[Resolved] MakeMyTrip Shiftthoughts Voucher — cheating while selling the Shift Thought voucher

 
15 Reviews
 Nivedita Roy
We bought shiftthought voucher which can be used for domestic holiday travel by paying Rs 6500. Following are thed details

Voucher Number: 001060 (MMTSTJUL6k)
Name of the Buyer: Nivedita Roy

They told that availing this, we can redeem this voucher for booking upto 9000 Rs. Their agent also repeatedly told us that this voucher can also be used for air travel booking. Now when we tried to redeem the voucher for air travel booking they are denying the fact and saying that the voucher can be used only for hotel booking. I request to lodge complain against them and aware the customer not to fall in their trap.

Below is the chain of mail floated between us


On 12/3/09, nivedita.roy@wipro.com <nivedita.roy@wipro.com> wrote:
Hi,
As per the mail mentioned below I request you to take up an action immediately or I will be forced to drag the case to the consumer court.Its really shocking that a reputed association like Make My Trip is playing such games with the regular customers.As intimated to you before also that your representatives has been continuosly communicating me the same thing that I can use the voucher for both hotel as well as air tickets. Now when I am planning to use the same they are telling me a different story that I can use it only for hotels.And the funniest part is that one day before they told i can use the voucher for both hotel as well as air tickets and next day the new story.I request you to educate your representatives well ahead before selling such vouchers so that the innocent customers doesnt feel traped at the end. I dont know why this sort of big communication gap among the representives but I cant delay my holiday plans because of your mistake.I am really depressed with the sort of cheating you are making to your regular customers and request you not to test my patience anymore.
So either you book my holiday plans accordingly along with the fare or reimburse my entire amount asap.I want a quick action as I dont want to pay for your mistakes and above all the flight prices are going high everyday.

Thanks And Regards
Nivedita Roy




[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.Banchhor@delphi.com]
Sent: Tue 01/12/2009 19:17
To: suren@shiftthoughts.com
Cc: Kusum Lata; NIVEDITA ROY (WT01 - BANKING & FINANCIAL SERVICES); mmtselect@shiftthoughts.com
Subject: Dispute over usage of shifthought voucher




Hi,



We bought Shiftthough Voucher by paying Rs 6500 (approx). The details of the transaction is as following



For your reference Voucher Number: 001060 (MMTSTJUL6k)

Name of the Buyer: Nivedita Roy

Credit Card used: [protected]



At the time of selling, your representative told repeatedly that this voucher can be used also for Air Travel Booking.



Since yesterday I am trying to use this voucher for my upcoming vacation. I talked to various people on your toll free number and no one is having any clear idea about the usage of this voucher. Till yesterday I have been told that I can use this voucher for air ticket booking as well but today I have been informed that I can not use this for air ticket booking and it is only meant for hotel booking.



As a responsible merchant, I request you to go back and listen to the conversation which your representative had with us in which he repeatedly told that we can use this voucher for air travel booking as well. While explaining the terms and condition also he emphasized again and again that this voucher can be used also for air ticket booking.



I am unable to understand now, is this thing happened by mistake or this has been done intentionally as a market strategy of selling this voucher more and more.

In both the case we are the sufferer.



I am sorry to say, in this circumstances and terms and condition which you are imposing on us now, we do not want to use this voucher and we want full refunded of our money. If you still want us to use this voucher then as it has been explained to us by your representative while selling this voucher, we want to use it for air travel booking as well.



And in any case if you feel yourself unable to fulfill this request, I will be forced to take this matter to consumer court.



I am expecting a prompt reply and a quick action because I don’t want my vacation planning to be hanged.



Yours sincerely

Prashant








[protected][protected][protected][protected]

From: Kusum Lata [mailto:Kusum.Lata@makemytrip.com]
Sent: Tuesday, December 01, 2009 6:05 PM
To: Banchhor, Prashant
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey







Dear Sir,



Greeting's from Makemytrip



Kindly re-check the terms and condition of the voucher as this voucher would be valid only for domestic holidays excluding air travel.



We apologies for the inconvenience caused.



Best Regards,




Kusum Lata

Extn 2635

MakeMyTrip.com
103 Udyog Vihar, Phase I, Gurgaon 122 016, Haryana, India
Toll Free: Toll Free:[protected]All Major Operators) ,[protected]MTNL & BSNL Phones)
E-mail: kusum.lata@makemytrip.com
Visit us at: www.makemytrip.com











[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.Banchhor@delphi.com]
Sent: Tuesday, December 01, 2009 5:11 PM
To: Kusum Lata
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey

Dear Kusum,



I think, I am not making this clear to you. I bought this voucher paying Rs 6500 not to spend it on my luxury.

As you told in your mail, if I have to use the online booking services why for God I would have called you. I called you because I wanted to use this voucher.



While selling this voucher your representative did not make this clear that if we are going to use this voucher, your company will be selling the ticket on higher prices neither this is mentioned in the voucher any where.

