MakeMyTrip India Complaints & Reviews

Dear Sir,
My name is vinoth kumar. Working in Tirupur. I had booked the bus ticket from tirupur to chennai on 28/07/13 online using my debit card through makemytrip. But the process got failed but the took the amount of Rs.650 from my account and sent the email as follows,

from: [protected]@makemytrip.com
to: [protected]@gmail.com
date: Sun, Jul 28, 2013 at 2:27 PM
subject: Failure booking for NU[protected] (Tirupur-Chennai)
mailed-by: makemytrip.com

Dear Customer,


Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier's reservation system. The MakeMyTrip Booking ID for your transaction is NU[protected].

Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days.

Since this happened because of a temporary error you can try again and make a fresh booking on our website.

We regret any inconvenience caused.

Team MakeMyTrip

Postal Address :

MakeMyTrip India Pvt. Ltd.
243 SP Infocity Tower A, Udyog Vihar, Phase -I,
Gurgaon - 122016, Haryana, India

Because of emergency i tried for booking again in their same website. But the same thing i got again as follows and took Rs. 650 from my account.

from: [protected]@makemytrip.com
to: [protected]@gmail.com
date: Sun, Jul 28, 2013 at 2:37 PM
subject: Failure booking for NU[protected] (Tirupur-Chennai)
mailed-by: makemytrip.com

Dear Customer,


Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier's reservation system. The MakeMyTrip Booking ID for your transaction is NU[protected].

Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days.

Since this happened because of a temporary error you can try again and make a fresh booking on our website.

We regret any inconvenience caused.

Team MakeMyTrip

Postal Address :

MakeMyTrip India Pvt. Ltd.
243 SP Infocity Tower A, Udyog Vihar, Phase -I,
Gurgaon - 122016, Haryana, India

Finally i did not get the ticket and i went by three different buses. i called their customer care and complaint regarding this and they said my amount will get refund within 2 working days. now its happen more than 6 working days but still i did not get any refund. i called their customer care and they transferred for many departments. every transfer i had waited for 5 to 10minutes. finally they said it will get refunded within 7 working days. i got more frustrated regarding this issue. because of their delay i cant apply for my bank exam. I request you to please take a needed action against these cheating fellows. Kindly do me the needful.

Thanking you

Vinoth Kumar S
[protected]

Please note that my refunds are pending with make my trip-
1. Booking ID: NF[protected] & amount of INR 3799 (cancelled ticket)
2. Booking ID: NF[protected] & amount of INR 5229 (Booking unsuccessful but amount debited from my account)

After trying repeatedly by complaining on their site, I have not received a single response from them. please advise if I need to involve my lawyers in this as well for filing a case against makemytrip for doing fraud and keeping my money in an unauthorized way.

Is makemytrip a genuine company or a website that just does not care about customers. a friend of mine nearly lost his life due to the tension created by this company. He booked a ticket from USA to Calcutta by paying a business trip cost for economy class. He paid the full cost online and received an acknowledgement on the payment. The agent(Ms.Rawat) did not send him the eticket even 24 hrs before his departure. He called the customer service (atleast 15 times)and tried to reach her , but was pushed from corner to corner eventough he paid the cost in full and the makemytrip had already deducted his credit cards within minutes of his approval. With the tension, he had a mild attack and his wife asked him to cancel the trip(his father had passed away). He is now trying to get a full refund even after 4 months. he gets scripted emails asking to wait for 15 days every 15 days the message repeats by Ravinder Singh or some other uneducated bloke. He is now trying to get a full refund for $8000 that was paid for an economy class ticket as it was an emergency travel. What does the government or your complaints boards do about such insipid companies with no moral values?

