MakeMyTrip India Complaints & Reviews

Dear sir,
I had made payment of rs 1200/- for booking of hotel at
Delhi.

Booking id :in1405b8s097107
Name :nisha vaishnaw
Date :16/05/2014


We had enquired with our bank and bill desk and they
Confirmed that the amount has been deducted twice.

When i contacted make- my- trip on 5 th june they thoroughly checked and

And told me that the money is lying with the accounts deptt and would get my refund within 96 hrs.

Now, 12 days have passed but i have not received my refund.
I again contact on 19th june and again received same reply from make my trip.
Kindly inform is there any provision to get penalty for delay in refund.


This has been my worst experience.

Kindly try to make refund of rs. 1200/ + penalty at the earliest.

I have booked two air tickets on Air India to New Delhi from Trivandrum for[protected] and back to Trivandrum for[protected] on[protected]. After getting the print out I realised that onward ticket was a transit flight. In the first screen it seems to be a single flight. Since the passenger is a lady and a reputed Officer in Central Govt. Organisation, not willing to travel in a transit flight. So I cancelled the onward ticket within one hour. But the cancellation fee charged was for two flights, which is very heavy for me. Double cancellation charges for single destination is injustice, please reconsider your policy and refund half amount to me. Expecting favourable decision . my e-mail address is: bertin.[protected]@gmail.com

Dear Madam/sir, Good morning, I am suppose to know the status of our Visa CRM REF:[protected]Europe Tour)/ BOOKING ID # IN1404B7S113670 In spite of my most arduous endeavor I am unable to understand the way of handling above tour package. Since you only insisted and guaranteed for the package, I like to approach all concern at the helm of affairs through you. Now you take the responsibility to let me know, what is the fate of my above tour Package. Pl also let me know should I cancel my ticket Jorhat- Dehi return journey? Your correspondances are attached for your ready reference along with my replies. On Saturday, 12 April 2014 4:16 PM, Anamika Singh <Anamika.[protected]@makemytrip.in> wrote: Dear Mr. Dutta, Greetings from Make My Trip!! Thanks a lot for giving us the opportunity to serve you. As discussed, kindly note that we have quoted you the cheapest possible rate for Europe, based on pre purchase of the hotels and flights tickets. Hence, we would be needing the advance payment to go ahead and confirm the booking for you as per below: TOTAL PAYABLE AMOUNT TO US: INR 2, 36, 076 (For both members including govt. service tax. Booking PolicyVisa Fee & Service charges are non refundable Ø No Refund will be made for any unutilized services provided in the package Ø Overseas Insurance Policy after issuance is non refundable Ø Passport Validity Should be minimum 06 months from the date of travel. TOUR PRICE: INR 1, 14, 500 + 3.09% Govt. service tax TOTAL PAYABLE AMOUNT TO US: INR 2, 36, 076 (For both members including govt. service tax. Advance payable to us to guarantee the booking: INR 2, 13, 500. In reply I wrote..on 13 th. April 2014.as here under Re: CRM REF:[protected]Europe Tour)From: "Dilip Dutta" [protected]@yahoo.co.inTo :"Anamika Singh" Anamika.[protected]@makemytrip.in Dear Anamika, I have gone thro your mail and its contents. Before sending money I wanted to know : It is described under Flt details as (1) 10th July Aeroflot flight Rome Delhi [protected] hrs. flight with 1 stop) whereas below you have shown as 10th July: Depart Amsterdam for Delhi. Pl clarify above. (2) Since I am supposed to send a big sum of money in advance, what risk I have to bear in case of any eventuality.I hope you will appreciate my concern. Regards, Dilip Kumar Dutta. Since you have guaranteed the package and insisted upon telephonically for sending my advance immediatly, so that prices do not escalate, I made the Bank transfer on 16 th. April 2014 with proof of sending. After that problem started, I could not contact any body responsible for my Package tour. Being obviously worried I wrote large no. of emails and failed attempt to contact responsible person for my Package. I even e-mailed to customer support on 12 th May as” I am yet to receive Money receipt and travel documents regarding my above booking. No IN1404B7S113670 My flight from Delhi on 02.00AM on 30th June 2014.Pl look into it urgently, as it may take some time to collect documents you may require for processing VISA etc.” Thanks, Dilip Kumar Dutta After lot of trouble on 20 th May 2014, Poonam Sharma and Pulkesh Kumar sent VISA form as attachment asked me to send Original Passports of me and wife, along with all required documents urgently to following Address: Pulkesh Kumar, MakeMyTrip.com, 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India. Accordingly I sent original passports and original and photo copies of all documents require on 23 rd. May 2014 by DTDC courier as it did not took time for me for I have almost made ready all documents after sending my money on 16 th. April, 2014. After sending above this time again I lost any contact with make my trip in spite of my e-mails and telephone calls. Then suddenly, one day on 30th May 2014 I could contact Pulkesh kumar through Poonam Sharma. To my utter surprise Pulkesh told me he did not receive any of my documents so far. Since I had the proof of sending and receiving by Pukesh Kumar, on 23 rd May 2014, I insisted upon him, he admitted of receiving the same. But he said the VISA form he sent was wrong and new form has introduced by Italy embassy, which he will send on 30 th. May2014 by E-mail along with address for me to send. But he did not sent the address and sent only on 2nd June 2014 after several telephone call. I was asked to send new Passport photo also proof of my retirement along with waiver declaration form. Since I have made ticket from Jorhat to Delhi at the instance of Anamika Shing for 29 th June 2014 and return on 11 july 2014, I was quite disturbed again, because no status report received so far till 7 june 2014. This e mail sent from Poonam Sarmah on 7 June 2014 after my no of E mails and telephone calls. I quote : Saturday, 7 June, 2014 10:01 AM From: "Poonam Sharma" Poonam.[protected]@makemytrip.comt "Dilip Dutta" <[protected]@yahoo.co.in> "Pulkesh Kumar" <Pulkesh.[protected]@makemytrip.com> Cc: "Alok Kumar Pandey" <Alok.[protected]@makemytrip.com> Full Headers Printable View Dear Sir, Thanks a ton for your coordination and providing us all the pending documents on time and note we have received all the documents and same are in order.We will be apply the visas asap and will keep you updated for the status accordingly. Thanks and Regards, Poonam Sharma | Senior Executive [protected] Ext.# 2553 | MakeMyTrip.com, 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India

