic travelers to get their base fares off as you can see on this page- http://offers.makemytrip.com/promo/template.php#
I booked a ticket for two passengers from Bangalore to Delhi for 21st March with that coupon code using my HSBC card and then booked a return flight for 2nd April, in which I had mentioned the booking id of the previous booking (mandatory condition to avail the FLYFREE offer).
Prior to the trip when I had called their customer care, they had mentioned that the cashback will happen after three days of making the return journey. Now when I contacted the customer care, they are saying that the offer is not valid for me as I had used HSBC card for making the booking. If anyone checks that webpage, there is no restriction on the type of card/mode of payment to avail the offer.
Following is the response I received from makemytrip.com
Discussion Thread
Response Via Email (Gireesh T) 06/04/2013 01.49 PM
Dear Customer,

Thank you for contacting MakeMyTrip Customer Support regarding your eligibility for the cash back under promotion FLYFREE.We checked our records and we confirm that your booking is not eligible for cash back since we don't have FLY FREE Offer in Air domestic bookings in HSBC Cards.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Land line). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=Custo...⇄

Dear Sir,
i was a MAKEMYTRIP B2B AGENT,,FOR SOME DAYS AGO I AM RECIEVE A MAIL THAT FOR NOT BOOKING ANY HOTEL YOUR B2B ID IS DISABLE ON 1ST MARCH.AND ADVISE ME THAT PLEASE SPENT YOUR AVAILABLE BALANCE.
SO I AM CALLING B2B HELPLINE FOR ASKING THAT ABOUT IT,THEY TALLED ME THAT IF YOUR BALANCE IS NOT END..THE REMAINING BALANCE WILL CREDITED IN YOUR ACCOUNT WITH IN 15 DAYS.

1ST MARCH MY B2B ACCOUNT DISABLE.AND I AM COMPLETED ALL FORMALITIES BY SENDING CANCELED CHEQUE COPY AND PAN CARD ALSO FOR REFUND MY BALANCE.MY REFUND BALANCE IS MORE THAN 30000 INR.

ON 7th March mail me that BALANCE WILL BE CREDITED IN MY ACCOUNT WITH IN 15 DAYS..TILL NOW I DONT RECIEVE MY BALANCE.AND I AM TRYING TO CONTACT MAKEMYTRIP ,THEY ALWAYS SAID THAT VIA PHONE ITS UNDER PRECESS..AND TRYING TO CONTACT MORE THAN 5 TIMES VIA EMAIL..BUT NO RESPONSE FROM MAKEMYTRIP END.

I THINK MAKEMYTRIP TRYING TO CHEAT ME.

SO PLEASE TAKE NECESSERY STEP TO GIVEN MY MONEY..

Thanking You.
Faruk Khan

Dear Sir,

I made a reservation for three people including me for travelling back from Medan,Indonesia to Chennai,India on makemytrip on Malaysian Airlines. Makemytrip booking ID was NN[protected] DT.30.10.2012 (Travelling Date: 13.10.2012) value: Rs.40726, which is a refundable ticket and clearly written on eticket of makemytrip and made full payment. Due to certain circumstances I had to cut down my trip and returned to India on 10th of December and on 11th of December, I called Makemytrip.com to cancel my above flight ticket. They confirmed cancellation and send me Refund Slip on 13th of December, 9oclock in the morning. Deducting Rs.20500 from total amount as Cancellation Fee and Balance amount of Rs.20226 to be refunded within 7 working days.

On 15th of December, I also received an email again that we are working on your case with above ref. number and it will resolved soon.

I got busy and I forgot this issue and due to busy work I forgot whether I received refund or not. During our Accounting Year closing on 31st March, my accountant pointed me out that the refund payment has not been made till now.

So I called up makemytrip customer care and asked for this querry of non-receipt of refund, but the lady took extremely long time and didnt give any reply, so I wrote an email asking for refund immediately as it's been over 3 months now.

Surprisingly on 2nd of April, I received reply that this is a non-refundable ticket and they have already told me by phone that this is a non refundable ticket. I was stunned to hear this reply.

I have been most loyal customer to makemytrip and I used to book almost every month domestic and international flight tickets for me and my family and I never expected that this comapny is such big fraud.

I dont care about money, but I cannot tolerate such fraud policies.

