Micromax Informatics Complaints & Reviews

PURCHASED A MOBILE NO MICROMAX-X11I DES.[protected]
THROUGH THE MOBILE STORE LIMITED INVOICE NO.RJ 44396562 DT 13/11/2011 IS
NOT WORKING SINCE INCEPTION we submitted above mobile to M/S ARIHANT
ENTERPRISES authorised service centre of your company on 1/12/2011after
getting installed the setting three times from THE MOBILE STORE LIMITED
Mr.Neeraj Jain propritor of M/S ARIHANT ENTERPRISES not attended properily
and kept the mobile upto 5/12/2011 for general checking and issued a
material received note on dt 5/12/2011 and have asked to receive the same
on 25/12/20011 FOR PITY MATTER WE HAVE TO WAIT FOR ONE AND HALF MONTH AND WE
ARE OUT OF SERVICE FOR SO LONG PERIOD THIS RESULTED VERY INCONVENIENCE AND
MENTAL AGONY TO ME YOU ARE REQUESTED TO RESOLVE THE ISSUE UPTO 10/12/2011
OTHERWISE WE WILL BE COMPELL TO MOVE TO CONSUMER COURT FOR THAT YOUR
COMPANY WILL BE LIABLE FOR THE SAME.


A.K.Kulshrestha
22/23/04 SWARN PATH
MANSAROVER JAIPUR
MOB NO. [protected]

I have purchased micromax x5o5 on [protected] and having a problem of display not working from[protected].
I have deposited my handset at prince communications 1666/1 main road govind puri ext.kalkaji delhi 110019
on[protected] but not recieved my handset till today[protected].I recieved a call from malliya nagar serive
centre that i can recieve my phone from there but after going there they told me that the phone was not
working properly so they have sent it back to micromax and they dont have any information about my phone
due to this i m facing a lot of problem as my phone is in micromax from last 4 months and its warranty is almost over

please take a action against my complain and extend my phone warranty.
job sheet no-NO[protected]
request no-R1107F0140859
M_IMEI: [protected]
S_IMEI: [protected]

THANKINGYOU
VAIBHAV GUPTA
[protected]

SIR I HAD EXPERIENCE BAD SERVICE AT MICROMAX SERVICE CENTRE
BECAUSE IN MY MOBILE HAVE A KEYPAD PROBLEM FOR THAT THEY SAY PUT UR MOBILE FOR 3 DAYS.
EARLIER THEY GAVE ME ONLY IN 15 TO 30 MINUTES

THE SERVISE CENTER IS MOBILE.COM @ R.T.O.
AHMEDABAD

MY CONTACT NO IS [protected]

It is very disgusting to see the way the customer care centers operate under big banners like MICROMAX.

TECH TELECOM located in Hadapsar- Pune is the one I had visited few minutes back to collect my MICROMAX X510 , but instead to repairing the handset I was told to get it repaired from any local mobile service centre as they are not able to solve the problem,
My newly (4 months back) purchased Micromax X510 started giving problems like not connecting to charger, and then not connecting to PC through USB cable. And then as usual I took it to authorized service centre TECH TELCOM located in Hadapsar – Pune, but after keeping the handset in servicing centre for almost 2 months I was told that they are not able to rectify the error. And after contacting help line number I was told that mother board of the handset is damaged and due to which around 80% charge of the mobile needs to be paid if needs in working condition.
My issue was just that the PC was not detecting the Mobile so I asked the service centre to check the cable and pins if there is any loose connection, but after keeping the handset for more than a month I was told that major mother board is damaged and needs to be replaced n that will be charged 80% of mobile cost.
My question is if the mobile warranty is 1 year and I haven’t damaged the handset and taken utmost care while operating but if the software of Lane cable connectivity is not getting connected then why do I again pay almost the same amount of handset for repairing.

Very very poor service and very faulty handsets from Micromax Company



From: Shankar [mailto:XXXX.com]
Sent: 29 November 2011 13:19
To: 'Micromax'
Subject: RE: wanted handset to be replaced (complaint number [protected])
Importance: High



Hi,

Am waiting for your response!