I have received a quote from Make my trip for Amarnathji Yatra. I have sent emails for the receipt of the said quote. And i had confirmed the booking by sending names of people travelling in the evening. But in the evening after i send mail, executive called and said "sir i send you wrong price by mistake and you have to pay Rs. 12000 extra". And today morning i.e. on 15/6/2014 the said executive is saying that he has not received any mails from my side. This is an unresponsible behaviour and false statements from the executive. How can a booking quote be revised subsequently on confirmation of booking when there is no mention about it on the booking quote ?

My Make my trip booking ID is NF[protected].This is Spicejet flight dated 4th July, 2014 from Hyderabad to Varanasi ( one stop at Delhi) . Passengers are Navin Chandra Singh, Jayshree Singh and Apoorva Chauhan. Mob No.-[protected]. This flight has been discontinued by the airline itself. I had repeated telephonic talks with your representatives regarding the refund of full booking amount.I was repeatedly assured from your site as well as received a SMS also that the full booking amount of Rs.15, 455 has already been transferred in my account.However, the amount received by me is only Rs.10, 455.I request you to look into the matter and refund me the full booking amount.

I booked a trip to europe from makemytrip and i did online transaction of Rs. 41386 but i didnt get confirmation from makemytrip for successful transaction. I called makemytrip executive and ask about the transaction and she said that transaction was not successful, so i did it again and got confirmation from makemytrip for successful transaction. But after few hours i got confirmation from my bank that both the transaction were successful and insted of paying makemytrip Rs. 41386 i paid Rs. 82772. I registered my a complaint three months back to get refund of extra money i paid. But till now i didnt get any positive response from MMT.

I have booked four ticket for MUMBAI TO GOA as date 30.06.2014 and booked in INDIGO AIRLINCES( 6E181 & time 12:15 to 13:20 pm) through Make my trip web side.Payment paid by net banking and already deduct from my account but i not getting PNR number and ticket. My self DHRMENDRAKUMAR PARMAR and family member's three person.

