MakeMyTrip India Complaints & Reviews

Dear Sir

I had booked one air ticket in the name of Prasun Banerjee through Makemytrip.com.
I had to fly from Raipur to Kolkota on 15th feb 2009.When i reached the Airport and was checking in the airports authority told that their system was not showing the tickets reference which i produced.Finally they told that the ticket was false. I was shocked to learn this, but some how i had to travel since it was emergency, i asked them if they had any seat vaccant, luckily i got one ticket but the cast was was more than double of what i had purchased with makemytrip.Actual cost of the ticket was Rs and i had to pay Rs 9730 for the new ticket.
The details of the fake ticket provided by make my trip is as follows.

Raipur-Kolkata on KINGFISHER AIRLINES
MakeMyTrip Booking No.
FLT[protected]
Booking Date :
13/02/2009
PNR No.
KSVIEG
Passenger Name
PRASUN BANERJEE
Passenger Type
Adult
E-Mail
[protected]@hotmail.com
TRAVEL ITINERARY
[protected][protected][protected][protected]

Flight No.
RBD
From
To
Departure Date
Departure Time
Arrival Date
Arrival Time
Airline PNR No.
No. of Stops
E-Ticket Number


[protected][protected][protected][protected]

IT-2553
T
RPR
CCU
15/09/2009
10.45
Hrs
15/09/2009
12.55
Hrs
EECYJW

090-[protected]


[protected][protected][protected][protected]


Please carry a print out of e-ticket receipt along with one valid photo identity * (per adult passenger), at the time of travel.



* Following are considered as valid photo ID

1) Driving License

2) PAN Card

3) Passport

4) Voter ID Card

5) Any other Photo ID issued by Govt. of India

6) Credit Card with photograph embossed on it.



MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

GURGAON-122016

Haryana

INDIA

E-Mail : [protected]@makemytrip.com

Home Page : www.makemytrip.co.in



This is an auto- mailer. Please do not reply to this email.

For any query or clarification write to us at [protected]@makemytrip.com or call at the following numbers:



[protected]From MTNL and BSNL phones)

[protected]For Airtel Subscribers)

Phone:[protected],[protected]

http://mobile.makemytrip.com





[protected][protected][protected][protected]



Now when i approached makemytrip, they did not reply me satisfactorily.
Sir i had been with lot of tension and mental harrasement and even it has disturbed my life for a while.
I was a matter of joke for tsometime in the Airport.
Sir i request you kind self to do judjement and give me justice and punish the culprit.

: I HAD BOOKED TWO ROOMS FOR TWO FAMILIES IN HOTEL AT GOA THROUGH MAKEMY TRIP ON INTERNET AND ON TELEPHONE. THE HOTEL AND FACILITIES SHOWN AT THE TIME OF BOOKING IS AS UNDER: BREAKFAST, ONE AC SUITE, PICK UP AND DROP FROM STATION/AIRPORT, USE OF SWIMMING POOL, TWO HALF DAY SHIGHT SEEING, TEA/COFFEE MAKER IN THE ROOM. I HAVE RECEIVED THE CONFIRMATION OF THE SAME ON MAIL ID AND PAYMENT IS DEDUCTED ACCORDINGLY. BUT TO MY SURPRISE WHEN I REACHED HOTEL SUN VILLAGE IN GOA, THE STAFF THERE REFUSED TO PROVIDED US TWO HALF DAY SIGHT SEEING AND TOLD US TO CONTACT TRAVEL AGENT. MY MRS. CHITRA HAS PHONED ON TOLL FREE NUMBER TO MAKE MY TRIP AND THE SAME WAS ANSWERRED BY ONE SHIVANI, AFTER LONG HOLD SHE HAS INFORMED THAT MAKEMY TRIP HAS NEVER INCLUDED TWO HALF DAY SIGHT SEEING. MY WIFE EXPLAINED HER THAT WE GOT THE PRINTED VOUCHER WHICH SHOWS THE SAME. BY AFTER SOME RUDE TALK SHE ASKED FOR SOME TIME AND DISCONNECTED. AFTER SOME TIME WHEN WE HAVE NOT RECEIVED ANY REPLY MY WIFE CALLED THEM AND THIS TIME ONE NAMED POONAM ANSWER AND SAME THING HAPPENED AS IN CASE OF SHIVANI. THIS TIME EVEN HOTEL PEOPLE HAS FAXED THEM VOUCHER AND SPEAK TO THEM THAT THE SIGHT SEEING IS INCLUDED, BUT THEY REFUSED.