I will take legal action and will teach a lesson to such fraudsters.

MakeMyTrip - totally doesn't stand for its name. I am totally disappointed with all that happened right from booking to cancellation to refund. Here's what happened :

Got a call from "Taranjot Kaur" (Taranjot.[protected]@makemytrip.com) a MakeMyTrip executive who handled our honeymoon booking.
Numerous calls a day , and totally nagging us to forcefully give in and book the trip. ( And this was supposed to be our honeymoon trip)
Then , when I put in a cancellation request for the Trip the very next day , she gives me stories that - my initial booking amount
of Rs 20,000 has been used to book flights , hotels in Thailand and for our transfer cabs in Thailand - which is an utter made up story.

And here is why I need justice on this and a full refund back - as MakeMytrip got such untrained employees ( who are not even fit to lie or
keep following the previous track of story told to me :

BOOKING ID : IN1302B22313
Trip - India To Thailand ( Bangkok and Krabi )

1. We have not submitted the booking form with our signatures yet. I am sure its a part of
"SO CALLED - MAKEMYTRIP POLICIES AND PROCEDURES" , where the customer has to sign it , and only once they receive it
can they use our booking money to go ahead with the other procedures.

Then , why the hell MakeMytrip used our hard - earned money to carry on
with the booking ?? ( though its obvious to everyone that its a lie , as any sensible travel agent or trip organizer will only ,
I stress in DOUBLE QUOTES "Block the airlines / flights".

2. I have made a cancellation , the very next day after paying the initial amount ( Please refresh for Point 1 - Have not submitted
the signed copy of the Booking Forms yet , cos MakeMytrip have the tendency to forget what is convenient to them ) .

And I hear stories of - "Mam ! Already booked flight tickets ,already booked hotel rooms , already booked cab services ". Ughh!! Give me a break . Utter Crap.
Its your head ache , if you cant even value your customer and their hard - earned money even a little bit.

3. When I called up "Taranjot Kaur" for the cancellation, she told me that there is no refund. I mean - "What The Hell ?? !! ". Is it your organizations
money , that you can keep it safe and say "No Refund". When I am not availing your services , why the hell should I give you my money for free.

I don’t know whether this is a way of making money, and if MakeMytrip is such an organisation, or if it’s actually only because of a few incompetent and ignorant employees. The fact is that this entrie episode has left me frustrated and angry and Rs.10,000 poorer. Not to mention the countless calls I have made to MakeMyTrip wasting my time hoping for a good outcome.

4. The next thing that happened was that , I had to have such an embarrassing conversation with Taranjot , where she gave me a bargain for the refund every other call. I felt like I am bargaining and buying vegetables.

First call she told me that I will be getting a minimum of only 3000 Rs as refund. Second call - the refund amount got increased to Rs 5000 ( God knows from where the flight tickets got dropped). Third call - Rs 8000 ( as if MakeMyTrip is offering a job with a salary package negotiation. Uff!! ). And then all of a sudden from nowhere , she said refund amount is Rs 10,000. I told her - "I want my whole money back" and she promised me to get in touch with her higher officials for the same.

5. Next thing she had asked me was , if she could proceed with the cancellation. I said YES. ( Though she did not confirm me that Rs 10,000 was all I would receive . Cos you know obviously - I was bargaining with a vegetable vendor and I expected a better bargain :D :D) - By the way , MakeMyTrip I am mocking at you for having such stupid , good for nothing employees. Please do not
feel happy or proud that I have included a SMILEY.

6. The next event was shocking and a surprise to me. I was all teeth and glee. I had received a message on my mobile registered with MakeMyTrip that my booking has been cancelled. And a refund amount of Rs 17,750 will be processed in next 7 business days. The exact copy of the message below :

"Cancellation request received for MakeMyTrip Booking ID - IN1302B22313 , Refund Amount of Rs 17,750 will be processed in next 7 business days. Thank You"

Now, what would you expect me to do ? I called up Taranjot and told her that I have received a cancellation message with so and so amount. And I kept Idle waiting for my account to get credited with the same.

7. I receive Rs.10,000 in my bank account on 12th March 2013, saying Rs10,000 has been credited. I was wondering why only Rs10,000 ?. I called up Taranjot and inquired the same. She promised to check and tell me. No response. I tried calling her personal number. One ring and gets disconnected. My number had been blacklisted or on call divert . And I realised it late. This is how she ditches customers. But when she wants business , she will call you and nag you to book with MakeMyTrip.