Booking ID: IN1406B0S052727 Website fare at the time of making a payment: Rs.48813. Actual amount paid : Rs.54917 Executive name : Karan Malhotra Travel date: 30/16/2014 As a first time flyer, thought of taking help from the customer care while making a payment, called them and went through the entire process, i told the executive that i want to go with Rs.48813 which i have searched 5 minutes before, he searched and confirmed and went explaining the refund policy which i acepted and came up with a figure of Rs.54917 He generated a Booking ID, sent a link and i made a payment through the link. I recieved the confirmation and invoice which says the total fare inclusive of all, but no breakup such as refund policy which i opted, base fare, fuel taxes etc. If this is the case they can raise the invoice with any amount and cheat the customer which happened in my case. When called the customer service and explained my scenario, they simply say "Air fares change every minute" and the executive might have charged when the fare was high at that particular moment. Also, the customer support told me to submit the proof to [protected]@makemytrip.com that the price was Rs48813 at the time of payment. As a customer, I do not have a proof of the price at the time of payment as I trusted the site and its customer support, but i could take few images of the website which still show the price of Rs.48813, even after several hours after the payment. Infact, I was monitoring the prices on the website a day before the payment, on the day of payment and the day after the payment and the variation of the prices were very minimal around 100 or 200 with the actual price around Rs48813 . I understand that fares change but not the way happened in my case. I was also able to make a payment for Rs.48813 when i was paying through the website on my own on the day of payment and the day after. If this company has minimum ethics of doing the business, they should investigate into this issue and pay back the variation and take the necessary action against the executive who booked. Such people get a bad image to the company. As customers we do not have time to keep complaining/blaming the company unless we are correct. Had I gone through the website for making a payment I would have saved around Rs.5000. Reaching the customer support has costed me 5000, which is funny for the people who read this..

I have booked tickets or the date 7nd aug, 14, 12th aug n 2 nov 14 from lucknow to pune amounting to 3736 inclusive ST, for which the payment option was selected as 0% EMI option from HDFC.I checked with HDFC bank as well as your customer care that the 10.7% charged which has be leived has to be refunded back from Make My Trip.Can you please do he earliest and confirm back

Hi,

I sent below mail to Makemytrip management but there is no response from them.

We have booked three ticket from MAKEMYTRIP website for trip - Amritsar to Katra on 11th May at 10:15pm. We took bus from Hall Gate at 10:15pm. Bus was not neat &amp;amp; clean at all.For luggage bags, Yashika travel supervisor wanted more money from us as per no. of bags.We called on MAKEMYTRIP helpline no. but nobody had picked up a call. Then, we paid extra money to Yashika travel agency for luggage bags.


After sitting on slipper, we had identified, THERE IS NO AC CONTROL BUTTON IN SLIPPER &amp;amp; AC CONTINUES RUN AT MAX COOLING. We requested to bus driver/supervisor to low down ACcooling, They said " Bhaiya AC itna hi chalega, window open karlo agr thand laag ri ha aur band karuga to puri bus k ek sath band hoga.i.e. They don't even have AC control buttons in bus"

My question is to MAKEMYTRIP higher management - If you have unreliable group of bus service, why are you providing to us &amp;amp; make our journey worst. We were totally fed up from bus service provided by Yashika travels &amp;amp;
behavior of there staff as well.

After compromising whole night with high AC cooling, they took Rural &amp;amp; Under developed road route from Amristar to Katra which have all roads broken. Local traveler prefer small routes so that they can save fuel/kilometer from smaller route instead of avoiding National highway route from Amristar to Katra.

Hopefully, Your team are already aware from word "Customer Satisfaction", If someone booked Sleeper online &amp;amp; paid more money as compare to others, obviously they wants more comfort &amp;amp; reliable
service which make their trip precious &amp;amp; happier. But in case of our trip, MAKE MY Trip made worst journey ever in our life.

When bus reached on JAMMU at 4am (12th May2014), Bus supervisor come to us &amp;amp; said" Please go in other bus as we have less no. of passenger in current bus &amp;amp; take seat in other bus if you will get". We had fight with them as we paid it for this bus which continuously go from Amristar to Katra(Non stop) &amp;amp; why would i changed bus with my all luggage bags due to clubbing of 2 bus passenger in one bus irrespective of any
technical fault in bus. At the end we moved out from bus on Jammu &amp;amp; took local service from Jammu to Katra after facing harassment &amp;amp; misbehaved from Yashika traveler bus staff.


We will never plan our trip MAKE MY TRIP as there is no connection between travel agency &amp; MMT teams. Your team don't even know about service provided by traveler agencies.


Kindly help me to take my money back from MAKEMYTRIP Group &amp; also ensure, they will not do same thing with other customers.

Thanks,
Goldy

My name is Nisha Vaishnaw .we have booked holiday package from Make my trip on 9th may. we had paid 51362 including transport and hotel stay.