I HAVE THEN REGISTRED THE COMPLAINT WITH CORE.NIC.IN AND ONLY RECEIVED MAILS FROM MAKE MY TRIP ASKING ME FOR SOME TIME. BUT AFTER THREE MONTHS I HAVE RECIEVED ANY COMPENSATION OR AFFIRM REPLY FROM THEM.

Hi Dear Friends,

I went to Kerala for new year, as I was going to the kerala first time, I was not knowing which is the good hotel and how to book the hotel.
So I trusted the Make MY trip and booked the hotels in the kovelm in 2 months advance by paying the 30k for 5days .
While booking I had given Swagata, Sagara and hotel blue sumdra 3 hotel names, make my trip said they will do the booking, after 30 minutes I got call saying all 3 hotel are booked,
and they suggested the hotel View heights for the same rate and its very good hotel they gave assurance I believed them asked for booking the same hotel.


I went with my wife and my 2 years son to the Kerala for Enjoying the new year As soon I reached hotel the real experience stared .
In hotel no one was there to take the language, and the believed make my trip cheated me, the hotel location was worst, there was no power all the mosquito was biting my son, after horrible night, I went to bath there was no water, after completing to the make my trip I did not get good response.
the hotel was like govt hostel, I paid 3.5k per day for such hotel, I got full upset my son was crying because of the mosquito

finally I decided to cancel my booking in the hotel then make my trip said they will refund the money, I left the hotel after paying 30k, I got 5k as an refund.

I went to one person name PRASHANT he came as good and arranged the hotel booking for 4 day with 3k per day the hotel Sagara was awesome with see view .

later I came to know make my trip have only one or two room quota for every hotel so dear friends
don't believe make my trip friends . directly contact hotel

So please don't book through make my trip.

If want to go kerala contact
Mr PRASHANTH
Mobile no :[protected]
he is very good Guy he will help you for Ur all ur travel needs .

