Micromax Informatics Complaints & Reviews

I baught 1 handset micromax 2 months back and it is showing charging related problem..
so i went to micromax service centre since my cell is new and in garranty period they hv taken my charger for replacement
but since 1 month am running to the" MS SRINVASA MOBILE CARE 16/2 9TH MAIN ROAD JAYANAGAR 3RD BLOCK
OPPOSITE TO JOS ALUKKAS....BANGLORE 560011..
They are not gving my new charger or atleast the old one and they have sent fake msgs to me
and when i go there to recieve the charger they misbehave with me badly..

I had bought a GC256 Micromax mobile on 02.08.2011.On using the set,i felt the battery back up is very poor.That'why I took that mobile to the Asok Nagar Micromax service center.They told that some sorts of board problem was there.They had commited me to repair the mobile within 25 days.They provide a job card no-2594145.On that day the date was 11.08.2011.But,they unable to give my mobile till now.Their commitment has been changing till now.

My micromax Q5 mobile was not working properly, actually it was having some issues with trackpad, and my mobile is in warranty. It has been more than 20 days and I have visited their service point more than 5 times. And now they are offering me another used micromax Q5 mobile, which is not in good condition. I am not getting my own mobile back.

Dear Sir,

Mobile Model-(GC 360)

Purchase dated :- 27.04.2011

Company Warranty for Hand Set as applicable :- 01 Year (up to 27.04.2012)

Company Warranty for Accessories as applicable :- 06 Months (Up to 27.09.2011)

Such as ( Barratry , Charger, Hands Free)



This refers to the above subject details that following problems has been found from very first day from the date of purchase.



1. Very Low battery backup

2. Network Problem with GSM,CDMA

3. Bad Chager Connector


Sir, Due to this, Company has replaced following accessories a) Battery 2 times , b) Charger 1 time . (As per Job sheet No[protected] Dated 06.09.11.),

After regress followups with Service Centre and getting fedup I also lodge complaint to Micromax Company my complaing number is MMX-[protected] on dated 17.09.2011, but the problem has been remain same, At last I have submitted my Micromax- GC360 hand set on 06.09.11 to the service center (M/s Simran Communication, Shop No.53,Neelam Flyover Neelam Chowk N.I.T. Faridabad) but till date after regress follow ups I have not received my hand set and due to passing of more than 1 month my Battery warrantee has been over on dated (27.09.2011) .



Company reply :- The hand set you will get on 10.10.2011, and due to expire of warranty of your battery now you will not get it changed free of cost.



My reply :- I replied that because you have took long time(approx 39 days) to repair my hand set due to this the my battery warranty has been over for that I should not be liable for this.



Company reply:- They are not able to change new battery due to company policy.



Sir,

I request you to please help me to get replace my battery along with my new handset with extended Warrantee from the company and also help me to get some reimbursement in the form of the money (Rs.5000) cause of not able to use my mobile numbers for 1 month .







Thanks & Regards,


Mohan Chand
Asstt.Manager- Marketiing
Mob:[protected]
Escorts Limited-Railway Equipment Division
Plot no.115,Sec-24,Faridabad-121005,Inida.
Tel:[protected],2546369,Fax:[protected]
email:-mohan.[protected]@escortsed.com
website:-www.escortsgroup.com

I talk to Micromax Customer care in New Delhi on Phone No.[protected] Yesterday at about 4.00 p.m. with one Mr. Chitranjan who has asked me to wait for further 15 days.

P.S. Balakrishnan
On behalf of Pavithra Balakrishnan

Dear Valued Customer,


Thank you for your Email, we would like to inform you that your complaint is already in process and the Escalation team will contact you as soon as the issue is resolved, kindly cooperate.


For any further Assistance and Query you can contact us on the Customer Support & number given below:



[protected]



You can also log onto our website for information www.micromaxinfo.com





Thanks & Regards,

MMX SUPPORT

[protected]--

From: pavithra balakrishnan [mailto:[protected]@gmail.com]
Sent: Friday, September 30, 2011 12:24 PM
To: Info
Subject: UNSATISFACTORY AND DELAYED SERVICE
- Hide quoted text -



Dear Sir,




Purchsed Q5(imei :[protected],[protected]) on 23.4.11 in

Dombivli, Thane Dist., Maharashtra.

The instrument started getting hanged frequently and therefore given for service in Dombivli @ ur service centre Media Enterprises mob no. [protected] on 21.8.11 (Jobsheet no. W[protected] & received d instrument on 28th. August 2011. But still the problem existed moreover the speaker was also not working, it was working only in handsfree mode.

In view of the above I once against given the Instrument for service at your service centre (MEDIA ENTERPRISES- Mobile no. [protected]) - JOBSHEET NO. W[protected] ON 2.9.2011. I WAS INFORMED THAT THE WORK WILL TAKE A MONTH AS THEY REQUIRE TO RECEIVE MATERIAL FROM MICROMAX.