Do you understand the fact that by doing this, your company is committing a crime of fraud of cheating me.



Kindly give me the direct contact details of the person (your manager or anyone) who is responsible of handing this Shifthought voucher encashment.



Kindly do this at your earliest,



Yours sincerely

Prashant




[protected][protected][protected][protected]

From: Kusum Lata [mailto:Kusum.Lata@makemytrip.com]
Sent: Tuesday, December 01, 2009 1:36 PM
To: Banchhor, Prashant
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey







Dear Sir,



Greeting's from Makemytrip



Kindly note that we have cross check with the concern team and like to inform you that deal is available for online booking only. We request you to kindly book the same online on makemytrip website.



Best Regards,




Kusum Lata

Extn 2635

MakeMyTrip.com
103 Udyog Vihar, Phase I, Gurgaon 122 016, Haryana, India
Toll Free: Toll Free:[protected]All Major Operators) ,[protected]MTNL & BSNL Phones)
E-mail: kusum.lata@makemytrip.com
Visit us at: www.makemytrip.com











[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.Banchhor@delphi.com]
Sent: Tuesday, December 01, 2009 12:07 PM
To: Kusum Lata
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey

Hello Kusum,



I need to book the tickets ..can you please let me know what is happening ….



Prashant






[protected][protected][protected][protected]

From: Banchhor, Prashant
Sent: Monday, November 30, 2009 8:07 PM
To: 'kusum.lata@makemytrip.com'
Subject: Flight fare discrepancy in kolkata to Dibrugarh return journey



Hello Kusum,



As per our discussion, I am sending you the details, the trip_details.JPG tell about the total fare and the final_charge.JPG is the visa verified stage after which the tickets get booked. Looking into it you can clearly see the discrepancy in two fares which you told me and which your site is showing me.



Can you please resolve this issue and contact me at your earliest.



Thanks,

Prashant

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Regards,
Suren

Keep Walking......
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Complaint marked as Resolved May 10, 2017
Verified Support
MakeMyTrip India Customer Care's response, Dec 07, 2009
Dear Ms. Roy,

This is with reference to your post above and your subsequent communication with a Shift Thoughts consultant.

As shared with you, from the details of the Voice Log of your conversation when purchasing the coupons, it is evident that it was communicated to you that the coupons cannot be redeemed against airfare. This is contrary to your claim. If you would like us to send you a recording of the Voice Log, do let us know an email address for receipt.

As per the Terms & Conditions of purchase, since you were trying to book a holiday with hotel and airfare included, the coupons cannot be redeemed.

We look forward to plan your holiday and await a call back from you as committed on Friday.

Regards,

Devika Khosla

MakeMyTrip Care
Verified Support
MakeMyTrip India Customer Care's response, Dec 11, 2009
Dear Mr. Sethia,

With reference to your post and subsequent communication with a Shift Thoughts representative, we are treating your case as resolved.

I trust this is as per your satisfaction.

Regards,

Devika Khosla

MakeMyTrip Care
Complaint comments  14 Comments     Updated: Share0Tweet0Share0

Comments

This is a complete open cheating done by them. Its disgusting to see that reputed company like makemytrip is also associated with them. Crime done in cold blood.
I have also been a victim of the same cheating from shifthoughts vouchers by makemytrip.com
Why don't we take up a collective court case against them, otherwise this will keep happening to other innocent citizens also.
Regards.
Shailesh Sharma
Dear Sir,

This is with reference to the Shiftthoughts Voucher sold trough Make My Trip.com My voucher No. is 000363 MMTSTJUL6K VALID UPTO[protected]

When the agent called me he promised me the following.
1) 7 Days Vacation at any 5 star Hotel in India ( affiliated with MMT)
2) 2nd AC Return Train ticket to the desired destination.
3) AC taxi from Station to Hotel and back.
4) AC taxi for local sight seeing
5) Food and Beverages, Juices, Chocolates everything included.
6) Free MMT Membership Card at no extra cost.
7) Free male and female watch.
8) After paying Rs.6616/- I will have to pay nothing at the hotel for my stay and food.

I would like to inform everyone that I am very badly cheated by MMT and they have made a fool of me. When I received the voucher, I got the shock of my life. I came to know that the value of the voucher is only Rs.9000/- and that will be adjusted against my package which I book with them.

After this I sent them many emails trying to clarify the matter, but got no reply. Then I started calling to their helpline number [protected]. Then I came to know the facts of the voucher. When I told them that I was promised something else they said that I would have misunderstood. I talked to their Customer Executive Ms.Sneha. For the first few days she tried ot prolong the matter, but then she told me that she will hear the call log and inform me whether I am right or wrong. She never called me, but I kept my follow up. Then she forwarded my call to Mr.Samir (Manager). He also did the same. But 2 days ago Sneha told me that there was a mis commitment made by their agent and he has been terminated and my money will be refunded.
But they also told that they will give my the call log. Now Mr.Nikunj (Manager Operations) has told me that the call log is for internal purpose and he cannot give it to me.

