MakeMyTrip India Complaints & Reviews

I was going to Bangalore for 2 days for some of my works. As it was an instant program and my budget was not that high I could not book a good quality hotel. So I have done my reservation through makemytrip.com on the same date when I was travelling (MakeMyTrip Booking ID - NH[protected], Booking Date - Wed, 21 August 13). Based on the reviews at the website I booked Hotel Comfort for 2 nights. The reviews made me fool. I traveled from Chennai and reached there at around 8:30 pm. Room was given at the 3rd floor (Room No # 307). I used the lift to reach my room. I went out from the lift at 3rd floor and found the bed sheets dumped at the corner of the corridor where a rat was running from one side to other. Entered inside the room and found a bad smell, floor was dirty, room is not maintained (trying to attach photo). I stayed there for 2 nights but could not use WiFi connection as it was not working (but it is complimentary with rooms, as per MakeMyTrip.com). On 2nd day I ordered coffee, after 1.5 hour it was delivered after 2 reminder call. But still the reviews says that it is excellent, worth staying in this hotel. I don't know how people recommend such kind of hotels. I have tried several time to write the facts using the reviews, but it never published. I personally think that most of these are fake reviews (I have couple of pictures and videos of the room, which was allotted to me, which will proof that the previous reviews are fake).

Hi My name is Biswaranjan Samal. I have booked a bus tickect on make my trip on on 06/09/2013, from Pune -Bangalore, i could not able to cath the bus because of misguided by Bus operator(VRL travels), i missed the bus and the very next day i had a interview AT Bangalore, it was very important for me, when i registered a complaint at Make my trip website on 07/09/2013, i was assured that i will get a resolution in couple of days, but it is 20 days over till now no feedback..i called to customer care there are useless, please give me a solution.

We have booked a Hotel looking at the photos on the Website at Makemytrip. We have paid 6831 INR. The location was Mahabaleswar. We were having very limited time to spend with family at Mahabaleswar. We have reached hotel and it was completely pathetic, the environment was completely dirty, the rain water was directly coming up to Bed, The Garden, Entrance was completely opposite which was shown on the website. Then I have requested hotel that this is not which was shown on website. He was very rude & not ready to even talk (I was requesting him as I had already paid for my rooms). The manager was fighting with some beggar & his employees were fighting like anything. Then I have called Makemytrip & requested to help me. Make my trip was not ready to understand the situation; we (me and 5 adults & 3 kids) have spent 2 hours fighting on call where Rain was falling. After 2 hours of call & explaining the situation I have requested the Makemytrip person to escalate the call to Floor manager of Makemytrip, after more than 30 min of struggle I have again explained the same case to manager & he understood the same. He suggested us not to check in & leave the hotel, and then book another hotel & given assurance that Makemytrip will process for 100 % refund. We agreed with the manager & started searching for another hotel. As it was raining, our condition was worst. We spent more 2-3 hours to search for a good hotel & finally got one which was out of our budget, as it was hard time, we took decision and selected the same. Later we got a call from Makemytrip that they cannot process for refund as it is their strict policy which says not to refund on cancellation. Then I have asked again that why they have committed at that time for refund. They took some more days & reverted to me that they are ready to refund for one room!!!!! This is completely wrong & I am still fighting with them to solve this however Makemytrip is completely with hotel & doesn’t help me with hotel. We have spent 30-40 thousand rupees per family(We were total 3 families), travelled all the way from Kutch to Mahabaleswar & didn’t got time to enjoy, We were just fighting for the rooms & hotel for entire day & were required to leave next day morning as the schedule was very tight. I would request you to please get involved & help us for the Justice.

Same is the story with me via booking id IN1304B12599/IN1304B12626 and I think this is the big company and have started cheating people For this I have made a Facebook page against the company which I urge you to join or like So that I think together we can raise our voice so loud that it should reach to the top management and they should know how their staff is looting people of their hard earned money Kindly share that page to your friends other people also via all social medias Page link is https://www.facebook.com/Ruinmytrip