Hi,
I really hope some one goes through this whole email and escalate it to the correct authority to take appropriate action. I am a very frustrated and harassed customer of make my trip. I have never seen such a poor and harassing customer service till date. Below is the conversation I had with different people
Unknown in Make my trip: I called up on the 24th evening to check if everything is fine on the booking and was told that the booking was confirmed for Me, my wife and my 1 month old daughter. This call was made around 8 PM
Indigo: I called Indigo on 25th about 12 PM to check on the ticket status and was told that the infant was not there and it was booked only for me and my wife. I had to be on hold for 20 mins before I got some one in Indigo.
Tanya in Make my trip: I called MMT at about 12:30 PM on 25th and informed about the error. She very promptly accepted the error and kept me on hold for 25 mins and got it corrected as well as got the new Indigo ticket sent to me from Indigo Airlines. I checked with her for a compensation and she immediately apologized and said it was a technical error and a compensation for that cannot be made to which I immediately agreed. Before hanging up the phone I asked her to check the spice jet ticket as well and confirm if my daughters name was appearing on that, to which she immediately replied that it is fine on the spice jet ticket, I agreed and disconnected the call.
Indigo: As promised by Tanya I got the e ticket from Indigo, however it was still incorrect so I had to call up Indigo and this time was on hold for approx 10 mins and had to request them to send me the revised e ticket which they did. So another issue from MMT, they should have got Indigo to send the correct ticket in the first place.
Spice Jet: As Tanya confirmed without even researching the system I was not very confident about the spice jet ticket and called them up around 1:15 PM on 25th and came to know that the infant is not added on that ticket as well.
Jagjit in Make my trip: I immediately called up make my trip to get Jagjit on the call. I explained him the situation and asked for a supervisor to which to put me on hold for about 15 mins to come back to me and tell me that he has been trying the spice jet number but it is busy and if I can call up after some time. That is when I really lost it as I asked for a supervisor and he had the audacity to come back and tell me to call back after sometime even after knowing what had happened and how much of a follow up I have been doing just to get the right ticket even after paying for it in full. I insisted on a supervisor who then came on the call after about 25 mins and in between I was continuously told to hang up as the supervisor is busy and could not come on the call
Ravinder Kumar (Supervisor): Then I got this guy to whom I had to tell the whole story again and he also said that no compensation can be given for the harassment and the follow-ups because of the incorrect information given to me time and again by MMT customer care executives. To which I asked for a manager and was told that he is on a call, when I insisted I was told he is in a meeting, and when I insisted further I got Rizwan on the call after 30 mins, who was confused if he was on a call or a meeting or on lunch.
Rizwan (Manager): Very promptly without wasting time he convinced me that he was looking at getting me a compensation and very efficiently after so much going on managed to keep me on hold for more than 30 mins after which neither did he send me the new e tickets from spice jet nor could he arrange for a compensation . I even told him Rs. 100 as compensation would be fine, but he seemed to be in a Sunday mood and gave me a no. which is [protected] and told me whoever picks up the phone here will be able to assist me. I really failed to understand what did he do when he put me on hold for more than 30 mins, was he just trying to make sure that I am harassed to the core, not sure if that is the motto of the organization as well because till here that is what it looked as every one was consistent in trying to irritate me (the customer).
Pallavi (Supervisor to the manager): When I called the number given by Rizwan, I reached pallavi who was again very consistent in the same approach of irritating. When I called her and requested her to call me back I was immediately told that a call back is not possible however if I call the toll free no. and give the extn no. 2444 I would be transferred to her, to which I agreed . However again to add to the frustration when I called MMT ‘s no. I had to be on hold for about 5 mins before I got some one who could not transfer me to the extn given and also could not transfer me to pallavi. So exhausted by now which is about 4:45 pm I called pallavi on the mobile no. knowing that I have already spent a lot on my mobile calling. Pallavi assured that she will get something done and will call me back in half an hour, which she very nicely did. I didn’t understand at this time how could she call me back when in the first place she refused and made me talk to her on the phone knowing I had already spent 5 hours on the phone trying to fix it. Also the compensation that she gave was the most funniest part of the whole episode.
She said I can get Rs. TWO HUNDRED AND FIFTY (WOW) off on my next transaction with MMT. By now I was done and didn’t know what to do and in anger we finally agreed that she will return the 250 to my Ccard as compensation. I was dead by now. I will write again to let you know if I receive the amount
I feel 10 times more frustrated that I was when I first called MMT and would never ever even visit the site in future and would make sure that I let people know about my feelings about MMT whenever we talk about travel or holidays.
Hope some one (to who the reputation of make my trip matters) reads this and take necessary steps to fix this harassment of customers. I feel like writing a lot more but am completely done complaining.
A very frustrated customer
Abhinav

had booked my airticket and hotel through make my trip in Dec 08 to Goa alongwith my 12 year old daughter. My trip was planned from 25th Dec to28th Dec 08. The ariticket booking was ok but to my disgust the hotel booking done by makemytrip executive Ms.Jinal was horrible. They charges me bomb 10700 for 3 days stay but the hotel was SO HORRIBLE and unhygienic that we were forced to look up for another hotel. Ms.Jinal was constantly telling me that Goa is full and there is no hotel available to stay but after going there I found that Goa was completely empty with very few tourist around. The localites were complaining and telling us that all the hotels are vacant and there is no crowd in Goa. Why do these people give wrong information to customers? Just to scare them. Moreover on enquiring with the hotel person Mr.Jose he told us that their per day charges were only Rs.2000/- then why was I charged so high? I was in no mood to spoil the holiday mood hence on returning back to Mumabi, I called Ms.Jinal Choksi and informed her about my horrifying experience to which she asked me to send her a mail. After repeated reminders they have just sent me an apology mail which is of no use to me. . I WANT MY MONEY BACK.Make my trip sent me a costomer feeback form which I filled and sent two days back but I know they are not going to pay any attention to this feedback. TO ALL MY FRIENDS - PPPLEASE DO NOT BOOK YOUR HOLDAYS THROUGH THIS MAKE MY TRIP SERVICE. THEY ARE HORRIBLE GHOSTS WHO LURE YOU TO MAKE THINGS SIMPLE AND EASY PLS DO NOT FALL PREY TO THESE PEOPLE INSTEAD GO AHEAD AND DO DIRECT BOOKINGS.

