MakeMyTrip India Complaints & Reviews

Hi,

I booked a Hotel room at igatpuri using Make My trip. but they did not book the room.
I watsed my special day, 2500+ petrol and my complete holiday in this + mental harrasnment and Embrassement.

I ahve writtne to them about the whole incidence but they have not bothered to look into it.

I am looking for an apology and a suitable compensation,

Abhishek

reference of Complaint filed with them below
Complaint filed on your website

Successful! Reference ID is[protected]



Dear Make My Trip Team,

This was the first time i used make my trip services and it was a special occasion in my life My First marriage anniversary.



I booked Mystic Valley Spa resort in karjat from Make my trip. And since Make my trip is the leader in the industry and at the same time your confrimation mail said that no need to call Make my trip or hotel to re confirm your booking i did not call the hotel. But after leaving mumbai when i called hotel for directions they told me that there is no booking and i was in a state of horror. However that was just the start of my horror story.



After that this is what has happened.



A) At 11.17 i gave first call to Make my trip to register the issue ur CS tells me to hold and disconnected the line after i hold the line for 5 minutyes

B) 11.25 I immediately called back and got thru some one called Shreyas shah was assured a resolution in 15 minutes.

C) I parked the Car on highway since i had no where to go, After 20 minutes at around 11.42 i called again and he told me to wait for 5 minutes and he will resolve the complaint.

D) at 12.02 i again called and got thru shreyas he said we are working on it and cut the line and while he cut the line i am still standiong isolated on the highway.

E) 12.39 I again called him and he connected me to someone called devendra and he said we will resolve in 15 minutes and tell u.

F) At 12.53 i called ur cs again and again no response they asked me to wait for more 15 minutes.

G) At 1PM i called again and was connected to some one called pinky but by this time i had given up both on resort and make my trip and asked for a refund.



Please note

A) I wasted my special day because o[censored] guys

B) I wasted petrol worth 2500/-

C) I was isoltaed on a highway because o[censored] guys

D) I was mentally spiked by your customer care team.



I want an apology from Make my trip and a suitable compensation and if i don't get a satisfactory reply in next 48 hours then i will be forced to take this matter to outside parties include social media and Offline media. because what you guys have done today is not something pardonable and post this i will make sure that any of your customers don't receive this kind of treatment.



Abhishek Parihar

Booked a return Air ticket (Beijing-Kunming-Kolkata) on 12.11.12 through Make My Trip for my journey dated 09.02.13 . After 40 days, Make My Trip mails an other ticket for a different flight reaching India after 12 hours of the original schedule, without assigning any reasons and even without asking me if the revised schedule suits me. 10 days thereafter, it informs that the original flight is un-operational. I was thus compelled to cancel my entire travel plan and cancel a host of onward journey tickets in India. I furnished my revise travel plan to Make My Trip on 10.01.03. Make My Trip kept me assuring that they are looking into my case and need more time. Even after close follow up through as many as 30 mails, the travel broker kept me guessing about the prospect of my undertaking the journey. Not getting any definite reply, I contacted through live chat option of their website on 03.02.13 during which one of their staff informs that "now" the seats are not available for the alternative flight suggested by me. Even after this also they continued to send fraudulent mails stating that they are looking into my case and need more time.

In this manner, Make My Trip saw to it I do not undertake the journey despite having booked the ticket 3 months in advance and kept on giving false and misleading assurance of looking into my case. Till date they have also not refunded the ticket cost along with compensation for the harassment, inconvenience, monetary loss suffered by me due to cancellations of tickets etc.

While MMT site continues to dis -allow people to use step 2 of complaints section to escalate an issue, complaint ID '[protected]' , I am using this forum to escalate the issue

The E-mail communication received by ther service team after 20 days makes no sense at all... 'In your case for the booking ID NF[protected]free ticket) the booking date was 24 Dec 2012 and the travel date was 27 Dec 2012. Hence it is less than 7 days so we are unable to process your request.'

As I was told by the service team on call that the offer is valid for the same calendar year while booking for ticket 'NF[protected]' ... now they are saying that the travel date of the free ticket should be atleast have a gap of 7 days after the booking(which was not communicated earlier while inquiring about T&C of offer on call). That gives me a absurdly small window to plan my travel. This means that 24/12+7 days would be 31/12 or in my case no offer at all or just 1 day to avail this offer. from these nonsensical offers and communication MMT misgiuides its customers.
Please do not use offers on MMT. As for me, I will never use MMT again I have had enough.