Dear Sir, I booked four tickets in the month of September 2012 for King fisher airlines. Airline became in operative and I am still waiting for my refund. I use to call your customer care frequently, made on line complaints but result is NIL. I called up today also and after calling one of the ticket status is showing cancelled where as status for rest three tickets are CONFIRMED. Following are the details. NF[protected] AKANSHA RAI IT333 MUMBAI DELHI 29 JAN 2013 status showing CONFIRM NF[protected] ATUL RAI IT333 MUMBAI DELHI 29 JAN 2013 status showing CONFIRM NF[protected] SHEELA RAI IT333 MUMBAI DELHI 29 JAN 2013 status showing CONFIRM NF[protected] RAMASHANKAR RAI IT333 MUMBAI DELHI 29 JAN 2013 status showing CANCELLED I am not getting any proper reply from you. It is requested that refund may be made at the earliest. Regards, Rama Shankar Rai[protected]

One of My friend booked his Honey moon trip from Delhi to Manali for 3 Nights 4 days. he started on 14th of September by booked Volvo of MANALI MAIL. Unfortunatly bus was accident near Karnal and result 5 passanges dead and my friend rished back to home. I had requestred for full refund and compensation to my friend. Mr. Vikas Yadav who booked the package told me that it is not possible, cause they had paid to Hotel at manali. Bus operator assured my friend to full refund of both side fare through Make My trip. But Make my trip playing the game with their cunsmers. When they booked for a trip it is covered by insurance.co. than why they are denied to pay in genuine case. Bhupendra Chopra

Please provide as much information as possible... Hi, I had availed one of the makemytrip packages for Kerala two weeks ago and have been writing to their customer care section (Booking ID : IN1308B8S105600) to get an issue resolved. I had taken a 2 nights in Allepey, 2 nights in Munnar package. They charged a total of 14500 and claimed to arrange for the best close to 3 start accommodation. 1. I reach Allepey, and the accommodation is a budget hotel which did not have a restaurant of it's own. On calling makemytrip customer care, they say that it was never claimed the hotel will have a restaurant. They said they are charging me 2k for the room where as when I checked the room charges were 1200. The hotel authorities agreed to cook for us if we gave them a prior notice of 2-3 hrs. 2. It took me an entire day to get through the customer service to get this issue resolved. The calls were initially answered, however after after a point they refused to answer my calls. They kept saying they will get back to me but never did. I finally get a call sometime in the night saying the room will be upgraded. I asked them to move us immediately to the Munnar location and they agreed to do so next day. 3. Cab driver was not provided his fuel amount. He borrowed this from us. 4. Makemytrip claimed the cab would be with us all the time however the driver informed us that his work timings are from 8-6 and post that we can avail the cab only for emergencies. This was not informed to us by makemytrip. 5. We reached Munnar the next day, however had to leave the very next day due to an emergency. We informed the hotel authorities and they agreed to pay us back the entire amount for the remaining two days. Makemytrip agreed as well and they refund me 2000? When contacted they said it was a calculation miss and they would refund 4000. They are paying me back only 27% where the rooms were used only for two days and taxi was used only for pick up from Kovalam, drop to Cochi and in-between sightseeing just once. On questioning they claim taxi charges were 8500 which cannot be refunded and I am not even given a clear split of the entire package. Its been two weeks now and I still haven't got a response. Thanks, Rebecca

PATHETIC CANCELLATION POLICIES OF MAKE MY TRIP This complain is regarding hotel booking done through MAKE MY TRIP.com. I booked 3 rooms with 6 adults and 3 children in hotel CJ international, AMRITSAR. The check in was suppose to be done 8th of September,2013 ? 12 PM and the check out on 9th of September, 2013 12PM . On the 6th of September i called the customer care department for the cancellation in the morning. The customer care department said they cannot refund the amount. The total amount was of Rs.5292. MakeMyTrip Booking ID is NH[protected] Hotel: C J International , AMRITSAR Opp. Langar Hall Building, Near Golden Temple, Opposite To Golden Temple Amritsar , AMRITSAR , INDIA Contact :[protected], 91-[protected] Fax :[protected] E-mail : [protected]@cjhotel.net, [protected]@gmail.com

Please I was booking a flight mum-rpr for 6th sep but payment debited from bank and in booking section ticket is not showing so I called your customer care but no use after calling 5 - 8 times I can't reach the customer executive in the mean time a call came from make my trip and he told you are booking a ticket so for any help call our customer care (Supposing we don't know whome to call while booking online ticket.) anyway after frustation of not getting connected to customer care after repeated try (sometime call forwarding bouncing the call to one executive to another) I made my booking from YATRA.COM very smoothly. There executive called me and guided me till my booking is done. Look in to the matter and hope you will review your process to get early and proper response to customer. for trial you yourself try to book a ticket on yatra.com and see the difference. moreover try once to call your customer support and another time yatra customer support. provide as much information as possible...

