[Resolved] Maruti Suzuki — POOR SERVICE FROM THE DEALERS WORKSHOP

[Resolved] Maruti Suzuki — POOR SERVICE FROM THE DEALERS WORKSHOP

R RAKESH TOLWALA from Mumbai, Maharashtra

ON 5th MAY 2008 I HAVE GIVEN MY MARUTI ZEN CAR AP10K 7374 FOR SERVICE AND PROBLEMS RELATING TO AIR CONDITIONER, STARTING PROBLEM AND BATTERY AT THE DEALER M/S MITHRA AGENCIES WORKSHOP AT RTC CROSS ROAD HYDERABAD. ON 6TH MAY I RECIEVED A 3 TO 4 CALLS FROM THE WORKSHOP THAT MY CAR IS READY FOR DELIVERY. WHEN I WENT TO THE DEALERS WORKSHOP TO PICK UP MY VEHICLE I WAS GIVEN A BILL OF AROUND RS 3700 TOWARDS SERVICE AND SPARES CHARGES. ON SEEING THE VEHICLE I HAD THE SHOCK OF MY LIFE. THE CAR WAS NOT EVEN CLEANED OR WASHED. ONE OF THE PIPES RELATING TO THE AC WAS REPLACED AND NO OTHER WORK WAS DONE. ON MY ARGUEMENT AND VERBUAL DUALS AT THE WORKSHOP THEY HAVE JUST CLEANED AND WASHED THE VEHICLE, SAYING THAT OWING TO HEAVY RUSH THEY WERE NOT ABLE TO CLEAN THE VEHICLE BUT ASSURED ME THAT OTHER WORKS HAVE BEEN CARRIED OUT. THE FACT IS NITHER THE BATTERY PROBLEM NOR THE STARTING PROBLEM WAS RECTIFIED. EVEN TODAY I FACE THE SAME PROBLEM. I HAD WRITTEN MY COMPLAINT IN THE COMPLAINT REGISTER AND SENT AN E-MAIL TO THE COMPANY BUT NO ONE HAS RESPONDED. A VERY SHABBY AND POOR STATE OF AFFAIRS AT THE DEALERS WORKSHOP AT MARUTI WHICH BOASTS OF THE NO 1 IN CUSTOMER SATISFACTION. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

ramapriyapalit

from Delhi, Delhi

You are right. Almost everybody has the same experience with the different dealers . I have a bitter experience after buying a maruti alto on 24.10.08. Maruti should not claim of giving total customer care satisfaction. Its dealers are cheating people in the absence of competition. Services from Tata motors dealers are far better than Maruti. All customer should made a forum about shabby treatment meted out to its customer by maruti dealers. Indians should stop buying maruti. Hell with Maruti company.
Down Down MARUTI

kapil dev

from Karad, Maharashtra

On 30 mar i given my maruti alto[PBO8BC7345 reg on the name of ghanshayam dass sharma] for denting and paintaing to stan autos jalandhar punjab. my billed amount was rs7357 but when they handed over the car to me the services were worst than a road side denter, accessiories of my car were also spiled there, when i complained it to the work manager his behavior was too illitrate, i don't think from the future v ve to get our cars serviced from authorised dealers bec there services are worst than road side denter even alot of misbehave

ANKUR BANSAL

from Bengaluru, Karnataka

YOUR REFERENCE NO.:MSIL:SER:CC:S[protected]

WE ALREADY COMPLAINED FOR POOR SERVICES PROVIDED TO US BY YOUR AUTHORISE DEALER M/S ALFA MOTORS AT JAIPUR.
FOR THIS, WE RECEIVED A LETTER FROM YOU DATED:24/7/09.
BUT TILL TODAY, NO ONE FROM MARUTI OR ALFA MOTORS CONTACTED US.
WHERE AS IN YOUR LETTER YOU MENTIONED THAT YOUR REGIONAL MANAGER, POSTED AT JAIPUR, WILL CALL US AND RESOLVE OUR COMPLAINS.

WAITINF FOR YOUR RESPONSE.

THANKS
ANKUR BANSAL
MB:[protected]
PH:[protected]