MakeMyTrip India Complaints & Reviews

I have been trying to book a bus ticket for the last 3 days on MMT. Due technical glitches from MMT I wasnt able to do the same. The customer care number is also unresponsive. Got a call back from some Shivam guy from MMT. He sent me a payment link. After the payment of 2404 INR. I haven't received the ticket nor is Shivam Answering the phone. Booking id: IN1402B5S038828. Complaint Reference ID[protected]. Shivam's contact number:[protected]. I really surprised how MMT can make online booking such an impossible task. Pathetic customer experience.

I have booked ticket but not successful generated because some error. But ticket fare debited from my account. Please refund my amount. details as under : Make My Trip Ref.No. NF[protected]P01 DTD. 10.02.2014 debit from Bank name : HDFC BANK LTD bank ref.no.[protected] AMOUNT - 11, 444.00 INR. REF. MOBILE NO. [protected]

The agency is cheating me by not giving my Refund.. Every time I call they put me on hold for hours and give answer as someone will get back me but I don't find any response proper so far. its more than 40 days and being an US Citizen I am really feeling helpless and cheated and I would like to goto US consulate and want to produce this case. If you do not respond I am going to go for compensation too

Hello I was a loyal MakeMyTrip international customer. But the service they provided when I had to cancel my booking with ID NN[protected] is disgusting. The refund is delayed by almost 2 months. There have been no updates on this and MakeMyTrip does not bother to tell me exact status. It is a huge amount for refund and I am suffering losses on the interest on it. I want makemytrip to tell me the date when I will get my refund amount. Reference Number Request Date Expected Refund Date Refund Amount IN1401R4S073257 Mon, 13 Jan' 2014 Mon, 20 Jan' 2014 Rs. 187967* Reference Number Request Date Expected Refund Date Refund Amount IN1401R4S073240 Mon, 13 Jan' 2014 Mon, 20 Jan' 2014 Rs. 105158* Regards Paritosh Gupta paritosh.[protected]@gmail.com +[protected]

I had booked 5 bus tickets thro' make my trip from Chennai for 6th January 2014 from Pune to Shirdi and paid on line on 27th December 2013. One day before I received a call from the bus operator that the bus is cancelled and I had to take a taxi from Pune Airport to Shirdi paying Rs.4, 100.00. After several follow-ups i got a ridiculous refund of Rs.300/- whereas it should have been around Rs.2, 500/-. My mails have not proven effective. Can anyone do something about this. Is this how Make my trip makes money? Is there anything we can do to prevent such dubious tour operators? I am fed up and hoping to see a solution somehow. Ganesh Narayanan

Horrible bella express at pattaya.



I have booked thailand holiday from make my trip, and
Booking id : nl[protected], three days
Back i returned back from thailand.



My experience with the hotel bella express at pattaya, is
Horrible, it is rated as 3 star by make
My trip, but we really believe it is not
Fit to rate as even single star. Rooms r
Very very small and they have accommodated 3 persons in a single room.





The staff r very misbehaved and rude, especially a big fat
Arrogant reciptionist is speak to the customers very arrogently.



But hotel howard square place is good and up to standard.
This is one good thing happened in the tour.

My sincere advice to the make my trip is, just drop this hotel from booking further.

When we book holiday package the main intention is not to take unnecessary botheration of booking tickets following up with hotels and stuffs, but it seams that I chose a wrong organization. After booking a 3nights 4days Thailand Package with MakeMyTrip.com, I think I have wasted my money. They haven't provided with a receipt till now. Their back-end process is the worst in the industry. Try calling to the call center they will say they can't do anything. Poor chaps are paid to get scolding, they are basically punch bags, where customers take out the frustration of being kept in dark. When you plan your holiday in 3 months advance, you expect the agents to take care of the bookings and all well in advance. I don't have a confirmation of itinerary, neither have the booking details of the Hotels. All that you say over call is of no value. You are really giving sleepless nights, if this is the process then you should have informed me, so that I won't have gone for the booking. It seems like MakeMytrip.com has the worst standards and process when it comes to executing a travel booking. You have repeatedly made false claims and promises of call back, intimation mails and booking receipt. I would request MakeMyTrip.com to please direct your incompetent back-end team to stop harassing me and send the details of the booking. I request all the viewers to stop booking any tickets from MakeMyTrip.com if you want your vacation to be smooth and comfortable and according to the plan.

Respected sir, I have booked a ticket buy http://www.makemytrip.com/ online and when I reached to station they told that their bus was cancelled and that your money will be transferred to your account but I called them many times by emails and by phone they also said that it takes time to refund but I tried for one month and they did not refund. NU[protected] this was my transaction id and XLKO[protected] this was my ticket no.. I have also that ticket and complaint receipt that i have complaint two months earlier..

