Micromax Informatics Complaints & Reviews

i bought a micromax a70 ,and found the fake camera ,whether u r chosing vga or 5 mp it showing the same quality and size of pic is about only 60-65 kb which is very less for 5 mp camera even a 2 mp camera gives as size of 100-300 kb.there is no option to see or change the resolution,and u cannot find the pic size until u transfer it to pc.and music player r also very bad.

.. I have purchased a micromax A60 mobile in may 2011.After 3 months i faced mobile hang problem and i gave for repair to micrmax service center (Meerut) on 30/8/2011 with complaint no. CCM10936. Service center executive said that mobile will return after a week it means about 8/9/2011. But i am not get my mobile yet, it to long about 2 months. I called many times Delhi and Meerut customer care number... No one company representative is giving me proper answer. So that i am suggesting to all friends that don't purchase micromax products.

complaint no. CCM10936

Regards
Kunwar Ateeque Ahmad
([protected])..

sir, jab se mene micromax handset liya hai uske 14 FEB se ke baad usme problem aa gai mene service center dikhaya 45 dino se jyada set rakha raha uske baad dubra aaya to fir wohi problem aa gai abhi tak wo problem aa rahi hai aaj bhi wo repair hone service center pada hai jab ki ab wo warenty period se 2 month baad bahar ho jayga company wale meri sunte nai aap hi kuch soluation nikale aap aakhri umeedhai THANKYOU SENDER-PRAVEEN

dear sir, To whom may it concern .because I don’t know whom toaddress. As I am totally confused what to do.



i have two data card 352 g and 310g of micromax.

50 days has been passed but yet now my modem has not been delivered by micromax.

my modem''s submission date was 2 september 2011. my complain number was MMX[protected] in micromax office delhi.


but no attention on my complain in both modem auto disconnecting problem was coming. today i went to micro max service centre S.S TELECOM SHOP NUMBER 102 KAUSHLYA STATE PATNA.

a madam tell me that u will wait 2 month from today .

service centre not getting proper response.......tired of micromax....not knowing what to do...wanna a proper feedback...

my job order numer-[protected] for 352g
my job order numer-[protected] for 310g


i feel offended. i want to lodge a case for metally harassment guide ur employee to talk. he cannot abuse me.

tell me what is the procedure of lodge a case in local consumer fouram for compensastion for mentally harasment delay delivery.tell me sir.

gaurav kumar sinha

mobile number-[protected]

my mobile x360 micromax is nt working properly so i went to the service center of kolkata which is in 84A c.r .avenue,
they take a xerox cpy of my reciept and said to come after some time..bt when i go there after 4 hours they said my mobile can,t be repaired and they will take around 2 month to repair it and still nt sure of ..my mobile come under gurrantee period...i have paid 3160 for the mobile .i have said to replace it bt they say it can,t be replace . i want to place a complain against it and want to replace my mobile or repair it within 4 days

I purchased one Q75 model of mobile handset of Micromax.on 23.03.2011. But in the month of june Problem of Charging appeared showing on the screen " BAD CONTACT OF CHARGER". Immediately I rushed to the authorised servive centre at Siliguri Named APEX SOLUTION and deposited the hand set for solution. After 15 days they returned the set but the same problem continuied. Second time again I gave the set to the said service centre but after two months they returned the set with out any fruitful result. Third time again I gave the set and more than one month elapsed but till date I did not get any responce from the service centre. If this is the standard of service and quality of product of Micromax, they shuld immediately stop their business.May I hope for a fruitful solution?

Kallol Dey
Siliguri
West Bengal.

(M) [protected]
Mail : kallol @ licindia.com
kallol.[protected]@rediffmail.com.

Dear sir,
i have purchased a handset of micromax x600 bought in may 2011,went completely dead all of a sudden in june 2011. So, I gave the handset for repair to M/S Micromax service centre, kalyani,shukala complex Dist.Muzaffarpur, bihar.
When i submitted my handset to micromax service centre they take 6 days to solve my problem.
After 10 days, i went to recover my handset,they take 10 days to return, again they take few days. Now it has become more 127 days then
cervice centre did not return my handset. My handset is in WARRANTY. Also, they do not give me proper DELIVERY DATE.

Model :- micromax X600
Order no. : - 4254
submited mobile to :- M/S NEW MOBILE GALLERY (MUZAFFARPUR)
SHOP NO – 20, 2ND FLR, SHUKLA MARKET, KALYANI CHOWK, MUZAFFARPUR
BIHAR 842002
Mobile No. :[protected]- [protected]
Phone No. :[protected]
Phone no :- [protected] (Mr. aaditya)
So, i shall be highly obliged to you, if you can do something in this regard.

My contact no. is :-[protected]
My name :- kundan kumar

[protected] Forwarded message[protected]
From: vaibhav dhuri <vdhuri.[protected]@gmail.com>
Date: Mon, Oct 17, 2011 at 9:46 AM
Subject: Fwd: Micromax - Poor Customer Service by your Company
To: [protected]@micromaxinfo.com


Dear Service Head,
Still no response, we have called the call center were transferred to status department, but no response!!!!This is the worst experience of customer service we have ever had.....can someone please help/respond or should we start writting on the internet and inform medi, file complaint at consumer forum for all the mental harrassment we have been going thru!!!!!
We are wondering if these emails are being read by anyone, we are only getting a sytem automated response!!!!
Will somweone please call us back do something!!!!!

