Comments
Sir,
I have booked a dzire vdi with berkley automobile chandigarh on dated 20/04/2008.They had committed with me for 3 month regarding delivery. But now they are not giving the appropriate anwswer regarding delivery of the vehicle.
I have booked a dzire vdi with berkley automobile chandigarh on dated 20/04/2008.They had committed with me for 3 month regarding delivery. But now they are not giving the appropriate anwswer regarding delivery of the vehicle.
Here is another story
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Model - Swift D'zire VDI
Booked On - 1st July 2008
Amount Paid - Rs. 50, 000
Receipt # - 3482 dated 1.7.08
Booked at - INDUS MOTORS, Pattom PO, TVM - 4
Initial wait period conveyed during booking - 3 months
Actual wait period so far - 7 months
Current queue # conveyed during the recent call with Indus on 6th Jan - Queue # 7
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The wait has been for 7 months but I am clueless on any details on current status.
I am updated from people around in Trivandrum city as well as my fellow colleagues at work that cars are given randomly without looking at priority. My brother who is at bangalore is offered the same model if he is willing to pay the cash in full at once.
During all the 7 months of wait period till date, the queries to the dealer office were not attended to my satisfaction; conveying that the manager is currently over-phone or not-at-office and will call back. We have not received any calls back to us till date. Again many times, when approached them directly at their office, details are not clear. Here with the booking I had, I have absolutely no clue on what is the true picture and what I should do in order to get the car that I have booked for. The situation is that we have to keep calling the dealer and beg behind to get any kind of detail.
Frankly speaking, I have lost interest with this model and the customer service with Maruthi forcing me to strongly look for other branded cars. I donot understand the mess around this and why Maruthi is not taking any reactive or proactive actions. There could be n number of reasons, but this is the limit!!
having taken money from all those who have booked cars, they are clearly playing with it!
[protected][protected][protected][protected]-
Model - Swift D'zire VDI
Booked On - 1st July 2008
Amount Paid - Rs. 50, 000
Receipt # - 3482 dated 1.7.08
Booked at - INDUS MOTORS, Pattom PO, TVM - 4
Initial wait period conveyed during booking - 3 months
Actual wait period so far - 7 months
Current queue # conveyed during the recent call with Indus on 6th Jan - Queue # 7
[protected][protected][protected][protected]-
The wait has been for 7 months but I am clueless on any details on current status.
I am updated from people around in Trivandrum city as well as my fellow colleagues at work that cars are given randomly without looking at priority. My brother who is at bangalore is offered the same model if he is willing to pay the cash in full at once.
During all the 7 months of wait period till date, the queries to the dealer office were not attended to my satisfaction; conveying that the manager is currently over-phone or not-at-office and will call back. We have not received any calls back to us till date. Again many times, when approached them directly at their office, details are not clear. Here with the booking I had, I have absolutely no clue on what is the true picture and what I should do in order to get the car that I have booked for. The situation is that we have to keep calling the dealer and beg behind to get any kind of detail.
Frankly speaking, I have lost interest with this model and the customer service with Maruthi forcing me to strongly look for other branded cars. I donot understand the mess around this and why Maruthi is not taking any reactive or proactive actions. There could be n number of reasons, but this is the limit!!
having taken money from all those who have booked cars, they are clearly playing with it!
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
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1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
I have booked a Swift Dzire at Kapico india, Maruti delar in hyderabad around 2 Months ago.
Initially they said they would deliver the car in 45 Days, Next it was 2 Months and now they say it would be 6 Months time. I have already paid the advance and the responses from his dealer is unacceptable.
I have waited for long for this car and i think the service offered by Maruti is the worst due to their over demand. Its time to realise and act quickly inorder to keep the customer interests alive before the customers shift their interests to other vehicles.