I had booked a group package through make my trip to thailand. my departure was on 16 july.
i recived a mail on 1st week of july saying that the tour is cancelled due to flight issue.
whn i asked the airline thy told thy dnt hve ny issues as such.
Thy travel agency asked me for more money. whn i told i wont give more thy told me to chnage the dates,n the itenary also. i agreed to that also. but whn i asked them to book thy told the seats are full.
Next day thy gve me the departure for 16 but with different flights,whn i ask wat abt the flight u hve mentioned i ur itenary thy told its fare are higher, n i hve to bear the extra expenses.
Thy were trying tp extract money from me by ny means.
whn i had no option i had to cancel the booking,n spoil mq honeymoon.

I had booked my flight tickets (Delhi to Mumbai and back) on 01/07/2013 for Rs 9851.00. Please find my makemytrip booking no. for your reference - NF[protected]. However, after the transaction was completed the amount got debited from my bank account twice. I have attached the detailed bank statement for your reference. I have been in contact with makemytrip customer care for 22 days and they have not been able to provide me with any help in this regard. It would be really helpful if you could put an eye on this issue and help me get my refund from the company.

Regards
Rahul Mishra

I have been following up about my cancellation amount not been reverted to my account for the last 2 months without any reply and solutions (Booking ID NF[protected]. Out of 11.5 K i have only received 4.3K the rest 6990 is been lying with Makemytrip. I had made my ticket on 4th April and cancelled around 15th April. There were some calculation mistakes from there end and I received only 4.3k, for the remaining amount I have trying to follow up without any result. I am given an ARN which takes me two more days to follow up with the bank and it turns out to be of the 4.3k that i have already received. I have even sent my account statements twice. Then again I raise one more complaint and receive another ARN no. and after following up with citibank regarding this they say they have not received any amount from Makemytrip. Its been a very bad experience with the customer support been calling and sending numerous mails without any solutions. I have even reached the last level of escalation at makemytrip side (Reference ID: [[protected]]). I am yet to receive Rs 6900. Its been a very painful experience following up with both Makemytrip and citibank without any proper response.

Dear Sir/Madam
Be avoid To Booking Make My Trip
My Personal Experince I was Suffered With My Family........................It MadarChot Make My Trip and Katyani Travel Kute Sale Not to deal Properly to customer I Will daily Updates to Max,15 Days to aware all about third class services make my trip + Katyani travel

Chor Company Make My Trip So dear Frds Dont Book Bus Railway and Flights Tickets Its Totally third class services i have already suferred from last 15 days but not resolved These are personal experin. when i share with u............pleases to share it noone hang service in make my trip
From: Kanpur Bus Operator: Katyayni Travels PNR/Ticket Number: TS-MMT5086505IVT (Operator PNR:11811)
To: Delhi Bus Type: 2x2, Deluxe, AC Seat MakeMyTrip Bus Id: NU[protected]
Bus Departure: 5-Jul-13, 09:30 PM Passengers: 2
Boarding Time: 09:30 PM Total Fare: 2400.0

Number of Times I have called To Customer Care But no response Cheater Make My Trip

Dear Sir,

Today i.e. on 29th June 2013, I was trying for ticket for 30th June 2013 from Delhi - Pune for 3 through MMT. I was speaking with an executive on Live Chat section. Ultimately he called me on My Cellphone. My requirement was 3Tickets for 30th June 2013 and flight departing from Delhi after 4PM, preferably 4-6PM Departure from Delhi. Customer Care Executive told me that ticket is available for Flight starting from Delhi at 8.20 PM which is Del-NGP-PNQ flight reaching pune at 11.20PM. Fare informed to me was around Rs.13k per person. Also the executive told me that there is no other confirmed ticket available with him. When I told I would book the ticket immediately but only fare is really high then he reduced fare to Rs.11.8k as last fare. After that I said the fares are too high. Hence he again said let me check for fuel surcharge and MMT fee reduction. After hearing the fare i asked for Monday morning fares. After this Most Shocking question I received from the Customer Care Executive was that, "How much fare are you looking for?". I was really surprised. I told him i want Rs.8.5-9K. to which answer was it cannot come so down and let me check with airline. And to my surprise he said if you book now you wud get fare of Rs.10.5k. Within 15mins of our discussion Ticket Fare per person was reduced from Rs.13K to Rs.10.5k. Have a look at difference.

