[Resolved]  Medi Assist — Non clearance of bill and harresment by Medi Assist

Date- 22/10/2009
This information I am sharing to all as a well wisher.

My mother was hospitalised in Ruby General Hospital-Kolkata for a major gyneacological sugery on pre-authorisation from Medi Assist on[protected]. The hospital had initially estimated around Rs.69000/- and had got pre-approval of Rs.45000/-. Because of diabetic problem of my mother, post-surgery condition was quite critical and she was treated for some unforseen problems. On the day of discharged on[protected], the hospital had communicated Medi Assist for enhancement. The whole process had taken more 8 hrs and over that they had cleared bill of amount Rs.69000/- as against total bill of Rs.76111/-. Over hours of telephonic conversations, they simply said upfront thay won't just pay a single amount beyound Rs.69000/- although I was entitled for for Rs.400000/-. They said the hospital has charged more. I said why don't Medi Assist blacklist the hospital. They said the decison will be taken against the hospital in future and but for the time being the patient party has to pay the balance amount to get discharged. They had adviced me to argue with the hospital for charging more. But is it really possible for somebody to understand the charges made by a hospital.

However, I got my mother discharged from the hospital at around 8:30 PM where as the process had started at 9:00 AM on the same day.

Can you imagnine what kind of harresment this is by Medi Assist. It is difficult to realize the problem unless you have ever used this facility from the great mediclaim provider- Medi Assist.

I think Medi Assit has been understaffed. I have never been able to get into the conversation less 10 min. Over that I guess Medi Assist has employed no. of non-sense staffs who do not have attitude to talk. You can not imagine how they said upfront that enhancement beyound the specified amount has been declined.

It is really really a big harresment by Medi Assist.

Please ask you employer to change the mediclaim provider before you become a victim like me. It is a deceiving mediclaim provider. They will make your life no less than hell.

Please give this message a wide publicity for goodness of all.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet


ur right medi assist service bad & employer not give to customer proper answer unsatisfaction

I have submitted again all the documents as per your requirement submitted in DELHI (East of KAilash Branch) on 27/10/09 by Hand to Ms.Priyanka.

I m Submitting this my docs at 3rd time please process urgently, and one thing is more when i called to ur branch Delhi office east of kailash there is some person Mr AMIT he is not giving any proper answer and also missbehave on phone.



Vijay Kumar

PH NO-[protected], [protected], [protected]
I had deposit my original medical bills with attested copy of hospital bills (Amount 254000 INR ) on dtd 26th Feb'10 at Delhi office, Kailash Plaza . At that time all they had confirm that claim will be cleared with in 2-3 wks.

Last month they had asked some addtional paper (Document) which i had also diposited in Delhi office.

But After 3& 1/2 Months has passed and no one of Medi Assist person are giving proper reply nor interested to discuss actual status (Matter).

Patient Name : SMITA KHARE
Policy No. :[protected]

Hope you understand my problem.

Waiting for your positive response.

Thanks & Regard's
Satat Khare

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