Hello Sir/Madam,

I have booked 5 tickets from Guwahati to Mumbai via Delhi with through Make My Trip (www.makemytrip.com) dated 4th December 2012. The flight has been cancelled from the Airlines and I am yet to get the refund of the cancelled tickets. I am not getting any proper confirmation from this booking site and neither they are giving me any proper date for the refund of the same. I have been keep trying to reach them as well the Airline but none is giving me any assurance of my money. I cannot afford such a huge loss of money as I am not so reach to bear this. Kindly help me to get my hard earning money back.

Total amount to refund: Rs. 24565.00/- INR

Make My Trip Booking ID: NF[protected] & NF[protected]
Booking Date: 18-Sep-2012
Airline PNR: LMEHHK, KOPJWL, NYGEMZ (Kingfisher Airlines)
E-Ticket Numbers:
1) 090 [protected]
2) 090 [protected]
3) 090 [protected]
4) 090 [protected]
5) 090 [protected]

Let me know if need any other information.

Thanks
Rahul Mohan

1. I have raised a complaint with makemytrip that we have a confirmed booking(NH[protected] but hotel is stopping us to check-in to the hotel.

2. We were told by makemytrip executive that you will get the call within 1 hour. But we did not receive any call and moreover executive thinks that a senior citizen men and senior citizen women should wait on road for 1 hour to wait for call.

3. Also hotel staff misbehave with the senior citizens and have thrown their luggage outside the hotel.

4. Also hotel told us that MakeMyTrip have pending payment towards the hotel that is why they have cancelled the booking. Also they did not receive any payment for our booking.

5. I have also raised the complaint on 26th december 2012 with make my trip that hotel has call us for the cancellation of booking. After this makemytrip has send us the mail that your booking is confirmed and no need to worry but still we got our booking cancelled at the last moment.List of complaints I have raised are[protected],[protected],[protected].

6. Due to this we have to book another hotel at a very high rate.

7. Till now we have not received the booking cancellation amount.

8. Due to the conflicts between Hotel and makemytrip we have to suffer a lot.

9. After all these complaints I have raised another complaint on 28th December,[protected] and till now we have not received any resolution.

10. Why MakeMyTrip has listed such hotels on website?

11. Why proper actions has not been taken when concern was complaint was raised one day in advance?

12. Even after all these complaints on 21st Jan, 2013 we have called customer care of MakeMytrip again to provide the solution with our amount refunded on timely basis.

13. Still no amount is refunded.

dear sir,

this is piyush goyal from lucknow,.,..i booked a ticket from delhi to mumbai(flight IT-353) which was cancelled by the kingfisher airlines,.,.it was mentioned that the refund will be processed in 5 working days but i havent recieved any refund yet,.,the flight was cancelled on 20th november 2012 and the date of travel was 27th november 2012,.,i contacted make my trip customer care many times but they always say that the airlines has not forwarded the amount to them and every time gives me a date like after 15 days and a month and likewise,,.i urgently need the money sir,.,.so plz kindly see to it and try to get back my refund as soon as possible,.,.,MY MAKE MY TRIP BOOKING ID IS NF[protected],.,.


.,.THANK YOU,.,.

This is a serious complain against Makemytrip, Makemytrip promotes travelers and does not cross verify their details.
I had a scheduled departure from Indore to Pune on Jan 28, 2012 and my pickup point was hotel foodie, Dhamnod. The bus was scheduled to arrive at 9:55 PM IST. I was at the stop at 9:00 and tried to wait for the bust until 11:00 PM. I tried calling 4 numbers of the bus operator and they were all non – functional. I called up Makemytrip helpline on[protected].
The helpline assistant gave me an another wrong number of the bus operator – RAT RATAN Travels;[protected]/ 200. I called up helpline again and shared that they have provided me with the wrong number. The call attendee kept me on hold for 25 minutes and shared that they cannot connect with the operator and I shall arrange my travel according.
Makemytrip has tried to mentally harass me by asking me to arrange my own pick up at 12:00 am in the morning from a place I don’t know. The operator assured me they will take necessary action in the next 20 minutes. I have not received any call from them in last 24 hours and have not even been refunded back with the money, and I still see raj rattan travels booking at makemytrip portal.
I want to take a serious action against MMT where they organize fake trips and bus operators do not respond. I have paid my money and am not even reverted back, my call center issue Log number is[protected] and my ticket ID is NU[protected]. They have neither refunded back money nor called me back.