Monday 12th January

Reply to the below attached mail is still awaited. regards, Ravi Mittal
--- On Sat, 10/1/09, Ravee Mittal <[protected]@yahoo.co.in> wrote:

From: Ravee Mittal <[protected]@yahoo.co.in>
Subject: my booking at HHI, Bhubhaneshwar for 9th January HTL[protected]
To: amit.[protected]@makemytrip.com
Date: Saturday, 10 January, 2009, 8:41 PM

Dear Mr. Saberwal, This Booking was made by me on the basis that this is a 5 star hotel. the hotel in the 5star category at your site . The statement is false. The hotel is not 5 star. The categorisation is not only misleading but false. I have been charged in the basis of room rate of Rs.5331/- while the HHI site shows a much lower rate The rate downloaded from their site is enclosed at attachment to this mail. Please also ensure that a 100% refund is made to my credit card immediately and also inform me how you will recompensate for my inconvience due to misdeclaration of the hotel as a 5 star. Thanking You, Yours faithfully, Ravi Mittal

I have booked the Air ticket from MakeMyTrip.com using my Credit Card, and then due some data entry problem in name i need to cancel those tickets and again i have booked the ticket with proper name.

Amount is alreasy been deducted from my credit card for both the Tickets but Cancelled ticked reimbursement is not yet gien. I have booked the ticket in Aug-2008 and till date i haven't received any positive reply, i want total amount reimbursement from company with HUGE penalty, so that they will do this again with any other customer.

Waiting for positive resolution for my ISSUE.

Regards
Harish Shanbag (Mumbai)

I HAD DONE BOOKING WITH THEM ON 6TH JAN 2009 AT APOX 11.55AM AND LATER AFTER AN HR TIME I GOT BOOKING CONFIRMATION ON MY E-MAIL SAY THAT YOUR BOOKING IN CONFIRM THE AMOUNT FOR THE TRANSATION WAS DEBITED TO MY CARD, WHAT IS FISHEY IN THIS IS THEY HAVE CONFRIM ME THE BOOKING ON KINGFISHER AIRLINE WHAT IS GOOD TO EAR IS THAT KINGFISHER DOES NOT FLY ON THIS ROUTES THE ROUTE IS AS FOLLOWS:-

BOMBAY TO HONGKONG OUT BOND DT 12TH JAN 2009

SINGAPORE TO BOMBAY IN BOND DT 19TH JAN 2009

AS THE AIRLINE IS NOT OPRATING THE ROUTE HOW CAN THEY CONFRIM THE BOOKING PART AND DEBIT YOUR CREDIT CARD

I wanted to book a hotel in Vizag for Dec 25-28 and decided to book through makemytrip.com.
They recommended Hotel Sarovar on theie website and the room rent was around 2800 per night. Looking at the rent, I thought it would be a decent star hotel with some minimum standards of ambience. After booking, I found some bad reviews about the hotel on Raahi.com. I immediately called up makemytrip and asked them to change my booking to another hotel. They however said that the hotel is very good and I wouldn't face any inconvenience. I was even ready to forgo one night's rent for cancellation, but they advised me otherwise. When I went to the hotel, I found that it was like a roadside lodge in front of a railway station. No mimimum requirements like pillow covers, hot water etc. The room and toilet was very unhygenic and ambience was poor for the huge rent I was charged. I also found that the same room was available for much less price through direct booking at the hotel, which meant that makemytrip had fleeced me extra money. I spent only one night there and decided to move out. MAkemytrip refused to refund my two nights rent because I had already checked into the hotel. Despite the fact that I myself had offered to cancel a week back by forgoing one night's rent. I have been duped and fleeced by makemytrip and Sarovar Hotel Vizag. I would like to get back my two night's rent for the inconvenience I was put to by the company.