I am not ready to pay any amount for the mobile which is still very much in
companies warranty period



Regards





From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: 25 November 2011 16:18
To: 'Shankar'
Subject: RE: wanted handset to be replaced







Dear Valued Customer,





Thank you for your Email, We apologize for the delay in updating the service
support status of your Case.



Please be assured that our team is working on the same. We would get back to
you with the exact status shortly.



We thank you for your patience.



For any further Assistance and Query you can contact us on the Customer
Support & number given below:



[protected]





You can also log onto our website for information www.micromaxinfo.com





Thanks & Regards,

MMX SUPPORT



From: Shankar [mailto:XXXX.com]
Sent: Friday, November 25, 2011 1:02 PM
To: 'Micromax'
Subject: wanted handset to be replaced
Importance: High



<<...>> Sir/Madam, <<...>>

I went to service centre in Hadapsar to collect the phone as soon as I got
call from Hadapsar Service centre (tech telecom) in charge Mr. Rahul, but
when I reached to collect the phone I came to know that the other than
solving the connectivity error through USB cable the phone started giving
new error of touch screen not working (this was never happen when the phone
was with me, it only started when it was in servicing centre).

This is second time I had sent the phone on 4th Nov to get the USB
connection error solved, but to surprise instead of solving the error few
more problems had erupted in the phone. I hadn't collected the phone from
Hadapsar service centre, because neither the problems are solved and on top
some other new errors and damages are done to my phone while it was in
service centre.

All I want now is a New Handset or else I have to take it in to legal call.
As I have sufficient evidence to prove and get claimed enough money for the
mental and physical harassment problems I had faced due to poor service from
micromax.

Kindly pay serious attention and provide me with a new handset.

Attached is the copy of

Regards

S


-----Original Message-----
From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: 24 November 2011 18:22
To: XXXXX.com
Subject: RE: Contact form submitted on Website



Dear Valued Customer,



Thank you for your Email, we would like to inform you that your complaint is

already in process and the Escalation team will contact you as soon as the

issue is resolved, kindly cooperate.

For any further Assistance and Query you can contact us on the Customer

Support & number given below:

[protected]



You can also log onto our website for information
<http://www.micromaxinfo.com> www.micromaxinfo.com



Thanks & Regards,

MMX SUPPORT



-----Original Message-----

From: XXXXXX.com [mailto:XXXXX.com]

Sent: Thursday, November 24, 2011 5:18 PM

To: Micromax

Subject: Contact form submitted on Website



Following is the information submitted on micromax website

Country : India

Name : Shankar

City : Pune

Pin :

Telephone :
Email : <mailto:XXXXX.com>
XXXX.com

Comments : It is really very disgusting to see my new Micromax mobile X510

sent to service centre second time and still not repaired. My complaint

number is [protected] and on top of that being in the varanty you are

charging extra charges for internal software error. customer service staff

Mr. Bhaskar, Mr. Rajesh , Mr Abhishek are not at all professional, and

speaking as if they are owner of micromax. very rude and rough language they

use while speaking to customers through phone

please look in to the matter and for any clarification get back to me on my

above mentioned number

regards

Contact via Phone : phone_check

Contact via Mail : email_check

The above information was submitted by 172.16.167.213 on 24/11/2011 at

05:47:30.

Hi

It is to share the inconvenience given to me when I gave my mobile for Servicing with warranty at the Micromax Servicing Centre, Kodambakkam, Chennai.
It was the case of just replacing Mic in the phone. The employees in the centre are keep on asking me to come on Wednesday of next week when ever I approached them after 15 days of issue. One day, I got response that they are not doing service any more in that centre for such kind of issue. If that is the case they would not take the phone before itself. Why did they take the phone for servicing and giving such response at the end?
The date of issue was on[protected]. I heard that the item is ready now but waiting for delivery from Delhi. It is been 2 weeks waiting for the delivery. I don't understand whose irresponsibility involved in this. Is it of Servicing centre of the people who work for Service somewhere apart...