I booked a ticket through "MAKE MY TRIP.COM" for my journey from indore to madurai which consists of 3 flights connected from indore to mumbai , mumbai to chennai & chennai to madurai...

During booking, there was time gap of 40 mins at mumbai. Then there was change in arrival of indore flight at mumbai and further time change in departure of mumbai flight too for which i did not get any mail communication or call from them. Finally now i am not able to utilize the flights due to no time gap at mumbai. Last 3 days i made continuous calls but they were not able to provide any alternate options to me as well as now they are saying now there will be 50% cost cutting for cancellation and disconnected my call too.

This is very rude behavior without caring customers . This makes me not to use "MAKEMYTRIP.COM" for future requirements.

I request you not to go for "MAKEMYTRIP.COM" for getting cheated like this

MakeMyTrip Booking ID - NF[protected]

Thanks,
Chellaperumal

Hi,

I am Vishal Kapoor.

I had booked 4 tickets through makemytrip.com from New Delhi to Kolkata on the 12th January 2013 for Rs 2013(each) plus an extra charge of Rs500/-, total of Rs8552/- on Spice Jet flight SG-607.
The journey date was for 6th February 2013.The booking id is NF[protected]. The ticket was booked @ 8:57am on 12th Jan 2013.

However upon receiving the mail from makemytrip for the booking it showed my booking from Kolkata to New Delhi on 6th February 2013 through Spice Jet flight SG-219. I immediately cancelled the ticket @ 9:07am on 12th Jan 2013.
I tried calling makemytrip helpline @[protected] from 12th Jan to 15th Jan 2013. Either the line used to be busy or I was on IVR for 7 to 8 minutes everyday for 8 to 10 times that I called each day.
I finally got through on 15th Jan and spoke to Sumit and asked for a complete refund of Rs 8552/- or provide me with my original booking at no extra cost. Sumit confirmed that my case has been escalated and that I will get a call within 2 days regarding my issue and that I will get a choice either to have complete refund of Rs8552/- or a booking for my original ticket from New Delhi to Kolkata on 6th Feb 2013 or both.

My refund has been processed for only Rs 3552/- with deductions of Rs 5000/- { (1250*4) (1000 cancellation charge & 250 makemytrip cancellation charge) per ticket}

However till date I have not received any call or email regarding my refund status or a fresh booking. I have tried calling them again on[protected] but the line remains busy forever as usual.

Request your help in getting this resolved as my travel date is nearing.

Regards,
Vishal Kapoor

I am posting the grievance letter sent to makemytrip.Com which is self explanatory
dear sir/Madam
on december 05, 2012, I searched for a flight from indore to trivandrum(2 adults) on www.Makemytrip.Com and I was shown several results from which I booked tickets as my booking ID nf[protected]. The booking was for jet airways for the sector indore to mumbai and airindia express for the sector mumbai to trivandrum.
Indore to mumbai dep: 08.20hrs arr: 09.35hrs
mumbai to trivandrum dep: 10.35hrs arr: 13.00hrs
the time gap between the two flights was just 1hr 15 mins.
After the booking was done, I was surprised to see that the connection flight was from the international airport of mumbai (terminal2 sahar airport). The site never alerted/Informed me about from which airport I have to board my connection flight. This is misleading and sheer cheating of customer! when I contacted the makemytrip customer care for cancelling the second flight alone, they said that it is not possible and I may go on with the same as there wont be any issue in getting the connection flight from international airport as there is internal bus transfers inside the airport itself.
My flight from indore, landed at mumbai, at 09.45 am, december 20, 2012, which means I have hardly 5 minutes to get transferred to international airport and do the check in for the connection flight. I availed the bus service at the airport & they could transfer to the next airport only by 10.20am. When I entered the airport the officials said that, we cannot board the flight as the counters are already closed 1 hour before the departure, I.E, at 9.50 am. The air india officials present there told me that I will be eligible for full refund as I haven’t travelled and I will have to claim it via makemytrip as I booked it through them. I could get the next flight to trivandrum only by the next day which caused me several damages, both monetary and mental. The tickets were charged rs.24818/- For two o[censored]s for the next available flight. We had to stay in a hotel for that day at mumbai.
I contacted makemytrip for claiming the refund, who first replied me to contact the airline directly. If I have to take it up with airline authorities for cancellation, why I booked through makemytrip.Com, I could have directly gone to airline site directly for booking the flights. You people are taking the service charges from the customer and expect us to do all job ourselves? what rubbish is this? when I asked him to escalate the call to his higher authorities, he asked me to be online and went away for 30-40 mins putting me on hold @ roaming network. He came back and told me that he has escalated the complaint to his higher authority, but didn’t let me speak to him directly and said me that his higher authority will contact me back within 24 hours. Nobody contacted me back till morning of 22.12.2012. When I called them again today (22nd) morning the executive said that 24 hours is not yet over and saturdays & sundays are not working days, which turned to be wrong as said to me by a higher official later. Then the call was escalated the official was asking me the phone number and dates which I contacted them. He straight away said that refund is not possible as I have not called them. I entrusted my brother to call makemytrip on the next days of booking and don’t remember the phone numbers/Timing of call.