Hi, Can anyone explain the basis of the CONVENIENCE CHARGES Rs 300 that are applied to the customer just before payment option selection. Absolutely NO DETAILS about the convinient charges on the website. Why and What is the reason and How it has been decided. Basically, If a person books a ticket worth Rs2000, then he still ends up paying extra Rs300 for you (You have good Quarterly Results, we know it). Return My Rs 300 , You fraudulent Company and Explain the reason for the fee.

We are being taking for a ride by the makemytrip people. I had done a booking for kingfisher airlines from Delhi 28th Nov 2012 to Guwahati and return on 3rd dec from Kingfisher through Make My Trip . However 2-3 days before my journey I got the mail stating that flight has been cancelled. I asked for help from Make my trip to arrange trip but they did not help and I had to book my tickets at higher price. I was told that my refund would be there by Dec end 2012. And since then I have been chasing them regarding my refund but all in vain. I have contacted them numerous time but they are not even giving me any answers. I am really frustrated and irritated with their responses. I know the status of Kingfisher airlines.. However it also responsibility of make my Trip , as the tickets were booked through them… The details are as follows:- MakeMyTrip Booking ID - NF[protected] Amt to refunded- Rs. 18554 Require Help…Not sure what to do?

MMT Complaint ID:[protected] makemytrip is publishing false advertisements in Bank homepages and eventually cheating customers by not refunding back the cash by saying that the cashback was not valid for the period of time when I booked the ticket. This FYI MakemyTrip i called your customer service executive before booking the ticket also I got a successfull confirmation on the promo code "ICICIDF" while applying the deal code. Even after this the unprofessional customer care executive keeping on saying the same statement . I feel being cheated and MMT must stop publishing such nuisance in Bank Websites at least.

I had booked my Kashmir Tour for my six family members....It was all Inclusive Tour and I was told by make my trip that i need to pay nothing more on the Trip. I had done this booking online through the Tarvel agent called Himani Soni (mobile no [protected] ). But in the Trip i found that the arrangement was poor, Hotels were not the same as shown while booking....Service managers were not very helpful.....The worst part was that at Gulmarg Gandola Ropeway booking was not done by makemytrip although it was included in the trip. And after that the tour manager forced us to book the Horse rides which proved costly....on top of that the Housekeepers were trying to misbehave with the female members of my family. When we tried to resist they started beating us up and my brothers hand was broken and had to kept in plaster for 3 months......The tour manager ran away from the scene and refused to provide any sort of help...he said whatever happens to customer is not his business and we should manage on our own......i tried complaining online as well as to Post sales dept of makemytrip Shivkumar and Amandeep ( contact number [protected]) but it proved of no use..
I will request all the readers please not to book anything through MAKEMYTRIP as this company is not at all caring about its customers

Hi, i am a Swiss author who also happens to live in the Engelberg valley in Switzerland. I have also worked a few years at one of the hotels in Engelberg that caters for Indians, so have extensive "background" knowledge on what goes on behind the scenes.
I am currently working on a book about Indian tourism in Switzerland, and would like to personally interview a few people who have actually been on a tour to Switzerland, and find out how they were treated from the time they bought their ticket, to the time they returned home. I will be in India in 2014 doing research, and if anyone has the time, and would like to meet up for a chat, i would be very happy :-) I can be contacted on: [protected]@bluewin.ch
thanks.

I have booked a ticket from ahmedabad to mumbai in indigo airways in rs2074/person with tax through makemytrip on 10/09/2013 at 3:59pm for 3 people. And the day of trip is 10-15days from the date of booking. But for obvious reason i have to cancelled one passenger from tour. So i have cancel a ticket on the same day at 5:45pm. They refund me back just rs323. So i have called to makemytrip for inquire abotu the penelty and they reply me that 1500rs was the penelty by airlines and 250rs penelty is by them. This is rediculus. How can the airline charge me 1500rs and the agent 250rs for just rs2074 ticket. Which is 10 to 15 days from the day of booking.