8. The final made up story of theirs is : I receive the cancellation message on 1 st March,2013. On 25th March 2013 , they tell me that "Its an Automated message and the amount mentioned is wrong" ( I mean WTH , even film directors will not be able to twist and turn and give multiple angles / dimensions to a story ). Again I try reaching , no response. Nada. Zilch.

I can add on more. But this is more than enough to what kind of incompetent employees and services MakeMytrip have.


If this episode is not sorted out ASAP, I would personally make sure that all my relatives, friends and acquaintances get to know about the way MakeMyTrip treats its customers and does business. And trust me, with an episode like this not ANY of them would be very interested in doing business with MakeMytrip ever again.

Furthermore, I would NOT AT ALL hesitate to approach MakeMytrip via consumer forums, to claim back what is rightfully my hard earned money. Not to mention the trauma I have been going through speaking to your various employees and their different versions of the procedures. And so far, seeing the outcome, I dare say some of the things they told me were blatant lies.

Please understand, that this was supposed to be my honeymoon trip, but MakeMytrip didn’t actually make it, but left a really really bad taste, which it would do well to rectify.”
A very very disgruntled customer

I had booked a trip to Jaipur-Agra-Delhi vide booking ID 1N1301B23383 .I had promised 3 star accommodation in all the three places. Excepting Jaipur,the accommodation was below par and much below my expectation.Travel date 17/3/2012 to 24/3/2012

The Hotel in New Delhi : The White Clove Paharganj

This hotel was located in a very congested area and despite my pleas to makemytrip multiple times for not booking this hotel,they booked the same.We were given an executive room with a extra bed,where there was any space for moving around.Hence I paid extra and upgraded to a suite room.Now the room had broken handles on the wardrobes,stinking smell near the lifts.The kitchchen smoke used to come to the restuarant.The food was verrrry bad and we had to get stuff from outside during our 3 day stay. In the main lobby we found dog on one of the days.Also when we asked for towels on one of the days,they said it has to come from laundry.

There were 3 TV's in the suite room.Only one was functional and the other two were kept for show.The walls were cracked in the room and the ac duct was left in the bathroom ,so there was always flow of water in the bathroom. Overall a very dirty place to spend your time.Truly it is wrongly categorized as a 3 star. The swimming pool is a 10 ft x 10 ft water body where I did not find using it during or 3 day stay there.There as a gym which had some instruments ,which was very dirty too and I di not find anyone sue the same as well.
At night you would find 4-6 dogs in the fornt of the hotel barking to glory. Overall a pathetic and non-recommendable hotel to anyone who would like to spend some quality time with good ambience.


The Taxi provided by makemytrip for the whole trip was really bad and not neatly maintained.

I had requested for partial refund for the deficient service provided by makemy trip.

Dear Officer,

I purchased air ticket from a representative from www.makemytrip.com over phone (Phone No:[protected] for a round trip ticket from Washington DC to Hyderabad at a price of $1,580.00. MakeMyTrips charged my credit card for the same price, issued an electronic ticket and sent confirmation email with both makemytrip confirmation number and airlines confirmation number (attached the confirmation email).

I thought I have secured the ticket. Several days after the transaction, I visited airline website to retrieve my reservation details in order to check the itinerary and seat assignment, but got a message on airline website that there was no reservation with the given reservation number. I contacted makemytrip.com over phone to see what the issue is. They took a day to investigate and came back and informed me that the airline has declined the ticket for the pewciously agreed amount and now I need to pay $400.00 extra in order to secure the ticket. They did not even inform me that the reservation is not finalized until I approached them. I feel that it is really outrageous after issuing the ticket and charging my credit card.

They abruptly denied issuing the ticket and told me to complain wherever I want to. It is such an irresponsible behavior and no ethical business attitude. The rules and regulations provided by www.makemytrip.com (in the confirmation email) clearly states that the ticket will be issued if the amount is paid in full (see rules 1 and 2).

I urge you to take a stern action against www.makemytrip.com and save other customers like me getting ripped off by this kind of business attitude.

Thanks for considering my complaint and taking stern action against them.