IN THE MEANWHILE, WHEN I CHECKED UP WITH THE SERVICE CENTRE, TO MY SURPRISE, INFORMED ME THAT THE INSTRUMENT IS NOT READY. THEREFORE I CONTACTED YOUR OFFICE LAST WEEK ON PHONE NO.[protected] AND GAVEN THE JOBSHEET NO. BUT THERE IS NO RESPONSE TILL DATE FROM YOUR END ALSO.

AS IT WILL BE ALMOST ONE MONTH NOW, TODAY I HAVE CONTACTED THE SERVICE CENTRE (MOBILE [protected]. THE REPLY IS SAME. BUT THEY WANTED ME TO JUST VISIT THEIR PLACE ON TUESDAY I.E. 4.10.2011. I DOUBT MY INSTRUMENT WILL BE DULY SERVICED BY THIS CENTRE AS I FIND THERE IS NO PROPER COORDINATION AMONG THE STAFF OF THE CENTRE.

I NOW REQUEST YOU TO GET IN TOUCH WITH YOUR ABOVE SERVICE CENTRE AND REPLY ME ACTUALLY WHAT ARE THE PROBLEMS AND WHY THEY TAKE THIS MANY DAYS AND ALSO WHEN I CAN GET MY INSTRUMENT DULY SERVICED. ALSO EXTEND WARANTEE/GUARANTEE PERIOD FOR FURTHER 1 MONTH TIME AS I AM DEPRIVED O[censored]SING IT FOR THE LAST ONE MONTH

OTHERWISE, ARRANGE FOR REPLACE WITH A NEW INSTRUMENT.

AWAITING YOUR IMMEDIATE REPLY.


Pavithra Balakrishnan

Mobile:[protected]

i purchess micromx pike handset for my cosine Rugweda at 14/06/2011.when i was giffted her same, in few days she complaint me about mobile touchpad is not working.I was contact the shop where i was buy this , they said that you go to micromax service center at pimpri. I was go there they saw the handset & told that touchpad is not available here, you go to pune at camp aria, when i was go there, they told me the smae thing & send me at micromax service center in deccan (pune).They saw handset and received it and give me receipt for the same, and told me that 8-10 day require for the same work.I got receipt at 20/09/2011. when i was enqired today i.e.30/09/2011 the concern person said that i dont know when handset is repaired. I am very much taired & think that it's my mistek to buy micromax handset.

pl. do needfully

Thanking you

D.K.Kanitkar

Details

micromax center:-Mudra services,shop no.1,kartik chamber,modern college ,j.m.road,deccan pune-411005

jobsheet no.:-w[protected]

Date:-20/09/2011

Name :-Rugveda Sherkar

contact no.:=[protected]

Warranty:- yes

[protected]@rediffmail.com

Dear Sir / Madam, Date:30/09/2011

Micromax is a brand as well as symbol of trust and Micromax(nothing like anything) do not have any definition to tell about himself.

I trust on Micromax and buy a trust as a model no. Q-75 for my younger brother which is working in Bangalore but within warranty it’s only Track Ball is not working properly, Display and other component was working properly i.e. only track ball problem I face, hence im give my mobile to your service centre Tirupati Infotech G-37, Ganpati Plaza, M.I. Road Jaipur-302015 on dated 19/08/2011 vaid Job Sheet No. W[protected] and Work Order No. R1108FRAJ0199426, at the time taken my mobile by the service centre they are properly check with the open the handset for physically damage but they did not found any physically damage, hence they taken it under warranty.

Micromax service center tell me the said problem with rectify with in 10 Days then after 10 Days they tell me it is sent for repair to company service centre they are not able to rectify the same and it will comes from company after 10 Days.

Now after said period when I talk with him Micromax service center tell me your mobile is come without repair from company due to it’s display track is broken and part missing, hence it is not cover under the warranty.

First when they taken the mobile they are check properly there is no physically damage then how can it possible??

After that when I check the mobile it is totally dad now it is not even start, I don’t believe can it possible?

If Micromax service centre treat there customers like i.e. every time I call them again and again but they did not give me good response. It is harmful to Micromax goodwill and trust.

I know Micromax is a trust of brand and continue make a grip on electronic market and I think very soon it will be comes on number one position.

I humbly request you please help me to short out my problem im mentally so disturb for my mobile because it is symbol of trust on me of my younger brother and my trust on Micromax.

Trust is not countable in money.