We have followed many times with representative Ms Kanchan regarding contact details of all hotel (houseboat ) and transport person. But the same was not provided even after many follow ups.
On 21 st May None of Transport person contacted us. after so many efforts at 10.30 am transport person contact us which supposed to pick us at 7.30 am.

Due to payment related issue between Make my trip and transport company, our cab driver halted the car near patnitop for 3 hrs in middle of the road. (where no facility of toilet and water).After so much followup with Ms kanchan(from make my trip) issue has been resolved after waiting of 3 hrs in mid of road due to that it delayed by 3 hrs . we reached srinagar at 2 am Night. As conatct details were not provided from Make My trip we couldnot able to locate the house boat we have booked even we have not received any call from houseboat person.

as there is no option left we have to avail another houseboat for which we had paid our own.

we had complaint the same incident to the representative Ms kanchan very next day.also complaint with make my trip for refund but till date i have not received any positive reponse from them.

we had paid 4500 to avail the houseboat.My booking id is IN1403B6S121476

Hi Sir/Madam, I booked my holiday trip with Make my trip on 19/05/2014 for Kerala. I paid 153000/- as a complement trip amount and promised I would get 3 star properties and just one 2 star in Rameshwaram. I was offered a route chart which says there would be maximum 3-4 hours journey in Cabs while moving one city to another. We were 4 adults and a kid, . My aged parents in law were also travelling with me and they made the trip miserable and terrible rather than memorable. I was all reliant on them while making the route chart as I am not aquainted with the south Indian route.. As per Itenary, we were supposed to visit Munnar, Allepy, kanyakumari, Rameshwaram and finally kovallam and then from Kovallam to Kochin Airport.. Since I was not awared about the route, I gave my consent. Then I got to know this route chart was not at all correct. I requested them to make it as From Munnar to Rameshwaram then Kanyakumari, then kovallam, Allepy and Kochin airport as it could have save a lot of time and my in laws parents would not suffer. I called them about more than 20 times but they did not respond.. They said hotels are booked and can not be changed as they have no rooms available.. I called few hotels however they all have vacant rooms since it was off season trip.. The worst part is the hotels were not upto the mark only Hotels in Rameshwaram and Kanykumari were some extent satisfying. Most of the hotel were worse than lodge where AC was not working.. Rooms were stinking and there were bed bugs and mosquitoes.. The lavatories were also not clean and room have damp patches due to leakage from roof.. It was a nightmare for us. Will send you few images I clicked from my phone later.. We had to travel 4 day for about 7-8 hours in the cab and not have any chance to visit places.. and we almost lost our flight the last day due to longest travel and had to board the flight without our luggage.. which we got the next day from different flight. I therefor request you to get me atleast 50% of my booking amount as they did not keep their words once they have the money.. Please do some thing so that such bad consumer services can be stopped and we are not made fool out of false promises. Regards, Amit Bhardwaj [protected] Booking Id No..IN1404b7s176338

Dear sir I was a loyal customer of your company since last 5 years but you have broken my trust by not refunding me for the booking I cancelled on 5th May having booking id- IN1404B7S233579, Aircosta from Bangalore to Chennai on 8th of May.I called up the airlines directly to cancel and dor refund I called your customer care on 5th May but I did not receive any message confirming cancellation refund. I got shock when called on 8th May, got to know that due to technical error it dint get cancelled and dey will cancel it now. I waited for 10 days as directef by your agent.But did not get the refund of Rs. 5868 after deducting Rs.2500 as penalty from Rs. 8368, so called on 19th May when I was tols to wait another day. But nothing happened so called back on 21st May and I was told to wait 4 more working days as case has been forwarded to account department. Again I called up on 27th May at 8a.m and was asked to wait for 4 more days but I requested to talk with the supervisor and after listening to my problem the supervisor told that he will call me before 4 pm with the solution. But I dint get call back so I called at 4 pm and was shocked to know that you do not have my bank details. What an excuse! I cancelled my return tickets as well with the same account details and got refund for return trip within10 days. And even if you dont have my account details why am I getting this information aftet waiting for 25 days? Anyways I agreed and gave my bank details through phone on the same day 27th May at 4 pm. I was told to wait for 4 working days. But no refund reflects from your side, so I called [protected]@ 10 am and I was told the same story to wait for 4 working days when I denied and demanded ro talk to supervisor I wss told he is not available and call back will be arranged within 2 hours but no call back till now . Now I would like to inform you that I am going to file a case against your company on harrasement and fraud if I do not get my refund within two days and before that I request you to revert back within today with valid reason of the delay and solution . Regards Salma Begum

i booked a urgent ticket yesterday night from make my trip the amount of ticket was 7649/- the ticket was not booked and they deducted the amount even a mail or message regarding it i m attaching my snapshot of bank account so that you can see the proof of it