Dear Sir/Madam,
This is to kindly inform u that in the last 10 days i might have spoken to atleast more than 20 of the people on makemytrip regarding the Rs.500/- mobile cash back offer valid on the domestic flight tickets, for which many of the people from makemytrip side were telling that the offer has been already called off, but some other r telling that the offer still exists, severe of my complaint is that some 7 days ago i had mailed regarding the clarification for the same, for which i have got the reply some 2 days ago which is really very very late from makemytrip side since, 0n December 25, 2008, we had already got one ticket booked with the help of our make my trip mobile application for the sector Bangalore-Mumbai for the date 01/01/09 for Kingfisher Red flight i.e. IT 3106. Here my complaint is that day before yesterday i had received the mail from makemytrip side that yeah the offer is till going on, and its valid for all the airlines and all the sectors, but day before yestreday i had received the mail from makemytrip side i.e. the offer has already been called off on August 26, 2008. This thing has really put us in the trouble, since makemytrip people have played a double game with us by sometimes saying that the offer is still saying, and many a times saying that the offer has been called off. Some 3 days ago, i have received a mail from one of the makemytrip customer care executive known as Shalie Pathania stating that this offer is continuing and valid for all the sectors and all the airlines, Now the thing is that, what i want is as makemytrip people have put me in a confusion, and as the mistake had been done from makemytrip side, so at any cost i want the Rs.500/- credited back to my credit card account, that i used for the booking!!! The major thing is that more than 80% of makemytrip executives r really not knowing about all of the running offers, which is really bad, and this really doesn't happens with any of the company other than make my trip. Really make my trip is troublesome company, in future i will never book any flight using ur company, really and absolutely not!!! Hope i m clear!!!

Awaiting ur reply...

Regards,
Saurabh Bhargava,
+91-[protected]

Dear All

The worst experience for selecting Make My trip!!!

Planned to go to Dubai on 17th Dec'08 with my 6-cousins, gave the advance & the passports to the Make My trip Guys 1 Month before the traveling date. But was not able to fly because of mismanagement & ignorance on the part of the counselors & operations team at Make My Trip.

Now Just see the Hurdles that were placed before me:

1) After 2 days of submitting the Passports I got a call from MMT (Make my trip) that one of the passport was about to expire within 6 Months. The same had to renewed in Tatkal for which I went to the Passport office & got it processed.

2) A day later I called MMT guys & told that I have submitted the documents for tatkal renewal.Here come one more head shot from MMT that one more passport is going to expire, please get that renewed also . That was such a careless job of checking the passport validity One by One.

3) I was told that i[censored]nable to get the passport renewed by the given dates, we have to bear the cancellation charges


4) Now Comes the Biggest One:-- I was able to submit the passports to MMT guys before the date given to me by him. But now after submitting the same I got a call after 2 days (on 13th Dec'08) that we will not be able get your Visa done as your Cousins are born after year :1985 and as per the policy either change your destination OR get the VISA stamped for the parents of three Parents who's children are born after 1985. Please note that the Additional VISA cost means (4500*3 =Rs 13, 500) more than the total package Quotation price given to you earlier. That was not possible as the parents were not having the Passports.

Then on 15th Dec'08 I was told by MMT guys that there is one more VISA type ( MARHABA VISA) which we can get with just giving the ITR of the Parents, means saving that 13500 but that VISA will be available after 6 Working Days., which means either ways you will not be able to go on 17 Dec.

During all this, it was MMT guys who should have been trying and making this trip go smooth on the contrary I was the one who was regularly following up with them. They were highly irresponsible in not picking calls and not even calling back on seeing the missed calls.


I Just want to Know that was Make My Trip planning for Dubai Trip for the first time, or is it that the people who are the face of Make My Trip not worth it.

After all this mess I told them if possible send me on the date which was committed to me that is 17th Dec or refund my Money . After spoilling the family trip I got the money back after deducting Rs[protected] * 7) as cancellation Fees .

PLEASE TELL ME THAT THE TRIP WAS CANCELED BY "ME" OR BY "MAKE MY TRIP" . INSTEAD OF COMPENSATING ME BECAUSE OF ALL THE MESS CREATED BY THEM, THEY GAVE ME A HIT OF RS 8400/-.

So please check & revert back on priority. As I am planning to got to Consumer Court for the same.