I booked a family trip to Delhi India over last Christmas. In October, I booked the trip using my Citicard. In November, MAKEMYTRIP billed a second card which I had used previously to charge me a duplicate fare of $6150. After months of attempts to solve dht situation with MAKEMYTRIP and my second credit card - BofA - I am still billed for a second trip. My family and I took ONE trip. It is easily resolvable. As a California senior, I am being forced to take it through legal channels for elder abuse and more.

This is the first incident with make my trip. I booked a ticket from Pune to Bangalore on the 05/08/13. MakeMyTrip Booking ID -NF[protected]
Amount was deducted without any confirmed ticket.
When I called them customer service is pathetic not able to reach them. Then i raise one quiry regarding my E-Ticket then they send me mail as follows
Dear ,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com

Then also i am not able to receive any E-Ticket.

The service has been pathatic and the customer service gone for a toss. I am really upset with their service, though I am their regular customer.Please help me.

Dear Sir,
My name is vinoth kumar. Working in Tirupur. I had booked the bus ticket from tirupur to chennai on 28/07/13 online using my debit card through makemytrip. But the process got failed but the took the amount of Rs.650 from my account and sent the email as follows,

from: [protected]@makemytrip.com
to: [protected]@gmail.com
date: Sun, Jul 28, 2013 at 2:27 PM
subject: Failure booking for NU[protected] (Tirupur-Chennai)
mailed-by: makemytrip.com

Dear Customer,


Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier's reservation system. The MakeMyTrip Booking ID for your transaction is NU[protected].

Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days.

Since this happened because of a temporary error you can try again and make a fresh booking on our website.

We regret any inconvenience caused.

Team MakeMyTrip

Postal Address :

MakeMyTrip India Pvt. Ltd.
243 SP Infocity Tower A, Udyog Vihar, Phase -I,
Gurgaon - 122016, Haryana, India

Because of emergency i tried for booking again in their same website. But the same thing i got again as follows and took Rs. 650 from my account.

from: [protected]@makemytrip.com
to: [protected]@gmail.com
date: Sun, Jul 28, 2013 at 2:37 PM
subject: Failure booking for NU[protected] (Tirupur-Chennai)
mailed-by: makemytrip.com

Dear Customer,


Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier's reservation system. The MakeMyTrip Booking ID for your transaction is NU[protected].

Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days.

Since this happened because of a temporary error you can try again and make a fresh booking on our website.

We regret any inconvenience caused.

Team MakeMyTrip

Postal Address :

MakeMyTrip India Pvt. Ltd.
243 SP Infocity Tower A, Udyog Vihar, Phase -I,
Gurgaon - 122016, Haryana, India

Finally i did not get the ticket and i went by three different buses. i called their customer care and complaint regarding this and they said my amount will get refund within 2 working days. now its happen more than 6 working days but still i did not get any refund. i called their customer care and they transferred for many departments. every transfer i had waited for 5 to 10minutes. finally they said it will get refunded within 7 working days. i got more frustrated regarding this issue. because of their delay i cant apply for my bank exam. I request you to please take a needed action against these cheating fellows. Kindly do me the needful.

Thanking you

Vinoth Kumar S
[protected]

Please note that my refunds are pending with make my trip-
1. Booking ID: NF[protected] & amount of INR 3799 (cancelled ticket)
2. Booking ID: NF[protected] & amount of INR 5229 (Booking unsuccessful but amount debited from my account)

After trying repeatedly by complaining on their site, I have not received a single response from them. please advise if I need to involve my lawyers in this as well for filing a case against makemytrip for doing fraud and keeping my money in an unauthorized way.

Is makemytrip a genuine company or a website that just does not care about customers. a friend of mine nearly lost his life due to the tension created by this company. He booked a ticket from USA to Calcutta by paying a business trip cost for economy class. He paid the full cost online and received an acknowledgement on the payment. The agent(Ms.Rawat) did not send him the eticket even 24 hrs before his departure. He called the customer service (atleast 15 times)and tried to reach her , but was pushed from corner to corner eventough he paid the cost in full and the makemytrip had already deducted his credit cards within minutes of his approval. With the tension, he had a mild attack and his wife asked him to cancel the trip(his father had passed away). He is now trying to get a full refund even after 4 months. he gets scripted emails asking to wait for 15 days every 15 days the message repeats by Ravinder Singh or some other uneducated bloke. He is now trying to get a full refund for $8000 that was paid for an economy class ticket as it was an emergency travel. What does the government or your complaints boards do about such insipid companies with no moral values?