MakeMyTrip India Complaints & Reviews

Dear Sir/Madam,

Subjected above is the issue created by Make My Trip. I have made booking for mentioned trip costing INR 1, 19, 375 through Make My Trip which has been cancelled by them when I contacted with Ms Shikha Tyagi (Executive - Outbound Operations) a day before departure of flight from New Delhi. They have given excuses like they were unable to contact me for Visa when my mail was active and right after that we tried mailing each other & was able to receive & send messages in corresponding mail boxes, Resulted into cancellation of my trip. As it is clear that negligence is from Make My Trip, they have back charged me cancellation charges for the trip amounting INR 20, 000 on 08.11.2013 & rest of balance amount has not been refunded yet after reminding them plenty times.

With Regards,
Swasten Shukla

MakeMyTrip Booking ID: NF[protected]
I HAD BOOKED A TICKET IN THE JET AIRWAYS FLIGHT 20.20 HRS (14TH JAN)
AND I WAS ISSUED A GO AIR TICKET FOR 7.30 FLIGHT

AS PER REQUEST FROM THE CALL CENTER EXEC I HAVE CANCELLED THE TICKET BUT THEY REFUSE TO CONFIRM IF THE FULL AMOUNT WILL BE CREDITED

I had deposited rs. 10, 000 for opening b2b portal with make my trip on dec 28th 2012, but since then im following up through emails and local offices of make my trip, i have not received any response, neither my b2b portal is opened nor the money is refunded, i provided all the documentary proofs such as chq. Deposit slips + account statements. But still no replies.

My booking ID is NN[protected]. When I booked the flight, I was not made aware that i had to pay the cost for switching airport at new york for a schedule from Mumbai to Omaha (US). The cost of changing arports at New york is as high as 100 USD with taxi and inconvenience of moving around international luggages. i would like this to be brought to attention of consumer redressal forum in makemytrip first before taking elsewhere. to me this is unfair practice, since true cost of moving from point A to B is not presented. I can be reached at +91-[protected].

Booking ID NN[protected]. I cancelled the flight about 20 days ago. I was promised a refund amount of Rs. 57000/- (approx). But I still do not have the money. I have contacted their customer care over 10 times, just to hear that my complaint will be resolved in 72 hours. Several 72 hours have passed since, but I do not have my money.

I am forced to post my compliant here against MakeMyTrip as no response received from 10th Dec 2013 for my refund request.
I see better response here in this site from Make My Trip surprisingly, and no response from compliant web link of MakeMytrip.com. Our booking id IN1309B9S182320 & Compliant lodged Reference ID is[protected] on 15th Dec.2013 and no response till today in spite of escalating to upper levels my self. Today I have escalated to top most Management level. and waiting for response. We had booked Dubai city tour as part of package but local agent refused saying this was not booked by make my trip on our behalf. However we had had made full payment with the city tour included as part of Itinerary. No response our reply on this query since Dec 10th on the same. This apart form the mental agony suffered during coordination with the MMT agents 2 months prior to departure. Below is the break up actions from my side during past 3 weeks or more.
Waiting for response from makemytrip team since Dec 10th for my query.
Waiting for refund as per query[protected] since Dec 15th 2013.
Waiting for any response from [protected]@makemytrip.com from Dec 20th.
Query[protected] was escalated by myself on Dec 23rd after no response.
Waiting for for response from Customer delight team since Dec 23rd but no response.
Today decided to escalate to next level I guess Management level as per Step 4.
Hope someone from MMT responds.

I bought ticket for two person for 24th March 2014 from MakeMyTrip.com for INR 10, 406. Beginning of December I received mail from MMT, that flights between Kolkata and Bangkok will not be operated anymore and that I have right to receive full refund. However no refund has been received. They just wasting my time on phone customer support and always getting automatic mail from them. My booking reference is: NN[protected] MakeMyTrip.com owes me INR 10, 406.