Regards
[protected][protected][protected][protected]-----
Vaibhav Dhuri
SONY INDIA PVT. LTD.

http://www.sony.co.in/section/home
[protected] Forwarded message[protected]From: User, CCC <CCC.[protected]@ap.sony.com>
Date: Thu, Oct 13, 2011 at 4:15 PM
Subject: Micromax - Poor Customer Service by your Company
To: [protected]@micromaxinfo.com
Cc: vaibhav dhuri <vdhuri.[protected]@gmail.com>

Dear Regional Service Manager,

I made a Great mistake by being a customer of your esteemed company
I had given my Micromax Q7 having Job no W[protected]
to your Authorised Service Centre At Bhandup- Mumbai To Cell’Q Dreams Mall Bhandup W
on 13th Sept’ 2011 for Replacement
Service Center manager told me that it will take approx 1 month for the said job.
After first 10 days again i had called on your toll free no they inform that it will be take only 7-8 days
Now it's more than 20-25 days for replacement of my mobile.
when contacted on your toll free no[protected] on Thursday 6th Oct’11
Only the assurances were given that your job/complaint is under process.
So your customer has to chase with your various authorities for getting his job/work done.
I again Contacted on Toll Free No[protected] the call was diverted by the receiver
to Concern department, I explained him my grievance immediately he replied Sorry Sir our
office is closed at 7.00 and your complaint will be heard next day, We take 15 working days for such type of job
(which should have been told me earlier.)
Such type of poor service /mental torture is getting from your World Renown Esteemed Company.
I hope that at least this mail will help me for Not To Trace/Chase your various authorities.

Regards
[protected][protected][protected][protected]-----
Vaibhav Dhuri
SONY INDIA PVT. LTD.

I have lost my Micromax Q7 handset on 16/10/2011. IMEI NO. is--- M_[protected], S_[protected]. And POLICE General Diary No. is-QDE NO.802 ( AIRPORT POLICE STATION). I requesting you that, please block my handset as soon as possible.

Thanking you,
Sandipon Pal
[protected]
Kolkata-700136.

My mobile is under warranty, some on / off button issue, i took it to the service center in Hadapsar pune, they charged me 250/- by saying that the button is broken from inside and there is no warranty for that. No one will switch on mobile phone using a hammer , people use finger only. I paid and got it repaired, same problem again started after few days and I was bit busy i didnt take the phone immediately, i took it after 1 month , Service center said they will charge again 250/-
Ankur
[protected]

I had bought a new Micromax mobile in April 2011. This mobile went dead in beginning of September 2011. I gave the same to authorised service center of the Company at Shadi Khampur on 12 sep 11. They could not repair it and on enquiry the next day they said they are sending it to Company and expect to get it back next week and shall inform me by phone. 10 days after that, when I did not get a call I had to go there again and they said they had not received from company and wait for 2-3 more days. Again they did not call. and I went there after 3 days and they offered me a replacement which was all scratchy and in a different color, which I refused to take. Again they said they will replace it in 2-3 days. Luckily this time, they called after 2 days and when I sent somebody to collectr phone, the same old phone in different color was offered, which naturally I refused to take. The owner of the srvice center, this time promised me on the phone to get replacement in next 2-3 days and personally took my contact no. unfortunately it has again been more than 10 days and he has neither called nor picks up his phone when I call him. when I go there personally, the staff shows its helplessness ans requests only to wait few more days. I ask you how many more days, I have waited for more than One Month for a phone, which was only 4 months old. These companies spend so much money on their publicity and ads, I wish they would spend just 10% of same on service and quality. These are really bad phones.

I have deposited the mobile (M2) in your service centre 2 months back for service as it is not working. stil now i have not received my mobile from the service centre. I loged a complaint and the complaint number is [protected], 4 months back i purchased the mobile, out of these 4 moths i kept 2 months my mobile in your service centre - without a obile for 2 months how can i stay .. this is rediculas behaviour of the team. Please resolve this issue ASAP - If not i am going to book the complaint in Cosumer court. Going forward I suggest to my frds and famly to NOT TO purchase the Micromax products.