I booked a ticket through net makemytrip for Mrs.GIRIJA MENON on 23.01.2014around 23.00hrs. from MUMBAI to CHENNAI for 14.04.2014 departing at 12.30 hrs. . After going through all formalities of net banking at the end i get an information that booking could not been done but at the same time I get an information on my mobile that an amount of Rs.2962.00 has been deducted from my Account.The mobile says debited by Rs. 2962.00 for CITRUS-[protected]/MAKEMYTRIP [protected]/Thru Net Banking-ref.[protected]/01/2014 23.14 Indian Bank. I would be very thankful if the above amount be refunded back to my Account at the earliest as the ticket has not been booked. I would like to bring to your notice that next day 23/01/2014 a booked another ticket for the above person for same date by Spicjet departing at 11.00 hrs and it was booked. You have my E-mail: [protected]@yahoo.co.in, so please do the needful as mentioned above at the earliest MOHAN MENON

I was supposed to fly from Cochin to Bangalore on 8th Jan 2014 morning by Spicejet - Spice SG245 (Cochin to Bangalore). I had booked the ticket through make mytrip (http://www.makemytrip.com/, MakeMyTrip Booking ID NF[protected] & eticket no AYVV4X).

Since I was taken ill and couldn’t make to airport in time, I couldn’t take the flight and had requested Spice to cancel ticket bearing Airline PNR AYVV4X and asked for refund. Later vide Reference: CR/278836/2014, Spice had informed that as per SpiceJet’s policy the amount on a No Show ticket is forfeited and only the unused taxes are refundable. They further informed that they have refunded the amount of Rs 225 paid towards the passenger service fee to the agency account.

Since no refund was forthcoming I took it up with make mytrip they have now informed vide Subject:Reference ID: [[protected]] NF[protected] that

“As per our concern team refund received from airline is INR 225/- only. Also, INR 500/- is makemytrip fee. Therefore, we will not be able to process the refund for this booking ID. We apologize for the inconvenience caused”

I don’t know how they can appropriate refund due to me.They had already taken teir due at the time of booking. This amount wouldn’t have gone to them had I flied.

Hope you would intervene and get me my rightful refund.




Sushil Chandran B
709, Sunny Palace
Edapally
Cochin 24

I had booked Unique Swiss package (Switzerland and France) for my honeymoon almost 3 months in advances. I booked it on 15th of December 2013. I paid booking fees of (Rs.78, 000) immeditely on the same date and assured by makemytrip that my file will be processed by operation team within next 2 days and they will call and inform whatever information required for schengen visa and other formalities. But no call or emails from them in next 1 months.

In my case, I am working in Oman and going back to india permanently in last week of January. All these information has been already provided to makemytrip while booking this package.

After following up with them for 10-15 times, I finaly got call from them after one month (on 15th January) and to my shock, I have been informed that I have to apply for visa from Oman itself as per schengen visa rule.Now my stay in Oman is less than one 10 days and my company has already been in the process of cancelling my local visa, Its impossible for me to apply for schengen visa from Oman.

Now even if I apply for swiss embassy in India for visa, I am not sure whether I will get visa or not. Further makemytrip has shared their policy with me that if visa not provided by embassy for any reason, then they will cancel 100% my booking fees.
I don’t understand where is my fault here and why I have to suffer? Things would have been different if they would have informed me long time back when I booked this package and visa will be with me by now.

I have asked for refund of booking fees one week back and still not getting any proper reply from them. They are avoiding my call and not replying to my emails. This is harrassment from makemytrip after they spoiled my well planned travel plans. Makemytrip is fraud company and cheaters. They want to pocket my booking fees and deliberatley delayed all the formalities for my visa processing.

Ajay C
+[protected]

I am captain rohan khisti from pune . I had got my honeymoon booking done through make my trip to kerala from 03 jan 2014 to 8th jan 2014 . The initial stay at munnar thekady and allepey was good . Then we arrived in kovalam and we were shocked to see the hotel which was given to us . We reached there at 12 pm on 7th jan and we were made to sit in the hotel till 2.30 . At 2.30 we were told that the rooms are not vacant and we will have to...