I want to inform you that the money you supposed to return my brother Yaniv Levanda about his fling ticket from India to Bangkok have not been supplied correctly. On 18 February 2014 Yaniv Levanda order a fling ticket from your company and then he canceled it. However, after a few days he spoke with you and he got the promise that you will refund his 10, 378 rupe. Until now he apply to you over 4 times and nothing has changed. I am writing to ask you to please make up him soon and not to drag him anymore. I look forward to receiving your payment. details about Yaniv: the last 4 numbers of his cradit card: 5922 Email: [protected]@walla.co.il My Email: Sharon.[protected]@gmail.com Yours sincerely Sharon Levanda

I planned my visit to Vaishno Devi (Katra, Jammu) and opted for “Make my Trip” to book my bus tickets and it turned out to be a “NIGHTMARE” for me. This was the very first time I was using “make my trip” but I can assure you that this was the first and the last time... I faced so many issues that I m very much frustrated with the arrangements. Firstly, I booked my tickets for 25th May 2014 in “Swagatam Holidays” because I used their services in the past and they are quite a trusted name in bus services. However, on 23rd May I got a call from you customer care and he informed me that the tickets have been canceled due to some issue. I had no options other than asking for a substitute. My tickets were booked in “Shree Sai Nath Holidays” by your executive as a substitute. I expected same services from “Shree Sai Nath Holidays” which I was suppose to get in “Swagatam Holidays” but I SERIOUSLY GOT NOTHING. I booked 10 seats and here are the booking details PNR/Ticket Number: SA2J9J MakeMyTrip Bus Id: NU[protected] Bus Operator: Shree Sai Nath Holidays Bus Type: Volvo A/C Seater Executive Luxury (2x2) PNR/Ticket Number:M7E4QY MakeMyTrip Bus Id: NU[protected] Bus Operator: Shree Sai Nath Holidays Bus Type: Volvo A/C Seater Executive Luxury (2x2) The issues that I faced are: 1. No boarding location was provided on the ticket and when I called the operator (number given by you mentioned on the ticket) he was so rude to me as if I have taken money from him. I will quote him what he said “AAP LOG DELHI SE TICKET KARAKE AA JATE HO AND FIR HUMARA SIR KHATE HO”. After speaking to me rudely he gave me a number of another guy. Initially he didn’t’ picked my phone, I tried for more than 10 times but got no response. It was 5PM in the evening and my bus was scheduled for 6PM. He picked my phone at 5.30PM and had no idea about the bus number. I asked him to give me the bus number and in reply he said “Sir BUS NUMBER TO NAHI PATA BUT RED COLOR KI HAI AND RST LIKHA HAI AND JAHA AAP KHADE HO WAHA NAHI MILEGI” and he gave me a different location. Now my point is why I was not informed about the change in location and why I was not given the bus number. The language used by the bus operator was not acceptable. 2. I self-identified the bus as per the description given by the operator and boarded the bus. The second incident happened was quite strange. There was a guy who claimed that Seat no. 16, which was mine, is his and he also had a ticket with Seat no. 16 on it booked from “Make my trip”. How can 2 persons have same seat numbers? STRANGE... The same happened with one more guy, He also claimed to have Seat no. 15 which was mine, is his and he also had a ticket with Seat no. 15 on it. There was no operator to sort this issue out. The operator arrived at 7.15PM and the issue was sorted out. 3. The bus was scheduled to depart at 6.30 but it was departed at around 7.45 and there was no one to inform about the delay. The driver was there but he was only saying one line “Mai to naya hu mujhe kuch nahi pata” 4. No water was provided. I have travelled in many Volvo buses and everyone provided water bottles but this time nothing was provided. 5. The bus had no video facility. 6. The passengers were behind the bus driver to stop for dinner and the bus driver refused to listen to them. The bus was stopped @12AM in the night for Dinner. Who will eat dinner so late? We were so hungry but no one bothered for that. 7. Lastly, and quite interestingly, the bus I initially opted for “Swagatam Holidays” was there standing in the bus stand and departed @6.30 as scheduled. I need an answer from you guys now that why my tickets were canceled? I was tortured from all corners and I won’t let this go by. I need a proper explanation from you guys. I was tortured mentally. The above mentioned issues are more than serious and are not acceptable. I spent Rs. 12500 not to get tortured like this and ill-treated like this. I need answers to all my question.