Thanks & Regards
Gaurav Luthra

Hi there
I have Booked my tickets with Make my trip from Melb to Kula Lumpur on 28 Nov . (The sole reason for buying my tickets from make my trip was cheap fair )Then I did not receive the confirmation email from them confirming my tickets are booked. Eventual after calling them and holing my international call for 1 hour i have been transferred to one customer care operator who suggested me that my tickets are booked and confirmed and I specially asked him about my ticket confirmation as i have to book my further flights. So I carried on Booked other my flights costing 1000USD
On 3 Dec early morning at 1 am I receive a call from some one called sameer from make my trip who apologised me for calling me so late and suggested he would call me later during the day
On5 dec at 10 PM I receive his call he broke the news that we cannot issue u the tickets to purchase this tickets from airlines they have to use there company credit card and i have to present this at airport. I requested that this is not acceptable as all my tickets are booked and hotel is being reserved.
Then Later at mid night Rajni from make my trip called. Apologising that she cannot do nothing about it and all make my trip can do is refund
Now the problem here is i cannot get flight on same date and time in reasonable price as of now dif between the next flights is 500USD.
So now all I am left with a option is to cancel my holidays and flights and sit in home with a loss of 300USD. The funny part is that if we search the flight even today they are overing the ticket and there will be some one booking the flight soon. So that means they do fraud..

Dear sir /mam,

I purchased 2 Air tickets using makemytrip.com on 4th November. I booked 2 tickets from Varanasi to Hyderabad on 15th November 2008. I entered all details like, Amount 15, 100.00, Persons name and address. In the mean time I opened another internet explorer and checked for flight available on 16th November. I didnt find any suitable flight so I continued with 15th Nov Flight. But to my surprise when I booked I got ticket on 16th date which was costs around 23000.00. I called several times to customer but they said they cant help in this regard and I need to cancel my ticket.
I lost my money as well as my time i.e. 1 day and extra expenses like hotel and food.

How can they release a site with such type of bugs. As per my knowledge they know the problem. If they know the issue why dont they mentioned their site.

Is it possible to file a case against MakeMytrip.com.

Hi,

I booked a air ticket from makemytrip.com which I canceled later. I did not receive any amount from the company for 2 months. When I contacted them they said that the amount is refunded already and to check it with the bank. I checked it with the bank and they assured that no amount is refunded from makemytrip. I again went back to the customer care and they said that they will inquire. They did not come back for a long time and when I contacted them again they asked me to give them my Bank statement of 26 Aug which initially I did not want to provide but I sent it to them afterwards. Again after this these people did not come back for more than 15 days. After contacting again they are now asking to provide the Bank statements from 26 Aug to till date. I do not want to send my so long bank statement to any one.

So please help. They are fooling me around for a long time.

Thanks
Devendra

i have booked a flight ticket from delhi to patna
dated 12th oct. through makemytrip
date of flight is 2 nov.
but a massage came about cancellation of flight
i want know that if the flight is cancelled then when it will be initiated andwhen i will have to take flight
flight no. #321
travellers no. 3
1.travellers name mr. mohd wasim
airline pnr FCJGFL
E-TICKET NO.[protected]
2. SUFIA NAHID
[protected]
3.MARYAM KHATOON
[protected]

PLEASE ALERT ME ABOUT MY FLIGHT AND

Last month I had booked one hotel from the site for Rishikesh. Hotel Ganga view was there recommended hotel. They claim that the price offered by them is best and they will return money for one night if you find someone offering less.
The hotel was in a very bad condition. The rates there were 1000 Rs per room(maybe 500 Rs extra for extra member, though I am not sure about this). While makemytrip charged 2750 per room (I had booked two rooms).
The rooms were so bad that even bathrooms were choked.
Immediately after shifting, I called them and they asked me to send a mail after reaching home.
I have sent them mail detailing everything. Also, send a correspondence through their site link, but they are not replying itself.

I booked a Igloo nature resort for the dates oct 01, 2008 to oct 03, 2008.

Makemytrip.com sends me a voucher with the booking status "Confirmed". Before 6 days of my journey [ actually today ], I called the Igloo resort people and asked for the status they said the rooms are not available with their own resort and they can arrange for some other resort.