I had purchased a Micromax Q7 mobile set ( IMEI NO. M_ [protected] , IMEI NO. S_ [protected], EAN NO ; [protected] ; SN : TIAQ[protected]

PURCHASED FROM :-- M/S RSB Associates , Hyderabad on dated 30.06.2011.
set has stopped working on dated 10/10/2011 at 12 .35 PM . Its showing that IMEI NO. is invalid.
I contacted the nearest service centre M/s Apex Solution , Siliguri (W B ). The service centre has shown inability to repair the same after check up and said that its beyond repair. If you want ,we can send it our Kolkatta service centre of Micromax mobile for further check up and it will take more than 4-6 month in check up / repair but not sure to get repaired.
I contacted in customer care ,with Mr. rahul , who says that you again go in my other service centre and then call me from there other wise no response.
My mobile set is under warranty .
whether Micromax will repair / replace the set or refund the money.

sir i have bought a micromax mobile phone in 11 months ago and it had got a complaint and i had given it to the servicing center and he told that he will send it to the company and it will take 2 months for repairing and i had given it and and i called after a month he said cell went to company for repair .and i went after tow months he is not there i asked the neighbour shop he said that he cheated the customers and he escaped with cellphones
so pleasetell me what can i do is there any option to take action on micromax company and to replace my cell

my email id is ch.[protected]@gmail.com

i purchaes a micromax mobile of X226+ before two month bat it will remains switched off.because its on switch is much problem.i submit it in service center on[protected] but i did not get back by service center and they did not give any feedback to me my job id is--- E[protected].AND MY CHARGER IS ALSO malfunctions from that day but they said its out of stock .tell me frankly when it get back to me.thank you sir.

this my 4 complaints,MICROMAX Q35 service is very very. all my complaints are vigorous. i bought a "Micromax Q35" model at the same day i face some problem then i approach the service centre on my jobsheet no. "S[protected]", T-Nagar, Chennai, Tamilnadu, India my mobile problem is "INSERT SIM CARD, HEADSET HACK SHOW PLUG IN & PLUG OUT, BATTERY BACKUP PROBLEM" my job sheet dated is 12/08/2011, but till date they are not answering clearly. i wait for more than 50 days, they says to "sir please come to next week" what can i do? kindly make some other alteration to correct way. 30 days back i already launch the 3 complaints, this is my 4th complaints letter. that type o[censored] r approach is creating some bad ideas, my scanned copy copy of job card and bill copy is sent to "Micromax <[protected]@micromaxinfo.com>;" this mail id on 06/10/2011 but till date no use

Dear Sir/Madam,

I've purchased a Micromax mobile on 18th March 2011.

The details are as follows:


Model No.: Q55 Bling

IMEI No. 1: [protected]

IMEI No. 2: [protected]

Purchase From: Mobile Store
Shop No. 126-127, Podar Arcade, Varachha, Surat-395006

Purchase Date: 18th March 2011

Bill No.: 50879

Issue: When we purchased, the slider was loose at that time, but since the seal of the phone was not broken we trusted them. We came to know after coming back to home. But we didn't complain, as the seal of the phone was not broken we trusted them. But gradually, it became worse & one day both the parts of the phone broke apart.

Then we went to your service center at Sosyo Circle Surat, the details are as follows:

Service Center: Mohit Enterprise
319, Bhatia Complex, Sosyo Circle, Bamroli Road, Surat.

Job Sheet No.: 1988202
Issue: Slider belt broken & the both the part isolated.
Date Given: 18/04/2011
Date Received: 18/04/2011
Amt Paid: Rs. 450 (Although phone is in warranty period, the staff quarrelled with me and took the said amount, the staff was non-co-operative)


Service Center: J. K. Enterprise
G-44, Belgium Square, Delhi Gate, Surat.

Job Sheet No.: 2731048
Issue: The phone is unable to be on.
Date Given: 19/09/2011
Date Received: Still not received (they told us to call on monday i.e. on 26th September 2011).
Remarks: They earlier told me that it will not come under warranty, as you had paid money to the service center, then I explained the whole think to that person & he told me that he would do whatever is under warranty.


Now, please tell me what to do with the service like this. I have heard from so many people that the service of micromax is very much poor whereas that of karbonn, max, samsung is much much better.....but still I trusted on Micromax.


And it seems that I'm paying the price for it....

I suppose the best way of advertising a product or service is 'mouth publicity', and I think Micromax is loosing it from the customer like me.....


Please do the needful to either get my mobile handset to be replaced or getting my money back.

Regards

Jayesh Koriya

+[protected]

My friend Mr.Brajalal Sarkar has lost his mobile on 3rd October 2011. His cell number was [protected] and the operator was "Airtel - Bihar". The IMEI number of his handset is [protected] / [protected].
Can you please help to arrange and locate or inform me the relevant department to whom I should approach to track the hand set ? Your help will be highly appreciated .

Please inform at Phone No. 91+[protected]

HI,
I have micromax MMX352G data card. It got faulty & I have given to MSN Communication(authorised service center of Bangalore) for replacement of that data card on 21-SEP-2011. Each & every alternative day he is giving me time to come there & collect data card. When I go there they say it has not come yet. Extreme customer harrashment. I have not got my datacard also. I am expecting effective steps from you & want my replaced DATA CARD.
Job Sheet number: S[protected]
Request Number: R1109FKTR0280468

Regards,
ATANU PAL
+91-[protected]

i purchased a micromax mobile psych X-505. First of all i want to jaipur micromax service center because there was a problem of earphone and chargingsocket they amended it rather they took out memory card. When i went to take my mobile it still had the same problem but they did not corrected the charging socket problem. third time on 5 october 2011, i went they bluntly said that i have damaged it and it cannot be repaired.