When I asked him about the fraudulent & misleading data given in the site that the timing between the flights is 1.35hrs while the actual time gap is just 1.15hrs, he said the following to me, which was disgusting & unwarranted.
1. You could have ensured/ Checked the timings of the flight & airports before booking the same.
2. You booked that ticket blindly as it was the cheapest.
3. You can go and lodge complaint anywhere.
4. Go to our site and read the instructions/ Terms & conditions thoroughly before booking any tickets.
I have recorded the call in my mobile phone.
This is a case of sheer cheating of the customer who believe in you particular service. I have been booking tickets through makemytrip for the last 3 years. I haven’t experienced such a situation earlier. You people shoudnt have displayed that connection flight which nobody in the world can catch/Connect as the time gap for getting in to the next flight is just 15 minutes, that too from the next airport which will take at least 20 to25 minutes.
I know very well how to claim for compensation from makemytrip for the entire episode. Currently, I am only claiming only the refund of my airindia express charges, I.E., Rs.11298/-
As told by the official, in my recorded phone call, I will wait till tuesday (25.12.2012)for a favourable reply for refund, and after that, I will lodge a complaint & claim compensation in consumer court for cheating the customers.
I am giving this in writing only to make a proof, so that you people wont ask me for the phone number/Time etc later.
On 24.12.2012, one mr. Samirkhan pathan called me on my mobile and talked to me and apologised about the happenings and he said that a favourable decision is expected within 72 hours. Even after 72 hours, no reply is coming from their side.
I lost rs.24828/- For the next flight ticket(next day,21.12.2012) from mumbai to trivandrum (spice jet sg275). I want rs.24828/- As compensation. Please note that the hotel rent for one day at mumbai and the mental torture are not included in this compensation amount.

On january 3, 2013, One Kajal Devi from their Customer Delight Team, called me and emailed me and confirmed that she is refunding me Rs.24828/- in next 5 working days. Today is 19 Jan 2013. Till now I have not reeceived any money back. When I called them again, they are responding like such things never happened. I have escalated the complaint to their Management, This is the response/auto reply which I get From their Side..
Dear Arun R,

Thank you for contacting MakeMyTrip. I appreciate and thank you for your patience and trust with us.

A reference ID[protected]
has been filed for your feedback.

I would personally review your message and will connect back with necessary action as required.

Warm Regards,
Rajnish Kapur,
Chief Innovation Officer,
MakeMyTrip.com

I know very well that no positive response will come from their side. Please help.

Hi,

I have booked two way ticket through Makemytrip.com with MakeMyTrip Booking ID - NF[protected] and Booking Date - Sat, 25 Aug 2012.
PNR - MWEYCL

Flights:
IT- 156
Pune ( PNQ) Thu, 08 Nov 2012, 18:35 hrs - Delhi ( DEL) Thu, 08 Nov 2012, 20:35 hrs

IT- 150
Delhi ( DEL) Sun, 18 Nov 2012, 09:00 hrs - Pune ( PNQ) Sun, 18 Nov 2012, 11:05 hrs

Flights got cancelled. I called makemytrip customer care multiple times but every time they said next 10-15 days.