Hi, The MakeMyTrip mobile website has a bug that causes all destination selections to default to "Mumbai" while booking tickets. I was a victim of this bug and have been unduly charged Rs 2000 as cancellation fee, even when I'm not at fault at all. I'd wanted to book a ticket from Delhi to Bangalore, and the website erroneously booked a ticket to Mumbai instead. After cancelling the ticket, I promptly requested MMT for a refund of cancellation fee, and upon their request, even gave them additional business by booking the Delhi-Bangalore trip through their website instead of some other service provider. It has been 10 days now, and despite my providing all necessary details (including technical steps to reproduce the website bug) and beyond, MMT is refusing to refund the cancellation charges of Rs. 2000 even when the fault entirely rests in the design of their mobile website. I am fed up of moronic to-and-fro template-based communications from MMT customer care and will take this issue to the Hon'ble customer court if MMT doesn't honor my completely genuine request. Thanks, Samartha

To Whom it may concern I booked flights from chandigarh to goa and return tickets too in August, Due to some reasons I had to cancel my trip and cancelled my bookings too (ID- NF[protected]. Since August Im waiting for the refund which is approx INR 42, 918. Customer care agents did nothing to help me out and I escalated my issue to step 2 (Reference ID: [[protected]]) but of no help. This is the email I received from Gopal Badhani, Make my trip ! Merchant Txn. Id NF[protected] AuthCode 300220 RefundTxnAmount 23, 424 Tarce No 570012 RRN Number [protected] Refund Process Date 08-Oct-13 Refund Payment Mode Credit Payment Transaction Merchant Txn. Id NF[protected] AuthCode 303220 RefundTxnAmount 11390 Tarce No 433580 RRN Number [protected] Refund Process Date 08-Aug-13 Refund Payment Mode Credit Payment Transaction Merchant Txn. Id NF[protected] AuthCode 303220 RefundTxnAmount 8104 Tarce No 433580 RRN Number [protected] Refund Process Date 08-Oct-13 Refund Payment Mode Credit Payment Transaction

Its been more than 10 days that i have escalated a complaint regarding the tickets that i have booked with make my trip! I have booked around 6 tickets from make my trip out of which 3 tickets are wrongly dated! I have been attaching the screen shots which show that there was a problem with site! But what i am getting in return is just an email stating your issue will be resolved within 24-48 hours from different people, and those 24-48 hours looks like never ending from last 10 days! I am coming to India just for a month so i have limited days if there will be date error on my tickets everything will be effected!! Very disappointed with the customer service from makemytrip. I have send screenshots to a manager who was on call with me and he agreed that this was a site glitch and he assured that tickets will be rectified within 24 hours, but again these 24 hours are never ending! i have all the complaints screen shots and also the screen shots of when i have escalated the complaints and what responds i have got! i have been making international calls for getting this sorted out but no help! This is mental torture, all the excitement for visiting India has turned into tension and more tensions, Thanks to makemytrip for all this! I am writing all the ref ID numbers for my complaints [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] Prachi Bhandari

i have booked my trip from make my trip for thailand.i have paid full money to them even for my daughter who is 5 and half year old.i have contacted there travel agent Mr.Jaskaran Bala.who has ditched me everytime.first time he ditched me where he promised me cash 6% on total amount where he refused to give me on total amount and just paid Rs.2500 only.and then when i reached bangkok he promised me private cab pickup where again i have been ditched and picked by sharing cab and i had to wait two hours at the airport for the rest of people.when i reached pattaya and checked in the hotel and i got to know breakfast is not included where he has promised me.he changed my hotel saying upgrading me in 4 star hotel without informing me breakfast would not be included in that and there i had to pay 1500 baht for breakfast. and then third day i had been committed city tour and we have been taken to two temple only..and when we checked in the hotel i had been told queen bed where hotel does not have any queen bed at all in bangkok and in pattaya.i had to stay in a room which bed was very small and was not at all fit for couple with child.and they have sent a cab to pick me up for the airpor on day 5th which was supposed to come on day-6 as my staying was 5 nights.and they were forcing me to pay for the pickup for 6th day as make my trip had asked them pick on 5th day.i had shot many mails to make my trip but no response came from there side.they have spoiled my trip and it was sheer harassment during my trip.request you to pls help me as how come make my trip canm behave like this and give this mental harassment. u can contact me on [protected].vinay garg