We have booked a package Trip of Delhi-Manali-Shimla-Delhi where we will be celebrating our New Year Eve in Shimla confirmed hotel booking by MakeMyTrip. When we arrived at Shimla on 31st Night there was no Hotel bookings made by MakeMyTrip. As we had the Hotel booking confirmation voucher by MakeMyTrip but Hotelier did not entertained this as they did not get any information from MakeMyTrip.
We were 2500km away from my hometown not knowing where to go and whom to approach? We were wandering in the cold chilled night with a kid looking out for an accommodation to spend that night. We were fully tired after 10 hours’ drive from Manali to Shimla and MakeMyTrip made us to wander in the ice cold windy night with kid asking for food. There was no support given by MakeMyTrip to us and we were all alone on the lonely roads in the night. Shimla was fully packed that night due to New Year Eve and we could not get accommodation anywhere. We got hold of a broker and somehow got a hotel to stay 30km away from Shimla. They did not give any written bill or any other facilities than just to spend the night.
The worst part is MakeMyTrip denies to refund the amount what I beared on that night to get that Hotel.

Don't ever rely on MakeMyTrip for any Holiday bookings. Don't believe on MakeMyTrip for your Hotel bookings and travel. Have a plan B. Best avoid MakeMyTrip. You don't know what pain we have gone through that night where all others are enjoying the New Year party.

Had booked round trip ticket on Makemytrip.com. wanted to cancel the return leg Cancelled the return leg with Airline basis instruction from Makemytrip Have been following up for past 2 weeks but not refunding the amount. Also on website the refund amount is showing as cancellation charges and vice versa. Refund was to be processed on the 14th but has still not happened. Every time i call customer care they say they have escalated to their team and the processing will happen in 4 days. I am being taken for a ride

Dear Sir/Madam,

Subjected above is the issue created by Make My Trip. I have made booking for mentioned trip costing INR 1, 19, 375 through Make My Trip which has been cancelled by them when I contacted with Ms Shikha Tyagi (Executive - Outbound Operations) a day before departure of flight from New Delhi. They have given excuses like they were unable to contact me for Visa when my mail was active and right after that we tried mailing each other & was able to receive & send messages in corresponding mail boxes, Resulted into cancellation of my trip. As it is clear that negligence is from Make My Trip, they have back charged me cancellation charges for the trip amounting INR 20, 000 on 08.11.2013 & rest of balance amount has not been refunded yet after reminding them plenty times.

With Regards,
Swasten Shukla

MakeMyTrip Booking ID: NF[protected]
I HAD BOOKED A TICKET IN THE JET AIRWAYS FLIGHT 20.20 HRS (14TH JAN)
AND I WAS ISSUED A GO AIR TICKET FOR 7.30 FLIGHT

AS PER REQUEST FROM THE CALL CENTER EXEC I HAVE CANCELLED THE TICKET BUT THEY REFUSE TO CONFIRM IF THE FULL AMOUNT WILL BE CREDITED

I had deposited rs. 10, 000 for opening b2b portal with make my trip on dec 28th 2012, but since then im following up through emails and local offices of make my trip, i have not received any response, neither my b2b portal is opened nor the money is refunded, i provided all the documentary proofs such as chq. Deposit slips + account statements. But still no replies.

My booking ID is NN[protected]. When I booked the flight, I was not made aware that i had to pay the cost for switching airport at new york for a schedule from Mumbai to Omaha (US). The cost of changing arports at New york is as high as 100 USD with taxi and inconvenience of moving around international luggages. i would like this to be brought to attention of consumer redressal forum in makemytrip first before taking elsewhere. to me this is unfair practice, since true cost of moving from point A to B is not presented. I can be reached at +91-[protected].

Booking ID NN[protected]. I cancelled the flight about 20 days ago. I was promised a refund amount of Rs. 57000/- (approx). But I still do not have the money. I have contacted their customer care over 10 times, just to hear that my complaint will be resolved in 72 hours. Several 72 hours have passed since, but I do not have my money.

I am forced to post my compliant here against MakeMyTrip as no response received from 10th Dec 2013 for my refund request.
I see better response here in this site from Make My Trip surprisingly, and no response from compliant web link of MakeMytrip.com. Our booking id IN1309B9S182320 & Compliant lodged Reference ID is[protected] on 15th Dec.2013 and no response till today in spite of escalating to upper levels my self. Today I have escalated to top most Management level. and waiting for response. We had booked Dubai city tour as part of package but local agent refused saying this was not booked by make my trip on our behalf. However we had had made full payment with the city tour included as part of Itinerary. No response our reply on this query since Dec 10th on the same. This apart form the mental agony suffered during coordination with the MMT agents 2 months prior to departure. Below is the break up actions from my side during past 3 weeks or more.
Waiting for response from makemytrip team since Dec 10th for my query.
Waiting for refund as per query[protected] since Dec 15th 2013.
Waiting for any response from [protected]@makemytrip.com from Dec 20th.
Query[protected] was escalated by myself on Dec 23rd after no response.
Waiting for for response from Customer delight team since Dec 23rd but no response.
Today decided to escalate to next level I guess Management level as per Step 4.
Hope someone from MMT responds.