I am a registered travel agent under Make My Trip portal. My Affiliate ID is AFF12199. I had a booking at a hotel named Mi-Casa in Shillong, Meghalaya through the Portal on 12/01/2013 for two nights starting from 14/01/2013 to 16/01/2013. The hotel and the portal has confirmed the booking. But when the guest arrived at the hotel, the hotel authorities said that they do not have any available rooms. After 1 hr or so, they have provided a room which is not satisfactory to the guest. Kindly solve the matter at the earliest.

I booked a trip through MakeMyTrip (hotel + flight) on 22nd Dec 2012 (booking ID NP[protected]. The travel date was 3rd Jan 2013 & I was supposed to travel with my wife & infant child. I got the mail confirmation of booking where that contained my hotel voucher & was written that the flight itinerary will be mailed shortly. When I didn't receive the flight tickets by 28th Dec, I tried contacting the company & raised my query online. Also I visited their Kolkata office, but didn't get any resolution. I also spoke to a representative in Gurgaon from their Kolkata office landline, but didn't receive any call back, as promised.
Suddenly on 2nd Jan morning, I got a mail from them saying "due to technical reasons your booking is not confirmed". My travel date was 3rd & I made all the arrangements. I had to re-plan & went to Thailand instead on my own, with my infant son.
My fault was I ignored the advice of two of my colleagues, who went through similar experiences. I trusted a company, who proclaims to be the best, but the experience was horrible. Want to let others know about this & think 100 times before doing any transaction through MakeMyTrip.

I had done hotel booking online thru MakeMyTrip
-On 18th Dec I got confirmation mail for my Hotel
Booking at Dapoli-Booking ID-IN 1212B12628
-On 20th Dec I got call from Make my trip team .They
informed me that Hotel booking not confirmed

-I was left clue less as there was no response from you despite my
repeated reminder mails.
-I contacted call center and registered the complaint thru phone

-Still there was no response from Makemytrip
-On 25th Dec I registered the complain online (Complain
no[protected]
-On 26th Dec I got reconfirmation from make my trip with
following words “Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm
the same.”

-I reached Hotel after 7 Hrs of journey on 29th Dec with my family and to my almost surprise there was no booking on our name.
-We contacted Make My trip but they did not do anything .Hotel Top in Town did not allowed us to stay in the hotel
-I demand INR 100000 for the harassment made to my family

Hi.
I have taken a package from makemytrip.com which covered Cochin->Munar->Thekkkady->Alleppey->Kumarakom as my honeymoon package. I would like to inform that in spite of me paying a huge amount of 42000, the trip was a horrible experience and was not at all worth the amount I paid. Below is my feedback for the same.


The Misty, MUNNAR Munnar
I was in the The Misty, MUNNAR for two days and my stay here was the most horrible experience in the whole trip. I was given room No 105. The room was not at all cleaned and cob webs and wetness due to water leakage was easily seen in the room. Though the room had a Geyser but due to faulty switch it was not working. There was no electricity connection in morning.The hotel was located at distance of 1 + hr from Munnar due to which I was not able to cover many sightseeing places. I had complained to Neetu Khosla (contact person from makemytrip) for the same. She assured me changed in hotel but it was not made.There was no one at reception to address the problems as well. The hotel had only 7 rooms and 3 staff. I failed to understand how this place is rated at all. Also I fail to understand that in spite of me paying a huge amount, why this hotel was even allocated to me.

Lake Queen Hotel , THEKKADY

The room (room no 202) allocated to me was not at all up to the mark. Following is the feedback of the room.
a. Room didn't had AC
b. The Room was very small and untidy. Toilet pipes were easily seen near the bed.
c. The bathroom door of the room was not closing.
d. The hotel didnt had room service.
e. No Wifi / Internet connection.
f. Hot water was not available all the time and was available for 3 hours in morning for whole hotel , eventually leading to cold water in those 3 hours as well.

Along the low standard of the hotels, I also faced following problems.

