MakeMyTrip India Complaints & Reviews

Hello Madam/Sir,
I recently booked tickets to-fro to Goa from bangalore thru Makemytrip.While going, the ticket was in SpiceJet.After reaching bangalore airport, spicejet told us that only 2 adult tickets were done but the baby's ticket is not done and we have to buy ticket again.We had received the PNR numbers for all 3 tickets but Spicejet said that we have not received baby's ticket.Since there was no time, we had to buy ticket again for our 1 1/2 yr old daughter.We dont know whose mistake it is.Whether it is SpiceJet or makemytrip.Who do we go and ask for reimbursement???Any one with similar problems??


Amitha

After innumerable calls to makemytrip customer care (which stands always clogged with traffic), I find the site the last hope for revival of my lost / nearly-lost, money / hope of availing tickets.

5 days back I have booked an airticket (Hyderabad to Kolkatta) from their website, and leave alone the receipt of paper tickets, I am till date eagerly awaiting the receipt of PNR / other confirmation from their end.
br...

i tried to book international tickets .the site was not at all informative. i slected no stop and went ahead and did the booking to dfind out later that no stop means it stops at one destination what a misnomer. when i checke the flight number it was not the no stop flight i wanted and i wanted to change the booking but demanded exorbitant price and when i asked to cancel arbitrarily charged 500 for not f doing anything...

Dear Sir,
I also heard from few of our clients that while booking with MAKE MY TRIP they had similar problems.
However , the only alternative available to us is to go to consumer court and also claim for the torture for following hectic procedures with MAKE MY TRIP for refund of our money.

This web portals are more into cheating and deceiving individuals as they are aware of the fact that no one follows so much...

Hi All,
This is to make everyone of you aware of the day light robbery by makemytrip, the famous airline ticket booking portal.

On 10th of Feb'08, I tried to book an airline ticket from Ahmedabad to Mumbai with GO AIR through makemytrip using my AXIS bank netbanking. Though the amount of Rs 2525 got debited from account but I didnt get the ticket. When I contacted the customer care on 11th Feb, after making...

Last Year, in October,2006, I bought a return ticket from Miami to Mumbai, at $1222. They were paper tickets which were supposed to be sent to my Florida address. Since the paper tickets never came to my houe(they said it was sent by USPS, and they do not take customer's sign for verification), I asked for a cancellation. MakemyTrip said that if I cancelled and bought new tickets through them, they would ensure that my refund is obtained...

To: [protected]@makemytrip.com; 'Angad.[protected]@makemytrip.com'

Dear Angad,

I await your reply on this. Also I wanted to highlight the sheer inefficiency and the horrible attitude your employees carry. Below is my saga….

1. I ask you and the one who revised my arrival plan for the revised itinerary and I am here still sending reminders to you guys
2. I was not informed by the one who revised my arrival plan from Indian Airlines to Go Air that the flight was halting at Jaipur and that the journey would take more than 2 hours from Delhi to Mumbai. Ridiculous, all he informed me was that the fare was the same and that the flight was on the same time as the Indian Airlines flight was scheduled
3. Only at the Delhi airport I realized that the Go Air flight (which was delayed by 2.5 hours, they too were in competition with you guys…. Ridiculous just as you are) that I had still something more in store for me… the flight was halting at Jaipur for 30 minutes… Am I crazy to pay the same amount for such horrible airlines, who delay the flight to no limits and that too with a halt at Jaipur for 30 minutes? AM I CRAZY? YES I AM… COZ I TRUSTED YOU
4. I DEMAND AN EXPLAINATION!!!! I have the right to information
5. And when I call up your call centre in the night asking them for an explanation and then ask for your supervisor to speak to me… I was kept on hold for 20 minutes without any information… Like a fool I kept holding your line, only for someone to hear my woes…. AND AS EXPECTED NOTHING HAPPENED.. YOU DARE TO MAKE MISTAKES… BUT YOU DON’T DARE TO FACE THEM… COWARDS…
6. I DEMAND AN EXPLAINATION, AN APOLOGY IN WRITING AND A COMPENSATION FOR THE INCONVENEINCE CAUSED TO ME DUE TO MISTAKE AT YOUR END.

Last but not the least, Angad, pls reply to my mail only when you have facts in hand… don’t dare to give me canned responses… BETTER SO ASK SOME SENIOR TO REPLY TO ME… AS I DON’T INTEND TO TALK TO ANYONE WHO DOESN’T UNDERSTAND MY PLIGHT… HA HA I AM STILL EXPECTING YOU INHUMANS TO UNDERSTAND MY PLIGHT.. As you see my signature below, I am a customer fulfillment head and I know what these canned responses mean.

Dare you not give me A DUMB RESPONSE ELSE I WILL HAVE TO APPROACH THE CONSUMER COURT. I am marking this mail also to ones… who are not from your organization and will definitely be able to understand my plight and hence help me out with this.

Regards,
Heena Patel
Customer Fulfillment
[protected]


From: Heena Patel
Sent: Tuesday, November 20, 2007 7:12 PM
To: 'Service'; 'Angad.[protected]@makemytrip.com'
Cc: [protected]@gmail.com
Subject: RE: E ticket

Dear Angad

Thanks for the prompt service. However, the e-ticket does not carry the revised itinerary. Am sending you my old itenary which is MUM DEL Spicejet and DEL MUM Indian Airlines, which should be corrected to MUM DEL Spicejet and DEL MUM Go Air.

Regards,
Heena Patel
Customer Fulfillment
[protected]
________________________________________
From: Angad Singh [mailto:Angad.[protected]@makemytrip.com] On Behalf Of Service
Sent: Tuesday, November 20, 2007 6:41 PM
To: Heena Patel
Cc: [protected]@gmail.com
Subject: E ticket


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. CZC5LS
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

SG-114 P BOM DEL 21/11/2007 11.55AM 21/11/2007 13.50PM CZC5LS

________________________________________

________________________________________


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. CZC5LS
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

SG-114 P BOM DEL 21/11/2007 11.55AM 21/11/2007 13.50PM CZC5LS

________________________________________

MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. GD152D
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

G8-112 DEL BOM 21/11/2007 20.00PM 21/11/2007 22.30PM GD152D

________________________________________

________________________________________


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. GD152D
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

G8-112 DEL BOM 21/11/2007 20.00PM 21/11/2007 22.30PM GD152D

________________________________________


Please carry a print out of e-ticket receipt along with one valid photo identity * (per adult passenger), at the time of travel.



* Following are considered as valid photo ID

1) Driving License

2) PAN Card

3) Passport

4) Voter ID Card

5) Any other Photo ID issued by Govt. of India

6) Credit Card with photograph embossed on it.



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Home Page : www.makemytrip.co.in



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