At the same time I was able to see fare of Rs.9k per person for 9PM flight. On asking about the same, executive replied that he has more updated system and tickets on that flight are wait listed. I was really surprised how wait listed tickets are issued by MMT. I said can I book that? on that he said you can try but at my end those tickets are shown as not available and I ahve more updated system and same may not have been updated on the website. Actually I tried to go ahead and book the tickets. To my surprise, the tickets went through and he was still insisting on confirming booking which he had. I gave him MMT ID to check which was generated for the ticket, on which he replied yes the transaction you had done had gone through. My MMT ID is "NF[protected]". And the executive was off. He cut the call and was no where.

It is really BAD on part of Make My Trip. I must have Lost Rs.4.5K in case i have not tried to book through online myself. It is really fooling customers if you call. MMT is misguiding customers saying that whiel talking the customer care executives have more updated system than website of MMT (Which proved wrong in my case and don't know may be wrong in how many others cases.) In fact I think Website is more updated.

It is really SAD MMT is CHEATING / Misguiding Customers.

Hoping some really some logical reply soon.

Thanks & Regards,

Ravish Bhave
[protected]

I had taken package trip from Delhi to Manali , we were 10 members,and I was charged 58,000 Rs in advance for the same trip and we got a 12 seater cab and 1 star hotel booked
And they claimed that we will reach manali within 11 hrs and it took 23 hrs we suffered a lot because the cab was not at all in good condition and when we reached manali the hotel guy had a chat with us and he told us the address but when we reached @ the hotel there was no one @ the reception our driver knocked the door for an hr bit no one responded,so we had to look for some other hotel but in whole manali there was not a single hotel vacant, and we sufferd whole night searching for occupancy, when we called makemytrip guys they told us you ll be charged one night cost and we were charged for one night and for the cab 34,000.
So,kindly help us in getting our refund!
Thank you
Shyam Dixit

1. On 27 December 2012, we had booked 3 tickets to changdigarh via delhi from bangalore.
2. On reaching delhi they announced that the flight has cancelled and you need to make your own arrangement for going to chandigarh.In zero visbility and cold temeprature we reached in the night at 1.
3. To be on the safer side i called make my trip cutomer support for intialling the refund. Customer support asked me to give the phone to the jetkonnect attendent available there to confirm that the flight has cancelled.
4. Jet konnect attendent told that they cannot put any stamp for reimbursement as the flight was booked from make my trip.
5. I asked customer care executive if re quires anything in writing or stamp that flight has cancelled, He said no it is not required and the cancellation is in progress and we will get money in two weeks.
6. From 27 December 2012 till now we are chasing Make my trip for giving the money back and they have been saying they will reimburse and then they cancell the refund as they are saying they cannot get the status from jet konnect that the flight got cancelled.

HI Guys

I booked my honeymoon vacation via make my trip .com .they promised me to give payback point when i put my pay back card number while paying.
Nut as on date i have not recived any payback point.I also logged a complaint to there website but these guys dont even to bother to reply.
Please dont book any tour from them

Regards
Kamal

My cancellation reference no is IN1305R5S33244. I didnt get the refund till today. I contacted my bank (Federal bank) for this issue.They had informed me that makemytrip.com hasn't confirmed this refund transaction, despite the fact that the bank's technical team sending a mail to makemytrip.Makemytrip is utter waste, please don't deal with them.

Hi,

This is to inform you that I had booked tickets on makemytrip for Chennai to port Blair return trip for 7 people (on kingfisher airlines) on 30th September 2012. The flight was cancelled by kingfisher airlines. Hence the ticket was cancelled on the advice of makemytrip representative. The amount of the ticket paid by me was Rs. 92,376. I have called makemytrip several times and have also sent them emails asking about my refund. They mentioned that they are not responsible for the refund and I need to contact the airline (Kingfisher). They provided me some number but that number is not valid. I have sent them repeated emails but no response. On their website too the refund status is shown as " there is no refund due for this booking"

Since I have done booking on makemytrip, they should get me back my money of 92376 which is a big money from me.