Job sheet no: S[protected].

Can any one take necessary action on this irresponsibility?

Respected Sir,
Myself Akash Jaiswal resident of Ramnagar Varanasi. I have a complain against Micromax mobile service center regarding my mobile. The model no. of my mobile is x360 imei no. is [protected] and another imei no. is [protected]. It is a dual sim mobile. It was on 10th Aug. 2011 when my mobile stopped working. I gave it to the service center at Sigra Market, Varanasi on 12th Aug.2011. They said to me that it will be given back to me after 2 to 3 days i.e on 16th Aug. 2011. I visited on 16th but they said that your mobile handset has been transferred to company for the repair. Till now i can understand that it might be some major problem in my mobile. But when i visited after 1 month they said wait for 15 days more. Now the limit is crossing.Im a businessman and going everyday and not getting any result will loss my time.
It was till now date i haven't got my mobile. So please register my complain and try to solve my problem as soon as possible.

Regards,
Akash Jaiswal,
[protected]

1 . I HAVE PURCHASED A MICROMAX MOBILE MODEL NO : A 60 IMEI NO : [protected]. ON DATED 22/07/2011 FROM ARPI MUSIC ROURKELA ,ORISSA -769010 VIED BILL NO :4284 DATED :22/07/2011

2 .THE SET WAS DEAD ON DATED 17/10/2011 AND I WAS SUBMITTED THE SET AT MICROMAX SERVICE CENTER (3 S ENTERPRISES ,54 B/C ASHOK NAGAR BHUBANESWAR ORISSA -751009 .) VIED CUSTOMER JOB CARD NO . 2845766 .

3 . THE SET WAS UNDER WARRANTY PERIOD .

4 . THE SERVICE CENTER TOLD ME TO CONTACT THEM AFTER ONE MONTH .

5 . AFTER ONE MONTH I HAVE CONTACT THEM AT LEAST ONCE IN A DAY BUT TILL DATE THEY HAVE NEITHER REPAIRED MY HAND SET NOR GIVEN ME ANY CONCRETE REPLY .

6 . ABHIJEET SWAIN CONTACT NO : +91 [protected] , +91 [protected] e mail : apu.[protected]@gmail.com

Sir,
I had purchased Micromax mobile model A60 6 months back. The touch panel suddenly stopped working. I contacted Micromax customer care and they asked me to come to Noida office to submit mobile.
I reside in greater noida, and I had to take off from my office to go to service center. The service center person denied any help mentioning that moisture has gone in mobile. Even though I requested that there was no such case, he denied getting repaired under warranty.

It led to unnecessary harassment and waste of time for me. I request you to take action on the above issue. Service quality of Micromax mobile is extremely bad.
With best regards

Deepak
[protected]
[protected]@rediffmail.com

Dear @

I have purchased a MicroMax Mobile model no :X285 INV no :5372 Book no 108 Imei no: [protected] on 17/07/2011 from Naveen Trading co. 153, MCD market Karol bagh Newdelhi-1100005.

In the intial stage only, i faced the software problem in the handset, which i brought into the notice of dealer. Later on, the handset stopped working and its not even switching on.

I asked the dealer to replace the handset but he routed me to Micromax Mobile service point for delivery order. So, I approached Siya electronics D-14/85 First floor sector-7, Opp Metro pillar No 411 delhi-85 but they refused to provide the delivery order and according to them dealer is supposed to provide the delivery order.

Now, i m in dilemma that where should i approach . Its being 3month i m trying to resolve the matter but neither dealer nor service point helping me.

Kindly Intervene!!!!!

Dear Sir,


Reference: JOB Sheet No: 2653512 and 2733610 , Complaint No: [protected]
Customer service centre: infinity solutions narayan peth pune.