Sincerely
Srinivasa Madala
Contact Number: [protected]
email: [protected]@deloitte.com

makemytrip is seriously a bad place to book your tickets.

I had booked a flight from Pune to Jaipur by SpiceJet. Flight got cancelled and makemytrip did not bother to inform. Luckily SpiceJet staff was friendly enough to give a free Pune-Delhi flight instead and I had to take a taxi to Jaipur. I called them on the way to Jaipur 1) they did not take responsibility of wot had happened 2) they sent me a mail and sms next day (the day after scheduled date) that too because I had called them the previous day (wot should I do with that mail and sms on the next day?)

Even after I came back to Pune I called them but to no avail. They said they could not do aanything so I have left it there.

However I am writing this because I want to make everybody aware. DON"T BOOK THROUGH MAKEMYTRIP. They MAY give u 100-200 Rs. discount max (irrelevant) but i[censored] are with family this is added tension.

My best suggestion would be book tickets directly from Airline company website, they ll contact you if flight s cancelled and even refund your entire amount.

I have book Online bus ticket from www.makemytrip.com with Booking ID of NU[protected] from Ahmedabad to Vashi for 25.03.13 @ 7:30 Pm. my bus got cancelled by bus operator and they called me. bus Makemytrip team dont conforming my bus cansallation station till. 7:00PM and nither they r call me nor SMS me.
That is horrible for me. when i call their custmer care number they r told me with in 30 mint's u will receive call/ mail/ SMS from our side.they r not ready for accepting bus is cancelled.
please do the needful
and take strong action against the Makemytrip.
Regards,
Indrajeet Prajapati
[protected].

hi..
I have booked a ticket from MakeMytrip in month of October from Srinagar to Chandigarh(Airline was : KingFisher Airlines) 30th Nov(Makemytrip booking ID :NF[protected] ,but as the flight services were cancelled by Kingfisher so Make My trip Cancelled the Tickets.So i claimed my amount in the first week of Jan,2013 and the company informed me as Kingfisher operations are stopped so will get back to you on 31st Jan ,then on month of feb i enquired about the status they said now only when Kingfisher will refund only then they can refund.
My Claim amount is Rs. 7314/-
Kindly help and suggest.

I booked Ticket on 13/03/2013, while Booking Showing date and Time is Right, After booked the Ticket E ticket has not Come, so I contact Them,
They Sent me E-Ticket with Wrong date and Wrong Time,

I Complained Them regarding the same, But they are asking Again 2500 Rupees for Changing Date.

They are Doing Fraud Work Online Booking,

Customer Care Not Working Properly, Even No One speaks Properly.

My friend Isha Agarwal and I had booked air tickets from Mumbai to Delhi and return on the 13th and 17th of February 2013 respectively. I booked the tickets for the two o[censored]s on the 11th of January 2013 online via make my trip. On the 13th of February at 11.51 am, she cancelled only her to and return ticket via make my trip (online). We have a screenshot which specifically says that only 1 ticket (to and return) is cancelled. However, when I reached the airport at around 4.00 pm for my flight (Indigo flight no. 174 at 5.40 pm), I was told that my ticket was cancelled as well. On checking with Indigo, I was told that at 12.05 pm, a certain Mr. Vijay Singh called the Indigo call centre to split the PNR (no. DMFBDP) and cancel both the reservations. On enquiring with makemytrip, I was told that the second ticket (my ticket) was cancelled online at 12.40 pm. There is evidently a discrepancy and mismatch in the information provided by both parties. I request you to look into the matter immediately since I paid Rs. 8336/- for the same flight to Delhi at the airport.

I hope that you appreciate both the financial and mental stress I have gone through due to this issue. I have made several calls to the Make My trip and Inidgo call centre and have been kept on hold for more than an hour at times with no help or revert. Indigo promised to get back to me with the recording of Mr. Vijay Singh, and later sent me a mail saying their call recordings are only for internal processing. Make My Trip was to revert to me with details of the IP address from which my ticket was cancelled online. This too has not happened. It has been exactly a month since this incident and sorting this out has taken a lot of my time, energy and resources. Yet I can see no clear or near solution/response/help from either of the parties.

My booking ID was NF[protected]. The flight details are mentioned above.