I had worst experience with MMT, i have booked hotel on 2 dec 2013, and i cancelled it on 3rd dec 13 due to cancelled my trip, still i did't receive my refund amount.. i don;t know what they are doing... if asked their costumer care they are telling your amount has been refunded, but still i did't received it.. and they given one RRN to refer the bank, i asked that too, but no use, my bank saying that no transaction happened between this... MY Booking ID: NH[protected]

I am staying in US for sometime and I booked round trip tickets through travel agent for my family to travel India. For several reasons(Bad weather, child health, traffic jam etc..) i couldn't make it to airport on time. This can happen to anyone. I called my agent and requested for next available date to travel and ready to pay penalty and fare difference. Agent says that dates cant be changed after no show and also money is not refundable. I am not asking not to refund the ticket/Money, I am requesting for date change. I don't see "Date change is not possible after no show" in any form of agent communication during ticket booking. Agent knows that i am not informed about it. Agent claims that British airways is not changing the dates so i cant do it. I don;t know what is going on there.. I am not able to talk to British airways for the same reason because they are asking agent code to proceed further and asking me to contact Agent for any information. I requested Agent a lot and spend lot of time, but agent is not ready to help in any ways. I paid $3000+ for round ticket.Now i am not able to change travel dates and can't make use of the return ticket as well. I have seen the similar situations before with my friends and many others. No one had the similar issue, Somehow everyone had got different travel date with their agents or airlines.My friends are surprised to know my situation and the way makemytrip is responding. I would like to complain about MakeMyTrip cheating the customers. I can provide necessary proofs..

Our family had planned a holiday trip in August and accordingly made Bookings right through and through including Air, Hotels and Transport. Our journey was to begin on 28th Dec’13 with our flight to Ahmadabad for which a confirmed E-ticket was issued by MMT after FULL payment was received by them. Last month to my horror I discovered that the flight for which I am holding the ticket does not exist and I am left holding a bogus / fake ticket issued by MMT. Mind you MMT was not even aware of the mess-up till I contacted them with my problem. The matter was highlighted to MMT Customer Complaint department and even till date they have not been able to tell me who owns the responsibility of my situation. Have spoken with at least 6 people in MMT and none of them is able to tell me the reason, except shifting the blame on Airlines. Adding fuel to the fire, they are so insensitive, and have no respect or understanding of the importance of the TIME and DATE. Being a Travel Agency, it is expected of them to understand the importance of travel arrangement made by any one 4 months in advance with full payment. Any shifting of Time and Date of Travel will lead to rippling effect on all further bookings of travel and stay. Can anyone suggest a remedy to MMT ‘s conduct

I have booked a ticket from “Calicut” to “Qatar (Doha)” for my friend Mr. Baiju Thayyulathil using my HDFC credit card through makemytrip .com by online. The ticket was booked through the help of “makemytrip .com” representative and she gave me a booking ID (IN1311B2S101967) and through that I have paid the money via my credit card. During the initial discussion she didn’t say anything about “non-refundable” ticket. I have approached Make my trip team to cancel the ticket due to some personal reason and they said it the amount can’t be returned and after the long discussion and he said to me that “if the first representative is not said you that this is a non-refundable ticket then we will refund the amount after our quality team analyze the audio conversation with you and our representative” on Monday 2nd December 2013 I have received call from another representative and she said they are ready to refund the amount. Yesterday I have received an email with details and the refund amount was only 1, 702 and the total amount was 9, 902. This is really a clear case of cheating people. So I humbly request you to help me getting the full amount and they can deduct the 500 which is normal cancellation fees of makemytrip .com. makemytrip.com booking ID is IN1311B2S101967 Prajilesh Narayanan VK Pranavam House Meppayur post Kozhikode Dist Kerala State 673524 PIN mob no: +91 [protected] email ID : [protected]@rediffmail.com