I purchased Micromax handset model A60 on 23/5/2011. After 1 month of purchase the handset gave battery problem. I gave the handset to the customer service center as on 27.06.2011. The issue was resolved after 3 months and started giving problem to volume key problem next day. I gave handset to same service center on 29/09/2011. and they said this will be resolved after 2 days but when i called after 2 days they said it will take at least one month, but till today the mobile is with them and every time call them the response is not well. even i called to customer care number @ [protected], every time i call them they will give reasons like there software is not working or they not getting details of the job sheet number. and the mobile will be done within next 15 days. i have used my mobile only for a month after purchase. Is there any law which says that the service should be done within specific time or faulty model should be replaced if servicing/repairing is not possible.

I request you to look into the matter seriously and sort the issue ASAP.



My E-mail ID: dharmendra.[protected]@gmail.com
Contact No: [protected]


thanks and regards
Dharmendra Koli

"Action and reaction, ebb and flow, trial and error, change - this is the rhythm of living. Out of our over-confidence, fear; out of our fear, clearer vision, fresh hope. And out of hope, progress."

Never any Reply from August 2010 to April 2011 Till Garia Service Center Withdraw there Hand and Gave a Contact Mobile No and when Contacted the Concern Person and told all Matter He After Some day Call Back and Gave Service Center Address at far distance which i said for 6 - 8 Month after these Service Center Roaming/Calling/Taking Feedback i am Tired and Don't want same do for Next.....as had other Work to Do so Company Must Change it to New...but Never any email etc response from COMPANY....do on opposite side any 1...or its any BRITISHERS POLICY Influencing Politicians and Getting License to Do Business and Cheat People...ALL that glitters is Not GOLD


"Don't hit at all if it is honorably possible to avoid hitting ; but never hit soft."......NEVER SINGLE REPLY CONFIRM the AUGUST 2010 - APRIL 2011 Theory / Practical to TRAUMA!!!!


FightBackYourMoneySITE
X

Reply
More
from [Available] Subhojeet Dey [protected]@gmail.com
to [protected]@micromaxinfo.com
cc [protected]@yourmoneysite.com
date Sat, Nov 26, 2011 at 12:00 AM
subject "Don't hit at all if it is honorably possible to avoid hitting ; but never hit soft."......NEVER SINGLE REPLY CONFIRM the AUGUST 2010 - APRIL 2011 Theory / Practical to TRAUMA!!!!
mailed-by gmail.com

hide details Nov 26 (3 days ago)

[protected] Forwarded message[protected]

From: Subhojeet Dey <[protected]@gmail.com>

Date: Thu, Nov 24, 2011 at 8:25 AM

Subject: "Don't hit at all if it is honorably possible to avoid hitting; but never hit soft." ...NEVER SINGLE REPLY CONFIRM the AUGUST 2010 - APRIL 2011 Theory / Practical to TRAUMA!!!!

To: [protected]@micromaxinfo.com, [protected]@micromaxinfo.com

Cc: [protected]@yourmoneysite.com





[protected] Forwarded message[protected]

From: Subhojeet Dey <[protected]@gmail.com>

To: <[protected]@micromaxinfo.com>, <[protected]@micromaxinfo.com>

Date: Tue, 22 Nov 2011 03:29:14 -0500

Subject: PROCRASTINATE.....THE Service

Respected,


Sir / Madam,




With Reference to Various Messages to your Website Format regarding Service center address etc in 2010 to 2011 but Never a Single Response Till April 2011 as Like from Mobile No:- [protected] (Nabarup Da) Now??(then) giving an Address of Micromax Service Center at Mahatma Gandhi Near Metro Station Named “Gorav Electronics”[protected] Which wasn’t Possible as Said as Per My Experience from August 2010 to APRIL 2011….on Garia Service Center With Job Card No:- 648797 till April 2011 as Set was With them from 01/10/10 and searching for a Service Center after / Before Previous 2 Month…details Mostly Conveyed on Above Mobile No to [protected] / [protected] / [protected]??.