Dear Sir,
I got two tickets booked in the month of november in Kingfisher Airlines through makemytrip.com and flights stood cancelled.Since then i have not got the refund.Kingfisher says I need to contact Travel agent(Makemytrip.com) and travel agents says they have not received money from Kingfisher.

I also did written commuincation but there is no positive answer from eitherside.

regards,
Himanshu

I booked my roundtrip through makemytrip.com from bangalore to delhi for air india . I completed the bangalore delhi journey on 5/2/13 but cancelled my return ticket for 21/2/13 as the flight had delayed the timings. I was given assurance by the air india executive over the phone that i may receive a full refund for the flight and the same will be confirmed directly to makemytrip when they will process the refund money to them. But now makemytrip is not processing the full refund to me . They are saying that i have to get them a letter from air india head office regarding the same. When i have booked my tickets through them then its their responsibility to get whatever documents they require from the airline . They have also forwarded me a document whiCh clearly says that i am getting a full refund of rs.5323 but now refusing to do so. I want a strict action to be taken against makemytrip . My booking details are as follows-

Makemytrip Booking id- NF[protected]
Passenger name- vansh garg
Flight no.- AI403
Travel date-21/02/2013
Refund amount-rs.5352
Refunded amount-rs.3479
Amount pending-rs.1873

Dear Sir,

We are travel agent with www.makemytrip.com since last 3-4 year, but last one week ago they block our user id and all details, than after we put mail and also contact in call center regarding account activation, credit balance, but they not give us positive response, we contact in ahmedabad branch to Mr Amit Joshi - Ahmedabad[protected], Mr Jigar Sheth - Ahmedabad[protected], Mr Ashok Malla, and we also contact to Mr Chandan Madhani by mail for account details, still our account is block and we total unable to view any details and we suffering lot in business, and make lose because of not making new booking, who can bare this loss and also our unused money.

When account activation time they cant tell us this type of terms that " We block your account any time. "

I hope you can help us again this type of scam.

Regards.,
Pinank Joshi
A To Z Travels
Gandhidham - Kutch
370201
0 [protected]
[protected]@ymail.com

I booked hotel in Philippines and need the vouchers for VISA processing at the Embassy but to surprise , It had not been done thoudh 6 days have passed

My booking id : IN1302B22517
the guy responsible for that is Vikram Jaswal:
Bikram.[protected]@makemytrip.com

Bikram's email signature goes like this:
Bikram Jaswal - International Travel Consultant
Contact Number: [protected] Extn 3023.
MakeMyTrip.com, 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India

Hi, I had cancelled my tickets on 17th January and was told that someone would contact me for my accout details within 24hrs. For 3days i did not receive any call so on the 21st Jan I called makemytrip and sent them my wire transfer account details via mail. I was told that my amount would be reimbursed within 15 days. I have called makemytrip some 4-5 times since then and everytime they say it is in process and someone will call you regarding the same. I never receive any call and its been more than a month but I haven't received my reimbursement or any positive reply from their side. Everytime I call them I waste 10-15 minutes of my time and it is really causing a problem because it is a big amount.

To the management make my trip
Good morning

Received vouchers sent in yourthe below maildated 10/02/2013

However i would like to express my deep displeasure regarding the following

Four tofive incidents

1) indica car provided without a/c functioning from first dayitself

Temperatures of 46 degrees at cochin almost transformed us into ahot bolied

Potato with car driverignoring our complaints and not informing the car owner

About radiator leakages, fan belt not proper nor air conditioning not working at all for almost four days were wasted without doing any proper sightseeing since most of the journeytime was wasted in car repairs or tyre bursting on the fourth day was the height of all.

2) at the height at hotel lake view plaza. Driver suresh next morning without informing us handed over his responsibility of taking us to pagoda resort

Paying non a/c fare to the driver who told usthat he would drop us at pagoda resort, allepy only and his job was over we were left with no car on arriving at pagoda resort as soon as the havala driver leftin morning at 10.00 am

Then the whole day we had to stay in hotel without any sightseeing.,

3) there also at pagoda resort, allepyanother surprise was in store waiting for us.

The manager refused to give us any room because the booking was not done nor

Did he receive any mail from make my trip or vidushi kara. He was very rude to us.

