[Resolved] MakeMyTrip — refund on cancellation of tickets not received | |||
15 Reviews Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India, Domlur, Bangalore, Karnataka, India | |||
Ni nirmala bhat Submit a Complaint | |||
Hi, This is to inform you that I had booked tickets on makemytrip for Chennai to port Blair return trip for 7 people (on kingfisher airlines) on 30th September 2012. The flight was cancelled by kingfisher airlines. Hence the ticket was cancelled on the advice of makemytrip representative. The amount of the ticket paid by me was Rs. 92,376. I have called makemytrip several times and have also sent them emails asking about my refund. They mentioned that they are not responsible for the refund and I need to contact the airline (Kingfisher). They provided me some number but that number is not valid. I have sent them repeated emails but no response. On their website too the refund status is shown as " there is no refund due for this booking" Since I have done booking on makemytrip, they should get me back my money of 92376 which is a big money from me. I sincerely urge teh authorities to look in to my complain and hoping for an action at the earliest. The travel dates with all the other details are pasted below (from my makemytrip account) Flight Details MakeMyTrip Booking ID: NF[protected] Booking Date: Sun, 30 Sep '12, 12:52 hrsPilot Hero ShotROYALE Chennai - Port Blair | Travel Date: Sat, 29 Dec' 12 Airline Kingfisher Class IT-633 Non-Stop Flight Duration: 2h 5m Departure Chennai Sat, 29 Dec' 12 (09:15) Arrival Port Blair Sat, 29 Dec' 12 (11:20) Class: Economy Port Blair - Chennai | Travel Date: Wed, 02 Jan' 13 Airline Kingfisher Class IT-634 Non-Stop Flight Duration: 2h 5m Departure Port Blair Wed, 02 Jan' 13 (11:55) Arrival Chennai Wed, 02 Jan' 13 (14:00) Class: Economy Passenger Details | 5 Passengers This flight is a cancelled flight Name Type Airline PNR Status Cancellation Fee TRIPTI ARVIND Adult MHODJM Cancelled -- MB ARVIND Adult MHODJM Cancelled -- NIRMALA BHAT Adult MHODJM Cancelled -- SHANKAR BHAT Adult MHODJM Cancelled -- AAAKANSH SUKHALE Adult MHODJM Cancelled -- * MakeMyTrip Cancellation Service Fee of Rs. 250 for each ticket is waived off for ROYAL users *Post travel date, cancellation penalty is subject to airline verification. Chennai - Port Blair | Travel Date: Sat, 29 Dec' 12 Airline Kingfisher Class IT-633 Non-Stop Flight Duration: 2h 5m Departure Chennai Sat, 29 Dec' 12 (09:15) Arrival Port Blair Sat, 29 Dec' 12 (11:20) Class: Economy Port Blair - Chennai | Travel Date: Wed, 02 Jan' 13 Airline Kingfisher Class IT-634 Non-Stop Flight Duration: 2h 5m Departure Port Blair Wed, 02 Jan' 13 (11:55) Arrival Chennai Wed, 02 Jan' 13 (14:00) Class: Economy Passenger Details | 3 Passengers This flight is a cancelled flight Name Type Airline PNR Status Cancellation Fee SIDDHANTH BHAT Child FXBHPJ Cancelled -- VEDHAANTH ARVIND Child FXBHPJ Cancelled -- SHANTHANU BHAT Child FXBHPJ Cancelled -- * MakeMyTrip Cancellation Service Fee of Rs. 250 for each ticket is waived off for ROYAL users *Post travel date, cancellation penalty is subject to airline verification. Payment Summary Total Rs. 92376 | |||
Complaint marked as Resolved May 12, 2017 Verified Support
MakeMyTrip India Customer Care's response, Nov 12, 2009Dear Ms. Pant, As per your complaint, the refund for your MakeMyTrip Booking ID FLT[protected] was processed on October 8, 2009 in to your PNB debit card account. Kindly check with your bank about the same as we have received confirmation of them recieving the money. Regards, Devika Khosla MakeMyTrip Care Verified Support
MakeMyTrip India Customer Care's response, Nov 30, 2009Dear Mr. Garude, As per your post above, kindly note that we have already processed a refund for Rs.9747 under your MakeMyTrip Booking ID FLT[protected]. The Refund Reference Number (RRN) for this is[protected]. You may use this to follow up with your bank or credit card company, depending on the mode of payment you used when making your booking. We look forwarding to assisting you again with your travel needs. Regards, Devika Khosla MakeMyTrip Care | |||
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016