I sincerely urge teh authorities to look in to my complain and hoping for an action at the earliest.

The travel dates with all the other details are pasted below (from my makemytrip account)


Flight Details

MakeMyTrip Booking ID: NF[protected]
Booking Date: Sun, 30 Sep '12, 12:52 hrsPilot Hero ShotROYALE
Chennai - Port Blair | Travel Date: Sat, 29 Dec' 12
Airline
Kingfisher Class IT-633
Non-Stop Flight
Duration: 2h 5m Departure
Chennai
Sat, 29 Dec' 12 (09:15) Arrival
Port Blair
Sat, 29 Dec' 12 (11:20) Class: Economy
Port Blair - Chennai | Travel Date: Wed, 02 Jan' 13
Airline
Kingfisher Class IT-634
Non-Stop Flight
Duration: 2h 5m Departure
Port Blair
Wed, 02 Jan' 13 (11:55) Arrival
Chennai
Wed, 02 Jan' 13 (14:00) Class: Economy
Passenger Details | 5 Passengers
This flight is a cancelled flight
Name Type Airline PNR Status Cancellation Fee
TRIPTI ARVIND Adult MHODJM Cancelled --
MB ARVIND Adult MHODJM Cancelled --
NIRMALA BHAT Adult MHODJM Cancelled --
SHANKAR BHAT Adult MHODJM Cancelled --
AAAKANSH SUKHALE Adult MHODJM Cancelled --
* MakeMyTrip Cancellation Service Fee of Rs. 250 for each ticket is waived off for ROYAL users
*Post travel date, cancellation penalty is subject to airline verification.
Chennai - Port Blair | Travel Date: Sat, 29 Dec' 12
Airline
Kingfisher Class IT-633
Non-Stop Flight
Duration: 2h 5m Departure
Chennai
Sat, 29 Dec' 12 (09:15) Arrival
Port Blair
Sat, 29 Dec' 12 (11:20) Class: Economy
Port Blair - Chennai | Travel Date: Wed, 02 Jan' 13
Airline
Kingfisher Class IT-634
Non-Stop Flight
Duration: 2h 5m Departure
Port Blair
Wed, 02 Jan' 13 (11:55) Arrival
Chennai
Wed, 02 Jan' 13 (14:00) Class: Economy
Passenger Details | 3 Passengers
This flight is a cancelled flight
Name Type Airline PNR Status Cancellation Fee
SIDDHANTH BHAT Child FXBHPJ Cancelled --
VEDHAANTH ARVIND Child FXBHPJ Cancelled --
SHANTHANU BHAT Child FXBHPJ Cancelled --
* MakeMyTrip Cancellation Service Fee of Rs. 250 for each ticket is waived off for ROYAL users
*Post travel date, cancellation penalty is subject to airline verification.
Payment Summary
Total Rs. 92376

I booked a hotel room at Lake View Inn Shillong on 2nd June through the website of Make my trip dot com and made full payment for a day's stay.
We were a family of four including two children.
Originally my son was not to join us and therefore I had booked only one room in the same hotel during end May.
On reporting to the hotel on 2nd June at 5.30pm I was informed that they have cancelled my 2nd June booking and intimated Make my trip.
The hotel rules and room size did not permit accommodation of four persons for the night in one room.
A very unhelpful receptionist at the hotel asked all my responses and queries to be directed at Make my trip dot com.
Subsequently my son and I made five phone calls to Make my trip helpline and each time was assured they would call back with a solution within ten minutes.
Thereafter after each call, I waited endlessly.
This was over and above the trauma of having to find a place to stay after dark in a new place like Shillong.
At 7.20pm I received a mail from Make my trip intimating that they have cancelled my 2nd June booking supposedly at my request and are refunding the amount paid.
During the fifth phone call after 9pm on 2nd June I was assured that a solution would be provided to my accommodation issue next day by 12 noon.
That is the last I heard from them.
As a regular customer of the Make my trip dot com I felt cheated and left in the lurch.

