MakeMyTrip - totally doesn't stand for its name. I am totally disappointed with all that happened right from booking to cancellation to refund. Here's what happened :
Got a call from "Taranjot Kaur" (Taranjot.[protected]@makemytrip.com) a MakeMyTrip executive who handled our honeymoon booking.
Numerous calls a day , and totally nagging us to forcefully give in and book the trip. ( And this was supposed to be our honeymoon trip)
Then , when I put in a cancellation request for the Trip the very next day , she gives me stories that - my initial booking amount
of Rs 20,000 has been used to book flights , hotels in Thailand and for our transfer cabs in Thailand - which is an utter made up story.
And here is why I need justice on this and a full refund back - as MakeMytrip got such untrained employees ( who are not even fit to lie or
keep following the previous track of story told to me :
BOOKING ID : IN1302B22313
Trip - India To Thailand ( Bangkok and Krabi )
1. We have not submitted the booking form with our signatures yet. I am sure its a part of
"SO CALLED - MAKEMYTRIP POLICIES AND PROCEDURES" , where the customer has to sign it , and only once they receive it
can they use our booking money to go ahead with the other procedures.
Then , why the hell MakeMytrip used our hard - earned money to carry on
with the booking ?? ( though its obvious to everyone that its a lie , as any sensible travel agent or trip organizer will only ,
I stress in DOUBLE QUOTES "Block the airlines / flights".
2. I have made a cancellation , the very next day after paying the initial amount ( Please refresh for Point 1 - Have not submitted
the signed copy of the Booking Forms yet , cos MakeMytrip have the tendency to forget what is convenient to them ) .
And I hear stories of - "Mam ! Already booked flight tickets ,already booked hotel rooms , already booked cab services ". Ughh!! Give me a break . Utter Crap.
Its your head ache , if you cant even value your customer and their hard - earned money even a little bit.
3. When I called up "Taranjot Kaur" for the cancellation, she told me that there is no refund. I mean - "What The Hell ?? !! ". Is it your organizations
money , that you can keep it safe and say "No Refund". When I am not availing your services , why the hell should I give you my money for free.
I don’t know whether this is a way of making money, and if MakeMytrip is such an organisation, or if it’s actually only because of a few incompetent and ignorant employees. The fact is that this entrie episode has left me frustrated and angry and Rs.10,000 poorer. Not to mention the countless calls I have made to MakeMyTrip wasting my time hoping for a good outcome.
4. The next thing that happened was that , I had to have such an embarrassing conversation with Taranjot , where she gave me a bargain for the refund every other call. I felt like I am bargaining and buying vegetables.
First call she told me that I will be getting a minimum of only 3000 Rs as refund. Second call - the refund amount got increased to Rs 5000 ( God knows from where the flight tickets got dropped). Third call - Rs 8000 ( as if MakeMyTrip is offering a job with a salary package negotiation. Uff!! ). And then all of a sudden from nowhere , she said refund amount is Rs 10,000. I told her - "I want my whole money back" and she promised me to get in touch with her higher officials for the same.
5. Next thing she had asked me was , if she could proceed with the cancellation. I said YES. ( Though she did not confirm me that Rs 10,000 was all I would receive . Cos you know obviously - I was bargaining with a vegetable vendor and I expected a better bargain :D :D) - By the way , MakeMyTrip I am mocking at you for having such stupid , good for nothing employees. Please do not
feel happy or proud that I have included a SMILEY.
6. The next event was shocking and a surprise to me. I was all teeth and glee. I had received a message on my mobile registered with MakeMyTrip that my booking has been cancelled. And a refund amount of Rs 17,750 will be processed in next 7 business days. The exact copy of the message below :
"Cancellation request received for MakeMyTrip Booking ID - IN1302B22313 , Refund Amount of Rs 17,750 will be processed in next 7 business days. Thank You"
Now, what would you expect me to do ? I called up Taranjot and told her that I have received a cancellation message with so and so amount. And I kept Idle waiting for my account to get credited with the same.
7. I receive Rs.10,000 in my bank account on 12th March 2013, saying Rs10,000 has been credited. I was wondering why only Rs10,000 ?. I called up Taranjot and inquired the same. She promised to check and tell me. No response. I tried calling her personal number. One ring and gets disconnected. My number had been blacklisted or on call divert . And I realised it late. This is how she ditches customers. But when she wants business , she will call you and nag you to book with MakeMyTrip.
8. The final made up story of theirs is : I receive the cancellation message on 1 st March,2013. On 25th March 2013 , they tell me that "Its an Automated message and the amount mentioned is wrong" ( I mean WTH , even film directors will not be able to twist and turn and give multiple angles / dimensions to a story ). Again I try reaching , no response. Nada. Zilch.
I can add on more. But this is more than enough to what kind of incompetent employees and services MakeMytrip have.
If this episode is not sorted out ASAP, I would personally make sure that all my relatives, friends and acquaintances get to know about the way MakeMyTrip treats its customers and does business. And trust me, with an episode like this not ANY of them would be very interested in doing business with MakeMytrip ever again.
Furthermore, I would NOT AT ALL hesitate to approach MakeMytrip via consumer forums, to claim back what is rightfully my hard earned money. Not to mention the trauma I have been going through speaking to your various employees and their different versions of the procedures. And so far, seeing the outcome, I dare say some of the things they told me were blatant lies.
Please understand, that this was supposed to be my honeymoon trip, but MakeMytrip didn’t actually make it, but left a really really bad taste, which it would do well to rectify.”
A very very disgruntled customer
Aug 13, 2020
Complaint marked as Resolved 
I have booked my holiday package with Make My Trip. At the outset, I was happy with their services, however, once I made the initial booking payment their outlook changed completely. Please see below my complaints in this regard:
1. I was not given my hotel and flight details (i.e., names, confirmation receipts etc.) for my visa application in spite of repeated requests;
2. I was asked to use Make My Trip's visa services, as oppose to use the consulate services which are more convenient and cheaper;
3. I have been following up with queries time and again but have not received a satisfactory response from any of them;
4. The 'Best of Thailand' pamphlet has an additional discount of INR 2,000 per person, which was not provided to me in spite of repeatedly asking them;
5. Make My Trip Bombay offered 7.5% cash back offer for standard chartered and I was informed that this is limited to INR 2,000 only;
6. I was informed that after the initial booking payment, my transaction would be transferred to the operations team which has not happened;
7. I haven't got any acknowledgment or other e-mails when I submitted my passport;
8. After much insistence I was provided with incorrect visa information; and
9. The call center and e-mails often go unnoticed and deadlines are ignored.
At this point I am unsure about my trip and I blame Make My Trip for it.