[Resolved]  Matrix Cellular International — Charging for Toll Free Numbers

Address:

Pune, Maharashtra

I had been to USA from Aug’2008 till Oct’2008 and took a Matrix Cellular (International) Services Pvt. Ltd (mobile no. : [protected]). While planning for the trip I inquired with M/s Matrix about the overseas calling schemes, one Mr. Lizin Tom Kurion sales executive of Matrix Cellular (International) Services Pvt. Ltd (mobile no. : [protected]) visited my place and gave a very rosy picture about the service. While availing matrix number Matrix cellular (International) Services Pvt. Ltd. executive had explicitly assured me that all toll free numbers starting with either 800 or 8 (using any calling card in US) while dialing through this number would be free of charges since matrix number acts like a landline when used in conjunction with Reliance or Airtel sim card and toll free would not be charged.

However, against the bill for first month an amount of Rs. 9929.64/- was debited and arbitrarily withdrawn by the Matrix cellular (International). I enquired several time from matrix about charges for use of Toll FREE Numbers right through the use of their service but all the while, all of the executives of Matrix cellular (International) Services Pvt. Ltd kept on assuring me that TOLL FREE NUMBERS were free of charge and the erroneous bills if any would be settled upon my return.

However subsequent multiple amounts of Rs. 10000/-, Rs. 5000/- and Rs.2941.75/- were again debited to my credit card.

I AM ROYALLY CHEATED AS ALL THE WHILE EXECUTIVES FROM MATRIX CELLULAR VERBALLY RESPONDED THAT TOLL FREE NUMBERS WOULD NOT BE CHARGED AND YET THEY WERE ADDED INTO MY USAGE. THAT TOLL FREE NUMBERS WOULD BE CHARGED AND ARBITRARILY DEDUCT AMOUNT FROM CREDIT CARD. THIS CAUSED A HUGE INFLATION IN MY BILL TO RS. 30,000/- AND CONSEQUENT SUSPENSION OF MY CARD. FURTHER THE CHARGES WERE ARBITRARILY WITHDRAWN FROM MY CREDIT CARD IN A FRAUDULENT MANNER.

Harassments persisted further as Matrix Cellular did not respond to any of my dozens of communications during the period of Aug’2008 to Dec’2008 and instead banged a legal notice to me in April 2009. A reply from my end to this notice went unanswered until Aug’2010 when I received a call demanding my unpaid amounts…

I request that this type of practices have to be curbed and restrained as I have honestly tried on numerous occasions to ensure clearance of the issue with their executives with no avail. Since the MATRIX cellular (International) Services Pvt. Ltd have so far debited and illegally recovered an amount to the tune of Rs. 27870.64 which includes illegitimately charged Toll FREE numbers;

Matrix has to refund me the excess billed amount of Rs. 16218/- to me, The genuine bill according to the subscribed plan is only Rs. 11,652.31 Therefore I request you all to please take suitable action to refund the money to me by the MATRIX cellular (International) Services Pvt. Ltd that was charged in a fraudulent manner on my credit card – these include toll free numbers, call holding and such charges. The detailed bill is attached herewith.

I request that this case should be resolved at an earliest