I have booked 2 air tickets to Singapore through makemytrip(via phone option) on May 2nd , While booking the ticket person informed me that, there is a cash back of 1000 Rs. for HSBC credit card holders. They asked me to use the coupon code HSBCINT
Booking ID is IN1305B00936. Till now the cash back of 1000 Rs not yet credited to my account and now make my trip saying that no offer was there while I was booking.
I asked them to check the call logs which I have made with the Customer care Guy Krishan Pratap Singh who promised me that there is a cash back and he only provided me the coupon code.
When I called Makemytrip said that if the Booking Agent agreed for the cash back in the call we will check the call recordings with Quality dept and provide you the cash back. Since then I don’t get any response from Makemytrip. If this kind of Cheating service they are giving for international Customers just think how they treat the domestic and for hotel booking. For this reason I have booked my Hotel and other journey through goibibo and agoda for air ticket and hotel booking. This is a complaint of absolutely cheating and I hope the authorities will open their eyes and I am going to file a complaint in Consumer court for absolute cheating.

Hi Team,

I was trying to book round trip tickets for 3 adults from mangalore to dubai on June 18th 2013 and return on July 8th 2013.

I could find below option in Air India Express:
Rs.20,749
June 18th 2013: Departure from Mangalore at 2pm and arrival at Dubai 4.10pm
July 8th 2013 (Return): Departure from Dubai at 12.10pm and arrival at Mangalore 5.25pm

But unfortunately when I click to book tickets I would get option to book tickets in Air India:
Rs.20,749
June 18th 2013: Departure from Mangalore at 12.50pm and arrival at Dubai 9.55pm (1stop)
July 9th 2013 (Return): Departure from Dubai at 12.05am and arrival at Mangalore 5.20pm (2 stops)

As showed in your website I am entitled to get option of Air India Express as mentioned above. However, it is unfair that I am getting option to book tickets at same price but in different flight which is not nonstop and duration of journey is above 10 hours.

I am disappointed with the problems in the website and your customer care service. I expect a solution for this problem from your end, because I was not able to book tickets due to this issue and the price per each ticket now increased to Rs.25,681, which is almost Rs.4000 more per ticket.

I request you to provide a solution by booking the tickets for me at Rs.20,749 per ticket and crack a fair deal. I would appreciate if you do not provide option for me to opt help from District Consumer Disputes Redressal Forum or Consumer Protection And National Consumer Disputes Redressal Commission.

Looking forward for best solution.

Thanks & Regards,
Samiulla Maroof Kasim
[protected]

Hi ,
i had booked tickets of punbus hvac from delhi to hoshiarpur and then jalandhar to delhi for 29 may and 02 june 2013 respectively. They shown as seating arrangement of 2x2 in bus . But actually seating arrangement was 2x3 . And seats were very uncomfortable .they did not give any notice about it and charged full fare for this faulty service.
please make them stop fooling consumers.
If required i can provide booking details.

Hi,
I have booked a ticket from Pune to Udaipur on 31st May 2013 for a AC sleeper bus from Karan Travels (GHyundai). Some how the AC bus was not well and they sent the NON AC bus. I refused to travel on this bus and demanded my money back at my boarding point only, where the bus operator told that you did not gave money to me, you have given to makemytrip so collect it from them. The bus operator then told me that keep this 200 rs and you have to travel in this bus only. I told I dont want to travel 20 hrs in a NON AC bus then Bus driver started the bus and started moving. In that panicking condition I boarded the bus. As my stop was the last stop the operator went down. After 30 -40 meters travel only and some angry discussion with the driver and cleaner I stepped out of the bus. I then called the number provided on the bus ticket and to my surprise that number was of the luggage office where the reciever could not solve my problem. I called up makemytrip from the boarding point itself. They registered the complaint and assured a call back. On my way back from the boarding point to my house I got a call from makemytrip and I explained all the details. After that point I am regularly calling them up and demanding my money but they are just forwarding my complaint to the concerned team. I also have a call in conference with makemytrip, bus operator and me, and after that too they told that we will revert back to you. But untill now there is no solution and It seems that makemytrip is taking the issue casually enough and trying to extend the time so that every one forgets about the issue. Though it is a matter of just Rs 1000 but I want this irresponsible peoples to get a lesson of ruining my whole trip where there is exactly ZERO fault on mine. My booking ID is NU[protected]