Regard,
Avinash Vijay(Mobile No. [protected])
Manager Post Publication
(Rajasthan Patrika Pvt. Ltd.)
Jaipur

Dear sir

I was submit device to JAINSONS service center on 23/6/2011. he given me
date of delivery[protected]. today he says your device not repairable
in Agra. device sent to company and minimum time quoted 2 mounts .
how can i wait for 2 mouth till date i have not received any proper response for service center side i was also Complaint to company via mail 26/8/2011 but every time his customer care executive take time for 20 days i want replace for new mobile

job.no-2399506
sarvice center
JAINSONS
3-A, RAGHU SHOPPING ARCADE
M.G ROAD AGRA
[protected]

Regards
Navin narang
I-28 KARMYOGI ENCLAVE KAMLA NAGAR AGRA
[protected]

My Mobile is Thept Please Of the My Mobile IMEI Nomber.
My Mobile Model No is :-Micromax x260
IMEI No:- 1st sim [protected]
2nd sim No:-[protected]
Mobile S/N No:-0210270
parches Mobile Shop name:- Sairaj Mobile Jangtion
Customer Name Suklal Bedwal & Email Address [protected]@gmail.com

Dear Sir,
Date , 20/9/2011

complain against your service center vision communication, at bapunagar, ahmedabad, we are inform to you that I had given mobile x 111 to vision communication on date 17/8/2011 for problem of hang mobile, any reason they will not give mobile to us and not good response to us , my job card no-vc170851 mobile imei no-[protected] , I request to you please take action against my complain.

VISHAL H SHAH
AHMEDABAD

I bought micromaxM2 handset on 9th august 2011 from sangeetha PVT LMT.The charging point got broken soon after that for which i gave to repair to service center(shasvath solution,1st floor,D.D.URS Road,mysore,ph no.[protected])on 26th august 2011.They told me to come after 4days.they were able to repair it (the cost of which came around rs470), but they misplaced few of its parts(one of which was rubber pad).for which they again told me to come after 1week.when i tried contacting them after 1week they asked me for few more days to replace the parts.By this this time i got frustrated and i called the shop from where i bought the handset.they gave me mr.firoz number who is the manager of sangeetha.I complain the same to him.After 2days i got call from miromax company (ph no.[protected])asking few more days to replace some board of handset.Till now i am yet to get my handset in whole and nobody is picking up my call from micromax company.please can somebody look into the matter and let me know what to do.or else i would have no other option but seek consumer court s help.

Hi,

I went to repair my mobile at MSN communication. This is the worst kind of service center you can expect for any kind of repair work. They have 3 girls sitting at the reception who do not anything and they are very young to take up this job.
If you ask them about anything they will shamelessly say that they do not know. They know only one thing when any one comes with problem they just keep cunning smile and laugh among themselves. There is a person Gopi who is not a technician but he only repairs the mobile. The owner of the shop Mr. Jaffer Shariff is a bossy kind of person. He talks very rudely to the customers.
These people change the batteries/charge and memory card of the customers and they do not even mention the battery no. on their Job sheet.
They will repair the mobile like they are doing favour on you.My serious advise is avoid this service center.
Their mobile and landline numbers are either switched off or out of service.

M/S MSN COMMUNICATION
#32 ARVINDA COMPLEX, SHOP NO 3, KANAKPURA MAIN ROAD, BANASHANKARI
KARNATAKA 560078

Mobile No. :[protected]
Phone No. :[protected]

I send my mobile model no X510 to micromax authorized service center on 01/07/2011 for rearing its touch panel.I purchase my mobile on 02/01/2011 and its under warranty.When i give it to service center they told me that maximum 10 days take to repair it. After 10 days they told me the parts not available so its takes more 30 days. I also complain to micromax customer care complain no MMX[protected].But till today they don't repair my mobile and told me its will takes more time and approx 30/09/2011 it will delivered. Previously the told me same thing on 15/08/2011 that your phone delivered on 30/08/2011. Now what can i do now? My mobile already three months passed, if after use only six months its laying service center three months then why i purchase this mobile. If micromax don't repair it or it takes more than three months its better to me that they give me new mobile phone to me.

Dear All

We have bought Bling Micromax mobile phone, From AL PHA Store mumbai, since we have used only two month and mobile phone Battery was dead. As we call first their Care center they have advise us to take this to service center. which have taken to their Vakala site Care center but they Lore us two week and finnally said now we are not support service than again we call their call Care center and again received new services center address in mumbai center which again we have take that phone to new servcice center. they also saying same that battery is not available for under warrenty phone if you need to buy new battery than buy. I mean to or All Conclude that Micromax mobile service Not provided honest services, I will suggest all micromax user please do not buy again this phone, because my Bad experience of their products services.