So Everyone has Personal Problem and For Roaming after and Reminding for Service make Life to day to day work Distraction from Normalization and as it was Conveyed that I Don’t want these Set as per my experience and Mental Trauma and you could check anywhere that do Set was ever activated?? Mostly only from August 2010 for 7 day of its Purchase date except when as per Garia Service Center did so…???The Set Was Purchase as a GIFT to Someone but the Name “Micromax” Make the LIFE SOAR!!ADS Only but after Sell / Purchase Service and Service Center Address Searching???And On Service Everyday a Reminder…WHY???Most Work Without Paper as Excuse on Part unavailability!!!Details Request for Recall of the duration…..of concern Queried or Duration Service?? within Met the Procedure Person!!!




So as Per Service and Satisfactory work Please Exchange it with some other set as Requested Previously with No Mental Distraction.




For your Reference I am Sending you Details of Same do Work from INDIA”S No 1 Samsung Mobile Service that too WITHOUT PREJUDICE accepting their Fault rather than arguing ...” KILLING TIME GAINING TIME “THAN THE BLAME GAME.




Hope for a Better Service!!



Thanking you!



Yours Customer



Subhojeet Dey

(Mob No:-[protected])

i had purchased the micromax mobile handset i.e, Micromax C114 on 09/05/11 from gurgaon in the name of Naveen Lohia. My battery is within warranty and i had sent it for the replacement to the Vaishno Communication, malviya nagar delhi, which is the authorised service center of Micromax. i had submitted my battery on 08/11/11job card no: 1310025, job order no: N[protected].
till date they had not replied to my call and they are not providing me the replaced battery. i am facing lot of difficulties due to this . kindly suggest me the solution.

Respected Sir/Madam,
I have purchased a mobile of micromax n[protected], I could not use it for a month , as there is charging problem in the set, The set was almost lying with service center , I could not get proper response from company , They are not giving proper timing . not only this a false mail , that the set is ready
was given to me from company on 31th oct'2011 . when i visited service center i was asked to wait for 7-8 days more , at that time service manager behaviour was also very rough .
i request you to please look into the matter
regards
ajay srivastav
[protected]
[protected]@gmail.com

i brought micro max mobile phone (model Q7) from m/s univercell vide bill no P.B.JY/143 dated: 06.04.2011.
the mobile gets automatically switched off when put for charging & i gave to micro max service centre for repair. they kept one month & now they are telling it can't be repaired or replace even during the warranty period one year.
i want the set to be service or replace.

Hello!Sir/Madam
I bought a Micromax Mobile set Q7 on 18-sept-2010.
On 8-sept-2011, my scroll is not working.I went to one of the Service Centre
Micromax Chekpoint in Manimajra, Chandigarh on 08/09/11, one of the Service
engineer said your motherboard become defected.
They said that your set will be repaired within 7-10 days.
Today 2 Months are passed out but my set was not repaired.
They made excuses.
I submitted an another complaint at customer care center no.[protected], they are also not able to answer for the same.
My jobsheet no: no[protected]

I am suffering
please help me to short it out.
I attached My Jobsheet.

Dear sir,
Please explain me how this can happen. How come my IMEI number can change automatically.I know that your company promise for valid IMEI in the market and still customer are facing this kind of problems. It is easy to apologize and to say to visit service center and upload IMEI but this is happen only within 14 months. I have lost my money due to this defect.MICROMAX Q7. JUST
FEW HOURS AGO MY MOBILE GOT SWITCHED OFF AND WHEN I SWITCHED ON IT SHOWED
MESSAGE THE IT HAS INVALID IMEI NO.........SO PLEASE NOTE MY IMEI NOS.
[protected] AND [protected].............WHY THIS PROBLEM IS ARISED
IS YOUR COMPANY HAS NOT REGISTERD FOR IT............ NOW I CAN'T USE MOBILE.
PLEASE GIVE ME SOLUTION URGENTLY.............. THIS MOBILE WAS PURCHASED ON
06/08/2010.FROM MANSUR ENTERPRISES GOA BILL NO. 1952. KINDLY HELP ME OUT FROM
THIS PROBLEM.

best regards
RAJESH PALAV

Reminder 4


From: Krishna [mailto:[protected]@gmail.com]
Sent: Wednesday, November 02, 2011 4:32 PM
To: 'Micromax'
Subject: FW: reg : Compliant no. [protected]