Hi,

This is to inform you that Mr. Rishi has done false commitments with us and got our package booked.
• Transfers - My requirements were totally different what i got in Mauritius. I have asked for Private transfers and Rishi booked Group Transfers. Inspite of asking n no. of time and even given email commitments for this. Maurituis it only from Airport to hotel was private transfer other wise all were group transfers. Only it was fixed that returning would be on coach basis but really it was different.
• Package details – When received the mail from Gaurav an no. of details which were provided by Rishi were missing. When I shared with Rishi, then It got rectified and even shared at wrong email id. After doing follow up received at my email id.
• Follow up – Not a single person followed or been in contact to make me customer aware of process, just mailing will never be the best solution, when I continues followed up became more concern as only one and half week left for travel got connected with Gaurav and I got a response that, we have lots of work could be possible we just tried once and probably I have not picked the call we didn’t tried again.
• Insurance and documents - Also package consisted the cancellation policy for insurance which automatically share's that insurance is included but lately again shared that insurance is not included and when i shared that i will not bear that then request for 50-50% to bear. When received the insurance paper details were wrong in insurance as well as email id's. And never received the rectified papers even after traveled.
• Matrix Sim Card - Secondly as per the package it was shared that I would get Matrix sim card worth 250 free, which I never got it. I purchased by my own, which cost me 350 Mauritian Rupees.
• Room - Thirdly I have asked for Ocean views room and i got a room which was ocean facing but view was occupied with trees no ocean view was there. This was not communicated earlier. when reached the hotel, phone was not working, Television was not working, and even hot water was not coming, I need to do follow up everything. Even Hotel was not bothered.
• At the time of communication for payments also i followed up, there was no follow up from Mr Gaurav or any team from Makemytrip. Surprised to see that at the time of booking sent a person to collect the chq but when payment needs to be done on even request not a single person help in collecting chq. I can't expect this kind of service from make my trip. This was pathetic.
• Water Issue in Mauritius - When reached Mauritius came to know about water problem there. It was not prior communicated so that we could have carried some amount of water in our baggage with end up paying money there. I want my money back for ruining my international holiday trip.
Can Makemy trip suggest this was trip for me to relax or another task to accomplish inspite of giving my valuable money. This Money was for my enjoyment and not for supporting Makemytrip. You guy’s should return my money back.

I want my money back, if this i

I had booked a package to Thailand for May-24 to May 30, 2013.

• Seller email id: naina.[protected]@makemy trip.com • Navision Booking ID is IN1305B5S34378 IN1305B5S34292 • Tour Code is : BPS0302M • Name of Tour: Bangkok Pattaya Special 3 Nights Pattaya & 2 Nights Bangkok • Amount:32228 per person

A friend and I were supposed to travel (one from Mumbai and one from Delhi) and we paid 5,400 extra for this customized package. Unfortunately my friend was unwell and since MMT refused to refund the tickets I had to travel alone. Despite repeated reminders by phone , email and SMS the tickets were mailed only one day before the flight. To my shock I noticed MMT had booked the tickets with the wrong names from the wrong cities.

When I informed them they said they will rebook the tickets but will cancel my friends package as he is not coming. I told them not to that as I will lose my cashback and since I have paid 64,000 and that is not a small amount. Naina Negi from MMT assured me that I would get the full cashback (I have SMS and Emails to prove this). I was supposed to get 7% cash back per person. However I have only got cash back for one booking.

When I contacted MMT they said one package has been cancelled and we dont give cashback for cancelled packages. This is blatant cheating by MMT. I have never cancelled any package.