1. The hotel Misty Munnar was some 1 + hr drive away from Munnar and hence i was not able to cover many site seeing places in munnar.
2. At Kumarakom, I was given a voucher for paddy fields resort. This hotel was changed after the start of my trip. ( I have a voucher said BOOKING CONFIRMED in bold and highlighted letters. I think u guys confirm the hotel to customer first and then book hotel later)
3. At Allepey, my voucher said a confirm booking for one night but at JCT house boat, i was told that my booking is only for 3 hours. This caused lots of confusion and phone calls to makemytrip. The makemytrip IVR was down that day and Neetu Khosla shamelessly didn't pick my calls and later switched off her mobile.


@ Neetu Khosla

I am really upset with the makemytip point of contact Neetu Khosla . When ever I use to call her, she was not available in office and hence things used to get delayed for the day or two. I had to do 3 -4 times followup with her for a detailed itinerary and it was only on 16th( that is one day before my departure) i was having complete plan of my trip (which later changed when i already started my trip). Due to this I was not able to check in details about each hotel. During my conversation about Munnar, she suggested me number of her friend, who was helpless in solving my problem and suggested me to call toll free number. In such a crisis situation I was expecting a help and not some one who will tell me makemytip toll free number. When I started complaining about the trip, neetu stopped picking my calls and even turned her cell phone off. This is not a professional behavior. Also she promised some complimentary things to me like cake and decorated room which was no where to be seen.

Feedback from other of same trip.

I met Mr Sachin Gije and Mr Bento Sequeira during my trip. They have also registered from makemytrip. They were charged much lesser than me( Eg Mr Sachin was charged only 19K for the same trip) Also they were provided with a sedan Class taxi while i was provided with Tata indica.


In all with above trip, I am feeling cheated and overcharged. I would like to demand refund of my money as the trip was not at all worth it.The trip meant a lot to me as this was my honeymoon trip and makemytip took good care to spoil it completely. I have registered complaint on call as well ( Ref No[protected], Contact person Niharika) but i am yet to see any progress for the same.

I hope this complaint is taken seriously.

Thanks and Regards
Anurag
Booking ID: IN1211B08129

hi i'm Dharmesh Bhalala,
contect no-[protected]
Ticket booked with name dharmesh keshavlal bhalala
I tried to book tickets 3 times on 07-january-2013. I got errors after doing payments
1st time tried to booked from makemytrip then made payment from yesbank-amount was deducted Rs.15293
2nd time tried to booked from makemytrip then made payment from hdfcbank-amount was deducted Rs.15083
3rd time tried to booked from airindia website then made payment from yesbank was deducted Rs.14106
why this thing happened. This thing happened 1st time with me and only with your websites.
No internet connection was lost at that time. Rs.44000 was cut on the same day and tickets were not booked.
Who is responsible for this?
Hoping to reply back.

I booked an international flight ticket on 18th Dec 2012 thru MakeMyTrip(Booking ID: NN[protected]. During the transaction I applied a valid Deal Code (expiry: March 31, 2013) for payback, which was accepted by the system. I double checked and confirmed it through MakeMyTrip customer care executive if it’s instant discount (reflected immediately) or a payback before making the actual transaction. After affirming this I applied it and got a success. I was told by MMT executive to wait for couple of weeks for the payback to happen to my ICICI account but it didn’t.
So I called MMT customer care executive to know the status. To my surprise, I was told deal code is missing in their system, so cash back can’t happen. I’d a long conversation on this and MMT executive accepted such incidents may happen sometimes and can be rectified. I was told to send a screenshot of the transaction which I did. But as it went further, I was misinformed first about Deal Code being applicable only for domestic flight. Then again I showed them another link from official ICICI bank site for it being applicable on international flights as well.
First they tried to manipulate me with the wrong information and when it didn’t work they simply refused to payback.
Clearly MMT treat their customers STUPID and try to get away with lousy, misdirected information. With no cooperation on my repeated request I’m forced to write here a complaint.
They obviously don’t treat their customers well, whatever they may claim. I found ClearTrip more friendly, honest and pleasant.
It’s a clear case of fraud and I want justice.
(Note# MMT must have my recorded conversation with executive on the day of booking which I did moments before my booking flight. This serve as evidence that I indeed applied Deal Code)
-Mukesh