Reminder 3


From: Krishna [mailto:[protected]@gmail.com]
Sent: Wednesday, November 02, 2011 11:08 AM
To: 'Micromax'
Subject: FW: reg : Compliant no. [protected]

Reminder 2


From: Krishna [mailto:[protected]@gmail.com]
Sent: Tuesday, November 01, 2011 6:07 PM
To: 'Micromax'
Subject: RE: reg : Compliant no. [protected]

reminder

From: Krishna [mailto:[protected]@gmail.com]
Sent: Tuesday, November 01, 2011 5:02 PM
To: 'Micromax'
Subject: FW: reg : Compliant no. [protected]

Could you contact my service center as address given bellow in red color
M/s Shiv Enterprises, Shop no.B-7, Block no. C-11, Sanjay Place, Agra-282002, Ph:[protected], 4063150
As per your customer care they are saying they have send my DATA CARD on dated 20.10.2011 and delivered on dated 25.10.2011 at service center but the agra’s services center guys are saying they have not received till now. Kindly give me prompt reply on urgent bases.

Regards,
Shri krishan
Shambhu Kunj, Mugal Road,
Kamla Nagar, Agra
Mob: [protected]


From: Krishna [mailto:[protected]@gmail.com]
Sent: Tuesday, November 01, 2011 2:23 PM
To: 'Micromax'
Subject: RE: reg : Compliant no. [protected]

Dear Customer Supporters,

I have already cross check with service center they have not received any data card at your end could your provide me courier detail for the DATA CARD.

Regards,
Shri krishan
Shambhu Kunj, Mugal Road,
Kamla Nagar, Agra
Mob: [protected]

From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: Tuesday, November 01, 2011 1:20 PM
To: 'Krishna'
Subject: RE: reg : Compliant no. [protected]



Dear Valued Customer,


Thank you for your Email, we would like to inform you that you need to cross check with the service centre regarding your handset.



For any further Assistance and Query you can contact us on the Customer Support & number given below:

[protected]


You can also log onto our website for information www.micromaxinfo.com


Thanks & Regards,
MMX SUPPORT

From: Krishna [mailto:[protected]@gmail.com]
Sent: Monday, October 31, 2011 4:18 PM
To: 'Micromax'
Subject: FW: reg : Compliant no. [protected]

Reminder

From: Krishna [mailto:[protected]@gmail.com]
Sent: Monday, October 31, 2011 12:41 PM
To: 'Micromax'
Subject: RE: reg : Compliant no. [protected]

Dear Customer Supporters,

As per your bellow mail coming week has been over. Can you confirm me when I will receive my data card.

Regards,
Shri krishan
Shambhu Kunj, Mugal Road,
Kamla Nagar, Agra
Mob: [protected]


From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: Friday, October 21, 2011 6:31 PM
To: 'Krishna'
Subject: RE: reg : Compliant no. [protected]



Dear Valued Customer,


Thank you for your Email, we would like to inform you that you can receive your handset in coming week.



For any further Assistance and Query you can contact us on the Customer Support & number given below:

[protected]


You can also log onto our website for information www.micromaxinfo.com


Thanks & Regards,
MMX SUPPORT

From: Krishna [mailto:[protected]@gmail.com]
Sent: Friday, October 21, 2011 4:33 PM
To: 'Micromax'
Subject: RE: reg : Compliant no. [protected]


Reminder 1
From: Krishna [mailto:[protected]@gmail.com]
Sent: Thursday, October 20, 2011 12:55 PM
To: 'Micromax'
Subject: RE: reg : Compliant no. [protected]

Dear Customer Supporters,
Can you confirm me actual receiving date at Agra service center as per bellow mail was cross check with service center next week but as per your October 17, 2011 10:52 AM mail your were says (you can receive your handset by the this weekend.) can you confirm me actual date of receiving.

Regards,
Shri krishan
Shambhu Kunj, Mugal Road,
Kamla Nagar, Agra
Mob: [protected]


From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: Wednesday, October 19, 2011 1:40 PM
To: 'Krishna'
Subject: RE: reg : Compliant no. [protected]



Dear Valued Customer,


Thank you for your Email, we would like to inform you that you need to cross check with the service centre next week and visit.