I booked return flight through make my trip for the kingfisher airlines as mentioned below, however we could not complete the travel as kingfisher was banned to fly or work. when I called make my trip they said that since kingfisher is not resuming their flights, I can cancel the tickets and i will get a refund. so I cancelled the ticker on the phone and was given the following information: Cancellation Date : 22 Nov '12, 13:03 hrs Ref No: IN1211R0093809 Cancellation Penalty: Rs. 0 Refund Amount: Rs. 6039 I have called approximately 50 times and wasted my money and time on the phone just to hear that they are in the process of my refund, now its more than a year that they have been promising me the same thing however my hard earned money has not been refunded yet. lately I have been hearing and seeing this in news paper that Yatra.com, IRCTC, & makemytrip.com are refunding the money but in my case they have not yet. I do not know why are they treating me so bad as a customer even though I have been a frequent customer but now they are leaving a really worst taste in the customer's mouth. MakeMyTrip Booking ID: NF[protected] Booking Date: Fri, 07 Sep '12, 14:30 hrs Delhi - Srinagar | Travel Date: Wed, 28 Nov' 12 Airline Kingfisher Class IT-352 Non-Stop Flight Duration: 1h 25m Departure : Delhi Wed, 28 Nov' 12 (13:05) Arrival : Srinagar Wed, 28 Nov' 12 (14:30) Class: Economy Srinagar - Delhi | Travel Date: Tue, 11 Dec' 12 Airline Kingfisher Class IT-312 Non-Stop Flight Duration: 1h 30m Departure: Srinagar Tue, 11 Dec' 12 (15:00) Arrival: Delhi Tue, 11 Dec' 12 (16:30) Class: Economy This is a kind request to the forum and to make my trip to help and provide a positive response to make a long time customer happy.

I had booked a cab on 02 Nov, to drop me at Airport, Delhi (MMT booking ID NC[protected]). They had send me a cab. But taxi driver has driven to railway station, Delhi. I had said him to drop me at airport. He had refused & abused me. I was with my family at the time. It was 4:30 am in morning. I had called MMT customer care and put a complaint. MMT executive had suggested me to go to airport and pay full payment. They had told me that I have to pay full payment including extra miles which cab had driven. He told me that they will be refund that extra money. I am getting late so I had put that complaint and go to airport. I had paid the full amount to cab driver. I had also said him for invoice but he has refused. Any one from MMT had not contacted me after this. I had made a written complaint and emailed to cab provider/MMT. Now MMT had contacted me but refused to refund my extra money because they are saying we are not cab owner. They are also saying that cab vendor are not in touch. MMT asking me for the bill, which their cab driver had not given to me. I am very puzzled and request you all to not use MMT services.