When I call the makemytrip.com they said the hotel room is booked and I don't need to worry on that. But after some time the manager from Igloo Nature resort called me and said there is no room is available on oct 02, so I need to stay in a another hotel.

But still makemytrip.com customer care is telling that my room is booked, if I cancel the room now they will take one night amount for this.

I can give the booking id which i have done with makemytrip.com. My booking ID is HTL160190.

I booked a holiday thru MakeMyTrip.com web site on 14th. for 15th and 16th Aug at Bhimtal. The credit card was debited and i received a confirmation mail to my booking.
I started of at 5 AM to Bhimtal on 15th Aug to Bhimtal. At 12 PM i received a call from MakeMyTrip.com that due to technical error the amount Rs. 9895 has been debited but your booking has not happened. There are no hotels available. I had no option but to return back. We reached back delhi at 8 PM. 15 Hours of drive...

This resulted in agony, mental harrasment and financial loss to me.

I had booked a taxi for 3 days..Rs 9500 to whom i had paid in advance. I lost three precious days of my holidays, which i had planned and hoped to enjoy.

I received a letter from makemytrip.com regretting inconvinience and agony caused to me and my family for the same. I demanded a appropriate compensation but after 5 days i heard nothing back from them. I even wrote to Makemytrip CEO, COO, CTO but nothing concrete happened...Now i can well imagine the state of this company...no surprises in future!

################## NEVER BOOK HOTELS THRU MAKE MY TRIP ########################
I did my Hotel Booking @ Ooty through MakeMyTrip for the 9th Aug 2008 weekend and made the payment through CC. I had received an email and also the customer Rep from MakeMyTrip called up and confirmed that the booking has been done successfully and the same has been confirmed to the Hotel Authorities of Hotel Lake View, OOTY.
My trip turned into a NIGHTMARE when I reached Ooty with my family around 2:00 AM as I was told by the Lake View hotel staff that I do not have any booking in their hotel!!!. Moreover, they didn't have electricity and water since morning (came to know from the hotel staff only). I then tried calling MakeMyTrip to check the status with them but could not get anyone, no one picked up the phone!!!.
I along with my family was in a SHOCKED state as at 2.00 AM I had to look for another hotel to spend the night. I was only able to reach MakeMyTrip customer executive in the morning but I was told that today NO ONE from the hotel Lake View is there to look into the issue and assured that they will call back after sometime BUT no one turned up in regards to the same for next 2 days.
I called them back again after 2 days on 11th Aug and the call was placed on hold for 45 minutes and then it got disconnected on its own. I later tried calling them 4-5 times BUT DID NOT GET ANY RESPONSE as every time they said that there is NO concerned authorities to talk to me. I tried mailing my WORST EVER experience to the feedback email address available (share.[protected]@makemytrip.com) on the MakeMyTrip site but seems like the email sent to the feedback email address goes into the TRASH. I mailed them on the alternate email address and someone from their so called escalation team called up but I did not get any positive response from any of the higher authorities. It's been more than a week as on today (18th Aug 2008) and none of the managers of MakeMyTrip got the time to check into my complaint... So taking that into consideration I don't think we have ANYONE listening to such complaints at MakeMyTrip or to speak to a DISSATISFIED customer like me.
BOOKING THRU MAKEMYTRIP WAS A BIG SUFFERING FOR MY FAMILY AND YOU COULD ALSO FACE THE SAME EXPERIENCE.
SO I SAY A BIG NOOOOOOOOOOOOO TO ANY KIND OF BOOKING THRU MAKE MY TRIP...
Amit Mehta
So called MakeMyTrip confirmation Number: IN0808B01774

This is to inform you that i was wrongly levied a a sum of Rs 3839 for the services i did not avail by my card dated[protected].My Card no [protected] is Silver BOB card in the name of my father "Y M Singh".
HDFC has levied this amount which is the gateway Bank for Make My Trip.I have spoken to Make My Trip customer service regarding this problem.If i could receive any document supporting that the HDFC has not charged me the amount Rs 3839 for this transaction.
Please revert to this mail as soon as possible.I request you to kindly amend this transaction from your end and help me get my amount back.
Thanks & Regards,
Kunal Mohan.
(Dr Y.M.Singh)