Aiyaz Ansari

Dear Team,

I purchase micromax mobile on 6/07/2010. my name is jitendra chaudhary.i have micromax q7 mobile.
This mobile not working properly then i contact with Balaji telicom service center of Micromax jaipur office on 20/06/2011
There i meet mr jitender garg . he make me a false commitment . he make me sure that he will resolve my complaint till 24/07/2011. on 24 /7/2011 Balaji telicom was closed. and i meet Mr vinay jain in Micromax service center jaipur. He also assured me that he take care of my complaint.
Mr vinay jain change my imei number without my knowledge. But my mobile not properly working.
then I meet mr akash chauhan He assure me that i am a jaipur office head and i will extended your mobile warranty . after that he told me to go ganpati plaza ( tirupati infotech) g37 ganpati plaza Mi road new service center to meet Mr mohsin khan he issue new job card and number is w[protected]. he also mentioned old job card number also w[protected]. after 15 days service center manager return my hand set and told me that he is unable to resolve My complaint. and use abusive language with me and others

Pls request you to resolve my quaries otherwise i take legal action againt micromax
NOTE- Job card scan image attached
regards
jitender chaudhary(jaipur)

mob no-[protected]

I have micromax q7 mobile.I purched it 1.5 years ago my mobile's glass was broke 1.5 month ago because of some reason. i went to micromax service centre and asked for a new glass for my mobile bt they said they dont have glass right there bt they will bring the glass for me whithin 1 week i agree. bt even after 1 month they told me that the glass is not in stock ..please help me about this my email id id [protected]@gmail.com

dear Sir/ Madam

i purchased Micromax X600 on dated 10/02/2011but my mobile charger socket
is damaged. i went your service center AV Care, Ganpati Plaza, Bikaner. your
executive said me, I changed your mobile charger socket and charged Rs.
350/- because your mobile n/w period. I have agree, but executive said me
your mobile no connect on Computer in future after changed socket.
I request to you please my mobile properly repair or replaced

Date 8/9/2011

Irresponsible customer care service in poorviaka mobile salem branch
Dont care attitude, not even pay attention to customer when if its say some error in mobile..

To :
Manager
Poorvika mobile brance
Opp saradha college
Salem-16

From:
Urendiran
65/2 sakthi nagar
Chinnatrirupathi
Salem

Bill no : 6395
Purchase date :04/11/2010
Purchased model : micromax cg360 mibile at salem brance

Dear all customer
I have very bad experience in poorvika mobile center at salem branch people, i'd bought cg360 micromax mobile at poorvika mobile shop on 4/11/2010, but few month, set has so many issue and i went service center also i went " poorvika shop at salem, but their response and dealing customer is really bad, they not even care the customer when its come any issue on hadset,
I have been contacted chennai branch office mrs. asha and also i have contacted salem brance rajesh / balamurali, but all are in same state they not even given replacment not any new handset which is less thean price, due to this i have lost my client and mentel stress..
Hence that reason i just make awarness to all our customer to avoid dealing with such kind shops.

Please see attached my bilil copies / mobile picture / contacted person visiting card.

Best regard
Suren
[protected]

SIR MY NAME IS SIDDARTH I HAVE BUY MICROMAX A60 PHONE ,BUT IT'S DIS ADAVNTAGE IS NOT GIVE THE BATTERY BACK UP,THEN I MA GIVED THE CUSTOMER SERVICE ,HE TOLD THAT MOTHERBOARD IS PROBLEM,IT WILL TAKE TINME 15 DAYS ,BUT IT'S NERALY 2 MONTH I HAVE NOT RECIEVED MY CELL PLEASE TAKE MY REPORT ,AND KINDLY GIVE MY PHONE AS SOON AS.....

DETAILS BELOW:

COMPLAINT NIMBER :[protected]
MICRO MAX CENTER NAME: PRIME TECH SERVICES
MICROMAX CANTER PLACE:RTC"X"ROAD,HYDERABAD
APPLICATION (DOCKET)NUMBER:2001221
APPLICATION NAME :SIDDARTH
MOBILE MODEL :A60 ANDROID
IMEI NO:[protected]
DATE:14/7/2011

I PURCHASED MICROMAX MOBILE ON JAN 2011 WITH WARRANTY PERIOD OF 1 YEAR. AND THE TOUCH SCREEN IS NOT WORKING THAN I WENT TO CUSTOMER CARE OF THE COMPANY. THEY TOLD YOUR MOBILE WILL BE BACK WITH YOU AFTER 1 WEEK AND DUE TO WARRANTY THERE ARE NO COST. BUT NOW 1 MONTH COMPLETED AND MY MOBILE IS NOT REPAIRED. CUSTOMER CARE ALWAYS MAKE EXCUSE.
SO I WANT MY MOBILE BACK AS SOON AS POSSIBLE.

THE CUSTOMER CARE ADDRESS
JMV ENTERPRISESE
BISTUPUR, JAMSHEDPUR
CONT NO . [protected]
JOB ORDER NO - 7178
DATE 12.08.11