MakeMyTrip hotel booking was frustrating and waste of money
Hello,


I had booked hotel “Lake View", Ooty for two days using Make My Trip(MakeMyTrip Booking ID: NH[protected] and paid two days hotel rent in advance. I had reached hotel Lake View at morning 7.00am and the hotel receptionist told me ours is 24hrs check in, if check in at 7.00 am then you have to leave by 7.00am only or otherwise you have to pay 100 rs more for each hr + whole day tax. So waited till 9.00am and checked-in to the room.
For this hotel amenities mention in the make my trip website are not there like, there was no BAR, no hot water and even no towels, towels i asked at morning, hotel provided the towels in the evening when i am back to the hotel.
I have informed all these things to makemytrip customer care in the 1st day evening and customer care person also confirmed hotel doesn't have such amenities, so i told him next morning I will vacate the hotel and return my 2nd day money and customer care person agreed on this.

2nd morning 8.00am i left the hotel and i stayed in the other hotel. After onwards I am calling make my trip customer care regularly to get the refund amount, When i called mmt for 4 or 5 times, one of the customer mailed saying i will get my money back and here is the mail
Shruti Joshi <Shruti.[protected]@makemytrip.com>
12/20/12
Mr. Mohapatro,

Greetings from MakeMyTrip.

Your refund is in process as mail already mark to my concerned team. You will get your refund within 7 working days.

Regards
Shruti Joshi

Till today(5th Jan) i have not received any money and when i called CS, they says their team still investigating.

So never ever trust makes my trip, dealing with them just like talking to country side touts.
Interestingly whenever i called to CS, there would be message after sometime, we tried to call you but your mobile was not reachable. I dont understand for others my mobile reachable but for mmt how come it not reachable. Simply they are cheaters, never ever trust this site because I am sure they are knowingly delaying so you will forget after sometime and they need not to pay anything.

Thanks,
Jayaram
"

i have purchased ticket for my friend from make my trip 15/dec/2012 from hyd to dubai for the date of 20/12/2012 through my bank account when my friend go to airport they dont allow to him to baord they said my ticket is not valuable for fly in this ticket some mistake done by make my trip so they adviced me to contact me to make my trip when i contact to make mt trip they are not responding they refuse to hear me please help go to get back my many thank you and waiting for you reply

This the worst experience that one can have ever

i have mention my details below

Booking IDINW1208B00399 Voucher No.H[protected]
Booking Date August 24, 2012 Voucher Date November 24, 2012
Hotel/Service Provider Confirmation Number : Hotel Name : Estrela Do Mar Beach Resort
Guest Name : Abhishek Gupta
Hotel Address :
Khobra Vaddo, Near Babreshwar Temple,
Calangute Beach, North Goa Calangute
GOA
INDIA
[protected]
91-[protected]


When I was about to departure i came to know that my flight is late because of bad weather condition, so i called hotel regarding my pickup
And suddenly I was shocked to know that my booking is not there

i just called khushboo jain (who did my booking and all),and she said no need to worry you just reach there and everything will be there. now as I reach there taxi driver told me that you will be drop at JIOS DO MAR hotel instead of Estrela do mar beach resort,then I called to khushboo jain and she simply said we don’t know that where they (Estrela do mar beach resort) let people for standard rooms, JIOS DO MAR is a part of Estrela do mar beach resort. she was totally fooling us.
but i ask taxi driver that let me talk to there manager frist .than i talk to Mr. Karan at Estrela do mar beach resort and he said you have not been booked here till now i will manage some option tomorrow, then i was totally frustrated that my Booking Date August 24, 2012 and till 11 dec 2012 my hotel is not being booked. then i showed him all details and he let us stay in JIOS DO MAR of night of 11th of dec 2012

Now my first question is why MMTRIP and there employee are fooling us ,i need my money back as while booking i have mention in my mail with khsboo jain if Estrela do mar beach resort will not be there i will cancel my trip????

And other question is, same package was available in your website at 24000 rs max and she asks me to pay 33000.whyyyyyyyyy???
Even though i paid , now what happened with me

the person who booked all package is khushboo jain
her mail id Khushboo.[protected]@makemytrip.in
and her contact no [protected]

i have loged my complain in Make Mytrip.com on 17-12-12 and till now i keep on following them but no feedback.my complain no is(ref no) [protected]​00