I had booked a ticket on 22 Dec 2013 for a journey on mumbai mail on
18 Jan 2014 but the train was cancelled by the Indian Railways. So as
per being instructed by the makemytrip i had filed a TDR complaint and
was supposed to get a refund on 19 April 2014. But I didnot recieve
any refund and the page of refund status shoes approx refund Rs 0 as
of today.

PNR : [protected]

I tried to approach MakemyTrip but their repeated response was:
We would like to share some information with you regarding the filing
of TDR of your rail ticket is rejected by irctc because your journey
date was Sat, 18 Jan 2014 and you have file tdr on 19 Jan 2014.

Your help will be highly appreciated.

I book a train ticket on 10th May 2014 from makemytrip.com which cost me Rs.9508.109 (3A room for 4 persons).The train's name is Dbrt Rajdhani and no. :12424.The train is scheduled for 28th May 2014 from New Delhi to Guwahati.But my friends and I did not get the ticket.So, I want my money returned as soon as possible. My PNR: [protected]

Makemytrip.com lacks even the basic level of customer service.rip A flight that I had booked through them on spicejet was cancelled and I was informed by the airline. As a result I called MakeMytrip to make alternate plans. Here is when the problem started: 1. Makemytrip had no idea about the cancellation and kept telling me my reservation was confirmed. 2. We had to do a conf call with the airline to prove to Makemytrip that the flight has been cancelled and that we needed alternate arrangement. this required multiple phone call and hours spent. 3. Finally when Makemytrip caught up with the situation, I was told that the situation needed to be escalated and that I would get a call back from the supervisor. 4. Call never came and when I called back I had to repeat all the above mentioned steps. THis time around I told the service rep to document all of these steps so that It is there on my account and if at all some one else is involved I wont have to repeat all of it. I was assured that all was documented and that again my call was being escalated to higher manager so that not only they can give me back up travel plan but also see what can be done for me for inconvenience caused to me so far. Once again I was promised a call back. 5. 12 hours later the call never came and when i called again.. sure enough we had to start at step 1 where the rep kept telling me that my reservation was confirmed and all was good. NO surprise that I had to repeat all of it again.. 6. I am on call with them for last 1+ hour for the 5th time and I still dont have a solution. They have 0 customer service, poor internal tracking methods, [poor documentation and to top it all, no accountability. I would like them to absorb a portion of the costs that I incurred in order to make alternate arrangements. This will be for the inconvenience caused because of the poorer than poor customer service by Make my trip.

I booked a trip to Hongkong with ID[protected] I paid extra Rs 6500 to include 1 way tram ride to the peak and madam tussads. After reaching there I was told it has not been booked by MMT& they refused to take me on these trips . They said sky 100 was included which I DID NOT book...infact when the itinerary was sent to me, I had specifically called MMT to ask about this discrepancy but was told everything was included in the same...where as when I reached hongkong, they said nothing was included, only sky 100 was included & that day sky 100 was closed so I did not get sky 100 also !! when they knew sky 100 was closed on Mondays why was it put on my itinerary on Monday in the first place ?? there was no night market included, the guide just dumped us at a dirty Indian restaurant & left.I was told the dinner will be at my hotel so there was no transportation problem where as in reality it was in some area far away from my hotel which has no public transport connectivity, I had to hunt for taxi at night in rain alongwith my son in an unknown place . also in the hongkong city tour repulse bay, aberdeen fishing village were not done as promised in the itinerary by MMT...the guide was extremely rude, she (Candice) had a big ugly showdown with all o[censored]s at the jewellery factory where she told all o[censored]s to leave the tour and go on our own. and all this after having paid the entire amount in full !!...I had to pay extra $300 to enter the Madam tussads & could not do peak tram at all . also I was never told there will be a deposit taken at the hotel, they took $ 2000 at the hotel on check in, even though I had fully paid for all services in advance which put me in a difficult situation as I did not know about this & had not catered for this deposit considering $ 2000 is not a small amount !! the tour was late EVERY SINGLE DAY, the guides were rude & unfriendly, the pick ups were scheduled in all different directions, wasting almost 3 hours daily in just pickups, Candice even made fun of people who could not understand her accent, all in all a bad experience . I want a refund of the extra money I paid for the madam tussads & peak tram ... I have mails confirming all my statements !!