For any further Assistance and Query you can contact us on the Customer Support & number given below:

[protected]


You can also log onto our website for information www.micromaxinfo.com


Thanks & Regards,
MMX SUPPORT

From: Krishna [mailto:[protected]@gmail.com]
Sent: Tuesday, October 18, 2011 6:43 PM
To: 'Info'
Subject: RE: reg : Compliant no. [protected]

Dear Customer Supporters,
Can you confirm me actual receiving date at Agra.

Regards,
Shri krishan
Shambhu Kunj, Mugal Road,
Kamla Nagar, Agra
Mob: [protected]


From: Info [mailto:[protected]@micromaxinfo.com]
Sent: Tuesday, October 18, 2011 6:30 PM
To: 'Krishna'
Subject: RE: reg : Compliant no. [protected]



Dear Valued Customer,



Thank you for your Email, we would like to inform you that you can collect the handset from service center next week.


For any further Assistance and Query you can contact us on the Customer Support & number given below:

[protected]


You can also log onto our website for information www.micromaxinfo.com




Thanks & Regards,

MMX SUPPORT




From: Krishna [mailto:[protected]@gmail.com]
Sent: Tuesday, October 18, 2011 3:46 PM
To: 'Micromax'
Subject: RE: reg : Compliant no. [protected]

Dear Customer Supporters,
Till now I have not received correct information at your end kindly confirm me actual date of received.

Regards,
Shri krishan
Shambhu Kunj, Mugal Road,
Kamla Nagar, Agra
Mob: [protected]


From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: Monday, October 17, 2011 10:52 AM
To: 'Krishna'
Subject: RE: reg : Compliant no. [protected]



Dear Valued Customer,


Thank you for your Email, we would like to inform you that you can receive your handset by the this weekend.


For any further Assistance and Query you can contact us on the Customer Support & number given below:

[protected]


You can also log onto our website for information www.micromaxinfo.com


Thanks & Regards,
MMX SUPPORT

From: Krishna [mailto:[protected]@gmail.com]
Sent: Saturday, October 15, 2011 12:07 PM
To: 'Info'
Cc: [protected]@yahoo.com
Subject: RE: reg : Compliant no. [protected]

dear Mr. Lalit,
what is happening about the below. Still we have not received any information at your end kindly let us know status on urgent basis.

With warm regards
Shri Krishan
Mob. +91 [protected]



From: Info [mailto:[protected]@micromaxinfo.com]
Sent: Tuesday, October 11, 2011 3:38 PM
To: 'Krishna'
Subject: RE: reg : Compliant no. [protected]



Dear Valued Customer,



Thank you for your Email, We would like to apologize for the inconvenience caused to you, due to the delay in servicing your handset.
We have escalated your case to the concerned team on priority basis , so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.




For any further Assistance and Query you can contact us on the Customer Support & number given below:

[protected]


You can also log onto our website for information www.micromaxinfo.com




Thanks & Regards,

MMX SUPPORT




From: Krishna [mailto:[protected]@gmail.com]
Sent: Tuesday, October 11, 2011 10:01 AM
To: [protected]@micromaxinfo.com
Cc: [protected]@yahoo.com
Subject: RE: reg : Compliant no. [protected]

Reminder 1

From: Krishna [mailto:[protected]@gmail.com]
Sent: Monday, October 10, 2011 5:30 PM
To: '[protected]@micromaxinfo.com'
Cc: '[protected]@yahoo.com'
Subject: reg : Compliant no. [protected]