Hi All, There was a very important function that we have to attend in Singapore on Nov 18th 2013. I booked the ticket in Srilankan Airlines, for Nov 15th 2013 @ 8:55 PM from bangaore and made the payment in 2 installments and got the ticket confirmed. Since our Visa was not yet approved at the time, We contacted MakeMyTrip customer service, to confirm the cut off time to cancel the ticket without NO SURE penalty. A guy named Asish confirmed that we can cancel the ticket before 6 hours, without any penalty, but still we will have the regular cancellation charges. Unfortunately our Visa, which we expected to get it approved without any problem got rejected at 2:15 PM. Once there was no other option we tried contacting MakeMyTrip customer service at 2:20 PM. By the 6 hours rule we were still in the safe zone. But the execute Prashanth who addressed us, informed that we have to cancel the ticket before 12 hours and not 6 hours. We were shocked to hear that and asked him to check with the team to confirm this and also I informed him about the previous call. He put us on hold for a long time to discuss with the Airlines directly. Whenever he retrieved my call I was begging him regarding that the time is very less for us to cancel the ticket without penalty. But he kept on saying that if that is 6 hours, there wont be any penalty. Also he said that HE will make sure he will update their log to say that we have contacted @ 2:20PM to cancel the ticket. He confirmed that it is 6 hours @ 2:55PM and also another big thing 'OUR SYSTEM IS DOWN' and they cannot cancel the ticket. The options he gave were, 1. Cancel it directly thru Srilankan Air lines 2. Call them back after 2 hours to cancel the ticket. Anyways, he promised that there wont be any NO SURE penalty as he has updated his system perfectly with all the details. Since not to take chances in wasting time, I called the airlines and cancelled the tickets First mistake o[censored]s was to select - make my trip and the second worst mistake was we believed them. Believing them we were waiting for the refund to be processed. for 2 days we were waiting for their update and since there were no update, we called them back and got the shocking news... that the penalty will be applicable. The person who attended our call, didnt even know what happened. The best thing here is the ticket is not even cancelled. We said all the stories in details and that person said it has been escalated to address it immediately. Till then, every 2 days, I have been talking to as many executives as possible. Finally today having no response, I called them again, Preeth from MakeMyTrip customer service was talking like a police officer, saying that 1. We have all the details. 2. You called twice, why didnt you cancel the ticket thru airlines after the first call 3. We have to doubt your statement. 4. System status was informed in the first call itself - Which is a very big lie that they them self can easily verify. But they will not do it. Again I have to talk to another person to get this addressed. She said that she has escalated and it will be addressed in 48 hours... and the story continues.. MakeMyTrip - Please understand.. This is money we are talking about. hard earned money. And the last thing that your service person or the team had to touch is Customers self esteem... your person is saying that I am lying to get my money back... Really feeling bad to chose MakeMyTrip.. Sorry to hurt your feelings... but its the bitter truth... Accept it..

I have taken as PRIORITY PARTNER of MakeMyTrip.com by paying a amount of Rs. 50000. My affiliate id AFF09684, I got a mail that if i don't make a transaction of rs. 5 lakhs, Priority partner will be withdrawn on 28 feb-2013. I agreed with the suspension of Priority Partner, but they have stated me earlier that, though suspension of priority partner has being suspense i can continue as a regional travel agencies with the company. but after few days they have fully deactivate my affiliate log inn id. And before i make a partnership with them, we have an agreement with a affidavit that it was for 2 year, But they suspended before the time after just the completion of 1 year. The company has totally cheated me with a fault promises. so once i give a complaint to the authority they refund me back Rs. 25000 on dated 6-March-2013, , but i want full refund back my money of rs. 50, 000. Because they have suspended within the time of 1year of a agreement made between the company and me. Please resolved it.

Hi, I have booked out flight ticket using MakeMyTrip.Following is the details. 1) Invoice No : NF[protected] 2) Service Tax No : AADCM5146RST006 3) Booking Date: Sunday, 30th, September 2012. 4) MakeMyTrip Booking ID NF[protected] 5) Reservation Details - Provider - Kingfisher : IT-182 - Departure : Mumbai - Arrival : Chandigarh - Journey Date : 15th, December 2012. - Type : Refundable Fare - Total Amount - Rs 5686 - E-Ticket No [protected] [protected] That flight was cancelled due to Kingfisher Crisis. We communicate lots of time with MakeMyTrip Customer Care but did not get sufficient answer every time. They replied that they can refund only if they get refund from Kingfisher. Now Its almost 1 year and 2 months and still i did not get any refund from MakeMyTrip. I wanted my hard earned money back. I am looking for a favorable reply. My email add is divyajit.[protected]@gmail.com