Without money transfer we waited for three hours at the rception almost dead tired

Immediately we spoke to one of your representative of make my trip regarding the mess, who later called the hotel manager of pagoda resort, allepley.

Only after money was received by the hotel we were given the room at the mercy

Of the manager who thought we had not paid any money for hotelroom booking

In advance.

Then we were provided with a car next day afternoon where we checked out

Of pagoda resort for another hotel stay atallepley beach resort hotel

Without doing any sight seeiing or local journeyon that day.
4) then mr akesh driver was alloted tou us when hardly three to four days of the tourwas left and we proceeded to kovalam beach for three days.

5) on the last day of night stay at hotel mr akesh informed that we will no longer

Be our driver on 02/20/2013 - saturday by calling us at 10.00 pm

We were worried about the next day 03/03/2012 for catching our flight to bombay

Without any mode of transport and help from car owner, we informed him at 10:30 pm

When he assured that he will arrange for a car the next day at 11.00 am

This was a very horrible experience for us for booking the tour with
Travel agent make my trip

Since almost half the journey - 5 days we were provided non a/c car, i should be

Given refund of rs 10, 000/- out of the rs 20, 000/- paid by us for a/c car for 10 days

Without prejudice. Awaiting your positive reply via e-mail

Regrds

Sushil v raje. Mobile nos. [protected]., [protected], land line no.[protected]

I have launched a complaint at customer service at makemytrip.

I would reiterate,
The bus that was supposed to start at 10:30pm is still (at 00:30am) at its boarding point.

The time to reach Ahmedabad is mentioned as 5:30am im ticket which driver now says will be 10:30am and mention that it is regular time. Whole of my further journey will be in jeopardy.

The helper is completely drunk and he agrees to that saying that there is no risk/problem as he is not going to drive. We called the owner and his reply was - "jo hota hai karle"

The complaint is not only abut me but so many passengers who would be travelling at risk of their life with this bus operator (Ashok Travels - Jain) where the drivers are totally drunk and irresponsible. Inspite of so many compliants to MakeMyTrip, they have not taken up any action, But on the other hand, that operator is still operating with them.

Please think twice/thrice or more before you book anything with MakeMyTrip... It could be devastatingly different than promised.

I've all the proofs to support my complaints. I can be reached at [protected]@gmail.com

Horrendous, Ruthless, In-Sensitive, Non-Cooperative, Rude Treatmen

I had redeemed my payback card on the makemytrip website on 17th feb 2013-sunday morning

I had redeemed 15,800 points (INR 3750), for which payback has sent an order id on sms. order id-911166

to avail of my discount which was Rs.3,950, MMT staff informed me that i need a e-voucher code which would be emailed by the payback team

As payback call centre operates only till 7pm , I had to wait for 10 hours now to speak with their team, this is the most shocking bit

When in conversation with the payback personnel (RAJAN CHETRI), I was informed that the evoucher is generated by MMT and they should have emailed it to me.

I, then initiated a conference call between MMT, Payback and myself, At first Ms.Nisha from MMT tells me blatantly to put this down on email and they will take 24 hrs to revert.

My only question to the above is"Why should i email, please call your senior"

After waiting for 5-7 minutes Mr Rahul, supposedly the floor supervisor intervenes and warns me on the way i speak, WOW!!!
He then put me on hold, comes back and tells me that the evoucher code would be emailed to me asap.
Also informs me that as per policies if a customer does not get an evoucher code immediately, he will receive it within 24 hours.

MakeMyTrip Booking ID - NF[protected]
Booking Date - Fri, 28 Dec 2012
With reference to No. mentioned above I booked a ticket for Kolkata to Delhi in Flight No:Jet Lite S2-3290 which was schedule to depart on 15:00 and I already planned for onward Journey through Railways, as earley as 28th December, 2012. On 26th Jan, 2013 to my surprise, I received a communication from MakeMyTrip about its rescheduled/Changed to Jet Lite S2-4543, to depart 17:50 and it will arrive Delhi at 8.05 pm, then how I shall be able to avail my onward journey through Railways?
Please let me know why there is no provision of exemption of alteration/cancellation fees here, as a consumer why I shall pay for alteration/cancellation of flights, for which I was not responsible.
In future M/s MakeMyTrip must be directed to mentioned time & schedule of flights may change along with flight Nos. clearly, so that recurance may not happen.