Dear Mr. Lalit,
As per telecom regarding Micromax data card model no. MMX352G and the IMEI no is [protected] as I had purchased on 21.09.2011 from M/s. Piyush Traders, B-502/3, Main Market, Ram Chowk, Kamla Nagar, Agra. Tel:[protected],[protected].
In this connection I have to inform you that when I purchased the same. It had been out of order after using one day. The next I had given this for repairing to Micromax service center named as M/s Shiv Enterprises, Shop no.B-7, Block no. C-11, Sanjay Place, Agra-282002, Ph:[protected], 4063150 (job order no.3588). But still I have not been informed about this product and secondly when we went for asking about there have no any answer. They always say that still we are waiting for this from Delhi office.
And you know that nobody have lot of time for wasting their time for complaining about this. If you do something, I will be grateful to you.
So you are requested to kindly ask your office to send us the same to AGRA office then I can collect the same. And also inform us date of dispatch for the same.
For your ready reference please find attached herewith copy of bill and customer job card for the same.
Thanks in advance for your kind help.
Regards,
Shri krishan
Shambhu Kunj, Mugal Road,
Kamla Nagar, Agra
Mob: [protected]

Hi,

I am writing this email with lot of anger against your organization. I have received one of the worst service anyone can think about.

I bought your Mobile handset (Model :Q5C) in the month of July.

On Friday, 28th Oct'11 the handset developed a problem wherein other person over the phone was not able to hear my voice. Also, there was a problem with the Memory card slot. I went to Dynamic Enterprises your so called "Authorized" service center in Chembur (Mumbai). I told the person standing at the counter about the problem with the handset. After diagnosing it, he told me that the MIC is not functioning properly. He said he will get it repaired immediately and will also check what exactly is the problem with the Memory card slot. He also registered my request to repair the MIC problem (Request number: W[protected]

He took my handset into the repairing room and returned almost after 30 mins with a surprise look on his face stating that the handset has now developed a new problem in the software. I told him that there was no such problem earlier. He then told me that probably the software has now got corrupt. I asked him the reason for it. He replied that probably the memory card that he was inserting in the slot may have some virus because when he was using the same memory card in his desktop computer, even that was getting hangged. This memory card belonged to him. It was not my memory card.

He assured me that it will be repaired and handed over to me by Wednesday (Today). Initially i was very reluctant in allowing him to keep the handset, however since they are your Authorized service center i agreed to keep my handset thinking that i will get my handset on time.

I asked one of my relative to visit the service center today to collect the handset. To my utter surprise your servce center replied to my relative that the handset has been send to the company and i will only receive it after a month.

This is what you call service ????

Since Dynamic Enterprises is your so called Authorized Service Center, you are liable to answer to my below questions.

Why was my handset send to the company without my consent?
Why was i not contacted before sending my handset to the company??
Why your service center says that it will take 1 month to receive my handset, whereas when i contacted your call center they informed that it should not take more than 1 week.???
The software problem was developed when your expert engineer was working on the handset. Who will bear the the cost of the handset????
Why did your Authorized service center gave me the false commitment ?????
Why did not your expert Engineer asked me to take the back up of the data ??????
Who will apologize for the way they behaved and spoke to my relative ???????
Where is my handset ??????



I want a strict action to be taken against your Authorized service center and also their employees for providing such a pathetic customer service and also misbehaving with my relative. Failing to do so i will not only complaint to the consumer forum but also register a police complaint against the service center & its employees.

when i launch any java applications,the entire screen gets blue color & hangs for a moment the battery shows no indicators & n/w signal goes off for a moment ( almost 3-5 secs)can anyone know how to get rid off this problem with good solution.?

(Anand vishwakarma), purchased a micromax X510 pike mobile in the month of may 2011.After one month the touch and keypad was not working,I have been contacted the service center in roxy cinema ,gwalior ,they said we dont have stock try in other centers,i do the same but answer was same.after one month i deposited my handset at gwalior service center(Job sheet no.2322186).they said it will be repaired by one week.after one week i contacted them they said wait for some more days,they are simply saying company is not sending the parts so we cant do anything.such a irresponsible answer from service center and Micromax head office too.Micromax call center people said handset will be delivered in a week,but it was not done till today(31/10/2011)

If a company holds handset like this for 3-4 months,what is the use of mobile.Please take necessary action about this.

Here are the details: Date of purchase may 2011

submitted date at service center 27/07/11

Job card no. 2322186.