This shows that they have surely cheated me and that is the reason they are refunding me the money. The reason I am writing this is, I want to know how many people have been promised the way I was and how many were cheated and money collected. If MMT feels that I am wrong then they give me the call logs and prove that I am wrong. If they prove that I will not use the voucher and also not take the refund.

PLEASE SOMEBODY HELP ME

Jignesh Shethia
+[protected]
+[protected]
Dear Jignesh,
They seem to be the cheater of the highest order and doing their job quite comfortably. It seems that makemytriop.com is a party to this fraud and they need to be taught a lesson of their life. I am a victim of similar cheating. I paid Rs. 7720/- for a three night and 4 days package at Goa including travel, boarding & lodging in a four star hotel, taxi for site seeing and other facilities for which I will not have to pay anything extra at all. They only will get my travel and holiday bookings and send the tickets and vouchers to me. What I actually got were simple redemption vouchers of Rs. 7000/- for domestic holiday and of Rs.10, 000/- for international holiday which I never asked for nor intended. The agents who promised me all this were Mr Rakesh Mittal and Mr Kshitij. They have disappeared now from the contacts of the agency and it is only Ms Neha who always picks up the phone and never extends any help. One day Mr Sameer also spoke to me and said he will look into my grievance but did nothing. I am disgusted and seeking any help from anybody who can help me and fix these cheaters. Is there any forum in this country which can hold them accountable and answerable? PLEASE HELP ME.
Thanx.
Shailesh Sharma.
This is completely a new sense, and all for all this MAKEMYTRIP is responsible. They are the only one who give our records and information to these vendors, for promoting this type of business.

Will like to thanks evry1 who wrote entry above, as I got to save my money seeing your comments here.
Yesterday itself i paid 7720/- for great indian festival tour offer.I transfered the amount through net banking and infact at that time when i opted that offer i was very happy that i made a good deal.After reading all the above complaints from so many customers, i really ashamed of what i have done.Being educated persons if we get cheated by them, what about the remaining people who does not know how to follow up to get their money back.

Now, the question is not to get our money back, but to do something to protect other people from suffering the same.We have to fight in a perfect way such that we can drag that company to news and electronic media such that all people must be aware of that and no body gets in to the trap laid by SHIFT THOUGHTS CONSULTING PVT.LTD AND MAKEMYTRIP.

Iam very excited to do something, not to get my money back but to help the rest from being cheated.

Simply by posting the mails we wont get solution for this.Let us do some thing different such that we can drag the companys on to road.This is the first time i have ever been cheated and i dont know the approach what shall be done to make it a big issue.If any body knows the way please guide me.

If anybody has a suggestion, please come up with that.

Mobile No. [protected]
Mail:arkaydk2002@yahoo.co.in
Dear Sir,
I am also facing the same problem.

MMT SHIFTTHOUGTHS Consulting Pvt. Ltd. have also cheated me.

We must take some legal action.

Regards,
Balwant Sharma
[protected]
Dear Sir

I am also facing the same problem. If anybody is filing a combined legal action please do let me know. I would like include my name as well in petition.

WE MUST TAKE ACTION.

Regards,
Anand Gopalkrishnan
+[protected]
You can reach out to [censored]houghts owner .
Ankur - [protected] begin_of_the_skype_highlighting        &...
He is leaving in the gurgaon (Haryana), India
I also faced the same problem.
Hi,

I have also got cheated be thease people and wanted to book a hotel in frankfurt. They said I have to pay almost double of amount showing in makemytrip website. They said amount in makemytrip website is discouted and for shiftthought vouchers this discount wont be applicable. In addition I have to book sightseen which is mandatory.

T
Regards,
Amit Joshi
meetjsh@gmail.com
The same thing happened to me today. I have got a call from SHIFT THOUGHTS CONSULTING PVT.LTD. They were claiming the same offer from make my trip.com. They give me the same account number AXIS BANK, Account no.[protected] amount Rs.6, 616. After transferring the money to that account nobody called me back. The concerned person told me that I will be contacted within 5 minutes after transferring the money. This is disgusting. They should be punished for this reason. They are making the whole system unreliable.
Make my trip .com has cheated me in the name of shift thoughts vouchers. Without my permission they deducted a sum of rs 6617 from my credit card by means of IVR System.
Please help me to get back the money.
There is another fraud company folated called the 'CLUB LEISURE'. I have been cheated . Please beware and get them to book !
SHIFTTHOUGHTS CHEATER ...THEY CHEAT & I LOSS MY 6400 RS ...

PLS ANY ONE TELL ME TO HOW TO RETURN MY MONEY

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    MakeMyTrip Shiftthoughts Voucher - cheating while selling the Shift Thought voucher